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TRAINING 2013 CONFERENCE & EXPOFEBRUARY 19, 2013ORLANDO, FLORIDA
JENN LIMCEO & CHIEF HAPPINESS OFFICER
TAKE A MOMENT TO THINK…
WHAT ARE YOUR GOALS
IN LIFE?
WHAT IS YOUR GOAL IN LIFE?
• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED
OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.
YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.
REFLECTION
HOW DID I GET HERE?
WHY AM I SO PASSIONATE ABOUT HAPPINESS?
GO BEARS!
INTERNETCONSULTANT
LAYOFFLOSERLOSS
MT. KILI
GREEN FIELDExplored and Prioritized
ZAPPOSCONSULTANT
ROCK BOTTOM
REALLOSS
CAN COMPANIES REALLY BE
SUCCESFUL WITH HAPPINESS AS A
BUSINESS MODEL?
“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGET HOW YOU MADE THEM
FEEL.”— MAYA ANGELOU
“A WOMAN’S DREAM CLOSET…”
ZAPPOSZAPPOSKENTUCKY WAREHOUSEKENTUCKY WAREHOUSE
EXPECTATIONSEXPERIENCEEMOTIONSSTORIESCULTURE
PERSONAL EMOTIONAL CONNECTION
CULTURE
#1 PRIORITY?
HOW IS CULTURE #1 PRIORITY?• HIRING FOR CULTURE• 5 WEEKS OF TRAINING• $4000 OFFER TO QUIT• ZAPPOS CULTURE BOOK
THE CULTURE BOOK
THE CULTURE BOOK
THE CULTURE BOOKWHAT IS IT? WOULD YOU DO IT?
COMPLETELY UNEDITED
ANNUAL SNAPSHOT OF CULTURE
STARTED AS CULTURE BOOK, NOW THE BRAND BOOK TOO
FOR A COPY, JUST EMAIL ME [email protected]
CULTURE AND CUSTOMER SERVICEBUILT A $2B COMPANY SINCE 1999
‘01 ‘02 ‘06‘03 ‘04 ‘05 ‘07‘00 ‘08
Gro
ss S
ale
s $
MM
$1,000
800
600
400
200
NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION
SHARE VALUE AT THE TIME OF CLOSING
BEST WORKPLACES VS. S&P 500
GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010
AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL
LESSONS LEARNED:1.COMMITMENT2.CORE VALUES
3.TRANSPARENCY4.VISION
5.RELATIONSHIPS6.THE RIGHT TEAM
AND CAN THEY BEAPPLIED TO YOU?
HOW?
THAT’S GREAT BUT IT’LL NEVER WORK FOR ME OR MY COMPANY…
HOLD THAT THOUGHT.
SOME FRAMEWORKS LEARNED ALONG THE WAY…
WHAT DOES THE SCIENCE OF HAPPINESSHAVE TO TELL US?
SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…
SOME FRAMEWORKS LEARNED ALONG THE WAY…
TOP 5 I WISH’ES IN LIFE
- BRONNIE WARETOP 5 REGRETS OF DYING
…THE COURAGE TO EXPRESS MY FEELINGS.
…LET MYSELF BE
HAPPIER
…NOT WORKED SO HARD
…STAYED IN TOUCH WITH
FRIENDS
…THE COURAGE TO LIVE TRUE TO MYSELF, NOT THE LIFE OF WHAT OTHERS EXPECTED
I WISH I HAD…
#1
THE ELEMENTS OF HAPPINESS
NORMDAY TO DAYDECISIONS >>ACTIONS
50%
10%
40%C
ON
TR
OL
NATUREGENETICS
NURTUREENVIRONMENT
SUSTAINABLE HAPPINESS
90%
IF RESEARCH SHOWS
VISIONMEANINGHIGHER PURPOSE
LEADS TO HAPPINESS…
HOW DOES THAT APPLY TO YOU AND
YOUR COMPANY?
LABOR DAY 2009
FIRST…THERE WAS A BOOK
450,000+ COPIES SOLD20+ LANGUAGES/COUNTRIES
2010 BEST OF LISTSNPR MARKETPLACEINC. MAGAZINENEW YORK POSTREADWRITEWEBAMAZON CUSTOMER FAVORITE
#1 BESTSELLER LISTSNYTIMESWSJAMAZONBARNES & NOBLEBORDERS
WHOA.
I CAN BE A CMP!
THEN, THE BUS TOUR…
WE HEARD FROM AROUND THE WORLD
UNIFIEDBY THE SAME
VISION
NO MATTER WHAT•BACKGROUND•CULTURE•IDEAS•JOB
HAPPINESS
NOW…THE MOVEMENT
TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD
SCIENTIFIC SENSEBUSINESS SENSE
HUMAN SENSE
HOW? The 3 C’s.
500,000+ people110 countries
growing every day :]
THAT’S GREAT BUT IT’LL NEVER WORK FOR ME…
SALES 37%
PRODUCTIVITY31%
ACCURACY 19%______________________________________
TURNOVERENGAGEMENT CREATIVITYPROFITS
STUDIES FROM THEHARVARD BUSINESS REVIEW,
JAN-FEB 2012 ISSUE
DELIVERING HAPPINESS @work
WITH…GENERATIONAL ADVANCES
TECHNOLOGYOUR 90% CONTROL
PSYCHOLOGISTSACADEMIA
SCIENTISTSECONOMISTS
GOVERNMENTSUNITED NATIONS
IN THE WORKPLACECOMMUNITY
EVERYDAY LIFE
LIKE THE4 MINUTE MILE
CHANGE THEWORLD IN WAYS
WE NEVER THOUGHT POSSIBLE
HAPPINESS
FOR A CULTURE BOOK OR COPY OF THE PRESENTATION
JOIN THE MOVEMENTDELIVERINGHAPPINESS.COM
FACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO
THINK ABOUT1.ARE YOU TRUE TO YOURSELF (AND NOT LIVING WHAT OTHERS EXPECT OF YOU)?
2.DO YOU/YOUR COMPANY TRULY LIVE BY YOUR CORE VALUES?
3.WAYS TO ELEVATE PASSION AND PURPOSE @WORK OR IN LIFE
THANK YOU!
THEN DO.