Training-Development Estupendo Manual Trainning en 60 Slides

8/13/2019 Training-Development Estupendo Manual Trainning en 60 Slides

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TRAINING & DEVELOPMENTTRAINING & DEVELOPMENT

PRESENTED BYPRESENTED BY

IJAZ NISARIJAZ NISAR


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TRAINING DEFINEDTRAINING DEFINED

TRAININGTRAININGis a learning process thatis a learning process thatinvolves the acquisition ofinvolves the acquisition ofno!le"ge# sharpening of sills#no!le"ge# sharpening of sills#concepts# rules# or changing ofconcepts# rules# or changing ofattitu"es an" $ehaviours to enhanceattitu"es an" $ehaviours to enhancethe perfor%ance of e%plo&ees'the perfor%ance of e%plo&ees'


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DEVELOPMENT DEFINEDDEVELOPMENT DEFINED

DEVELOPMENT,DEVELOPMENT,on the other han"#on the other han"#helps the in"ivi"ual han"le futurehelps the in"ivi"ual han"le futureresponsi$ilities# !ith less e%phasisresponsi$ilities# !ith less e%phasis

on present (o$ "uties'on present (o$ "uties'


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Need and basic purposes ofNeed and basic purposes of

trainingtraining

To Increase ProductivityTo Increase Productivity

To Improve QuaityTo Improve Quaity

To !ep a "ompany #u$i Its #utureTo !ep a "ompany #u$i Its #uture

Personne NeedsPersonne Needs

To Improve Or%ani&ationa "imateTo Improve Or%ani&ationa "imate

To Improve !eat' and (a$etyTo Improve !eat' and (a$ety

O)soescence PreventionO)soescence PreventionPersona Gro*t'Persona Gro*t'


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The Benefits of TrainingThe Benefits of Training

!o* Trainin% +ene$its t'e Or%anisation!o* Trainin% +ene$its t'e Or%anisation

)ea"s to i%prove" profita$ilit& an"*or %ore)ea"s to i%prove" profita$ilit& an"*or %orepositive attitu"es to!ar"s profit orientation'positive attitu"es to!ar"s profit orientation'

I%proves the (o$ no!le"ge an" sills atI%proves the (o$ no!le"ge an" sills atall levels of the organi+ation'all levels of the organi+ation'

I%proves the %orale of the !or force'I%proves the %orale of the !or force'

,elps people i"entif& !ith organisational,elps people i"entif& !ith organisationalgoals'goals'

,elps create a $etter corporate i%age',elps create a $etter corporate i%age'


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Ai"s in organisational "evelop%ent'Ai"s in organisational "evelop%ent'

,elps prepare gui"elines for !or',elps prepare gui"elines for !or'

Ai"s in un"erstan"ing an" carr&ingAi"s in un"erstan"ing an" carr&ing

out organisational policies'out organisational policies' Provi"es infor%ation for future nee"sProvi"es infor%ation for future nee"sin all areas of the organisation'in all areas of the organisation'

-rgani+ation gets %ore effective-rgani+ation gets %ore effective"ecision %aing an" pro$le% solving'"ecision %aing an" pro$le% solving'

Ai"s in "eveloping lea"ership sills#Ai"s in "eveloping lea"ership sills#%otivation# lo&alt $etter attitu"es#%otivation# lo&alt $etter attitu"es#

an" other aspects that successfulan" other aspects that successful!orers an" %ana ers usuall "is la '!orers an" %anagers usuall& "ispla&'


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Ai"s in increasing pro"uctivit& an"*oAi"s in increasing pro"uctivit& an"*orqualit& of !or'qualit& of !or'

,elps eep costs "o!n in %an&,elps eep costs "o!n in %an&areas# e'g'# pro"uction# personnel#areas# e'g'# pro"uction# personnel#a"%inistration# etc'a"%inistration# etc'

Develops a sense of responsi$ilit& toDevelops a sense of responsi$ilit& to

the organisation for $eing co%petentthe organisation for $eing co%petentan" no!le"gea$le'an" no!le"gea$le'

I%proves la$our.%anage%entI%proves la$our.%anage%entrelations an" creates an appropriaterelations an" creates an appropriate

cli%ate for ro!th# co%%unication'cli%ate for gro!th# co%%unication'


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Re"uces outsi"e consulting costs $&Re"uces outsi"e consulting costs $&utilising co%petent internal consulting'utilising co%petent internal consulting'

Sti%ulates preventive %anage%entSti%ulates preventive %anage%ent

as oppose" to putting out fires'as oppose" to putting out fires' Eli%inates su$.opti%al $ehaviour'Eli%inates su$.opti%al $ehaviour'

,elps e%plo&ees a"(ust to change',elps e%plo&ees a"(ust to change'

Ai"s in han"ling conflict# there$&Ai"s in han"ling conflict# there$&

helping to prevent stress an" tension'helping to prevent stress an" tension'


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Benefits to the IndividualBenefits to the Individual

,elps the in"ivi"ual in %aing $ette,elps the in"ivi"ual in %aing $etter"ecisions an" effective pro$le% solving"ecisions an" effective pro$le% solving

Through training an" "evelop%ent#Through training an" "evelop%ent#%otivational varia$les of recognition#%otivational varia$les of recognition#achieve%ent# gro!th# responsi$ilit& an"achieve%ent# gro!th# responsi$ilit& an"a"vance%ent are internalise" an"a"vance%ent are internalise" an"

operationalise"'operationalise"' Ai"s in encouraging an" achievingAi"s in encouraging an" achievingself."evelo %ent an" self.confi"ence'self."evelop%ent an" self.confi"ence'


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,elps a person han"le stress#,elps a person han"le stress#tension# frustration an" conflict'tension# frustration an" conflict'

Provi"es infor%ation forProvi"es infor%ation fori%proving lea"ership no!le"ge#i%proving lea"ership no!le"ge#co%%unication sills# an" attitu"es'co%%unication sills# an" attitu"es'

Increases (o$ satisfaction an"Increases (o$ satisfaction an"

recognition'recognition' /oves a person to!ar"s personal/oves a person to!ar"s personalgoals !hile i%proving interaction sills'goals !hile i%proving interaction sills'

Satisfies personal nee"s of theSatisfies personal nee"s of the

trainee'trainee'


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Provi"es trainee an avenue foProvi"es trainee an avenue forgro!th an" a sa& in his*her o!ngro!th an" a sa& in his*her o!n

future'future'Develops a sense of gro!th inDevelops a sense of gro!th inlearning'learning'

,elps a person "evelop speaing,elps a person "evelop speaingan" listening sills0 also !ritingan" listening sills0 also !ritingsills !hen e1ercises are require"'sills !hen e1ercises are require"'

,elps eli%inate fear in,elps eli%inate fear in

atte%pting ne! tass'atte%pting ne! tass'


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Benefits in Intra and Inter-Benefits in Intra and Inter-

group Relationsgroup Relations

I%proves co%%unication $et!eenI%proves co%%unication $et!eengroups an" in"ivi"uals'groups an" in"ivi"uals'

I%proves interpersonal sills'I%proves interpersonal sills'/aes organisation policies# rules an"/aes organisation policies# rules an"regulations via$le'regulations via$le'

I%proves %orale'I%proves %orale'

Buil"s cohesiveness in groups'Buil"s cohesiveness in groups' Provi"es a goo" cli%ate for learning#Provi"es a goo" cli%ate for learning#gro!th# an" coor"inationgro!th# an" coor"ination

/aes the organisation a $etter place to/aes the organisation a $etter place to!or'!or'


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Training onceptsTraining oncepts

A)iityA)iity22The ph&sical an" %ental capacit&The ph&sical an" %ental capacit&to perfor% a tas'to perfor% a tas'

Action earnin%-Action earnin%-Training %etho" thatTraining %etho" that

involves giving tea%s or !or groups ainvolves giving tea%s or !or groups apro$le%# having the% !or on solving itpro$le%# having the% !or on solving itan" co%%itting to an action plan# an"an" co%%itting to an action plan# an"then hol"ing the% accounta$le forthen hol"ing the% accounta$le forcarr&ing out the plan'carr&ing out the plan'

Action pan-Action pan-A !ritten "ocu%ent "etailingA !ritten "ocu%ent "etailingsteps that a trainee an" his %anager !illsteps that a trainee an" his %anager !illtae to ensure that training transfers totae to ensure that training transfers tothe (o$the (o$


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Action pannin%-Action pannin%-An e%plo&ee3s processAn e%plo&ee3s processof "eter%ining ho! he !ill achieve hisof "eter%ining ho! he !ill achieve hisshort.an" long.ter% career goals'short.an" long.ter% career goals'

Assessment-Assessment-The collecting ofThe collecting ofinfor%ation an" provi"ing of fee"$ac toinfor%ation an" provi"ing of fee"$ac toe%plo&ees a$out their $ehaviore%plo&ees a$out their $ehaviorco%%unication st&le# or sills'co%%unication st&le# or sills'

Assessment center-Assessment center-A process in !hichA process in !hich%ultiple rates or evaluators 4also no!n%ultiple rates or evaluators 4also no!nas assessors5 evaluate e%plo&ees#as assessors5 evaluate e%plo&ees#perfor%ances on a nu%$er of e1ercises'perfor%ances on a nu%$er of e1ercises'


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Attitude-Attitude-6o%$ination of $eliefs an" feelings that6o%$ination of $eliefs an" feelings thatpre"ispose a person to $ehave in a certain !a&'pre"ispose a person to $ehave in a certain !a&'

Attitude a*areness and c'an%e pro%ram-Attitude a*areness and c'an%e pro%ram-Progra% focusing on increasing e%plo&ees3Progra% focusing on increasing e%plo&ees3

a!areness of their attitu"es to!ar" "ifferences ina!areness of their attitu"es to!ar" "ifferences incultural an" ethic $acgroun"s# ph&sicalcultural an" ethic $acgroun"s# ph&sicalcharacteristics 4e'g'# "isa$ilities5# an" personalcharacteristics 4e'g'# "isa$ilities5# an" personalcharacteristics that influence $ehavior to!ar"scharacteristics that influence $ehavior to!ar"sothers'others'

+asic s.is-+asic s.is-Sills necessar& for e%plo&ees toSills necessar& for e%plo&ees toperfor% their (o$s an" learn the content ofperfor% their (o$s an" learn the content oftraining progra%s'training progra%s'


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+e'avior )ased con$ict-+e'avior )ased con$ict-6onflict occurring6onflict occurring!hen an e%plo&ee3s $ehavior in !or roles is not!hen an e%plo&ee3s $ehavior in !or roles is notappropriate in non.!or roles'appropriate in non.!or roles'

+e'avior )ased pro%ram-+e'avior )ased pro%ram-Progra% focusing onProgra% focusing on

changing the organi+ation policies an" in"ivi"ualchanging the organi+ation policies an" in"ivi"ual$ehaviors that inhi$it e%plo&ees3 personal gro!th$ehaviors that inhi$it e%plo&ees3 personal gro!than" pro"uctivit&'an" pro"uctivit&'

Behavior %o"eling2Behavior %o"eling2A trainin% met'od inA trainin% met'od in*'ic' trainees are presented *it' a mode*'ic' trainees are presented *it' a mode

*'o demonstrates .ey )e'aviors to*'o demonstrates .ey )e'aviors torepicate and provides t'em *it' t'erepicate and provides t'em *it' t'eopportunity to practice t'ose .ey )e'aviorsopportunity to practice t'ose .ey )e'aviors


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+enc'mar.in%-+enc'mar.in%-The use of infor%ationThe use of infor%ationa$out other co%panies3 training practicesa$out other co%panies3 training practicesto help "eter%ine the appropriate t&pe#to help "eter%ine the appropriate t&pe#

level# an" frequenc& gains fro% a traininglevel# an" frequenc& gains fro% a trainingprogra%'progra%'

+enc'mar.s-+enc'mar.s-A research instru%entA research instru%ent"esigne" to %easure i%portant factors in"esigne" to %easure i%portant factors in

$eing a successful %anager'$eing a successful %anager'

+ene$its-+ene$its-7hat of value the co%pan&7hat of value the co%pan&gains fro% a training progra%'gains fro% a training progra%'


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+ended earnin%-+ended earnin%- )earning involving a)earning involving aco%$ination of online learning# face.to.co%$ination of online learning# face.to.face instruction# an" other %etho"s'face instruction# an" other %etho"s'

"areer-"areer-The pattern of !or relate"The pattern of !or relate"e1periences that span the course of ae1periences that span the course of aperson3s life'person3s life'

"areer deveopment-"areer deveopment-The process $&The process $&!hich e%plo&ees3 progress through a!hich e%plo&ees3 progress through aseries of stages# each characteri+e" $& aseries of stages# each characteri+e" $& a"ifferent set of "evelop%ental tass#"ifferent set of "evelop%ental tass#

activities# an" relationships'activities# an" relationships'


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"areer insi%'t-"areer insi%'t-The "egree to !hichThe "egree to !hiche%plo&ees no! a$out theire%plo&ees no! a$out theirinterests as !ell as their sillsinterests as !ell as their sills

strengths an" !eanesses# thestrengths an" !eanesses# thea!areness of ho! these perceptionsa!areness of ho! these perceptionsrelate to their career goals'relate to their career goals'


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"areer mana%ement"areer mana%ement-- The process throughThe process through!hich e%plo&ees!hich e%plo&ees

Beco%e a!are of their interests# values#Beco%e a!are of their interests# values#strengths# an" !eanessesstrengths# an" !eanesses

8et infor%ation a$out (o$ opportunities !ithin a8et infor%ation a$out (o$ opportunities !ithin aco%pan&co%pan&

I"entif& career goalsI"entif& career goals

Esta$lish action plans to achieve career goalsEsta$lish action plans to achieve career goals

"areer pat'-"areer pat'-A sequence of (o$ positionsA sequence of (o$ positionsinvolving si%ilar t&pes of !or an" sills thatinvolving si%ilar t&pes of !or an" sills thate%plo&ees %ove through in co%pan&'e%plo&ees %ove through in co%pan&'


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"ase study"ase study-- A "escription of ho!A "escription of ho!e%plo&ees or an organi+ation "ealt !ith ae%plo&ees or an organi+ation "ealt !ith asituation'situation'

"'an%e"'an%e-- The a"option of a ne! i"ea orThe a"option of a ne! i"ea or$ehavior $& a co%pan&$ehavior $& a co%pan&

"'an%e mana%ement"'an%e mana%ement-- The process ofThe process ofensuring that ne! interventions such asensuring that ne! interventions such astraining practices are accepte" an" use"training practices are accepte" an" use"$& e%plo&ees an" %anagers'$& e%plo&ees an" %anagers'


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"oac'"oac'-- A peer or %anager !ho !orsA peer or %anager !ho !ors!ith an e%plo&ee to %otivate hi%#!ith an e%plo&ee to %otivate hi%#"evelop sills# an" provi"e reinforce%ent"evelop sills# an" provi"e reinforce%entan" fee"$ac'an" fee"$ac'

"o%nitive a)iity"o%nitive a)iity-- -utco%es use" to-utco%es use" to%easure !hat no!le"ge trainees learne"%easure !hat no!le"ge trainees learne"in a training progra%'in a training progra%'

"ompetency"ompetency-- An area of personalAn area of personalcapa$ilit& that ena$les an e%plo&ee tocapa$ilit& that ena$les an e%plo&ee toperfor% his (o$'perfor% his (o$'


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"ompetency"ompetencymode-mode-A %o"el i"entif&ingA %o"el i"entif&ingthe co%petencies necessar& for each (o$the co%petencies necessar& for each (o$as !ell as the no!le"ge# sills# $ehavior#as !ell as the no!le"ge# sills# $ehavior#an" personal characteristics un"erl&ingan" personal characteristics un"erl&ingeach co%petenc&'each co%petenc&'"ompetitive advanta%e"ompetitive advanta%e-- An upper han"An upper han"over other fir%s in an in"ustr&'over other fir%s in an in"ustr&'

"ompetitiveness"ompetitiveness-- A co%pan&3s a$ilit& toA co%pan&3s a$ilit& to%aintain an" gain %aret share in an%aintain an" gain %aret share in anin"ustr&'in"ustr&'


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"omputer )ased trainin% /"+T0-"omputer )ased trainin% /"+T0-An interactiveAn interactivetraining e1perience in !hich the co%putertraining e1perience in !hich the co%puterprovi"es the learning sti%ulus# the trainee %ustprovi"es the learning sti%ulus# the trainee %ustrespon"# an" the co%puter anal&+es responsesrespon"# an" the co%puter anal&+es responses

an" provi"es fee"$ac to the trainee'an" provi"es fee"$ac to the trainee'"ontinuous earnin%"ontinuous earnin%-- A learning s&ste% inA learning s&ste% in!hich e%plo&ees are require" to un"erstan" the!hich e%plo&ees are require" to un"erstan" theentire !or s&ste% inclu"ing the relationshipentire !or s&ste% inclu"ing the relationshipa%ong their (o$s# their !or units# an" thea%ong their (o$s# their !or units# an" the

co%pan&' Also# e%plo&ees are e1pecte" toco%pan&' Also# e%plo&ees are e1pecte" toacquire ne! sills an" no!le"ge# appl& the% onacquire ne! sills an" no!le"ge# appl& the% onthe (o$# an" share this infor%ation !ith fello!the (o$# an" share this infor%ation !ith fello!!orers'!orers'


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"ost )ene$it anaysis"ost )ene$it anaysis-- The process ofThe process of"eter%ining the econo%ic $enefits of a"eter%ining the econo%ic $enefits of atraining progra% using accountingtraining progra% using accounting%etho"s'%etho"s'

"ourse o)1ectives"ourse o)1ectives/esson o)1ectives0-/esson o)1ectives0-The e1pecte" $ehaviors# content#The e1pecte" $ehaviors# content#con"itions# an" stan"ar"s of a trainingcon"itions# an" stan"ar"s of a trainingcourse or lesson0 %ore specific thancourse or lesson0 %ore specific thanprogra% o$(ectives'progra% o$(ectives'"ourse parameters"ourse parameters-- 8eneral infor%ation8eneral infor%ationa$out a training progra% inclu"inga$out a training progra% inclu"ing


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"riterion de$iciency"riterion de$iciency-- The failure toThe failure to%easure training outco%es that !ere%easure training outco%es that !eree%phasi+e" in training o$(ectives'e%phasi+e" in training o$(ectives'

"ross trainin%"ross trainin%-- Training %etho" in !hichTraining %etho" in !hichtea% %e%$ers un"erstan" an" practicetea% %e%$ers un"erstan" an" practiceeach other3s sills so that %e%$ers areeach other3s sills so that %e%$ers areprepare" to step in an" tae anotherprepare" to step in an" tae another%e%$er3s place shoul" he te%poraril& or%e%$er3s place shoul" he te%poraril& orper%anentl& leave the tea%' Also# %oreper%anentl& leave the tea%' Also# %oresi%pl training e%plo&ees to learn thesi%pl training e%plo&ees to learn thesills of one or several a""itional (o$s'sills of one or several a""itional (o$s'


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"uture-"uture-A set of assu%ptions groupA set of assu%ptions group%e%$ers share a$out the !orl" an"%e%$ers share a$out the !orl" an"ho! it !ors as !ell as i"eals !orthho! it !ors as !ell as i"eals !orth

striving for'striving for'


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Deveopment-Deveopment-9or%al e"ucation# (o$9or%al e"ucation# (o$e1periences# relationships# an" assess%ents ofe1periences# relationships# an" assess%ents ofpersonalit& an" a$ilities that help e%plo&eespersonalit& an" a$ilities that help e%plo&eesprepare for the future'prepare for the future'

Distance earnin%Distance earnin%-- Training %etho" in !hichTraining %etho" in !hichgeographicall& "isperse" co%panies provi"egeographicall& "isperse" co%panies provi"einfor%ation a$out ne! pro"ucts# policies# orinfor%ation a$out ne! pro"ucts# policies# orproce"ures as !ell as sills training an" e1pertproce"ures as !ell as sills training an" e1pertlectures to fiel" locations'lectures to fiel" locations'

E earnin%E earnin%-- Instruction an" "eliver& of trainingInstruction an" "eliver& of training$& co%puter online through the Internet or 7e$'$& co%puter online through the Internet or 7e$'


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E%po!er%entE%po!er%ent22 Givin% empoyeeGivin% empoyeeresponsi)iity and aut'ority toresponsi)iity and aut'ority to

ma.e decisions re%ardin%ma.e decisions re%ardin%

product deveopment orproduct deveopment orcustomer servicecustomer service


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Evauation desi%n-Evauation desi%n-Designation of !hatDesignation of !hatinfor%ation is to $e collecte"# fro% !ho%#infor%ation is to $e collecte"# fro% !ho%#!hen# an" ho! to "eter%ine training3s!hen# an" ho! to "eter%ine training3seffectiveness'effectiveness'

#eed)ac.#eed)ac.-- Infor%ation e%plo&ees receiveInfor%ation e%plo&ees receive!hile the& are perfor%ing concerning ho!!hile the& are perfor%ing concerning ho!!ell the& are %eeting o$(ectives'!ell the& are %eeting o$(ectives'

9or%ative evaluation9or%ative evaluation22 EvauationEvauationconducted to improve t'e trainin%conducted to improve t'e trainin%process 2suay conducted )e$ore andprocess 2suay conducted )e$ore anddurin% t'e trainin% processdurin% t'e trainin% process


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Gass ceiin%-Gass ceiin%-A $arrier to a"vance%entA $arrier to a"vance%entto an organi+ation3s higher levels'to an organi+ation3s higher levels'

GoaGoa-- 7hat a co%pan& hopes to achieve7hat a co%pan& hopes to achieve

in the %e"iu%.to.long.ter% future'in the %e"iu%.to.long.ter% future'Goa orientation-Goa orientation-A trainee3s goals in aA trainee3s goals in alearning situationlearning situation

Goa settin%-Goa settin%-An e%plo&ee3s process ofAn e%plo&ee3s process of"eveloping short.an" long.ter% career"eveloping short.an" long.ter% careero$(ectives'o$(ectives'


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Group mentorin% pro%ramGroup mentorin% pro%ram-- Progra% in !hich aProgra% in !hich asuccessful senior e%plo&ee is paire" !ith a groupsuccessful senior e%plo&ee is paire" !ith a groupof four to si1 less e1perience" prot:g:s to helpof four to si1 less e1perience" prot:g:s to helpthe% un"erstan" the organi+ation# gui"e the% inthe% un"erstan" the organi+ation# gui"e the% in

anal&+ing their e1periences# an" help the% clarif&anal&+ing their e1periences# an" help the% clarif&career "irections'career "irections'

!ands3on met'od-!ands3on met'od-Training %etho" in !hichTraining %etho" in !hichthe trainee is activel& involve" in learning'the trainee is activel& involve" in learning'

,igh.leverage training,igh.leverage training22 Trainin% t'at uses anTrainin% t'at uses an

instructiona desi%n process to ensure t'at itinstructiona desi%n process to ensure t'at itis e$$ective and t'at compares oris e$$ective and t'at compares or)enc'mar.s t'e company4s trainin%)enc'mar.s t'e company4s trainin%pro%rams a%ainst ot'er companies4pro%rams a%ainst ot'er companies4


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!i%'3potentia empoyee-!i%'3potentia empoyee-An e%plo&ee !ho%An e%plo&ee !ho%the co%pan& $elieves is capa$le of succee"ing inthe co%pan& $elieves is capa$le of succee"ing ina higher.level %anagerial position'a higher.level %anagerial position'

!uman resource mana%ement-!uman resource mana%ement-The policies#The policies#

practices# an" s&ste%s that influence e%plo&ees3practices# an" s&ste%s that influence e%plo&ees3$ehavior# attitu"es# an" perfor%ance'$ehavior# attitu"es# an" perfor%ance'

!uman resource mana%ement!uman resource mana%ement/!RM0/!RM0practices-practices- /anage%ent activities relating to/anage%ent activities relating toinvest%ents in staffing# perfor%anceinvest%ents in staffing# perfor%ance

%anage%ent# training# an" co%pensation an"%anage%ent# training# an" co%pensation an"$enefits'$enefits'


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Training onceptsTraining oncepts!uman resource pannin%-!uman resource pannin%-The i"entification#The i"entification#anal&sis# forecasting# an" planning of changesanal&sis# forecasting# an" planning of changesnee"e" in a co%pan&3s hu%an resources area'nee"e" in a co%pan&3s hu%an resources area'Inteectua capita-Inteectua capita-6ognitive no!le"ge#6ognitive no!le"ge#a"vance" sills# s&ste% un"erstan"ing an"a"vance" sills# s&ste% un"erstan"ing an"

creativit an" self %otivate" creativit&'creativit an" self %otivate" creativit&'Inteectua s.isInteectua s.is-- /aster& of concepts an"/aster& of concepts an"rules'rules'Internet3)ased trainin%Internet3)ased trainin%-- Training "elivere" onTraining "elivere" onpu$lic or private co%puter net!ors an"pu$lic or private co%puter net!ors an"

"ispla&e" $& a !e$ $ro!ser'"ispla&e" $& a !e$ $ro!ser'Intranet )ased trainin%Intranet )ased trainin%-- Training "elivere"Training "elivere"using a co%pan&3s o!n co%puter net!or orusing a co%pan&3s o!n co%puter net!or orserver'server'


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5o)-5o)-A specific position requiringA specific position requiringco%pletion of certain tass'co%pletion of certain tass'

5o) anaysis-5o) anaysis-The process of "eveloping aThe process of "eveloping a

"escription of the (o$ 4"uties# tass# an""escription of the (o$ 4"uties# tass# an"responsi$ilities5 an" the specificationsresponsi$ilities5 an" the specifications4no!le"ge# sills an" a$ilities5 that an4no!le"ge# sills an" a$ilities5 that ane%plo&ee %ust have to perfor% it'e%plo&ee %ust have to perfor% it'

5o) enar%ement-5o) enar%ement-The a""ing ofThe a""ing ofchallenges or ne! responsi$ilities to anchallenges or ne! responsi$ilities to ane%plo&ee3s current (o$'e%plo&ee3s current (o$'


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5o) e6perience-5o) e6perience-The relationship# pro$le%s#The relationship# pro$le%s#"e%an"s# tass# an" other features that an"e%an"s# tass# an" other features that ane%plo&ee faces on the (o$'e%plo&ee faces on the (o$'

7ey )e'avior-7ey )e'avior--ne of a set of $ehaviors that is-ne of a set of $ehaviors that is

necessar& to co%plete a tas' I%portant part ofnecessar& to co%plete a tas' I%portant part of$ehavior %o"eling training'$ehavior %o"eling training'

7no*ed%e-7no*ed%e-9acts or proce"ures' 7hat9acts or proce"ures' 7hatin"ivi"uals or tea%s of e%plo&ees no! or no!in"ivi"uals or tea%s of e%plo&ees no! or no!ho! to "o 4hu%an an" social no!le"ge50 also aho! to "o 4hu%an an" social no!le"ge50 also a

co%pan&3s rules# processes# tools# an" routinesco%pan&3s rules# processes# tools# an" routines4structure" no!le"ge5'4structure" no!le"ge5'


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7no*ed%e mana%ement-7no*ed%e mana%ement-The process ofThe process ofenhancing co%pan& perfor%ance $& "esigningenhancing co%pan& perfor%ance $& "esigningan" i%ple%enting tools# processes# s&ste%s#an" i%ple%enting tools# processes# s&ste%s#structures# an" cultures to i%prove the creating#structures# an" cultures to i%prove the creating#

sharing# an" use of no!le"ge'sharing# an" use of no!le"ge'7no*ed%e *or.ers-7no*ed%e *or.ers-E%plo&ees !ho o!n theE%plo&ees !ho o!n the%eans of pro"ucing a pro"uct or service' These%eans of pro"ucing a pro"uct or service' Thesee%plo&ees have a speciali+e" $o"& of no!le"gee%plo&ees have a speciali+e" $o"& of no!le"geor e1pertise# !hich the& use to perfor% their (o$sor e1pertise# !hich the& use to perfor% their (o$s

an" contri$ute to co%pan& effectiveness'an" contri$ute to co%pan& effectiveness'


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Learnin%-Learnin%-A relativel& per%anent changeA relativel& per%anent changein hu%an capa$ilities that "oes not resultin hu%an capa$ilities that "oes not resultfro% gro!th processes'fro% gro!th processes'

Learnin% or%ani&ation-Learnin% or%ani&ation-A co%pan& thatA co%pan& thathas an enhance" capacit& to learn# a"apt#has an enhance" capacit& to learn# a"apt#an" change0 an organi+ation !hosean" change0 an organi+ation !hosee%plo&ees continuousl& atte%pt to learne%plo&ees continuousl& atte%pt to learn

ne! things an" then appl& !hat the& havene! things an" then appl& !hat the& havelearne" to i%prove pro"uct or servicelearne" to i%prove pro"uct or servicequalit&'qualit&'


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Lecture-Lecture-Training %etho" in !hich theTraining %etho" in !hich thetrainer co%%unicates through spoentrainer co%%unicates through spoen!or"s that trainees are suppose" to learn'!or"s that trainees are suppose" to learn'Mana%er support-Mana%er support-Trainee3s %anagers'Trainee3s %anagers'

E%phasi+ing the i%portance of atten"ingE%phasi+ing the i%portance of atten"ingtraining progra%straining progra%sStressing the application of trainingStressing the application of trainingcontent on the (o$'content on the (o$'

Mentor-Mentor-An e1perience"# pro"uctiveAn e1perience"# pro"uctivesenior e%plo&ee !ho helps "evelop a lesssenior e%plo&ee !ho helps "evelop a lesse1perience" e%plo&ee 4a prot:g:5'e1perience" e%plo&ee 4a prot:g:5'


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Metaco%nition-Metaco%nition-A learning strateg&A learning strateg&!here$& trainees "irect their attention to!here$& trainees "irect their attention totheir o!n learning process'their o!n learning process'

Mission-Mission-A co%pan&3s long.ter% reasonA co%pan&3s long.ter% reasonfor e1isting'for e1isting'

Modein%-Modein%-,aving e%plo&ees !ho have,aving e%plo&ees !ho have%astere" the "esire" learning outco%es%astere" the "esire" learning outco%es

"e%onstrate the% for trainees'"e%onstrate the% for trainees'

Motivation to earn-Motivation to earn-A trainee3s "esire toA trainee3s "esire tolearn the content of a training progra%'learn the content of a training progra%'


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Motor s.is-Motor s.is-6oor"ination of ph&sical6oor"ination of ph&sical%ove%ents'%ove%ents'

Mutimedia trainin%Mutimedia trainin%-- Training that co%$inesTraining that co%$inesau"iovisual training %etho"s !ith co%puterau"iovisual training %etho"s !ith co%puter

$ase" training'$ase" training'Near trans$er-Near trans$er-A trainee3s a$ilit& to appl&A trainee3s a$ilit& to appl&learne" capa$ilities e1actl& to the !or situation'learne" capa$ilities e1actl& to the !or situation'

Need-Need-A "eficienc& that a person is e1periencingA "eficienc& that a person is e1periencingat an& point in ti%es'at an& point in ti%es'

Needs assessment-Needs assessment-The process use" toThe process use" to"eter%ine if training is necessar&' The first step"eter%ine if training is necessar&' The first stepin the instru%ental s&ste% "esign %o"el'in the instru%ental s&ste% "esign %o"el'


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Norms-Norms- Accepte" stan"ar"s of $ehavior forAccepte" stan"ar"s of $ehavior for!orgroup %e%$ers'!orgroup %e%$ers'O)1ective-O)1ective- The purpose an" e1pecte" outco%eThe purpose an" e1pecte" outco%eof training activities'of training activities'O)soescence-O)soescence- A re"uction in an e%plo&ee3sA re"uction in an e%plo&ee3sco%petence resulting fro% a lac of no!le"ge ofco%petence resulting fro% a lac of no!le"ge ofne! !or processes# techniques# an"ne! !or processes# techniques# an"technologies that have "evelope" since hetechnologies that have "evelope" since heco%plete" his e"ucation'co%plete" his e"ucation'On3t'e31o) trainin%On3t'e31o) trainin%/O5T0-/O5T0- Training in !hichTraining in !hich

ne! or ine1perience" e%plo&ees learn throughne! or ine1perience" e%plo&ees learn throughfirst o$serving peers or %anagers perfor%ing thefirst o$serving peers or %anagers perfor%ing the(o$ an" then tr&ing to i%itate their $ehavior'(o$ an" then tr&ing to i%itate their $ehavior'


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Opportunity to per$orm-Opportunity to per$orm-The chance to useThe chance to uselearne" capa$ilities'learne" capa$ilities'

Or%ani&ation deveopment-Or%ani&ation deveopment-A planne"#A planne"#s&ste%atic change process that uses $ehaviorals&ste%atic change process that uses $ehavioral

sciences no!le"ge an" techniques to i%prove asciences no!le"ge an" techniques to i%prove aco%pan&3s effectiveness $& i%provingco%pan&3s effectiveness $& i%provingrelationships an" increasing learning an"relationships an" increasing learning an"pro$le%s solving capa$ilities'pro$le%s solving capa$ilities'

Or%ani&ationa anaysis-Or%ani&ationa anaysis-Training anal&sisTraining anal&sis

involving "eter%ining the appropriateness ofinvolving "eter%ining the appropriateness oftraining# consi"ering the conte1t in !hich trainingtraining# consi"ering the conte1t in !hich training!ill occur'!ill occur'


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Or%ani&ationa sociai&ation-Or%ani&ationa sociai&ation-The process ofThe process oftransfor%ing ne! e%plo&ees into effectivetransfor%ing ne! e%plo&ees into effectiveco%pan& %e%$ers' Its phases are anticipator&co%pan& %e%$ers' Its phases are anticipator&sociali+ation# encounter# an" settling in'sociali+ation# encounter# an" settling in'

Or%ani&in%-Or%ani&in%- A learning strateg& that requiresA learning strateg& that requiresthe learner to fin" si%ilarities an" the%es in thethe learner to fin" si%ilarities an" the%es in thetraining %aterials'training %aterials'

Outsourcin%-Outsourcin%-The use of e1ternal supplies toThe use of e1ternal supplies toprovi"e training services'provi"e training services'

Perception-Perception-The a$ilit& to organi+e a %essageThe a$ilit& to organi+e a %essagefro% the environ%ent so that it can $e processe"fro% the environ%ent so that it can $e processe"an" acte" upon'an" acte" upon'


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Per$ormance appraisa-Per$ormance appraisa-The process ofThe process of%easuring an e%plo&ee3s perfor%ance'%easuring an e%plo&ee3s perfor%ance'

Person anaysis-Person anaysis-

Training anal&sis involvingTraining anal&sis involvingDeter%ining !hether perfor%anceDeter%ining !hether perfor%ance"eficiencies result fro% lac of no!le"ge#"eficiencies result fro% lac of no!le"ge#sill# or a$ilit& or else fro% a %otivationalsill# or a$ilit& or else fro% a %otivational

or !or."esign pro$le%'or !or."esign pro$le%'I"entif&ing !ho nee"s training#I"entif&ing !ho nee"s training#

Deter%ining e%plo&ees3 rea"iness forDeter%ining e%plo&ees3 rea"iness fortrainingtraining


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Person c'aracteristics-Person c'aracteristics-An e%plo&ee3sAn e%plo&ee3sno!le"ge# sill# a$ilit $ehavior# or attitu"e'no!le"ge# sill# a$ilit $ehavior# or attitu"e'

Practice-Practice-An e%plo&ee3s "e%onstration of aAn e%plo&ee3s "e%onstration of alearne" capa$ilit&0 the ph&sical or %entallearne" capa$ilit&0 the ph&sical or %ental

rehearsal of a tas# no!le"ge# or sill to achieverehearsal of a tas# no!le"ge# or sill to achieveproficienc& in perfor%ing the tas or sill orproficienc& in perfor%ing the tas or sill or"e%onstrating the no!le"ge'"e%onstrating the no!le"ge'

Pretest8posttest-Pretest8posttest-An evaluation "esign in !hichAn evaluation "esign in !hich$oth pretraining an" post training outco%es$oth pretraining an" post training outco%es

%easures are collecte"'%easures are collecte"'Pretrainin% measure-Pretrainin% measure-A $aseline %easure ofA $aseline %easure ofoutco%es'outco%es'


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Pro%ram desi%n-Pro%ram desi%n-The organi+ation an"The organi+ation an"coor"ination of the training progra%'coor"ination of the training progra%'

Pro%ram O)1ectives-Pro%ram O)1ectives-Broa" su%%ar&Broa" su%%ar&state%ents of a progra%3s purpose'state%ents of a progra%3s purpose'

Psyc'oo%ica success-Psyc'oo%ica success-A feeling of pri"e an"A feeling of pri"e an"acco%plish%ent that co%es fro% achieving lifeacco%plish%ent that co%es fro% achieving lifegoals'goals'

Reaction outcomes-Reaction outcomes-A trainee3s perceptions of aA trainee3s perceptions of atraining progra%# inclu"ing perceptions of thetraining progra%# inclu"ing perceptions of thefacilities# trainers# an" content'facilities# trainers# an" content'Reada)iity-Reada)iity-7ritten %aterials3 level of "ifficult&'7ritten %aterials3 level of "ifficult&'


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Readiness $or trainin%-Readiness $or trainin%-The con"ition ofThe con"ition of

E%plo&ees having theE%plo&ees having the personalpersonalcharacteristicscharacteristicsnecessar& to learn progra%necessar& to learn progra%content an" appl& it on the (o$ an"content an" appl& it on the (o$ an"

TheThe !or environ%ent!or environ%entfacilitation learningfacilitation learningan" not interfering !ith perfor%ance'an" not interfering !ith perfor%ance'

Reengineering2Reengineering2 A compete revie* and redesi%nA compete revie* and redesi%no$ critica processes to ma.e t'em more e$$icient ando$ critica processes to ma.e t'em more e$$icient and

a)e to deiver 'i%'er 9uaitya)e to deiver 'i%'er 9uaity(tructure8(tructure8Process*InnovationProcess*Innovation

Re.Structuring * Re.inventing ;S%all*Better*DifferentRe.Structuring * Re.inventing ;S%all*Better*Different


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Re'earsa-Re'earsa-A learning strateg& focusingA learning strateg& focusingon learning through repetitionon learning through repetition4%e%ori+ation5'4%e%ori+ation5'

(e$3Mana%ement-(e$3Mana%ement-Person3s atte%pt toPerson3s atte%pt tocontrol certain aspects of his "ecision.control certain aspects of his "ecision.%aing an" $ehavior'%aing an" $ehavior'

(imuation-(imuation-A training %etho" thatA training %etho" that

represents a real life situation# !ithrepresents a real life situation# !ithtrainees3 "ecisions resulting in outco%estrainees3 "ecisions resulting in outco%esthat %irror !hat !oul" happen if the&that %irror !hat !oul" happen if the&

!ere on the (o$'!ere on the (o$'


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(.i-(.i-6o%petenc& in perfor%ing a tas'6o%petenc& in perfor%ing a tas'(.i3)ased outcomes-(.i3)ased outcomes--utco%es use" to-utco%es use" toassess the level of technical or %otor sills orassess the level of technical or %otor sills or$ehavior0 inclu"e sill acquisition or learning an"$ehavior0 inclu"e sill acquisition or learning an"

on.the.(o$ use of sills'on.the.(o$ use of sills'(ocia earnin% t'eory(ocia earnin% t'eory22Theor& e%phasi+ingTheor& e%phasi+ingthat people learn $& o$serving other personsthat people learn $& o$serving other persons4%o"els5 !ho the& $elieve are cre"i$le an"4%o"els5 !ho the& $elieve are cre"i$le an"no!le"gea$le'no!le"gea$le'

(ocia support-(ocia support-9ee"$ac an" reinforce%ent9ee"$ac an" reinforce%entfro% %anagers an" peers'fro% %anagers an" peers'

(ociai&ation-(ociai&ation-Sharing tacit no!le"ge $&Sharing tacit no!le"ge $&sharing e1periences'sharing e1periences'


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(ta.e'oders-(ta.e'oders-The parties !ith an interest in aThe parties !ith an interest in aco%pan&3s success 4inclu"e sharehol"ers#co%pan&3s success 4inclu"e sharehol"ers#e%plo&ees# custo%ers# an" the co%%unit&5'e%plo&ees# custo%ers# an" the co%%unit&5'(u)1ect matter e6pert /(ME0-(u)1ect matter e6pert /(ME0-Person !ho isPerson !ho isno!le"gea$le ofno!le"gea$le of

Training issue#Training issue#


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(ync'ronous communication-(ync'ronous communication-6o%%unication in !hich trainers# e1perts#6o%%unication in !hich trainers# e1perts#an" learners interact !ith each other livean" learners interact !ith each other livean" in real ti%e in the sa%e !a& as the&an" in real ti%e in the sa%e !a& as the&

!oul" in face to face classroo%!oul" in face to face classroo%instruction'instruction'

Team eader trainin%-Team eader trainin%-Training that aTraining that atea% %anager or facilitator receives'tea% %anager or facilitator receives'

Team trainin%-Team trainin%-Training %etho" thatTraining %etho" thatinvolves coor"inating the perfor%ances ofinvolves coor"inating the perfor%ances ofin"ivi"uals !ho !or together to achieve ain"ivi"uals !ho !or together to achieve aco%%on goal'co%%on goal'


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Trainee c'aracteristics-Trainee c'aracteristics-The a$ilities an"The a$ilities an"%otivation that affect learning'%otivation that affect learning'

Trainin%-Trainin%-A co%pan&3s planne" effort to facilitateA co%pan&3s planne" effort to facilitatee%plo&ees3 learning of (o$.relate" co%petencies'e%plo&ees3 learning of (o$.relate" co%petencies'

Trainin% administration-Trainin% administration-6oor"ination of6oor"ination ofactivities $efore# "uring# an" after a trainingactivities $efore# "uring# an" after a trainingprogra%'progra%'

Trainin% conte6t-Trainin% conte6t-The ph&sical# intellectual# an"The ph&sical# intellectual# an"e%otional environ%ent in !hich training occurs'e%otional environ%ent in !hich training occurs'

Trainin% desi%n-Trainin% desi%n-6haracteristics of the learning#6haracteristics of the learning#an" ena$ling environ%ent'an" ena$ling environ%ent'


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Trainin% desi%n process-Trainin% desi%n process-A s&ste%aticA s&ste%aticapproach to "evelop%ent trainingapproach to "evelop%ent trainingprogra%s' Its si1 steps inclu"e con"uctingprogra%s' Its si1 steps inclu"e con"ucting

nee"s assess%ent# ensuring e%plo&ees3nee"s assess%ent# ensuring e%plo&ees3rea"iness for training# creating a learningrea"iness for training# creating a learningenviron%ent# ensuring transfer of training#environ%ent# ensuring transfer of training#selecting training %etho"s# an" evaluatingselecting training %etho"s# an" evaluating

training progra%s'training progra%s'Trainin% e$$ectiveness-Trainin% e$$ectiveness-Benefits that aBenefits that aco%pan& an" its trainees receive fro%co%pan& an" its trainees receive fro%training'training'


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