Training & DevelopmentEvaluating Effectiveness of

Training

M R Jhalawad

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INTRODUCTION

Organizations invest time, money & resources in learning programs

They expect some tangible benefits

Purpose is to evaluate effectiveness ofinvestment

In T & D process evaluation is a difficult task

If not done training will loose its credibility.It is therefore A MUST

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Training Course Training ProgramTraining System

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Hamblen def ines evaluat ion as :

“Any attempt to obtain information [feedback] on

effects of a training program & to assess the

value of training in light of that

information.

Definition of Evaluation

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Why Evaluation

To justify expenditure on future programs

To compare effectiveness of different approaches

To provide feedback to trainers about performance & methods

Enable improvements to be made

Indicates to what extent objectives met

Can be motivational for learners

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Process – Evaluation of EffectivenessThis exercise has four main elements:

Participants response enable to know

effectiveness of planning & implementing

Demonstrates what the training has indeed

achieved:Attitude, skill, knowledge

Training should contribute to business / organization

development

Show how training support organization’s strategy,

demonstrate financial pay-off

Response On-The- Job-Action

Business Focused Results Tracking Training Impact

ResponseHighlights effectiveness of planning &

implementing

• Participants response enable to know:

Program design & learning material:

Appropriate, Interesting, Usable

Facilitator’s knowledge helpful, motivating

Ability to apply new skills & knowledge on-

the-job

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On-The-Job-Action

Demonstrates what training has achieved

• Action taken to apply new:

Attitude, Skill, Knowledge

• How frequently & consistently learned skills are

applied

• Projecting results of action takenEvaluating Effectiveness of Training 8

Business Focused ResultsTraining should contribute to business /

organization development

• What business focused results are being actually

achieved

•Training efforts integrated with organizational

goals

• Illustrate training values for continuous process

improvementsEvaluating Effectiveness of Training 9

Tracking Training

It is required to:

• Show how training supports organization’s

strategic direction

• Demonstrate that training does indeed have a

financial payoff

• Set a positive stage for training efforts

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Approaches to Evaluation

May be one or combination of the following:

Pre Tests / Pro Tests

Skill Demonstration

Simulation

Questionnaire

Interviews

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Checklist for Evaluation of EffectivenessTo what extent identified training needs /

objectives achieved?

To what extent learners’ objectives achieved

What specifically learners learned

Commitments made to implement learning to workplace

How successfully trainees transferred new knowledge

Support from line managers in implementingactions?

Return on Investment [ROI] for organization

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Thanks