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Training & Development Policy on Kotek

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    KOTAK MAHINDRA LIFE INSURANCE

    Training and

    Development Policy

    in Kotak MahindraInsurance Pvt. Ltd.

    For the Partial fulfillment of Requirement for the

    Award of Degree of Master of Business Administration

    Submitted To: Submitted By:

    ASHUTOSH GUPTA NISHA

    Marketing Manager Roll No. 115

    MBA 3rd SEMESTER

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    KOTAK MAHINDRA LIFE INSURANCE

    DECLARATION

    I Nisha Rani, hereby declare that this project titled Training and

    Development Policy of Kotak Mahindra Life Insurance Ltd., has been

    prepared by me, under the guidance of MR.ASHUTOSH GUPTA. This is

    after undergoing the training in Kotak Mahindra Life Insurance Ltd., which

    is in partial fulfillment of Masters Of Business Administration.

    I further declare that this project report has not been submitted earlier to any

    other University or Institute for the award of any degree or diploma.

    Date-_____________

    Nisha Rani

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    KOTAK MAHINDRA LIFE INSURANCE

    ACKNOWLEDGEMENTS

    The satisfaction and euphoria that accompany the successful completion ofany task would be incomplete without mentioning the people who made it

    possible, whose consistent guidance and encouragement crowned the efforts

    with success.

    I would consider it my privilege to express my gratitude and respect to Mrs.

    Ashutosh Guptafor having accorded me the opportunity to learn in their

    organization.

    I cannot forget the contribution of the staff of Kotak Mahindra Life Insurance

    Ltd., as I troubled them through my queries at every stage of their work and I

    really appreciate the patience with which they resolved my doubts amidst

    their busy schedule, I express my sincere thanks to all of them.

    Nisha Rani

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    KOTAK MAHINDRA LIFE INSURANCE

    EXECUTIVE SUMMARY

    The Indian Life Insurance Company has seen a remarkable shift since the

    time of establishment of the first company, Oriental Life Insurance Company

    in 1823. At the time of Independence and thereafter, there were more than

    200 companies operating in India and not all of them on sound ethical

    principles. Many factors combined together to prompt the then Government

    to nationalize the life insurance industry in 1956 to form the Life Insurance

    Corporation of India.

    Insurance sector was once a monopoly, with LIC as the only company, a

    public sector enterprise. But nowadays the market opened up and there are

    many private players competing in the market. There are thirteen private life

    insurance companies who have entered the industry.

    The study in the first part gives detail information on the on-job training

    provided the competitive analysis of product of Kotak Mahindra Life

    Insurance Ltd. with Tata AIG Insurance.

    The paper begins by analyzing the current scenario in the industry

    characterized by problems with distribution, low investor awareness,

    concentration of corporate investors, investor awareness and diversity of

    products in order to minimize the risk by adopting risk management

    techniques. At last this project also suggests some recommendation that can

    help these companies in increasing there market share, awareness, product

    diversity and improvement in penetration and distribution. In the end I

    recommend certain steps that SEBI and IDRA should take in order to build

    investor confidence and trust.

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    KOTAK MAHINDRA LIFE INSURANCE

    TABLE OF CONTENTS

    Sr. No. PARTICULARS

    DECLARATION

    PREFACE

    ACKNOWLEDGEMENTS

    CHAPTER-1 INDUSTRY PROFILE

    HISTORY OF INSURANCE

    WHAT IS LIFE INSURANCE?

    CHAPTER-2 COMPANY PROFILE

    Kotak Mahindra Life Insurance

    MILE STONE

    ORGANIZATION STRUCTURE

    CHAPTER-3 RESEARCH METHODOLOGY

    DATA COLLECTION

    OBJECTIVE OF STUDY

    FOCUS OF PROBLEM

    SAMPLING

    Sampling size

    Sampling technique

    CHAPTER-4 PRODUCTS

    FUND ALLOCATIONRIDERS

    MAJOR COMPETITORS

    COMPETITIVE ANALYSIS

    GROWING OPPORTUNITY

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    ON JOB TRAINING

    SWOT Analysis

    CHAPTER-5 ANALYSIS & INTERPRETATION

    CHAPTER-6 FINDINGS

    CHAPTER-7 RECOMMENDATIONS

    CHAPTER-8 CONCLUSION

    CHAPTER-9 ANNEXURE

    CHAPTER-10 BIBLIOGRAPHY

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    INDUSTRY PROFILE

    The insurance industry has faced many challenges over the last decade

    including:

    Globalization is pushing companies to operate in different continents forcing

    them to enter into new partnerships in order to improve efficiencies

    Competition between the various players has resulted in increased merger

    and acquisition activities driving industry convergence and value chain

    decomposition

    The customer is more knowledgeable and demanding than ever before and

    this is forcing companies to perform process integration, operational

    restructuring and technology upgrades

    Insurance companies are moving beyond their traditional business models

    and are searching for the right combination of technology and processes to

    remain profitable. Companies are investing more in information technology

    in order to alter their business models and processes.

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    KOTAK MAHINDRA LIFE INSURANCE

    HISTORY OF INSURANCE

    In some sense we can say that insurance appears simultaneously with

    appearance of human society. We know of two types of economies in human

    societies: money economies (with markets, money, financial instruments and

    so on) and non-money or natural economies (without money, markets,

    financial instruments and so on). The second type is a more ancient form

    than the first. In such an economy and community, we can see insurance in

    the form of people helping each other. For example, if a house burns down,

    the members of the community help build a new one. Should the same thing

    happen to one's neighbour, the other neighbours must help? Otherwise,neighbours will not receive help in the future. This type of insurance has

    survived to the present day in some countries where modern money

    economy with its financial instruments is not widespread (for example

    countries in the territory of the former Soviet Union).

    Achaemenian monarchs were the first to insure their people and made it

    official by registering the insuring process in governmental notary offices.

    The purpose of registering was that whenever the person who presented the

    gift registered by the court was in trouble, the monarch and the court would

    help him. Jahez, a historian and writer, writes in one of his books on ancient

    Iran: "Whenever the owner of the present is in trouble or wants to construct a

    building, set up a feast, have his children married, etc. the one in charge of

    this in the court would check the registration. If the registered amountexceeded 10,000 Derrik, he or she would receive an amount of twice as

    much."

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    The Greeks and Romans introduced the origins of health and life insurance

    c. 600 AD when they organized guilds called "benevolent societies" which

    cared for the families and paid funeral expenses of members upon death.

    Guilds in the Middle Ages served a similar purpose.

    Separate insurance contracts were invented in Genoa in the 14th century, as

    were insurance pools backed by pledges of landed estates. These new

    insurance contracts allowed insurance to be separated from investment, a

    separation of roles that first proved useful in marine insurance.

    The first insurance company in the United States underwrote fire insurance

    and was formed in Charles Town (modern-day Charleston), South Carolina,

    in 1732. Company was the first to make contributions toward fire

    prevention. Not only did his company warn against certain fire hazards, it

    refused to insure certain buildings where the risk of fire was too great, such

    as all wooden houses.

    In the United States, regulation of the insurance industry is highly

    Balkanized, with primary responsibility assumed by individual state

    insurance departments. Whereas insurance markets have become centralized

    nationally and internationally, state insurance commissioners operate

    individually, though at times in concert through a national insurance

    commissioners' organization. In recent years, some have called for a dual

    state and federal regulatory system for insurance similar to that which

    oversees state banks and national banks.

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    LIFE INSURANCE

    Life insurance is a form of insurance that pays monetary proceeds upon the

    death of the insured covered in the policy. Essentially, a life insurance policy

    is a contract between the named insured and the insurance company wherein

    the insurance company agrees to pay an agreed upon sum of money to the

    insured's named beneficiary so long as the insured's premiums are current.

    With a large population and the untapped market area of this population

    insurance happens to be a very big opportunity in India. Today it stands as a

    business growing at the rate of 15-20% annually. Together with banking

    services, it adds about 7 percent to the countries GDP. Nearly 80% of Indian

    populations are without life insurance cover and the health insurance. This is

    an indicator that growth potential for the insurance sector is immense in

    India.

    Since then the insurance industry has gone through many changes. The

    liberalization of the industry the insurance industry has never looked back

    and today stand as one of the most competitive and exploring industry in

    India. The entry of the private players and the increased use of the new

    distribution are in the limelight today. The use of new distribution

    techniques and the IT tools has increased the scope of the industry in the

    longer run.

    Insurance is the business of providing protection against financial aspects of

    risk, such as those to property, life health and legal liability. It is one method

    of a greater concept known as risk management which is the need to mange

    uncertainty on account of exposure to loss, injury, disadvantage or

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    destruction.

    Insurance is the method of spreading and transfer of risk. The fortunate

    many who are exposed to some or similar risk shares loss of the unfortunate.

    Insurance does not protect the assets but only compensates the economic or

    financial loss.

    In insurance the insured makes payment called premiums to an insurer,

    and in return is able to claim a payment from the insurer if the insured

    suffers a defined type of loss. This relationship is usually drawn up in a

    formal legal contract.

    Insurance companies also earn investment profits, because they have the use

    of the premium money from the time they receive it until the time they need

    it to pay claims. This money is called the float. When the investments of

    float are successful they may earn large profits, even if the insurance

    company pays out in claims every penny received as premiums.

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    KOTAK MAHINDRA LIFE INSURANCE

    CLASSIFICATION OF INSURANCE

    The insurance industry in India can broadly classify in two parts. They are.

    INSURANCE

    WHAT IS LIFE INSURANCE?

    A human being is an income generating asset. Ones manual labour,

    professional skills and business acumen are the assets. This asset also can be

    lost through unexpectedly early death or through sickness and disabilities

    caused by accidents. Accidents may or may not happen. Death will happen,

    but the timing is uncertain. If it happens around the time of ones retirement,

    when it could be expected that the income will normally cease, the person

    concerned could have made some other arrangements to meet the continuing

    needs. But if it happens much earlier when the alternate arrangements are not

    in place, here can be losses to the person and dependents. Insurance isnecessary to help those dependent on the income.

    A person, who may have made arrangements for his needs after his

    retirement, also would need insurance. This is because the arrangements

    LIFE

    INSURANCE

    GENERAL

    INSURANCE

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    would have been made on the basis of some expectations like, likely to live

    for another 15 years, or that children will look after him. If any of these

    expectations do not become true, the original arrangement would become

    inadequate and there could be difficulties. Living too long can be as much a

    problem as dying too young. Both are risks, which need to be safeguarded

    against. Insurance takes care.

    BASIC PRINCIPLES OF LIFE INSURANCE

    Insurable Interest: Ordinarily, the proposer of a life insurance

    contract should have an insurable interest in the life of the life insured.

    The law of life insurance on insurable interest in India is in a state of

    chaos. Though the roots of the doctrine of insurable interest lie in the

    English law but at the same time, various developments taking place

    in other parts of the world also have to be looked into and the

    changing social conditions have to be taken into account to redefine

    the doctrine of insurable interest. Based on these excerpts, it is clear

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    that insurable interest depends upon the facts of each case no clear

    legal framework exists to define insurable interest. Whether a

    relationship as proposer life assured creates an insurable interest

    has to be seen viewed whether this familial affection will provide

    adequate social and legal safeguards against premeditated homicide by

    the proposer to procure substantial life insurance proceeds. That is,

    no moral hazard should exist when a life insurance contract is

    intended to be purchased.

    Examples of relationships where insurable interest exist between proposer

    and life assured are: self proposing on his / her life, parent child, husband

    wife. Trust trustee, employer employee and creditor debtor.

    Utmost Good Faith: A life insured knows about the state of his / her

    health better than anyone else. What may not be unraveled in a

    medical examination may well be in the know of the life insured.

    Hence, life insurance contracts are postulated on the belief that the life

    insured will reveal all the relevant particulars in utmost good faith

    when applying for an insurance contract. That is, non disclosure of

    material facts that may have guided the insurer to decline or offer on

    different terms an insurance contract, will give the right to an insurer

    to repudiate an insurance claim when the insured event occurs.

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    PARTIES TO A LIFE INSURANCE CONTRACT

    a) Proposer : The proposer, also known as the premium payer or the

    policyholder, pays the premium. For determining whether future

    premiums can be paid to keep the contract alive, ability of the

    proposer is considered. All tax benefits as well as maturity proceeds

    are available to the proposer.

    b) Life Assured : The life assured, as known as the life insured, is the

    person on whose life the policy is taken. Mortality or risk premium is

    charged based on the age of the life assured. As stated above, an

    insurable interest should exist between the proposer and life assured.

    c) Nominee : Where the proposer and life assured are the same persons,

    it is mandatory to nominate a person to receive the benefits of the

    insurance policy in the event the proposer deceased before the policy

    matures. A nominee has to be a real person, i.e. artificial bodies like

    company and trust cant become nominee.

    d) Appointee : If the nominee is a minor, an appointee is required to acton behalf of the nominee till he / she attains majority.

    e) Assignee : An insurance policy can be assigned to another person

    (real persons and artificial bodies are acceptable as assignees) who

    then becomes the owner of the policy and is entitled to receive policy

    benefits. As a result of an assignment, an assignee supersedes the

    policyholder who has assigned the policy.

    ADVANTAGES OF LIFE INSURANCE

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    Life insurance has no competition from any other business. Many people

    think that life insurance is an investment or a means of saving. This is not a

    correct view. When a person saves, the amount of funds available at any

    time is equal to the amount of money set aside in the past, plus interest. This

    is so in a fixed deposit in the bank, in national savings certificates, in mutual

    funds and all other savings instruments. If the money is invested in buying

    shares and stocks, there is the risk of the money being lost in the fluctuations

    of the stock market. Even if there is no loss, the available money at any time

    is the amount invested plus appreciation. In life insurance, however, the funs

    available is not the total of the savings already made (premiums paid),but the

    amount one wished to have at the end of the savings period (which is the

    next 20 or 30 years).

    Even so, a comparison with other forms of savings will show that life

    insurance has the following advantages:-

    a) In the event of death, the settlement is easy. The heirs can collect the

    moneys quicker, because of the facility of nomination and assignment.

    The facility of nomination is now available for some bank accounts.

    b) There is a certain amount of compulsion to go though the plans of

    savings. In other forms, if one changes the original plan of savings,

    this is no loss. In insurance, there is a loss.

    c) Creditors cannot claim the life insurance moneys. They can be

    protected against attachments by courts.

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    COMPANY PROFILE- KotakMahindra Life

    Insurance

    Kotak Mahindra Old Mutual Life Insurance Ltd. is a joint venture betweenKotakMahindra Bank Ltd.(KMBL), and Old Mutual plc. At Kotak Life

    Insurance, we aim to helpcustomers take important financial decisions at

    every stage in life by offering them awide range of innovative life insurance

    products, to make them financially independent.

    MANAGEMENT

    Mr.Gaurang Shah (Managing Director)

    Mr. Gaurang Shah is the Managing Director of Kotak Mahindra Old Mutual

    Life

    Insurance Limited.

    Mr. Gaurang Shah is a Chartered Accountant and a Cost and Works

    Accountant. He has also done his Company Secretary ship from the Institute

    of Company Secretaries of India. Mr Gaurang Shah has been with the Kotak

    Group for the past eight years where he has held different positions of great

    responsibility and juggled multiple tasks effectively. His cumulative

    experience, primarily in financial services, stands at over 21 years, several of

    those in building the retail finance business.

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    Mr.Shah has been previously associated with Kotak Mahindra Primus since

    its inception and has contributed towards its growth to become a Rs.2000 Cr

    plus business. Before coming to Kotak Life Insurance, Gaurang Shah was

    Group Head of Retail Assets for Kotak Mahindra Bank. The Retail Assets

    include commercial vehicles, personal loans, structured products, car loans

    and loans against shares.

    Mr. G Murlidhar (Chief Financial Officer)

    Mr. Murlidhar is a Chief Financial Officer and Company Secretary of Kotak

    Life Insurance. Mr. Murlidhar is an associate member of the Institute of

    Chartered

    Accountants of India, an associate member of the Institute Of Company

    Secretaries of India, and graduate member of the Institute of Cost & Works

    Accountants of India. Mr. Murlidhar possesses over 20-year work

    experience and has earlier worked with National Dairy Development Board

    (NDDB), MDS Switchgear Limited and Nicholas Piramal India Limited and

    Ion Exchange Ltd. Prior to Kotak Life Insurance, he held the position of

    VPFinance at Gujarat Glass Ltd.

    As Chief Financial Officer at Kotak Life Insurance, he oversees all aspects

    of Finance including Operations, Regulatory, Internal Control, Finance,

    Accounts and Treasury.

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    Mr. Arun Patil (Vice President - Sales & ManagementDevelopment)

    Mr. Arun Patil is the Vice President - Sales & Management Development

    with Kotak Life Insurance. A post- graduate with Law qualifications, he has

    over 25 years' experience in life insurance industry. He joined as a DirectRecruit Officer in L.I.C. and worked in various departments such as Sales,

    Marketing, I.T., Publicity, Housing & Branch Administration all across the

    country. On foreign deputation to Fiji Islands for 5 years, Mr. Patil

    substantially increased the market-share of LIC in competitive environment.

    After heading LIC's premier Mumbai Division, he joined the then ICICI Ltd.

    as a member of the insurance venture team and later worked for Tata AIG

    Insurance Company as Head of Sales Development. Widely traveled all over

    the country & the world several times for insurance related work, Mr. Patil

    presently has responsibilities to enhance the skills, knowledge, productivity,

    and professionalism of the sales-force, with special emphasis on developing

    all Managers to enhance their competencies, capabilities & managerial

    effectiveness.

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    MILE STONES

    - KOTAK LIFE INSURANCE

    Kotak Life Insurance, aim to help customers take important financial

    decisions at every stage in life by offering them a wide range of innovative

    life Kotak Mahindra Life Insurance Ltd. is a joint venture between Kotak

    Mahindra Bank Ltd.(KMBL), and Old insurance products, to make them

    financially independent. Jeene Ki Azaadi.

    A Lifetime of Value

    Kotak Mahindra one of India's leading financial institutions was born in

    1985 as Kotak Capital Management Finance Limited. This company was

    promoted by Mr. Uday Kotak , Mr. Sidney A. A. Pinto and Kotak &

    Company. Industrialists Mr. Harish Mahindra and Mr. Anand Mahindra took

    a stake in 1986, and that's when the company changed its name to Kotak

    Mahindra Finance Limited.

    1986 Kotak Mahindra Finance Limited starts the activity of Bill

    Discounting

    1987 Kotak Mahindra Finance Limited enters the Lease and Hire

    Purchase market

    1990 The Auto Finance division is started

    1991 The Investment Banking Division is started. Takes over

    FICOM, one of Indias largest financial retail marketing

    networks

    1992 Enters the Funds Syndication sector

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    1995 Brokerage and Distribution businesses incorporated into a

    separate company - Kotak Securities. Investment Banking

    division incorporated into a separate company - Kotak

    Mahindra Capital Company1996 The Auto Finance Business is hived off into a separate

    company Kotak Mahindra Primus Limited. Kotak Mahindra

    takes a significant stake in Ford Credit Kotak Mahindra

    Limited, for financing Ford vehicles. The launch of Matrix

    Information Services Limited marks the Groups entry into

    information distribution.

    1998 Enters the mutual fund market with the launch of Kotak

    Mahindra Asset Management Company.

    2001 Matrix sold to Friday Corporation

    Launches Insurance Services

    2003 Kotak Mahindra Finance Ltd. converts to bank

    Kotak Mahindra is one of India's leading financial institutions, offering

    complete financial solutions that encompass every sphere of life. From

    commercial banking, to stock broking, to mutual funds, to life insurance, to

    investment banking, the group caters to the financial needs of individuals

    and corporate.

    The group has a net worth of around Rs.1, 700 crore and employs over 4,000

    employees in its various businesses. With a presence in 74 cities in India and

    offices in New York, London, Dubai and Mauritius, it services a customer

    base of over 5, 00,000.

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    ORGANISATION STRUCTURE

    KOTAK LIFE INSURANCE

    The organization of Kotak Life Insurance is divided into 5 categories:-

    Finance

    Sales

    Marketing

    Operations

    Human Resource

    Corporate Structure

    The Chairman of Kotak Group is Mr. Uday Kotak and Kotak Insurance is

    managed by Mr. Gaurang Shah Managing Director.

    MANAGINGDIRECTOR

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    FINANCE

    The Finance section is operated centrally by Head Office which is Bombay

    headed by CFO - Mr. G. Murlidharan and further sub-divided into categories

    like Vice Presidents of different departments. These departments are: -

    CPC & Group Ops, Internal Control, MIS, Accounts & Compliance,

    Underwriting, Branch Operations.

    CFO&COOVP-Sales&Mgmt.Dev

    SALES

    HEAD

    MARKETINGHEAD HR&ADMINAPPOINTED

    ACTUARYCIO

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    SALES

    The Sales Department is divided on the basis of region. Each region is

    thereafter divided into categories like Alternate Channel, Tied Channel and

    Group Business. The Sales dept is headed by Mr. Pankaj Desai, Alternate

    CFO

    &

    COO

    Accounts

    and

    compliance

    Internal

    control MIS

    Underwri

    - ting

    Branch

    operation

    MANAGERS MANAGERS MANAGERS MANAGERS MANAGERS

    EXEC.FINANCE

    EXEC.FINANCE

    EXEC.FINANCE

    EXEC.FINANCE

    EXEC.FINANCE

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    Channel Head Mr. Suresh Agarwal, Tied Channel Head MR. Subbaiah K

    P, Group Business Head Group Business Head Mr. Sandeep Srikhande.

    Subdivided into categories like Regional Managers, Area Managers and

    others.

    MARKETING

    The Marketing Department is headed by Mr. Rahul Sinha from Head Office.

    SALES HEAD

    ALTERNATE

    CHANNEL

    HEAD

    TIED

    CHANNEL RM

    GROUP

    BUSINESS

    HEAD

    REGIONAL

    MANAGER

    AREA

    MANAGER

    REGIONAL

    HEAD

    AREAMANAGERS

    AGENCY

    TEAMMANAGER

    & BM

    CUSTOMER

    RELATIONSHIP

    MANAGER

    MARKETINGHEAD

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    Tata AIG Insurance

    Organization structure of ICICI prudential can be shown as follows: -

    PRODUCT &BRANDHEAD

    CHANNEL

    DEVELOPMENT

    HEAD

    PRODUCTMANAGERSBRAND &PRMANAGERS

    REGIONALMARKETINGMANAGER

    HOCHANNELDEV. TEAM

    TradeMarketingManagers

    Asst. TradeMarketingManagers

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    RESEARCH METHODOLOGY

    RESEARCH

    Zonal Manager

    Branch Manager

    Sales ManagerHR

    DepartmentSales Manager

    Financial Planning Advisors

    (team)

    Operations

    Department

    Tele callers

    (Recruiting) GeneralStaff

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    RESEARH IS SEARCH FOR KNOWLEDGE

    OR

    RESEARCH IS SYSTEMATIC EFFORTS TO GAIN

    KNOWLEDGE.

    RESEARCH DESIGN

    A RESEARCH DESIGN IS THE FRAMEWORK OR PLAN FOR A

    STUDY WHICH IS USED AS A GUIDE IN COLLECTING AND

    ANALYZING THE DATA COLLECTED.

    It is the blue print that is followed in completing the study. The basic

    objective of research cannot be attained without a proper research design. It

    specifies the methods and procedures for acquiring the information needed

    to conduct the research effectively. It is the overall operational pattern of the

    project that stipulates what information needs to be collected, from which

    sources and by what methods.

    TYPES OF RESEARCH DESIGN

    Research design can be classified into following types:-

    Descriptive research design

    Exploratory research design

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    Experimental research design

    In this project I have used descriptive research designbecause it describes

    new ideas and events.

    TYPE OF DATA COLLECTION

    There are two types of data used. They are primary and secondary data.

    Primary data is defined as data that is collected from original sources for a

    specific purpose. Secondary data is data collected from indirect sources.

    PRIMARY SOURCES

    These include the survey or questionnaire method, telephonic interview as

    well as the personal interview methods of data collection.

    In this project I have used questionnaire and telephonic interview as

    primary source.

    SECONDARY SOURCES

    These include books, the internet, company brochures, product brochures,

    the company website, competitors websites etc, newspaper articles etc.

    In this project I have used internet, company brochures, product

    brochures, and the company website as a secondary source.

    OBJECTIVES OF STUDY

    Title of the study

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    KOTAK MAHINDRA LIFE INSURANCE

    "Comparative Analysis of Kotak Mahindra Life Insurance and Tata AIG

    Insurance".

    Objective:-

    To find the market share of Kotak and Tata AIG Insurance

    To suggest additions to the current product portfolio

    To recognize the popular insurance plans

    To suggest ideal policy term and premium for insurance

    To showcase the consumers willingness to spend on life insurance

    To showcase the factors that motivate purchase of insurancepolicies

    To understand the awareness level of consumers about unit linked

    insurance plans of Kotak Mahindra Life Insurance.

    FOCUS OF THE PROBLEM

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    KOTAK MAHINDRA LIFE INSURANCE

    There are following problem associated with this project report:-

    To find the market share of Kotak and Tata AIG Insurance

    To suggest additions to the current product portfolio

    To recognize the popular insurance plans

    To suggest ideal policy term and premium for insurance

    To showcase the consumers willingness to spend on life insurance

    To showcase the factors that motivate purchase of insurance

    policies

    To understand the awareness level of consumers about unit linked

    insurance plans of Kotak Mahindra Life Insurance.

    To compare the various insurance plans with Tata AIG.

    SAMPLING

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    KOTAK MAHINDRA LIFE INSURANCE

    Sampling refers to the method of selecting a sample from a given universe

    with a view to draw conclusions about that universe. A sample is a

    representative of the universe selected for study.

    Convenience sampling is used in exploratory research where the researcher

    is interested in getting an inexpensive approximation of the truth. As the

    name implies, the sample is selected because they are convenient. This non

    probability method is often used during preliminary research efforts to get a

    gross estimate of the results, without incurring the cost or time required to

    select a random sample

    SAMPLE SIZE

    The sample size for the survey conducted was 100 respondents.

    SAMPLING TECHNIQUE

    Convenience sampling technique was used in the survey conducted.

    PLAN OF ANALYSIS

    Tables were used for the analysis of the collected data. The data is also

    neatly presented with the help of statistical tools such as graphs and pie

    charts. Percentages and averages have also been used to represent data

    clearly and effectively.

    PRODUCTS Kotak Life Insurance

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    KOTAK MAHINDRA LIFE INSURANCE

    INDIVIDUAL

    Kotak Headstart Child Plans

    Kotak Sukhi Jeevan Plan

    Kotak Privileged Assurance Plan

    Kotak Term Plan

    Kotak Preferred Term Plan

    Kotak Money Back Plan

    Kotak Child Advantage Plan

    Kotak Endowment Plan

    Kotak Capital Multiplier Plan

    Kotak Retirement Income Plan

    Kotak Retirement Income Plan

    Kotak Safe Investment Plan II

    Kotak Flexi Plan

    Kotak Easy Growth Plan

    Kotak Premium Return Plan

    Riders

    GROUP

    Kotak Term Grouplan

    Kotak Credit-Term Grouplan

    Kotak Complete Cover Grouplan

    Kotak Gratuity Grouplan

    Kotak Superannuation Grouplan

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    KOTAK MAHINDRA LIFE INSURANCE

    1. Kotak Safe Investment Plan II

    Kotak Safe Investment Plan II is a unit linked plan that combines the

    benefits of insurance and capital market returns into one. This plan from the

    stable of Kotak Life Insurance is a true reflection of the companys essence:

    innovation that will benefit the investor.

    What makes investing in Kotak Safe Investment Plan II truly unique is that

    you enjoy a Guaranteed Maturity Value, with varying degrees of equity

    exposure depending on your risk appetite. So, if the market value of your

    units is higher, you reap the benefits with the peace of mind that whilst in a

    bear market your investment is under-pinned by the Guaranteed Maturity

    Value. And theres more, the returns are totally tax-free.

    2. Kotak Retirement Income Plan

    An ideal retirement solution is the one that gives you complete flexibility

    and peace of mind, not only while you save for your retirement but also after

    you retire. To help you plan towards the golden years of your life, we

    present to you the Kotak Retirement Plan (Unit-Linked).

    An investment plan designed to secure your future, it assures that even

    though you have stopped working, your income does not. It is offered to you

    in three versions Regular Premium, With Cover and Without Cover, in

    addition to a Single Premium version. The regular premium options come

    with the Kotak Seal of Guarantee@. These plans have been designed to

    ensure that your money earns you handsome returns, safe from the vagaries

    of the capital market, so that you can retire comfortably and securely.

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    Step 1: Choose from the Regular Premium With Cover and Without

    Cover Options or the Single Premiumplan based on your need for

    protection from the harsh uncertainties of life and the investment markets

    Step 2: Decide the amount of savings (premiums) you may wish to allocate

    to building your retirement kitty and aiming for healthy cash flows in your

    golden years

    Step 3: Choose the retirement (vesting) agebetween the age of 45 and 75

    years.

    Step 4: Select the fund options to balance your risk profile and the tenure

    of investment.

    Step 5: Opt for any of the rider benefits in the regular premium versions to

    enhance flexibility and boost benefits.

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    3. Kotak Capital Multiplier Plan

    What is the Kotak Capital Multiplier Plan?"

    The Kotak Capital Multiplier Plan is a participating plan that is built in such

    a way that it allows your money to multiply, and gives you the flexibility of

    using this money the way you need it, in regular withdrawals. This is an

    endowment plan, which is very flexible, and has a lot of other in-built

    benefits.

    "Who can avail of this plan?"

    HOW OLD DO YOU HAVE TO BE TO AVAIL OF

    THIS PLAN?

    Minimum age - 18

    years

    Maximum age - 60

    years

    FOR WHAT TERM CAN YOU CHOOSE TO PAY

    THE PREMIUMS

    (CALLED THE BUILD-UP PERIOD)?

    5 yrs - 30 yrs

    FROM WHAT AGE CAN YOU CHOOSE TO

    START MAKING WITHDRAWALS

    (CALLED THE VESTING AGE)?

    Any age upto 65 yrs

    WHAT IS THE MINIMUM PREMIUM THAT YOU

    NEED TO PAY AND AT WHAT INTERVALS

    CAN YOU PAY THEM?

    Mode Amount

    Quarterly Rs.2620

    Half

    YearlyRs.5115

    Annually Rs.10000

    4. Kotak Preferred Term Plan

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    What is Kotak Preferred Term Plan?"

    The Kotak Preferred Term Plan is designed to provide you with

    reduced premium rates for a sum assured of Rs.10 lakhs and above.

    "Who is eligible for Kotak Preferred Term Plan?"

    1) Males over the age of 18 years, who do not use tobacco in any form.

    2) Females over the age of 18 years.

    "What value-adds can you opt for?"

    You may avail of the following non-participating value-adds for a nominal

    premium at the time of taking your policy, subject to aggregate premium on

    all value-adds (except Critical Illness Benefit) not exceeding 30% of the

    basic Kotak Term Plan premium.

    Accidental Death Benefit

    Permanent Disability Benefit

    Critical Illness Benefit

    5. Kotak Money Back Plan

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    What is Kotak Money Back Plan?"

    The Kotak Money Back Plan not only covers your life, it also assures you a

    certain percent of the sum assured as cash payment at regular intervals of

    every 5 years. It is a savings plan with the added advantage of life cover and

    regular cash inflow. This plan is ideal for planning special moments like a

    wedding, your child's education or purchase of an asset etc. This is a

    participating plan (with profits).

    "Who can avail of this Plan?"

    HOW OLD DO YOU HAVE TO BE TO AVAIL OF

    THIS PLAN?

    Minimum age-

    18 years

    Maximum age-60 years

    FOR WHAT TERM CAN I AVAIL OF THIS

    PLAN?

    15, 20 & 25

    years

    WHAT IS THE MAXIMUM AGE THAT THE

    PLAN CAN COVER YOU TILL?75 years

    "What are the advantages of this plan?"

    1. The plan not only covers your life but also provides you with a

    survival benefit payout every 5 years.

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    2. In the unfortunate event of death of life insured, the beneficiary would

    receive the death benefit. The death benefit keeps increases by 7% of

    the sum assured every year.

    3. On maturity, you would receive the sum of the Survival Benefit,

    Bonus addition* and Guaranteed addition**.

    4. The amount available in the Accumulation Account is invested in

    various financial instruments (as per IRDA regulations) so your

    money works hard for you.

    5. The Automatic Cover Maintenance facility ensures the policy remains

    in force even if you miss premium payments. This facility is available

    after the first three years of the term.

    6. You have the benefit of a 15-day free look period.

    7. You have the option of paying premiums quarterly, half yearly or

    yearly.

    "What value-adds can you opt for?"

    You may avail of the following value-ads for a nominal premium at the time

    of taking the plan, subject to the aggregate premium on all value-ads not

    exceeding 30% of the basic Kotak Money Back Plan premium.

    Term Benefit/ Preferred Term Benefit

    Accidental Death Benefit

    Critical Illness Benefit

    Life Guardian Benefit

    6. Kotak Flexi Plan

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    Here is Kotak Flexi Plan which is designed to do just this. It comes to you

    with the option of investing in six professionally managed funds, allowing

    you to allocate your investment in a combination of one or more funds,

    switch between them and take charge of your investments. The plan aims to

    earn efficient returns over the long term and helps you plan for your

    financial goals, with the comfort of a Guaranteed Maturity Value. More

    importantly, it ensures that your loved ones are protected, if any unfortunate

    events were to take place.a plan that gives you complete control.

    "Why should you invest in Kotak Flexi Plan?"

    Kotak Flexi Plan is an ideal option if:

    You want a comprehensive long term solution for managing your

    finances.

    You want insurance to be an important part of your portfolio to protect

    your loved ones.

    You are cautious with investments in the equity markets due to the

    fear of loss of capital.

    You think that financial concepts require lot of time to grasp and are

    probably best left to the experts.

    7. Kotak Term Plan

    What is Kotak Term Plan?"

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    Kotak Term Plan is a pure risk product that aims to cover your life at a

    nominal cost. You may want to take this plan to cover your outstanding

    debts like a mortgage, a home loan etc. Since this is a pure risk cover

    product, there is no maturity benefits payable on survival. This is a non-

    participating

    "Who can avail of this plan?"

    HOW OLD DO YOU HAVE TO BE

    TO AVAIL OF THIS PLAN?

    Minimum age - 18 years

    Maximum age - 60 years

    FOR WHAT TERM CAN I AVAILOF THIS PLAN? 10 - 30 years for regular premium5 - 30 years for single premium

    WHAT IS THE MINIMUM

    PREMIUM THAT I NEED TO PAY

    AND AT WHAT INTERVALS CAN

    I PAY THEM?

    Mode Amount

    Quarterly Rs.540

    Half Yearly Rs.1055

    Annually Rs.2000

    Single

    PremiumRs.10000

    WHAT IS THE MAXIMUM AGE

    THAT THE PLAN CAN COVERYOU TILL?

    70 years

    "What are the advantages of this plan?"

    1. It is a low-cost insurance plan.

    2. You can choose between a regular premium payment option or a

    single premium payment option.

    In case you opt for the regular premium payment option, you may pay

    your premiums either annually, or in half yearly or quarterly

    installments.

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    3. Your Kotak Term Plan can be converted into any other plan offered

    by Kotak Life Insurance (except for another Term plan) provided

    there are at least 5 years before cover ceases*.

    4. In case you forget to pay your premium by the due date, you are

    entitled to a grace period of 30 days from the date of unpaid

    premiums.

    5. In case of a financial emergency, you have the option to surrender the

    policy provided you have taken the single premium payment option*.

    "What value-adds can you opt for?"

    You may avail of the following non-participating value-adds for a nominal

    premium at the time of taking your policy, subject to aggregate premium on

    all value-adds (except Critical Illness Benefit) not exceeding 30% of the

    basic Kotak Term Plan premium.

    Accidental Death Benefit

    Permanent Disability Benefit

    Critical Illness Benefit

    PRODUCTS Tata AIG insurance

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    KOTAK MAHINDRA LIFE INSURANCE

    ICICI Prudentials ultimate promise is financial security. A strong brand

    certainly boosts sale, but without customer-friendly, innovative products,

    even the best brand would not last long.

    ICICI Prudentials product range has been developed on the understanding

    that different people have their own sets of needs at various stages of their

    lives. It has thus built a flexible portfolio of products that can be customized

    to cater to varying needs of people at each stage, and thus ensure protection

    in every step of life. The companys philosophy has been to help customers

    understand their financial needs and work closely with them to customize a

    product that would meet. Advisors can offer a complete range of products Savings plans, Child plans, Market-linked plans, Protection plans, and

    Retirement plans and tailor a flexible solution to meet customers changing

    needs at every stage of life. In fact, ICICI Prudential was the first to un-

    bundle product benefits, pioneering the concept of riders and soon after

    introduce comprehensive market-linked and retirement plans.

    ICICI Prudential has launched a handful of products that are analyzed below:

    ICICI Prudential's life insurance products may be loosely categorized under

    three forms: pure life insurance products without an investment angle to

    them; a product that is a mix of a cumulative investment scheme and an

    insurance product; and, finally, standard products such as money-back and

    endowment policies.

    SINGLE PREMIUM BOND: The Single Premium Bond is the name of a

    policy that combines the features of an investment in a cumulative deposit

    scheme with that of an insurance product.

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    Policy-holders are required to pay a one-time premium based on a target sum

    assured. At maturity, the policy-holder gets the sum assured and guaranteed

    additions that work out to a compound return of 4.5 per cent the sum

    assured.

    The insurance part of the package comes in the form of death benefits that

    are paid in the case of the demise of the policy-holder. The size of the death

    benefit is linked to the number of years left for the policy to expire. On

    maturity date, the maturity value is also paid in addition to the death benefits

    that would have been paid earlier.

    LIFE GUARD POLICIES: The Company offers two pure life insuranceproducts that have an umbrella name, Life Guard. One of them involves a

    one-time premium for which there are no maturity benefits. The other

    requires regular premium payments that are returned at the end of the policy.

    Life Guard offers absolutely no investment-related return and is suitable for

    individuals looking for an unadulterated insurance package.

    INSURANCE SOLUTIONS FOR INDIVIDUALS

    Tata AIG Insurance offers a range of innovative, customer-centric products

    that meet the needs of customers at every life stage. Its products can be

    enhanced with up to 5 riders, to create a customized solution for each

    policyholder.

    SAVINGS SOLUTIONS

    Secure Plus is a transparent and feature-packed savings plan that

    offers 3 levels of protection.

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    Cash Plus is a transparent, feature-packed savings plan that offers 3

    levels of protection as well as liquidity options.

    Save n Protectis a traditional endowment savings plan that offers

    life protection along with adequate returns

    CashBak is an anticipated endowment policy ideal for meeting

    milestone expenses like a childs marriage, expenses for a childs

    higher education or purchase of an asset.

    LifeTime and LifeTime IIoffer customers the flexibility and control

    to customize the policy to meet the changing needs at different life

    stages. Each offer 4 fund options Preserver, Protector, Balancer and

    Maximiser.

    LifeLink Superis a single premium Unit Linked Insurance Plan which

    combines life insurance cover with the opportunity to stay invested in

    the stock market.

    Premier Life is a limited premium paying plan that offers customers

    life insurance cover till age of 75.

    InvestShield Life is a Unit Linked plan that provides capital guarantee

    on the invested premiums and declared bonus interest.

    InvestShield Cash is a Unit Linked plan that provides capital

    guarantee on the invested premiums and declares bonus interest along

    with flexible liquidity options.

    PROTECTION SOLUTIONS

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    LifeGuard is a protection plan, which offers life cover at very low

    cost. It is available in 3 options level term assurance with return of

    premium and single premium.

    HomeAssure is a mortgage reducing term assurance plan designedspecifically to help customers cover their home loans in a simple and

    cost-effective manner.

    CHILD PLANS

    SmartKideducation plans provide guaranteed educational benefits to a

    child along with life insurance cover for the parent who purchases the

    policy. The policy is designed to provide money at importantmilestones in the childs life. SmartKid plans are also available in

    unit-linked form both single premium and regular premium.

    RETIREMENT SOLUTIONS

    ForeverLife is a retirement product targeted at individuals in their

    thirties.

    SecurePlus Pension is a flexible pension plan that allows one to select

    between 3 levels of cover.

    Market-linked retirement products

    LifeTime Pension IIis a regular premium market-linked pension plan.

    LifeLink Pension IIis single premium market linked pension plan.

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    InvestShield Pension is a regular premium pension plan with a capital

    guarantee on the investible premium and declared bonuses

    HEALTH SOLUTIONS

    Health Assure and Health Assure Plus: Health Assure is a regular

    premium plan which provides long term cover against 6 critical

    illnesses by providing policy holder with financial assistance,

    irrespective of the actual medical expenses. Health Assure Plus

    offers the added advantage of an equivalent life insurance cover

    Cancer Care: is a regular premium plan that pays cash benefit on

    the diagnosis as well as at different stages in the treatment of

    various cancer conditions

    .

    GROUP INSURANCE SOLUTIONS

    ICICI Prudential also offers Group Insurance Solutions for companies

    seeking to enhance benefits to their employees.

    ICICI PRU GROUP GRATUITY PLAN: ICICI Prus group gratuity

    plan helps employers fund their statutory gratuity obligation in a

    scientific manner. The plan can also be customized to structure schemes

    that can provide benefits beyond the statutory obligations.

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    ICICI PRU GROUP SUPERANNUATION PLAN: ICICI Pru

    offers a flexible defined contribution superannuation scheme to provide a

    retirement kitty for each member of the group. Employees have the

    option of choosing from various annuity options or opting for a partial

    commutation of the annuity at the time of retirement.

    ICICI PRU GROUP TERM PLAN: ICICI Prus flexible group term

    solution helps provide affordable cover to members of a group. The cover

    could be uniform or based on designation/rank or a multiple of salary.

    FLEXIBLE RIDER OPTIONSICICI Pru Life offers flexible riders, which can be added to the basic

    policy at a marginal cost, depending on the specific needs of the

    customer.

    1. Accident and disability benefit: If death occurs as the result of an

    accident during the term of the policy, the beneficiary receives an

    additional amount equal to the rider sum assured under the policy.

    If the death occurs while traveling in an authorized mass transport

    vehicle, the beneficiary will be entitled to twice the sum assured as

    additional benefit.

    2. Accident Benefit: This rider option pays the sum assured under the

    rider on death due to accident.

    3. Critical Illness Benefit: Protects the insured against financial loss

    in the event of 9 specified critical illnesses. Benefits are payable to

    the insured for medical expenses prior to death

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    4. Waiver of Premium: In case of total and permanent disability due

    to an accident, the premiums are waived till maturity. This rider is

    available with Secure Plus and Cash Plus.

    FUND ALLOCATION

    Tata AIG Insurance

    Basically the entire funds collected from customers are distributed in

    different funds in order to earn more and to give the better return to investor.

    There are following type of funds under which ICICI Pru. Invest:--

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    Basically the entire funds collected from customers are distributed in

    different funds in order to earn more and to give the better return to investor.

    There are following type of funds under which Kotak Life Insurance Invest

    there money:--

    FUND

    SOURCE

    MAXIMISER

    FLEXI

    BALANCERFLEXI

    GROWTH

    BALANCER PROTECTO

    R

    PRESERVER

    (MAX. 20%)

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    RIDERS

    RIDERS

    The Riders/ Value-adds are additional benefits that can be added to the basic

    individual plans at a minimal additional cost. All riders have to be taken at

    the time of commencement of the basic plan and the rider term has to be

    equal to the term of the basic plan only. There are following type of riders: -

    FUND

    SOURCE

    EQUITYDYNAMICAGGRESSIVE

    BALANCERDEBTS

    PRESERVER

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    1. TERM BENEFIT / PREFERRED TERM BENEFIT

    In the event of death during the term of this benefit, the beneficiary would

    receive an additional death benefit amount, which is over and above the sum

    assured. The maximum term benefit you can avail of is equal to the basic

    sum assured. Where the Term Benefit cover applied for is more than Rs.10

    lakhs, better rates may apply, subject to meeting eligibility requirements.

    2. ACCIDENTAL DEATH BENEFIT:

    This benefit provides an additional amount (over and above the basic sum

    assured) to the beneficiary in the event of the accidental death of the life

    insured. The maximum cover available under this benefit is equal to the

    basic sum assured (subject to a maximum of Rs.10 lakhs).

    3. PERMANENT DISABILITY BENEFIT:

    This benefit provides financial support in case of your permanent disability

    due to an accident. The amount payable is over and above the basic sum

    assured and would be paid out as an annuity. The maximum Permanent

    Disability Benefit that you can avail of is equal to the basic sum assured

    (subject to a maximum of Rs.10 lakhs).

    4. CRITICAL ILLNESS BENEFIT:

    This benefit can be taken with the basic life insurance plan to providefinancial support in the event of medical emergencies. On the first

    occurrence of critical illness during the term of the policy, you would receive

    a portion of the sum assured to reduce your financial burden in this

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    emergency. The maximum Critical Illness Benefit that you can avail of is

    equal to half the basic sum assured subject to maximum of Rs. 20 lakhs.

    The list of critical illnesses is:

    1. Heart attack

    2. Cancer

    3. Stroke

    4. Coronary artery by-pass graft surgery (CABG)

    5. Kidney failure

    6. Major organ transplants

    7. Paralysis8. Loss of limbs

    9. Aorta surgery

    10.Major burns

    11.Heart valve surgery

    12.Blindness

    5. LIFE GUARDIAN BENEFIT:

    This benefit can be availed of, only in a case where the life insured and the

    proposer are two different individuals. In case of the unfortunate death of the

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    proposer, this benefit keeps the policy alive by waiving all future premiums

    on the policy.

    6. ACCIDENTAL DISABILITY GUARDIAN BENEFIT:

    This benefit can be availed of, only in a case where the life insured and the

    proposer are two different individuals. In case the proposer is permanently

    disabled as a result of an accident, this benefit keeps the policy alive by

    waiving all future premiums on the policy

    MAJOR COMPETITORS

    Earlier only LIC is present in market. And there is monopoly situation which

    is dangerous to insurance fields. But as soon as globalization started the new

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    private companies like- kotak, ICICI Pru., HDFC life insurance etc

    companies enter in there market and competition increase in the market. The

    major competitors in insurance sector are as follows.

    Life insurance companies:-

    S.NoNAME OF THE

    COMPANYLogo

    1. ALLIANZ BAJAJ LIFE

    INSURANCE CO. LTD .

    2. BIRLA SUN LIFE

    INSURANCE CO. LTD

    3. HDFC STANDARD LIFE

    INSURANCE CO. LTD

    4. TATA AIG INSURANCE

    CO. LTD

    5. ING VYSYA LIFE

    INSURANCE COMPANY

    PVT. LTD.

    6. LIFE INSURANCE

    CORPORATION OF INDIA

    http://www.allianzbajaj.co.in/http://www.allianzbajaj.co.in/http://www.birlasunlife.com/http://www.birlasunlife.com/http://www.hdfcinsurance.com/http://www.hdfcinsurance.com/http://www.iciciprulife.com/http://www.iciciprulife.com/http://www.iciciprulife.com/http://www.ingvysyalife.com/http://www.ingvysyalife.com/http://www.ingvysyalife.com/http://www.licindia.com/http://www.licindia.com/http://www.licindia.com/http://www.ingvysyalife.com/http://www.iciciprulife.com/http://www.hdfcinsurance.com/http://www.birlasunlife.com/http://www.allianzbajaj.co.in/http://www.allianzbajaj.co.in/http://www.allianzbajaj.co.in/http://www.birlasunlife.com/http://www.birlasunlife.com/http://www.hdfcinsurance.com/http://www.hdfcinsurance.com/http://www.iciciprulife.com/http://www.iciciprulife.com/http://www.ingvysyalife.com/http://www.ingvysyalife.com/http://www.ingvysyalife.com/http://www.licindia.com/http://www.licindia.com/
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    7. MAX NEW YORKLIFE

    INSURANCE C0. LTD.

    8. METLIFE INDIA

    INSURANCE COMPANY

    PVT. LTD.

    9. OM KOTAK MAHINDRA

    LIFE INSURANCE CO.

    LTD.

    10. SBI LIFE INSURANCE CO.

    LTD

    11. TATA AIG LIFE

    INSURANCE COMPANY

    LIMITED

    12 AMP SANMAR

    ASSURANCE COMPANY

    LTD.

    13 AVIVA LIFE INSURANCE

    CO. INDIA PVT. LTD.

    Non-life insurance companies:-

    http://www.maxnewyorklife.com/http://www.maxnewyorklife.com/http://www.maxnewyorklife.com/http://www.metlife.com/http://www.metlife.com/http://www.metlife.com/http://www.omkotakmahindra.com/http://www.omkotakmahindra.com/http://www.omkotakmahindra.com/http://www.sbilife.co.in/http://www.sbilife.co.in/http://www.tata-aig.com/http://www.tata-aig.com/http://www.tata-aig.com/http://www.ampsanmar.com/http://www.ampsanmar.com/http://www.ampsanmar.com/http://www.avivaindia.com/http://www.avivaindia.com/http://www.avivaindia.com/http://www.ampsanmar.com/http://www.tata-aig.com/http://www.sbilife.co.in/http://www.omkotakmahindra.com/http://www.metlife.com/http://www.maxnewyorklife.com/http://www.maxnewyorklife.com/http://www.maxnewyorklife.com/http://www.maxnewyorklife.com/http://www.metlife.com/http://www.metlife.com/http://www.metlife.com/http://www.omkotakmahindra.com/http://www.omkotakmahindra.com/http://www.omkotakmahindra.com/http://www.sbilife.co.in/http://www.sbilife.co.in/http://www.tata-aig.com/http://www.tata-aig.com/http://www.tata-aig.com/http://www.ampsanmar.com/http://www.ampsanmar.com/http://www.ampsanmar.com/http://www.avivaindia.com/http://www.avivaindia.com/
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    S.No. NAME OF THE COMPANY Logo

    1.

    BAJAJ ALLIANZ GENERAL

    INSURANCE CO. LTD.

    2.

    ICICI LOMBARD GENERAL

    INSURANCE CO. LTD.

    3.

    IFFCO TOKIO GENERAL

    INSURANCE CO. LTD.

    4.

    NATIONAL INSURANCE

    CO.LTD.

    5.

    NEW INDIA ASSURANCE CO.

    LTD.

    6.

    ORIENTAL INSURANCE CO.

    LTD.

    7.

    RELIANCE GENERAL

    INSURANCE CO.LTD.

    8.

    ROYAL SUNDARAM

    ALLIANCE INSURANCE CO.

    LTD

    http://www.bajajallianz.co.in/http://www.bajajallianz.co.in/http://www.icicilombard.com/http://www.icicilombard.com/http://www.itgi.co.in/itgi.htmlhttp://www.itgi.co.in/itgi.htmlhttp://www.nationalinsuranceindia.net/nic/Home.htmhttp://www.nationalinsuranceindia.net/nic/Home.htmhttp://www.niacl.com/http://www.niacl.com/http://orientalinsurance.nic.in/http://orientalinsurance.nic.in/http://www.ril.com/eportal/VirtualPageView.jsp?page_id=337http://www.ril.com/eportal/VirtualPageView.jsp?page_id=337http://www.royalsunalliance.com/http://www.royalsunalliance.com/http://www.royalsunalliance.com/http://www.royalsunalliance.com/http://www.ril.com/eportal/VirtualPageView.jsp?page_id=337http://orientalinsurance.nic.in/http://www.niacl.com/http://www.nationalinsuranceindia.net/nic/Home.htmhttp://www.itgi.co.in/itgi.htmlhttp://www.icicilombard.com/http://www.allianzbajaj.co.in/http://www.bajajallianz.co.in/http://www.bajajallianz.co.in/http://www.icicilombard.com/http://www.icicilombard.com/http://www.itgi.co.in/itgi.htmlhttp://www.itgi.co.in/itgi.htmlhttp://www.nationalinsuranceindia.net/nic/Home.htmhttp://www.nationalinsuranceindia.net/nic/Home.htmhttp://www.niacl.com/http://www.niacl.com/http://orientalinsurance.nic.in/http://orientalinsurance.nic.in/http://www.ril.com/eportal/VirtualPageView.jsp?page_id=337http://www.ril.com/eportal/VirtualPageView.jsp?page_id=337http://www.royalsunalliance.com/http://www.royalsunalliance.com/http://www.royalsunalliance.com/
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    9.

    TATA AIG GENERAL

    INSURANCE CO. LTD.

    10.

    UNITED INDIA INSURANCECO. LTD.

    11.

    Cholamandalam General

    Insurance Co. Ltd.

    12.

    HDFC-Chubb General Insurance

    COMPETITIVE ANALYSIS

    LIFE INSURANCE CORPORATION OF INDIA (LIC)

    LIC has an excellent money back policy which provides for periodic

    payments of partial survival benefits as long as the policy holder is alive.

    20% of the sum assured is payable after 5, 10, 15 and 20 years and the

    balance 40% is payable at the 20th year along with accrued bonus.

    (www.lic.com)

    For a 25 years term , 15% of the sum assured becomes payable after 5,10,15and 20 years and the balance 40% plus the accrued bonus becomes payable

    at the 25th year. An important feature of these types of policies is that in the

    event of the death of the policy holder at any time within the policy term the

    death claim comprises of full sum assured without deducting any of the

    http://www.tata-aig.com/http://www.tata-aig.com/http://www.engineerstudies.com/Insurance/http/www.cholainsurance.comhttp://www.engineerstudies.com/Insurance/http/www.cholainsurance.comhttp://www.hdfcinsurance.com/insuranceproducts/HDFC_Chubb_Start.htmhttp://www.hdfcinsurance.com/insuranceproducts/HDFC_Chubb_Start.htmhttp://www.engineerstudies.com/Insurance/http/www.cholainsurance.comhttp://www.tata-aig.com/http://www.tata-aig.com/http://www.tata-aig.com/http://www.engineerstudies.com/Insurance/http/www.cholainsurance.comhttp://www.engineerstudies.com/Insurance/http/www.cholainsurance.comhttp://www.hdfcinsurance.com/insuranceproducts/HDFC_Chubb_Start.htm
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    survival benefit amounts which have already been paid. The bonus is also

    calculated on the full sum assured.

    LIC offers 66 different plans; plans are formulated for specific occasions

    whole life plans, term assurance plans, money back plan for women, child

    plans, plans for the handicapped individuals, endowment assurance plans,

    plans for high worth individuals, pension plans, unit linked plans, special

    plans, social security schemes diversified portfolio of products. KOTAK

    could diversify its product portfolio. It could add more plans for high worth

    individuals and women.

    ICICI PRUDENTIAL

    ICICI Prudential is a stiff competitor for KOTAK. The company is a merger

    between ICICI Bank which is the biggest private bank in India and

    Prudential Plc which is a global life insurance company.

    The company has an investment plan which is market related Invest Shield

    Life. In this plan even if the market falls, the premium will be returned to

    investors. It is a guaranteed plan which ensures the company carefully

    invests your money. The stock market performance of ICICI Prudential is

    much better than KOTAK. The returns on the growth fund were 46.28%

    compared to the 39.59% offered by KOTAK. Customers are attracted by

    higher returns and this is a plus point for Prudential.

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    However the charges are very high in the plans offered by ICICI Prudential.

    It is 35% during the first year, 15% in the next year and 3% from the third

    year onwards. Also a higher minimum premium of Rs. 8000 is charged.

    Hence the policies are not accessible to the lower strata of the society.

    TATA AIG

    Tata Aig is a joint venture between the Tata group and American

    International Group Inc. In one of the plans the company offers hospital cash

    benefit wherein it will pay Rs. 2500 per day in case of hospitalization and

    Rs.12.5 lakhs in case the person suffers from any critical illness. Annual

    premium is much less (about Rs. 6712) to avail such a good benefit. Charges

    are relatively low compared to KOTAK for some policies.

    The company offers high coverage plans at low cost. There is a plan even for

    a policy term of 1 year. Your family can continue to enjoy their current

    lifestyle even in the case of something happening to you. These plans are

    very flexible and KOTAK could adopt this idea of insuring individuals for

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    short periods of time. For example; there is a family of four. The only

    earning member is the father.

    He has just taken a loan from a bank of 20 lakhs to purchase a new home. He

    is able to repay the loan with his current salary in 15 years. The problem

    arises if something were to happen to him within these fifteen years. Not

    only will the family face the emotional and financial loss of their father but

    they will also have to repay the home loan or risk being homeless.

    GROWING OPPORTUNITY

    ICICI Pru. Life Insurance

    U

    M

    U

    M

    A

    M

    SA

    M

    S

    M

    PARTNE

    R

    MANAGIN

    G

    PARTNER3 months

    Stability

    period

    Goal sheet

    9 months9 months

    9 months 9 months

    9 months

    Area

    manage

    r

    Branch

    manage

    r

    9 months

    9 months

    Regionalmanager

    9 months

    Zonal

    salesmanager

    SOURCING

    NON

    -SOURCING

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    NOTE

    After Unit Manager it is necessary to complete Goal Sheet. It goal sheet

    target is not achieved then next promotion cant be gained. There are

    following contents in goal sheet: -

    o Waited received premium(WRP)

    o No. of cases.

    o Active advisers.

    o FOS (feet on straight)

    ON THE JOB TRAINING

    Field Visits:

    The company is divided into 3 categories from where it generates business

    and functions i.e. Alternate Channels, Tied Channel, Group Business. I

    visited the Tied Channel Partners like DBS Chholamandalam along with the

    Asst. Managers of the company, had meetings with the tied channel partners

    like Mr. Mohan Krishnamurthy & Mr. V S Somsundaram - DBS

    Chholamandalam. Apart, also met some Alternate Channel Partners who

    visited the office and learnt about their functioning process, marketing

    strategy and managing customer relationships.

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    Interaction & Calling:

    Had meetings with clients like senior manager of an IT company. Also

    called up customers to check for their requirements which is based on the

    savings primarily, took appointments with them in order to meet them anddiscuss the type of plan he is looking for, whether completely insurance plan

    which is a traditional plan or other plans which involves composition of

    central govt. issued or assured securities, call money, short term bank

    deposits, cash, other debt securities and equities. Finally, succeeded in

    satisfying the customers needs and getting good clients for the company as

    well, who are the key contributors the business.

    SWOT ANALYSIS OF KOTAK LIFE INSURANCE

    Strengths

    Rich experience of the management.

    Stabilized and loyal clients.

    Skilled and tactful staff.

    Weaknesses

    Insufficient office equipments.

    Not all employees have his/her cabin.

    Work place (back office) is quite congested.

    Opportunities

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    Stability through increased brand awareness, market penetration and

    service offerings across all categories of financial services.

    Increase in customers wallet share.

    Leveraging the latest technology for providing quality and clientcentric services.

    Growth in economy would lead to higher demand for credit.

    Threats

    Increasing interest rate scenario.

    Execution risk.

    Competition from local and multinational players.

    Rising inflation could reduce savings and investments

    Rising crude oil prices

    TABLE-1

    ANNUAL INCOME

    INCOME NO.OF

    RESPONDENTS

    PERCENTAGE

    UP TO 1 LAKH 20 20%

    1LAKH TO 3

    LAKH

    55 55%

    3 LAKH TO 5

    LAKH

    15 15%

    5 LAKH &ABOVE

    10 10%

    TOTAL 100 100%

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    0

    10

    20

    30

    40

    50

    60

    UP TO 1

    LAKH

    1LAKH

    TO 3

    LAKH

    3 LAKH

    TO 5

    LAKH

    5 LAKH

    &

    ABOVE

    RS.

    resp

    onden

    NO.OF

    RESPONDENTS

    PERCENTAGE

    Interpretation -

    From the survey it was found that 20% of the respondents have an average

    annual income up to 1 lakh,, 55% have annual income of 1 lakh to 3

    lakh,,15% of the respondents have an average annual income from 3 lakh to

    5 lakh and 10% of the respondents have an average annual income above 5

    lakh.

    TABLE-2

    ` FAMILY SIZE

    NO. OF

    MEMBERS

    NO. OF

    RESPONDENTS

    PERCENTAGE

    BELOW 3

    MEMBERS

    55 55%

    3-5 MEMBERS 30 30%ABOVE 5

    MEMBERS

    15 15%

    TOTAL 100 100%

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    BELOW 3 MEMBERS

    3-5 MEMBERS

    ABOVE 5 MEMBERS

    Interpretation -

    From the survey it was found that 55% of the respondents are below 3

    members, 30% of the respondents are between 3 to 5 members and 15%

    of the respondents are above 5 members.

    TABLE-3

    ACCORDING TO YOU LIFE INSURANCE IS

    PARTICULAR NO OFRESPONDENTS

    PERCENTAGE

    TAX SAVING

    PLAN

    20 20%

    RISK COVERAGE 25 25%

    FINANCIAL

    SECURITY

    15 15%

    ALL THE ABOVE 40 40%

    TOTAL 100 100%

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    0

    5

    10

    15

    20

    25

    30

    35

    40

    45

    TAX SAVING

    PLAN

    RISK

    COVERAGE

    FINANCIAL

    SECURITY

    ALL THE

    ABOVE

    RESONDENTS

    Series1

    Interpretation --

    From the survey it was found that amongst 100 respondents

    25% of the respondents say risk coverage. 20% of the respondents say

    tax savings. 15% of the respondents say financial security. and 40% of

    the respondents say all of the above.

    TABLE-4

    HAVE YOU TAKEN THE PRODUCT OF KOTAK LIFE

    INSURANCE ?

    PARTICULAR NO OFRESPONDENTS PERCENTAGE

    YES 65 65%

    NO 35 35%

    TOTAL 100 100%

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    0

    10

    20

    30

    40

    50

    60

    70

    YES NO

    RESPONSE

    NOO

    FRESPON

    DENTS

    Interpretation -

    From the survey it was found that 65% of the respondents say that they

    have taken the Kotak Life Policy and 35% of the respondents say that

    they have not taken the Kotak Product.

    TABLE-5

    WHICH PLAN DO YOU PREFER IN THE KOTAK LIFE

    INSURANCE ?

    PARTICULAR NO. OF

    RESPONDENTS

    PERCENTAGE

    KSIP PLAN 55 55%

    MONEY BACKPLAN

    12 12%

    CHILDREN

    PLAN

    25 25%

    PENSION PLAN 8 8%

    TOTAL 100 100%

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    0

    10

    20

    30

    40

    50

    60

    KSIP PLAN MONEY

    BACK PLAN

    CHILDREN

    PLAN

    PENSION

    PLAN

    PLANS

    RESPONDENTS

    Interpretation -

    From the survey it was found that 55% of the respondents say KSIP

    Plan, 12% of the respondents say Money Back Plan, 25% of the

    respondents say Children Plan and rest of the respondents says Pension

    Plan.

    TABLE-6

    IN WHICH OF THE PRIVATE COMPANY DO YOU WANT TO

    INVEST YOUR MONEY?

    NAME OF

    COMPANY

    NO OF

    RESPONDENTS

    PERCENTAGE

    ICICI PRUDENTIAL 25 25%

    KOTAK LIFE

    INSURANCE

    40 40%

    TATA AIG 7 7%

    BAJAJ ALLIANZ 18 18%

    OTHER 10 10%

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    TOTAL 100 100%

    ICICI PRUDENTIAL

    KOTAK LIFE

    INSURANCE

    TATA AIG

    BAJAJ ALLIANZ

    OTHER

    Interpretation -

    From the survey it was found that 25% of the respondents say ICICI

    Pru., 40% of the respondents say Kotak Life Insurance., 18% of the

    respondents say Bajaj Allianz.and rest of the respondents says Other

    Insurance Companies.

    TABLE-7

    WHICH OF THE COMPANY PROVIDE BEST OF THE

    SERVICES TO CUSTOMERS ?

    NAME OF

    COMPANY

    NO OF

    RESPONDENTS

    PERCENTAGE

    ICICI

    PRUDENTIAL

    23 25%

    KOTAK LIFE

    INSURANCE

    37 40%

    TATA AIG 8 15%

    BAJAJ ALLIANZ 20 20%

    TOTAL 100 100%

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    0

    5

    10

    15

    20

    25

    30

    35

    40

    ICICI

    PRUDENTIAL

    KOTAK LIFE

    INSURANCE

    TA TA A IG B A JA J A LL IA NZ OTHERS

    RESPONDENT

    S

    Interpretation -

    From the survey it was found that 25% of the respondents say ICICI

    Pru Provide the best service, 40% of the respondents say Kotak Life

    Insurance provide the best services to them, 20% of the respondents say

    Bajaj Allianz provide best service and rest of the respondents says

    Other Insurance Companies provide better services.

    FINDINGS

    On an analysis and evaluation of the data collected from the

    respondents the following findings were found.

    a) Kotak Life Insurance provides the best services to its

    customer.

    b) Most of the people still want to invest there money in ICICI

    and Bajaj Allianz.

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    c) Kotak Life Insurance Product Provide all benefit to there

    customer like tax saving, investment opportunity, pension

    plans etc.

    d) KSIP Plan is largest selling product of Kotak Life and can bitany company.

    e) Insurance provides is tax saving products under sec 80c and

    under sec 80 (80)c.

    f) Insurance is the boom sector.

    g) It provide GMV(Guaranty Maturity Value) in case of loss in

    share market

    h) It provides the better return to customer.

    RECOMMENDATIONS

    Since Kotak Life Insurance co. ltd is the largest in terms of FDI

    invested, in terms of work force, in terms of market share, in terms of

    no. of customers. All these positive stands of the company place at the

    number one position. On second aspect whatever amount of money

    Kotak life insurance save, can be used to increase the no. of policies,

    which will helpful to increase the market share of the company. Since

    the customers think about the companies in the industry, when they

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    invest money in the life insurance industry. So its necessary to increase

    the market share of the company. There are some recommendations.

    OPEN SOME MORE BRANCHES IN SEMI URBAN AND

    RURAL AREA

    Kotak Llife Insurance has almost its branches in urban area or

    metros. So in order to increase the no. of customer, Kotak Life

    Insurance should increase the approach towards potential

    customers. For that it has to increase the branches in the semi

    urban cities like C, D grade cities. And the rural marketing is the

    best option for Kotak to increase its base in the market

    IMPROVE CUSTOMER SERVICES

    In order to take the advantage of being industry leader in private

    sector, Kotak Life Insurance has to improve its customer services.

    According to my experience in the company, a good number of

    customers forget to pay their premium at time so it causes a big

    loss to the company.

    BRING SOME UNIT LINKED LIFE INSURANCE PLANS

    IN THE MARKET

    Being a market leader doesnt ensure the leadership in the future.

    Since after increment in FDI from 26% to 49% all player will

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    have the opportunity to capture the market share. So in order to

    maintain its position Kotak Life Insurance should

    TRAINED THE FINANCIAL ADVISORS MORE

    EFFICIENTLY

    In the changed scenario, more efficient training will be needed, so

    Kotak Life INsurance should provide good and efficient training

    to their financial advisors. Because they are the one who interact

    directly with the customers. So good training will give them the

    right way to deal with the potential customers.

    CONCLUSION

    Kotak life insurance is one of the worlds largest life insurance companies. It

    has businesses spread out across the globe. It currently ranks number 7

    amongst the insurers in India (Source: annual premium provided by the

    company)

    The company faces a large amount of competition. To sustain itself it must

    promote its products through advertising and improve its selling techniques.Consumers must be aware of the new plans available at Kotak. The medium

    of advertising used could be television since most of its competitors use this

    tool to promote their products. The company must be promoted as an Indian

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    company since consumers seem to have more trust in investing in Indian

    firms.

    The unit linked concept must be specifically promoted. The general

    perception of life insurance has to change in India before progress is made in

    this field. People should not be afraid to invest money in insurance and must

    use it as an effective tool for tax planning and long term savings.

    Kotak could tap the rural markets with cheaper products and smaller policy

    terms. There are individuals who are willing to pay small amounts as

    premium but the plans do not accept premiums below a certain amount. It

    was usually found that a large number of males were insured compared to

    females. Individuals below the age of 30 (mostly male) were interested in

    investment plans. This was a general conclusion drawn during prospecting

    clients.

    ANNEXURE

    NAME - ..

    DATE - ..

    Q: 1 WHAT IS YOUR ANNUAL INCOME?

    A UP TO 1 LAKH 1 LAKH TO 3 LAKH

    3 LAKH TO 5 LAKH 5 LAKH & MORE

    Q: 2 FAMILY SIZES

    A BELOW 5 MEMBERS 5-10 MEMBERS

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    ABOVE 10 MEMBERS

    Q: 3 ACCORDING TO YOU LIFE INSURANCE IS

    A: TAX SAVING PLAN RISK COVERAGEFINANCIAL SECURITY ALL THE ABOVE

    Q: 4 HAVE YOU TAKEN THE PRODUCT OF KOTAK LIFE

    INSURANCE?

    A: YES NO

    Q: 5 WHICH PLAN DO YOU PREFER IN THE KOTAK LIFE

    INSURANCE?

    A: INVEST PLAN WHOLE LIFE PLAN

    CHILDREN PLAN PENSION PLAN

    Q: 6 IN WHICH OF THE PRIVATE COMPANY DO YOU WANT

    TO INVEST YOUR MONEY?

    A: ICICI PRUDENTIAL KOTAK LIFE INSURANCE

    TATA AIG BAJAJ ALLIANG

    OTHERS

    Q: 7 WHICH OF THE COMPANY PROVIDE BEST OF THE

    SERVICES TO CUSTOMERS ?

    A: ICICI PRUDENTIAL KOTAK LIFE INSURANCE

    TATA AIG BAJAJ ALLIANG

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    OTHERS

    BIBLIOGRAPHY

    BOOKS AND JOURNALS

    -MARKETING MANAGEMENT PHILIP KOTLER ,Tata

    McGrawHill Publication ,12th EDITION

    MARKETING RESEARCH WESTFALL BOYD, Stiffler

    Publication,12th EDITION

    SALES MANAGEMENT THOMSON ,J.K. Publication, 6th

    EDITION.

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    WEB SITE

    www.icicipru.com

    www.kotaklifeinsurance.com

    www.google.com

    www.yahoo.com

    http://www.icicipru.com/http://www.google.com/http://www.yahoo.com/http://www.icicipru.com/http://www.google.com/http://www.yahoo.com/

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