Fiona Hughes, Pfizer, Little Island

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Training System Lead 100%

Fiona Hughes

GMP/Quality Systems

Fiona Hughes

Right First TimeGerard

O’Riordan

Enabling Applications

Yvonne Cohen

Lab SystemsFrank Kenny

AutomationWille Power

Learning and Development Eoin Galvin

Dep

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ent

Tra

inin

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acili

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Production –100%Declan O’Riordan

QC & QC Tech Support - Catherine Sisk

QA Pauline O’Leary

Technical Services PASG – Deirdre Furney

ProductionDeclan O’Riordan

Training Coordinators

QAPauline O’Leary

Supply Chain Warehouse

Shane Cullinan

Technical ServicesDeirdre Furney

TrainersSMEs

Buddies

Maintenance %Noreen Quinn

Plateau System Super User

Declan O’RiordanFiona Hughes

Maintenance/Utilities Noreen Quinn

Supply Chain/Warehouse Shane Cullinan

EHS Jacqui Walsh

Finance – Patricia O’Donoghue

Learning CouncilSeamus Fives, Liam Brennan, Deirdre

O’Brien, Gerard O’Riordan, Rachael Buckley, Fiona Hughes, Eoin Galvin, Declan

O’Riordan, Shane Cullinan.

Interaction

Engineering %Rosario Cronin

QCCatherine Sisk

EHSJacqui Walsh

HR/FinancePatricia

O’Donoghue

EHSJacqui Walsh

Engineering (Projects) HR Noreen/Rosario

Learning CouncilSeamus Fives, Liam Brennan, Deirdre O’Brien,

Gerard O’Riordan, Rachel Buckley, Fiona Hughes, Eoin Galvin, Declan O’Riordan, Shane

Cullinan.

Paper training records – filed by SOP name

Transcribed data to a database - errors

No standard course names numbers – duplicates, poor traceability

Training was done as SOPs were updated every 3 years

No formal definition of SOP Read and Understand, Course Instructor Led or On the Job Training OJT

Cross checked old vs new system 3 years of data was uploaded

manually Introduced an electronic Learning

Management System – Plateau Put together Job Function Curriculum

JFC for all colleagues Verified data was correct - corrected Training % complete was 37% -

planned to close

Training % complete measured every month on Quality Metrics board

Ran reports for % complete by Dept Person Item Analysed largest gaps Planned to close

SOP Read & understand – online link to Documentation system + paper training record

Course Instructor Led - Scheduled 2 weeks of training – lunchtime sessions + paper training record

Assessments in place for some course e.g. GMP Refresher training

Overarching document defines that training system is made up of:

Induction Job descriptions Job Function Curriculum Methods of training delivered Importance of Training

Buddy system – point of contact Booklet for new starter Overview of systems and access Map of site Safety Policy Sports and social aspects Aimed as reference book

Defines types of training and when to use SOP Read and Understand Course Instructor Led On The Job Training – OJT

◦ Observe◦ Assist◦ Be Observed

Core JFC Job Specific JFC Template for JFC & format Quality, safety, technical considerations Revision Control Review to reassess content

All SOPs will have assessment questions Assessment in body of SOP & electronic –

gets approved by Dept, QA and EHS Minimum of 3 questions per SOP Multiple choice to align with electronic

system One set of questions for SOP & Course Assessment can be done electronically or

on paper

Clear, grammatically correct questions No trick questions Mix up the position of the correct answer Ensure all answers are the same length

approximately (same no. of words) Avoid “All of the Above” & “None of the

above” answers

For SOP Read and Understand Trainee can Log on to LMS Open up SOP – online link Read SOP Take assessment online Sign training record electronically

Pass rate is 100% Assessments in SOP and electronic for LMS 2 attempts at assessment If trainee fails, trainee must go to

SME/Instructor for instruction

Trainer delivers training course Trainee may use case studies, group exercise Use assessment in SOP after training

complete All trainees are given opportunity to review

Q&A and correct any wrong answers Instructor signs off Trainees sign electronic training record –

online, gaps closed immediately, no transcription errors, no paper gets lost

Observe x times Assist x times Be Observed x times Instructor & trainee sign off when the

trainee is competent and has demonstrated

1)Increase in % Training Complete: 37% complete in Apr’08 96% Mar’10

2) Self Management of training: 410 SOP Read & Understand items are set up

online on LMS (~500 SOPs) 6,649 SOP gaps closed by colleagues online 9,913 Course gaps closed in 2009

Very successful 18 months!

Launching in 2010 Auto-attendance on LMS

Allows us to close gaps immediately – log on to LMS to create electronic training record

Update LMS through our SOP System Reduce need for paper forms – all new and revised

SOPs will be updated on LMS automatically

Scheduled offerings on LMS Plan training, use as a calendar and review at end

of year

Assessments in place for all SOPs Questions must be to high standard Must test knowledge Must keep questions up to date in future

JFC Review for all JFCs - 200 Need to review JFCs for content May create new JFCs / smaller JFCs / phased basis

Scheduled offerings on LMS Plan training, use as a calendar and review at end

of year Optimise use of LMS