training-g01.tcsion.com · Web viewRCPI had a vision that doctors across the world can connect...

TCS iON Techno-Commercial Proposal

FOR

TCS iON Digital Learning Experience Management

<<CUSTOMER NAME>>

Submitted On: <<Date>>

Proposal for <<Customer Name>> TCS Confidential

1. Executive Summary........................................................................................31.1. Digital Learning for Customer..................................................................31.2. Proposed Solution for <Customer>.........................................................31.3. About TCS................................................................................................41.4. About TCS iON.........................................................................................4

2. TCS iON Digital Learning Platform...................................................................52.1. Learning Re-Imagination via TCS iON Digital Learning............................52.2. Learning and Online Assessments...........................................................62.3. Communication and Collaboration...........................................................72.4. Personalized Feedback.............................................................................72.5. Digital Learning Tools..............................................................................72.6. Benefits to Stakeholders(Use as per Prospect(Corporate/Institution)).....82.7. Out of Scope............................................................................................9

3. Software as a Service (SaaS)model.................................................................93.1. Dedicated instance for <Customer> (If details available).......................93.2. Scope and Coverage................................................................................93.3. Hosting model........................................................................................10

4. Training and Support.....................................................................................114.1. Training Activities..................................................................................114.2. Helpdesk Services..................................................................................11

5. Delivery Methodology....................................................................................125.1. Implementation Approach......................................................................125.2. Roles and Responsibilities......................................................................135.3. Engagement Governance.......................................................................135.4. Phase wise Implementation details-Timelines........................................155.5. Key Solution terms and conditions.........................................................15

6. Commercials..................................................................................................157. TCS iON Value Proposition.............................................................................168. Case Studies..................................................................................................199. Complete Solution Scope..............................................................................2010. Annexure...................................................................................................21

10.1. Community Management Features........................................................2110.2. TCS iON Digital Learning Platform Features...........................................22

2 Copyright @ 2019 Tata Consultancy Services Limited


1. Executive Summary1.1. Digital Learning for Customer

<About the Customer>

<About the Customer>

<About the Customer training situation >

<About the Customer training situation >

To accelerate, enable better utilization of learning resources the <Customer> has expressed a need for a digital integrated platform. The expectations from the platform include:

<the below points Needs to be adapted as per customer’s objective/pain points>

Standardize course delivery Digitize the course for online delivery anytime-anywhere Enable greater collaboration across <Customer> stakeholders Portals/Communities for sharing knowledge / information and requesting

clarifications Improved real-time notifications of various events and training Reporting and compliance

1.2. Proposed Solution for <Customer>

To meet the objectives of <Customer> mentioned above, TCS proposes the TCS iON Digital Learning platform.

< HOW TCS will address the customer requirements- plan in brief 4 lines>

The trainers and the learners can communicate using the collaborative features and hence can share their knowledge and clear their doubts quickly.

The TCS iON Digital Learning platform is offered as managed services model. This model ensures the success of the program.

The solution and related offerings include <Based on the engagement scope>

Ready to use Platform Setup and configuration services Training & Support Helpdesk services Platform upgrades

TCS iON Key Differentiators are as follows -

Ready-to-Deploy unique 51 patent filed solutions to reduce implementation time and increase project success

Extensive experience in delivering education solutions to 600+ Customers



Customer centric Post-Implementation Maintenance and Support services More than 100 million users have used the platform for taking digital assessments IT-as-a-service offering on cloud with proven concurrency support of the platform

for more than 1.9 million plus active users on the platform One Integrated Solution to address End-to-End needs of Organizations with

18,000+ unique solution capabilities Team with Domain knowledgeable team with experience in managed services

delivery Perpetual Beta Model that ensures that Organizations have access to latest

technology Dual Data Centers with Enterprise class availability & security working in Active-

Active Mode in two different seismic zones Unique Build-as-you-Grow; Pay-as-you-Use Model

TCS considers this engagement highly strategic and will invest management attention at the right levels and bring in needed governance to ensure that the implementation goes smooth and program objectives are met.

We look forward to helping <Customer>, in achieving an enhanced learning experience.

1.3. About TCS

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. It is a subsidiary of the Tata Group and operates in 46 countries. TCS is one of the largest Indian companies by market capitalization ($100 billion). TCS is now placed among the ‘Big 4’ most valuable IT services brands worldwide.

TCS is in business for last 50 years with consolidated revenues of USD 19.09 Billion in fiscal year 2017-2018 together with a consistent 25.14% CAGR since 1998. Currently for Q4-18, revenue is USD 4.97 Billion with employee strength 394,998 representing 134 nationalities. TCS has 289 offices across 45+ countries and 147 delivery centres in 21 countries.

1.4. About TCS iON

TCS iON is a strategic business unit of Tata Consultancy Services focused on enabling government organizations/departments and organizations from multiple industry sectors to be efficient in their recruitment/admissions process, learning and skilling and overall business operations with the use of “Phygital” platforms. These are platforms that overlay digital technologies over physical assets.

We deliver this with a unique IT-as-a-Service model that provides easy-to-use, secured, integrated, and hosted solutions in a build-as-you-grow and pay-as-you-use business model. We serve our clients with the help of best practices gained through TCS’ global


Proposal for <<Customer Name>> TCS Confidentialexperience, deep domestic market exposure along with industry leading technology expertise.

TCS iON has launched “TCS iON Digital Learning platform” that work in an integrated manner to address all the requirements of universities. The proposed automation solution is being delivered in a “cloud computing” model that optimizes the cost of software, services and infrastructure and makes it available at a very affordable price.

TCS iON Digital Learning platform has been implemented successfully for many Institutes and Professional Bodies across India and abroad.

S.no Client Name Value delivered1. Royal College of

Physician Ireland Currently it has 30000 doctors across the globe

sharing best practices Engaging ‘community learning’ environment

with teacher-learner interactions. Hassle free conduct of exams across

geographies. Result processing time reduced to 1 week.

2. The Institute of Company Secretaries of India

Platform for 25,000 students and members to collaborate and discuss challenges/ queries.

Enhanced means of tracking students’ progress by LMS.

Digitized and informative course content3. TCS Lnd Leveraged to meet the learning needs of entire

Tata Consultancy Services which has 394,998 employees.

Employees worldwide can now enroll and consume courses 24*7 in a user-friendly format.

Advanced analytics have aided the L&D team to improve talent development.

2. TCS iON Digital Learning Platform

2.1. Learning Re-Imagination via TCS iON Digital Learning

iON Digital Learning (iDL) is a collaborative learning platform, the platform architecture supports a collaborative pedagogical model to enrich participatory learning by offering course delivery, assessment and other learning opportunities in a community delivery mode.


Proposal for <<Customer Name>> TCS ConfidentialDigital Learning facilitates learner training, assessment, learning analysis and community based collaborative learning. The platform also facilitates a ‘Phygital’ mode of learning which combines classroom based and online social learning through one platform.

The platform can go live by loading digital content and existing SCORM compliant learning content as well as ppt, pdf, word, eBooks, videos, html files etc. and is scalable to add new content. Going forward additional engaging content such as animations, simulations and interactive media can be incorporated. To further increase interactivity, the platform provides live conferencing and webinar features for learners and faculties to engage.

The authorization based access to learning communities protects IP of the learning content and also offers learners a secure environment for learning as well as peer interactions for resolution of doubts/ sharing of knowledge etc.

Organizations leverage this capability to enable stakeholders (internal & external) to interact and improve learning outcomes and increase industry relevance. The interactions between participants enriches the standards of content and allows for continuous learning.

The key elements of the TCS iON Digital Learning include:-

Learning and Online Assessments Communication and Collaboration Personalized feedback

The entire structure of TCS iON Digital Learning platform is depicted in the below diagram:-

2.2. Learning and Online Assessments

Access to Learning Resources anytime ,anywhere


Proposal for <<Customer Name>> TCS Confidential Makes learning immersive using video, audio, PPTs, and other forms of content Provides links to learning material on the web, enabling the learner to dip into the

best resources on a subject Facilitates training from industry professionals and subject experts Conduct assignments after every learning module to help benchmark outcomes Online assessments with different question types permitted to assess Learners

2.3. Communication and Collaboration

Learners can share their knowledge and resolve doubts using a suite of collaboration tools including forums, blogs, debates, surveys, questions, wikis, and more

Peer collaboration and competition facilitates more learning and better test outcomes Avail of seamless communication between the learner and trainer using a host of

tools: calendar, event publishing, and others Make announcements and keep learners updated on the latest campus news using

banners

2.4. Personalized Feedback

Provide results and analytics and classify learner groups to undertake remedial interventions for parity in learning

Provide personalized assessment linked feedback and mentoring for every learner with suggested reading and practice material

The following diagram shows the different components of the Digital Learning Platform:-

2.5. Digital Learning Tools Content Management System – The system has a powerful content and

question paper hosting capabilities with ability to create courses using the TOC capability. Course templates created could be leveraged into batches with admin capability to modify and administer courses to participants.

Collaboration Tools – A host of collaboration tools are available for participants to engage in peer learning and peer collaboration situations. Tools include Wikis, Debates, Blogs, Bytes, Idea, Polls/Surveys, Quiz, Q&A etc.

Testing Engine – The intuitive and powerful testing engine can power a variety of test formats. The rule based framework can draw from the Question bank and



create tests with least administrative hassles for an academician. Tests can be conducted with a Webstore facility which enables tests to continue even in the case of internet connectivity failures. Final results can be uploaded once the internet facility is restored with instant feedback on performance.

Analytics Engine – Tests can be tagged to LOD and Taxonomy levels and the analytics engine can provide deep insights to the test taker thus enabling learner to focus on areas of weakness. Incremental publishing feature can enable learner to receive remedial material and questions along with the feedback making personalized mentoring a reality.

Communication tools – Video Casts, Pod Casts, Notice boards, Email and SMS broad casts can be done to Individuals or to a community of learners.

Calendar – Calendar sync facility between Admin and Learners truly eases out challenges faced in the dissemination of a variety of notifications such as exam notifications, Industrial visits and other project dates.

Note: For detailed platform features please refer Annexure

2.6. Benefits to Stakeholders (Use as per Prospect(Corporate/Institution))

Organization

1. Phygital (Physical & Digital)Training2. Structured Learning with Learning Standardization3. Achieve scale in Training, pan India4. Reduction of training duration (eg.Classroom trainings can be provided in blended mode thereby reducing the overall duration of the training)5. Communication Portal (Messages from Senior management/Institute)6. Publishing of Training Calendars & inviting/approving nominations for training in system eliminating mail based process7. Bringing all stakeholders on one forum.- Sharing ideas, notification, announcements 8. MIS Reports (Track learning progress of every employee etc.)9. No Capex Investment on Infrastructure (Data Centre, Servers etc.)10. Managed Services Model - Learning Platform Configuration11. Pay as per enrolled users

Trainer/ Facilitator

1. Training and Skill Enhancement2. Curriculum/Lesson Plan Designing tools3. Readily available Teaching Aids and Resources4. Ease of Assessing and Evaluating - Analyse the assessment results on various parameters (Syllabus, Difficulty Level and Blooms Taxonomy), and provide right learning interventions to the Learners to improve performance, hence closing the learning-loop of 'Learn-Assess-Improve'.5. Collaboration with peers and Experts- Inter College/Inter university

Users/Learners

1. Contextual Learning Environment(Anytime , Anywhere)2. Multi modal learning – course/training/event/community/assessment etc.



3. Access to content from mobile/computer 4. Access to Interactive Content5. Learner Benchmarking by Pre/Post In-Course Assessments6. Personalized Feedback7. Exponential and Enhanced Learning Opportunities- Collaboration with Peers,

Trainers and Industry/Corporate Expert pre and post training

2.7. Out of Scope Any transactional data migration for the Institute is Out of Scope TCS iON Digital Learning supports hosting the content, any content creation and

curation services are out of Scope.

3. Software as a Service (SaaS)model3.1. Dedicated instance for <Customer> (If details

available)

A dedicated instance will be setup for the <Customer> .The user groups and roles will be provisioned as listed below:

User Groups Roles

Institute HeadInstitute AdminFacultyStudents

Admin Reporting AdminTrainersLearners Course adminsCommunity adminsQuestion paper creatorQuestion paper reviewerQuestion paper Admin

3.2. Scope and CoverageThe below components will be configured in the Platform as part of initial Setup

Courses/Communities/AssessmentsData point Count Remarks CoursesCommunitiesAssessments

UsersData point Count Remarks LearnersTrainers



Management

TrainingData point Count Remarks Employees to be trained Onsite sessions Remote sessions via webex

3.3. Hosting modelTCS iON solutions are hosted on TCS owned cloud infrastructure, is offered on “Software as a Service (SaaS) model that optimizes the cost of software, services and infrastructure and makes it available at a very affordable price. TCS iON Solution works in an integrated manner to address all the requirements of Universities.

Advantages of Software as a Service (SaaS) model:

Cost Efficient No licensing fees Eliminates overhead charges (Cost of data storage, software updates,

management etc.) Convenient and scalable charging models (One-time-payment and pay-as-you-

grow) Better cash flow by eliminating the capital expense (CAPEX) associated with

developing and maintaining the server infrastructureConvenience and Continuous Availability

Services are available wherever the end users are located irrespective of time zones and geographic locations

Service uptime is guaranteed also multiple servers are used to ensure continuous availability in case of any system failure

Environment Friendly When servers are not used, the infrastructure normally scales down, freeing up

resources and consuming less powerScalability & Performance

Cloud instances are deployed automatically only when needed and as a result, you pay only for the applications and data storage you need

Clouds can be scaled to meet your changing IT system demandsQuick deployment and Ease of Integration

A cloud system can be up and running in a very short period Introduction of a new user in the system happens instantaneously, eliminating

waiting periods Minimum effort in customizing and integrating applications

Increase Storage Capacity The cloud offers almost unlimited storage capacity also it spares businesses the

need to upgrade their computer hardware, further reducing the overall IT costDevice Diversity and Location Independence

Services can be accessed through all the devices that have internet access e.g. smart phones, tablets etc.

No limitation of place and medium, applications and data can be accessed from anywhere

Smaller learning curve



Very easy to adopt

4. Training and Support

4.1. Training Activities

After the initial data load and system configurations are complete, TCS will train authorized personnel nominated by the <Customer> at a venue and time as mutually agreed upon by TCS and <Customer>.

Training will be imparted on:-

• Uploading the Content into the Courses • Creating Assessments in the Courses • Using the different Collaboration features in the Communities • Using the communication features • How to generate various reports for middle management & senior leadership. • Analytical tools to be made use of

As a part of post training deliverables, TCS will provide the following documents:

• Training Manuals/User Guides/Reference Materials (online manuals) · • User Feedback on Training

Thereafter, <Customer> personnel can use the system for performing transactions, extracting reports, analytics, and so on. .

4.2. Helpdesk Services

Proposed TCS iON Helpdesk can be reached by any of the following 3 modes S

No. Mode Description

1 Telephone Call iON Support Desk Toll Free Number (India):

1-800-209-6030

2 Email Help desk Email- [email protected] 3 Log your own ticket On iON mTop - a mobile application or iON

Webtop from a browser


Proposal for <<Customer Name>> TCS ConfidentialHelpdesk Service support staff will be available 6 days a week, from 7 AM to 11 PM IST, for any platform related issues/queries from the <Customer> Admin only. While a user can Telephone during support period, user can log a ticket though other medium such as (Chat, ticket tool, SMS anytime). <Customer> may maintain a separate helpdesk for learners to resolve their issues at their own discretion.

5. Delivery Methodology5.1. Implementation Approach

TCS iON will follow “Managed Services” delivery model for delivering these services. In this model, university/Institute will provide the necessary data in the prescribed TCS iON templates. TCS iON and the University will agree on the dates, process requirements, output and reporting requirements and SLAs. TCS iON will configure the system as required, customer executes the transactions and TCS provides the customer with the outputs and reports, as mutually agreed. The delivery approach is as shown below:

After the Solution has been configured as per custom requirement and communities and courses have been created in the System and the system is ready to be used by the end user

5.2. Roles and ResponsibilitiesThe following table lists the division of responsibility between <<Customer Name>>and TCS.

After the system is live, TCS will continue to provide configuration support, based on the input provided by the customer

During Setup—<<modify it as per the Customer Scope>>



Activity Provide Inputs Setup and Configure Training

Description

Data in TCS pre-defined templates: User details –

Learners, Employees Default community

requirements Course content Assessment

questions Other data needed

for configuration

Configure the platform for <customer> as per the scope defined

Train the trainer approach. 5 day training program for 10 <Customer personnel> to perform transactions on platform: create courses, deliver courses and community posts

Responsibility <Customer> TCS iON TCS iON

Post Setup—<<modify it as per the Customer Scope>>

ActivityUse Platform to perform Transactions

Support(Optional) Platform Reporting

Description

User Management Creating courses,

assignments, assessments

Loading learning and assessment content

Course/Assessment/Community Delivery

Reporting

Onsite Support On go-live iON

platform SME will be onsite at CTI for 30 days to assist <Customer> personnel to use the platform

Standard Support Remote support via

TCS iON helpdesk to resolve any platform issue

Community counts report

Platform usage reports

Assessment reports

Responsibility <Customer> TCS iON TCS iON

5.3. Engagement GovernanceThe Project Management Board would comprise of key stakeholders from both University and TCS and would be responsible for the following activities:

1) Meet on a monthly basis to review Project progress and exercise control.2) Carry out Project Governance to check adherence to schedule and scope and

identify and assess deviations if any.

TCS Project ManagerTCS Project Manager would be the prime owner for delivery of the Program from TCS end and will be responsible for carrying out the following activities:

1) Meet with university/Institute’ Program Manager on weekly basis to review Module wise progress and exercise control.

2) Check if the Module wise milestones are achieved week on week.



3) Identify any potential risks and put in measures to mitigate the same4) Assess delivery as per scope and timelines

University/Institute’s Program Manager/ Project ChampionUniversity/Institute Program Manager would be the prime owner for delivery of the Program from university/Institute and will be responsible for carrying out the following activities:

1) Will be single point of contact between university/Institute and TCS Transformation Manager

2) Will be the anchor who will own and drive the Activation project internally 3) Will identify internal teams to support the project during the Activation phase 4) Will act as the Change Manager to motivate, encourage and support the

Organization’s stakeholders 5) Will send periodic status reports to the Senior Management and keep them

updated on the progress 6) Escalate matters internally whenever there is a delay or potential delay in the

Project.

TCS Transformation Manager will be supported by a Functional consultant and a Regional Delivery Manager

Key aspects of Engagement governance All Status updates will be tracked and shared. All Minutes of Meetings will be tracked and shared. Issue Register will be maintained to track open issues. Change Register will be maintained to log the change requests if any. TCS and University will manage one source of information to ensure everyone is

on the same page.

Escalation Matrix

5.4. Phase wise Implementation details-Timelines

<List the phases applicable for the customer>

A two phased approach is suggested for the <Customer>.Phase 1 5000 class 2 officers – 100 courses 6 months



Phase 2 5000 class 2 officers – additional courses 6 – 12 months

The entire scope will be delivered in a single phase.

Single phase 5000 class 2 officers – 100 courses 6 months

5.5. Key Solution terms and conditions1. IPR of implemented solution and any additional customization done for the

organization/institute will belong to TCS only.2. Source code of the Solution used for the organization/institute belongs to TCS and

cannot be provided to University. Since this is a cloud hosted model the University does not need the source code to us the solution.

3. TCS follows subscription based software usage model and not a perpetual license model.

4. On paying subscription charges, the organization/institute can use the software and no other license is required.

5. TCS iON solution is available only as a cloud hosted model and there is no provision to do any on premise implementation or deployment.The server needed for hosting the software and storing data will be part of TCS iON cloud. These servers cannot be setup at the organization/institute. The cost of these servers are bundled into the pricing of the financial bid. These servers are shared servers and used by iON to serve its customers and cannot be leveraged by <<Customer Name>> to deploy any other software.

6. Commercials TCS believes that the IT-as-a-Service model delivers a far more affordable Total-Cost-of-Ownership and avoids issues that often hinder Information and Communication Technology (ICT) adoption.

S No Module Unit Price Minimum Guaranteed no. of Students

ONE TIME FEES

IOne Time setup Fees

RECURRING SUBSCRIPTION CHARGES



S No Module Unit Price Minimum Guaranteed no. of Students

IISubscription Fees per student per month

Terms and Conditions: Invoicing & payment Terms

1. 100% of Setup fees to be paid at time of contracting. 2. This fees is applicable for contracted users towards enabling the customer

instance, provisioning of solution in Cloud, allocation of cloud space and enabling all required infrastructure for Customer. This fees is non-refundable.

3. Monthly Subscription Fees: TCS will raise a Monthly invoice of the subscription fees for all the active students

4. Subscription fees invoicing will be applicable from Contract Effective Date. Since this is for software subscription charges , payment of these invoices should not be linked to go-live of modules or usage of the modules

5. Annual Price Hike: During the Contract Term (5 years) Monthly Subscription Fees shall be increased by 5% of the existing price on every anniversary of the Agreement.

Terms and Conditions: Additional items

1. Accommodation, food and travel of any onsite resource will be billed to customer to be taken care by the customer during the implementation period.

2. Any report that needs to be developed specifically for the customer will be charged at INR 25,000 per report. Existing reports are listed on www.tcsion.com.

3. TCS can make available a trained iON data management executive to support customer’s data migration, data entry, operating functions in iON at a cost of INR 75,000 per month. The management and monitoring of the executive will be done by the customer.

4. The number of sites and user base served may grow during the service term. The customer will share with TCS the expected growth plans, to allow TCS sufficient lead time to plan for additional capacity and deployment. Any growth beyond the numbers stated above becomes billable from the month in which the systems capture either master or transaction data for the increased user base. TCS will also charge a one-time Set-up fee, Subscription fees for each such increase, as per the fee schedule.

5. iON capabilities will be implemented on an as-is basis. Any product change (Change Requests CRs) requested by customer will be evaluated for feasibility. If feasible, these will be developed at additional charges and as per roadmap plans of the product. Non-delivery of these CRs will not be reason for non-payment of subscription invoices

6. Customer will be responsible for any third-party costs for Integration items in scope. For example, if SMS integration is in scope, the customer will be


http://www.tcsion.com/


responsible for the cost of subscribing to an SMS package from an authorized telecom provider.

Terms and Conditions: taxes and validity

1. All mentioned charges are exclusive of taxes and duties and will be additional charges.

2. This proposal is valid for 30 days, from the date of submission.

7. TCS iON Value PropositionThe TCS iON IT-as-a-Service for Education is a hosted, shared service model that is based on the following key principles:

Build-as-you-Grow; Pay-as-you-Use Unused solution functionality and capacity results in wasteful expenditure in the

traditional product “Buy + Implement” model. Use your Capital investments for core activity growth, not for IT operations.

Integrated IT Service vs Silos of Product Packages An integrated software suite makes economic sense, as the Cost of integration of

stand-alone solutions can often be much more than the actual cost of the solutions themselves.

Also, there is no guarantee that software provided by multiple vendors across product categories will integrate successfully.

Ensure Solutions are constantly Configurable Process needs are likely to evolve as the pace of change in regulatory, economic, and

demographic context increases. The processes need to be applied consistently across colleges. Short cycles with quicker implementation.

Consolidation across Functions Bring together Operations, Finance, Procurement, Sales and Human Resources on

one platform, with automated workflows. Significant advantage in decision-making and management.

Rent your IT; Do not own IT Reduce Technology obsolescence, and minimize expensive IT talent. Trim down the cost of manpower required for maintaining in-house systems, ensuring

business-like availability & reliability. Avoidance of large upfront capital expenditure, and shorter timelines result in faster

Return on Investment (ROI)

Pay For what you need Pay only for the solution components you need and not for the entire stack.


Proposal for <<Customer Name>> TCS Confidential Optimize the operational cost, and maintain the flexibility to add more solution

components as and when you need / organization grows.

Powerful Reports and Analytics Building trend reports to review performance level is quite easy. Reports can be accessed from any internet-enabled device. Enhanced real-time visibility for operations, to support quick and effective decision

making.

Advanced Communication Tools Easy-to-setup-and-use tools for sending mass email and SMS communication to

students, parents, colleges, staff, including automatic reminder SMS/emails.

Good Access Control Multiple colleges can be controlled from a single window. Ability to create proper access levels for different types of users in the University.

Lower Cost of Ownership Multi-tenant application architecture enables the sharing of resources across multiple

customers thereby reducing Total Cost of Ownership (TCO)

Robust Maintenance and Support Online & Phone Helpdesk, executes one-to-many problem resolution. SLA based support with single partner – single point of responsibility. Ongoing service to customer – unlike a one-time sale & implement.

High-end security and Business Continuity Data for each customer is kept isolated from others. Ensures data confidentiality and

business continuity. Dual Data Centers and Enterprise class availability & security in place.

Managed Services TCS will provide manpower support to set up the system. This will ensure that usage

of systems are high. TCS will create the needed reports (soft copy) and share with concerned

stakeholders.

8. Case StudiesRoyal College of Physicians, Ireland (RCPI)

Client Overview Drivers and ChallengesRCPI (Royal College of Physicians, Ireland) is a post graduate medical training premier institute which trains, educates and continuously develops doctors in Ireland and internationally to meet current and future world

RCPI had a vision that doctors across the world can connect with each other, share case studies and practices and help each other in improving. They wanted to spread the best practices of RCPI doctors across



health needs. For this it offers a wide range of self-paced and classroom training courses spread across 6 domains - Occupational Medicine, Public Health Medicine, Pathology, Obstetrics and Gynecology, Pediatrics and higher medical training. It also offers a membership through an examination - MRCPI (for General medicine, pediatrics and gynecology) which is highly regarded internationally.

various medical domains to reach every corner of the world. For this we provided them iHub platform where they put all their courses/ events/ examinations available for purchase to doctors across the globe. A community - "Physician Network" is also created as a membership community available in this platform which contains doctors across the world and they share their best practices. Currently it has 30000 doctors across the globe.What TCS iON did?

iON Digital Hub - For hosting courses/ communities/ events (available as a micro site only)/ examinations.

iON Assessment - For conducting LAN based MRCPI examination.

iON Digital Learning - For consumption of courses and collaboration in communities.

Integration with Quercus (Internal ERP of RCPI) - For enrolling internal users, for launching above iON solutions through their dashboard.

TCS – Learning and Development

Client Overview Drivers and ChallengesTCS – Learning and Development

LnD is an internal organization of TCS which owns learning and development for each associate of TCS. This is further branched out in major divisions, ILP (Initial Learning Program) - for fresher and CLP (Continuous Learning Program) - for ongoing training of all associates

ILP was being conducted offline in an ILT mode and they wanted to switch on to online learning experience. With the inclusion of iON Digital Learning (iDL) now ILP is digitized 100%. Each participant takes courses over iDL platform and use collaboration features to interact with peers and faculties. LnD was using iEvolve (internal portal) to deliver external content to associates. With the integration of iDL with iEvolve now LnD group has the capability to create customized courses and deliver it to each employee.What TCS iON did?

iON Digital Learning (iDL) integrated with iEvolve (internal portal)

Content is created in course



created in iDL. Enrollment is handled by

iEvolve, and this data is passed to iDL as enrollment to the linked course.

When a user launches the courses (iEvolve Course) user is directed to the content player of iDL where all his progress is tracked and allows the user to complete course at his own pace.

9. Complete Solution ScopeFor complete iON solution scope, refer to this link in iON Website – Solution ScopeFor list of reports available in iON, refer to this link – List of Reports


https://www.tcsion.com/dotcom/TCSSMB/notemplate/othersolutions/reports_education.html

https://www.tcsion.com/dotcom/TCSSMB/solution_scope.html


10. Annexure10.1. Community Management Features

Community Management

Organization Admin

Create Community

o Public o Private Users Management

o Assign Profile o Assign community o Assign course Admin & Moderator

Allocate Components Manage Profile View Invitations

Change Admin

View Organization Logs

View Organization Level Statistics

Community Admin

Profile Management o Add / Remove o Define Profile o Copy Profile o Assign Users Manage Users

Manage User Groups

View Community Level Logs

User Activity Logs

Manage Abused Posts

Community Design

Detailed Member Profile Configurable Landing Page Community Banner Community Profile Custom Menus Static Widget Enabler Listing Featured Highest Rated Most Favourite Most Viewed

My Stuff

My Communities My Posts My Calendar My Favorites History of My ActivitiesInvitations

Criteria Assign Criteria Invite Users Message Box

Collaboration Enablers

Create Blog post Create Byte Upload Media Ask a Question Post an Idea Schedule an Event Start a Debate Add User Poll

Enabler Features

Permalink Add to favourite Add a Comment Vote a Comment Feature a post Share via email Share with roles



Invitations Requests

Conduct Survey

10.2. TCS iON Digital Learning Platform FeaturesLearning Management

Administration

Course Templates Management Course Batches Management Manage Roles o Trainer o Learner o Course Admin Learner Enrolment Trainer Management Course Catalogue View Course Statistics User Activity Logs

Course Design

Course Summary Syllabus Course Content Course Attendance Grades and Reports Collaboration within Course

Participant Items

Course Dashboard Course Content Player My Report Card

Report Management

Generate course reports View list of learners enrolled in the course View number of attempts for every activity View overall grades View overall scores View trainer feedback View courses wise percentage View attendance for each learner

Activities

Assignments Assessments InteractionsCourse Content

Manage Syllabus Create Webpage/File/Text based Content Upload SCORM based Content

Course Delivery Control

Schedule Content



Schedule Assignments Schedule Assessments Notify Members via email


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