TRAINING - NTUC LearningHub · Refer to the table below for an example of NTUC Union Training...

TRAINING PROSPECTUS

2018

Transforming the life-long employability of working people

To be the leader in Continuing Education and Training by providing learning that transforms employability and creates a better life for working people of all collars, ages and nationalities

NTUC LearningHub (LHUB) is Singapore’s leading provider of Continuous Education and Training (CET). Our innovative, high quality and affordable learning is designed to help people and organisations maximise their capabilities.

We help people to gain work and life skills that can transform their lives, helping them to remain employable, and to progress and improve themselves through lifelong learning.

NTUC LearningHub is an NTUC Social Enterprise. We work with unions, employers and the Government to improve the employability of Singapore’s workforce and help create a better, more meaningful life for all.

The numerous awards and accolades we have attained are the testament to the quality of the training we provide:

• Singapore Quality Class Star• Singapore Service Class• People Developer • ISO 9001:2008• OHSAS 18001:2007• ISO 29990:2010• bizSAFE Level Star

About Us

Vision

Mission

Content

IT Academy

10 InfoComm Technology Skills For Professionals

15 Online Learning

16 Workplace IT Skills

17 ICT Professional Conversion Programme

Employability Academy

20 Human Capital Management & Development Skills

21 Language & Literacy Skills

22 Leadership Skills

23 Productivity & Innovation Skills

25 Service Excellence Skills

26 Workplace Skills

27 SkillsFuture for Digital Workplace

Security Academy

29 Security Skills

Workplace Safety & Health Academy

32 Senior and Caregiver Skills

33 Trades Skills

34 Workplace Safety & Health Skills

Corporate Learning Solutions

37 Human Capital Consultancy Services

38 Profiling Tools

Other Courses

40 Audit Consultant Skills

41 Environmental Cleaning Skills

42 Manufacturing Skills

Courses With Partners

Training Prospectus 20184

IT Partners

Employability Partners

Corporate Learning Solution Partners

Industry Solutions Partners

*PME – Professionals, Managers, Executives. Terms and conditions apply.

NTUC LearningHub provides me with everything I need on my journey towards a better future

SkillsFuture provides me with access to grants that make learning affordableHere’s a simple guide to help you identify what you are eligible for.

Singaporean

Permanent Resident

Financial Support

Widest range of courses

Trained more than 2 million

personnel

Robustprocesses

Has been in business

since 1982

Convenientlocations

Additional NTUC Funding for

union members

Non-PME* CoursesUp to 80% funding.Capped at $17/hr.

PME* CoursesUp to 50% funding.Capped at $15/hr.

Non-PME* CoursesUp to 90% funding.Capped at $25/hr.

PME* CoursesUp to 90% funding.Capped at $50/hr.

Non-PME* CoursesUp to 80% funding. Capped at $17/hr.

PME* CoursesUp to 50% funding. Capped at $15/hr.

> 21Years Old

> 21Years Old

> 40Years Old

5SkillsFuture

INVEST IN YOU

Scan here to find out more

6 Training Prospectus 2018

WHAT IS IT? WHO IS IT FOR?

All Singaporeans aged 25 and above received an opening credit of S$500 from January 2016. Your credits will not expire and the government will provide periodic top-ups, so you may accumulate your credits.

SkillsFuture Credit is for all Singaporeans aged 25 and above.

Learn more about our courses at our roadshows,

branches or website.

Register for your desired course at our branches

or roadshows.

Enjoy Government subsidy and pay as low as 10% of the total

course fee upfront.

1 2 3

WHAT CAN I USE IT FOR?

Your SkillsFuture Credit can be used on top of existing government course subsidies to pay for a broad range of of approved courses to upgrade yourself.

HOW DO I USE IT?

www.skillsfuture.sg/credit

You can use your creditsto pay for or offset course fees by applying for claim(s) starting from January 2016. All eligible Singaporeans will be able to access their SkillsFuture Credit account via:

Use your SkillsFuture Credit to make deductions for your course fees during registration at LHUB.

*To be done 60 days before course commencement date.

Get a receipt from us upon payment.

Claim* up to 50% of you total nett fee payable with NTUC UTAP

funding at www.ntuc.org.sg/wps/portal/up2/home. *To be submitted within 6 months

after course ends.

4 5 6RECEIPT

$------ -

SkillsFuture Credit

How to claim SkillsFuture Credit

Refer to the table below for an example of NTUC Union Training Assistance Programme (UTAP) and SkillsFuture Credit support:

John would like to develop his technical skills in Infocomm Technology and takes up a course in National Infocomm Competency Framework (NICF) – Certified Associate in Project Management (CAPM). With the SkillsFuture Credit of S$500, John can make full use of the credits for his learning journey.

When John makes use of his SkillsFuture Credit, NTUC LearningHub will assist him with the claims upfront. If there is a balance in the net fee-payable, John may proceed to claim UTAP Funding.

Table is for illustration only. *Terms and conditions apply.

Amount Payable GST

Course Fee $1,000 GST $70

Government Subsidy (Up to 90%) - $900 GST $70Government Subsidy is not applicable for GST

Amount after Government Subsidy $100 GST $70

Total Amount Payable to LHUB $170

NICF – Certified Associate in Project Management (CAPM)

+

+

+

Nett Fee Payable GST

Course Fee $100 $70

SkillsFuture Credit Claimable (Individuals can choose to claim up to the full amount or less, including GST)

-$100 - GST $70

Total Amount Payable to LHUB $0

Scenario A

+

+

Nett Fee Payable GST

Course Fee $100 $70

SkillsFuture Credit Claimable (Individuals can choose to claim up to the full amount or less, including GST)

- $50If individual does not have enough credits

to pay for the course, and he / she is a union member, he / she can make use of

UTAP Funding.

- GST $70

Amount Payable to LHUB during registration $50 $0

Additional UTAP Funding* Claimable after course has ended

- $50NTUC members can enjoy 50% UTAP Funding on

unfunded amount payable, subject to a cap of $250per year.

UTAP Funding is not applicable for GST

Scenario B

+

+

7SkillsFuture


INVEST IN YOUR WORkPLACE

LHUB LEARNING COMPASS

SAFETY

SERVICE ORIENTATION

SECURITY• SG Secure• Cyber Security

DIGITALISATION• Industry 4.0• Tech Enabled Solution• IoT, Data Analytics, E-Commerce, Social

Media Marketing• Office Suite• SkillFuture Digital Workplace• Coding (Computational Thinking)

• Safety At Work• Occupational Health

PRODUCTIVITY & INNOVATION• Lean Culture• Design Thinking• Service Innovation• Project Management

PEOPLE MANAGEMENT• HR Best Practices• Learning & Development• Leadership & Teamwork• Difficult Conversation• Lifelong Learning

• Silver Market• Inclusive Service• Online / Offline

Ch

ange Management Plan

Tech Enabled Solution

DATA ANALYTICS

FOR DECISION MAKING

NTUC LearningHub’s Learning Compass creates customised training plans in 6 important

skillset areas for your workforce using data analytics and technology.

In today’s IT-driven world, computer skills are a basic requirement in any industry. To enable employees to increase the value of their contributions in their organisations, unlock their career potential and advance in their careers, NTUC LearningHub’s IT Academy offers a comprehensive suite of training courses ranging from basic IT skills to Advanced Infocomm Technology (ICT) skills, as well as online learning platforms.

Working hand in hand with established industry partners such as Oracle, Cisco, Project Management Institute (PMI), Microsoft and SAP we provide a wide spectrum of ICT courses for those with minimum knowledge to IT professionals who require high-end specialized certification courses. Together with our other key partner, ICDL, we also provide the full range of office IT courses for those who require basic computer skills.

IT AcAdemy


Skills in Infocomm Technology have become essential for professionals in our knowledge-driven and technology-dependent society. Our spectrum of Information and Communications Technology (ICT) courses ranges from entry-level courses for participants without minimal knowledge in ICT skills to high-end specialised certification courses for IT Professionals.

InfoComm Technology Skills For Professionals

Courses for Business UsersMicrosoft Excel• Microsoft Excel 2016: Beginner / Intermediate / Advanced

• Excel Useful Formulas and Functions

• Data Analysis using Excel PivotTable

• Microsoft Excel Macros

• Introduction to Microsoft Excel VBA

• Executive Reporting Using Dynamic and Interactive Excel Dashboard (2 Days)

Microsoft Office 365• Office 365 End User Training

SharePoint• SharePoint 2016 End User Training

Cyber Security• Cyber Security Awareness Training

Courses for Design ProfessionalsAdobe• Visual Communication Using Adobe Photoshop

• Professional Photographic Enhancement Using Adobe Photoshop

• Graphic Design & Illustration Using Adobe Illustrator

• Poster Design Using Adobe Illustrator

• Photoshop and Illustrator Roundtrip

• Design a Codeless Website Using Adobe Muse

Autodesk• AutoCAD 2018 Essentials


11IT Academy

Technical Courses for Beginners with no IT Background• NICF – MTA: Networking Fundamentals

• NICF – MTA: Security Fundamentals

• NICF – MTA: Windows Server Administration Fundamentals

• NICF – MTA: Software Development Fundamentals

• NICF – MTA: Database Fundamentals

Network Administration• NICF – Cisco CCNA Routing & Switching Part 1 (CCENT, ICND1)

• NICF – Cisco CCNA Routing & Switching Part 2 (ICND2)

Systems AdministrationApple MacOS 10.12 Sierra• NICF – Apple MacOS Support Essentials

Linux• NICF – Linux System Administration

• NICF – Linux Command Line and Shell Scripting

Windows Server 2016• NICF – Installation, Storage & Compute with Windows Server (20740)

• NICF – Networking with Windows Server (20741)

• NICF – Active Directory Services with Windows Server (20742)

Windows 10• NICF – Installing and Configuring Windows 10 (20698)

Microsoft Azure• NICF – Implementing Microsoft Azure Infrastructure Solutions (20533)

Microsoft System Center and Hyper-V• NICF – Implementing a Software-Defined Datacenter (20745)

Microsoft Office 365• Enabling and Managing Office 365 (20347)

Software / Web / Mobile Apps DevelopmentAndroid• NICF – Android Programming & Applications Development

Apple iOS• NICF – iOS Programming & Applications Development with Swift

Java• NICF – Oracle Certified Associate, Java Programmer

• NICF – Oracle Certified Professional, Java Programmer

• NICF – Front-End Web Application Development with Java EE

12

Microsoft .NET and Visual Studio• NICF – Programming in HTML5 with JavaScript and CSS3 (20480)

• NICF – Programming in C# (20483)

• NICF – Developing ASP.NET MVC 4 Web Applications (20486)

• NICF – Programming in Visual Basic with Microsoft Visual Studio (10550)

PHP and MySQL• NICF – Programming in PHP

• NICF – MySQL and PHP: Developing Dynamic Web Applications

Middleware Development Tools• Oracle Fusion Middleware

• Oracle WebLogic Server

• Oracle GlassFish Application Server

• Oracle GoldenGate

• Oracle Data Integrator (ODI)

Database Administration / DevelopmentMicrosoft SQL Server 2016• NICF – Querying Data with Transact-SQL

• NICF – Developing SQL Databases

• NICF – Administering a SQL Database Infrastructure

• NICF – Provisioning SQL Databases

Oracle Database 12c• NICF – Oracle Database: SQL and PL/SQL Fundamentals

• NICF – Oracle Database 12c Administrator Certified Associate

SAP HANA• NICF – SAP HANA Introduction

• NICF – SAP HANA Installation & Operations

• NICF – SAP HANA Modeling

Oracle MySQL• NICF – MySQL Fundamentals

• MySQL for Database Administrators

• MySQL for Developers

Data Analytics and Business IntelligenceQlik Sense• NICF – Data Visualization with Qlik Sense

• Data Modeling for Qlik Sense

“I derive satisfaction from helping my students. Seeing them completing their courses and learning a new skill keeps me going.”

Mr Soh Thien Thu, an Infocomm Technology trainer with NTUC LearningHub.


13IT Academy

“Upgrade yourselves constantly and be equipped with the relevant skills. I am glad that I took up the courses at NTUC LearningHub. The trainers were dedicated and helped me greatly in my learning journey.”

Mr Sam Ngo, 44 years old, trainee who

had attended NICF – Cisco Certified Entry Networking

Technician (CCENT) and Cisco Certified Network

Associate (CCNA).

QlikView• QlikView Designer

• QlikView Developer

Microsoft• Analyzing Data with Power BI (10989)

• Implementing a SQL Data Warehouse (20767)

• Developing SQL Data Models (20768)

Oracle• Oracle Business Intelligence Enterprise Edition (OBIEE)

• Essbase

• Hyperion

• Endeca

• Discoverer

• Oracle Big Data

Cyber Security, IT Governance, Risk Management and Compliance (GRC)Project Management Institute, USA (PMI)• PMI Risk Management Professional (PMI-RMP)®

• Risk Management Fundamentals

ISACA• NICF – Certified Information Systems Auditor (CISA)

• NICF – Certified Information Security Manager (CISM)

• Certified in Risk and Information Systems Control (CRISC)

• Certified in the Governance of Enterprise IT (CGEIT)

(ISC)2

• NICF – Certified Information Systems Security Professional (CISSP®)

• NICF – Certified Cloud Security Professional (CCSP®)

Cisco• NICF – Cisco CCNA Security (IINS)

• NICF – Cisco CCNA Cyber Ops Part 1: Understanding Cisco Cybersecurity Fundamentals (SECFND)

• NICF – Cisco CCNA Cyber Ops Part 2: Implementing Cisco Cybersecurity Operations (SECOPS)

Fortinet• NICF – Fortinet FortiGate Network Security Professional (NSE 4)

Personal Data Protection Commission (PCPC)• Fundamentals of the Personal Data Protection Act (PDPA)

(ISC)², CISSP and SSCP are registered certification marks of (ISC)² , Inc.

14

Project Management• NICF – Project Management Fundamentals

• NICF – Certified Associate in Project Management (CAPM)®

• NICF – Project Management Professional (PMP)®

• NICF – Managing Projects with Microsoft Project

• Primavera P6 Fundamentals

Agile and Scrum• NICF – PMI Agile Certified Practitioner (PMI-ACP)®

• NICF – Agile and Scrum Fundamentals

IT Service Management• NICF – ITIL® Foundation Certificate in IT Service Management

• ITIL® Intermediate Certificate in Operational Support and Analysis (OSA)

• ITIL® Intermediate Certificate in Release, Control and Validation (RCV)

ERP ApplicationsSAP – Overview, Basic Processes and Foundation• SAP Overview (SAP01)

• Business Processes in Financial Accounting (AC010)

• Business Processes in Management Accounting (AC040)

• Business Processes in SAP ERP HCM (HR050)

• Business Processes in Plant Maintenance (PLM300)

• Processes in Procurement (SCM500)

• Business Processes in Sales and Distribution (SCM600)

SAP S/4HANA• SAP S/4HANA Overview (S4H00)

• Introduction to SAP S/4HANA (S4H01)

SAP S/4HANA Finance – Financial Accounting• Business Processes in Financial Accounting in SAP S/4HANA (S4F10)

• Financial Accounting in SAP S/4HANA (S4F01)

• Finance Migration to SAP S/4HANA (S4F03)

• Basics of Customizing for Financial Accounting: GL, AP, AR in SAP S/4HANA (S4F12)

• Additional Financial Accounting Configuration in SAP S/4HANA (S4F13)

• Asset Accounting in SAP S/4HANA (S4F17)

• Financial Closing in SAP S/4HANA (S4F15)

Oracle• E-Business Suite (EBS)

• JD Edwards EnterpriseOne

• PeopleSoft

• Fusion Applications


“PMI”, the PMI logo, “PMBOK”, “CAPM”, “Certified Associate in Project Management (CAPM)”, “PMP”, “Project Management Professional (PMP)”, “Project Management Professional”, the PMP logo, “PMI-ACP”, “PMI Agile Certified Practitioner” are marks of Project Management Institute, Inc.

ITIL® and PRINCE2® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

15IT Academy

Online Learning

Online Learning Consultancy• Content Hosting Leverage on our world class learning platform to

deliver your customised content on any device

• Build your own content with ease Design engaging and interactive content using our

suite of online learning tools without the need to purchase additional software licenses

• Content development and design Exploit our expertise in developing your customised

content and enriching it with interactive content such as videos, gamification and simulations

Our online courses, available 24/7, provide a cost-effective solution by reducing the number of hours spent in classroom training. As the course content is available instantly, learning can be accomplished at a faster rate. Accessibility to such courses at any location also gives employers greater control over employee learning.


16

Workplace IT Skills

Introductory Programme• Use Basic Functions and Applications of a Computer

(ICDL Certification Module: Intro to ICDL Base)

• Use Primary Functions and Applications of a Computer (ICDL Certification Module: Digital Citizen Computer Fundamentals)

• Use Primary Functions and Applications of a Tablet (ICDL Certification Module: Digital Citizen Tablet Fundamentals)

Base Modules• Use Essential Features of a Computer

(ICDL Certification Module: Computer Essentials)

• Perform Essential Online Functions (ICDL Certification Module: Online Essentials)

• Perform Word Processing Functions (ICDL Certification Module: Word Processing)

• Perform Spreadsheet Functions (ICDL Certification Module: Spreadsheets)

Standard Modules• Perform Presentation Functions

(ICDL Certification Module: Presentation)

• Perform Database Functions (ICDL Certification Module: Using Databases)

• Perform Image Editing Functions (ICDL Certification Module: Image Editing)

• Perform Web Editing Functions (Kompozer) (ICDL Certification Module: Web Editing)

• Demonstrate Secure Use of IT (ICDL Certification Module: Secure Use of IT)

• Perform Project Planning Functions (ICDL Certification Module: Project Planning)

• Perform Online Collaboration (ICDL Certification Module: Online Collaboration)

• Manage Online Information (ICDL Certification Module: Information Literacy)

Advanced Modules• Perform Advanced Word Processing Functions

(ICDL Certification Module: Advanced Word Processing)

• Perform Advanced Spreadsheet Functions (ICDL Certification Module: Advanced Spreadsheets)

• Perform Advanced Database Functions (ICDL Certification Module: Advanced Database)

• Perform Advanced Presentation Functions (ICDL Certification Module: Advanced Presentation)

International Computer Driving License (ES - WSQ)


17IT Academy

ICT Professional Conversion ProgrammeAbout ICT Professional Conversion Programme

To meet the ICT sector’s manpower demands, NTUC LearningHub is proud to partner with SkillsFuture Singapore (SSG) and Workforce Singapore (WSG) to offer a place-and-train (PnT) Professional Conversion Programme.

Funding for Employers

The PCP facilitates job-switching between industries by providing subsidies for salaries and course fees incurred by employers during the training period.

*Course fee grant for classroom traininga. SMEs: Up to 90% course fee subsidyb. Non-SMEs: Up to 70% course fee subsidyc. Singaporeans aged ≥ 40 (applicable for both non-SME and SME sponsored): Up to 90% course fee subsidy

In addition to a course fee grant, employers can also claim absentee payroll (AP) funding to defray the manpower costs incurred when they send PCP candidates for classroom training.

Note: For on-the-job training, salary support is for up to 6 months only. It is applicable on gross monthly salary (excluding CPF).

The Programme is open to mid-career switchers and aims to train mid-career

individuals to become qualified IT Professionals. Candidates

must secure employment with a participating employer to qualify

for the ICT PCP.

Upon completion of the training, participants are required to serve

a minimum service period with the employer.

In addition to classroom training, ICT PCP trainees will be required to undergo on-the-job training at

their workplace.

PcP Funding components To employers

70% to 90% subsidy for classroom training(Applicable for Singapore Citizens and PRs only)

Up to 70% of salary, capped at $4k per month(Applicable for Singapore Citizens and PRs only)

Enhanced PCP SchemeUp to 90% of salary capped at $6k per month

(Applicable for Singapore Citizens only, aged 40+ or Unemployed for ≥ 6 months)

Up to 6 months salary subsidy for on-the-job training

18

Currently, NTUC LearningHub is the exclusive Programme Partner for the following 10 critical ICT job roles:

Programming, Software / Web / Mobile Application Development• Software Developer (Java)

• Software Developer (.NET)

• Mobile Application Developer (Android & iOS)

• Web Developer (Linux, MySQL & PHP)

Database Administration / Development• Microsoft SQL Server Administrator / Developer

• Oracle Database Administrator / Developer

• SAP HANA Consultant

Network & Infrastructure Administration• Network Engineer

• Systems Administrator (Windows Server, Linux and MacOS)

Cyber Security• Network Security Analyst

Our 10 ICT PCP Job Roles



In an ever-increasingly competitive work environment, how do you ensure that you stand out from the crowd? NTUC LearningHub offers a wide range of professional and personal development courses to give you that competitive edge.

Working with established partners like John Maxwell, Chartered Institute of Personnel and Development (CIPD) and ESSEC Business School, we offer courses to enhance leadership skills, service excellence, design thinking and service innovation, human capital management expertise, personal effectiveness and lastly, language and literacy skills to ensure that you remain at the top of your profession.

emPloyAbIlITy & SoFT SkIllS AcAdemy


The role of HR has developed significantly, and today, business leaders increasingly recognise that people are the biggest drivers of both risk and value in an organisation. As the nature of work evolves and becomes more diverse, traditional models of working are giving way to more flexible forms of organisation and employment. Technology, globalisation, changing workforce demographics and new expectations about work are driving innovative ways of working. As widely-accepted norms for managing the employment relationship change, HR and L&D professionals have a tremendous opportunity to play a greater role in developing organisations that are fit for the future.

In partnership with Chartered Institute of Personnel and Development (CIPD), we inspire new thinking, best practices and capability building in HR and L&D, helping you drive sustained performance in your organisation.

Human Capital Management & Development Skills

CIPD Qualification• Level 3 Diploma in Human

Resources Practice

• Level 3 Diploma in Learning & Development

CIPD Masterclass Series• Delivering Transformational

Change

• HR Business Savvy Skills

• The Influential HR and Stakeholders Management

• HR as an Organisational Coach-Mentor

• HR Strategic Analytics and Reporting

• Workforce Planning

• Employee Engagement

• Design, Delivery and Evaluation of Learning Interventions

• Organisational Development

• Talent Management

WSQ HR Courses• WSQ Implement Recruitment and

Selection Methods

• WSQ Align HR Services and Business Needs

• WSQ Ensure Compliance with Relevant Laws and Regulations

Other HR Courses• Apply Employment Act in HR

Practices and HR Processes

• Employment of Foreign Manpower Act

• Demonstrate a Comprehensive Understanding of the CPF Act

• Design and Develop Legally Complied Employment Contract

• Developing and Managing Effective HR Policies and Procedures

• Grievance Handling & Discipline

• Industrial Relations Legislation and its Practical Applications

• Managing Termination, Dismissal and Re-Employment

• Managing Staff Performance for Engagement and Results

• Hiring with Confidence - Structured and Behavioural-Based Interview


Language & Literacy SkillsNTUC LearningHub offers language courses to develop the individual’s listening, speaking, reading and writing skills to communicate effectively in the workplace. In addition, the courses enable all levels of the workforce to be more employable and to adapt better to new job demands and challenges.

This programme is part of the Singapore Employability Skills (ES) training initiative by the SkillsFuture Singapore (SSG). ES prepares all levels of the Singapore workforce to remain employable and competitive. More than 530 employers in Singapore recognise the alternative qualifications under our Employability Skills Credential Scheme for adult workers.

Workplace Literacy • ES WSQ – Workplace Literacy Comprehensive

• ES WSQ – Workplace Literacy Conversational

• ES WSQ – Workplace Literacy Writing

Workplace Numeracy • ES WSQ - Workplace Numeracy

Programmes For Migrant Workers• Basic Conversational English

• Service Proficiency Programme

Business Communication & Writing Skills• Effective Business Writing

• Effective Communication and Presentation

• Effective Email Communication

All Workplace Literacy and Numeracy courses are available in Beginner, Intermediate and Advanced Level

21Employability Academy

Bringing world-class leadership programmes to all professionals, NTUC LearningHub is proud to be the exclusive training partner for The John Maxwell Company in Singapore. John Maxwell is an internationally recognised expert in leadership. For over 40 years, he has inspired audiences through thousands of speaking engagements and has sold more than 25 million books in 50 languages – claiming outstanding titles as a best-selling author listed on the New York Times, Wall Street Journal and Business Week best-selling lists.

Leadership Skills

John Maxwell’s Signature Workshop Series• 5 Levels of Leadership

• The 360° Leader

• Accelerating Teamwork

• 5 Strategies to Win with People

• Living the Laws of Leadership

• Discover Your Authentic Leadership Style*

Other Leadership Development Modules• WSQ Lead Team To

Implement Change (Designed and infused with John Maxwell leadership principles)

• WSQ Develop Self (Powered by John Maxwell)

• WSQ Encourage People (Powered by John Maxwell)

• WSQ Build Team Relationships (Powered by John Maxwell)

• WSQ Cultivate Workplace Relationships (Powered by John Maxwell)

• WSQ Support Achievement of Results (Powered by John Maxwell)

• WSQ Support Team (Powered by John Maxwell)

NTUC LearningHub’s Signature Professional Programmes• Be A Leader, Be A Coach

• Personal Branding

• Professional Business Etiquette

• Effective And Etiquette On The Phone

22

*Available from 1st quarter of year 2018


NTUC LearningHub understands the growing needs of the business community to groom its pool of managers and executives to champion the cause of productivity and innovation in their companies. By leveraging on a strategic set of tools and techniques, companies can maximise their innovation output and improve their productivity level.

Productivity and Innovation Skills

LeanLean is an organisational-wide strategy that is focused on the relentless elimination of unnecessary, non-value-added activities. Any activity or process that consumes resources, adds cost or time without creating value presents an opportunity for improvement. The outcome of implementing Lean is an organisation that is nimble, competitive, flexible and responsive to market demands and needs.

• Enhancing Process Efficiencies with Value Stream Management

• Lean Thinking

• Lean Warehousing

• Quick Changeover for Operational Flexibility and Responsiveness

Lean SigmaLean Sigma is the integration of two widely used business improvement approaches - Lean and Six Sigma. Each of the approaches by itself has its own merits and focus. With this integration, Lean Sigma offers organisations a wealth of tools and techniques to resolve issues that they may not have been able to overcome through the singular use of Lean or Six Sigma.

• Certified Lean Sigma Black Belt

• Certified Lean Sigma Green Belt

Six SigmaSix Sigma is an engaging management philosophy with a realm of possibilities, as well as a structured tool that can help any organisation achieve world-class performance. Six Sigma emphasises on financial measures to enumerate the benefits. Process and quality improvements are quantified in financial terms and is also the basis used in project selection and prioritisation. Because of this strong relationship with financial performance, there is greater accountability and Top Management engagement.

• Certified Six Sigma Black Belt

• Certified Six Sigma Green Belt

• Understanding Six Sigma


Process ImprovementThe source of an organisation’s strength and competitive advantage lies in using scientific and data-driven methods to manage process variation and deliver customer value. Process Improvement will assist you to better evaluate, monitor, control and improve the business processes as well as to assess the risks of potential failure of these processes. Our innovative process improvement programmes will aid you to harness the power of statistical thinking and transform you and your organisation.

• Failure Mode and Effects Analysis

• Measurement System Analysis

• Statistical Process Control

Problem SolvingProblem Solving is an effective productivity improvement tool. It will assist you to engage your problems more effectively and efficiently. Problems may come to you in various forms; some simple and logical, some complex with multiple failures while others may be complicated by human manipulation.

Root cause analysis is the most important step in all problem solving methodologies. Application of this technique will ensure that problems are solved at the root cause level which will effectively prevent recurrence of the same.

• Root Cause Analysis


At NTUC LearningHub, we believe that at the heart of every organisation is a dedicated commitment to a culture of service excellence. Organisations can achieve long-term relationships when they deliver true value to each customer they serve. When you differentiate your service from competition, as well as empower your employees to embrace a service mindset with ownership and personal responsibility, your business will benefit remarkably in many ways. Working with the Ministry of Social and Family Development (MSF) and our key partner, ESSEC Business School, we adopt a blended approach to offer a progressive suite of courses for all levels across organisations to harness the power of service quality, design thinking and service innovation.

Service Excellence Skills

NTUC LearningHub’s Signature Service Professional Programmes• Customer Friendly Language

• Handling Challenging Customers

• Service Magic

• Service Revolution

• Service Wow

WSQ Service Professionals (Operational)• WSQ Certified Service Professional

• WSQ Demonstrate the Service Vision

• WSQ Demonstrate the Service Vision (in collaboration with MSF)

• WSQ Engage in Service Innovation Initiatives

• WSQ Engage in Service Innovation Initiatives (Powered by ESSEC Business School)

• WSQ Implement Operations for Service Excellence

• WSQ Project a Positive and Professional Image

• WSQ Provide Go-the-Extra-Mile Service

• WSQ Respond to Service Challenges

• WSQ Work in a Diverse Service Environment (Powered by John Maxwell)

WSQ Service Coaches (Supervisory)• WSQ Coach for Service Performance

• WSQ Establish Relationships for Customer Confidence

• WSQ Manage Operations for Service Excellence

• WSQ Manage Service Performance

• WSQ Role Model the Service Vision

• WSQ Manage a Diverse Service Environment (Powered by John Maxwell)

WSQ Service Leader (Managerial)• WSQ Foster Service Innovation

• WSQ Foster Service Innovation (Powered by ESSEC Business School)

• WSQ Lead with Service Vision (in collaboration with MSF)


Workplace Skills

Workplace Skills (ES-WSQ)Operations Level• Adapt to Change

• Apply Emotional Competence to Manage Self at the Workplace

• Communicate and Relate Effectively at the Workplace

• Demonstrate Initiative and Enterprising Behaviour

• Develop Personal Effectiveness

• Maintain Personal Presentation and Employability

• Solve Problems and Make Decisions

• Work in a Team

Supervisory Level• Facilitate Effective Communication

and Engagement at the Workplace

• Foster Team Adaptability


Executive Development & Growth for Excellence (ES-WSQ)Managerial Level• Apply Emotional Competence to

Manage Self and Others in a Business Context*

• Develop a Work Team*

• Lead Workplace Communication and Engagement

• Manage Cross Functional and Culturally Diverse Teams

• Manage Workplace Challenges with Resilience*


• Support the Establishment of a Framework for Initiative and Enterprise

Business Management (BM-WSQ)• Present Information

• Write Reports

Soft Skills• Effective Presentation Skills

• Effective Stress and Time Management

• SkillsFuture For Digital Workplace

*Available from 2nd quarter of year 2018



SkillsFuture for Digital WorkplaceCourse Overview

The SkillsFuture for Digital Workplace (SFDW) is a 2 day programme that supports the national initiative of preparing Singaporeans for our future economy. Faced with rapid technological changes and disruptions at work and in our personal lives, we must prepare ourselves to become future-ready by anticipating and embracing change. Through this course, you will discover the potential of technology in the workplace and how you can leverage these technologies to become more productive. You can expect to leave with a digitally-empowered mindset and a future-ready confidence to navigate your learning and career pathways throughout your life.

Course Outline• Key trends affecting the future of work

• Technologies shaping the future economy

• Impact of technology at work and daily life

• Develop resilience, adaptability, and a future-ready mindset

• Basic concepts of big data and its prevalence in the future economy

• Essentials and importance of cyber security

• Basic lean concepts and being a change agent at work

• Develop an action plan for continuous learning to prepare for the future of work

Build confidence to navigate learning and

career pathways

Embrace the use of smart technology in

workplace

Discover technology and data trends

Prepare for the future economy

Smart Nation TechnologyField Trip

Engage in e-Learning

With the rise in global terrorism and increased security issues, expanding the pool of skilled security professionals in Singapore has become an urgent and immediate need. Playing a crucial role in the multi-pronged approach to enhancing the security of our nation, NTUC LearningHub provides a comprehensive range of training courses ranging from advanced certification for security personnel to basic security skills for those new to the industry. We are proud to be one of the largest WSQ security training provider for SkillsFuture Singapore (SSG).

SecurITy AcAdemy


The security industry plays a pivotal role in securing and preventing loss of lives and property through criminal acts and acts of terrorism against a nation in general and owners of property in particular.

Above all, security is a profession that is both demanding and rewarding to individuals. Demanding because of the role of a guardian of lives and property that an individual is assigned to. Rewarding as a career as individuals can advance as far up the career ladder as they aspire to. This and much more is made possible with the introduction of the WSQ Security framework driven through SkillsFuture Singapore (SSG) with full support from the security industry and our government, and supports the Progressive Wage Model.

NTUC LearningHub is proud to be the programme partner appointed by SkillsFuture Singapore (SSG) to provide training for all levels of WSQ Security Courses. Our training approach is practical, targeted and relevant for both security practitioners and those who want to join the industry. We spare no effort to ensure that our courses are delivered to the quality standards required by SSG and the industry.

Certificate in Security Operations (CSO)• WSQ Assist in the Evacuation of Premises

• WSQ Basic Licensing Units

• WSQ Conduct Crowd and Traffic Control

• WSQ Conduct Security Screening of Person and Bag

• WSQ Conduct Security Screening and Search of Vehicles

• WSQ Handle Enquiries and Requests

• WSQ Manage Disorderly Conduct and Threatening Behaviour

• WSQ Operate Basic Security Equipment

• WSQ Perform Security Operations Within Legal Framework

• WSQ Perform Workplace First Aid

• WSQ Recognise Terrorist Threats

Advanced Certificate in Security Supervision (ACSS)• WSQ Assess and Address Security Risks

• WSQ Conduct Operations Briefing and Debriefing

• WSQ Contribute to the Management of Security Incidents

• WSQ Induct Security Personnel

• WSQ Lead and Manage a Team of Security Officers

• WSQ Monitor and Review Security Operations

• WSQ Perform Supervisory Duties within Legal Framework

• WSQ Supervise Security Officers

“I like to learn new skills as learning keeps me up-to-date with new skills needed for the workforce today. NTUC LearningHub provides a wide array of courses that we can choose from to upgrade our skills to keep ourselves relevant.”

Mr Haja Mohidin Bin Mohamad Eusope, 69 years old, trainee who had completed the WSQ Supervise Security Officer and WSQ Operate Basic Security Equipment courses.

Security Skills

29Security Academy

WSQ Perform Investigation Activities in Compliance with Legal Requirements (PI)• WSQ Perform Investigation Activities in Compliance with Legal

Requirements (PI)

Other Security Courses• Fraud & Misconduct Investigation

• Investigative Interviewing Techniques

• Physical Violence Response and Intervention Techniques (PVRIT)

WSQ Diploma in Security Management• WSQ Achieve Work Effectiveness in Security Environment

• WSQ Assess and Manage Security Risk Control Measures

• WSQ Conduct Security Survey

• WSQ Develop a Manpower Deployment Plan

• WSQ Manage and Resolve Conflict in Security Environment

• WSQ Manage Security Agency Within Legal Framework

• WSQ Manage Security Business

• WSQ Manage Security Emergencies

• WSQ Manage Security Operations

• WSQ Prepare and Submit Tender for Security Services


To address the needs of Singapore’s aging population, NTUC LearningHub offers courses to empower seniors to live and age well, equip healthcare workers in caring for the health and wellbeing of seniors, and provide businesses with the know-how to cater to the needs of elderly customers.

In its drive to enhance workplace safety standards, NTUC LearningHub plays a vital role as a major provider of safety training and advanced certification courses for all levels of employees, from rank-and-file workers to industry professionals. We also offer short courses and training in trades skills for the marine trades and construction industry.

WorkPlAce SAFeTy & HeAlTH AcAdemy


Senior and Caregiver SkillsNTUC LearningHub aims to help build silver communities that support ageing-in-place initiatives and empower active, independent seniors by providing quality and relevant training and skills upgrading.

WSQ Certificate in Community and Social Services [Senior Services – Integrated Care]This course has been specifically designed for learners without a background in the Community and Social Services (Client Services) – Eldercare industry. The course content and examples are designed to provide entry-level care workers with advanced skills for safe caring of elderly clients requiring enhanced hygiene, elimination and perineal care needs, as well as feeding assistance for elderly clients both in the day-care centres and at the homes of the elderly clients. Learners will be guided through a practice-oriented and experiential learning process to become more aware and experience the true meaning of what it takes to:

• Provide care to senior clients using the person-centred care approach

• Assist these senior clients meet their enhanced hygiene needs and to perform their Activities of Daily

Core• Assist clients to meet basic hygiene needs

• Work in a safe working environment that meets the Workplace Safety and Health (Healthcare) Guidelines

Electives• Provide enhanced personal care for clients

• Assist clients with clinical care needs

• Support client in rehabilitation exercises and activities of daily living

• Engage clients through activities according to clients’ needs

Building Elder Friendly CommunitiesRetailers and consumer services businesses, are adapting to the demands of an ageing population. By helping our seniors stay engaged with society, facilitating activities they enjoy, and pursuing interests, we can help our customers lead fulfulling and independent lives.

Through this programme, participants will learn about the challenges seniors face, and then convert that understanding into action. They will be able to understand, and anticipate the needs of customers, and offer a compassionate and helping hand to those that need one. This will enable businesses to make a positive impact in the local community.

• Serving Senior Customers

Seniors at WorkplaceEquipping elderly with the necessary skillsets and knowledge enable them to stay active whether for work or to pursue their interests in an ever increasing technology-based lifestyle.

• Enhancing Seniors Employment Guidance

• Excellent Mentoring Skills

• Intergenerational Bonding at the Workplace

• Re-Employment: Equipping and Developing Yourself

• Turning Silver Into Gold


Trades Skills play an essential part in the construction of our infrastructures and buildings. Short courses and skills training are offered, primarily for the marine trade and construction industry. Training courses are conducted at our LHUB industry Skills Centre at Benoi. Conveniently scheduled public training courses are available such as riggers & signalman, metal scaffold erection, forklift, crane operations as well as welding.

Trades Skills

Trades• Enhanced Tutorial For Workshop To Enhance Safety Of

Crane Operation

• Forklift Refresher

• Metal Scaffold Erection - Workers Level

• Perform Rigger and Signalman Tasks

• Supervision of Metal Scaffold Erection

• Workshop To Enhance Safety Of Crane Operation

• WSQ Operate Forklift (3 Days)

• WSQ Operate Forklift (5 Days)

Welding• Flux Core Arc Welding 3G Carbon Steel 25.4mm

• Shielded Metal Arc Welding 3G Carbon Steel 10mm

• Shielded Metal Arc Welding 3G Carbon Steel 25.4mm

• Shielded Metal Arc Welding 4G Carbon Steel 25.4mm

Workplace Safety & Health Academy 33


Appointed by the Ministry of Manpower as the Accredited Training Provider for Workplace Safety & Health (WSH) programmes, NTUC LearningHub is also the approved Workforce Skills Qualifications Continuing Education Training Centre (WSQ CET) for WSH Professionals under the SkillsFuture Singapore (SSG). We promote and advocate the importance of WSH through the provision of specialised training to all stakeholders.

Workplace Safety & Health Skills

Courses for Workers • Apply Workplace Safety and

Health in Construction Sites

• Apply Workplace Safety and Health in Metal Work

• Apply Workplace Safety and Health in Process Plant

• Construction Safety Orientation – Tunnelling

• Perform Work in Confined Space Operation

• Shipyard Safety Instruction – General Trade

• Shipyard Safety Instruction – General Trade (Re-Certification Exam)

• Shipyard Safety Instruction – Hot Work Trade

• Shipyard Safety Instruction – Painter Trade

• Work at Height Course for Workers

• Construction Safety Orientation Course – Recertification

• Safety Orientation Course (Metalworking) – Recertification

Courses for Supervisors • Basic Industrial Safety and Health

for Supervisors

• Supervise Construction Work in Workplace Safety and Health

• Supervise Safe Lifting Operations

• Supervise Work in Confined Space Operation

• Supervise Workplace Safety and Health in Process Plant

• Supervise Tunnelling Work for Workplace Safety and Health

• Shipyard Supervisors Safety Course

“Seeing my trainees gaining relevant skillsets upon completing their courses and re-entering the workforce makes me happy.”

Mr Ronald khoo, Principal Trainer, Trades Campus, Workplace Safety and Health, with NTUC LearningHub.

Courses for Managerial• Construction Safety Course for

Project Managers

• Manhole Safety Assessor

• Monitor Noise and Vibration

• Safety Instruction for Ship Repair Managers

• Shipyard Safety Assessor – Hot Work Certification

• Assess Confined Space For Safety Entry and Work

• Managing Work at Height

Courses for WSH Professional• Bridging – Chemistry

• Bridging – Mathematics

• Bridging – Physics

• Comply With Workplace Safety and Health Policies and Procedures

• Maintain Workplace Safety and Health Policies and Procedures

• Manage Workplace Safety and Health System

• WSQ Certificate in WSH#

• WSQ Advanced Certificate in WSH

• WSQ Specialist Diploma in WSH#

• WSQ Specialist Diploma in Occupational Hygiene

“I decided to take up the Workplace Safety and Health (WSH) course from NTUC LearningHub for my own personal development. This gives me more career options and also a competitive edge over others.”

Ms Haryati Binte Ayub, 23 years old, trainee who had attended WSQ Advanced Certificate In WSH (Process Plant Elective)

bizSAFE Courses• bizSAFE Awareness Talk

• Workshop for CEO/Top Management (bizSAFE Level1)

• Develop a Risk Management Implementation Plan (bizSAFE Level 2)

• Develop a WSH Management System Implementation Plan (bizSAFE Level 4)

Other Courses• Basic Cardiac Life Support

• Basic Conversational English

• Basic Traffic Control

• Basic Traffic Management

• Chemical Safety Awareness

• CPR + AED

• Fire Protection System in Buildings

• Fire Safety Audit

• Fire Safety Awareness

• Fire Safety Committee

• Fire Warden in Buildings

• First Aid Life Saver

• First Aid Life Saver (CPR)

• First Aid Life Saver and CPR

• Hazmat Transport Driver Permit (HTDP)

• Maintenance Safety on Lock-out Procedures

• Occupational First Aid

• Occupational First Aid Refresher

• Standard First Aid*

• WSH Committee Members Training

• Standard First Aid + CPRAED*

*Available from 1st quarter of year 2018#Also available in modular basis

Workplace Safety & Health Academy 35


In today’s fast-moving and increasingly challenging business environment, companies need to have a competitive advantage to stay at the top of their industry. NTUC LearningHub offers consultancy services and programmes in the areas of human capital development, organisational development and productivity enhancement to empower your business for sustained growth and success.

corPorATe leArnIng SoluTIonS

37Corporate Learning Solutions

Human Capital Consultancy Services

People are increasingly becoming the most valuable asset of any organisation, contributing to the growth and success of the business. How do you ensure that you have the right people with the right capabilities? How can you attract, develop, motivate and retain the best talent in your organisation?

NTUC LearningHub offers consultancy services to equip your business with the framework to kick-start your human capital development.

Competency DevelopmentDefine a framework of skills, behaviours and attitudes that your staff will need to be effective in their roles. These competencies can be developed through various learning and development initiatives such as training programmes, on-the-job training and coaching. NTUC LearningHub can help your business to create a roadmap for employee development.

Performance ManagementPerformance management processes should support a high performing culture. Does your organisation have the right approach to managing employee performance?

Leadership DevelopmentLeaders initiate positive changes and make a significant impact in the organisation. Establish a talent management strategy and processes for developing your people. Discover ways to develop leadership capabilities within your organisation.

Employee Engagement In a world where the workforce is increasingly diverse and comprises employees from different generations, it is important to ensure that your staff are continually engaged and aligned to the organisation’s vision, mission and values. NTUC LearningHub provides solutions such as visioning, profiling, team building and many other programmes to help organisations with employee engagement.

Begin the journey of developing your human capital to its fullest potential with NTUC LearningHub today!

IDENTI3Discover your potential

®NET

CAR

EXP

PFTORG

CFT

INVART

IDENTI5®

Discover your balanceTYPE

LEAD

GOAL

ROLE

FLOW

SELF AWARENESS

LEADERSHIP DE VELOPMENT

TEAM BUILDING

COACHING

RELATIONSHIPPARENTING

ORGANISATION DEVELOPMENT (OD)

Helps you gain insights to your working style as well as discovering your natural strengths and weaknesses. With coaching and facilitated reflection, it can help you perform better at the workplace.

Helps to identify areas for improvement and reinforcement. The measurable results can provide insights to holistic understanding for the overall health of your organisation.

CAREER Helps you to discover if you are in the right job. By recognising the causes of your strengths and weaknesses, you can use it to help you define or redefine your career choices.

Helps you with understanding yourself as well as how you operate as a leader. Coupled with the Leadership framework, it can transform and equip you to become a better leader.

Helps to provide you valuable insights to better understand the innate abilities of the team members. It is the tool to team’s communi-cation, collaboration practices as well as conflict resolution.

Helps you build a systematic approach to coaching.

Helps you gain insights into the relationship patterns and dynamics. The framework can help to provide practical way to effective problem solving and effective communication.

Helps you understand who you are and your parenting style. This discovery helps you discover your family culture so that you can transmit the best personal aspects of your values to your child

GOLD Winner of

HUMAN RESOURCES BEST Psychometric Provider

of the year

FINALIST of

HUMAN RESOURCES BEST Team Building Provider

of the year

Identi3 Profiling makes complex psychology simple. Discover how this simple tool can help you achieve success in your organisation through development areas such as selection, talent development, coaching and team dynamism. Call us for a free trial so that you can uncover your values and explore how profiling can benefit your business.

Profiling Tools


IDENTI3Discover your potential

®NET

CAR

EXP

PFTORG

CFT

INVART

IDENTI5®

Discover your balanceTYPE

LEAD

GOAL

ROLE

FLOW

SELF AWARENESS

LEADERSHIP DE VELOPMENT

TEAM BUILDING

COACHING

RELATIONSHIPPARENTING

ORGANISATION DEVELOPMENT (OD)

Helps you gain insights to your working style as well as discovering your natural strengths and weaknesses. With coaching and facilitated reflection, it can help you perform better at the workplace.

Helps to identify areas for improvement and reinforcement. The measurable results can provide insights to holistic understanding for the overall health of your organisation.

CAREER Helps you to discover if you are in the right job. By recognising the causes of your strengths and weaknesses, you can use it to help you define or redefine your career choices.

Helps you with understanding yourself as well as how you operate as a leader. Coupled with the Leadership framework, it can transform and equip you to become a better leader.

Helps to provide you valuable insights to better understand the innate abilities of the team members. It is the tool to team’s communi-cation, collaboration practices as well as conflict resolution.

Helps you build a systematic approach to coaching.

Helps you gain insights into the relationship patterns and dynamics. The framework can help to provide practical way to effective problem solving and effective communication.

Helps you understand who you are and your parenting style. This discovery helps you discover your family culture so that you can transmit the best personal aspects of your values to your child

GOLD Winner of

HUMAN RESOURCES BEST Psychometric Provider

of the year

FINALIST of

HUMAN RESOURCES BEST Team Building Provider

of the year

NTUC LearningHub plays an important role in upgrading the professionalism of the cleaning and manufacturing industries in Singapore. We provide a range of training programmes to equip the workforce with vitual industry skills and knowledge, upgrade their skills and competencies, increase productivity and enhance cost efficiency. We also help to develop and implement training and progression pathways to improve employee job satisfaction and career advancement.

oTHer courSeS


Audit Consultant Skills

International Organisation for Standardisation (ISO)• Advanced Product Quality Planning

• Calibration & Metrology Training

• ISO / TS 16949: 2009 Awareness Training

• ISO / TS 16949: 2009 Effective Implementation

• ISO / TS 16949: 2009 Internal Auditor Training

• ISO 13485: 2016 Awareness Training

• ISO 13485: 2016 Internal Auditor Training

• ISO 14001 EMS Effective Implementation





• Mistake-Proofing

• OHSAS 18001: 2007 Awareness Training (ISO 45001: 2016)

• OHSAS 18001: 2007 Design & Developing An Effective Safety Mgt System

• OHSAS 18001: 2007 Hazard Identification, Risk Assessment & Control

• OHSAS 18001: 2007 Internal Auditor Training

• Production Part Approval Process

• Quality Tools & Techniques

• The Role of Top Management in ISO 14001 / ISO 9001: 2015


The Environmental Cleaning WSQ focuses on skills development for the cleaning industry at the national level and includes skills standards, assessment strategies and training curriculum.

The following are the objectives of the Environmental Cleaning WSQ:• To provide the relevant skills and competencies that are recognised by the cleaning industry and employers and

supports the Progressive Work Model.

• Chart the training and progression pathways for the cleaning workforce by mapping the skill and competencies against occupational groups at various levels.

• With better skills training and clear progression pathways, the Cleaning WSQ framework shall complement efforts to professionalise the cleaning industry and boost performance and productivity of the cleaning workforce, thereby increasing opportunities for better pay and mobility.

Environmental Cleaning Skills

Certificate in Environmental Cleaning• WSQ Clean Food Shops

• WSQ Clean Furniture and Furnishings

• WSQ Clean Vertical Surfaces, Glass and Ceiling

• WSQ Comply with Workplace Safety and Health Policies and Procedures (Cleaning)

• WSQ Demonstrate Understanding of the Local Cleaning Industry Environment

• WSQ Perform Basic Cleaning of Carpets

• WSQ Perform Basic Cleaning of Hard Floor Surfaces

• WSQ Perform Basic Cleaning of Washrooms

• WSQ Perform Cleaning of Public Residential Estate (Manual)

• WSQ Provide Quality Service

Higher Certificate in Environmental Cleaning• WSQ Comply with Workplace

Safety and Health Policies and Procedures (Cleaning)

• WSQ Perform Advanced Cleaning of Carpets and Upholstery

• WSQ Perform Advanced Cleaning of Hard Floor Surfaces

• WSQ Perform Advanced Cleaning of Washrooms

• WSQ Provide On-the-Job Training

• WSQ Provide Quality Service

• WSQ Schedule and Supervise Cleaning Services

Advanced Certificate in Environmental Cleaning• WSQ Demonstrate and Apply

Understanding Cleaning Methods and Process

• WSQ Maintain Workplace Safety & Health Policies and Procedures (Cleaning)

• WSQ Supervise Service Operations

Industry Solutions 41


NTUC LearningHub offers training courses for the manufacturing industry which are accredited by SkillsFuture Singapore (SSG) and developed from the SSG’s Singapore Workforce Skills Qualifications (WSQ) framework.

The Generic Manufacturing Skills WSQ is a national skills training system developed by various sectors in the manufacturing industry and the SkillsFuture Singapore (SSG).

It offers a systematic pathway that aims to equip the workforce with vital industry skills and knowledge to enhance competency, increase operational productivity and professionalism within the industry. Since October 2007, many workers have benefited from these courses, enabling them to upgrade themselves and achieve increased productivity and cost efficiency.

Manufacturing Skills

WSQ Certificate in Generic Manufacturing Skills (CGM)• WSQ Apply 5S Techniques

• WSQ Apply Quality Systems

• WSQ Apply Teamwork in the Workplace

• WSQ Certificate in Generic Manufacturing Skills – Integrated Assessment Pathway

• WSQ Certificate in Generic Manufacturing Skills – Integration (Integrated Assessment Pathway)

• WSQ Operate Basic Measuring Devices

• WSQ Operate Electrical Measurement Devices

• WSQ Perform Stock Control and Housekeeping

• WSQ Perform Warehouse Operations

• WSQ Use Basic Hand Tools and Equipment

• WSQ Use Hand Tools

WSQ Certified Operations Specialist (COS)• WSQ Apply 5S Techniques


• WSQ Apply Teamwork in the Workplace

• WSQ Apply Workplace Safety & Health Policy

WSQ Certified Operations Professional (COP)• WSQ Supervise Quality Procedures

• WSQ Supervise Teams at Work

• WSQ Supervise Work Improvement Processes

• WSQ Supervise Workplace Safety & Health Practices

WSQ Certified Associate Operations Executives (AOE)• WSQ Apply Management Level Planning Skills

• WSQ Apply Project Management Skills

• WSQ Manage Process Improvement

• WSQ Manage Quality Systems and Processes

WSQ Certified Productivity & Innovation Specialist (CPIS)• WSQ Apply 5S Techniques

• WSQ Apply Continuous Process Improvement Techniques

• WSQ Apply Innovation in the Workplace


• WSQ Perform Basic Productivity Practices

Other Courses• WSQ Apply Basic Lean Techniques in the Workplace

• WSQ Apply Failure Mode Effect and Analysis Techniques (AFMEA)

• WSQ Apply Lean Thinking in the Workplace

• WSQ Apply Root Cause Analysis (ARCA)

• WSQ Follow Good Manufacturing Practices

Industry Solutions 43

CPE/UEN no.: 200409359E 26 Nov 2014 – 25 Nov 2018

Version 1.1All information is correct at the time of printing.

NTUC LearningHub reserves the right to make changes at any time without notice in its absolute discretion.

NTUC LearningHub Pte Ltd

Individual: 6336 LHUB (5482) I Corporate: 6266 LHUB (5482)

www.ntuclearninghub.com

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