Training Programs Listing - IQCS Certification | Delivering …iqcs.net/PDF_files/Training...

Head Office: 100A, Eu Tong Sen Street, #07-02, Pearls Centre Office Podium, Singapore 059813 Tel: +65 67562888 Fax: +65 64988589

Website: http://www.iqcs.net e-mail: [email protected]

IQCS CERTIFICATION

IRCA (UK) Approved Auditor Training Organization

Training Programs Listing

No Training Programs

1 IRCA QMS Lead Auditor / Auditor Training Program(Public Training)

2 IRCA OHSAS Conversion Training Program(Public Training)

3 IRCA EMS Conversion Training Program(Public Training)

4 IRCA FSMS Conversion Training Program(Public Training)

5 IRCA ISO9000/TS16949 Lead Auditor / Auditor Training Program(Public Training)

6 QMS Internal Auditor Training Program (without exam)(2 Days) (In‐House Training)

7 OHSAS Internal Auditor Training Program(2 Days) (In‐House Training)

8 EMS Internal Auditor Training Program(2 Days) (In‐House Training)

9 ISO9001/TS16949 Internal Auditor Training Program(2 Days) (In‐House Training)

10 ISO9001 Awareness Training Program (1 day)(In‐House Training)

11 ISO14001 Awareness Training Program (1 day)(In‐House Training)

12 Introduction to OHSAS 18001 (1 day)(In‐House Training)

13 ISO9001 & OHSAS 18001 Integrated Management System Training Program (2days) (In‐House Training)

14 ISO9001 & ISO14001 & OHSAS 18001 Integrated Management System Training Program (2 days)(In‐House Training)

15

SPC (2 Days) (In‐House Training)

16

FMEA (2 Days) (In‐House Training)

17

DOE (Elementary) (2 Days) (In‐House Training)

18

Taguchi Method (2 Days) (In‐House Training)



IRCA REG. QUALITY MANAGEMENT SYSTEMS (ISO9001:2008)

AUDITOR/LEAD AUDITOR TRAINING COURSE

Reg. No. A18021

Five Day Programmes

Course Objectives:

• Understand the purpose of a “Process Approach” Quality Management System, the content and interrelationship of ISO 9000, ISO 9001, ISO 9004, ISO 19011 and the application of the 8 Quality Management Principles in the ISO 9001 QMS Model.

• Correctly interpret the ISO 9001 requirements, the assessment requirements & methodologies.

• How to plan, prepare , perform and report “Process Approach” QMS audits including ability to collect and analyze evidence, exercise objectivity and make decisions on the significance of observation made in accordance to relevant audit criteria.

Notes for Candidates :

1. A core requirement for our approval by the IRCA (IQA, UK ), is the need for candidates to participate in the whole five-day programme comprising at least 40 hours of lecture, workshop & study presentations. The Course criteria are in accordance with IRCA/2245.

2. Candidates need to demonstrate their capability as prospective auditors to the tutors by developing their questioning & reasoning skills at all times. Each delegate shall be required to participate actively in workshops, case studies and auditor role-playing or actual system audit situations as part of the structured class activities. At least 50% of the course time shall be used for such activities.

3. To ensure an effective & efficient training, the course itself has a number of time allocations for specific chapters. The training should be conducted in strict adherence to the planned training time-table. Use of mobile phones, pagers, etc which could disrupt the course is forbidden during the course.

4. To ensure full understanding of the course, candidates should study the ISO 9001 Standard before attending the course.

5. Candidates will be assessed continuously by our tutors over the five days & must pass this assessment before the candidate is allowed to sit for the written examination. Poor time keeping during the course shall be taken into account during the continuous assessment.

6. The second part of the assessment involves a written examination of two hours. The pass mark is 70%. The only reference material allowable during examination is the standard ISO 9001, the course notes provided by IQCS Certification and any personal notes



made by delegates during the course and a dictionary may be used during the examination.

7. Candidates who pass both the practical & written part of the course are considered to have satisfied the training requirements for the IRCA (IQA, UK).

8. To apply as Registered Auditor/Lead Auditor/Senior Auditor under the IRCA/IATCA Scheme, appropriate practical audits must be carried out. This will be explained in Chapter 11 during the course.



DAY 1 0830‐1830 Hours

TIME SUBJECT REFERENCE DOCUMENT

0830 – 0900 Ice‐Breaker

• Introduction between delegates • Tutors use outputs from the ICE BREAKER session to determine

where to place emphasis as the course unfolds

• Tutor’s Guide • ICE BREAKER Form

0900– 0930

Course Introduction

• IRCA Introduction • Notes for Delegates • Course Objectives

• IRCA/190 • IQCS/LA/13A

0930 – 1015 Quality Evolution & Introduction to ISO 9000 Quality Management System

• Approach: AL Based Presentation – “Mix & Match” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

Chapter 1

1015 – 1030 Tea Break



Chapter 1

1100 – 1230* 8 Principles of Quality Management and Basic Quality Concepts


Chapter 2

1230 – 1330 Lunch

1330 – 1515* Interpreting the ISO 9001 Requirements: Chapter 3



Part I – Overview & Clause 4, 5 & 6

(Part II‐ to be continued on Day 2)

Approach: AL Based Presentation – “Treasure Hunt”

Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

1515 – 1530 Tea Break

1530 – 1815 Syndicate Exercise:

Interpreting and Applying the ISO 9001 Requirements and the 8 Quality Management Principles (Based on Clause 4, 5 & 6)

- Team formation by Tutor‐in‐charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on

transparencies - Presentation by each group’s Team Leader (group

members shall support presentation, where necessary)

- Tutor‐in‐charge summarized accordingly.

Exercise 1

1815 – 1830 « Daily Course Summary & Students Feedback ‐ Conclusion of Day 1 training program against training objectives

‐ Students feedback for continual improvement on training approach

‐ Homework assignment (e.g., attempt specimen paper & revision of ISO Standard & specific assignment by tutor)

Training Program, Tutor’s Guide,

Session Plan,

Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the applicable sample outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work Activities).

Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs &supplement documents, specimen paper and any additional notes provided during the training & examination (open book) to maximize learning objectives.

Note 3 : Besides official breaks (lunch & 2 tea breaks), the tutors in-charge shall at their discretion give delegates small breaks (5~10 mins) in between sessions to meet part of the AL learning objectives.



DAY 2 0830‐1830 Hours


0830 – 1015* Interpreting the ISO 9001 Requirements:

Part II – Clause 7 & 8

• Approach: AL Based Presentation – “Mind‐Mapping” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

Chapter 3

1015 – 1030 Tea Break

1030 – 1100 Interpreting the ISO 9001 Requirements:

Part II – Clause 7 & 8 (continued …)

• Approach: AL Based Presentation –“Mind‐Mapping” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

Chapter 3

1100 – 1230 Syndicate Exercises

Interpreting and Applying the ISO 9001 Requirements and the 8 Quality Management Principles (Based on Clause 7 & 8)

- Team formation by Tutor‐in‐charge - Appointment of Team Leader - Team Discussion

Exercise 1

1230 – 1330 Lunch


Interpreting and Applying the ISO 9001 Requirements and the 8 Quality Management Principles (Based on Clause 7 & 8)

- Continue with Team Discussion - Document results of team discussion on



Exercise 1 (continued…)



- Tutor‐in‐charge summarized accordingly. 1530 – 1545 Tea Break

1545 – 1700 Quality Management System Documentation


Chapter 5

1700 ‐ 1815 Syndicate Exercise:

Process Interface Matrix/Map & Matrix of Requirements (Part 1)


transparencies - Presentation by each group’s Team Leader - Tutor‐in‐charge summarized accordingly.

Exercise 2



‐ Homework assignment (e.g., attempt specimen paper, revision of ISO Standard & specific assignment by tutor)


Session Plan,






DAY 3 0830‐1830 Hours



Process Interface Matrix/Map & Matrix of Requirements (Part II)

- Team formation by Tutor‐in‐charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on transparencies - Presentation by each group’s Team Leader - Tutor‐in‐charge summarized accordingly.

Exercise 2

1015– 1030 Tea Break

1030 – 1230 Planning & Conducting the ‘Process Approach’ Audit – The Responsibilities & Activities

• Approach: AL Based Presentation – “Stations” & “Skills Juggling” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

Chapter 6

1230 – 1330 Lunch

1330 – 1430 Planning & Conducting the ‘Process Approach’ Audit – The Responsibilities & Activities

• Approach: AL Based Presentation – “Stations” & “Skills Juggling” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

Chapter 6


Audit Planning - Team formation by Tutor‐in‐charge - Appointment of Team Leader - Team Discussion

Exercise 3

1515 – 1530 Tea Break


Audit Planning - Document results of team discussion on transparencies - Presentation by each group’s Team Leader (group members

Exercise 3

(continued…)



shall support presentation, where necessary) - Tutor‐in‐charge summarized accordingly.

1630 – 1730 Audit Checklist

• Approach: AL Based Presentation – “Skills Juggling” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

Chapter 7

1730 – 1815

Syndicate Exercise:

Audit Checklist Preparation - Team formation by Tutor‐in‐charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on transparencies

Exercise 5



‐ Homework assignment (e.g., attempt specimen paper & revision of

ISO Standard & specific assignment by tutor)


Session Plan,






DAY 4 0830‐1830 Hours



Audit Checklist Preparation - Presentation by each group’s Team Leader (group



Exercise 5

(continued…)

0930 – 1030 Corrective Action Request and Audit Reporting

• Approach: AL Based Presentation – “Stations” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

Chapter 8

1030 – 1045 Tea Break


Corrective Action Request and Audit Reporting


transparencies - Presentation by each group & open discussion

Exercise 6

1230 – 1330 Lunch



- Continue p Presentation by each group & open discussion


Exercise 6

(continued…)

1445 – 1515 Certification/Registration and Accreditation Chapter 9

1515 – 1530 Tea Break


Document Review - Team formation by Tutor‐in‐charge

Exercise 4



- Appointment of Team Leader - Team Discussion - Document results of team discussion on



- Tutor‐in‐charge summarized accordingly. 1815 – 1830 « Daily Course Summary & Students Feedback

‐ Conclusion of Day 1 training program against training objectives


‐ Homework assignment (e.g., attempt specimen paper & revision of ISO Standard & specific assignment by tutor)


Session Plan,






DAY 5 0830‐1800 Hours



Simulated Audit, Audit Reporting & Closing meeting Role Plays

- Team formation by Tutor‐in‐charge - Appointment of Team Leader - Team Discussion

Exercise 7

1015 – 1030 Tea Break



- Document results of team discussion on transparencies

- Presentation by each group’s Team Leader (group members shall support presentation, where necessary)


Exercise 7

(continued…)

1230 – 1330 Lunch



- Role Plays - Tutor‐in‐charge summarized accordingly.

Exercise 7

(continued…)

1430 – 1530 IRCA Certification Scheme for Auditors of Management Systems

Chapter 11

1530 – 1545 Tea Break

1545 – 1600

« Course Summary & Preparation for Examination ‐ Conclusion of 3 days training program against training

objectives ‐ Briefing of exam format ‐ Fill up Course Survey Form by respective delegates

• TRP • Course Survey

Form

1600 – 1800 Written Examination

1800 END OF TRAINING








OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEMS

AUDITOR/LEAD AUDITOR CONVERSION COURSE

IRCA Reg. No. A16834 Three Day Programme Course Objectives :

• To instruct OH&S auditors in the principles and practices specific to auditing for conformance with the national & international accepted norms & regulations relating to OH&S requirements. Example: BS 8800 & OHSAS 18001.

Learning Objectives :

• Understand the scope and fields of application of OH&S management systems standards and, where application, other criteria and standards against which an audit could be performed.

• Understand the techniques available, process and principles of risk assessment and their significance in the process of self-regulation for all OH&S requirements.

• Identify the requirements of the OH&S management systems standards against which an audit is to be performed.

• Explain the similarities and differences between the OH&S management system standards and the international and national standards for Quality and Environmental Management Systems.

• Describe the roles and responsibilities of auditors and lead auditors in the context of OH&S management systems audit.

• Explain the rationale supporting the implementation of OH&S management systems or the integration of OH&S requirements into existing management systems.

• Plan, prepare, perform and report both verbally and in wiring an audit of the management and operation of an organization in accordance with the requirements of established relevant audit criteria.



Notes for Delegates:

1. The three-day programme comprising at least 24 hours of lectures and case study presentations. Delegates need to demonstrate their capability as prospective auditors to the tutors by developing their questioning and reasoning skills at all times.

2. To ensure an effective and efficient training, the course itself has a number of time allocations for specific chapters. The training should be conducted in strict adherence to the planned training time-table. Use of mobile phones, pagers, etc which could disrupt the course is forbidden during the course.

3. To ensure full understanding of the course, delegates should study the OHSAS 18001

Standard before attending the course.

4. There are two independent elements in the assessment of delegates, both of which shall be satisfied if a delegate is to satisfactorily complete the course.

A continuous assessment of the attitude and performance of the delegates, relating directly to the course learning objectives. Poor time keeping during the course shall be taken into account during the continuous assessment.

Candidates need to demonstrate their capability as prospective auditors to the tutors by developing their questioning & reasoning skills at all times. Each delegate shall be required to participate actively in workshops, case studies and auditor role-playing or actual system audit situations as part of the structural class activities. At least 60% of the course time shall be used for such activities.

A written examination, of two-hour duration, using one of the current issues of IRCA set papers. Delegates may score a maximum of 100 marks, and the pass mark is 70.

5. Prior to attending this training course, delegates who intend to seek certification as an OH&S management systems auditor with IRCA are required to have successfully completed either:

IRCA/2245, IRCA/2145 or IRCA/145; QMS Auditor/Lead Auditor Training Course, or another acceptable equivalent QMS training course. Or

IRCA/2017; Auditing Principles and EMS Training Course, or another acceptable equivalent EMS training course. Or

IRCA/2001; Foundation Course on the ISO 9000 Series Standards, or acceptable equivalent, and IRCA/2002; Auditing Skills Course including the IRCA set examinations.

6. To apply as Registered Auditor/Lead Auditor under the IRCA Scheme, appropriate practical audits must be carried out. For more detailed information with respect to the Scheme, delegates should refer to IRCA (official website: www.irca.org).



DAY 1 0830-1845

TIME FRAME CONTENTS REMARKS

0830 – 0900 Ice-Breaker

• Introduction between delegates • Tutors use outputs from the ICE BREAKER session to

determine where to place emphasis as the course unfolds

• Tutor’s Guide,

• ICE BREAKER Form

0900 – 0930

Course Introduction


IQCS/OHS/01

IQCS/OHS/06

IRCA/190

0930 – 1000

« Chapter 1 Introduction to OH&S • Approach: AL Based Presentation – “Mix & Match” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

OH&S Course Notes

1000 – 1030 « Chapter 2 Introduction to OH&S Standards & Applications


OH&S Course Notes

1030 - 1045 Tea Break

1045 – 1130 « Chapter 9 Legal Aspects & Local Legislation • Approach: AL Based Presentation – “Treasure Hunt” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

OH&S Course Notes

1130 - 1200 « Chapter 3 Interpreting the OHSAS 18001: 2007 Requirements

• Approach: AL Based Presentation – “Treasure Hunt” & “Mind Mapping”


OH&S Course Notes

1200 – 1300 Lunch



1300 – 1430 « Chapter 3 Interpreting the OHSAS 18001: 2007 Requirements (con’t)

• Approach: AL Based Presentation – “Treasure Hunt” & “Mind Mapping”


OH&S Course Notes

1430 – 1515

Syndicate Work 1: Interpretation & Application of the OSHAS 18001 Requirements (Clause 4.2 ~ 4.6)

- Team formation by Tutor-in-charge

– Appointment of Team Leader – Team Discussion & consolidation of outputs – Presentation by each group & Open Discussion

IQCS/OHS/O4 & all applicable supplement documents

1515 - 1530 Tea Break

1530 – 1830

Syndicate Work 1: Interpretation & Application of the OSHAS 18001 Requirements (Clause 4.2 ~ 4.6) – contd.

– Presentation by each group & Open Discussion – Tutor-in-charge summarized accordingly.


1830 – 1845 « Daily Course Summary & Students Feedback - Conclusion of Day 1 training program against training objectives

- Students feedback for continual improvement on training approach

- Homework assignment (e.g., attempt specimen paper & revision of



Session Plan,






DAY 2 0830-1845


08030 – 1015 « Syndicate Work 2: Desktop Review Role Play – Formation of Auditor & Auditee Teams – Appointment of Lead Auditor & QMR – Explain the objectives of this Syndicate Work & roles of Lead

Auditors & MRs – Team Review of OH&S documentation & audit notes

taking – Consolidation of review findings & write up on

trasparencies


1015 – 1030 Tea Break

1030 – 1125 « Syndicate Work 2: Desktop Review Role Play (cont’d) - Presentation by Auditors & acknowledgement by Auditee – Observers’ inputs - Conclusion & Summary by Tutor-in-charge


1130 - 1230 « Chapter 5: Risk Assessment Techniques • Approach: AL Based Presentation – “Skills Juggling” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

OH&S Course Notes

1230 – 1330 Lunch

1330 – 1430 « Syndicate Work 3: OH&S Hazards Identification & Analysis

- Formation of Team Members - Appointment of Team Leaders - Explain the objectives of this Syndicate Work - Group Discussion - Consolidation of discussion & Write-up on Transparencies

OH&S Course Notes

1430 – 1515

« Syndicate Work 3: OH&S Hazards Identification & Analysis (cont’d)

- Presentation by Team Leaders - Observers’ inputs - Conclusion & Summary by Tutor-In-Charge


1515 – 1530 Tea Break



1530 – 1630

Chapter 6: Effective Emergency & Contingency Plans


OH&S Course Notes

1635 - 1730 Chapter 8: Similarities & Differences between OH&S management System Standards & the QMS & EMS Standards


OH&S Course Notes

1730 – 1830

Syndicate Work 4 :

Audit Time-table / Program Preparation

– Formation of Auditor & Auditee Teams – Appointment of Lead Auditor & EMR – Explain the objectives of this Syndicate Work & roles of Lead

Auditors & EMRs - Presentation by Team Leaders – Observers’ inputs – Conclusion & Summary by Tutor-In-Charge







Session Plan,






DAY 3 0830-1830


0830 – 0930

« Chapter 7: The Assessment Process • Approach: AL Based Presentation– “Stations” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

OH&S Course Notes

0930 – 1030 « Syndicate Work 5: OH&S Audit Checklist Preparation - Formation of Team Members - Appointment of Team Leaders - Explain the objectives of this Syndicate Work - Group Discussion & Consolidation of outputs – Open discussion - Conclusion & Summary by Tutor-In-Charge


1030 – 1045 Tea Break

1045 – 1230

« Syndicate Work 6: Simulated Audit(on-site) & Closing Meeting(Audit Reporting) Role Play

- Formation of Team Members - Appointment of Team Leaders - Explain the objectives of this Syndicate Work - Group Discussion


1230 – 1330 Lunch

1330 – 1530 « Syndicate Work 6: Simulated Audit(on-site) & Closing Meeting(Audit Reporting) Role Play (cont’d)

- Consolidation of discussion & Write-up

- Role Plays by Auditors and Auditee – Observers’ inputs - Conclusion & Summary by Tutor-In-Charge


1530 -1545 Tea Break OH&S Course Notes

1545 – 1600 « Chapter 10: IRCA Auditor Certification Schemes

1600 – 1630 « Course Summary & Preparation for Examination - Conclusion of 3 days training program against training

objectives - Briefing of exam format - Fill up Course Survey Form by respective delegates

• TRP • Course

Survey Form



1630 – 1830

« Written Examination IRCA Exam Paper






ENVIRONMENTAL MANAGEMENT SYSTEMS AUDITOR/LEAD AUDITOR

CONVERSION TRAINING (Reg. No A12654)

Three Day Programme Course Objectives :

• Understand the rationale supporting EMS implementation and accurately interpret the requirements of the ISO 14001 specification and their scope and field of application.

• Techniques available, process and principles of Environmental Aspect and Impact Assessment and Emergency response and preparedness and their significance in self-regulating all EMS requirements.

• How to plan, prepare, perform and report EMS audits including ability to collect and analyze evidence, exercise objectivity and make decisions on the significance of observation made in accordance to relevant audit criteria.


1 A core requirement for our approval by the IRCA (IQA, UK), is the need for candidates to participate in the whole three-day programme comprising at least 24 hours (minimum of 3 consecutive days) of lecture and study presentations. Candidates need to demonstrate their capability as prospective auditors to the tutors by developing their questioning and reasoning skills at all times.

2 Candidates need demonstrate their capability as prospective auditors to the tutors by developing their questioning & reasoning skills at all times. Each delegate shall be required to participate actively in workshops, case studies and auditor role-playing or actual system audit situations as part of the structural class activities. At least 60% of the course time shall be used for such activities.

3 Prior to attending this training course, delegates who intend to seek

certification as Environmental Management Systems Auditors with IRCA shall have successfully completed:

IRCA2245, IRCA/2145 or IRCA//145: QMS Auditor/Lead Auditor Training Course or another acceptable equivalent QMS training course. Or



IRCA/2020; OH&S Management Systems Auditor/Lead Auditor Training Course, or another

acceptable equivalent OH&S training course.

4 To ensure an effective and efficient training, the course itself has a number of time allocations for specific chapters. The training should be conducted in strict adherence to the planned training Time-table and Session Plan. Attendance for the full duration of the course is mandatory and the use of mobile phones, pagers, etc, which could disrupt the course, is forbidden.

5 To ensure full understanding of the course, candidates should study the ISO 14001:2004 series before attending the course.

6 Candidates will be assessed continuously by our tutors over the three days and must pass this assessment. Poor timekeeping during the course shall be taken into account during the continuous assessment and may result in failure to meet the course requirements.

7 The second part of the assessment involves a written examination of one hour 30 minutes. The pass mark is 56. Only the ISO 14001 specification, training course notes, personal notes made during the training and a dictionary may be used during the examination.

8 Candidates who pass both the practical and written part of the course are considered to have satisfied part of the training requirements for the IRCA registration as an auditor.

9 To apply as Registered EMS Auditor / Lead Auditor, appropriate practical audits must be carried out. This will be explained during the course. Delegates can visit www.irca.org for more information.

http://www.irca.org/



DAY 1 0830-1830 Hours



• Introduction between delegates • Tutors use outputs from the ICE BREAKER session to determine

where to place emphasis as the course unfolds

• Tutor’s Guide, • ICE BREAKER Form

0900– 0930

Course Introduction


• IRCA/190 • IQCS/EMS/01 • IQCS/EMS/08

0930 – 1000

Chapter 1 : Introduction


• Chapter 1 • Tutor’s Guide

1000 – 1015

Chapter 2 : Environmental Laws

• Approach: AL Based Presentation – “Treasure Hunt” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)


1015 – 1030 Tea Break 1030 – 1100

Chapter 2 : Environmental Laws(continued)

• Approach: AL Based Presentation – “Treasure Hunt” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)


1100 – 1130

Chapter 3 : Supporting Standards for ISO 14001

• Approach: AL Based Presentation –“Mix & Match” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)




1130 – 1230

Chapter 4 : Interpreting The ISO 14001 Standard – Part I

- Clause 4.2 to 4.6 (Overview)

Approach: AL Based Presentation – “Treasure Hunt”



1230 – 1330 Lunch 1330 – 1430 Syndicate Work 1 : Environmental Quiz

- Team formation by Tutor-in-charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on flip-chart - Presentation by each group’s Team Leader (group

members shall support presentation, where necessary) - Tutor-in-charge summarized accordingly.

• Exercise 1 • Tutor’s Guide

1430 – 1530 Syndicate Work 2: Interpretation & Application of the ISO 14001 Requirements (Clause 4.2 ~ 4.6)

- Team formation by Tutor-in-charge

- Appointment of Team Leader - Team Discussion - Document results of team discussion on flip-chart - Presentation by each group’s Team Leader (group



1530 – 1545 Tea Break

1545 – 1815 Syndicate Work 2: Continued…

Presentation by each group’s Team Leader (group members shall support presentation, where necessary)

- Tutor-in-charge summarized accordingly






- Homework assignment (e.g., attempt specimen paper & revision of ISO Standard & specific assignment by tutor)


Session Plan,






DAY 2 0800-1830 Hours


0800 - 1015 Syndicate Work 3 : Environmental Impact Analysis

- Formation of Team Members - Appointment of Team Leaders - Explain the objectives of this Syndicate Work - Group Discussion - Consolidation of discussion & Write-up - Presentation by selected team member - Conclusion & Summary by Tutor-In-Charge


1015 - 1030 Tea Break

1030 - 1100 Chapter 5 : Matrix of Requirements, Process Flow Chart & ISO 14001 Documentation



1100 - 1230 Syndicate Work 4: Desktop Review of EMS Documentation

– Formation of Auditor & Auditee Teams – Appointment of Lead Auditor & EMR – Explain the objectives of this Syndicate Work & roles of

Lead Auditors & EMRs – Team Review of EMS documentation & audit notes taking – Consolidation of review findings & write up on

transparencies


1230 - 1330 Lunch

1330 – 1430

Syndicate Work 4 (continued):

- Presentation by Team Leaders - Conclusion & Summary by Tutor-in-charge

• Exercise 4 (Continued…)

• Tutor’s Guide

1430 - 1515

Chapter 7 : Purpose and Use of Audit Checklist & Notes





1515 - 1530 Tea Break

1530 – 1645

Syndicate Work 5 : Audit Checklist Preparation

– Formation of Auditor & Auditee Teams – Appointment of Lead Auditor & EMR – Explain the objectives of this Syndicate Work & roles of

Lead Auditors & EMRs - Presentation by Team Leaders – Conclusion & Summary by Tutor-In-Charge


1645 – 1730 Chapter 8 : Preparation for Assessment



1730– 1815

Syndicate Work 6 : Audit Time-table / Program Preparation

- Formation of Team Members - Appointment of Team Leaders - Explain the objectives of this Syndicate Work - Group Discussion - Consolidation of discussion & Write-up - Open Discussion - Conclusion & Summary by Tutor-In-Charge




- Homework assignment (e.g., attempt specimen paper & revision of ISO Standard & specific assignment by tutor)


Session Plan,






DAY 3 0800-1830 Hours

TIME CONTENTS REMARKS 0800 - 0915 Chapter 9 : The Assessment Process

• Approach: AL Based Presentation– “Stations” Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)


0915 – 0945 Chapter 10 : Non Conformance Report



0945 – 1015

Chapter 11 : Post Audit Activities



1015 - 1030 Tea Break 1030 – 1230

Syndicate Work 7 : Audit Reporting, Closing meeting & Simulated Audit Role Plays

- Formation of Auditor & Auditee Teams - Appointment of Lead Auditor & EMR - Explain the objectives of this Syndicate Work & roles of Lead

Auditors & EMRs - Role Plays & Group Discussion - Conclusion & Summary by Tutor-In-Charge -


1230 – 1330 Lunch 1330 – 1530

Syndicate Work 7 (continued) :

- Role Plays & Group Discussion - Conclusion & Summary by Tutor-In-Charge -

• Exercise 7 (continued ...)

• Tutor’s Guide

1530 – 1545 Tea Break 1545 – 1615

Chapter 12 : IRCA Criteria for Certification as EMS Auditor




1615 – 1630

« Course Summary & Preparation for Examination - Conclusion of 3 days training program against training

objectives - Briefing of exam format - Fill up Course Survey Form by respective delegates

• TRP • Course Survey

Form

1630 – 1800 Written Examination • IRCA Exam Paper

1800 END OF TRAINING






IRCA FOOD SAFETY MANAGEMENT SYSTEMS

AUDITOR CONVERSION COURSE IRCA Reg. No. A17238

Three Day Program

Course Overview:

• This course satisfies part of the IRCA (International Register of Certificated Auditors) training requirements for certification as IRCA FSMS Auditor.

• ISO 22000:2005 provides industry with a standard for managing and reducing the risks to health resulting from operations across the food chain. The aim of this course is to equip existing auditors of other management system standards, who have with a food industry background, with the knowledge and skills required to assess the adequacy of the design, implementation and improvement of a food industry organization’s food safety management system against ISO 22000:2005, in accordance with ISO 19011.

• The focus of this course must be on evaluating the effectiveness of a FSMS through interpretation of ISO 22000:2005, in the legislative framework and the significant hazards of its operational processes.

• This course trains delegates thoroughly on how to plan, organize and conduct an internal or external Food Safety / Quality Management System Audit and to report the results.

• It also assists delegates in preparing their own organization for third party audits.

Learning Objectives:

Knowledge

• Describe the fundamental purpose of a food safety management system and explain the principles, processes and techniques used for the assessment and management of food management of food safety hazards, including the significance of these for FSMS auditors.

• Explain the purpose, content and interrelationship of the following: management system standards; ISO 22000:2005; guidance documents (ISO 15161:2001); industry practice; standard operating procedures; and the legislative framework relevant to a FSMS.



Skills

• Interpret the requirements of ISO 22000:2005 to audit an organization’s FSMS, with particular reference to:

- The effectiveness of the organization’s management of risk through its food safety risk assessment and control planning

- The capability of an organization to maintain and exceed compliance with legislative requirements

- The adequacy of the organization's emergency preparedness and response. - The implementation of operational risk control, monitoring and measurement. - The continuous improvement of food safety management system performance.

• Explain the role of an auditor to plan, conduct, report and follow up and food safety management systems audit in accordance with 19011.


1. The three-day programme comprising at least 24 hours of lectures and case study presentations. Delegates need to demonstrate their capability as prospective auditors to the tutors by developing their questioning and reasoning skills at all times.


3. To ensure full understanding of the course, delegates should study the ISO

22000:2005 Standard before attending the course.




A written examination, of 1½ hr duration, using one of the current issues of IRCA set papers. Delegates may score a maximum of 80 marks, and the pass mark is 56.



5. Before attending this training course students who intend to seek certification as an FSMS auditor with IRCA are required to have successfully completed an IRCA certified (or equivalent) 5-day Lead Auditor training course in another discipline (QMS, EMS, OH&S etc)

6. To apply as Registered Auditor/Lead Auditor under the IRCA Scheme, appropriate practical audits must be carried out. For more detailed information with respect to the Scheme, delegates should refer to IRCA (official website: www.irca.org).



DAY 1 0800 – 1830

TIME FRAME CONTENTS

Key Ref. Documents


• Introduction between delegates • Tutors use outputs from the ICE BREAKER session to

determine where to place emphasis as the course unfolds

Tutor’s Guide,

ICE BREAKER Form

0830 – 0900

Course Introduction


IRCA/190

Tutor’s Guide

Training Program (pg 1-2)

0900 – 0930

« Chapter 1: ISO 9001:2000, ISO 15161 & Food Safety Standards

Tutor’s Guide

ISO 9001:2000 ISO 15161:2001

ISO 22000:2005

0930 – 1015 « Chapter 2: Food Safety Legislation & Standards

Tutor’s Guide

Supplement documents for chapter 2 & 3

1015 – 1030 Tea Break

1030 – 1200 « Chapter 3: Pre-requisite Programs & HACCP Approach: Workshop Based Presentation


Tutor’s Guide

Supplement documents & sample outputs for chapter 2 & 3 &

IQCS/FSMS/24 (pg 19-27)

1200 – 1300 Lunch



1300 – 1400 « Syndicate Work Exercise 1: Food Safety Quiz - Formation of Team Members

- Appointment of Team Leaders

- Explain the objectives of this Syndicate Work Exercise

- Group Discussion - Consolidated & Conclusion of discussion

- Presentation by Selected Team Member - Conclusion & Summary by Tutor-in-Charge

Syndicate Exercise 1 & Session Plan,, Tutor’s Guide, Training Realization Planning , IQCS/FSMS/28 Model Answer for Ex 1

1405 – 1515

« Chapter 4: Interpretation of ISO 22000 for Food Safety Audits (Part I)

– Clause 1 to 7 (Overview)

Approach: Workshop Based Presentation


Tutor’s Guide

ISO 22000:2005 ISO 15161:2001

IQCS/FSMS/24 (pg 19-27),

Sample FSMS Audit Checklist

1515 – 1530 Tea Break

1530 – 1820 « Syndicate Work Exercise 2: Interpreting and applying the ISO 22000 Requirements - Clauses 4 ~ 7

- Formation of Team Members



- Group Discussion

- Consolidated & Conclusion of discussion

- Presentation by Selected Team Member

- Conclusion & Summary by Tutor-in-Charge

Syndicate Exercise 2 & Session Plan, Tutor’s Guide, Training Realization Planning ,

ISO 22000:2005 Model Answer for Ex 2






ISO 22000 Standard & specific assignment by tutor)


Session Plan,

Specimen paper

Daily Course Critiques






DAY 2 0830 – 1830

TIME FRAME CONTENTS

Key Ref. Documents

0830 – 0900 « Chapter 4: Interpretation of ISO 22000 for Food Safety Audits (Part II) - Clause 8



ISO 22000:2005 ISO 15161:2001

IQCS/FSMS/24 (pg 19-27) &


0900 – 1015 « Syndicate Work Exercise 3: Understand the Interrelationship between ISO 22000 Requirements - Formation of Team Members

- Appointment of Team Leaders - Explain the objectives of this Syndicate Work Exercise

- Group Discussion




Syndicate Exercise 3 & Session Plan, ISO 22000:2005, Tutor’s Guide,

Model Answer for Ex 3

1015 – 1030 Tea Break

1030 – 1200 « Syndicate Work Exercise 4: Document Review (on-site) Closing Meeting role-play :

The Evaluation of PRP Manual, CCPs, HACCP Plan & all associated supporting procedures and forms


- Appointment of Team Leaders - Explain the objectives of this Syndicate Work Exercise - Group Discussion




Syndicate Exercise 4 & Session Plan,, Tutor’s Guide , Case Studies provided, Model Answer for Ex 4



1200 – 1300 Lunch

1300 – 1515 « Chapter 5: Planning & Conducting the Audit Approach: Workshop Based Presentation


ISO 22000:2005 ISO 15161:2001

ISO 19011:2002


1515 – 1530 Tea Break

1530 – 1630

« Syndicate Work Exercise 5: Audit Time – Table / Program Preparation


- Appointment of Lead Auditor

- Explain the objectives of this Syndicate Work & roles of Lead

Auditor & auditor

- Presentation by appointed Team Member

- Conclusion & Summary by Tutor-In-Charge

Syndicate Exercise 5 & Session Plan, Tutor’s Guide, Model Answer for Ex 5

1630 – 1730

« Chapter 6: Audit Checklist



ISO 22000:2005 ISO 15161:2001


1730 – 1820 « Syndicate Work Exercise 6: Process Approach Audit Checklist Preparation (To be continued on Day 3)



- Explain the objectives of this Syndicate Work - Group Discussion

- Consolidation of discussion & Write-up on Transparencies

Syndicate Exercise 6 & Session Plan,, Tutor’s Guide,

Sample FSMS Audit Checklist,







ISO 22000 Standard & specific assignment by tutor) & Ex 7 (see instructions in Ex 7)


Session Plan, Specimen paper

Daily Course Critiques

Note 1: Tutors shall refer to the Session Plan in the Tutors guide, Training Realization Planning & all the

applicable sample outputs & supplement documents (note: specified in the respective syndicate exercises for all Syndicate Work Activities).

Note 2: All delegates shall refer to the Training Notes, ISO Standards, applicable sample outputs & supplement documents, specimen paper and any additional notes provided during the training & examination (open book) to maximize learning objectives.




DAY 3 0830 – 1830

TIME FRAME CONTENTS

Key Ref. Documents

0830 – 1000

« Syndicate Work Exercise 6: Process Approach Audit Checklist Preparation (Continued from Day 2) - Presentation by Selected Team Member


Syndicate Exercise 6 & Session Plan, Tutor’s Guide, Sample FSMS Audit Checklist, Model Answer for Ex 6

1000 – 1015 Tea Break

1015 – 1100 Syndicate Work Exercise 7: Food Safety Pub Talk




- Homework by respective team members - Consolidation of homework & Conclusion

- Presentation by respective groups and Open Discussion - Conclusion & Summary by Tutor-in-Charge

Syndicate Exercise 7 & Session Plan, Tutor’s Guide.

1100 – 1130

« Chapter 7 Corrective Action Request & Audit Reporting

Accelerated Learning Approach: workshop -> presentation approach Use “outputs from Ex 7” to post validate students’ understanding of the learning objectives of Chap 7 (e.g. demonstration of relevant objective evidence from own industry)

ISO 22000:2005 ISO 15161:2001

ISO 19011:2002

Outputs from Ex 7

1130 – 1230

Syndicate Work Exercise 8: Audit(Simulated) & Audit Reporting (Closing Meeting) & Follow Up(Simulated) Role Plays



- Explain the objectives of this Syndicate Work

- Group discussion by all participants

- Group Interaction between auditors and auditee (Simulated Audit)

Syndicate Exercise 8 & Session Plan,, Tutor’s Guide,




1230 – 1330 Lunch

1330 – 1515 Syndicate Work Exercise 8: Audit(Simulated) & Audit Reporting (Closing Meeting) & Follow Up(Simulated) Role Plays

-Consolidation of discussion & Audit Report Writing - Presentation by Selected Team Member (Closing Meeting & Follow Up role plays)

Same as above

1515 – 1530 Tea Break

1530 – 1630 Syndicate Work Exercise 8: Audit(Simulated) & Audit Reporting (Closing Meeting) & Follow Up(Simulated) Role Plays

- Presentation by Selected Team Member (Observers)


Same as above

1630 – 1645 « Chapter 8: IRCA FSMS Auditor Certification Scheme Tutor’s Guide & IRCA//902

1645 – 1700 « Course Summary & Preparation for Examination - Conclusion of 3 days training program against training

objectives - Briefing of specimen paper solutions & exam format - Fill up Course Survey Form by respective delegates

IQCS/FSMS/09, SPECIMEN PAPER,

Course Survey Form

1700 – 1830

« Written Examination Training Realization Planning (section 3) & IRCA EXAM PAPER






IRCA REG. ISO 9001:2000/TS 16949:2002 SERIES AUDITOR/LEAD AUDITOR

TRAINING COURSE FOR AUTOMOTIVE INDUSTRY

Reg. No. A18021 Five Day Programmes

Course Objectives:

• Understand the purpose of a “Process Approach” Quality Management System, the content and interrelationship of ISO 9000, ISO 9001/TS 16949, ISO 9004, ISO 19011 and the application of the 8 Quality Management Principles in the ISO 9001 QMS Model.

• Correctly interpret the ISO 9001:2000/TS 16949:2002 requirements, the assessment requirements & methodologies.

• How to plan, prepare , perform and report “Process Approach” QMS audits including ability to collect and analyze evidence, exercise objectivity and make decisions on the significance of observation made in accordance to relevant audit criteria.

Notes for Candidates :

1. A core requirement for our approval by the IRCA (IQA, UK ), is the need for candidates to participate in the whole five-day programme comprising at least 42 hours of lecture, workshop & study presentations. The Course criteria are in accordance with IRCA/2245.

2. Candidates need to demonstrate their capability as prospective auditors to the tutors by developing their questioning & reasoning skills at all times. Each delegate shall be required to participate actively in workshops, case studies and auditor role-playing or actual system audit situations as part of the structured class activities. At least 50% of the course time shall be used for such activities.

3. To ensure an effective & efficient training, the course itself has a number of time allocations for specific chapters. The training should be conducted in strict adherence to the planned training time-table. Use of mobile phones, pagers, etc which could disrupt the course is forbidden during the course.

4. To ensure full understanding of the course, candidates should study the ISO 9001: 2000/TS 16949:2002 Standard before attending the course.

5. Candidates will be assessed continuously by our tutors over the five days & must pass this assessment before the candidate is allowed to sit for the written examination. Poor time keeping during the course shall be taken into account during the continuous assessment.

6. The second part of the assessment involves a written examination of two hours. The pass mark is 70%. The only reference material allowable during examination is the standard ISO/TS 16949, the course notes provided by IQCS Certification and any personal notes made by delegates during the course and a dictionary may be used during the examination.

7. Candidates who pass both the practical & written part of the course are considered to have satisfied the training requirements for the IRCA (IQA, UK).

8. This Course will only qualify the candidates for the generic quality certification program as IRCA does not have automotive program. To apply as Registered Auditor/Lead Auditor/Senior Auditor under the IRCA Scheme, appropriate practical audits must be carried out. This will be explained in Chapter 11 during the course.

Page 43 of 90

DAY 1 0830-1900 Hours


0830 – 0900 Course Objectives & Delegates Responsibilities IRCA/2245

0900 – 1015 Quality Evolution & Introduction to Quality Management System Chapter 1

1015 – 1030 Tea Break

1030 – 1230 The ISO/TS 16949 QMS Model



Chapter 2

1230 – 1330 Lunch


The TS 16949/Automotive Quiz - Team formation by Tutor-in-charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on transparencies - Presentation by each group’s Team Leader (group members

shall support presentation, where necessary) - Tutor-in-charge summarized accordingly.

Exercise 1

1515 – 1530 Tea Break

1530 – 1630 The Requirements of ISO 9001/TS 16949:2002

Part I - Clause 4, 5 & 6

(to be continued on Day 2)



Chapter 3

Page 44 of 90

1630 - 1640 Break (10 min)

1640 - 1730 The Requirements of ISO 9001/TS 16949:2002

Part I - Clause 4, 5 & 6 (to be continued)

Chapter 3


Interpreting and Applying the ISO/TS 16949 Requirements (Part I)

- Team formation by Tutor-in-charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on transparencies - Presentation by each group’s Team Leader (group members


Exercise 2

Note 1 : 5 mins break will be given per hour interval or after every chapter/workshop, where appropriate to maintain learning effectiveness.

Note 2 : Delegates will be assessed during the “Workshop Based Presentation” & syndicate exercise/open discussion

DAY 2 0830-1900 Hours



Part II – Clause 7 & 8(continued from Day 1)



Chapter 3

0930 – 0940 Break (10 min)

Page 45 of 90


Part II – Clause 7 & 8(continued)

Chapter 3

1015 – 1030 Tea Break





Chapter 3


Interpreting and Applying the ISO/TS 16949 Requirements (Part II)

- Team formation by Tutor-in-charge - Appointment of Team Leader - Team Discussion

Exercise 2

1230 – 1330 Lunch


Interpreting and Applying the ISO/TS 16949 Requirements (Part II)

- Document results of team discussion on transparencies - Presentation by each group’s Team Leader (group members


Exercise 2 (continued…)

1530 – 1545 Tea Break

1545 – 1640 Implementation of ISO/TS QMS



Chapter 4

1640 – 1650 Break (10min)

Page 46 of 90

1650 – 1745 Documentation of ISO/TS QMS



Chapter 5


Document Review: - Team formation by Tutor-in-charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on transparencies

Exercise 3


Note 2 : Delegates will be assessed during the “Workshop Based Presentation” & syndicate exercise/open discussion

DAY 3 0830-1900 Hours



Document Review: - Presentation by each group’s Team Leader (group members


Exercise 3

(continued…)

1030– 1045 Tea Break

1045 – 1045 Assessment of ISO/TS QMS – The Responsibilities & Activities



Chapter 6

1045 - 1155 Break (10min)

1155 - 1230 Assessment of ISO/TS QMS – The Responsibilities & Activities Chapter 6

Page 47 of 90

(Continued)

1230 – 1330 Lunch

1330 – 1430 Assessment of ISO/TS QMS – The Responsibilities & Activities



Chapter 6

(continued...)


Audit Planning - Team formation by Tutor-in-charge - Appointment of Team Leader - Team Discussion

Exercise 4

1515 – 1530 Tea Break


Audit Planning - Document results of team discussion on transparencies - Presentation by each group’s Team Leader (group members

shall support presentation, where necessary) - Tutor-in-charge summarized accordingly

Exercise 4

(continued…)

1630 – 1730 Audit Checklist



Chapter 7

1730 – 1900

Syndicate Exercise:

Audit Checklist Preparation - Team formation by Tutor-in-charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on transparencies

Exercise 5


Note 2 : Delegates will be assessed during the “Workshop Based Presentation & ”syndicate exercise/open discussion

Page 48 of 90

DAY 4 0830-1900 Hours



Audit Checklist Preparation - Presentation by each group’s Team Leader (group members


Exercise 5

(continued…)

1030 – 1045 Tea Break

1045 – 1145 Corrective Action Request and Audit Reporting



Chapter 8



- Team formation by Tutor-in-charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on transparencies

Exercise 6

1230 – 1330 Lunch



- Document results of team discussion on transparencies - presentation by each group’s Team Leader (group members


Exercise 6

(continued…)

1515 – 1530 Tea Break

1530 – 1650 The ISO 9001/TS 16949 Certification Regulation Chapter 9

1650 – 1700 Break (10min)

1700 – 1820 The ISO 9001/TS 16949 Statistical Tools Chapter 10

Page 49 of 90



1820 – 1830 Break (10min)

1830 – 1900 IRCA and IATCA Certification Scheme for Auditors of Management Systems

Chapter 11


Note 2 : Delegates will be assessed during the “Workshop Based Presentation & syndicate exercise/open discussion

Page 50 of 90

DAY 5 0830-1830 Hours


0830 – 1015 Syndicate Work:

Stimulated Audit, Audit Reporting (Closing Meeting) & Follow-Up Role Play


Exercise 8

1015 – 1030 Tea Break



- Continued with Team discussion - Document results of team discussion on transparencies - Presentation by each group’s Team Leader (group


Exercise 8

(continued…)

1230 – 1330 Lunch



- Continued with presentation by each group’s Team Leader (group members shall support presentation, where necessary)

- Tutor-in-charge summarized accordingly.

Exercise 8

(continued...)

1500 – 1515 Tea Break


1800 – 1830 Course Debrief; Customer Survey Form and Information on re-sit/complaints/ appeals/ certificate suspension and withdrawal procedures

IQCS procedures


Note 2 : Delegates will be assessed during the “Workshop Based Presentation & syndicate exercise/open discussion

Page 51 of 90

COURSE DURATION BREAKDOWN

Day Tutor-led Sessions Syndicate Exercises/Open Discussion 1 3 hr 3 hr 15 min

2 3 hr 45 mins 4 hr 30 mins

3 3 hr 45 min 5 hr 15 min

4 4 hr 30 min 4 hr 30 min

5 30 mins 5 hr 30 min

Note 1: Above is just an approximate breakdown, the tutors are responsible to make necessary adjustment to the program to ensure optimum learning outcomes (see Tutor’s Guide IQCS/TS 16949/04 –“IMPORTANT INSTRUCTIONS TO TUTORS”, item (vii))

Note 2: For “workshop based” presentation, the tutor in-charged is to ensure active interactions with delegates to validate understanding (e.g., citing a case & requesting delegate to demonstrate relevant objective evidence/answer)

Note 3: To ensure optimum learning outcomes from the respective workshops, the tutors in-charge shall use “Accelerated Learning Techniques” (see Session Plans for the respective syndicate exercises)

Note 4: Above excludes refreshment breaks, lunches and examination duration

Page 52 of 90

Page 53 of 90

ISO 9000:2008 INTERNAL AUDITOR TRAINING (w/o

exam)

COURSE OBJECTIVES

By the end of this ISO 9000: 2008 Series Internal Auditor Training, delegates who achieved successful completion should be able to:

1. Describe and explain the evolution, purposes and benefits of a quality management

system and the eight quality management principles.

2. Understand the intent, content and interrelationship of the ISO 9000: 2008 family

including ISO 9000, ISO 9001, ISO 9004 and ISO 19011.

3. Interpret accurately the requirements of the ISO 9001 elements, and site ISO 9004

and 8 quality management principles requirements, where applicable and appropriate.

4. Understand the responsibilities, authorities and activities of an auditor/lead auditor

(internal and external), auditee and other members if any, such as technical experts,

legal experts and guides.

5. Plan a “Process Approach” audit effectively, including audit preparation, developing

audit checklist and matrix of requirements, estimating audit duration, document

review/stage one audit, pre-site audit visit, formation of audit team and preparing the

on-site audit plan.

6. Conduct a “Process Approach” audit effectively, including Opening/Interim/Closing

meeting; gathering objective evidence through use of checklist and matrix;

establishing audit trial; interviewing, questioning and observation; assessing data,

records and reports and demonstrating sensitivity to auditee; draw sound conclusions

based on audit findings.

7. Reporting the audit in an accurate and impartial manner so as to add value to the

audit, as well as carrying out follow-up activities such as closing of CARs after

evaluating the effectiveness of the corrective and preventive actions.

ISO 9000: 2008 Series Internal Auditor Course

2-Day Programme

Day 1 (0900 – 1730)

0900 - 0915 Course Introduction

0915 – 1015 Chapter 1 – Quality Evolution and Introduction to ISO 9000 Quality Management System

1015 – 1030 Refreshment Break

1030 – 1230 Chapter 2 - 8 Principles of Quality Management and other Basic Quality

Concepts

1230 – 1330 Lunch Break

1330 – 1515 Chapter 3 - Interpreting the ISO 9001: 2008 Requirements


1530 – 1730 Interpreting the ISO 9001: 2008 Requirements

(With Syndicate Exercise)

The above programme may vary as the training progresses.

Page 54 of 90

Day 2 (0900 – 1730)

0900 – 1030 Chapter 4 - Matrix of Requirements and Process Flow Chart



1045 – 1230 Chapter 5 – Planning & Conducting the ‘Process Approach’ Audit – The

Responsibilities & Activities


1330 – 1515 Chapter 6 – Audit Checklists



1530 – 1700 Chapter 7 – Corrective Action Request and Audit Reporting


1500– 1730 Course Debrief


Page 55 of 90

OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEMS

INTERNAL AUDITOR COURSE Two Day Programme

Course Objectives :

• To instruct OH&S auditors in the principles and practices specific to auditing for conformance with the national & international accepted norms & regulations relating to OHSAS 18001 requirements.

Learning Objectives :

• Understand the scope and fields of application of OH&S management systems standards and, where application, other criteria and standards against which an audit could be performed.

• Understand the techniques available, process and principles of risk assessment and their significance in the process of self-regulation for all OH&S requirements.

• Identify the requirements of the OH&S management systems standards against which an audit is to be performed.

• Describe the roles and responsibilities of auditors in the context of OH&S management systems audit.

• Plan, prepare, perform and report both verbally and in wiring an audit of the management and operation of an organization in accordance with the requirements of established relevant audit criteria.

Page 56 of 90


1. The program comprising at least 16 hours of theory and workshops. Delegates need to demonstrate their capability as prospective auditors to the tutors by developing their questioning and reasoning skills at all times.


3. To ensure full understanding of the course, delegates should study the OHSAS

18001 Standard before attending the course.




A written examination - delegates may score a maximum of 100 marks, and the pass mark is 60.

Page 57 of 90

DAY 1


0800 – 0830

Course Introduction

• Notes for Delegates • Course Objectives

0830 – 0900 Chapter 1 Introduction to OH&S Standards & Applications OH&S Course Notes

0900 – 1015 Chapter 2 Interpreting the OHSAS 18001 Requirements


« Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

OH&S Course Notes

1015 - 1030 Tea Break

1030 – 1200 Chapter 2 Interpreting the OHSAS 18001 Requirements


« Min. 30% of tutoring time on Active Interaction with participants to validate understanding (e.g. demonstration of relevant objective evidence)

OH&S Course Notes

1200 – 1300 Lunch

1300 – 1515 Syndicate Work 1: Desktop Review Role Play

– Formation of Auditor & Auditee Teams – Appointment of Lead Auditor & QMR – Explain the objectives of this Syndicate Work & roles of Lead

Auditors & MRs – Team Review of OH&S documentation & audit notes

taking – Consolidation of review findings & write up on

transparencies - Presentation by Auditors & acknowledgement by Auditee – Observers’ inputs – Conclusion & Summary by Tutor-in-charge

IQCS/OHS/O4 & all

applicable supplement documents

Page 58 of 90

1515 - 1530 Tea Break

1530 – 1630 Chapter 3 Legal Aspects & Local Legislation OH&S Course Notes

1630 – 1730 Chapter 4: Risk Assessment Techniques OH&S Course Notes

1730 – 1800 Day 1 Summary & feedback

Page 59 of 90

• DAY 2


0800 – 1015 Chapter 5: The Assessment Process OH&S Course Notes

1015 – 1030 Tea Break

1030 – 1125 Syndicate Work 2: OH&S Audit Checklist Preparation



1130 - 1230 Syndicate Work 2: OH&S Audit Checklist Preparation (cont’d)

- Presentation by Team Leaders – Observers’ inputs Conclusion & Summary by Tutor-In-Charge


1230 – 1330 Lunch

1330 – 1430 Syndicate Work 3: Simulated Audit(on-site) & Closing Meeting(Audit Reporting) Role Play



1430 – 1515

Syndicate Work 3: Simulated Audit(on-site) & Closing Meeting(Audit Reporting) Role Play (cont’d)

- Role Plays by Auditors and Auditee – Observers’ inputs - Conclusion & Summary by Tutor-In-Charge


1515 – 1530 Tea Break

1530 – 1600 Course Summary & Preparation for Examination

1600 - 1730 Written Examination

Page 60 of 90

1730 – 1800 Course Summary & feedback

Page 61 of 90

EMS (ISO 14000) INTERNAL AUDITOR TRAINING

2-Day Programme

Day 1 (0900 – 1730)

0900 - 1015 Chapter 1 – Introduction


1030 – 1200 Chapter 2 – Environmental Laws

1200 – 1230 Chapter 3 – Supporting Standards for ISO 14001


1330 – 1515 Chapter 4 – Interpreting the ISO 14001 Standard

(Up to Clause 4.2)

with Syndicate Exercise: Environment Policy Assessment


1530 – 1730 Chapter 4 – Interpreting the ISO 14001 Standard

(Clause 4.3 – 4.6)


Page 62 of 90

Day 2 (0900 – 1730)

0900 – 1015 Syndicate Exercise: Environmental Impact Analysis


1030 – 1100 Chapter 5 - Matrix of Requirements and Process Flow Chart

1100 – 1200 Chapter 6 – Purposes and Uses of Audit Checklist and Notes

with Syndicate Exercise: Preparation of Audit Checklist

1200 – 1230 Chapter 7 – Planning and Conducting an EMS Audit


1330 – 1445 con’t Chapter 7 – Planning and Conducting an EMS Audit

1445 – 1515 Chapter 8 – Nonconformity Report


1530– 1730 Written Examination


Page 63 of 90

ISO/TS 16949:2002 INTERNAL AUDITOR TRAINING COURSE

Two Day Program

Course Objectives :

This course provides auditor training for the requirements of ISO/TS 16949:2002 standards. The objectives of this course are:

1. Interpreting the requirements of ISO/TS 16949 in the context of audit.

2. Learn to audit from a more strategic point of view with an in-depth look at the ISO/TS 16949 QMS requirements.

3. Evolution of auditing principles and methodologies to “Process Approach” Auditing to gain tangible benefits (value added) from auditing.

Delegates’ Responsibilities :

The course content, relevant standards and handouts forms the training materials used for this course. Delegates for this course shall adhere to the following requirements:

1. All delegates shall be in attendance for the full duration of the course.

2. Delegates shall participate actively in discussions where necessary.

3. Delegates shall not disrupt any presentation during the course through the use of mobile phones, pagers or any other means.

4. Delegates shall not distract the attention of the class through irrelevant questions or discussions.

5. To ensure an effective and efficient training, the course itself has a number of time allocations for specific chapters. The training should be conducted in strict adherence to the planned training time-table (note : tutor may make minor adjustment to the training sequencing, duration or emphasis to meet the needs of the class without violating the agreed scheduled course content & the required learning objectives).

6. Delegates shall be punctual so that the course requirements can be covered. IQCS shall extend the course duration beyond 14 hours duration if necessary to cover the requirements of the course.

Page 64 of 90

7. Delegates shall during the duration of the course satisfy the performance requirements of the continuous assessment and written examination of the course.

8. IQCS Certification shall issue certificate a successful completion to delegate only when all the above requirements are met. IQCS Certification reserves the right not to issue any certificate if any of the requirements are not met.

Page 65 of 90

DAY 1 0900-1730 Hours

Time Topics of Discussion Key & Supporting

Documentation 0900 - 0930

Course Introduction Course Objectives

& Delegates Responsibilities

0930 - 1015 Introduction & The Role of IAOB and IATF Topic 1

1015 - 1030 Tea Break

1030 - 1100 ISO/TS 16949 Core Tools Brief Topic 2

1100 - 1230 ISO/TS 16949 Overview

Interpretation of ISO/TS 16949 requirements (Part 1)

(Delegates to discuss and take notes on key differences positively)

Topic 3

1230 - 1330 Lunch

1330 - 1515 ISO/TS 16949 Overview

Interpretation of ISO/TS 16949 requirements (Part I)

(Delegates to discuss and take notes on key differences positively)

Topic 3

1515 – 1530 Tea Break

Page 66 of 90

1530- 1630 Syndicate Exercise:

The TS 16949/Automotive Quiz

- Team formation by Tutor-in-charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on



Tutor-in-charge summarized accordingly.

Syndicate Work 1

1630-1730 ISO/TS 16949 Overview

Interpretation of ISO/TS 16949 requirements (Part I)

(Delegates to discuss and take notes on key differences positively

Topic 3 (Continued…)

)

Note :

(i) Delegates shall participate actively and constructively in the discussion during the training and workshop/syndicate work.

Page 67 of 90

DAY 2 0900-1730 Hours

Time Topics of Discussion Key & Supporting

Documentation 0900 - 1015

ISO/TS 16949 Overview

Interpretation of ISO/TS 16949 requirements (Part II)

Topic 3

1015 - 1030 Tea Break

1030- 1200 Exercise 2: Analysis of the changes of QMS requirements w.r.t

ISO/TS16944:2002

- Formation of audit teams - Appointment of Team Leaders - Explain objective of the Exercise and roles of respective

teams and team leaders - Discussion among syndicate following the instructions in

the exercise - Consolidation of discussion and report writing - Presentation by the respective Team Leaders and open

discussion - Conclusion by Tutor-in-charge

Syndicate Work 2

1200-1230 The Audit Process

Topic 4

1230 - 1330 Lunch

1330 - 1430 The Audit Process – Cont’d Topic 4

1330 - 1500 Exercise 3: Process Interface Matrix Preparation

- Formation of audit teams & appointment of Team Leaders

- Explain objective of the Exercise and roles of respective teams and team leaders

- Discussion and Preparation of “Process Interfaces” Matrix & Process audit checklist following the instructions in the exercise

- Presentation by the respective Team Leaders and open discussion

- Conclusion by Tutor-in-charge

Syndicate Work 3

Page 68 of 90

1500 - 1515 Tea Break

1515 - 1600 The Psychology of Auditing; Nonconformance & Corrective Action Request

Topic 5 & 6

1600 - 1750 Internal Auditor Exam IQCS Exam Paper

Note :

(i) Delegates shall participate actively and constructively in the discussion during the training and workshop/syndicate work.

Page 69 of 90

Page 70 of 90

ISO 9001:2008 AWARENESS COURSE

COURSE OBJECTIVES

By the end of this Training, delegates who achieved successful completion should be able to:

1. Describe and explain the evolution, purposes and benefits of a quality management

system and the eight quality management principles.

2. Understand the intent, content and interrelationship of the ISO 9000 family including

ISO 9000, ISO 9001, ISO 9004 and ISO 19011.

3. Interpret accurately the requirements of the ISO 9001 elements, and site ISO 9004

and 8 quality management principles requirements, where applicable and appropriate.

DAY 1 0900-1530 Hours



Chapter 1

1015 – 1030 Tea Break

1030 – 1230* 8 Principles of Quality Management and Basic Quality Concepts Chapter 2

1230 – 1330 Lunch

1330 – 1515* Interpreting the ISO 9001: 2008 Requirements:

Part I - Clause 4, 5 & 6

(to be continued on Day 2)

Chapter 3

1515 – 1530 Tea Break


Interpreting and Applying the ISO 9001:2008 Requirements and the 8 Quality Management Principles (Based on Clause 4, 5 & 6)

- Team formation by Tutor-in-charge - Appointment of Team Leader - Team Discussion - Document results of team discussion on transparencies - Presentation by each group’s Team Leader (group members


Exercise 1

DAY 2 0900-1230 Hours


0900 – 1015* Interpreting the ISO 9001: 2008 Requirements:

Part II – Clause 7 & 8

(continued from Day 1)

Chapter 3

1015 – 1030 Tea Break

1030 – 1130 Interpreting the ISO 9001: 2008 Requirements:


Chapter 3


Interpreting and Applying the ISO 9001:2008 Requirements and the 8 Quality Management Principles (Based on Clause 7 & 8)


Exercise 1

1230 End of Training


Note 2 : Delegates will be assessed during the syndicate exercise/open discussion


ISO 14001:2004 AWARENESS COURSE

COURSE OBJECTIVES

By the end of this Training, delegates who achieved successful completion should be able to:

• Understand the rationale supporting EMS implementation and accurately interpret the requirements of the ISO 14001 specification and their scope and field of application.

• Techniques available, process and principles of Environmental Aspect and Impact

Assessment and Emergency response and preparedness and their significance in self-

regulating all EMS requirements.

DAY 1 0900-1730 Hours


0900 – 0930 Introduction Chapter 1

0930 – 1015 Environmental Laws Chapter 2

1015 – 1030 Tea Break 1030 – 1100 Supporting Standards for ISO 14001 Chapter 3

1105 – 1230

Interpreting The ISO 14001 Standard – Part I

(Up to ISO 14001, Clause 4.2 & 4.3)



Chapter 4

1230 – 1330 Lunch 1330 – 1500 Syndicate Work:

Group Activity on Environmental Policy Assessment

– Formation of Team Members – Appointment of Team Leaders – Explain the objectives of this Syndicate Work – Group Discussion – Consolidation of discussion & write up on

transparencies – Presentation by Team Leaders – Conclusion & Summary by Tutor-in-Charge

Exercise 1

1500 – 1515 Tea Break 1515– 1730 Interpreting The ISO 14001 Standard – Part II

(ISO 14001, Clause 4.4 to 4.6)



Chapter 4

(continued…)

DAY 2 0900-1730 Hours


0900 - 1015 Interpreting The ISO 14001 Standard – Part II

(ISO 14001, Clause 4.4 to 4.6)



Chapter 4

(continued…)

1015 - 1030 Tea Break

1030 - 1230 Syndicate Work :

Environmental Aspects Identification & Analysis

- Formation of Team Members - Appointment of Team Leaders - Explain the objectives of this Syndicate Work - Group Discussion - Consolidation of discussion & Write-up on

Transparencies - Presentation by Team Leaders - Conclusion & Summary by Tutor-In-Charge

Exercise 2

1230 End of Session


Note 2 : Delegates will be assessed during the syndicate exercise/open discussion


INTRODUCTION TO OHSAS COURSE

COURSE OBJECTIVES

By the end of this Introduction to OHSAS Course, delegates should be able to:

1. Understand & apply the philosophy, concepts and requirements of the OH&S 18001 2. The identification of significant occupational hazard and risk, its relevance and

importance to your job performance. 3. Awareness of Emergency preparedness and response

Introduction to OHSAS-Day Programme

Day 1 (0900 – 1800)

0900 – 1000 Chapter 1 – Introduction


1015 – 1215 Chapter 2 – Introduction to OHSAS standards and Application


1315 – 1515 Chapter 2 – Continued

1530 – 1630 Chapter 3 – Hazard and Risk Assessment

1630 – 1730 Chapter 4 – Emergency Response and Preparedness

1730 – 1800 Course Summary & Feedback

Note ! : The “Questioning & Answering Session” is built into the respective chapters to maximize participants learning process

Note 2 : The above programme may vary as the training progresses.

ISO 9001:2008 & OHSAS 18001:2007INTEGRATED MANAGEMENT SYSTEMS INTERNAL AUDITOR

TRAINING COURSE 3‐DAY PROGRAMME

Notes for Candidates:

1.To ensure an effective & efficient training, the course itself has a number of time allocations for specific chapters. The training should be conducted in strict adherence to the planned training timetable.

Use of mobile phones, pagers etc, which could disrupt the course, is forbidden during the course.

2.To ensure full understanding of the course, candidates should study ISO 9001:2008 & OHSAS 18001:2007 Standard before attending the course.

3.Candidates will be assessed continuously by our tutors over the three days & must pass this assessment before the candidate is allowed to sit for the written examination.

Poor time keeping during the course shall be taken into account during the continuous assessment.

4.The second part of the assessment involves a written examination of one and a half hours. The pass mark is 70%. The only reference material allowable during the examination is the standard ISO 9001:2008, OHSAS 18001:2007 & the course notes provided by IQCS Certification and any personal notes made by delegates during the course and a dictionary may be used during the examination.

ISO 9001:2008 & OHSAS 18001:2007 INTEGRATED MANAGEMENT SYSTEM INTERNAL AUDITOR TRAINING COURSE

3‐DAY PROGRAMME

Course Objectives

By the end of this Integrated System Internal Auditor Training Course, delegates who achieved successful completion should be able to :

1. Understand the content, interrelationships and interpreting accurately the requirements of the 3 standards (ISO 9001:2000 & OHSAS 18001:2007) in the IMS model.

2. Describe and explain the benefits and the overview of IMS model. 3. Application of appropriate techniques, tools and strategies for the implementation of

Integrated Management System. 4. Understand the 8 Quality Management Principles for QMS model & other ISO models. 5. Application of hazard & risk assessment techniques & the applicable health & safety

legislation. 6. Awareness & implementation of Emergency preparedness & response. 7. Plan and conduct a “Process Approach” audit to enable effective IMS audit. 8. Application of new audit theme “Audit For Continual Improvement” to add “value” to the

IMS Model. 9. Follow-up activities such as closing of CARS and verification of Continual Improvement

Action Plans.

Day 1 (0830-1730)

0830 – 0930 Chapter 1: Overview of the QMS, OHSAS & IMS Model and its benefits

- An important Mapping Process For IMS Model Development

0930 – 1015 C h a p t e r 2 : I n t e r p r e t a t i o n s & C o m p a r i s o n s b e t w e e n

ISO 9001:2008 & OHSAS 18001:2007

-An Important Mapping Process For IMS Model Development


1030 - 1200 C h a p t e r 2 : I n t e r p r e t a t i o n s & C o m p a r i s o n s b e t w e e n

ISO 9001:2008 & OHSAS 18001:2007 (part 1)


1200 - 1230 S y n d i c a t e E x e r c i s e 1 : I n t e r p r e t i n g a n d a p p l y i n g t h e

ISO 9001:2008 & OHSAS 18001:2007 Requirements (part 1)

1230 - 1330 Lunch Break


ISO 9001:2008 & OHSAS 18001:2007 (part 2)




ISO 9001:2000 & OHSAS 18001:2007 Requirements (part 2)

1715 – 1730 Day 1 summary & feedback

The above programme may vary as the training progresses

Day 2 (0830-1730)

0830 – 1015 Chapter 2: Interpretations & Comparisons between ISO 9001:2008 & OHSAS

18001:2007 (part 3)



1030 – 1230 Chapter 3: OHSAS Laws

- An Essential Legal Framework for OHSAS Model


1330 – 1430 Chapter 4 – Hazard Identification & Risk Assessment

- An Essential Mechanism to Assess Risk

1430 – 1515 Syndicate Exercise 2: Occupational Hazard Identification & Risk Assessment


1530 – 1715 Syndicate Exercise 2: Occupational Hazard Identification & Risk Assessment

1715 – 1730 Day 2 summary & feedback


Day 3 (0830-1730)

0830 – 1015 Chapter 5: Planning & Conducting “Process Approach” Audit –


- An Enabler to Ensure An Effective IMS Audit

1015 – 1030 Break




1130 – 1230 Chapter 7: IMS Audit Checklists

- An Effective Audit Tool to Enable “Process Approach” in IMS Audit


1330 – 1515 Syndicate Exercise 3: Preparation of IMS Audit Checklist


1530 – 1600 Chapter 8: CAR & Audit Reporting

- An Important Audit Tool to Report Effectiveness of IMS


1715 – 1730 Course summary & feedback

1730 End of Session


ISO 9001, ISO 14001 & OHSAS 18001 INTEGRATED MANAGEMENT SYSTEMS INTERNAL AUDITOR

TRAINING COURSE 3‐DAY PROGRAMME

Notes for Candidates:

1.To ensure an effective & efficient training, the course itself has a number of time allocations for specific chapters. The training should be conducted in strict adherence to the planned training timetable.

Use of mobile phones, pagers etc, which could disrupt the course, is forbidden during the course.

2.To ensure full understanding of the course, candidates should study ISO 9001, ISO 14001 & OHSAS 18001 Standard before attending the course.

3.Candidates will be assessed continuously by our tutors over the three days & must pass this assessment before the candidate is allowed to sit for the written examination.

Poor time keeping during the course shall be taken into account during the continuous assessment.

4.The second part of the assessment involves a written examination of one and a half hours. The pass mark is 70%. The only reference material allowable during the examination is the standard ISO 9001, ISO 14001,OHSAS 18001 & the course notes provided by IQCS Certification and any personal notes made by delegates during the course and a dictionary may be used during the examination.

ISO 9001, ISO 14001 & OHSAS 18001 INTEGRATED MANAGEMENT SYSTEM INTERNAL AUDITOR TRAINING COURSE

3‐DAY PROGRAMME

Course Objectives

By the end of this Integrated System Internal Auditor Training Course, delegates who achieved successful completion should be able to :

1. Understand the content, interrelationships and interpreting accurately the requirements of the 3 standards (ISO 9001, ISO 14001 & OHSAS 18001) in the IMS model.

2. Describe and explain the benefits and the overview of IMS model. 3. Application of appropriate techniques, tools and strategies for the implementation of

Integrated Management System. 4. Understand the 8 Quality Management Principles for QMS model & other ISO models. 5. Application of the principles and techniques available for the Environmental Aspect and

Impact assessment & the applicable environmental laws. 6. Application of hazard & risk assessment techniques & the applicable health & safety

legislation. 7. Awareness & implementation of Emergency preparedness & response. 8. Plan and conduct a “Process Approach” audit to enable effective IMS audit. 9. Application of new audit theme “ Audit For Continual Improvement” to add “value” to the

IMS Model. 10. Follow-up activities such as closing of CARS and verification of Continual Improvement

Action Plans.

Day 1 (0830-1730)

0830 – 0930 Chapter 1: Overview of the QMS, EMS, OHSAS & IMS Model and its benefits

- An important Mapping Process For IMS Model Development


ISO 9001, ISO 14001 & OHSAS 18001



1030 - 1200 C h a p t e r 2 : I n t e r p r e t a t i o n s & C o m p a r i s o n s b e t w e e n

ISO 9001, ISO 14001 & OHSAS 18001



ISO 9001, ISO 14001 & OHSAS 18001 Requirements (part 1)

1230 - 1330 Lunch Break


ISO 9001, ISO 14001 & OHSAS 18001




ISO 9001, ISO 14001 & OHSAS 18001 Requirements (part 2)


Day 2 (0830-1730)

0830 – 0930 Chapter 3: 8 Quality Management Principles

- An Important Management Principle for Management Systems Model

0930 - 1015 Chapter 4: Environmental Laws

- An Essential Legal Framework for EMS Model


1030 – 1130 Chapter 5: Environmental Aspects & Impacts

- An Essential Mechanism to Determine Significant Environmental Impacts

1130 – 1230 Chapter 6: OHSAS Laws

- An Essential Legal Framework for OHSAS Model


1330 – 1430 Chapter 7 – Hazard Identification & Risk Assessment

- An Essential Mechanism to Assess Risk

1430 – 1515 Syndicate Exercise 2: Integrated Environmental Impact & Occupational Hazard Identification & Risk Assessment


1530 – 1730 Syndicate Exercise 2: Integrated Environmental Impact & Occupational Hazard Identification & Risk Assessment


Day 3 (0830-1730)




1015 – 1030 Break




1130 – 1230 Chapter 9: Audit Checklists

- An Effective Audit Tool to Enable “Process Approach” in IMS Audit


1330 – 1515 Syndicate Exercise 3: Preparation of Audit Checklist


1530 – 1600 Chapter 10: CAR & Audit Reporting

- An Important Audit Tool to Report Effectiveness of IMS


1730 End of Session


SPC

SECTION 1 CONTINUOUS IMPROVEMENT ▪ Definition of Quality ▪ Taguchi Loss Function ▪ “Common” and “Special” Causes ▪ PDSA (Plan Do Study Act) Cycle ▪ Team Building

SECTION 2 INTRODUCTION TO CONTROL CHARTS ▪ Variable vs Attribute Data ▪ Stem and Leaf Diagram ▪ Run Charts: Description, Exercise ▪ Consistent versus Inconsistent Processes ▪ Overcontrol/Undercontrol: Funnel Experiment (video) ▪ Basic Description of Control Charts

SECTION 3 BASIC STATISTIC ▪ Video Tape: (“Statistic at a Glance”) ▪ Mean, Standard Deviation and Variance ▪ Normal Distribution ▪ Central Limit Theorem

SECTION 4 X-BAR (AVERAGE) AND R (RANGE) CHARTS ▪ Description, Construction and Interpretation ▪ Shewhart Bowl Exercise

SECTION 5 BASIC TOOLS ▪ Data Collection ▪ Pareto Analysis ▪ Flow Charts ▪ Cause and Effect Diagrams ▪ Histograms, Scatter Diagrams ▪ Tape: “Continual Improvement... U.S. Style”

SECTION 6 CHARTS FOR INDIVIDUALS ▪ Description, Construction and Interpretation ▪ Example

SECTION 7 CONTROL CHARTS FOR ATTRIBUTES ▪ p and np Charts ▪ c and u Charts

SECTION 8 SUMMARY AND REVIEW ▪ Control Chart Selection ▪ Project Assignment

FAILURE MODE & EFFECTS ANALYSIS

A. PRINCIPLES AND PROCEDURES 1. Process FMEA 2. Evaluation criteria 3. Problem-solving tools 4. Design FMEA 5. Review exercises

B. PRACTICAL ANALYSIS 1. Process capability and occurrence 2. Failure cause investigation by DE 3. Review exercises

C. REFERENCES 1. Evaluation criteria 2. FMEA table

Design of Experiment

Day 1 Section 1 – Simple Comparative Experiments

▪ Review of basic statistics ▪ Central limit theorem ▪ T-test

Section 2 – Analysis of Variance (ANOVA)

▪ F-test ▪ One-way ANOVA tutorial

o Explanation of statistical outputs ▪ Blocked one-way case study

Section 3 – Two-level Full Factorials

▪ Design construction: Two and three factors, or more ▪ Step-by step analysis ▪ Advantage over one factor at a time approach

Section 4 – Enhancements for Full Factorials

▪ Tutorial for two-level factorials o Explanation of statistical outputs

▪ Replicated full factorial (with blocking) ▪ Factorials with center points

Day 2 Section 5 – Transformations

▪ Dangers of deleting outliers ▪ Indicators of transformations ▪ Types of transformations ▪ DOE worksheet and homework ▪ Wave solder simulation

Section 6 – Blocking and Fractionating Factorials

▪ How to set up optimal blocking ▪ Fractional factorials: set up, aliases ▪ “Planned Experimentation” (video) ▪ Case study on blocked fractional factorial

Section 7 – Further Fractionation

▪ Screening Factors ▪ Ruggedness testing ▪ Foldover ▪ Resolution V irregular fractions

Section 8 – Review and Overview

▪ Homework ▪ Response surface methods for process optimization ▪ Mixture designs (rocket science) ▪ Optional Review exercises

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