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TRAINING SERVICES
Translating Knowledge into Results
Training Services
TRAINING SERVICES
Translating Knowledge into Results
Training Services
About Pink Elephant Pink Elephant is an international knowledge leader in the field of business innovation and business change. With advisory and IT services, Pink Elephant draws the best out of its clients, by translating knowledge and creativity of the people in these organisations into tangible results. Since its foundation in 1980, Pink Elephant recognises an important synergy between company objectives and the knowledge and entrepreneurship of people, as well as the way in which IT contributes significantly to making innovation possible and to increasing power of discernment in the market. Pink Elephant operates in more than 20 countries and provides business and management consultancy and other services, such as Enterprise App Services, IT Services and Education Services. We offer a range of embedded change programmes which include courses, workshops and simulation events all designed to underpin organisational change initiatives. Further supported by executive level one on one coaching, team leadership and development workshops, our services help to maximise the potential of your employees. Pink Elephant Training Services offer a comprehensive suite of internationally accredited courses, all leading to recognised international certifications. Our portfolio of courses is constantly reviewed for market relevance and practicality in order to help our clients Translate Knowledge into Results.
WHAT training Pink Elephant offer
Why Pink? Our Credentials Our education is of the highest standard and has been
developed in a flexible manner to ensure customers can tailor the training to suit their needs
We work informally yet professionally. We talk about, practice, and build skills to support the development of a customer-focused environment
Our courses are exercise driven to assure maximum participation and learning opportunities
Our style of course presentation creates a positive learning environment
We have years of experience changing technologists into commercially aware IT professionals
All of our courses are followed by an exam that carries an International certification and recognition
Pink Elephant have trained over 200,000 students worldwide in best practice related subjects
As an ITIL® training organisation, we offer the widest range of Service Management and supporting courses that carry certification
The original ITIL V1 Service Support and Service Delivery courses were developed, piloted and delivered by one of our lecturers / consultants
Pink Elephant introduced the very first ITIL® Foundation course to both Holland and the United Kingdom
Our lecturers have experience in delivering training for client across the globe and including different cultures
Our certification pass rates - at all levels - are the best in the industry!
HOW Pink Elephant deliver the training
Public Classroom Traditional classroom course offered at a specific location and date.
Instructor Led Online (ILO) Classes are taken online and follow an instructor paced schedule at a specific date and time.
Self-Paced Online (SPO) Classes are taken online at your own pace with no set schedule.
Onsite Classroom Traditional classroom course delivered at the location and date of your choice.
Translating Knowledge into Results
Training Services
Training Portfolio
ITIL® Certification ITIL® Foundation Course (2 ITIL® credits) This certification course provides you with a general overview of the IT Service Management Lifecycle which is outlined in ITIL®’s five core books. The course is designed as an introduction to ITIL® and enables you to understand how an integrated ITSM framework can be utilised to achieve IT business integration, cost reductions and increased productivity. Duration: 3 days Prerequisites: There are no mandatory prerequisites. Work experience in IT services is recommended.
ITIL Practitioner Certification (3 ITIL® credits) This certification course offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. Where ITIL Foundation focuses on the ‘what’ and the ‘why’, ITIL Practitioner shows ‘how’ to start adopting and adapting the ITIL framework within day-to-day situations and responsibilities, giving individuals more confidence in their ability to structure and contribute to ITSM initiatives. ITIL Practitioner is complementary to and fits in with the current ITIL qualification scheme – it does not replace any of the existing ITIL qualifications. Duration: 2 days Prerequisites: ITIL® Foundation Certificate.
ITIL® Intermediate: Capability Modules ITIL® Intermediate: Service Offerings & Agreements (4 ITIL® credits) This certification course includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL® concepts, organisation structure, roles, functions and process activities related to Service Level Management, Service Portfolio Management, Service Catalogue Management, Demand Management, Supplier Management and Financial Management. Duration: 5 days Prerequisites: ITIL® Foundation Certificate
ITIL® Intermediate: Release, Control & Validation (4 ITIL® credits) This certification course includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL® concepts, organisation structure, roles, functions and process activities related to Change Management, Service and Validation Testing, Release and Deployment Management, Service Asset and Configuration Management, Request Fulfilment, Evaluation and Knowledge Management. Duration: 5 days Prerequisites: ITIL® Foundation Certificate
ITIL® Intermediate: Planning, Protection & Optimisation (4 ITIL® credits) This certification course includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL® concepts, organisation structure, roles, functions and process activities related to Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management and Demand Management. Duration: 5 days Prerequisites: ITIL® Foundation Certificate
ITIL® Intermediate: Operational Support & Analysis (4 ITIL® credits) This certification course includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL® concepts, organisation structure, roles, functions and process activities related to Incident Management, Problem Management, Request Fulfilment, Event Management and Access Management. Duration: 5 days Prerequisites: ITIL® Foundation Certificate
Translating Knowledge into Results
Training Services
ITIL® Intermediate: Lifecycle Modules
ITIL® Intermediate: Service Strategy (3 ITIL® credits) This official ITIL® lifecycle certification course will provide you with the knowledge and management principles required to formulate IT service strategy and the organisational capability to provide the vision and forward direction for Service Management. Attend this course to understand a practical approach to the processes and functions required to move an IT organisation from a focus on technology to a strategic approach to managing the Service Portfolio and the ITIL® processes necessary to deliver value to the business. Duration: 3 days Prerequisites: ITIL® Foundation Certificate
ITIL® Intermediate: Service Design (3 ITIL® credits) This official ITIL® lifecycle certification course will provide you with critical knowledge and practical guidance regarding the management principals and core concepts required to design new or modify existing IT services. The ITIL® Service Design publication focuses on the holistic design requirements related to people, process, technology and governance needed to convert strategic objectives into value focused IT service portfolios. Duration: 3 days Prerequisites: ITIL® Foundation Certificate
ITIL® Intermediate: Service Transition (3 ITIL® credits) This official ITIL® lifecycle certification course will provide you with critical knowledge and practical guidance on ensuring that the introduction, deployment, transfer and decommissioning of new or changed services is consistently well managed. Successful Service Transition depends on an effective understanding and application of change management, quality assurance and risk management, as well as effective program and project management. Duration: 3 days Prerequisites: ITIL® Foundation Certificate
ITIL® Intermediate: Service Operation (3 ITIL® credits) This official ITIL® lifecycle certification course will provide you with critical knowledge and practical guidance on the service delivery and support phase within ITIL®’s service lifecycle model, viewed as the “factory” of IT. Service Operation staff should have in place processes and support tools that provide an end-to-end view of Service Operation and delivery, rather than separate components such as hardware, software applications and networks. Duration: 3 days Prerequisites: ITIL® Foundation Certificate
ITIL® Intermediate: Continual Service Improvement (3 ITIL® credits) This official ITIL® lifecycle certification course is based on ITIL®’s Continual Service Improvement publication and focuses on the continual service improvement process and its key principles, methods and techniques. It is important for companies to move from a reactive to a proactive Continual Service Improvement practice. To meet and achieve service agreement, IT providers must develop a culture of measurement that continually tests the value, quality, performance and compliance of the services within their portfolio. Duration: 3 days Prerequisites: ITIL® Foundation Certificate
ITIL® Intermediate: Managing Across the Lifecycle (5 ITIL® credits) The Managing Across the Lifecycle course provides a holistic picture of the critical learning points and knowledge IT management staff require on key organisational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service assessments and the management of change issues related to the ITIL® service lifecycle. After taking this course, you will be better equipped to understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle. Duration: 5 days Prerequisites: Candidates must have achieved a minimum of 15 credits from a balanced selection of Capability and/or Lifecycle qualifications.
Translating Knowledge into Results
Training Services
ITIL Complementary
Polestar™ ITSM Business Simulation This highly-interactive simulation is a high-impact, energetic way to accelerate understanding and acceptance of service management concepts such as ITIL®. Facilitated in the fast world of global online retail, Polestar ITSM brings to life the service management, cultural and process issues faced by organisations and encourages strategic partnership between IT and the business. This is done through a realistic, exhilarating scenario which participants can directly relate to, and have actual experience of. Duration: 1 day Prerequisites: There are no mandatory prerequisites.
Apollo 13 ITSM Business Simulation This simulation game is an intense day in which ITIL concepts and processes are experienced through the use of a highly interactive game. Real life situations taken from the Apollo 13 mission are simulated to accelerate understanding and acceptance of service management concepts such as ITIL®. Apollo 13 ITSM brings to life the service management, cultural and process issues faced by organisations and encourages strategic partnership between IT and the business. Duration: 1 day Prerequisites: There are no mandatory prerequisites.
ITIL® Overview When an organisation is considering or is undertaking an ITIL® improvement or implementation initiative it is important to support this initiative by building an awareness of what the ITIL® best practice process and capabilities are, an indication of how Pink Elephant implements ITIL® through our roadmaps and importantly how ITIL® benefits an organisation and stakeholders. Duration: Half Day / Full Day Prerequisites: There are no mandatory prerequisites.
ISO/IEC 20000 Foundation This course introduces you to ISO/IEC 20000 standards. Today, IT service providers are under increased pressure to deliver high quality service at minimum cost. Using ISO/IEC 20000 will reduce operational exposure to risk, meet contractual and tendering requirements, demonstrate service quality, and deliver best value. ISO/IEC 20000 standard for ITSM is “framework neutral” and is compatible with existing well known ITSM frameworks such as ITIL®, MOF, ISO 9001, ISO/IEC 27000, COBIT, and others. Duration: 30 or 60 day Self-Paced Online License Prerequisites: There are no mandatory prerequisites.
Business Relationship Management Foundation The Business Relationship Management Professional Foundation qualification allows delegates to understand the BRM role and create awareness of it in their organisation. They will also be able to look at current relationships in their business and identify where improvements can be made. Duration: 30 or 60 day Self-Paced Online License Prerequisites: There are no prerequisites for this course.
Software Asset Management Essentials This qualification covers the Software Asset Management (SAM) process as described in the SAM module within the IT Infrastructure Library (ITIL®). This qualification also covers the interdependencies between IT Service Management and the principles of SAM. Duration: 3 days Prerequisites: There are no mandatory prerequisites.
COBIT® 5 Foundation COBIT® is an internationally accepted set of tools organised into a framework that executives can use to ensure their IT is helping them achieve their goals and objectives. It ensures IT is working as effectively as possible to minimise IT-related risks and maximise the benefits of technology investment. COBIT® Foundation will cement your understanding of how COBIT® can improve IT operations and support IT governance issues. It will also ensure you understand the levels of security and control necessary to protect your company’s assets through the development of an IT governance model. Duration: 3 days Prerequisites: There are no mandatory prerequisites.
OBASHI® Foundation The OBASHI methodology allows organisations to clearly understand what is involved in supporting their business processes. Simple, powerful information can be used to support business decisions, financial decisions and strategic planning. OBASHI creates visual maps of businesses and parts of businesses. The maps are simple, visual references that can be understood by staff at all levels. This course provides a comprehensive introduction to OBASHI. OBASHI Foundation certificate holders can work as part of an OBASHI team, understand how OBASHI supports business strategy and explain the benefits of OBASHI. Duration: 30 or 60 day Self-Paced Online License Prerequisites: There are no prerequisites for this course.
Translating Knowledge into Results
Training Services
Leadership & Culture Change
Organisational Change & the ABC of ICT ABC of ICT stands for Attitude, Behaviour and Culture within IT organisations. It is the combined elements of ABC which will determine the success or failure of your ITSM initiatives. Successfully addressing ABC will ensure buy-in, commitment, involvement, ownership, self-improvement, continual improvement and more importantly an ITSM organisation that can realise business added value, and efficient and effective IT organisation with satisfied customers and employees. Duration: 1 day Prerequisites: There are no mandatory prerequisites.
Leadership for IT Service Management IT people are often given extensive training and support in their technical skills development but are left to pick up leadership skills ‘on the job’. While there is a cross-over into more general management and leadership, the content of this workshop focuses on the demands placed on leaders that are specific to the IT Service Management profession. Duration: 3 days Prerequisites: There are no mandatory prerequisites.
APMG Change Management Foundation & Practitioner
The Change Management Foundation and Practitioner course will focus on equipping the delegate with a comprehensive understanding of the challenges of Change Management, why change happens, how it happens and what needs to be done in order to overcome resistance to change. The course is highly intense with extensive delegate participation and opportunities to apply Change Management models, tools and techniques to a variety of scenarios. Duration: 5 days Prerequisites: There are no mandatory prerequisites.
Cloud Courses
Professional Cloud Service Manager Enhance your career by earning the Professional Cloud Service Manager (PCSM) certification from the Cloud Credential Council (CCC) – globally known as the standard of achievement for service management professionals involved with cloud-based solutions. Organisations that employ PCSMs Duration: 3 days Prerequisites: There are no mandatory prerequisites.
Service Desk Certifications
SDI Service Desk Analyst The Service Desk Analyst course leads to the Service Desk Analyst qualification. The course encourages delegates to participate in group exercises and discussions where they will identify the roles and responsibilities of a Service Desk. They will debate the skills, knowledge and attributes required for staff to succeed in their role. The student will learn the importance of customer relationship management, and will review the service skills required to develop and maintain good working relationships with customers and peers. Duration: 3 days Prerequisites: There are no mandatory prerequisites.
SDI Service Desk Manager This is a highly interactive course which involves students via discussions, exercises and presentations. The course reviews the student’s understanding of the Service Desk/ Support environment and their pivotal role within the organisation whilst promoting a greater understanding of the current market place and the responsibilities of the Service Desk Manager. Duration: 4 days Prerequisites: There are no mandatory prerequisites; however extensive knowledge of the Service Desk environment will be highly beneficial. will have experts on board that can help maximise the business opportunities that cloud is creating.
Project Management Courses
PRINCE2® Foundation This course outlines the basic principles of project-oriented working according to the PRINCE2® methodology. Upon completion of this course, delegates will have a basic knowledge and understanding of Project Management and project-based work. Delegates will be able to organise, plan and control projects quickly and effectively in accordance with the PRINCE2® Methodology. The outcome of this knowledge is the enhanced ability to improve the success rates of projects, and increase the chances of projects being completed on time, within budget and within defined quality deliverables. Senior Managers attending the course will be able to make decisions on project initiation and continuation on the basis of hard facts. Duration: 3 days Prerequisites: There are no mandatory prerequisites.
Translating Knowledge into Results
Training Services
PRINCE2® Practitioner This course provides an opportunity for those who have already passed the PRINCE2® Foundation exam to go further in-depth and apply learning of the PRINCE2® methodology to various real-life scenarios. The scenarios are similarly formatted to the APM Group Practitioner Exam and will be used to test the thorough understanding of the application of PRINCE2®. New learning of the method should not be expected; however, delegates will have an opportunity to review PRINCE2® through a series of short refresher sessions, exercises and discussions with fellow delegates. The course instructor will be on-hand to provide additional feedback and guidance on practice questions and answer any outstanding questions about PRINCE2®. Duration: 2 days Prerequisites: Delegates who have previously passed the PRINCE2® Foundation exam may complete the 2 days of the Practitioner course only. These 2 days include case study exercises and preparation for the Practitioner exam on the last day.
Agile Project Management Foundation The foundation AgilePM certification lives up to its name by providing the users of the method with the core principles needed to facilitate a successful project, while allowing a degree of scope and agility that not many other methodologies provide. With a clear, concise and detailed perspective on project productivity, this certification is useful to all candidates and competency levels ranging from highly experienced project managers to those new to the industry. Duration: 3 days Prerequisites: There are no mandatory prerequisites.
Agile Project Management Practitioner The practitioner level empowers, encourages and equips you with an in-depth knowledge of not just the certification, but also how to apply and implement these principles into the life of a project manager on a daily basis. Duration: 4 days Prerequisites: Delegates must have one of the following certifications: AgilePM Foundation Certificate OR DSDM Atern Foundation Certificate OR DSDM Advanced Practitioner Certificate.
Cyber Resilience
RESILIA™ Foundation The RESILIA Foundation qualification takes delegates through a lifecycle approach to organisational cyber resilience, from creating a strategy aligned to business objectives through to operational cyber resilience activities. The course is suitable for anyone who needs an awareness of how to protect an organisation’s information assets, as well as how to recover from a cyber breach. Duration: 30 or 60 day Self-Paced Online License Prerequisites: There are no mandatory prerequisites.
RESILIA™ Practitioner The RESILIA Practitioner qualification builds on knowledge acquired during the RESILIA Foundation training and challenges delegates to apply and adapt cyber resilience best practice. This practical course is built round a case study and set of exercises to bring cyber resilience to life. Duration: 60 or 90 day Self-Paced Online License Prerequisites: There are no mandatory prerequisites.
Complementary Certifications
LeanIT Foundation Based on the core principles of Lean, this two-day certification course will help IT departments become customer and value oriented, removing waste, inflexibility and variability. Lean IT departments and organisations benefit from increased customer value, eliminated waste, continual improvement and maintain value with less effort. Duration: 2 days Prerequisites: There are no mandatory prerequisites.
DevOps Foundation The DevOps Foundation course is accredited by the DevOps Institute and provides an introduction to DevOps – the cultural and professional movement that stresses communication, collaboration, integration and automation in order to improve the flow of work between software developers and IT operations professionals. Improved workflows enable IT organisations to deliver greater business value by improving the ability to quickly design, develop, deploy and operate reliable software and services. Duration: 30 or 60 day Self-Paced Online License Prerequisites: There are no mandatory prerequisites.
Contact Details Pink Elephant EMEA Ltd 9 Castle Street Reading Berkshire RG1 7SB Telephone: + 44 (0) 118 324 0626 Email: [email protected] Twitter: @PinkElephantUK ITIL® and PRINCE2® are registered trade marks of AXELOS Limited ISACA® and COBIT® are trade marks registered by ISACA® in the U.S. and other countries OBASHI® is a Registered Trade Mark in the United Kingdom and other countries. The APMG-International OBASHI and Swirl Device logo is a trade mark of The APM Group Limited. RESILIA® is a registered trade mark of AXELOS Limited. APMG-International Agile Project Management is a trade mark of The APM Group Limited The APMG-International Agile Project Management and Swirl Device logo is a trade mark of The APM Group Limited. The APMG-International Change Management and Swirl Device logo is a trade mark of The APM Group Limited.
Translating Knowledge into Results www.pinkelephant.co.uk
Training Services
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