SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023 SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

The SoftAge Online Learning Hub

SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

The ConcernRecently, even though our scanners have a capacity of 30,000 pages a day, we quoted 1000 pages a day per scanner in a tender. This increased the cost per sheet, causing us to lose the bid. If the persons in charge of scanning were better trained, constantly trained and more efficient, we can avoid this.

This led me to contemplate the concept of training in the company in general, which led me to discover that it might be too de-centralized and sporadic to ensure quality and monitor results.

Additionally, research for this project indicated that we do not currently have a regular training needs assessment and annual training calendar, which led me to infer that we need to organize our training processes further.

We, as SoftAge, believe that people are our greatest assets. Yet we are not polishing and harnessing this resource as effectively as we can.

SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

The Concept

An online training hub with compulsory courses and optional video courses according to Job Role and Grade, for both operational and soft-skill training. The hub will contain :

Videos of set Training Modules /Courses

Online Tests, report submissions , Feedback & Grading

Webinars/peer video chats for doubt clearance

Calendar for physical training & sign-up

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SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

Examples of Courses

Compulsory modules for Scanning Operators:Operational Induction – genericJob-based inductionHealth and SafetyBecome a Scanning ExpertEthics in Workplace Environment

Additional compulsory courses for Sales & Marketing teams, available as optional courses for others:Sales 101Effective MeetingsNegotiationHow to use LinkedIn for SalesEnglish Language (Basic & Advanced modules)

Additional compulsory courses for Circle Heads, available as optional courses for others: Team ManagementCrises ManagementCompliance Do’s and Don’tsClient Relations & Interpersonal Skills

SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

Step-wise Implementation Timeline

Week 1

Creating the Team. Proposed Team Structure:

Senior Management Responsible+Trainer

Project Head + Trainer

Head, Circle-Coordination Promotions Developers(Recruit interns if IT team unavailable)

HR coordinatorsContent logistics

SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

Step-wise Implementation Timeline

Week

2-14

Decide Course Topics – assign permanent and temporary courses (Survey country Heads, Dept Heads) Create annual training calendar Identify best operations people in each field – Runners, DOs, Spoke incharges, Circle Heads , Department Heads etc. Interview and video-tape the above to make operational Videos Create course modules for soft-skill training Identify vendor for soft-skill training Create Video modules Develop Learning Platform – Video App, Webinar App, Test & Analytics, Peer-interaction app Create launch and promotional material

SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

Step-wise Implementation Timeline

Week 15

Launch Bi-lingual employee webinars to explain concept and instructions Emails to all employees about the platform and advantages 1 Week Training for Reporting Managers about: • The importance of continuous training • The importance of platform • How to use it • How to teach someone to use it • How to drive results from the platform • How to help monitor the tests/results.

SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

Step-wise Implementation Timeline

Week 16 and after

Monthly doubt clearing session per course by HR/concerned department head.

Monthly checking of assessments and certification by HR/concerned department head.

Bi-annual updation of courses.

Maintenance of the platform (IT)

Monthly : Recognizing Regulars and High Scorers

Using the grades for HR decision-making

SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

Implementation Cost

Each of these is a one time cost:

Cost per recorded training by external trainer : 15,000-45,000 INR per module (current cost 10-25k per training)

Cost of recording physical training and editing an module with internal trainer (apart from current training costs): 12,000 INR (2000 INR per video, 6 videos per module)

Opportunity Cost, 3 developers (15k)*3 months : 1,35,000 INR

Hence total cost in case of 20 modules (6 internal, 14 external) : 627,000 INR

SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

Benefits

Regular, Standardized, High Quality Training

Employee Efficiency Profits & Savings

Employee MoraleGrading System

SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

Apprehensions

Different to record a video of the trainer, as compared video training

–we lack expertise

Class-room v/s online (resolved by innovative testing methods,

audits)

Employees may not take interest

Labour intensive : Opportunity cost of employees on the project

Language concern (circle heads should be present during training to

resolve this)

Synergy amongst sub-teams

SoftAge Information Technology Ltd. : ConfidentialApril 15, 2023

Thank YouLooking forward to your valuable feedback and questions