Training to the Rescue

TRAINING TO THE RESCUEESF-12’s Responder Training Program

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ESF-12’s Responder Training Program

1 Background

3 Results

2 Solution

4 Hands on simulation

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→ Loss of power→ ESF-12 responders to the rescue

Natural Disasters

ESF-12 Team Needs Training→ 90 employees distributed in 14 locations

Challenge

→ Annual classroom training was too costly→ Training interrupted employee productivity

How can ESF-12 provide responders with the same high quality training and still cut costs?

Analysis of Existing Training

PREVIOUS TRAININGTraditional Classroom Training

Simulated Response Exercise

→ Annual training took place over 3 days → Responders traveled to a central location from 14 locations

An Innovative Approach to Blended Learning

PREVIOUS TRAINING BLENDED LEARNING APPROACH

Traditional Classroom Training ?


Would online modules provide the same measurable results as the current face-to-face training?



Traditional Classroom Training Asynchronous Online Modules


Would online modules provide the same measurable results as the current face-to-face training?

Deliver the same information faster Increase engagement Reduce work disruption Reduce costs

YES!



Simulated Response Exercise ?

Is it possible to create and coordinate an effective disaster response simulation without physically bringing everyone to the same place?


Is it possible to create and coordinate an effective disaster response simulation without physically bringing everyone to the same place?




Simulated Response Exercise Synchronous Simulated Response Exercise accessed at their desk

YES! via a web-based synchronous training delivery platform

Asynchronous Online Learning Modules





Synchronous Online Simulated Disaster Response

Knowledge and skills gained from the asynchronous modules

Apply to a life-like simulated scenario


Login to online classroom

Receive communications as they would in a real disaster:→ Briefing on the disaster→ Verbal notes→ Simulated newscast detailing conditions

Background on fictional disaster in Guam


RESPONSE CENTER

2

RESPONSE CENTER

3

LEARNERS ARE DEPLOYED

RESPONDERS ARE ASKED TO:→ Create reports→ Assess damage→ Develop plans to restore energy to the area

REAL RESPONDERS SIMULATED THE ROLES OF

FEMA AND OTHER ORGANIZATIONS BY

COMMUNICATING NEW INFORMATION TO EACH

RESPONSE CENTER.

RESPONSE CENTER

1




Simulation Activities:→ Communicate with other response centers→ Troubleshoot setbacks→ Respond to questions and requests→ Call in for daily ISER conference calls→ Communicate assessment of damage


Prepare a battle rhythm that included:→ Reviewing the day’s schedule→ Assigning roles and responsibilities consisting of:

→ log keeping→ task tracking→ creating a field input report


Learners also completed the following tasks:→Conduct an analysis →Identify needed equipment→Collaborate to deliver the equipment→Recruit assistance for the area→Report on the power restoration activities →Coordinate with energy sector owners

and operators →Secure funding

Blended Learning Success

LEARNAsynchronous

eLearning Modules

PRACTICESynchronous

Simulated Disaster Response Exercise

WINNINGCOMBINATION

A Blended Learning Solution that met

ESF-12s unique needs

Measurement Approaches

Level 1: Reaction→Questionnaire - students shared that the

online training was more lifelike than the previous face-to-face program


Level 1: Reaction

Level 2: Learning → Assessment exercises → End of course quizzesThese had to be completed correctly and passed to receive credit and before participating in the simulation exercise. All responders successfully completed all of these activities i


Level 1: Reaction

Level 2: Learning

Level 3: BehaviorLearners demonstrated their mastery of the behaviors needed for successful deployment through their successful completion of the simulation exercise


Level 1: Reaction

Level 2: Learning

Level 3: Behavior

Level 4: Results→ ESF-12 saved more than $200,000

during their first year→ ESF-12 saved thousands more from a

decrease in time responders spent away from their jobs

COSTS

PRODUCTIVITY


COSTS

PRODUCTIVITY

Benefit-to-cost ratio (BCR) Total Benefits ($250,000) / Program Costs ($60,000) = 4.16 This means that for every $1 invested $4.16 was saved.

Return-on-investment (ROI) ((Total Benefits – Program Costs) / Total Benefits) X 100 (($250,000 - $60,000) / $60,000) X 100 = 317%

Level 1: ReactionLevel 2: LearningLevel 3: BehaviorLevel 4: Results

Conclusion

ESF-12 and Vivid Learning Systems’ solution produced excellent training while minimizing costs.

Success Metrics: → Increased learner satisfaction→ Mastery of knowledge skills→ Financial benefits

KNOWLEDGE. PERFORMANCE. RESULTS. ™

Q&AThank you.

For more information:→Visit www.learnatvivid.com

KNOWLEDGE. PERFORMANCE. RESULTS. ™

Date post:	05-Dec-2014
Category:	Education
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Training to the Rescue

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