Cost

Reduction　　Sales Expansion

Sales

DesignDevelopment

SalesDistribution

CustomerSupport

Responsible Division /Dept. at Client Company

Operation

AnalysisPromotion

Back-Office

SCM

Design and

Om

ni-C

hann

el

Social Media

Accounting

Design

Systems Im

plementation

Dev

elop

men

t

Systems

E-Com

mer

ce

ResearchAdvertisement

Website

Orders

Hom

e Des

ign

Mec

hani

cal D

esig

n Socie

ty Inf

rastru

cture

Help desk

Des

ign

FulfillmentContact Center

Hom

e Equ

ipmen

t

Embe

dded

Sys

tem

s

TelemarketingField Service

DMP

Cons

truct

ion

Cloud

Developm

ent

Full O

utso

urci

ng

Marketing

Internet

Smartphone

and

Ope

ratio

nIT Asset M

anagement

Human Resources

Off-

shor

e and

Ja

pane

se Regional Sites

Japanese, Chinese, Korean

Japan, China, Korea, and 8 other Asian countries ＊

Utilization of Japanese Regional Sites

Utilization of Chinese Off-shore SitesJa

pan

39 countriesJapanese, K

orean

39 co

untri

es

23 Languages 23 Languages

＊Indonesia, Cambodia, Singapore, Thailand, Philippines, Vietnam, M

alaysia, Taiwan

transcosmos Outsourcing ServicesHuman Resources, Accounting, Back-Office, Orders, SCM, Design Depts.● Combining the domestic near-shore and overseas off-shore sites with

over 10,000 employees, back-office duties including sales, design, production, distribution, Human Resources and accounting

Contact Centers● 23 Languages

available

● Largest scale in Japan and Asia- 21 sites in Japan, 13,570 work stations- 26 overseas sites, 6,630 work stations ＊Including Subcontractors and Associated

Applicable languages:Japanese, English, Korean, Chinese, Cantonese, Taiwanese, Indonesian, Thai, Spanish, Portuguese, German, French, Italian, Dutch, Danish, Norwegian, Swedish, Hungarian, Polish, Russian and other, service in 23 languages

Japan Domestic8,000 employees

China / Thailand / VietnamOff-shore 2,050 employees

● Issuing Invoices● InspectionManagement etc.

● Order Processing● Payment ReceiptManagement etc.

● Product development● Supply and DemandAdjustment etc.

● Payroll● Expenses Processing etc.

Sales Management Divisions Design & Production Department

Distribution Management Division Human Resources andAccounting Divisions

Back-Office Operations

Okinawa

MiyazakiKumamoto

FukuokaOsaka

Shanghai

TianjinDalian

Suzhou

Bangkok

Off-shore Sites

3,350 employees

Guangzhou

WakayamaNagoya

Kawaguchi

Sendai

Utsunomiya

Sapporo

Japanese Regional Sites

16,400 work stations

Nagasaki

Social Media● Utilizing the insight obtained

through Social Media operation know-how

Shibuya Social Media CenterShibuya Social Media Center

Tokyo

Shenzhen

＊Include Contact Center, BPO Center

＊Include BPO Center, System Development Center,Design Development Center

ShenyangBenxi

Daqing

Hanoi

number of sites: 133 sites (45 sites in Japan, 88 overseas sites in 17 countries)

Design

Bac

k-O

ffice

InformationSystems

E-CommerceOnline Sales

MarketingSales

Planning

AdvertisementPR

HumanResourcesGeneral Affairs

Accounting

E-CommerceOnline Sales

On-siteServices

●Web Design●Media Planning Providing

Total ServiceSolutions

InternetAdvertisement

Omni-ChannelDMP Design and

Operation

SmartphoneWebsite Design and

Operation

Center Services

MarketingAnalysis Social Media

Internet Advertisement/Promotion/Website Design and Operations● Accommodating all-in-one service from Internet advertisement with 2,300 employees,

making it the largest scale in Japan, to effect analysis; Website building and operations to accommodate multi device and social CRM

Marketing Research, "Big Data" Analysis● Analyzing customers' voices from inquiries to the Contact Centers to

conversations on facebook to increase the customer satisfaction

● Supporting efficient marketing by utilizing the "big data"

Business partnership with leaders of various fields from fashion, cosmetics, eBooks in the ASEAN market

● Thailand: Business partnership with ASEAN's eBook pioneer with more than 5.5 million members, "Ookbee"

● Singapore: Business partnership with cosmetics E-Commerce company expanding to 8 ASEAN countries, "LUXOLA"

● Indonesia: Business partnership with Indonesia's largest E-Commerce fashion website, "Berrybenka.com"

Support by country : Japan, China, Korea, Indonesia, Thailand, Malaysia, Philippines, Vietnam, Singapore, Brunei, Hong Kong, USA, Canada, UK, Germany, France, Spain, Italy, Netherlands and other, service in 39 countries

Sales Expansion Operational Efficiency

ResearchAnalysis

EC SiteDevelopmentand Operation

WebPromotion

CustomerCare

OrdersInventory

ManagementFulfillment Delivery

Arrangements

Support Global E-Commerce (EC) Advancement for Japan, China, Korea,ASEAN and Euro-American CountriesProviding one stop services from capital and business alliance with successful businesses with experiences in various countries to aid our customer's global EC development

● PFSweb, a Major US EC Outsourcing Provider

● TMALL, the largest EC market in China

● FineEX, a Major EC Fulfillment and Logistics Company in China

● Shopex, the largest EC Solution Vendor in China

● UNQ, a distributor for Chinese Online retailers

● eBay, the largest EC market in Korea

Omni-Channel Support Service®

● Integrated all communications channels of Phone, FAX, E-mail, Website, Store and added Smartphone, Social Media, LINE to offer a superior customer Experience Phone FAX E-mail Website Store Smartphone SNS