Transferable Skills Development

MGT 495Lecture - 5

FACILITATORProf. Dr. Mohammad Majid Mahmood Bagram

The Importance of Communication Skills for Business Leaders as expressed

by Business Authorities

“Top executives from Fortune 500 companies rate communications skills as the most important quality for business leaders.”

New York TimesBusiness Section

“There may be no single thing more important in our efforts to achieve meaningful work and fulfilling relationships than to learn and practice the art of communication.”

The Art of LeadershipMax De Pree, Author

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Original Message

Average Average

Information Information

Loss Loss

100 PercentTop mgt’s understanding

63 percent VP Understanding

56 percentGeneral mgr’s understanding

20 percentEmployee’s understanding

30 percent Unit mgr’s understanding

40 percentDivision mgr’s understanding

Percentage of Understanding lost in communication

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We need toimprove communication... as

70 % of our communication efforts are:70 % of our communication efforts are:• misunderstood misunderstood • misinterpreted misinterpreted • rejected rejected • distorted or distorted or • not heardnot heard

Cost of Correspondence

• One page business letter that took 10 minutes to dictate cost between $50-$100.

• Poor writing costs even more since itoWaste Time.oWastes Effort.o Jeopardizes goodwill.

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THE QUALITY OF YOUR LIFE

IS THE QUALITY OF YOUR COMMUNICATION ~

BOTH WITH YOURSELF & OTHERS6

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Think > listen > talk

Communication

"You are not only responsible for what you say, but also for what you do not say."– Martin Luther

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Need for Communication

1.Very strong in Human beings2.Considered as a basic need, as in the case of eating, sleeping, etc.3.Established as both social & individual need

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• Communication is the process of sending and receiving information.

COMMUNICATION

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COMMUNICATION

The sharing of information between two or more individuals or groups to reach a common understanding (but not necessarily an agreement).

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THE COMMUNICATION PROCESS

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Most common ways to communicate

Speaking Visual Images

WritingBody Language

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What are the hardest things to say?

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I Don’tKnow

I Don’tKnow

I WasWrongI WasWrong

I NeedHelp

I NeedHelp

Hardest Things to Say

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Words Are Energy

• Never use words like defeats, failure & problem. Always talk of “Hope, Belief, Faith, Victory & Success.”

• When you use a Positive word, it raises your Energy Levels & Putting you in a

“Winning Frame of Mind.”• Words are Energy use

them in your favor!!

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Sharing of Resources

"A candle loses nothing by

Lighting another candle"

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• If you have your sight, you are blessed.

• If you have insight, you are a thousand times blessed.

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To be conscious that you are ignorant is a great step to

knowledge.- Benjamin

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Doing is Believing

• "I hear and I forget. I see and I remember.

• I do and I understand."

(Confucius 551-479 BC)

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Communication

• "He who wishes to talk well must first think well.”

• "When you speak, your speech should be better than your silence would have been." (Origin unknown)

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"I praise loudly.

I blame softly.“• (unknown)

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"Great speakers are not born, they're trained."-- Dale Carnegie

"Perhaps you will forget tomorrow the kind words you say today, but the recipient may cherish them over a lifetime.“ Dale Carnegie

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Conversation with Wise Man

“A single conversation with a wise man is better than ten years of study.”--Chinese Proverb

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"Communication is really all anyone ever gets paid for ultimately...and if you cannot effectively communicate...you will PAY...not get paid..." 

-- Doug Firebaugh

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"Kind words can be short and easy to speak, but their echoes are truly

endless." - Mother Theresa

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Communication GoalsTo change behavior

To get action

To ensure understandingTo persuade

To get and giveInformation

Source: CGAP Direct

COMMUNICATION – Do you know?

• PEOPLE REMEMBER:

– 10 % of what they read

– 20 % of what they hear

– 30 % of what they see

– 50 % of what they see and hear

– 80 % of what they say

– 90 % of what they say and do31

COMMUNICATION – Do you know?

• If you tell people something without repetition:– After 24 hours, 25 % have forgotten it

– After 48 hours, 50 % have forgotten it

– After 72 hours, 75 % have forgotten it

– After one week, 96 % have forgotten it

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FACILITATORProf. Dr. Mohammad Majid Mahmood Bagram

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