the growth rate for credit unions within the first six months of launching mobile banking, versus 7% for banks.*
EFFICIENCY
INNOVATION
RELIABILITY
WITH AN OMNICHANNEL SOLUTION FROM CDW FINANCIAL SERVICES
WE GET ITCDW FINANCIAL SERVICES
TRANSFORM THE MEMBER EXPERIENCE WITH
22 OMNICHANNEL SOLUTION
80% of members age 50 and older do at least half of their banking remotely.
of members said online and mobile banking stand out as the most influential aspect driving member satisfaction.
89% of members ages 18-49 do at least half of their banking remotely. 48%
SOURCE: cfigroup.com, Credit Union Satisfaction Index 2014
*SOURCE: cunatechnologycouncil.org, Mobile Banking: Members vs. Customers, Credit Union Magazine, April 16, 2014
LEVERAGE
Today’s Advanced Technology to Get Ahead of the Competition
INNOVATION EFFICIENCY RELIABILITY
10.5% of credit unions identified themselves as technology innovators.
17.9% reported being early adopters.
40.3% say they are fast followers.
SOURCE: creditunions.com, Callahan & Associates 2014 Technology Priorities Survey, 2014
The credit union industry has been transformed. Tech-savvy, mobile-minded members are rapidly moving to digital services. Seamless interactions between channels are expected, and that includes valued face-to-face interaction. Non-financial institutions are disrupting the marketplace with digital credit union services. Security, regulations and compliance get more complicated by the day.
What can credit unions do to ensure that they have the right IT — from infrastructure to innovative new technologies — to ensure they deliver a superior omnichannel experience in a cost-effective way?
ENHANCE THE MEMBER EXPERIENCE
LOCK DOWN NETWORK SECURITY AND DATA
PROTECTION
MAXIMIZE EFFICIENCY AND PROFITABILITY
innovation, efficiency and cost savings todayCreating an omnichannel experience that meets your members’ expectations requires a robust, reliable, flexible IT infrastructure that can support the core processing system, existing and new technology, and state-of-the-art applications. CDW’s Financial Services experts can help your credit union choose the right technology and customize a solution to:
INCREASE
• Deliver a consistent, integrated member-centric experience across all channels, leading to greater retention and loyalty
• Easily offer innovative tools, products and services through the channel of choice• Conveniently provide personalized financial advice and counseling face to face or via collaboration technology
• Secure sensitive member data against loss, breaches and cyberattack threats
• Deploy the technologies that will serve members now and easily upgrade in the future• Tap the power of a scalable, flexible infrastructure to optimize omnichannel digital technologies and deliver a seamless member experience anytime, anywhere • Capitalize on the efficiency of virtualized
servers and storage • Enable speedy and secure transactions by ensuring ample network bandwidth
44 OMNICHANNEL SOLUTION
CDW Financial Services gets credit unions The CDW Financial Services team helps credit unions to update their branch technology and IT infrastructure to better drive efficiency, grow membership and satisfaction, roll out new services and meet regulatory compliance requirements.
• Efficiently satisfy complex industry regulations and compliance reporting requirements
• Confidently lower risk exposure
TIGHTEN RISK, COMPLIANCE AND REGULATORY REPORTING
INNOVATION EFFICIENCY RELIABILITY
66
OPTIMIZE YOUR OMNICHANNEL TECHNOLOGY
Mobile TechnologySelf-Service KiosksVideo Conferencing Desktops and DisplaysInfrastructure
Wireless NetworkingMobile Technology ATM Customizable Mobile Apps
Wireless NetworkingMobile TechnologyDesktops and Notebooks Secure Web-Based Access
Wherever your branch members go — inside or outside your branch — CDW Financial Services has the right mix of technologies to help ensure a seamless omnichannel experience.
OMNICHANNEL SOLUTION
TOP OF MIND
CYBERSECURITY
About 56% of consumers said they have concerns about online banking, spanning from identity theft to fraudulent apps. SOURCE: money.usnews.com, The 6 Biggest Fears Americans Have About Online Banking, October 30, 2014
THE CLOUD
INNOVATION EFFICIENCY RELIABILITY
63%of financial services firms are utilizing cloud computing.SOURCE: wallstreetandtech.com, A Case for Vertical Clouds, April 24, 2014
AND
CYBERSECURITYFrom mobile security to defense-in-depth, CDW’s security solution architects and Malware Interception Team help make sure your mobile devices and data are armed to combat increasing digital threats. We can also recommend a mobile device management (MDM) solution to manage and track BYOD and organization-provided devices.
CLOUD COMPUTINGBenefit from a combination of software and computing delivered on demand, as a service. CDW can help boost financial organizations’ agility, improve cost structure, and increase productivity and collaboration. Available in Software as a Service, Infrastructure as a Service and Platform as a Service.
DESKTOP LIFECYCLE SERVICES
We’ll detail your current desktop hardware and software, determine
where there may be gaps, add or remove unneeded equipment, and address
your needs over the long term.
MOBILE APP MARKETPLACE
Our solution architects and account managers will help you identify and customize apps
for your organization and connect you with the right mobile app partner to build, deploy
or update your enterprise applications.
INSTALLATION/DEPLOYMENT
Our expert engineering and implementation support team can help you get your
IT solution up and running ASAP, to minimize any disruptive downtime.
CONFIGURATION SERVICES
CDW experts can pre-assemble hardware and software components to ensure your IT
solution is ready to deploy upon arrival.
NETWORK ASSESSMENT
Our CDW team of experts can help you jump-start your next network optimization project, beginning with
a network audit to determine the best strategy to meet your network goals.
ASSESSMENT/PLANNING/DESIGN
Up-front consulting and collaboration to map your
omnichannel technology strategy.
PRODUCT LIFECYCLE SUPPORT
Staffing and training, maintenance contracts and extended warranties protect
your IT investment over time.
Always at your service CDW Financial Services will help you find the latest technology to support your efforts to create a seamless, member-centric omnichannel platform. We can also help your firm with services that span:
88 OMNICHANNEL SOLUTION
EXPERT Q&A
Jeb Rendall EXECUTIVE ACCOUNT MANAGER
What technology trends do you see in the marketplace that are key to the delivery of a seamless member experience?Mobile banking and application development are key right now. Credit unions need to rethink the way they interact with their members. Today, members want day-to-day branch functions available from their mobile devices or tablet PCs. When they do need to visit a branch, they want information on demand. Credit unions also need to rethink how they leverage their branch locations. Video conferencing technology, advanced LAN/WAN and wireless networks provide branch locations with access to the credit union’s experts, regardless of location.
What are the top three questions credit unions should ask to jump-start their omnichannel strategy?1. Do I have access to all the credit union’s
resources, regardless of location?2. What mobile banking options does our
core banking provide, and are we leveraging them properly?
3. Does IT know how Marketing is planning to improve the member experience?
How can credit unions ensure that their omnichannel strategy is agile and adaptable to new technology innovations as they are released?In order to ensure the success of an omnichannel strategy, IT must work with the lines of business that directly impact member interaction. With the help of CDW, credit unions can future-proof technology purchases to handle increased demand, but IT must know where the demand is coming from to be successful. The focus should be on the changes in member behavior and the technology needed to react to that demand. All lines of business must work together to solve a common goal, which is “How can we interact with our members better?”
INNOVATION EFFICIENCY RELIABILITY
1010
a secure, reliable member experience 24/7 with an omnichannel solution from CDW Financial ServicesYour dedicated CDW Financial Services account team can help you custom-design an omnichannel program that will provide members with a memorable experience today and provide a foundation for future growth and innovation. Our industry-leading technology partnerships allow us to bring you the brands you know and trust.
Cisco® Aironet 2702i Wireless Access PointCDW 3322579
CALL FOR PRICING • Supports high-performing
Spectrum Intelligence • 802.11 a/b/g/n/ac (draft 5.0) • Dual Band • 64MB flash size • Processing sub-systems (including
CPUs and memory) and radio hardware
• 2.4GHz and 5GHz 802.11n radios
Samsung DM55D CDW 3327552
CALL FOR PRICING • With the help of a slim 2" chassis
depth, captivate your audience and leave a lasting impression
• Max. resolution: up to 1920x1080 • Panel brightness: 450 nits • Enhanced SSP System-on-Chip
(SoC) performance with quad core processor
• Sleek industrial design with symmetrical 10.5 mm bezel
• Built-in Wi-Fi and AllShare® Cast for simple content mirroring from mobile devices
CONTROLLER-BASED 55" LED-BACKLIT LCD FLAT PANEL
DELIVER
CDW®, CDWG® and The Right Technology. Right Away® are registered trademarks of CDW LLC. PEOPLE WHO GET IT™ is a trademark of CDW LLC. All other trademarks and registered trademarks are the sole property of their respective owners.
The terms and conditions of product sales are limited to those contained on CDW’s website at CDW.com. Notice of objection to and rejection of any additional or different terms in any form delivered by the customer are hereby given.
Download the white paper “The Future is Here: Omnichannel Banking” at CDW.com/omnichannelbanking
OMNICHANNEL SOLUTION
Cisco® Unified IP Phone 8945 CDW 2346174
CALL FOR PRICING • Enables collaboration so
organizations can quickly adapt to changing environments while increasing productivity
• Improves competitive advantage through speed and innovation
• Delivers a rich-media experience across any workspace, securely and with optimal quality
Samsung® Galaxy Note™ 10.1 Wi-Fi® 2014 Edition CDW 3145760
CALL FOR PRICING • Exynos 5 Octa processor (1.90GHz) • WLAN: 802.11a/b/g/n/ac with
Bluetooth 4.0 • 16GB flash memory • Front and rear cameras • 10.1" TFT display • Android™ 4.3 (Jelly Bean) • Provides enhanced pressure
sensitivity, superior accuracy and control when editing or writing, providing an analog pen writing experience on a digital device
SIT-STAND WORKSTATION WITH SAMSUNG’S S PENA NEW AND INNOVATIVE IP ENDPOINT
PC-LIKE MULTIMEDIA EXPERIENCE FOR VIRTUALIZED DESKTOPS
HP SMART BUY Keyboard, mouse and display sold separately
Ergotron® WorkFit-S Dual with Worksurface+ CDW 2617356
CALL FOR PRICING • Transform any surface into a
personalized height-adjustable desk • Designed for displays up to
22" and 25 lbs. • Easily move your keyboard and
display in one simple motion to sit or stand while you work
• Promote fitness; increase energy, productivity and comfort while reducing back and neck pain with a truly ergonomic workstation that encourages movement throughout the workday
INNOVATION EFFICIENCY RELIABILITY
HP Flexible Thin Client t620 CDW 3222857
CALL FOR PRICING • AMD GX-217GA Dual-Core
processor (1.65GHz) • Memory: 4GB RAM • AMD Radeon HD 8280E graphics • Windows® Embedded Standard 7E
32-bit • Delivers added security, broad
expansion options
1 HP Smart Buy savings reflected in advertised price. HP Smart Buy savings is based on a comparison of the HP Smart Buy price versus the standard list price of an identical product; savings may vary based on channel and/or direct standard pricing.
