TRANSFORM YOUR IT INTO A

STRATEGIC ASSET

H O W C A N Y O U T U R N A N E C E S S A R Y E V I L I N T O A

B U S I N E S S E N A B L E R ?

TODAY’S PRESENTERS

Lane Smith

• YJT Solutions Board Member

• Former CEO and President of Do IT Smarter

• Received MSPmentor250 for three years

• Current Business Advisor of 4-Profit

Mike Brunetti

• YJT Solutions Business Development Manager

• Technical Engineer

• Monitoring Expert

• Former helpdesk and support resource

WHO IS YJT SOLUTIONS?

Managed Services

• 24x7x365 Help Desk

• Proactive Monitoring

• Ongoing Maintenance

• Archiving / Backup

Project Services

• Assessment and Scoping

• Project Execution

• Ongoing Maintenance

WHY SHOULD I BE CONCERNED WITH BEST

PRACTICES?

• Increase system availability to your employees

• Increasing productivity of your employees

• Enable business agility

• Reduce your IT Spend

• Enable IT to become a strategic asset

• Increase your profitability

WHERE ARE WE HEADING?

Basic

Uncoordinated manual

infrastructure; Knowledge not

captured

Cost Center

Standardized

Managed IT infrastructure with limited automation

and knowledge capture

More Efficient Cost Center

Rationalized

Managed and consolidated IT

infrastructure with extensive automation; knowledge captured

and renewed

Business Enabler

Dynamic

Fully automated management;

dynamic resource usage; business

linked service level agreements;

knowledge captured and use automated

Strategic Asset

An organization that moves from a

Basic to a Rationalized

environment has an opportunity to

cut IT costs by 65% -International Data Corporation

EVERYTHING IS STANDARDIZED

• Increase system availability to your employees

• Increasing productivity of your employees

• Enable business agility

• Reduce your IT Spend

• Enable IT to become a strategic asset

• Increase your profitability √ √ √

EVERYTHING IS SECURED

• Security policies defined and implemented to prevent

threats as they occur

• Technologies are implemented to prevent external

threats

• Technologies are implemented to prevent internal

threats

Organizations using best practices

surrounding security operations

see a reduction in downtime by up

to 12% annually.

-International Data Corporation

CRITICAL DATA IS BACKED UP

• Recovery time objectives are defined and managed

(RTO)

• Archival needs for business and legal compliancy are

maintained

• Backups are verified and tested

• Backups are secured in multiple locations

• Business Continuity Plan is implemented

EVERYTHING IS DOCUMENTED

• System design and configuration

• Supported applications & devices

• Vendor and contract information

• Administrative passwords

• User policies

• Ongoing support processes

INTERNAL IT IS REFOCUSED

• IT team are no longer fire fighters

• Leverage their skills

• Partner to fill the gaps

• Teamwork is a must

• Centralized management system

IT PROCESSES ARE IMPLEMENTED

• Configuration Management

• Knowledge Management

• Incident Management

• Change Management

Using best practices around management tools leads to as much

as a 22% annual reduction in downtime, which in turn improves

service levels.

-International Data Corporation

SO WHERE ARE WE?

Basic

Uncoordinated manual

infrastructure; Knowledge not

captured

Cost Center

Standardized

Managed IT infrastructure with limited automation

and knowledge capture

More Efficient Cost Center

Rationalized

Managed and consolidated IT

infrastructure with extensive automation; knowledge captured

and renewed

Business Enabler

Dynamic

Fully automated management;

dynamic resource usage; business

linked service level agreements;

knowledge captured and use automated

Strategic Asset

WHAT HAVE WE DONE?

• Standardized the IT environment

• Secured the IT environment

• Critical data is backed up and a recovery plan is in place

• Everything is documented

• Internal IT is re-focused

• Support processes are implemented

STANDARDIZED?

Basic

Uncoordinated manual

infrastructure; Knowledge not

captured

Cost Center

Standardized

Managed IT infrastructure with limited automation

and knowledge capture

More Efficient Cost Center

• Monitor the Network

• Implement Automation

• Resolve issues as they

occur

• Resolve issues before they

occur

24X7 MONITORING AND NETWORK

AUTOMATION IS IMPLEMENTED

• To detect problems as (and even before) they occur

• To continuously monitor for system metrics

• To automate as many functions as possible

• To provide trending information for analysis

PROBLEMS ARE RESOLVED AS THEY OCCUR

• Through automation or help desk resolve problems

quickly

• Problem escalation includes a resolution path and

notification procedures

• Process confirms outcome

PROBLEMS ARE RESOLVED BEFORE THE

OCCUR

• A proactive approach to maintenance is taken

• Everything is scheduled / change process

implemented

• Regular Reporting & Analysis is performed

• Enables you to fix problems before they occur

THIS RESULTS IN CONTINUOUS SERVICE

IMPROVEMENT

• Increase system availability to your employees

• Increasing productivity of your employees

• Enable business agility

• Reduce your IT Spend

• Enable IT to become a strategic asset

• Increase your profitability

HOW DOES YJT SOLUTIONS ACCOMPLISH THIS?

√ √ √

HOW DOES YJT SOLUTIONS ACCOMPLISH THIS?

Stabilize Secure

HOW DOES YJT SOLUTIONS ACCOMPLISH THIS?

Stabilize Secure

Document Apply Best Practice

Implement Process

HOW DOES YJT SOLUTIONS ACCOMPLISH THIS?

Stabilize Secure

Document Apply Best Practice

Implement Process

Monitor Immediate

Support Analyze & Improve

HAPPY ENDINGS…

QUESTIONS?

sales@yjtsolutions.com 312-920-1551

Mike Brunetti – Moderator

Lane Smith - Presenter