Date post: | 02-Jul-2015 |
Category: |
Business |
Upload: | nathaniel-palmer |
View: | 3,377 times |
Download: | 2 times |
1 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Ray HessVice President, Information ManagementThe Chester County Hospital
SessionTitle:Transformation Case Study: Chester County Hospital
WelcomeWelcome
to Transformation and Innovation 2007 The Business Transformation Conference
2 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
The Challenges of BPM in an Acute Healthcare Environment
Complexity of processesInteractivity of processesVariability of processesDefinitional context of resultsLarge pool of very mobile usersInteroperability issues with legacy systemsNeeded in Healthcare more than anywhere
else
3 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
4 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Types of Processes in Healthcare
Pure Business Processes Business Processes that Support Clinical Care
Bed Turnover Dietary Tray Management Supply Management Transportation
Clinical Processes Disease Specific Procedure or Treatment Based
Goal: Patient Centered Process Management
5 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
PatientIsolation
CHF
Diabetes
AMI
Sepsis
Community A
cquire
d Pneumonia
Bed Management
Dietary
Transportation
Med Rec
Stroke
Surgic
al
Proce
dure
s
Patient Centered Workflow Management ProcessTest Prep
6 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
CCH Workflow Slide 1 of 4
7 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
CCH Workflow Slide 2 of 4
8 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
CCH Workflow Slide 3 of 4
9 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
CCH Workflow Slide 4 of 4
10 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Two Issues Facing Hospitals
1: Patient ThroughputEfficient and effective movement of patients
from intake to dischargeBusiness process issue:
Quick and consistent clinically-driven bed cleaning process
Reduces waits and delaysAllows patients to be placed rapidly into the
proper setting optimizing care delivery
11 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Pre-BPM Process
12 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Bed Cleaning Issues
Manual process with multiple pathwaysNot clinically managedLarge variability in outcomeLarge number of errorsPoor management oversight abilitySignificant clinical care and patient
throughput impact
13 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
BPM Bed Cleaning Process
14 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Bed Cleaning Sub-Process Top levelSlide 1 of 2
15 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Bed Cleaning Sub-Process Top levelSlide 2 of 2
16 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
BPM Process Steps Listen for patient transfers/discharges Alert housekeeping based on day, shift, and floor via
text beeper Alert nursing for prioritization via phone Re-alert housekeeping as needed Escalate as needed Housekeeping updates system for start/completion
via telephone keypad Nursing alerted when room is ready BPM controlled electronic and interactive bed board
17 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Two Issues Facing Hospitals
2. Infectious Disease Recognition and Isolation Management Major Focus in U.S. and world wide MRSA: Methicillin Resistant
Staphylococcus Aureus For CCH: 4% of adult admissions
8% of adult days Need to identify, alert, and manage
18 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
19 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Isolation Management Issues
Identification of infectious patients Proper alerting and isolation
determination Proper testing for active disease Alert for removal if negative test results Supply management
20 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
21 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
MRSA Sub at time of Submission
22 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
BPM Steps for Infection Control
Monitor all admissions for MRSA history Alert nursing and infection control Monitor all new lab values for MRSA Update tables based on new information Alert various individuals/departments
concerning tasks that need completed
23 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Where Isolation Management is GoingSlide 1 of 3
24 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Where Isolation Management is GoingSlide 2 of 3
25 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Where Isolation Management is GoingSlide 3 of 3
26 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Summary
BPM is being used successfully in an acute healthcare setting
1200 – 1500 active patient cased are running at any given time
One master flow with many sub processes
Additional sub-processes are being added on a regular basis
27 May 22-24, 2007
Washington Dulles HiltonThe Business Transformation Conference
Thank YouThank YRay HessVice President, Information ManagementThe Chester County Hospital
Contact Information:[email protected]
ou