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All Rights Reserved CEC (2011) 1 What is a Transformation Project? Slides from a talk by: Gian Mahil 17 th Oct 2011
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All Rights Reserved CEC (2011) 1
What is a Transformation Project?
Slides from a talk by: Gian Mahil
17th Oct 2011
All Rights Reserved CEC (2011) 2
Introduction
All Rights Reserved CEC (2011) 3
Transformation is defined as ‘a change or alteration, esp a radical’ by the Collins English Dictionary – Complete
and Unabridged – Harper Collins 2003.
However it is a misused used word in business and IT these days. In our opinion, ‘Transformation’ should be
used only in relation to a change to a business process or IT system that is radical e.g. a business or IT process
is outsourced or the system and operational processes impacted are radically changed. Upgrades or
enhancements to systems or even systems replacements that do not involve a large element of are not
Transformational Changes.
In the next 4 slides we provide a simple visual definition of change transformation. As you can see both the
system and the business/ operational processes are impacted and must be treated as separate work streams
that combine to deliver the desired outcome.
Introduction
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Example 1
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Example 2
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Current System
Business Process 2
Business
Process 3
Business
Process 1
Business Process 5
Business
Process 4
Business
Process 6
Complex business data,
input processes and rules
Complex business
processes to and rules to
interpret the outputs of
the system .
Complex system made up
of many customisations
and business rules some
of which are not
supportable without
considerable cost and
effort.
Pre Transformation State
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1. Document the system inputs, outputs and processes,
2. Document the Business Processes that drive the system,
3. Define the new systems inputs, outputs and processes,
4. Modify the Business processes needed to drive the system,
5. Apply the changes to the new system,
6. Imbed the new business processes in to Operations.
7. Monitor and track progress.
Transformation Process
The Transformation Process
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New System
Business Process 1
Business
Process 2
Business
Process 4
Simplified business processes,
data and rules
Simplified outputs that are easier
to understand, more relevant to
the needs of managers
Simplified system with smaller
foot print that uses data to drive
business rules.
The Post Transformation State
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Current business
processes are not
documented in
enough detail
Top 5 Transformation Problems 1
If you don’t understand
how it works today how
can you change it?
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The current
system / business
rules are not
understood in
enough detail
Top 5 Transformation Problems 2
If you don’t
understand how it
works today how
can you change it?
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The new system
processes are not
mapped to the
Target Operating
Model
Top 5 Transformation Problems 3
If the new system
isn’t integrated
with the Target
Operating Model
you will not get a
successful
implementation.
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The new business processes are not imbedded in to the operations/ business teams
Top 5 Transformation Problems 4
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If the operations team/ business teams keep going back to their old
ways of working you will not get a successful implementation.
Top 5 Transformation Problems - 5
Success isn’t measured.
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Typical problems that we have seen arise during a Finance Transformation:
1. Current business processes are not documented in enough detail – if you don’t understand how it
works today how can you change it?
2. The current system / business rules are not understood in enough detail – if you don’t understand how
it works today how can you change it?
3. The new system processes are not mapped to the Target Operating model – if the new system isn’t
integrated with the Target operating Problems – you will not get a successful implementation.
4. The new business processes are not imbedded in to the operations/ business teams
5. Success isn’t measured - if the operations team/ business teams keep going back to their old ways of
working you will not get a successful implementation.
Top 5 Transformation Problems
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Gian is CEO of Cutting Edge Consulting and an industry recognised expert in change transformation,
systems integration and rationalisation. He is passionate about Change Transformation and has created
and led Change Transformation Programme teams of over 100 in several global organisations. In the past
Gian has held senior positions a Lloyds Group, Accenture, BSKYB and Marsh. Gian has a proven record for
running Global Transformational Change Programmes in global organisations.
Contact details:
Email: [email protected]
Phone: +44 7973 721097
About Gian Mahil
