Transforming Lives Goodwill Southern California The 2010 Annual Report to the Community
Our Mission
For nearly a century, Goodwill Southern California has Transformed Lives through the Power of Work, serving individuals with disabilities and other vocational challenges, as well as businesses, by providing education, training, work experience and job placement services.
Today, the mission remains firmly intact, though broader in scope. Goodwill Southern California’s multifaceted efforts Empower Individuals, Advance Businesses, Enrich Communities and Care for the Earth.
Goodwill is Good For Everyone.
Goodwill is Good for individuals. Good for businesses. Good for your community. Good for the planet.
Good For Everyone.
Better than ever. With the best yet to come.Reflecting on 2010, we see both a year of hopes fulfilled, on many fronts, and the promise of an even greater
future. Welcome to Goodwill Southern California’s 2010 Annual Report, in which we are pleased to present
the organization’s many accomplishments during this past year.
We began serving the community 95 years ago, and on March 5, 1918, Goodwill Southern California opened
its very first store. That day, 200 shoppers purchased goods totaling $126. In 2010, revenues from retail
operations and other sources of income amounted to $130 million. Today, Goodwill Southern California
operates 64 retail stores, 42 donation centers and 27 job service centers throughout Los Angeles (north of
Rosecrans Ave.), Riverside and San Bernardino counties.
Amid some of the toughest economic times this country has seen, we are not only experiencing tremendous
growth within our core retail and donation operations, we are also expanding our impact on individuals,
businesses, communities and the earth. We are empowering individuals through education, training and
access to new employment opportunities. We are advancing businesses through our recruitment and
contract services and green business lines. We are enriching communities through partnerships, youth
programs and a positive economic impact. And we are caring for the earth through repurposing used goods
and recycling efforts, which diverted more than 42 million pounds of textiles, paper and e-waste in 2010.
We achieve new heights of success every year and our plans for expansion are aggressive, so that we may
better serve a growing number of individuals. This year, we served 92,353 individuals, including 5,581
businesses, and placed 7,490 persons with disabilities and other disadvantages in meaningful employment.
2010 proved to be a tremendous year for us. America’s largest independent charitable agency evaluator,
CharityNavigator.com, recognized us with our 9th consecutive, highest, four-star rating, largely because
Goodwill spent 93 percent of its budget on programs and services last year. Many, many thanks to those who
made 2010 our most successful year yet: the Goodwill staff; its volunteers, including our Boards of Directors
and Advisors; donors; and partners. Through your support, we look forward to an equally rewarding 2011.
Sincerely,
Peter Starrett 2011-2012 Board ChairGoodwill Southern California
Douglas H. BarrPresident and CEOGoodwill Southern California
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Empowering Individuals
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With the impact of 64 retail stores, 42 attended donation centers and 27 job service centers throughout Los Angeles (north of Rosecrans Ave.), Riverside and San Bernardino counties, Goodwill Southern California empowers tens of thousands of people each year, helping them fulfill their potential and improve the lives of their families. The extensive network of practical, compassionate aid embraces not only the individuals served, but also achieves a positive impact on Goodwill Southern California shoppers and donors alike.
Individuals Served
Through training, education, new skills acquisition and job placement
services, Goodwill Southern California serves individuals with disabilities
and other vocational challenges. Individuals placed in jobs at Goodwill
campuses or other businesses discover the pride of increased
self-sufficiency and a new sense of purpose. The total number of
placements and individuals served in 2010 far exceeded our goals.
• 92,353 people used Goodwill Southern California’s training and job
development services (146 percent of our goal).
– More than 20,000 job seekers served in the Inland Empire
(174 percent of our goal, tripling the number of individuals
served in the county from 2009).
• 7,490 individuals entered community employment with Goodwill’s
support in 2010 (159 percent of our goal).
– More than 3,900 job placements in the Inland Empire
(214 percent of our goal, tripling job placements in the county
from 2009).
• Agency-wide, individuals with disabilities accounted for 54.5% of
Goodwill’s staff, an 11 percent increase over 2009 and four percent
above the 2010 goal.
• Goodwill served and placed 1,704 youth in year-round and
summer employment.
DonorsDonations of gently used items are the other essential
part of our mission equation.
• Four Attended Donation Centers were opened
in 2010: Century City, Olympic Blvd, Norco
and Temecula.
• There are now more than 100 conveniently located
retail stores and donation centers, open seven days a
week, that accept reusable clothing, household goods
and e-waste at no cost.
• Goodwill Southern California donors
supported the diversion of more than 25 million
pounds of usable goods from landfill through
1.7 million donations received in 2010. The sale of
these donations also directly helps the less fortunate
in their community.
ShoppersGoodwill’s mission is largely funded by our retail
operations, which benefit those served by our
employment programs and services, and another
large group — shoppers. Those who shop at Goodwill
retail stores appreciate the value and unique variety
of our gently used and greatly discounted clothing,
books, household goods, furnishings and electronics. • We opened five new stores and remodeled three
existing stores in 2010.
• Inventory is freshly stocked several times a day.
• Retail sales directly help the less fortunate
within the shoppers’ community as well as
support the reuse and repurposing of already
manufactured goods.
– Shoppers’ purchases contributed $15.6
million to Workforce and Career Development
in 2010, an increase of 21.9 percent over 2009
(13 percent above the 2010 goal).
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7,490 Employment Placements in 2010
Thanks for the hands up!
Advancing Businesses
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While Goodwill may be universally recognized as the go-to place for purging or
outfitting one’s closet, our business services have been our “best kept secret.”
But not for long. More and more, smart businesses are taking advantage of
Goodwill Southern California’s high-quality solutions, at no cost or highly
competitive rates, that benefit not only the companies who contract with us,
but also those with disabilities and disadvantages, the community and the planet.
Job Placement Services Goodwill Southern California’s job placement services provide a highly
efficient and cost-effective way to connect employers with the employees
they need.
• Goodwill Southern California was designated a top-rated job training
and placement non-profit by GreatNonprofits.com. The list represents
organizations that best exemplify a commitment to serving their
community’s growing need for jobs in this economy.
• 5,581 businesses benefited from Goodwill’s job placement services in
2010 (up from 3,453 in 2009 and 155 percent of our goal).
• A total of four WorkSource Centers and 23 Job Service Centers dot
the Southern California landscape, enlarging the field of potential
candidates for entry- to top-level positions.
• Goodwill Southern California employed a total of 13 Placement Service
Representatives (PSRs) in 2010. PSRs facilitate employers’ needs at one
of our job service centers or at their place of business. Onsite visits allow
the representatives to gain clear, firsthand knowledge of what each
business partner requires.
In 2010,
5,581 businesses were served through Goodwill Southern California’s job placement services.
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Shredding & E-waste DisposalMore than ever, keeping sensitive materials secure
is paramount in business, just as it is in our personal
lives. With Goodwill Southern California as a partner
in shredding and e-waste destruction and recycling,
businesses can rest assured that their information
will remain secure.
• Our National Association for Information
Destruction (NAID)-certified shredding is
peerlessly secure with 24-hour security,
GPS-tracking, employee background checks
and direct transportation to a paper mill.
• Our shredding services offer the highest level
of security and exceed many companies’
best-practice requirements by ensuring all
confidential documents remain in the U.S.
• Our shredding service processes all material offsite
(at one of two Goodwill campuses), eliminating
truck noise and noxious fumes from affecting
customers’ businesses and those of their neighbors.
• Certified by the state of California as an authorized
collector of e-waste, Goodwill offers businesses
a convenient, eco-friendly way to dispose of
outdated or damaged equipment.
• Sensitive components are safely decommissioned,
even beyond the industry’s tough standards.
• Businesses that contract with Goodwill Southern
California for e-waste recycling and destruction
support 160 jobs for individuals with disabilities.
Custodial & Landscaping Services Rather than hire, manage and pay benefits to
permanent janitorial staff and groundskeepers,
businesses and government agencies tend to outsource
this work. Goodwill Southern California provides these
entities with top-quality custodial and landscaping
services performed by individuals with disabilities and
other vocational disadvantages.
• We are a full-service contractor, providing labor,
supplies and equipment.
• 95% of our customers are government agencies
that seek contractors who create jobs for people
with disabilities.
• We offer highly competitive pricing for our customers
and competitive wages for our employees.
• Employees are extensively trained and supervised
by an experienced management team, both
in-house and on-the-job.
• These jobs provide individuals with disabilities
or vocational disadvantages with increased
self-sufficiency, greater independence, dignity and
a new sense of purpose and value.
• Our services come with the highest recommendations
from our clients.
“Goodwill not only gives adults with disabilities opportunities they may not otherwise get, which gives their families great joy and hope – they also offer the community a tremendous and valuable service that other companies in the shredding industry cannot match.”
- Deb Lageschulte, Corporate Records Management Office, Wells Fargo
Enriching Community
Like the proverbial pebble in a pond, Goodwill Southern California’s outreach
generates a profound ripple effect, benefiting not only businesses and individuals,
but also the community at large.
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Economy Goodwill Southern California’s efforts bolster the economy of the local community.
• Goodwill’s philosophy of providing somebody with a hand-up, not a
handout, is a long-term solution rather than a pricey, short-term band-aid.
• Placing individuals in new jobs generates more taxable revenue and
benefits employers with increased productivity and profits.
– In 2010, Goodwill Southern California placed a total of 7,490 job
seekers in jobs throughout our three-county territory, Los Angeles
(north of Rosecrans Ave.), Riverside and San Bernardino counties.
– The ripple effect of these placements throughout the economy
generated an additional 602 jobs.
• The results of Goodwill Southern California’s employment placements
in 2010 resulted in $71.1 million in wages, an economic impact of
$195.1 million and a fiscal impact of $5.5 million, more than double
the impact of 2009.
– Based on the total economic impact facilitated by Goodwill
Southern California’s Workforce & Career Development
Department, every dollar invested in job creation returned an
additional $11 in economic benefit to the community and
state of California.
• In 2010, Goodwill Southern California employed 3,791 people in our
three-county territory, Los Angeles (north of Rosecrans Ave.), Riverside
and San Bernardino counties.
– The ripple effect of those jobs throughout the economy generated
an additional 492 jobs.
– The total of 4,266 jobs resulted in $67.7 million in wages and an
economic impact of $154.6 million.
– The fiscal impact generated by Goodwill Southern California’s
operations in 2010 was $5.6 million for the State of California.
• Typically, our retail stores are able to hire from within the
surrounding community.
• Our stores provide the local community with an economical way to
purchase needed goods — especially important in challenging
economic times.
Caring for the Earth
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Nowadays, many companies have jumped on the “green bandwagon.” When the
effort is sincere, the more the merrier — we all win. But Goodwill Southern California
is actually the opposite of an environmental Johnny-come-lately; we’ve been green
since 1916. From supporting the reuse of clothes and other goods to recycling paper
and hard drives, all our efforts have this wonderful, additional side effect: Improving
the health and well-being of the global community.
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The Nation’s #1 RecyclerGoodwill Southern California plays a crucial role in making Goodwill
Industries International the nation’s #1 recycler. Besides minimizing the
amount of waste sent to landfills by selling gently used goods, we are
committed to recycling 99% or more of textiles that go unsold at our retail
stores. Goodwill has also established strict, environmentally sound processes
and protocols for our Contracts & Environmental Services department.
• In 2010, Goodwill Southern California recycled 28.7 million pounds of textiles
and home goods.
• Goodwill’s business services recycled 7.2 million pounds of paper products
(enough to save 61,200 trees) and 6.2 million pounds of electronics in 2010.
• Our Valley Campus was built according to stringent LEED standards, and all
future store renovations will implement LEED practices whenever practical.
• Earth Day finds Goodwill collecting e-waste alongside partners such as
Kaiser Permanente, ActiVision and the City of Glendale. More than 40,000
pounds of e-waste was collected and recycled from Earth Day 2010 events.
• Unsold articles from our retail stores are regularly sold at auction, often times
to organizations that legally ship product to third-world countries in need.
In 2010, Goodwill Southern California’s environmental services recycled
7.2 million pounds of paper products – enough to save 61,200 trees.
“Through our partnership with Goodwill Industries, we’re providing job opportunities to individuals with disabilities and helping to meet the broader definition of creating ‘healthy communities’.”
- Richard D. Trogman, Regional Executive of Support Services, Kaiser Permanente Southern California Region
Hope, Jobs and Futures 2011
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Building Futures, Transforming Lives. Los Angeles / Valley / Inland EmpireEvery year, we have the joy of honoring those who best embody the spirit of
Goodwill Southern California. Hope, Jobs and Futures is a heartfelt, annual
celebration of outstanding achievers, graduates and businesses that partner
with and/or donate their time and money to Goodwill Southern California.
Perhaps the most rewarding part of the program is the presentation of
awards to the Achiever and Graduate of the Year. With the help of Goodwill
training programs and placement services, these individuals have found
employment and achieved success. Their stories of overcoming daily
struggles and pushing forward in their studies and careers are a deeply
moving reminder of Goodwill’s mission.
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Achievers of the
yearTony Bernal After high school, Tony learned that the college fund he thought he had
was gone. Determined to advance his education and surpass his difficult
circumstances, he didn’t let this bump in the road stop him. He enrolled in
courses at a community college and with no money for books, he took
copious notes, recording virtually every word his professors uttered.
He began working with his father, a plumber by trade, to save money to pay
for much needed books and gas to get to school. But the work was irregular
and Tony struggled.
After sharing his story with a friend, she referred Tony to Goodwill where
he met Youth Career Advisor, Monique Edwards. Monique sourced financial
assistance to underwrite the costs of Tony’s books. He visited Monique several
times a week in search of regular work. She introduced Tony to Goodwill
Recruiting Manager Bobby Pierce, and he soon began working with Bobby in
the Human Resources Department. While in HR, Tony learned office skills
and gained the confidence to perform a number of assignments.
During this time, Tony also worked in sales for Extreme Energy Bands.
When the work program with Goodwill ended, Tony’s entrepreneurial spirit
kicked in. He was a top seller of the energy bands and decided to start his own
franchise. Now he owns and operates an Extreme Energy Bands kiosk in the
Santa Anita Mall and employs six sales representatives. In the brief time the kiosk
has been open, Tony and his team has surpassed the company’s sales averages.
He is inspired by his mother, who spent much of her life in and out of the
hospital battling a chronic disease, while still maintaining a full-time job,
completing school and becoming a registered nurse. Tony is pursuing his
studies in business, real estate and law. His future plans are to use the skills
and confidence Goodwill provided him, to open several of his own businesses.
In addition to putting people to work, Tony also refers other young hopefuls
to Goodwill programs. His success is an inspiration to anyone trying to
overcome challenging circumstances, and his pay-it-forward attitude is of
immeasurable benefit to Goodwill and the people we serve.
Michael Robledo Michael Robledo, a.k.a. “Mikey” to just about everyone at the Inland Empire campus, was referred to Goodwill’s Work Activity Program by a counselor from the Inland Regional Center.
Mikey graduated from school and was ready to obtain work skills. When he came in for his tour, he was quiet, reserved and a bit nervous, perhaps because he had never had a job. Mikey heard that Goodwill provides a safe and meaningful place of employment and he was ready to find out for himself.
His first job at Goodwill was sorting hangers in our contracts division. His case manager soon realized, based on his productivity and skill level that he would benefit from working on the janitorial crew. This was a tough decision for Mikey, as he would be working more independently and away from his friends. However, because of his drive and determination, Mikey accepted the position and began to excel. Walking into the break room was a pleasure for all staff members while Mikey was on duty cleaning the tables or sweeping the floors, always with a cheerful smile and a kind word. If someone needed a helping hand, Mikey was always there to assist.
When Mikey first came to Goodwill, his family would drop him off and pick him up from work. He eventually learned to take the bus and enjoyed riding public transportation with his friends, increasing his independence and mobility.
As Mikey worked throughout the campus, he became interested in other vocations. One that caught his eye was working in the Clearance Center and operating the forklift. Staff worked with Mikey on the forklift in hopes he would be able to operate it on his own, but unfortunately he wasn’t able to master that particular skill. This was a tough setback but did not impede his determination to succeed.
Always looking for a new challenge, Mikey applied for a position at the Goodwill store on Mill and Waterman. Mikey aced the interview and for the past year has been working at the Waterman store as part of the Supported Employment Program. He works in a group with a job coach, hanging and tagging clothing for retail sale. He’s proud of his accomplishments and grateful for all of the kind people he’s met through Goodwill. “They have taught me janitorial skills, working on a forklift and retail skills. The staff has helped me stay on task. Sometimes I get distracted when I see my buddies,” said Mikey. Another reason he likes working at the Waterman store is because he has more choices of where to eat!
Mikey is one example of how Goodwill’s programs and supportive staff can help someone realize their full potential.
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Achievers of the
year
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Graduates of the
yearAraceli GonzalezAraceli is a 22-year-old, single mother of two. Her five-year-old has been diagnosed with schizophrenia and bipolar disorder, and her four-year-old with epilepsy. She married her longtime boyfriend, but grew tired of the abusive relationship and made the difficult decision to leave so that she might create a better future for herself and her children. At the time, a friend from church suggested Araceli enroll in Goodwill’s Youth Program. She did, and just five months after entering the program, Araceli became a Certified Nursing Assistant (CNA) and secured a position in the hospice ward of a local hospital. She works nights so that she can spend her days taking care of her children, often only getting two hours of sleep while they nap in the afternoon. Araceli provides an income for her mother by paying her to watch the children at night while she is at work.
With her newfound confidence and valuable work experience, Araceli wants to return to school to become a Registered Nurse (RN). “I have accomplished in five months what I thought would take five years and I am so appreciative of Goodwill for making it happen,” says Araceli. Her determination and hard work has enabled Araceli to provide a stable home for her children and a brighter, more independent future for them all.
James KerriganJames Kerrigan came to Goodwill Southern California seeking employment in February of 2010. James participated in Job Placement Services, beginning with Job Club, and then continued on to Direct Placement Services. James was a very devoted Job Club participant and his dedication to finding a job was evident, as he was continuously on time for appointments, dressed appropriately for interviews and was always prepared.
Due to James’s hard work and commitment to his job search, he was able to secure employment as a dishwasher at the Twenty-6 restaurant located at the La Quinta Resort in La Quinta, California.
Unexpectedly, and shortly after obtaining employment, James lost his only transportation source to and from his job. His full-time job required him to work late into the night, at an hour when public transportation was not available. However, his resolve to keep his job was astounding! He proved very resourceful, and rather than quit his job, he began riding his bike to and from work. After working an eight-hour shift, James would ride his bike for two-and-a-half hours into the night before arriving home. His dedication to his job search and subsequent employment has been remarkable.
James continues to work at the La Quinta Resort where he is a valued employee and an asset to their organization. Through his resilience, resourcefulness and hard work, James sets a shining example of what it means to succeed.
Power of One
Goodwill Southern California Youth Centers provide at-risk youth with
leadership training, work-based mentoring, internships and paid-work
experience, as well as basic education, educational competency classes,
tutoring and recreational activities.
The Power of One Youth Program is one example of how Goodwill
Southern California guides youth on their way to become self-sufficient
and productive adults in their communities. The program achieves its goals
by placing youth in permanent employment, helping them receive a high
school diploma (or equivalent) and transitioning them into higher education.
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Program ServicesGoodwill Southern California offers the following services in collaboration with
various community organizations, such as Para Los Niños, El Centro de Ayuda,
East L.A. Skills Center, Los Angeles Conservation Corp., ESCALERA Program
and Girls Today Women Tomorrow:
• Employmentpreparationtraining
• Assessment
• Case/clientmanagement
• Individualservicestrategydevelopment
• Educationalservices
• Vocationaltraining
• Mentoring
• Leadershipdevelopment
Business BenefitsThe following are a handful of ways businesses benefit from Goodwill Southern
California’s youth programs:
• Goodwillwillscreenpotentialemployeesandreferthemfor
appropriate positions.
• Goodwillwillworkwitheachindividualtopreparehimorherforthe
workforce by developing resume writing, interview training, work place
etiquette and soft skills training, one-on-one interactions,
mentoring and more.
• Goodwillwillpayupto200hoursofworkexperienceatyourplace
of business.
• Goodwillwillpayforinsurance,benefits,drugtestingand
background screening.
For youth enrollment information and additional business services details, please contact us at:
Goodwill Southern California342 North San Fernando RoadLos Angeles, CA 90031(323) 539-2000
Income Dollars Percent
Store sales $75,153,299 57.7 %Merchandise donations 26,119,444 20.0 %Salvage sales 1,771,134 1.4 %Contract Services 7,571,173 5.8 %Workforce Development 14,631,617 11.2 %Cafeteria receipts 323,632 0.2 %Fund development: General 1,462,400 1.1 % Capital Campaign 2,341,511 1.8 %Gain (loss) marketable securities 664,766 0.5 %Gain (loss) on assets held by trustees 53,212 0.04 %(Loss) of sale of property, plant and equipment (103,772) -0.08 %In-Kind Donations 50,000 0.04 % Interest and Dividends 149,439 0.11 %Miscellaneous other 119,815 0.09 %
Total Income $130,307,670 100 %
Expenses Dollars Percent
Stores $62,922,055 51.4 %Materials collection & processing 24,985,025 20.4 %Contract Services 7,398,415 6.0 %Workforce Development 18,407,328 15.0 %Cafeteria 525,086 0.4 %Fund development 1,404,889 1.1 %General & Administrative 6,683,663 5.5 %Interest and other 29,540 0.02 %
Total Operating Expense $122,356,001 100 %
Change in Net Assets $7,951,669
Charity Navigator, an independent charity evaluator, has awarded Goodwill Southern California its 9th consecutive four-star ranking, the highest available to a nonprofit. In times when donors demand more accountability, transparency and quantifiable results, this ranking demonstrates that Goodwill is worthy of the public’s trust, and that every hard-earned dollar given to us will be spent wisely. For the full report, please visit www.charitynavigator.com.
2010 Financials
2006 2007 2008 2009 2010$76
$87
$96
$111
$130
7.8%
Total Revenue
in Millions of $ Annual Percent Increase
in Total Revenue
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2006 2007 2008 2009 2010
15.3%
9.3%
16.2%
17.2%
$8.8
$1.5
$1.5
$6.6
$9.5
$8.8
$1.0
$5.7
Financial Reserves
in Millions of $2006 2007 2008 2009 2010
$6.7
$9.5
$0.7 $8.1
$10.3Special Reserve Account
Board Designated Reserve Fund
$1.5$9.5
$8.0
How You Can Join Goodwill in Transforming Lives
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1Make a financial contribution. Submit your contribution in the envelope enclosed, give online at www.goodwillsocal.org, or call us at (323) 539-2034.
2Hire Goodwill graduates. Last year, we placed nearly 7,500 job seekers into community employment. Let Goodwill help you pre-screen and find qualified employees. Call (323) 539-2000 for more information.
4Choose Goodwill when donating your gently used items. We accept items in sellable condition only. Also, please help us keep unsafe items out of stores by not donating products that have been recalled, banned or do not meet current safety standards.
6Consider Goodwill for your secure shredding, e-waste destruction and recycling, fulfillment, custodial, landscaping or other industrial service needs. Our diverse workforce provides excellent service at competitive prices. To find out more, email [email protected].
8Book our Vintage Wrapsody Show as your event entertainment. The show features outstanding vintage ensembles of donated clothing and helps raise money for our job-development programs. To book a show or to volunteer call (323) 539-2185.
10Remember Goodwill in your estate planning. Find out how you can give to Goodwill by calling Peggy Smith, Director of Gift Planning, at (323) 539-2031.
3Bring your outdated electronics to any of our retail stores or donation centers. Help us protect the environment while helping people with disabilities gain competitive skills. Call 1-888-4GOODWILL or visit us at www.goodwillsocal.org to find a location near you.
7Attend a special Goodwill event. Our Golf Classic takes place on Monday, September 19, 2011. For more golf-related information, sponsorship opportunities and reservations call Mario Haug at (323) 539-2030. Visit our website, www.goodwillsocal.org, for the latest listings on our other events.
9Host a speaker or take a tour of our facilities. See first-hand how Goodwill Southern California transforms lives on a daily basis. Contact our Community Relations Department at (323) 223-1211 or at [email protected].
5Shop in our retail stores. One-of-a-kind items at deeply discounted prices can be found at any of Goodwill Southern California’s 67 retail stores. Call 1-888-4GOODWILL or visit us at www.goodwillsocal.org to find a location near you.
We’re in your neighborhood
Retail StoresDonation CentersBookstoresWorkforce CentersYouth Centers
San Bernardino
Riverside
Los Angeles
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Goodwill Campus Locations
342 N. San Fernando RoadLos Angeles, CA 90031
14565 Lanark StreetPanorama City, CA 91402
8120 Palm LaneSan Bernardino, CA 92410 Goodwill Southern California (GSC) currently operates more than 100 locations throughout the counties of Los Angeles (north of Rosecrans Ave.), Riverside and San Bernardino.
Call 1.888.4.GOODWILL or visit www.goodwillsocal.org for a service or retail location near you.
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PAT DOWNEYTarget Distribution Center
KATHY DUTTONChaffey College
CAROLYN EGGLESTON, PHDCalifornia State University,San Bernardino.
FELICIA FLOURNOYRiverside County EconomicDevelopment Agency
JOHN E. HUSING, PHDEconomics & Politics Inc.
THE HON. RONALD O. LOVERIDGECity of Riverside
GARY MAZZEICity National Bank
DANIEL RENDLERSouthern California Gas Company
JOHN THORNESThornes & Associates Inc.
OUR CERTIFICATIONS
California State Departmentof Rehabilitation
California State Department ofIndustrial Relations
City of Los Angeles
Commission on Accreditation ofRehabilitation Facilities (CARF)
County of Los Angeles
National Association for Information
Destruction Inc. (NAID)
NISH/Ability One
U.S. Department of Labor
OUR MEMBERSHIPS
California Council for Excellence (CCE)
California Disability Services Association
CSUSB College of Business and PublicAdministration Business Alliance
Goodwill Industries International
Inland Empire Economic Partnership (IEEP)
International Association ofElectronics Recyclers
Los Angeles Area Chamber of Commerce
National Rehabilitation Association
Nonprofit Executive Network
Secure Document Alliance (SDA)
Valley Industry and Commerce Association
2011 GOvERNANCEHonorary Board of Directors
CHARLES F. AXELSON, CPACal State Poly & Lawry’s Foods Inc. (ret)
JACK K. BRYANT, CE
DONALD W. CROCKERJER Partners, (ret)
HERBERT D. EAGLETransamerica Occidental Life (ret)
EARL LESTZParamount Pictures Corp. (ret)
ALDEN D. MCKELVEYWestern Management Corp. (ret)
THOMAS L. STEVENS JRLos Angeles Trade-Technical College (ret)
BOARD OF DIRECTORS
CHARLES P. ADAMS, CPACharles Adams & Associates Inc.
TED ALVAREZU.S. Bank (ret)
CESAR ARISTEIGUIETA, MD
CARL A. BALLTONUnion Bank Foundation
KARL L. BOECKMANN, CPAGalpin Motors
DON E. BUTLERThe Employers Group (ret)
WILLIAM CARNEYCarney Associates, LLC
JOHN M. CLAERHOUTClaerhout & Associates
MELVIN CLARK JRNorthern Trust
DONALD F. CRUMRINEFlaherty & Crumrine
WILLIAM R. DAHLMANWRD & Associates
ROBERT DAHLSTROMClune Construction Co.
CECILE GALVEZDeloitte & Touche LLP
ROB GLUCKHigh Lantern Group
J. JEFFERSON GOODMANSterling Strategies Inc.
SCOTT HEATONColliers International
ROBERT J. HENDRICKSMorgan Lewis
JAMES D. HICKENBank of Santa Clarita
KIRK R. HYDEHyde Family Foundation
KATHLEEN C. JOHNSON, ESQ
JACK E. KAUFMANKaufman, Kaufman & Miller
SUMI KAWARATANI, MD
DAVID A. LUSKDeloitte & Touche LLP
ANDREA ALMEIDA MACK, CFAWestern Asset Management Co.
R.A. MCDONOUGHJPMorgan Chase
MANNY MEDRANOMedrano & Carlton
THOMAS MURNANEARC Business Advisors
FRANK R. O’DONNELLWarner Brothers
PATRICIA D. PALLESCHIThe Executive Agency
BLAIR PENCEPence Investment Corp.
KEVIN PLUNKETTABC Entertainment Group
ROBERT ALLEN REED, AIAReed Enterprises
PAUL RICHEYFocus LLC
KARL SCHMIDTParker, Milliken, Clark, O’Hara & Samuelian
PAUL SCHULZAmerican Red Cross of Greater Los Angeles
GILBERT B. SIEGEL, PHDUniversity of Southern California (ret)
DARRY SRAGOWSNR Denton
MORGAN W. ST. JOHN
PETER STARRETTFreeman Spogli & Co.
SUSAN H. STROMGRENBank of the West (ret)
RUSSELL SUNFirst Bank
ELIZABETH P. TITO
KATHYRN J. TURNER
SALLY TURNERCalifornia State University, Northridge
ANA T. VALDEZValdez Productions
MARK WALBERGTV Host & Producer
JOEL WARD, MDUniversity of California, Los Angeles
BOARD OF ADvISORS
NILA BARKLEYArroyo Seco Food & Beverage Co.
BRAD BERGERBerger Bros. Inc.
DOLLIE BROWN, MSW, MPH, CHEDept. of Veterans Affairs (ret)
MONICA M. DESMONDCity of Hope
FREDERICK A. FINDLEYBerger Bros. Inc. (ret)
JOSEPH T. FORGATCHCalifornia Federal Savings & Loan (ret)
ROBERT GORSKICity of Pasadena
JOHN D. HAMMETTZenith Insurance Co.
JOYCE R. HENDERSONPlancorp
BONNIE HILLB. Hill Enterprises LLC
DANA D. HOWELLSSeyfarth Shaw
SAMUEL W. HUNTNorthern Trust Bank of California (ret)
K. RAVI KUMAR, PHDUniversity of Southern California
BETH LOCHMOELLER
DARLENE MCMILLANCommunity Volunteer
DAVID J. MCQUITTYCIM Group
ASST. CHIEF EARL C. PAYSINGERLos Angeles Police Department
MYRON W. REEDReed Financial (ret)
THE HON. RICHARD J. RIORDAN
ANNIE RUTHFive Star Legal & Compliance
EUGENE STRANDSears – Central Pacific Group (ret)
LUPITA M. TANNATT, PHDSanta Monica Community College
STEPHEN R. WATTWells Fargo Bank
INLAND EMPIRE ADvISORY BOARD
KATHYRN J. TURNER, CHAIR
UNDER SHERIFF RICHARD BEEMERSan Bernardino CountySheriff’s Department (ret)
WILLIAM CARNEYCarney Associates LLC
CARL DAMERONDameron Communications
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817 S. La Brea, LLC/Abraham ShofetMr. and Mrs. Charles AaronAcme Display Fixture & PackagingCharles P. and Mary K. AdamsMr. and Mrs. James N. AdlerAerospace Service & Controls Inc.AK Steel FoundationMs. Dee AlexanderAllied Waste North America, Inc.Ms. Andee S. AlsipMr. Ted AlvarezMr. Robert AlworthAmani Global Consulting, LLCAMEC Geomatrix, Inc.America’s CharitiesMs. Jean W. AndersonMs. June Veronica AndersonMrs. Jackie F. AndrewsAnna and Harry Borun FoundationAnonymous IndividualsAnonymous OrganizationsMs. Barbara S. AnsellAnthony W. Lafetra Revocable TrustMr. and Mrs. Mohamad H. ArefCésar A. Aristeiguieta, M.D.Armstrong & Sigel, LLPMr. Warren J. ArnettMr. and Mrs. Frank G. ArnsteinAurora-Viburnum FoundationMr. Max BacaDr. Julia BaileyDr. and Mrs. Kamel S. BaladiMr. James BalbinMr. Carl A. BalltonBank of AmericaBank of Santa ClaritaBank of the WestMrs. Nila BarkleyDoug Barr and Lee Mink BarrMr. and Mrs. Ben BarryMrs. Lily BarryMr. and Mrs. Ewing D. BartgisBergen FoundationBrad and Nancy BergerBerger Bros., Inc.Mr. and Mrs. Edwin R. BerryDr. Alice N. BessmanBingham McCutchen LLPMrs. Margaret M. BloomfieldMr. Donald M. BlueMr. and Mrs. Dennis BlunkMr. John M. BoninoMr. and Mrs. Fred BraddockMs. Kathleen C. BradfordGeraldine Branch, M.D.Ms. Marjorie E. BrannMr. Ralph D. BrehmMr. William BrennanMr. James H. BrewerMr. Randy BrodeurMs. Ann C. BrosemerJack K. and Peggy A. BryantDon and Laura ButlerMr. and Mrs. Donald K. ByrneCal Disposal Co., Inc.California Community FoundationForrest & Carol CallahanMr. William L. CarneyJaneth T. CarpenterMiss Harlean M. CarrollMr. Kenneth O. CartwrightMrs. Eva M. CasnerMr. and Mrs. Rene F. CassarMr. Lawrence Hill CateMr. Martin B. CaverlyCentury HousingLaurie K. Chamberlain in memory of Bill ChamberlainMs. Helen V. ChaplinMrs. Ruth J. CharlesMr. Richard J. CharltonChevron Humankind - Chevron CorporationMr. Benjamin K. ChuChurch of the Adventist FellowshipMr. John M. ClaerhoutMr. and Mrs. Brad Clark
Mr. and Mrs. Kenneth J. ClarkMr. Melvin Clark, Jr.Clune Construction CompanyMr. Russell D. CoanMrs. Eleanor CobbColliers InternationalMr. Brad CollingsMs. Victoria E. J. Condos CPAMrs. Hope CopelandMr. Kevin CoventonMr. and Mrs. James J. CowenMr. W. CransMr. Donald W. CrockerAreta V. Crowell, Ph.D.Mr. Donald F. CrumrineMr. and Mrs. Irwin DahlMr. William R. DahlmanMr. Robert DahlstromDan Murphy FoundationMs. Constance B. DavenportMs. Donna L. DeesMr. and Mrs. John William DellDeloitte Consulting LLPMr. and Mrs. Clifford R. DernhamMs. Monica M. DesmondDeutsche BankDickstein Shapiro LLPMr. and Mrs. Joe M. DifilippoDisney ABC Television GroupMr. Jeffrey W. DixonMr. Thomas DodsonMrs. Paul C. DoehringMr. and Mrs. Herbert DohnelMs. Judy A. DolandDonations from Goodwill StoresMs. Nora J. DonnellyMr. Robert J. DrabkinMrs. Wanda J. DrownMr. and Mrs. Al DrutzDRW ConsultingMr. Pete DudaCarolyn R. Eggleston, Ph.D.Mr. Mark J. EinbundElks of Los Angeles FoundationEmployees Community Fund of Boeing California (ECF)Miss Vivian L. EnglerMr. and Mrs. Aaron M. EpsteinE-Recycling of CaliforniaEstate of Aileen M. JohnsonEstate of Betty P. DietrichEstate of D. V. BangertEstate of Frances Gosserand GarrettEstate of Helen V. ManskerEstate of Lieselotte HeilmanEstate of Ludwig ErbEstate of Markley C. CameronEstate of May BattanyEstate of Nadine NightingaleEstate of Peter and Elfrieda I. NardulliEstate of Ruth C. ReeseEstate of Ruth Jones GerryMs. Victoria FernandezFiel FoundationMr. Harry B. FieldFred and Kay FindleyMr. Mark I. FinferMs. Karla FitzgeraldMr. Andrew Marlay FleuryMr. and Mrs. Michael D. I. FoordMr. Joseph T. ForgatchMr. Carroll FreyMs. Norma A. FritscheMrs. Camilla C. FrostMr. and Mrs. Paul G. FuentesMr. and Mrs. Phillip T. FujiiMs. Ann FulkersonMs. Gertrude GarfieldGarnette and Lloyd McVey FoundationGateway Mattress CompanyMr. Richard J. GatzaGeorge C. Hopkins Construction Co., Inc.Mr. Ryan GiffenMr. Earl W. GilletteMr. Gordon GlattenbergGloria and Joseph Simons Fund
Mr. Rob F. GluckGoldberg and Solovy Foods, Inc.Mr. and Mrs. Charles H. GoodaleJeff and Deborah GoodmanMrs. Madeline R. GoodwinGP Harmon RecyclingMs. Kathryn GrahamGrasswood Partners, Inc.Mr. Harry W. GreenMr. Thomas F. Grose CPAMs. Susan G. GroshenMr. and Mrs. Allen GrossmanMr. Donald G. GumpertzMr. John C. GunnGW Redlands, LLC/Abraham ShofetMr. and Mrs. Theodore HaasMrs. Ruth B. HadleyMrs. Rosemary T. HagerottMr. and Mrs. Kevin P. HaggertyMs. Marlene G. HallMr. and Mrs. Lawrence H. HannonMr. E. C. HarrisMr. and Mrs. Charles E. HauptMr. Scott A. HeatonMr. Kenneth HemmingMr. Charles E. HepperleMr. and Mrs. Roland F. HerbstMs. Elizabeth C. HermanMr. and Mrs. Joseph I. HessJames D. and Julia B. HickenBonnie G. Hill and Mr. Walter HillHolland & Knight LLPDana H. Hollinger, JDMs. Georgia HollisonMs. Martha H. HortonCelia and Samuel HuntMs. Barbara J. HurseyMr. Robert J. HwangMr. Kirk R. HydeIgnition Creative, LLCIllinois Tool Works FoundationDr. and Mrs. Rodney H. IngrahamIntegrated Wealth ManagementJ. B. and Emily Van Nuys CharitiesMr. and Mrs. Roger L. JacksonMr. John L. JacobsJames L. & Judith T. Perzik FundTom and Joyce JeffriesMs. Nancy G. JenkinsJoe J. Mason TrustKathleen C. Johnson, Esq.Mrs. Miriam G. JonesMs. Virginia S. JoyceJPMorgan Chase FoundationMs. Julia JunMr. William G. KaneMs. Wendy KaplanMrs. Tamara M. KarlssonMs. Mary S. KaserMr. Bernard KastinJack E. Kaufman, Esq.Mrs. Peggy A. KausSumi Kawaratani and Lee LeongMr. Fred KeenanMs. Mary A. KellyJohn and Teri KelsallMs. Karin KemenesMr. and Mrs. Lowell KingMr. Theodore KingKinkle Family TrustMr. and Mrs. James M. KlainMr. Kenneth R. KlarMr. and Mrs. John A. KlemKLM FoundationKnock Out Productions, Inc.Mr. Dan KostaK. Ravi Kumar, Ph.D.Ms. Christine KurekMr. and Mrs. Howard KurushimaLA Combined Federal CampaignLa Tijera Heights Partners/Abraham ShofetMrs. Alyse LaemmleLaemmle Theatres Charitable FoundationMr. and Mrs. Donald N. LairdMs. Yangchen D. Lama
Many thanks to all our 2010 financial donors. We regret that space constraints limit the following list to donors of $250+.
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Mr. and Mrs. Matthew R. Landano Mr. and Mrs. Allan S. LarsonMs. Jenefer S. LassDr. and Mrs. Jean-Louis Le RenardMr. John LearnedMrs. Naneen N. LeavenworthMrs. Joan L. LescoulieMr. Robert L. Lesnett Jr.Mr. Thomas M. LiggettMs. Dorothy R. LindseyMrs. Doris M. LittleMr. Alan V. LivingstonLon V. Smith FoundationMs. Epin LongMr. David LuskMr. Stephen MacintoshAndrea and Chris Mack and FamilyMaginnis, Knechtel & McIntyreMr. Patrick J. MaguireMs. Mary MarchewkaMarsh Risk & Insurance ServicesMary R. & Joseph R. Payden FoundationMs. Jolene K. MasonMrs. Frances A. MauldingVivian and Jack McBrideMs. M. Patricia R. McConnellMr. R. A. McDonough, IVMcMaster-Carr Supply CompanyMrs. Darlene McMillanMs. Anne V. McNallyMr. David J. McQuittyMedex Healthcare, Inc.Mr. Rudolph H. MelinatMr. Charles H. MelnickMs. Deborah MeyersMr. and Mrs. David MeyersonMr. Laurence H. MidlerMr. Frank MilesJim and Freda MillardMrs. Jeanette R. MillerMs. Iris MinkMogoldie Productions, Inc.Mr. Clark MolstadMoniz Investment Properties, LLCMs. Cecil T. MooreMr. and Mrs. Tom MooreMrs. Marian C. MouleMs. D. J. MulderMr. Thomas MurnaneMr. Brian F. MurphyMs. Edna J. MyersMr. Bradley Wimmer NelsonMrs. Mavis I. NessNet Tech Inc.Ms. Mary Will NewellMs. Ethel S. NicholsMr. and Mrs. J. B. NollMr. and Mrs. Keith J. OberlanderMr. Frank R. O’DonnellOffice DepotMr. and Mrs. James OkadaLouise A. OliverMr. and Mrs. Barrett O’NeillOrange-San Bernadino Counties CFCMs. Denise OrmeMr. Bryan A. OrourkeMs. Lorgia M. OrozcoOrrick, Herrington & SutcliffePatricia Palleschi, Ph.D.Mr. Tony PanzicaMr. Duane G. PaulMs. Iris G. PearcePenske Truck Leasing Co., L.P.Jacquelin Perry, M.D.Mr. W. P. PeschelMs. Agnes PetersonDr. Carlton J. PetersonPhiladelphia Insurance CompaniesMr. Edward Vaughan PhillipsMrs. Lauris J. PhillipsMr. and Mrs. Rudy L. PhillipsMr. and Mrs. John T. PigottMrs. Barbara PinePlayboy Enterprises, Inc. and Consolidated SubsidiariesMs. Lucy W. Pliskin and Mr. Michael L. Pliskin
Kevin and Jennifer PlunkettPoms & Associates Insurance Brokers, Inc.Proceeds from Vehicle DonationsMr. Martin PupilPurcell Family Charitable FundMs. Sue Jean F. QuonMyron ‘Mike’ ReedReed Enterprises/Bob and Jeanne ReedMrs. Marylee C. ReederMr. and Ms. Alex ReidMr. Max R. RhodesRhona and Doug Clarke FundMr. and Mrs. Anthony L. RichardsMr. and Mrs. Arthur D. RiggsMr. and Mrs. R. James RigneyRKN StudioMr. and Mrs. David S. RobertsonMrs. Maxine RobinsonMr. Anthony L. RodgersRosa Leong Charities, Inc.Mr. and Mrs. Ted F. RoseMr. and Mrs. Rodolfo RuibalRust Consulting, Inc.Ms. Ann A. RuthS & N Union Partnership/Abraham ShofetS. Mark Taper FoundationMs. Hanna SackMr. and Mrs. Ron SalterMr. and Mrs. Carlton SamSan Manuel Band of Mission IndiansMr. Michael L. SandlerMr. and Mrs. Walter A. SauterMr. Robert P. SchiffermanMr. and Mrs. Ronald K. SchislerKarl A. Schmidt, Esq.Ms. Kimberly A. SchugartMr. Paul SchulzMs. Linda SchumitzkySchwab Charitable FundMrs. Lois SchwartzMs. Lorraine SchwartzSecure Document AllianceMr. and Mrs. Minobu SekiMr. Peter R. SerchukMr. and Mrs. Melvin A. ShaderDr. Lael Whiting ShannonMrs. Marva ShearerSherman Oaks Woman’s Club Inc.Mr. Jesse SherrodMs. Syvia B. SherwoodGilbert B. Siegel in memory of Darby Day SiegelMr. Mace SiegelMrs. Jean M. SinkMrs. Justina T. SkinnerMr. Kenneth L. SleeperDr. Donna E. SmithMrs. Edith J. SmithMargaret A. SmithPeggy A. SmithMs. Sharyne D. SnyderSoftware, Hardware, IntegrationMs. Lola D. SorrellsMr. David A. SparhawkMaurice Neil SpidellMs. Debra SpinelliMr. Darry SragowMr. Morgan St. JohnStaples Business AdvantageMr. Peter StarrettSteed Charities FundMs. Shirley J. SteeleMs. Margaret C. SteeleMrs. Margaret SteenkenStevens Family TrustMs. Alice StevensonMr. Bryan StoneMs. Bea Olvera StotzerEugene and Janann StrandMrs. Susan H. StromgrenMr. Russell T. SunMr. Laszlo A. SzaboMr. Donald Leroy TangTargetMs. June TeitsworthTelePacific Communications
Ms. Jill C. TeravkaThe Ahmanson FoundationThe Arbor Fund - a Donor Advised Fund at The Community Foundation Serving Riverside and San Bernardino CountiesThe Argue Family TrustThe Coliseum Center LLCThe Davidow Charitable FundThe Emanuel Bachmann FoundationThe Fletcher Jones FoundationThe Fuller FoundationThe Home Depot Inc.The Huggel FamilyThe Kenneth T. & Eileen L. Norris FoundationThe Lluella Morey Murphey FoundationThe Mohn Family FoundationThe Montanez FamilyThe Phelps GroupThe Ragucci-Woods Family Gift TrustThe Ralph M. Parsons FoundationThe Saint Paul FoundationThe Sikand Foundation, Inc.Mr. Harvey L. Thomas Mr. Robert ThomasMr. and Mrs. Ian R. ThomsenJohn and Susan ThornesTime Warner Employee Volunteer Grants ProgramTour de Palm SpringsEdmund and Judith TreidlerMs. Carla M. TrentMr. and Mrs. William A. TuckerUnion Bank FoundationMs. Fumi UyedaDr. Clayton VargaMr. and Mrs. V. Paul VaughanMr. Vincent VergaMs. Carol Vernon and Mr. Robert TurbinMr. Joseph D. VineyardDr. Rudi Volti and Dr. Ann H. StrombergMr. Mark L. WalbergMr. and Mrs. Cecil A. WalkerMs. Mary L. WalshMr. Jeffrey J. WardJoel I. Ward, M.D.Anna Marie and Bob WarrenMs. Rebecca WashtonMr. and Mrs. John R. WatsonMr. and Mrs. Richard C. WayneMr. and Mrs. Lloyd A. WeberMr. Robert Weber, Jr.Mr. Robert M. WeekleyWeingart FoundationWells FargoWells Fargo Community Support CampaignMr. and Mrs. Matthew J. WestMr. Jeffrey G. WhitmanMr. and Mrs. John F. WilbyMs. Dixie L. WilliamsMr. Elwood WilliamsMr. Robert E. WilliamsMs. Nancy Mayfield WilmsMr. and Mrs. John T. R. WilsonDr. Carl D. WinbergMr. John A. WiseMrs. Mary J. WisemanMr. Werner Wolfen, JD and Ms. Mimi WolfenMr. Kenneth WongMr. John H. WongMr. Earl C. WoodenMr. and Mrs. Henry F. WootenMr. Walter W. WorthMr. Stephen WrattenMr. and Mrs. Andrew YamamotoMs. Marcia S. YarossMr. and Mrs. Douglas H. YeretzianMs. Margaret A. YorkMs. Peg YorkinYoung Nak Presbyterian Church of Los AngelesYum! Brands Foundation, Inc.R. W. ZantZigmond, Snow & LangMr. and Mrs. Thomas A. ZimmermanDr. and Mrs. Theodore W. Zwemer