www.dataloop.io | @dataloopio | info@dataloop.io

Monitoring for Online Services

Obligatory about me slide..

• SysAdmin by day○ Rubbish developer by night

• Always worked in software companies

• Always worked for SaaS companies and those transforming

• Started DevOps at Alfresco Software

• Managed DevOps at Hive Home

Why?

What does Operations look like?

What does DevOps look like

The Process™

● Change Behaviours○ We always do it like…○ This is the way my Granpappy taught me○ In a land far far away

● Change Interactions○ But Jim wouldn’t respond to my e-mail○ After I told him how wrong he was he didn’t seem interested in helping○ It must be a code issue

● Change Perceptions○ Operations let it go down again!○ The Development team write buggy code○ QA never tests it properly

Changing Behaviours

Step 1: Break their wills….

Step 2: Could we …?

Step 3: Wouldn’t it be cool if….

It is only when we push ourselves that we know

ourselves.

Changing interactions

Step 1: Move people

Step 2: It’s Our product

Step 3: One team, One goal

Change Perceptions

Step 1: Get facts

Step 2: Make successes public

Step3: Make Failures public

You’re Done

Not Really!

Q&A