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Transforming Shared Services to become a more agile and responsive business partner PUBLIC The John Lewis Story
Transforming Shared Services to
become a more agile and
responsive business partner
PUBLIC
The John Lewis Story
Introduction
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● Woody Ruane, Director Finance Operations
To cover today:
● Quick Intro to the Partnership
● Retail Challenge
● History of Shared Services in JLP
● Business Partnering - Some Wins
● Business Partnering - Some current challenges & how we are
addressing them
The John Lewis Partnership
3
Key numbers
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● Revenue - £10.2 bn
● 50 John Lewis and 353 Waitrose shops
● 6 million customers a week in Waitrose shops
● 17 million online John Lewis orders
● 85,500 co-owners (Partners)
Source: John Lewis Partnership Annual Report 2017/18
Retail Environment
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Development of Shared Services - 2009 - 2016
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Group
Waitrose John Lewis
Partnership Services
HRFinance
IT
HRFinance
IT
HRFinance
IT
Group
Waitrose John Lewis
HRFinance
IT
HR
Finance
IT
HR
Finance
IT
HRFinance
IT
Partnership Services
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(G)BS back to Functional Shared Services - 2017
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Partnership
Waitrose John Lewis
PersonnelFinance
IT
Group
Waitrose John Lewis
Partnership Services
HRFinance
IT
HRFinance
IT
HRFinance
IT
HRFinance
IT
Finance Transformation - 2 Stages
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FINANCE SHARED SERVICES
GROUP
Finance Operations - P2P, S2C, Payroll, Routine Accounting
John
Lewis
External Financial Reporting & Policy
Finance
Business
Partnering
WaitroseFinance
Business
Partnering
Internal Audit
Tax & Treasury
Pensions Administration Operations
Centre of Excellence - Account to Report
Centre of Excellence - FP&A
Stage 1 - 2009
c220 FTE’s
Stage 2 - 2017
c100 FTE’s
Agile and Responsive Business Partnership
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● End to end Process View and Ownership
● Critical Friendship and Control
● Accounting & Reporting
● Planning, Forecasting & Budgeting
● Analysis & Insight
Finance Operations
Centres of Excellence
End to End Process
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Critical Friendship & Control
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Analysis & Insight
Centres of Excellence - Challenges
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Broken Processes
Customer Perception
Point Solution or Pan
Partnership Answers
Talent Retention
Response to Challenges - Continuous Improvement
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Response to Challenges - Technology
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EPM Tools
RPA
Data Visualisation Tools
Analytics Tools
AI
Cloud ERP
Response to Challenges - Talent, Progression, Leadership
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Response to Challenges - Accentuate our Difference
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Questions
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