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Transforming Time Management Learning with Gamification - HRMATT

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Francis Wade began his Florida-based consulting firm, Framework Consulting Inc., after leaving AT&T Bell Labs in 1993. A graduate of Cornell University, he has both a Master’s and Bachelor’s degrees in Operations Research and Industrial Engineering, completing both in 4 ½ years. He moved back to Jamaica full-time in 2005, and his firm now focuses on personal productivity and time management, plus interventions with Caribbean clients. His firm looks for difficult people problems to solve that require a custom approach, and has worked with a number of top firms. Based on his knowledge of the region, he founded Carib-HR-Forum, a 500 person cross-regional network of Human Resource practitioners. He is the host of Carib-HR-Radio and the author of two electronic magazines for Caribbean professionals – First Cuts and The One Page Digest. He recently published Bill’s IM-Perfect Time Management Adventure. He recently completed a 7 year teaching assignment at the University of Phoenix, in their Graduate School of Business. PRESENTATION SUMMARY – How Caribbean Executives Can Raise Their Standards “No man, it’s alright. No problem.” The Caribbean is famous for its laid-back attitude, so perfect for getting away from the stresses of the world’s capitals. However, it’s not so much fun when you live here and have to experience this attitude first-hand at the Driver’s Licensing Office. Why does this and other awful experiences persist? Our research at Framework Consulting tells us that it’s a historical backlash. Slavery and indentureship brought harsh consequences for the smallest infractions and, as its descendants, we have responded: our workplaces are remarkably free of consequences, feedback and real accountability. Reversing the tide of history will take more than just talk. A few years ago we embarked on a project to train over 80 of the top executives of a regional conglomerate in three countries - primarily in Trinidad but also in Barbados and Jamaica. Quite separately, we also conducted the same transformation program in these three countries in different companies. We learned that our region’s professionals are loathe to give feedback, but also that it’s easy to correct the problem with the right intervention using Customized courses and videotape feedback. Learn about the nuances of changing a core behavior that plagues Caribbean companies.
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Transforming Time Management Learning with Gamification Francis Wade HRMATT’s 9 th Biennial Conference Hilton Trinidad & Conference Center May 13, 2012
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Page 1: Transforming Time Management Learning with Gamification - HRMATT

Transforming Time Management Learning with Gamification Francis WadeHRMATT’s 9th Biennial ConferenceHilton Trinidad & Conference CenterMay 13, 2012

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2HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

Imagine

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Behaviour Change Training - Challenge

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Nothing sticks

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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5HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Why? Engrossing

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

Engrossing

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Something is obviously working

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Latest Research: What Causes Results?

Pre Class____% In Class_____% After Class______%

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Confronted

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Distracted

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Short attention span

Accustomed to being engaged

Google-enabled

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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In Competition

Vs.

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A “techie-type” ?

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Is gamification the answer?

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Pt A – Confused

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Your Goal:

To engage learnersMake them want more

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Time Management ca 2000

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18HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Andragogy: the process of engaging adult learners with the structure of learning experience.

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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1. Avoiding “bad” games2. Using class time as practice time3. Crafting games using solid design principles

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Exercise - Pick a behaviour you want to train and share w/partner

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Game – Fine one thing today that you use to improve the training

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1. Avoiding “bad” games

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Fun for its own sake

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

1.7 billion

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Engagement for its own sake

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Recall for its own sake

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1. Avoiding “bad” games

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-_____________ for its own sake

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Good game / bad game quiz

Which of these games are good or bad?Dominoes / CardsMonopolyCricketRole PlayingFacebookSlotsMicrosoft Flight Simulator

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2. Using Class Time as Practice Time

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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“Getting the information”

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NewHabits-NewGoals 31

Current Research: Information

Between 1950 and 2000 human knowledge doubledScientific information doubles every 5 yearsThe Sunday New York Times contains the same amount of information as someone living in 1750 saw in a lifetimeInternet traffic doubles every 100 daysIn 2008, people consumed 3 times as much information as they did in 1960You process more information in a day than your grandparents did in a month

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32HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Class – for the kind of learning that’s impossible elsewhere

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Examples?

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Old Time Management Training

“Follow a detailedprescription”

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A class for learning how to upgrade

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Time Management Training

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

Information describing a prescription

Practice upgrade skills

Practice habit changing skills

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Observable, coachable, learnable behaviours

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Quiz – which behaviours are observable?

Combing your hairArguing with your employeeConsidering your next moveDescribing a problemSolving an issueMediating a disputeAssigning an action itemClean your office / room

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Requires deeperknowledge - fundamentals

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Effective games reinforce fundamental behaviours

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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3. Crafting games using the principles

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Video-taped feedback

1. While being observed by a group ready to give feedback, attempt to resolve a difficult issue with an actor while being video-taped.

2. During the feedback, replay the tape and use the advice to try different suggestions.

3. Come to consensus as a group on the observed techniques that work best.

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NewHabits - Improvement Game

1. Figure out your current belt-level in time management using a world-class diagnosis.

2. Determine the gaps and your new target belt.3. Change your habits and earn a new belt.

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2Merge Airlines

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Bob’s Capturing

Practice in “Capturing” one of the time management fundamentals

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Short-Term Game – Brenda

Practice in “Emptying” and “Scheduling” – 2 time management fundamentals

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Tools Required

US$100 program, pictures $20, hosting $5, 1 week of full time effort

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Gamification Principles

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Summary – Precision

Games can be used to give learners practice in precise behavioursWith immediate feedback, training can be transformed into an engaging experienceThrow learners into games as quickly as possible and use their failures as a starting point

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

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Giving the learner an irresistible experience

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Play the games online

HRMATT’s 9th Biennial Conference – May 13th & 14th, 2013

Minnie Mouse [email protected] Smith-Ramlogan [email protected]

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