Date post: | 15-Apr-2017 |
Category: |
Technology |
Upload: | cisco-public-sector |
View: | 315 times |
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Transforming Workspaces with
Unified Communications
Sara Phillips – Systems Engineer
the most disruptive force in IT… the end user
Agenda
• Workspace Transformation
• Collaboration Architecture
• Collaboration Tools
• Customer Use Cases
Workspace Transformation
THE EMPLOYEE TODAY
• THE WORKPLACE TODAY
VS
The 21st Century Employee tethered to the 20th Century Cubicle
Three Types of Users
YOU
Internal
CUSTOMER INTERNAL
MENTALITY + BEHAVIOR + ENVIRONMENT = CHANGE
The Role of Technology In Workspace Transformation
To “connect the disconnected” and blend the physical
and virtual workplaces.
To enable flexibility, personalization and choice.
To improve management, control and visibility of
workplace assets.
To enhance the experience of employees and guests.
Ubiquitous Wi-Fi
and BYOD
Unified Network
Access
Intelligent Video
Collaboration
Smart Spaces
Digital Signage &
Guest Services
Security &
Identity
Services
Energy Management Personal Collaboration
Smart & Connected
Workplace
Workplace
Analytics
Collaboration enabling Workplace Transformation
Unified
Communications Connectivity and
Federation
Anytime Any
Device meetings
Collaboration
Endpoints and
Clients
Collaboration Architecture
Architectural Elements
Conferencing
Call Control
Edge
Applications
MPLS WAN
Head Office / Data Centre
Remote Sites
Mobile Workers
TS Conductor
Endpoints
Prime
Unified CM
Expressway-C
Expressway-E IM and
Presence
Additional
Apps
PSTN
Apps
DMZ
IGW /
IWAN
S+C
Smart
Connected Apps
Internet
Federation
Cloud
Core
Unified
Access
APs
ISE
TMS
IGW /
IWAN
CORE CALL CONTROL
Cisco Unified
Communications
Manager
Cisco Unified Communications Manager The Heart of Cisco Collaboration
DMZ
Expressway-E Expressway-C
Enterprise Network
CUCM
CUCM registered endpoints Teleworker
Internet
External enterprises,
Partners, Customers
Mobile User
Cloud
Services
1. C initiates traversal connections outbound to E
2. C sends keep-alives to E tunnel
3. E receives a call sends request to C
4. C routes to CUCM who knows endpoint
5. Call is established and media traverses
CONTROL
Conferencing
Conversation
Notification
Analytics
Content
Media
Proximity
P2P Voice
Cisco Collaboration Cloud
CIS
CO
P
UB
LIC
CLO
UD
Unified CM
Collaboration Edge Architecture
Unity Connection Contact Center TP Infrastructure
& Media
PA
RTN
ER
OR
P
REM
ISE
INFR
AS
TR
UC
TU
RE
EN
DP
OIN
TS
Private Cloud
CONTROL
Conferencing
Rooms
Notification
Analytics
Content
Media
Proximity
P2P Voice Cisco Collaboration Cloud
Conferencing
Rooms
Notification
Analytics
Content
Media
Proximity
P2P Voice
CIS
CO
P
UB
LIC
CLO
UD
P
RIV
ATE
CLO
UD
100% Cloud
OR
Hybrid
Collaboration Tools
Cisco Personal Meeting Room
WebEx + Video
Driving Results
• Full Engagement drives
spontaneous innovation.
• Secure B2B Video, Voice and Web collaboration
Collaboration Meeting Room - Cloud
Click on a link or dial a SIP URI…
Collaboration Enabled Personal Workspaces
DX650 DX70 DX80 Jabber Spark 8800
Collaboration Enabled Meeting Rooms
Quiet Room Small Room Medium Room Large Room Training-/Board Room/
Auditoriums
MX200 G2 – 42’’ MX300 G2 – 55’’ MX700 – 55’’ MX800/D – 70’’
Immersive Room
IX500
SX20 SX80 SX10
Collaboration Enabled Multi-purpose Rooms An endpoint to fit every workspace
Cisco Jabber
Driving Results • Empowered mobile workers
• Connected as if in the office
• Seamlessly escalate IM to video to a video conference
• Work anywhere: partner and customer sites
This is how we worked.
Screens Whiteboards
Documents
Phones /
Connections
Notes
Calendar
Physical Room
Decisions Tasks
What we did here can be done…
People
Video
Here…
People
Voice/Video Notes /
Discussion
Rooms
Screens /
Sharing
Documents
Screens
Whiteboards
Documents
Voice/Video
Notes / Discussion
Rooms
Decisions
Tasks
And Here…
People
Cisco Spark Delivered from the Cisco Collaboration Cloud
http://download.ciscospark.com
Customer Use Cases
Children’s Hospital of Orange County
• Challenges
• Access to experts from multiple organizations
• Bridge the distance between researchers and clinicians
• Eliminate traditional barriers to communication
• Collaboration Tools
• Cisco Telepresence
• Business Value
• Reduced travel time and costs
• Increased access to external clinical and research expertise
• Better service to patients with real-time communication
State Bank of India
• Challenges
• Create innovative channel to improve customer satisfaction
• Stay relevant to young user needs
• Optimize remote and in-branch resources
• Collaboration Tools
• Remote Expert for banking
• Desktop telepresence endpoint
• Business Value
• Improved customer satisfaction
• Better handling of business peaks at branches
• Instant access to market-leading expertise
University of British Columbia
• Challenges
• Deliver high-quality distributed education
• Increase healthcare professionals in rural areas
• Scale infrastructure cost effectively
• Collaboration Tools
• Collaboration Meeting Rooms
• Telepresence
• WebEx
• Business Value
• Providing a quality learning experience on any device
• Improve access to care
Dallas County
• Challenges
• Connect courts and legal defense system
• Streamlining content and document sharing
• Minimize travel time of prisoners, police officers & judges
• Collaboration Tools
• Communications Manager
• Telepresence
• Business Value
• Streamlined judicial process
• Higher availability of police officers
• Improved communication between inmates, lawyers, and judges
Browser Mobile Work Office Small Group
Spaces
Larger Spaces Boardrooms
Move seamlessly from the Browser to the Boardroom
Questions
Thank you