Transit Transit BenefitsBenefits

TTRANRANSSERERVEVE

TRANServe’s MissionTRANServe’s Mission

To support and promote the To support and promote the use of mass transportation use of mass transportation

programs nationwide to programs nationwide to reduce traffic congestion and reduce traffic congestion and

improve air quality. DOT improve air quality. DOT encourages employees to encourages employees to commute to work by other commute to work by other

than single-occupancy than single-occupancy vehicles.vehicles.

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TRANServe Administrative TRANServe Administrative ServicesServices

• Delivers a full service transit Delivers a full service transit benefit program to your benefit program to your

agency in accordance with agency in accordance with specifically designed program specifically designed program needs with strong emphasis needs with strong emphasis

on customer service on customer service excellence. excellence.

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TRANServe Administrative TRANServe Administrative ServicesServices

• Co-ordinate start up activitiesCo-ordinate start up activities• Presentations to employees, Presentations to employees,

• Process applicationsProcess applications

• Provide monthly invoicingProvide monthly invoicing• Provide detailed reportsProvide detailed reports

• Maintain databaseMaintain database• Maintain sufficient recordsMaintain sufficient records

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What DOT does for youWhat DOT does for you

• Assist with audit requirementsAssist with audit requirements• Provide required technical Provide required technical

consulting expertiseconsulting expertise• Customer service support to Customer service support to

Program CoordinatorsProgram Coordinators• Develop business relationships with Develop business relationships with

all regional transit providersall regional transit providers• Provide paper and electronic fare Provide paper and electronic fare

media specific to each region.media specific to each region.

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What you do for DOTWhat you do for DOT

• Interagency agreementInteragency agreement• Approve applicationsApprove applications

• Provide Points of ContactProvide Points of Contact• Facilitate on site distributionFacilitate on site distribution

• Communicate approved Communicate approved changes and updates changes and updates

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Smart Smart BenefitsBenefits

TTRANRANSSERERVEVE

What isWhat is Smart Smart BenefitsBenefits

Smart Smart BenefitsBenefits is an is an automated method for automated method for claiming your benefits claiming your benefits through your through your SmarTripSmarTrip

cardcard

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Smart Smart BenefitsBenefits

AdvantageAdvantagessSecurity of a Security of a SmarTripSmarTrip card card

No more lost, damaged, or No more lost, damaged, or

demagnetized paper farecardsdemagnetized paper farecards

Convenience of the Convenience of the SmarTripSmarTrip card card

Smart Smart BenefitsBenefits

No more No more distribution lines!!distribution lines!!

Smart Smart BenefitsBenefits

Who can use the Program?Who can use the Program?

Federal employees who use all Federal employees who use all of their transit benefits forof their transit benefits for

Metrorail, Metrobus, DC Metrorail, Metrobus, DC Circulator, Ride On, Fairfax Circulator, Ride On, Fairfax Connector, Cue, Dash, ARTConnector, Cue, Dash, ART andand authorized Van Poolsauthorized Van Pools

How doesHow does Smart Smart BenefitsBenefits work?work?

You must claim your transit benefits between You must claim your transit benefits between the first and last day of each monththe first and last day of each month

Metrorail and Metrobus riders: Each month, Metrorail and Metrobus riders: Each month, your transit benefits will be reserved to be your transit benefits will be reserved to be claimed at any Metrorail station from the claimed at any Metrorail station from the

SmarTripSmarTrip passes/farecard machines passes/farecard machines

Vanpool Riders will make an initial one time Vanpool Riders will make an initial one time authorization on WMATA.com that will go authorization on WMATA.com that will go

directly to your van pool each monthdirectly to your van pool each month

Enrolling inEnrolling in Smart Smart BenefitsBenefits

Purchase and register a Purchase and register a SmarTripSmarTrip card from METRO, or card from METRO, or any Commuter Direct Storeany Commuter Direct Store

Complete an application for Complete an application for Smart Smart BenefitsBenefits from your from your transit coordinatortransit coordinator

““How do I Enroll?”How do I Enroll?”Enrollment periods coincide with your agency’s Enrollment periods coincide with your agency’s

distribution perioddistribution period

Return your application on or before the 15th of the Return your application on or before the 15th of the month prior to your agency’s start datemonth prior to your agency’s start date

Rules of ParticipationRules of Participation

Smart Smart BenefitsBenefits are available on a are available on a MONTHLYMONTHLY basis basis

You must be an employee who uses You must be an employee who uses allall of your of your transit benefits on authorized modes of transit benefits on authorized modes of

transportation transportation You must have your You must have your SmarTripSmarTrip card card REGISTEREDREGISTERED

with METRO with METRO

To register your card, go online to smartrip.comTo register your card, go online to smartrip.com

Rules of ParticipationRules of Participation

Participants may not claim a previous Participants may not claim a previous or future month’s benefitor future month’s benefit

Employees must authorize DOT to Employees must authorize DOT to verify and modify required verify and modify required

certification information associated certification information associated with your with your SmarTripSmarTrip card card

Rules of ParticipationRules of Participation

Once the funds have been transferred to Once the funds have been transferred to your your SmarTripSmarTrip card, they may not be card, they may not be

removed. However, you are responsible removed. However, you are responsible for returning any unused benefit to your for returning any unused benefit to your

agency if you leave service or change agency if you leave service or change agenciesagencies

SmarTripSmarTrip Card Online Card Online Registration FormRegistration Form

Important TipsImportant TipsFollow the procedures for claiming your benefits from Follow the procedures for claiming your benefits from

the the SmarTripSmarTrip passes/farecard machine passes/farecard machine

When you have a lost card. . .When you have a lost card. . .

1. Call the 1. Call the SmarTripSmarTrip helpline helpline

2. As soon as you get a new card you must call your 2. As soon as you get a new card you must call your

transit coordinator and give them the new #.transit coordinator and give them the new #.

If you have a problem with your card, call the If you have a problem with your card, call the METRO METRO SmarTripSmarTrip helpline ASAP at: helpline ASAP at:

1-(888) 762-78741-(888) 762-7874

Frequently Asked Frequently Asked QuestionsQuestions

““Can Can Smart Smart BenefitsBenefits be used for parking?” be used for parking?”

No, your benefit is not authorized for parking, but No, your benefit is not authorized for parking, but your your SmarTripSmarTrip card can be used at Metrorail card can be used at Metrorail station lots with your own funds added for station lots with your own funds added for

parking expensesparking expenses

“ “Can I transfer Metrochek and Metrorail fares to Can I transfer Metrochek and Metrorail fares to my my SmartTripSmartTrip card?” card?”

Yes, Metrocheks and Metrorail farecards can be Yes, Metrocheks and Metrorail farecards can be added to your added to your SmartTripSmartTrip card. card.

Frequently Asked Frequently Asked QuestionsQuestions

““Can my personal money be taken from my Can my personal money be taken from my SmarTripSmarTrip card account?” card account?”

No, your personal money or claimed benefit No, your personal money or claimed benefit cannot be taken from your cannot be taken from your SmarTripSmarTrip card card

accountaccount

““Will Metro track where I go on Metrorail?”Will Metro track where I go on Metrorail?”

No, Metrorail does not use its system to track No, Metrorail does not use its system to track their customer’s usagetheir customer’s usage

Claiming yourClaiming your Smart Smart BenefitsBenefits

How to claim your benefits fromHow to claim your benefits from the the SmarTripSmarTrip passes/farecard machine passes/farecard machine

Locate the Locate the SmarTripSmarTrip

passes/farecard passes/farecard machine within machine within

all Metrorail all Metrorail stationsstations

Claiming yourClaiming your Smart Smart BenefitsBenefits

Once you’ve Once you’ve located the located the SmarTrip SmarTrip

passes/farecard passes/farecard machine, touch machine, touch your SmarTrip your SmarTrip

card to the target card to the target and follow the and follow the

on-screen on-screen promptsprompts

Claiming yourClaiming your Smart Smart BenefitsBenefits

On-Screen PromptsOn-Screen PromptsSMARTRIP VALUE $??.??SMARTRIP VALUE $??.??

(Existing value on your (Existing value on your SmarTripSmarTrip card) card)

AA - SMARTBENEFITS- SMARTBENEFITS

BB - ADD VALUE- ADD VALUE

CC

Press the A-SmartBenefits buttonPress the A-SmartBenefits button

Claiming yourClaiming your Smart Smart BenefitsBenefits

On-Screen PromptsOn-Screen Prompts

AA - WOULD YOU LIKE A RECIEPT?- WOULD YOU LIKE A RECIEPT?

BB - YES- YES

CC - - NONO

Claiming yourClaiming your Smart Smart BenefitsBenefits

On-Screen PromptsOn-Screen PromptsSMARTRIP VALUE $??.??SMARTRIP VALUE $??.??

(Existing value on your (Existing value on your SmarTripSmarTrip card) card)

AA - SMARTBENEFITS VALUE $110.00- SMARTBENEFITS VALUE $110.00

BB - ADD VALUE - ADD VALUE

CC

Press the B-Add Value buttonPress the B-Add Value button

Claiming yourClaiming your Smart Smart BenefitsBenefits

On-Screen PromptsOn-Screen PromptsTOTAL COST IS: $110.00TOTAL COST IS: $110.00

AA - - TOTAL SMARTRIPTOTAL SMARTRIP VALUE $110.00VALUE $110.00

BB - - PRESS +$, -$, +¢, -¢, TO CHANGE VALUEPRESS +$, -$, +¢, -¢, TO CHANGE VALUE

CC - - PRESS WHEN DONE PRESS WHEN DONE

To claim part of your benefit, press the $ To claim part of your benefit, press the $ and ¢ keys to change value and press C and ¢ keys to change value and press C when donewhen done

Claiming yourClaiming your Smart Smart BenefitsBenefits

On-Screen PromptsOn-Screen PromptsTOTAL COST IS: $110.00TOTAL COST IS: $110.00

AA - - RETOUCH SMARTRIP OR INSERT MONEY RETOUCH SMARTRIP OR INSERT MONEY OR TRADE-FARECARD OR OR TRADE-FARECARD OR

BB - - PRESS B TO PAY WITH CREDIT CARDPRESS B TO PAY WITH CREDIT CARD

CC - - PRESS C TO PAY WITH DEBIT CARDPRESS C TO PAY WITH DEBIT CARD

When finished retouch your When finished retouch your SmarTripSmarTrip card card

Claiming yourClaiming your Smart Smart BenefitsBenefits

If you need additional assistance If you need additional assistance with the download process, please with the download process, please

see the on site Metro station see the on site Metro station ManagerManager

“Don’t forget”

Please remember that your transaction begins and ends with the touch of your smart card

Van Pool RidersVan Pool RidersAfter your application is processed and After your application is processed and

your benefit is authorized for your your benefit is authorized for your specific van, the benefit is automatically specific van, the benefit is automatically

processed each monthprocessed each month

You will not have to download your benefit You will not have to download your benefit to your to your SmarTripSmarTrip card card

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SmartSmart BenefitsBenefits

SmartSmart BenefitBenefit

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