Transit Development Plan for Stark Area Regional …...Transit Development Plan for Stark Area...

Transit Development Plan for Stark Area Regional Transit Authority

Technical Memorandum 3: Rider Survey Summary

July 2015

FINAL


Table of Contents 1 Introduction .............................................................................................................................................. 1

2 Data Collection Process ............................................................................................................................. 1

3 Survey Questions ...................................................................................................................................... 2

4 Analysis of Results ..................................................................................................................................... 3

Appendix A: Detailed Survey Results ............................................................................................................ 4

Appendix B: Text Responses from the 2015 SARTA Passenger Survey ...................................................... 34

Technical Memorandum 3: Rider Survey Summary i


List of Figures Figure 1: Type of Transit Used ...................................................................................................................... 4 Figure 2: Day of the Week Responded ......................................................................................................... 4 Figure 3: Route Number Used During Response .......................................................................................... 5 Figure 4: Time Boarding Bus ......................................................................................................................... 6 Figure 5: How Did You Get to the Bus Stop? ................................................................................................ 6 Figure 6: How Far Did You Travel to Get to Bus Stop ................................................................................... 7 Figure 7: How Long Did You Wait for the Bus at the Bus Stop? ................................................................... 7 Figure 8: Which Sources Were Used for Route/Schedule Info? ................................................................... 8 Figure 9: Did You Get the Route Info Needed from These Sources? ............................................................ 8 Figure 10: How Did You Reach Your Final Destination After Leaving the Bus? ............................................ 9 Figure 11: What Was the Purpose of Your Trip? .......................................................................................... 9 Figure 12: Was Your Origin or Destination Outside of Stark Co? ............................................................... 10 Figure 13: If Yes, What County? .................................................................................................................. 10 Figure 14: How Was Your Trip Paid For? .................................................................................................... 11 Figure 15: Why Did You Take the Bus? ....................................................................................................... 12 Figure 16: How Many Trips Per Day Do You Make with SARTA? ................................................................ 13 Figure 17: Which Do You Use Most Often in Your Daily Travel? ................................................................ 13 Figure 18: How Often Do You Use SARTA Services? ................................................................................... 14 Figure 19: How Long Have You Been Using SARTA Services? ..................................................................... 14 Figure 20: How Satisfied Are You with Buses Arriving On Time? ............................................................... 15 Figure 21: How Satisfied Are You with Safety While Waiting for the Bus? ................................................ 15 Figure 22: How Satisfied Are You With the Courtesy of Bus Drivers? ........................................................ 16 Figure 23: How Satisfied Are You with the Cleanliness of the Bus? ........................................................... 16 Figure 24: How Satisfied Are You with Safety and Security While On the Bus? ......................................... 17 Figure 25: How Satisfied Are You with the Time it takes to Make a Trip? ................................................. 17 Figure 26: How Satisfied Are You with the Number of Transfers Needed per Trip? .................................. 18 Figure 27: How Satisfied Are You with the Bus Routes to Get to Your Destination? ................................. 18 Figure 28: How Satisfied Are You with Getting Info on SARTA When You Need it? ................................... 19 Figure 29: How Satisfied Are You with PinPoint? ....................................................................................... 19 Figure 30: How Satisfied Are You with GoLine? .......................................................................................... 20 Figure 31: How Satisfied Are You with Reminder Calls? ............................................................................. 20 Figure 32: Have You Taken SARTA's Travel Training Program? .................................................................. 21 Figure 33: If Yes, Are You Using SARTA More Since Taking the Travel Training Program? ........................ 21 Figure 34: How Do You Rate SARTA Services and Riders? .......................................................................... 22 Figure 35: How Willing Are You To Recommend SARTA Service to Others? .............................................. 22 Figure 36: Do You Know Anyone Who Stopped Using SARTA? .................................................................. 23 Figure 37: Are There Services SARTA Should Provide? ............................................................................... 23 Figure 38: How Would You Rate SARTA's Fare Pricing? ............................................................................. 24 Figure 39: How Do You Receive Info About SARTA's Route/Service Changes? .......................................... 24 Figure 40: What Is Your Gender? ................................................................................................................ 25

Technical Memorandum 3: Rider Survey Summary ii


Figure 41: How Old Are You? ...................................................................................................................... 25 Figure 42: Are You Employed? .................................................................................................................... 26 Figure 43: If Yes, Is Your Job Full-Time or Part-Time? ................................................................................. 26 Figure 44: Are You A Veteran? .................................................................................................................... 27 Figure 45: Which of These Best Describe Your Ethnic or Racial Origin? ..................................................... 27 Figure 46: What Language is Primarily Spoken in Your Home? .................................................................. 28 Figure 47: Which Mobility Aids Do You Use When Traveling by Bus? ........................................................ 28 Figure 48: Do You Have A Disability That Prevents You From Driving? ...................................................... 29 Figure 49: How Many Vehicles Are Available in Your Household? ............................................................. 29 Figure 50: What is Your Highest Level of Education? ................................................................................. 30 Figure 51: Are You Receiving Any Type of Government Assistance? ......................................................... 30 Figure 52: How Many People Live In Your Household? .............................................................................. 31 Figure 53: How Many Household Members Use SARTA? ........................................................................... 31 Figure 54: Are You a Registered Voter? ...................................................................................................... 32 Figure 55: Do You Have Access to the Internet? ........................................................................................ 32 Figure 56: Do You Use Social Media Sites, Such As Facebook and Twitter?............................................... 33 Figure 57: What Is Your Annual Household Income? ................................................................................. 33

List of Tables Table 1: Survey Response Summary ............................................................................................................. 1

Technical Memorandum 3: Rider Survey Summary iii


1 Introduction Stark Area Regional Transit Authority (SARTA) conducts a Transit Development Plan (TDP) every five years. Recommendations from the TDP will form the basis of SARTA’s five year plan for service throughout Stark County.

This technical memorandum describes the process and key results from a survey of SARTA’s riders that was conducted at the outset of the planning process. The survey results will be utilized when considering route and service recommendations during later phases of the study.

2 Data Collection Process The survey was conducted by AJM Consulting during April 2015. Prior to the week of April 20th, AJM Consulting worked with SARTA staff to identify a data collection plan and with Flex-Team, Inc to recruit and screen potential surveyors. About 20 surveyors were selected and trained at the SARTA garage on Tuesday, April 21st. The field survey was conducted on Wednesday, Thursday and Saturday of the same week. SARTA dispatchers helped to ensure each surveyor boarded the proper bus.

Completed surveys were returned to the surveyor on the bus, returned to a driver on a subsequent trip, mailed in, or completed on the internet (see summary in Table 1 below). The surveys were keyed and subsequently edited and summarized by AJM Consulting.

Table 1: Survey Response Summary Surveys Distributed 1,046 Returned to Surveyor/Driver 283 Returned by Mail 107 Completed On-Line 16 Total Completed1 406 Response Rate 39%

Source: AJM Consulting

Overall, 91% of the respondents were riding on SARTA’s fixed route service, while the remaining 9% were using the ProLine paratransit service. Additionally, 84% of responses were given on a weekday, while the other 16% of respondents were riding SARTA on a Saturday.

1 Every question was not completed on each survey, meaning that some results are based on fewer than this many respondents. Technical Memorandum 3: Rider Survey Summary 1

Transit Development Plan for Stark Area Regional Transit Authority 3 Survey Questions The following questions were part of the 2015 SARTA Passenger Survey (copy of actual survey provided in Appendix A):

• Did your trip occur on fixed route service or ProLine? • Where did you get ON the bus? If fixed route, what route number are you using? • What time did you get on the bus? • How did you get to the bus stop? • How far did you travel to get to the bus stop? • At the bus stop, about how long did you wait for the bus? • Did you use the following sources for SARTA route/schedule information before making this trip? • Did you get the route/schedule information you needed from these sources? • Where did you get OFF the bus? • After leaving the bus, how will you get to your final destination? • What was the purpose of your trip? • Was your origin or destination outside of Stark County? • How was your trip paid for? • Why did you make the trip by bus? • How many trips in a day do you make by SARTA? • Which of the following do you use most often in your daily travels? • How often do you use SARTA services? • How long have you been using SARTA services? • How satisfied are you with the following SARTA services:

o Buses arriving at your stop on time o Safety and security while waiting at bus stops o The courtesy of bus drivers o Cleanliness of the bus o Safety and security while on the bus o The time it takes to make a trip o The number of transfers you have to make on a trip o Bus routes taken to get to destination o Getting information on SARTA service when you need it o PinPoint o GoLine

• Have you used SARTA’s Travel Training Program? • Have you started using SARTA more often since using the travel training program? • Overall, how would you rate SARTA services/rider tools? • How willing are you to recommend SARTA services and/or rider tools to others? • How would you rate SARTA’s fare pricing? • How do you receive information about SARTA services and/or service changes?

An additional section in the survey asked for specific demographic data about the rider and his or her household. All of the survey questions and the full results from the survey can be found in Appendix A.

Technical Memorandum 3: Rider Survey Summary 2

Transit Development Plan for Stark Area Regional Transit Authority 4 Analysis of Results Overall, transit riders using the SARTA system are supportive of the agency and services it provides. The following points illustrate the overall trends from the survey:

• A majority of SARTA’s customers are employed, and 80% are from households earning less than $20,000 per year.

• 68% of respondents did not have an auto available for their trip. • 57% of the respondents were female. • Almost 70% of respondents walked two blocks or less to the bus stop. • 70% of the respondents waited less than 10 minutes for a bus at the bus stop. • 88% of respondents make two or more trips per day using SARTA. • 56% of respondents are taking the bus to get to work or school. • The majority (89%) of riders are starting and ending their trip in Stark County. • Over 87% of the respondents are satisfied with SARTA’s service. • Almost 99% are willing to recommend SARTA to others. • Sunday service, extended service hours, and more buses were the most common requests for

additional services SARTA should provide. • 51% of riders surveyed use the 31 day pass and 26% use cash to pay for their fare. • Almost 80% of those surveyed ride the bus because they either have no other mode of

transportation or cannot drive.



Appendix A: Detailed Survey Results Figure 1: Type of Transit Used

Figure 2: Day of the Week Responded

Resp.

Percent of Total

Fixed Route 360 90.9% ProLine 36 9.1% Total 396 100.0%

Resp.

Percent of Total

Weekday 332 84.1% Saturday 63 15.9% Total 395 100.0%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Fixed Route Proline

Perc

enta

ge o

f Res

pond

ents

Type of Transit Used

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

Weekday Saturday Total

Perc

enta

ge o

f Res

pond

ents

Day of Week

Day of Week Responded



Figure 3: Route Number Used During Response

Route Resp. Percent of Total

1 1 0.3% 4 2 0.6% 6 1 0.3% 18 1 0.3% 81 13 4.0% 100 1 0.3% 101 31 9.6% 102 33 10.2% 103 9 2.8% 104 1 0.3% 105 13 4.0% 106 11 3.4% 107 12 3.7% 108 18 5.6% 110 35 10.8% 111 9 2.8% 112 7 2.2% 113 4 1.2% 114 6 1.9% 117 16 5.0% 118 13 4.0% 119 5 1.5% 120 6 1.9% 121 1 0.3% 122 3 0.9% 124 8 2.5% 125 23 7.1% 126 1 0.3% 128 2 0.6% 130 1 0.3% 131 2 0.6% 132 5 1.5% 139 15 4.6% 151 9 2.8% 153 3 0.9% 282 1 0.3% 308 1 0.3% Total 323 100.0%

0 5 10 15 20 25 30 35 40

146

1881

100101102103104105106107108110111112113114117118119120121122124125126128130131132139151153282308

Respondents

SART

A Ro

ute

Num

ber

Route Number Using During Response



Figure 4: Time Boarding Bus

Figure 5: How Did You Get to the Bus Stop?

Resp.

Percent of Total

Before 9am 114 37.0% 9am to 12:59pm 87 28.2% 1pm to 3:59pm 60 19.5% 4pm to 7:59pm 28 9.1% 8pm or later 19 6.2% Total 308 100.0%

0.0%

5.0%

10.0%

15.0%

20.0%

25.0%

30.0%

35.0%

40.0%

Before 9am 9am to12:59pm

1pm to3:59pm

4pm to7:59pm

8pm or later

Perc

ent o

f Res

pond

nets

Time Boarding Bus

Time Boarding Bus

0

50

100

150

200

250

300

350

Res

pond

ents

How Did you G



Resp.

Percent of Total

Walked 298 79.5% Drove 4 1.1% Rode in a Car 9 2.4% Rode Paratransit 7 1.9% Biked 3 0.8% Transferred 44 11.7% Other 10 2.7% Total 375 100.0%

Figure 6: How Far Did You Travel to Get to Bus Stop

Figure 7: How Long Did You Wait for the Bus at the Bus Stop?

Resp.

Percent of Total

Less than one block 169 45.3% One to two blocks 88 23.6% Three to four blocks 37 9.9% Five to six blocks 17 4.6% More than six blocks 62 16.6% Total 373 100.0%

0

20

40

60

80

100

120

140

160

180

Less than oneblock

One to twoblocks

Three to fourblocks

Five to sixblocks

More than sixblocks

Res

pond

ents

How Far Did You Travel to Get to a Bus Stop?

0

20

40

60

80

100

120

140

160

Less than 5Minutes

5 to 9 Minut

Res

pond

ents

How Long Did at the



Resp.

Percent of Total

Less than 5 Minutes 145 38.7% 5 to 9 Minutes 117 31.2% 10 - 14 Minutes 68 18.1% 15 - 20 Minutes 28 7.5% Over 20 Minutes 17 4.5% Total 375 100.0%

Figure 8: Which Sources Were Used for Route/Schedule Info?

Figure 9: Did You Get the Route Info Needed from These Sources?

0

20

40

60

80

100

120

140

160

180

200

CSR SARTAwebsite m

Res

pond

ents

Which Sourc Route/S

0

50

100

150

200

250

300

Yes

Res

pond

ents

Did You Get You Needed



Resp.

Percent of Total

CSR 20 5.0% SARTA website 100 24.9% Social media site 14 3.5% PinPoint 78 19.4% GoLine 9 2.2% N/A 181 45.0% Total 402 100.0%

Resp.

Percent of Total

Yes 269 78.2% No 75 21.8% Total 344 100.0%

Figure 10: How Did You Reach Your Final Destination After Leaving the Bus?

Figure 11: What Was the Purpose of Your Trip?

0

50

100

150

200

250

300

Walked Drove a car R

Res

pond

ents

How Did You Destination Aft



Resp.

Percent of Total

Walked 261 69.0% Drove a car 4 1.1% Rode in a car 3 0.8% Rode Paratransit 9 2.4% Transferred 86 22.8% Other 15 4.0% Total 378 100.0%

Resp.

Percent of Total

Work 155 39.3% College/ University 34 8.6% Medical/ Dental Office 46 11.7% Shopping Center/Mall 41 10.4% School 10 2.5% Religious 3 0.8% Social 33 8.4% Other 72 18.3% Total 394 100.0%

Figure 12: Was Your Origin or Destination Outside of Stark Co?

Figure 13: If Yes, What County?

0

20

40

60

80

100

120

140

160

180

What Was the Purpose of Your Trip?

0.0%

20.0%

40.0%

60.0%

80.0%

100.0%

Yes

Perc

ent o

f Res

pond

ents

Was Your Or

Outside o



Resp.

Percent of Total

Yes 43 11.0% No 348 89.0% Total 391 100.0%

Resp.

Percent of Total

Akron 2 6.1% Cuyahoga 3 9.1% Cleveland 1 3.0% Hartville 2 6.1% Stark 4 12.1% Summit 19 57.6% Tusk 1 3.0% Carroll 1 3.0% Total 33 100.0%

Figure 14: How Was Your Trip Paid For?

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

Perc

enta

ge o

f Res

pond

ents

If Yes, What County



Figure 15: Why Did You Take the Bus?

Resp.

Percent of Total

Cash Fare 103 25.9% 1-Ride Ticket 24 6.0% 31 Day Pass 204 51.3% All Day Pass 46 11.6% 10-Ride Ticket 13 3.3% Other 8 2.0% Total 398 100.0%

Resp.

Percent of Total

No Other Trans. 253 63.9% Cannot Drive 63 15.9% Cheaper Than Driving 35 8.8% Prefer to Ride Bus 31 7.8% Cost of Parking 1 0.3% Other 13 3.3% Total 396 100.0%

0

50

100

150

200

250

How Was Your Trip Paid For?

0

50

100

150

200

250

300

Res

pond

ents

Why Did You Take the Bus?


Transit Development Plan for Stark Area Regional Transit Authority Figure 16: How Many Trips Per Day Do You Make with SARTA?

Figure 17: Which Do You Use Most Often in Your Daily Travel?

Resp.

Percent of Total

None 6 1.5% One 40 10.3% Two 156 40.1% Three or more 187 48.1% Total 389 100.0%

Resp.

Percent of Total

Ride SARTA buses 320 81.8% Ride in a car 29 7.4% Ride in a taxi 1 0.3% Ride a bicycle 2 0.5% Walk 29 7.4% Other 10 2.6% Total 391 100.0%

0

20

40

60

80

100

120

140

160

180

200

None One Two Three or more

How Many Trips Per Day Do You Make with SARTA?

0

50

100

150

200

250

300

350

RideSARTAbuses

Ride in acar

Ride in ataxi

Ride abicycle

Walk Other

Res

pond

ents

Which Do You Do Most Often in your Daily Travels?


Transit Development Plan for Stark Area Regional Transit Authority Figure 18: How Often Do You Use SARTA Services?

Figure 19: How Long Have You Been Using SARTA Services?

Resp.

Percent of Total

Several times a day 107 27.6% At least once a day 53 13.7%

Four to five days per week 150 38.7%

One to three days per week 65 16.8%

Less than once per week 13 3.4% Total 388 100.0%

Resp.

Percent of Total

Less than one year 84 22.0% One to three years 106 27.8% Four to five years 50 13.1% More than five years 141 37.0% Total 381 100.0%

0

20

40

60

80

100

120

140

160

Several times aday

At least once aday

Four to fivedays per week

One to threedays per week

Less than onceper week

How Often Do You Use SARTA Services?

0

20

40

60

80

100

120

140

160

Less than one year One to three years Four to five years More than five years

How Long Have You Been Using SARTA Services?


Transit Development Plan for Stark Area Regional Transit Authority Figure 20: How Satisfied Are You with Buses Arriving On Time?

Figure 21: How Satisfied Are You with Safety While Waiting for the Bus?

Resp.

Percent of Total

Very Satisfied 236 60.7% Somewhat Satisfied 121 31.1% Somewhat Dissatisfied 19 4.9% Very Dissatisfied 13 3.3% Total 389 100.0%

Resp.

Percent of Total


0

50

100

150

200

250

Very Satisfied Somewhat Satisfied SomewhatDissatisfied

Very Dissatisfied

Rspo

nden

ts

How Satistified Are You with Buses Arriving on Time?

0

50

100

150

200

250

300

Very Satisfied SomewhatSatisfied

SomewhatDissatisfied

Very Dissatisfied

Res

pond

ents

How Satisfied are you with Safety While Waiting for the Bus?


Transit Development Plan for Stark Area Regional Transit Authority Figure 22: How Satisfied Are You With the Courtesy of Bus Drivers?

Figure 23: How Satisfied Are You with the Cleanliness of the Bus?

Resp.

Percent of Total


Resp.

Percent of Total


0

50

100

150

200

250

300

350


Very Dissatisfied

How Satisfied Are You with the Courtesy of Bus Drivers?

0

20

40

60

80

100

120

140

160

180

200



Very Dissatisfied

Res

pond

ents

How Satisfied Are You with the Cleanliness of the Bus?


Transit Development Plan for Stark Area Regional Transit Authority Figure 24: How Satisfied Are You with Safety and Security While On the Bus?

Figure 25: How Satisfied Are You with the Time it takes to Make a Trip?

Resp.

Percent of Total


Resp.

Percent of Total


0

50

100

150

200

250

300



Very Dissatisfied

Res

pond

ents

How Satisfied Are You with Safety and Security While on the Bus?

0

50

100

150

200

250


Very Dissatisfied

Resp

onde

nts

How Satisfied Are You With the Time it Takes to Make a Trip?


Transit Development Plan for Stark Area Regional Transit Authority Figure 26: How Satisfied Are You with the Number of Transfers Needed per Trip?

Figure 27: How Satisfied Are You with the Bus Routes to Get to Your Destination?

Resp.

Percent of Total


Resp.

Percent of Total


0

50

100

150

200

250

Very Satisfied Somewhat SatisfiedSomewhat Dissatisfied Very Dissatisfied

Resp

onde

nts

How Satisfied Are You with the Number of Transfers Needed per

Trip?

0

50

100

150

200

250

300



Very Dissatisfied

Res

pond

ents

How Satisfied Are You with Bus Routes to Get to Your Destination?


Transit Development Plan for Stark Area Regional Transit Authority Figure 28: How Satisfied Are You with Getting Info on SARTA When You Need it?

Figure 29: How Satisfied Are You with PinPoint?

Resp.

Percent of Total


Resp.

Percent of Total


0

50

100

150

200

250

300



Very Dissatisfied

Res

pond

ents

How Satisfied Are You with Getting Info On SARTA when you Need It?

0

50

100

150

200

250



Very Dissatisfied

Res

pond

ents

How Satisfied Are You with PinPoint


Transit Development Plan for Stark Area Regional Transit Authority Figure 30: How Satisfied Are You with GoLine?

Figure 31: How Satisfied Are You with Reminder Calls?

Resp.

Percent of Total


Resp.

Percent of Total


0

20

40

60

80

100

120

140

160

180



Very Dissatisfied

Res

pond

ents

How Satisfied Are You with GoLine?

0

20

40

60

80

100

120

140

160

180

200



Very Dissatisfied

Res

pond

ents

How Satisfied Are You with Reminder Calls?


Transit Development Plan for Stark Area Regional Transit Authority Figure 32: Have You Taken SARTA's Travel Training Program?

Figure 33: If Yes, Are You Using SARTA More Since Taking the Travel Training Program?

Resp.

Percent of Total

Yes 127 32.4% No 265 67.6% Total 392 100.0%

Resp.

Percent of Total

Yes 85 65.9% No 44 34.1% Total 129 100.0%

0

50

100

150

200

250

300

Yes No

Res

pond

ents

Have You Taken SARTA's Travel Training Program?

0

10

20

30

40

50

60

70

80

90

Yes No

Res

pond

ents

If Yes, Are You Using SARTA More Since Taking the Travel Training

Program?


Transit Development Plan for Stark Area Regional Transit Authority Figure 34: How Do You Rate SARTA Services and Riders?

Figure 35: How Willing Are You To Recommend SARTA Service to Others?

Resp.

Percent of Total

Excellent 165 44.7% Good 157 42.5% Fair 36 9.8% Poor 11 3.0% Total 369 100.0%

Resp.

Percent of Total

Very willing 287 73.8% Somewhat willing 97 24.9% Not willing 5 1.3% Total 389 100.0%

0

20

40

60

80

100

120

140

160

180

Excellent Good Fair Poor

Res

pond

ents

How Do You Rate SARTA Services and Riders?

0

50

100

150

200

250

300

350

Very willing Somewhat willing Not willing

Res

pond

ents

How Willing Are You To Recommend SARTA Service to

Others?


Transit Development Plan for Stark Area Regional Transit Authority Figure 36: Do You Know Anyone Who Stopped Using SARTA?

Figure 37: Are There Services SARTA Should Provide?

Resp.

Percent of Total

Yes 46 17.0% No 224 83.0% Total 270 100.0%

Resp.

Percent of Total

Yes 144 43.6% No 186 56.4% Total 330 100.0%

0

50

100

150

200

250

Yes No

Res

pond

ents

Do You Know Anyone Who Stopped Using SARTA?

0

20

40

60

80

100

120

140

160

180

200

Yes No

Res

pond

ents

Are There Services That SARTA Should Provide?


Transit Development Plan for Stark Area Regional Transit Authority Figure 38: How Would You Rate SARTA's Fare Pricing?

Figure 39: How Do You Receive Info About SARTA's Route/Service Changes?

Resp.

Percent of Total

Very high 63 17.0% High 118 31.8% Low 163 43.9% Very low 27 7.3% Total 371 100.0%

Resp.

Percent of Total

Transit Center postings 166 30.0% Calling SARTA 158 28.6% Website 113 20.4% Social media 55 9.9% PinPoint 61 11.0% Total 553 100.0%

0

20

40

60

80

100

120

140

160

180

Very high High Low Very low

Res

pond

ents

How Would You Rate SARTA's Fare Pricing?

0

20

40

60

80

100

120

140

160

180

Transit Centerpostings

Calling SARTA Website Social media PinPoint

Res

pond

ents

How Do You Receive Info About SARTA's Route/Service Changes?


Transit Development Plan for Stark Area Regional Transit Authority Figure 40: What Is Your Gender?

Figure 41: How Old Are You?

Resp.

Percent of Total

Male 165 42.6% Female 222 57.4% Total 387 100.0%

Resp.

Percent of Total

Under thirteen 2 0.5% Thirteen to seventeen 12 3.1% Eighteen to twenty four 52 13.3% Twenty five to thirty four 70 17.9% Thirty five to forty four 72 18.4% Forty five to fifty four 91 23.3% Fifty five to fifty nine 41 10.5% Sixty to Sixty four 23 5.9% Sixty five to seventy four 21 5.4% Seventy five or older 7 1.8% Total 391 100.0%

0

50

100

150

200

250

Male Female

Res

pond

ents

What is Your Gender?

0 20 40 60 80 100

Under thirteen

Thirteen to seventeen

Eighteen to twenty four

Twenty five to thirty four

Thirty five to forty four

Forty five to fifty four

Fifty five to fifty nine

Sixty to Sixty four

Sixty five to seventy four

Seventy five or older

Respondents

How Old Are You?


Transit Development Plan for Stark Area Regional Transit Authority Figure 42: Are You Employed?

Figure 43: If Yes, Is Your Job Full-Time or Part-Time?

Resp.

Percent of Total

Yes 199 51.6% No 187 48.4% Total 386 100.0%

Resp.

Percent of Total

Full time 112 58.3% Part time 80 41.7% Total 192 100.0%

0

50

100

150

200

250

Yes No

Res

pond

ents

Are You Employed?

0

20

40

60

80

100

120

Full time Part time

Res

pond

ents

If Yes, Is Your Job Full Time or Part Time?


Transit Development Plan for Stark Area Regional Transit Authority Figure 44: Are You A Veteran?

Figure 45: Which of These Best Describe Your Ethnic or Racial Origin?

Resp.

Percent of Total

Yes 40 14.1% No 244 85.9% Total 284 100.0%

Resp.

Percent of Total

American Indian/Alaskan native 13 3.4% African-American 135 35.3% Asian/Pacific Islander 6 1.6% Hispanic 6 1.6% White 16 4.2% Other 206 53.9% Total 382 100.0%

0

50

100

150

200

250

300

Yes No

Res

pond

ents

Are You A Veteran?

0 50 100 150 200 250

American Indian/Alaskan native

African-American

Asian/Pacific Islander

Hispanic

White

Other

Respondents

Which of These Best Describe Your Ethnic or Racial Origin?


Transit Development Plan for Stark Area Regional Transit Authority Figure 46: What Language is Primarily Spoken in Your Home?

Figure 47: Which Mobility Aids Do You Use When Traveling by Bus?

Resp.

Percent of Total

English 381 99.0% Spanish 0 0.0% Other 4 1.0% Total 385 100.0%

Resp.

Percent of Total

Wheelchair 10 2.5% Crutches/ Cane 20 5.0% Walker 20 5.0% Service Animal 2 0.5% Other 11 2.8% None 335 84.2% Total 398 100.0%

0

50

100

150

200

250

300

350

400

450

English Spanish Other

Resp

onde

nts

What Language is Primarily Spoken in Your Home?

0

50

100

150

200

250

300

350

400

Res

pond

ents

Which Mobility Aids Do You Use When Traveling By Bus?


Transit Development Plan for Stark Area Regional Transit Authority Figure 48: Do You Have A Disability That Prevents You From Driving?

Figure 49: How Many Vehicles Are Available in Your Household?

Resp.

Percent of Total

Yes 62 16.3% No 318 83.7% Total 380 100.0%

Resp.

Percent of Total

None 255 67.8% One 74 19.7% Two 39 10.4% Three 6 1.6% Four or more 2 0.5% Total 376 100.0%

0

50

100

150

200

250

300

350

Yes No

Resp

onde

nts

Do You Have A Disability That Prevents You From Driving?

0

50

100

150

200

250

300

None One Two Three Four or more

Res

pond

ents

How Many Vehicles Are Available in Your Household?


Transit Development Plan for Stark Area Regional Transit Authority Figure 50: What is Your Highest Level of Education?

Figure 51: Are You Receiving Any Type of Government Assistance?

Resp.

Percent of Total

High School or less 78 20.6%

High School graduate (GED) 125 33.1% Some college/ technical school 107 28.3%

College/ technical school grad 63 16.7% Post college degree 5 1.3% Total 378 100.0%

Resp.

Percent of Total

Yes 211 55.7% No 168 44.3% Total 379 100.0%

0 20 40 60 80 100 120 140

High School or less

High School graduate(GED)

Some college/technical school

College/technical school grad

Post college degree

Respondents

What Is Your Highest Level of Education?

0

50

100

150

200

250

Yes No

Res

pond

ents

Are you Receiving Any Type of Government Assistance?


Transit Development Plan for Stark Area Regional Transit Authority Figure 52: How Many People Live In Your Household?

Figure 53: How Many Household Members Use SARTA?

Resp.

Percent of Total

One 124 32.5% Two 112 29.4% Three 67 17.6% Four 31 8.1% Five or more 47 12.3% Total 381 100.0%

Resp.

Percent of Total

One 204 54.4% Two 103 27.5% Three 42 11.2% Four 16 4.3% Five or more 10 2.7% Total 375 100.0%

0

20

40

60

80

100

120

140

One Two Three Four Five or more

Resp

onde

nts

How Many People Live in Your Household?

0

50

100

150

200

250

One Two Three Four Five or more

Res

pond

ents

How Many Household Members Use SARTA?


Transit Development Plan for Stark Area Regional Transit Authority Figure 54: Are You a Registered Voter?

Figure 55: Do You Have Access to the Internet?

Resp.

Percent of Total

Yes 289 75.5% No 94 24.5% Total 383 100.0%

Resp.

Percent of Total

Yes 288 75.2% No 95 24.8% Total 383 100.0%

0

50

100

150

200

250

300

350

Yes No

Res

pond

ents

Are You A Registered Voter?

0

50

100

150

200

250

300

350

Yes No

Res

pond

ents

Do You Have Access to the Internet?


Transit Development Plan for Stark Area Regional Transit Authority Figure 56: Do You Use Social Media Sites, Such As Facebook and Twitter?

Figure 57: What Is Your Annual Household Income?

Resp.

Percent of Total

Yes 233 61.5% No 146 38.5% Total 379 100.0%

Resp.

Percent of Total

Under $10,000 210 57.7% $10,000 to $19,999 81 22.3% $20,000 to $29,999 46 12.6% $30,000 to $39,999 12 3.3% $40,000 to $49,999 10 2.7% $50,000 or more 5 1.4% Total 364 100.0%

0

50

100

150

200

250

Yes No

Res

pond

ents

Do You Use Social Media Sites, Such As Facebook and Twitter?

0

50

100

150

200

250

Under$10,000

$10,000 to$19,999

$20,000 to$29,999

$30,000 to$39,999

$40,000 to$49,999

$50,000 ormore

Res

pond

ents

What is Your Annual Household Income?


Transit Development Plan for Stark Area Regional Transit Authority Appendix B: Text Responses from the 2015 SARTA Passenger Survey
















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