Transport Development and Solutions Alliance (TDSA)Technology Evolving Business Functions

Scott Lawton – Chief Executive Officer

7th of August 2015

Commercial in Confidence 2

• Business Before Technology• 30 Years ago there were no PC’s, Mobile Phones, Internet etc..

• Only large organisations could afford a computerised system which was mainly for Financial / Accounting purposes.

• Almost everything was a manual labour intensive process.

• People had to travel long distances to work with each other.

• Today Technology Enables Business to Succeed.• Communication has been greatly enhanced through use of technology

• Mobile phones, email and the internet are a part of everyone’s life.

• Computers, Networks and Applications support the way we work.

• The decision is no longer whether or not to use technology, it is how best to use it.

Introduction

Commercial in Confidence 3

Client Care Systems

Mobile Solutions

Asset Management

Maintenance

CRM

Finance System

SecuritySystems

Infrastructure

Internet & Cloud

Solutions

The Challenge!

Commercial in Confidence 4

• It all starts with the business strategy and expected outcomes.

• The business strategy, goals, plans and outcomes must be aligned internally. Your IT Plan will only be as good as your business plan.

• Program of Work across the whole business and a process to evaluate new initiatives.

• Involve your leadership team – bring them on the journey.

• Communication and Training Plan for all staff.

• Measurement of Performance – lead and lag.

• Quality & Continuous Improvement internal responsibility.

• Risk Management – Governance Framework – IT seat at the Management Table.

Strategic & Operational Alignment

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• ICT is an investment not an expense – how will you get a return?

• Assess your current Technology Investment to determine it’s capability to meet the business goals – Gap Analysis!

• Ensure your Technology foundation (infrastructure) is solid – must be able to scale and secure to meet the business goals

• There is not one application that can do everything.

• Information = DATA. Where is the source of truth – Master Data

• Minimise duplication = Data Entry Once > Workflow Solutions

• People > Process > Technology – Focus on each of these equally

• Support Model relevant for the size and scale of your business.

• Business Continuity and Disaster Recovery

Key Technology Considerations

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• Re-confirm your Business Strategy and Expected Outcomes for the next 3 to 5 years.

• Determine if the current IT investment will cater for the business strategy. If the answer is no, document your requirements clearly.

• Formulate an IT Strategy and Plan that maps back to the Business Strategy and Plans.

• Develop and maintain an overall Program of Work that delivers both your business and IT initiatives.

• Manage the change and impact to your business carefully.

• If you don’t have the capability or capacity to do this yourself – get some professional help

http://aciitc.com.au/it-vision/

High Level Approach

The IT Integrity

Circle of Life

Contact Details

Scott LawtonChief Executive Officer

(w) 07 3002 3500(w) 02 9151 5800(m) 0416 057 675(e) Scott.Lawton@itintegrity.com.au