SEM Analysis in the Effect ofService Quality on Customer
Satisfaction and Its Implicationson Student’s Loyalty Online
Transportation Users in MadiunMunicipality
by Tatik Mulyati
Submission date: 13-Apr-2020 08:28PM (UTC+0700)Submission ID: 1296437963File name: Artikel_ICPM_sesuai_TEMPLATE_TERBARU.pdf (689.12K)Word count: 4536Character count: 24968
10%SIMILARITY INDEX
6%INTERNET SOURCES
5%PUBLICATIONS
4%STUDENT PAPERS
1 <1%
2 <1%
3 <1%
4 <1%
5 <1%
6 <1%
7 <1%
SEM Analysis in the Effect of Service Quality on CustomerSatisfaction and Its Implications on Student’s Loyalty OnlineTransportation Users in Madiun MunicipalityORIGINALITY REPORT
PRIMARY SOURCES
eprints.uwe.ac.ukInternet Source
www.diva-portal.orgInternet Source
Beh Yee, T.M. Faziharudean. "Factors AffectingCustomer Loyalty of Using Internet Banking inMalaysia", Journal of Electronic BankingSystems, 2010Publication
Submitted to Leeds Metropolitan UniversityStudent Paper
unsri.portalgaruda.orgInternet Source
bmcpublichealth.biomedcentral.comInternet Source
www.lse.ac.ukInternet Source
8 <1%
9 <1%
10 <1%
11 <1%
12 <1%
13 <1%
14 <1%
15 <1%
16
oaji.netInternet Source
repository.ipb.ac.idInternet Source
ijhpr.biomedcentral.comInternet Source
Bikramjit Rishi. "Determinants of Brand Trust forFMCG Products with Special Reference toShampoos Category", Asia-Pacific Journal ofManagement Research and Innovation, 2013Publication
Submitted to University of Central FloridaStudent Paper
journal.ipb.ac.idInternet Source
Chieh-peng lin, Yuan Hui Tsai. "ModelingEducational Quality and Student Loyalty: AQuantitative Approach Based on the Theory ofInformation Cascades", Quality & Quantity,2006Publication
Submitted to American IntercontinentalUniversity OnlineStudent Paper
www.icevirtuallibrary.comInternet Source
<1%
17 <1%
18 <1%
19 <1%
20 <1%
21 <1%
22 <1%
23 <1%
jml.kasbit.edu.pkInternet Source
Submitted to Farnborough College ofTechnology, HampshireStudent Paper
cluteinstitute.comInternet Source
ijibm.site666.comInternet Source
Submitted to Ying Kou UniversityStudent Paper
Sanna Pekkola, Juhani Ukko. "Exploring addedvalue through the service process: acomparative multiple case study",Benchmarking: An International Journal, 2016Publication
Erdogan Koc. "Total quality management andbusiness excellence in services: Theimplications of all-inclusive pricing system oninternal and external customer satisfaction in theTurkish tourism market", Total QualityManagement & Business Excellence, 2006Publication
24 <1%
25 <1%
26 <1%
27 <1%
28 <1%
29 <1%
30 <1%
31 <1%
Submitted to Strategy First InstituteStudent Paper
www.airitilibrary.comInternet Source
Constanza Bianchi. "Satisfiers and dissatisfiersfor international students of higher education: anexploratory study in Australia", Journal of HigherEducation Policy and Management, 2013Publication
etds.must.edu.moInternet Source
www.emerald.comInternet Source
iosrjournals.orgInternet Source
Ruhaya Atan, Md. Mahmudul Alam, JamaliahSaid. "Practices of corporate integrity andaccountability of non-profit organizations inMalaysia", International Journal of SocialEconomics, 2017Publication
Moktar Lamari, Ines Belgacem. "Knowledgebrokering in the web 2.0 era: Empirical evidenceof emerging strategies in government agencies",International Conference on Education and e-
32 <1%
33 <1%
34 <1%
35 <1%
36 <1%
37 <1%
38 <1%
Learning Innovations, 2012Publication
Submitted to The University of BuckinghamStudent Paper
www.yumpu.comInternet Source
Yanchun Shen, Pengde Tao, Yonggui Wang,Ning Xu. "How service quality drives customerasset: a customer behavior-based perspective",Proceedings of ICSSSM '05. 2005 InternationalConference on Services Systems and ServicesManagement, 2005., 2005Publication
repository.fe.unj.ac.idInternet Source
etds.lib.ncku.edu.twInternet Source
Eddy Suratman, Rio Laksamana, Romi Suradi."Perception of Entrepreneurs of Small andMedium Micro Enterprises in Culinary Fields inPontianak City to Go-Jek OnlineTransportation", Asian Journal of Social ScienceStudies, 2018Publication
Submitted to TAR University CollegeStudent Paper