Trasformationto a ITaaSModel & the Cloudampi.org.mx/Presentacion-EMC-ATS2014.pdfTitle: Microsoft...

Trasformation to a ITaaS Model & the Cloud

AMPI Technology Summit

1© Copyright 2013 EMC Corporation. All rights reserved.

AMPI Technology SummitMay 20, 2014

Gian Carlo PecchioniConsulting & Solutions Director TMEEMC Global Services

[email protected]

Today’s Business Challenges

Cut Operational Costs & Legacy More Than Ever


React Faster ToFind New Growth

Why Transformation?

Business is Changing

Faster Than IT

Business Has New IT

Alternatives

Technology Convergence isAccelerating


As ALL Businesses Become More IT Intensive, There Are Real Business Reasons To Transform


COSTIT Budgets are not expanding

The desired Balance for Capex/Opexis shifting

IT labor must be optimized

AGILITYNew Application Time To Market must

be accelerated

The Business needs IT to start with the business problem in mind, not

with a technology solution

IT Cost Comparison(% of Total IT OpEx Budget)

Innovation Spending(% of IT Budget)

Legacy - 28%

InnovationInnovationCloud Services

Legacy – 100%

33 ITaaS – 76%

22

4

IT As A Service Delivers Business Agility at Lower Cost


Source: McKinsey, Gartner, EMC analysis Source: Forrester, EMC analysis

ITaaS – 40%+

MaintenanceMaintenance

External Services

Internal Services

Software

Hardware

Telecom, Facilities, Legacy

20

14

6

27

22

14

9

4

23

ITaaS Can Drive Dramatic Cost Savings

• Hardware and Software:

– Focused reference architectures

– Increased standardization

• Internal & External Labor:

– Service-focus, automation, and orchestration eliminate work

– Refocus resources from engineering and provisioning to capacity and performance

IT Cost Comparison

(% of Total IT OpEx Budget)

Where do the savings come from?

ITaaS – 76%

Legacy – 100%


provisioning to capacity and performance management

• Facilities and Telecom:

– More performance, flexibility, and capacity with greatly reduced footprint

– Hybrid cloud adoption moves workloads off premise for additional savings

• Non x-86 Legacy:

– ITaaS platforms create ability to replatform legacy proprietary systems without sacrificing performance or availability

Enterprise IT Monopoly on IT Services is Eroding

WHY?

>50% FASTERSERV ICEDEL IVERY41%


USE OUTS IDE

SERVICE PROVIDERS

>50%TECHN ICAL

EXPERTISE

41%

41%

Source: IDG /CIO Big Picture Global Survey: Dual Perspective of ITaaS , June 2013

Transforming Into a Service Broker

Private PublicHybrid


NEW IT BUSINESS MODEL

Service Oriented

Market Driven

“P & L” Focused

Broker & Builder

NEW TECHNOLOGYARCHITECTURE

Private, Hybrid, Public Clouds

End-To-End Automation

Financial Transparency

Self-Service Capabilities

DNA, SKILLS, ROLES & ORGANIZATIONAL

ALIGNMENT

“Front Office” Capabilities

Service Accountabilities

Technology Breadth

Enabling A New Consumption Model

Many companies are changing the customer experience through IT-enabled services


We can now deliver on the Service Management promises of the past 20 years

Presentation layer that encapsulates the service catalog for consumption by clients

It Begins With The User Portal

New, beautiful interface to the service catalog

Built with the (business) user’s needs in mind


needs in mind

Easy to use

Unified, self-service interface for request, provisioning, management and reporting

Available, scalable, secure

Provides a unified view of the full range of services

The Service Catalog

Services are bundles that matter to the user – not expressions of an IT inventory

– IT has the ability to create / enforce technology standards behind the


technology standards behind the service bundles

Services describe service cost, policies, SLAs, fulfilment process, provisioning interface, ownership

IT can manage demand through role-based access control

Defined from consumer perspective

Portfolio of Services

Devices Hosting Software Network Business Services

Desktop & LaptopCloud Hosting (IaaS,

PaaS, BPaaS)Enterprise Software Corporate Network Consulting

Application Development Environment

Virtual Desktop Cloud HostingDatabase Hosting

DesktopSoftware

Collaboration Tools

Remote Access Development


Virtual Desktop (Cloud)

Traditional Hosting Desktop Software Data Center Network Design

Mobile Phone & Tablet Database Hosting Mobile ApplicationPartner Connectivity &

ExtranetDevelopment

Phone &Teleconferencing

Application Hosting (App Store)

Collaboration Tools Remote Access Testing

Printer/ScannerSoftware-as-a-Service

(Cloud)Call Center

Accessories

EMC IT4ME PORTAL


Lengthy ProcessMany Approvals For Service Requests

Public Public Public Private CloudPrivate CloudPrivate Cloud

Self-ServicePortal

Operating Model TransformationTraditional Business View Cloud Business Model


Cost Accounting By Project

Public CloudPublic CloudPublic Cloud CloudCloudCloud

ServiceCatalog

Financial TransparencyBy Service Levels

Automate business workflows

Orchestration

Orchestration automates disparate workflows into a seamless process

– Enables deep user transparency

– Can enable Push / Pull of workflow updates

Facilitates provisioning, management and retirement of services. Example services:


retirement of services. Example services: – Virtual desktop refresh

– Collaboration environments

– Development sandbox environment

– Promotion of a new app / release from Dev to Test to Production

– New employee hire setup

Security built into workflows

Puts the consumer in charge by communicating workflow status

Operating Model TransformationTraditional Operations Agile Cloud Operations

Labor-IntensiveMultiple Management Tools

Separate Teams

Network ToolsNetwork ToolsServer ToolsServer Tools Storage ToolsStorage Tools

Operational ProcessesOperational Processes

IntegratedOperations

Portal

Incident Configuration Service Level


Disconnected Processes

Server TeamServer Team Storage TeamStorage Team Network TeamNetwork Team

Configuration

Change

ProblemRelease

Incident

Capacity

Operational ProcessesOperational Processes

Incident

Capacity

Change

ReleaseProblem

Incident

Automated Operations

Incident

Problem

Change

Configuration

Release

Availability Demand

Capacity

Service Level

RationalizedProcesses

CloudOperations

Team

Growth In Applications

Next Gen Cloud ApplicationsTraditional Applications


Sources: IDC, Gartner, AWS Workload Estimates

2016 48M

2012 6M700%

2016 141M

2012 83M70%

Mobile Cloud Big Data Social

Mobile Devices

HUNDREDS OF MILLIONS OF USERS

TENS OF THOUSANDSOF APPS

BILLIONSOF USERS

MILLIONS OFOF APPS


Mainframe, Mini Computer

Terminals

LAN/Internet Client/Server

PC

MILLIONS OF USERS

THOUSANDSOF APPS

Source: IDC, 2012

Application TransformationTraditional Applications Applications as a Service

ERP Instances

Messaging Instances

CRM Instances

DatabaseInstances

User Environments

MainframePRIVATE PUBLIC

Integrated Management

warehouse/

Engineering

Networking

Data Mining

Workgroup

Web Serving

Development


Multiple Instances, Different VersionsCustomized: 100s of IntegrationsTailored Operational Processes

Optimized, RightsourcedStandardized: Fewer Integration Points

Operationally Efficient

Instances Environments

DESKTOP

LAPTOP Batch

Data

warehouse/

Data Mart

Scientific/

Engineering

OLTP

Networking

ERP

Email

Data

Analysis/

Data Mining

File &

Print

Workgroup

Web Serving

App

Development

CRM

Unified interface to service providers with consistent consumption and management

Cloud Service Broker

Keep internal what needs to be internal

– But insure it plays well with emerging / existing standards

Leverage 3rd parties for all that is best done externally


best done externally– What business do you want to be in?

Seamless – and dynamic - movement of Workload to ‘best’ infrastructure and middleware environment

– Right-sourcing by policy

– Portability among service providers

– Enables SP contestability

– Web services API

Infrastructure TransformationTraditional Environments Standardized Infrastructure


IT as System IntegratorSilos Optimized for Individual Applications

Weeks/Months to Deploy

ConvergedVirtualized SoftwareDefined

Efficient, Enterprise Resource Pool

Flexible, Scalable Private Cloud

Minutes/Hours to Deploy

ITaaS Main Attributes

Standardized technology architectures allow for deep Highly

Self-service catalog through user portal. Automated, traceable service requests & fulfillmentSelf-Service

No se puede mostrar la imagen. Puede que su equipo no tenga suficiente memoria para abrir la imagen o que ésta esté dañada. Reinicie el equipo y, a continuación, abra el archivo de nuevo. Si sigue apareciendo la x roja, puede que tenga que borrar la imagen e insertarla de nuevo.

Standardized planning, design, delivery and operation of services. IT partners with LOBs.

Service

Oriented



Standardized technology architectures allow for deep automation and workflow orchestration.

Highly Automated

Services consumption is measured and reported back to user (LOB). Tiered services with different SLAs and costs.

Financially Transparent

Deliver services at convenience of commercial SPs. Access to services through device of choice.Consumerized

Transforming to ITaaS

Align Workloads

With Most Suitable

Cloud Model And

Empower Them For

Mobile And Big

Data SolutionsPackage And

Orchestrate

Services For Agile

APPLICATIONAPPLICATIONTRANSFORMATIONTRANSFORMATIONAPPLICATIONAPPLICATIONTRANSFORMATIONTRANSFORMATION

2nd PlatformExisting Apps

3rd PlatformNew Apps

Cloud Fabric

Application Fabric

Data Fabric

OPERATING MODELOPERATING MODELTRANSFORMATIONTRANSFORMATIONOPERATING MODELOPERATING MODELTRANSFORMATIONTRANSFORMATION

Service Service CatalogCatalogService Service CatalogCatalog

User PortalUser PortalUser PortalUser Portal New New RolesRolesNew New RolesRoles


Build a

Cost-Efficient, Agile

Infrastructure to

Enable Private and

Hybrid Cloud

Services For Agile

IT Operations And

Convenient

Consumption

INFRASTRUCTUREINFRASTRUCTURETRANSFORMATIONTRANSFORMATIONINFRASTRUCTUREINFRASTRUCTURETRANSFORMATIONTRANSFORMATION

PRIVATE PUBLIC

LEGACYHYBRID

Metering Metering EngineEngineMetering Metering EngineEngine

Orchestration Orchestration EngineEngine


Policy Policy EngineEnginePolicy Policy EngineEngine

AgileAgileProcessesProcessesAgileAgile

ProcessesProcesses

OPERATING MODELOPERATING MODELTRANSFORMATIONTRANSFORMATIONOPERATING MODELOPERATING MODELTRANSFORMATIONTRANSFORMATION

Service Service CatalogCatalogService Service CatalogCatalog

User PortalUser PortalUser PortalUser Portal New New RolesRolesNew New RolesRoles

Initiatives to Transform to ITaaS

APPLICATIONAPPLICATIONTRANSFORMATIONTRANSFORMATIONAPPLICATIONAPPLICATIONTRANSFORMATIONTRANSFORMATION

2nd PlatformExisting Apps

3rd PlatformNew Apps

Cloud Fabric

Application Fabric

Data Fabric

Modernize the Application Portfolio

Upgrade the End User Experience

Enable Modern Third Platform Applications

Transform People

Package IT for Business

Consumption


Metering Metering EngineEngineMetering Metering EngineEngine



Policy Policy EngineEnginePolicy Policy EngineEngine

AgileAgileProcessesProcessesAgileAgile

ProcessesProcesses

INFRASTRUCTUREINFRASTRUCTURETRANSFORMATIONTRANSFORMATIONINFRASTRUCTUREINFRASTRUCTURETRANSFORMATIONTRANSFORMATION

PRIVATEPUBLIC

LEGACYHYBRID

Standardize, Virtualize and Consolidate

Transition to Software Defined Infrastructure

Re-engineer IT Financial Management

for Cloud

Transform Peopleand Processes for

ITaaS

Governance, Risk and Compliance (GRC)

How EMC Brings ITaaS Together

Security

Cloud Services

PaaSPaaS

SaaSSaaS

BPaaSBPaaS

Cloud Service

Building Blocks

Service Management

Incident ManagementIncident Management

Request ManagementRequest Management

Problem ManagementProblem Management

Policy EnginePolicy Engine

Service CatalogService Catalog

User PortalUser Portal

Orchestration EngineOrchestration Engine


Virtual Infrastructure

Physical Infrastructure

HOSTEDPRIVATE CLOUD



PUBLIC CLOUD



PRIVATE CLOUD

IaaSIaaS

Cloud Service

Building Blocks

Knowledge ManagementKnowledge Management

Problem ManagementProblem Management

Event ManagementEvent Management

Change ManagementChange Management

Configuration ManagementConfiguration Management

Asset Management

Asset Management

CMDB

AMDB

DeviceDevice

HostingHosting

NetworkNetwork

SoftwareSoftware

Professional Services

Professional Services

Traditional (Non-Cloud) Services

Metering EngineMetering Engine

Cloud Service Broker (CSB)Cloud Service Broker (CSB)

APIAPIAPI

Orchestration EngineOrchestration Engine

IT-As-A-Service Operating Model

Service Request / Delivery InvoicingVoice Of The Customer

SERVICE PORTFOLIO MANAGEMENT

SERVICE DELIVERY AND SUPPORT

FINANCIAL TRANSPARENCY

G O - T O - M A R K E TService Strategy Service Catalog Pricing, Show / Chargeback

BUSINESS USERS


CLOUD INFRASTRUCTURE

SKILLS / ROLES / COMPETENCIES

MANAGEMENTPortfolio / Demand Management

Processes

Service Roadmap

Service Design / Launch

SUPPORTAutomated Orchestration And

Provisioning

Standardized Processes

Standardized Service Management Tools

TRANSPARENCYMetering

Service Costing Policies

New Organizational Roles for ITCommunicates and stimulates development & utilization of IT Services. Assists clients with value based consumption

Client Engagement

Manages the creation, introduction and lifecycle of service offerings to address current and future needsServices

Develops multi-tenant enterprise applications that allow for configurability without customization Applications


Global Command Center and IT Service OperationsService DeskSupport

Technologies to enable, automate, monitor, secure, provide access to, and track health of services

Technologies

Architects and delivers technology platforms consumed by services; Governs tech standardsPlatforms

Business Operations as Services

OLD WAY NEW WAY

Order equipment, office, Onboard New

Developer logs request.Management approves. Purchasing orders. IT

designs, installs and builds

Create a SW

Development

Environment

Developer requests standard environment from

portal


Employee logs request.Management and finance approve, purchasing orders, IT installs

Get a New

Laptop

Employee picks approved system build specific to role from service portal


Order equipment, office, phone, badge, IT accounts from separate systems

Onboard New

EmployeeManager registers request by role from service portal

Initiative Interdependencies

Transformation Roadmap

Transform

Applications

Early StageInitiativesApplication

Rationalization

Longer-termInitiatives

SDLC/DevOpsCloud DevelopmentPlatform/Tools

BusinessAppStore

StatelessApplications

Objectives


Transform Operating Model

TransformInfrastructure

IaaS

Service Catalog Design

PaaS

Service Orchestration

Rationalize Standards

Virtualized, Consolidated Data Center

Converged Infrastructure,

SDDC

AgileSelf-ServiceConsumption

SoftwareDefined

Data Center

Applications

EMC IT Transformation ResultsIT-AS-A-SERVICEBUSINESS PRODUCTIONIT PRODUCTION

$66M OPEX Savings

88% More User Productivity**

9X More Agile***

100M Pounds of CO2 Reduced

$8.2B

$21.7B


2004 2005 2006 2007 2008 2009 2010 2011 2012

100M Pounds of CO2 Reduced

$157M CAPEX Avoidance

4 Data Centers60,000 Employees13 PB Storage92% Virtual

5 Data Centers24,000 Employees1 PB Storage15% Virtual

80%

58%* Percent of IT Spend on Lights-on vs. New Capabilities

** Improved sales order creation time due to vBlock architecture deployment

*** Reduced deployment time due to virtual infrastructure efficiencies

Source: ESG IT Audit Report: EMC IT - Leading The Transformation, March 2013

Gian Carlo PecchioniConsulting & Solutions Director

EMC Global Services

[email protected]


[email protected]

Date post:	27-May-2020
Category:	Documents
Upload:	others
View:	2 times
Download:	0 times

Trasformationto a ITaaSModel & the Cloudampi.org.mx/Presentacion-EMC-ATS2014.pdfTitle: Microsoft...

Documents