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Travel, Hospitality and Leisure Sector Expertise of a specialty. Reach of a global firm.
Travel, Hospitalityand Leisure Sector
Expertise of a specialty. Reach of a global firm.
Inside Introduction 1 Broad global coverage 2 Industry coverage 3 Our search process 4 Proprietary assessment tools 5 Market Intelligence 6 Our global team 7 Ourofferings 13 Ourofficesworldwide 14
To successfully serve the needs of our clients, Korn/Ferry International’s Global Travel, Hospitality, and Leisure Sector combines the expertise and service of a specialty practice, with the reach, leverage and depth of resources offered by the world’s largest global firm.
Global Travel, Hospitality, and Leisure Coverage
North America
South America
Europe, Middle East & Africa
AsiaPacific
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Korn/Ferry’s Travel, Hospitality, and Leisure Sector
The Korn/Ferry Travel, Hospitality, and Leisure team brings together deep industry experience and knowledgewithexecutivesearchexpertise.Thisuniquecombinationprovidesourclientswiththebusinessinsights,skillsandtoolsneededtosolvetheirhumancapitalneeds.
OurfocusontheTravel,Hospitality,andLeisureindustrymeansweknowthetrends,issuesandpeoplethatdrivethesector.Thebenefitsofaspecialtypracticesupportedbytheresourcesandreachofthelargestexecutivesearchfirmintheworldarecompelling..
The Focus of a Travel, Hospitality, and Leisure Industry Specialty Practice Our consultantsbringindustry,functional,andregionalexpertisetosupportourclients.Theteamdrawsonhigh-levelprofessionalnetworks,industryknowledge,andinternalresearchresourcestogiveusabroadreachinidentifyingpotentialcandidates.
The Strength of an Executive-Led Process Every search is led by a senior partner to ensure thatclientneedsarefullyunderstoodandthatcandidatesareapproachedbypeers.Theinsightsandadvicethatweofferbothclientsandcandidatesisgreatlyvaluedandhelpsattractthebesttalenttoourclientorganizations.
The Reach of a Global Firm OurTravel,Hospitality,andLeisurepracticedrawsontheextraordinaryadvantagesofbeingapartoftheworld’sleadingexecutivesearchfirm.Fromanetworkofnearly80officestofunctionalpracticesforrolessuchasfinancialofficers,humanresourceofficers,headsofmarketing,andBoard&CEOpositions,webringuniquebreadthanddepthtoourclients.
The Leverage of Unique Candidate Assessment Tools Beyond our deep research capabilities,database,andotherresources,weuseKorn/Ferry’sproprietarycandidateassessmenttools.This intellectual property is statistically proven to generate better results in identifying and evaluating the idealcandidateforaspecificposition.
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”
—John Quincy Adams
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Delivering Quality Globally
3,000+oftheindustry’sfinestemployees
41countries throughout the Americas, Asia Pacific,Europe,theMiddle East and Africa
89officesintheworld’smajorbusiness centers
200,000client engagements conducted since our founding
More Travel, Hospitality, and Leisure companies across the globe trust Korn/Ferry than any other firm to deliver and
develop the best executives to run their organization.
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Functional CoverageAsset/Portfolio ManagementBoard DirectorsBrand ManagementCEO/C-SuiteDevelopment
FinancialOfficersGeneral CounselGeneral ManagementHuman ResourcesInformation Technology & Digital
Investor RelationsMarketing/SalesMergersandAcquisitionsProperty Management and Operations
18,050professionals placed last year
7Mexecutives in our proprietary database 43
years of client excellence
Car Rental CompaniesCasino GamingCasual Dining and Food ServiceConvention Bureau and Centers
Cruise LinesGamingDevicesandSoftwareHotels and ResortsOnline & Retail Gaming
Racetracks and OTBReservation CompaniesTimeShare/VacationOwnershipTour and Travel Agencies
Broad Industry CoverageWe provide our clients with broad market coverage across all sectors and industrysegments, recruiting CEOs, executives, senior professionals and board directors
across the broad spectrum of Travel, Hospitality, and Leisure.
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Our Search Process
Define Requirements· Analyzeclient’sbusinessand
culture
· Establish search process, weeklyupdates,andsearchcommittee
· Determine mission critical characteristics for the role
Build Strong Candidate Pool· Conduct targeted research
· Search proprietary database
· Assess internal candidates
· Sourcenetworkofcontacts
Screen Candidates· Contact, screen, and evaluate
candidates
· Present long list to client
Arrive at a Short List· Prepare background candidate profiles
· Compare candidate results to SuccessProfile
Assesses Finalists· Conduct reference checks
(360° feedback)
· SelectfinalistwithKorn/Ferry
· Assess results using a detailed candidate evaluation report
Behavioral Interviews· Conductfinalistinterview
using behavioral analysis
· Obtain feedback from candidate and client of interviewandonlineresults
Executive Feedback· Assist in drafting/presenting offerletter
· Create smooth transition
· Ensure client satisfaction
Korn/Ferry’s consultants adhere to a best practice search process
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DefineRequirements
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Build Strong Candidate Pool
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Screen Candidates
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Arrive At Short List
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Assess Finalists
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Behavioral Interviews
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Executive Feedback
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Proprietary Assessment ToolsIn addition to our deep industry knowledge and expertise, Korn/Ferry also incorporates a robust assessment tool that evaluates other critical elements of a candidates competency. These include “best-in-class” profiles of successful leaders that allow us to tailor your specific needs through:
Customized Competency Modeling Weidentifykeyresearch-basedLeadership Characteristics needed for success in a specificleadershippositionandcompanyculture.Thisprocess creates alignment and agreement among the hiring manager and those on the selection committee at the onset ofthesearchprocess.
Executive Assessment and Benchmarking We assess candidates against knownpatternsofsuccessand against Leadership Characteristics that clients identify as Mission Critical, Important, and Less Important withintheiruniqueculture.Ourproprietary assessment tool predictsfitbylevel,industry,function,andculture.
Structured Behavioral Interviewing Ourprocesswillprovideclientswithtailoredinterviewquestionstoevaluatecandidateswithadisciplined rigor against the Mission Critical Leadership Characteristics.
Studies show that the main reason people are unsuccessful on the job is due to a lack of behavioral and/or cultural fit with
the organization, not a lack of skills.
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Market IntelligenceAt the foundation of our Travel, Hospitality, and Leisure sector is a significant financial and organizational commitment to industry research and knowledge management across all Korn/Ferry industry practices. We have established a deep research function supporting our consultants who are in the market continuously, expanding and refining our database of executives and professionals across all functional areas. There is no other firm with such an extensive global network of search consultants that manages such an integrated research process.
Proprietary search management tools Korn/Ferry has designed and developed the most comprehensive database management tool in the industry.SearcherExpressisafullyintegratedandsophisticated technology that manages information across the globe encompassing all companies and professionals in the Travel, Hospitality, and Leisure industry.Through the commitment of our Travel, Hospitality, and Leisure team and colleagues in other specialty practices such as Human Resources, Financial Officers,PrivateEquity,TechnologyandMarketing,wecaptureinformationacrossallorganizationalfunctionsthatsupportourclients.Ourproprietarytoolsarealsosupplementedbytheacquisitionofthird-partyresourcesthatprovideup-to-theminuteinformation on organizations and professionals in theindustry.
Market Intelligence TeamComplementing our search management process is the Market Intelligence Team, a dedicated team ofprofessionalswhomanagebusinessinformationandproprietaryresearch.Theyprovidestrategicmarket advisory services to executives through aglobalnetworkofresearchers,consultantsandclientrelationships.Thisdedicatedunitprovidesreal-timeandreliableanalysisandevaluationoforganizations and market trends, providing our clientwiththeabilitytomakemoreinformedandbetterbusinessdecisions.
“Knowledge has become the key economic resource and the dominant, if not the only, source of competitive advantage.”
—Peter F. Drucker
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North America Latin America
Tierney [email protected]
Bonnie [email protected]
Maria Elena ValdésMexico City +52(55)[email protected]
Europe, Middle East & Africa
Dominique FinelliParis +33 1 45 61 86 [email protected]
Jonathan HolmesDubai+97142045773 [email protected]
James HydeLondon+442070249328 [email protected]
Kathrin SchulteFrankfurt+496971670119 [email protected]
Asia Pacific
Josephine ChauShanghai +86 21 2306 [email protected]
Jimmy HoGuangzhou & Hong Kong+8522971-2736 [email protected]
Liza SzeHong Kong+85229712737 [email protected]
Alicia YiSingapore+65.6231.6220 [email protected]
Our Global Team
Glen SchostakGlobal Sector LeaderTravel, Hospitality & [email protected]
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Glen SchostakGlobal Sector LeaderTravel, Hospitality & LeisureSenior Client PartnerPrincetonTel:[email protected]
GlenSchostakisaSeniorClientPartnerinKorn/FerryInternational’sPrincetonofficeandGlobalSectorLeaderofTravel,Hospitality,andLeisurewithinthefirm’sGlobalConsumerMarket.
Mr.SchostakprovidesexecutivesearchandhumanresourcesconsultingservicestoGlobal100andFortune500companiesaswellasstart-upandfast-growthcompanieswithinthehospitalityandcasinogamingrelatedsectors.Hisexpertiseincludesseniorlevel search assignments in the gaming and hotel/resort industries, theme parks and attractions,restaurantandfoodservicegroups,cruiselinesandtravelservices.
Withmorethan18yearsofexperienceinexecutivesearch,Mr.Schostakisrecognizedas an informative consultant in the industry having served over 250 hospitality related clientsinpursuitofC-Suiteandboardleveltalent.Hisrecentcasinogamingandhospitalityworkincludesseniorlevelengagementswithmanyoftheworld’sleadingbrands.
Mr.Schostakholdsabachelor’sdegreeincommunicationsfromTempleUniversity.
Global Practice Leadership
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North AmericaTierney RemickTierney Remick is a Senior Client Partner and Global Market Managing Director of Korn/FerryInternational’sGlobalConsumerMarket.SheisalsoamemberofKorn/Ferry’sGlobalOperatingCommittee.
Ms.Remickisaveteranofexecutivesearch,havingspentmorethan18yearsintheindustryservingclientsinthefast-movingconsumergoodsandretailingindustries.Functionally,shehasdepthofexperienceintherecruitmentofexecutivesatthegeneralmanagementorC-suitelevel(CEO,COO,andCMO)andboardlevelassignments.
Ms.Remickearnedherbachelor’sdegreeinEnglishfromPrincetonUniversity.
Bonnie Crabtree BonnieM.CrabtreeisaSeniorClientPartnerandOfficeManagingDirectorofKorn/FerryInternational’sMiamioffice.SheisalsoaleadingmemberoftheFirm’sGlobalConsumer Market, specializing in both the Consumer Products and Travel, Leisure and HospitalitySectorsacrosstheSoutheast.
Ms.CrabtreejoinedKorn/Ferryin1993inAtlantabeforemovingtoMiamiin1998.PriortojoiningtheFirm,shewasaconsultantwithanothermajorexecutivesearchfirm.Earlier,shespenttenyearswithNorrellCorporation.Asdirectorofhumanresources,sheledassessment,compensationandbenefits,executiverecruitment,trainingandemployeerelationsinitiatives.HerearlycareerwasspentteachinginAmericanhighschoolsandcollegesinGermany.
Ms.Crabtreeholdsamaster’sdegreeinadministrationandabachelor’sdegreeinbusinessadministrationfromTennesseeTechnologicalUniversity.
Latin AmericaMaria Elena ValdésMariaElenaValdésisaSeniorClientPartnerinKorn/FerryInternational’sMexicoCityoffice,andRegionalMarketLeaderoftheFirm’sGlobalConsumerMarketforLatinAmerica.
AsheadofKorn/Ferry’sLatinAmericanConsumerMarket,shefocusesonrecruitingexecutiveswithinconsumerproducts,whichincludesareassuchasapparelandshoes, food and beverages, furniture, appliances and furnishings and personal, healthandbeautyproducts,aswellasconsumerservices,whichincludesrealestate,entertainment,information,travel,retailing,recreationanddistribution.
Ms.Valdésholdsamaster’sofbusinessadministrationdegreeandamaster’sdegreeincommunicationfromtheUniversityofDenver
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Europe, Middle East & Africa
James HydeJamesHydeisaSeniorClientPartnerinKorn/FerryWhiteheadMann’sLondonofficeandmemberoftheFirm’sGlobalConsumerMarket,focusingontheTravel,Hospitality,andLeisureSector.HeisalsoanactivememberoftheFirm’sBoard&CEOServicesPractice,focusingonseniorappointmentsinpubliccompanies.
Mr.Hydehasover20yearsexperienceandworkswithabroadrangeofinternationalblue chip clients, handling assignments to search for chairmen, chief executives, functionalheadsandotherseniorexecutives.
Aftergraduatinginbusinessstudies,Mr.Hydetrainedasanaccountant,gainingexperienceprimarilywithinconsumermarkets,includingbrewingandfastmovingconsumergoods.
Dominique FinelliDominiqueFinelliisaSeniorClientPartnerinKorn/FerryInternational’sParisoffice,focusingonconsumergoods,hospitality,retail,mediaandsportssectors.
Ms.Finellibrings25yearsofsearchexperiencetotheFirm.Shewaspreviouslyaprincipalatanotherleadingsearchfirm,havingjoinedthemin1985.
SheisagraduateofISITandisfluentinEnglish,SpanishandFrench.
Jonathan HolmesJonathan Holmes is the Managing Director, Middle East for Korn/Ferry International, basedintheFirm’sDubaioffice.
Mr.Holmes’executivesearchcareerspansover20yearsandsevencountries,wherehe has undertaken general management searches across a range of geographies and industries,includingtheconsumersector.Priortohiscurrentposition,hewastheOfficeManagingDirectorforKorn/Ferry’sSeoulofficefor10years.
Previously,Mr.HolmeswasaconsultantwithCarré,Orban&Partners–whichmergedwithKorn/Ferryin1993–whereheinitiallyfocusedontheconsumergoodssector.Afterthemerger,hebroadenedhispracticetocovertransnationalsearchworkacrossarangeofindustriesinNorthernEurope.Mr.HolmeshasservedasaresidentconsultantinIndia,Russia,SingaporeandSouthKorea,wherehewasresponsibleforgrowingtheFirm’sbusiness.
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Kathrin SchulteKathrin Schulte is a Senior Client Partner for Korn/Ferry International and a member of theFirm’sGlobalConsumerMarkets.
Ms.Schultehasmorethan10yearsofexperienceinseniorlevelexecutivesearch
acrossawiderangeofconsumerbusinesses.Shehassuccessfullyledassignmentsforclientsrangingfrommedium-sizedbusinesses,especiallyforfamily–ownedcompaniesaswellaslargeinternationalorganizations.Ms.Schultefocussesonrecruiting senior executives like CEO, COO, CMO, senior sales and senior operations positionsaswellasplacingnon-executivedirectorsandboardmembers.
Priortohercurrentposition,Ms.Schulteservedaspartneratanotherleadinginternationalexecutivesearchfirm.Earliersheheldmanagementpositionswithagloballeadershiptrainingandeducationcompany.Sheholdsadegreeineconomicsandbusinessadministration.
SheisfluentinEnglish,FrenchandGerman.
Asia PacificJosephine ChauJosephineChauisaClientPartnerinKorn/FerryInternational’sShanghaioffice,wheresheisamemberoftheFirm’sGlobalConsumerMarketandHumanResourcesCenterofExpertiseinChina.
Ms.Chauhasmorethanadecadeofexecutiverecruitmentexperience,havingworkedwithKorn/Ferryforovertenyearsandanothermajorrecruitmentfirmbeforethat.Shehas conducted various global and regional searches for large local and multinational corporationsintheFMCG,hospitality,mediaandentertainmentsectors.
Ms.ChauearnedabachelorofcommercedegreefromtheUniversityofAucklandandabacheloroflaws(Hons)fromtheUniversityofLondon.
Jimmy HoJimmyHoistheOfficeManagingDirectorofKorn/FerryInternational’sGuangzhouandHongKongofficesandamemberoftheFirm’sGlobalIndustrialMarket.
Servingclients’staffingneedsintheGreaterChinaRegion(GCR)includingHongKongandTaiwan,aswellastheASEANregionincludingIndonesia,Malaysia,thePhilippinesandSingapore,Mr.Ho’srecruitingexpertisecoversindustrialproductsandservices,logistics and outsourcing, process and contract manufacturing and the oil and gas (downstream)sectorsfortheAsiaPacificregion.
Mr.Hoearnedamaster’sofbusinessadministrationfromtheUniversityofSheffield,U.K.andanhonorsdiploma(distinction)inpersonnelmanagementfromtheLingnanCollege.
Liza SzeLizaSzeisaClientPartnerinKorn/FerryInternational’sHongKongoffice.SheisacorememberoftheFirm’sGlobalConsumerMarket.Additionally,sheisamemberoftheFirm’sFinancialOfficersCenterofExpertise,dedicatedtohelpingclientsrecruitleadingfinancialtalentinGreaterChina.
Possessingclosetoadecadeofexecutivesearchexperience,Ms.Szehasconductedsearches for a diverse range of consumer clients including gaming and hospitality, media,publicationandconsumerproducts.Shehasworkedwithclientstoconductlocal,regionalandcross-broaderassignmentsforgeneralmanagementpositionsandseniorfunctionalpositions.
Ms.Szeholdsabachelor’sofartdegreefromTheUniversityofHongKong.
Alicia YiAliciaYiistheManagingDirector,AsiaPacificConsumerMarketforKorn/FerryInternational.BasedinSingapore,shealsoservesastheCo-LeaderfortheFirm’sHumanResourcesCenterofExpertise,AsiaPacific.
Ms.YibringstoKorn/Ferryastronghumancapitalconsultancybackground.InhercurrentpositionasManagingDirector,AsiaPacificConsumerMarket,sheworkscloselywithteamsgloballyandthroughouttheregiontoengagewithtopclientsacrosstheglobetobuildanddeveloptheirleadershipteams.
Ms.Yireceivedabachelor’sdegreeofartsfromNorthwesternUniversity,Illinois.
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The BoardBoard and CEO Recruitment
BoardEffectivenessSuccession Planning
Korn/Ferry helps companies cultivate talent throughout
the entire organization.
The C-Suite & ExecutiveExecutive RecruitmentTopTeamEffectivenessLeadership DevelopmentOrganization Transformation
The EnterpriseAssessment
Diversity and InclusionRecruitment Process Outsourcing, ProjectRecruitment,andSearch
Recruitment DiagnosticsIntegrated Talent Management
Talent Communications and Employer BrandingWorkforce Planning
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