Lesson No. 9

Tour Guiding Services

2nd Sem 2014-2015

LPU Cavite Campus

Deal with unexpected problems that occur

from the company.

Provide basic safety and First Aids to tourist.

Provide accurate information of tourist help

resources.

The mistake from company.

Tourist safety and security.

Basic knowledge of Health and First

Aids

The fault of contracting with other

organizations.

The miscommunication with

tourists.

How can the tour guide help the

tourists to avoid problems like:

Money matter

Illness

Never carry money in a predictable place,

such as black pocket.

Do not leave valuables in a hotel room, they

ought to be placed in a hotel security box.

Avoid dubious neighborhoods and be alert to

anyone who bumps into them.

Food poisoning can occur anywhere.

Many cosmetics, perfumes, and medications

increase

• The possibility of serious sunburn.

Medication should never be removed from its

original container.

Insect repellents are important in the tropics.

• The following is general review of what

you should probably do if a common tour

dilemma arises.

• Theft and Losses: if this happens to one

of your tour members, you must quickly

show that your knowledge can turn such a

calamity into a tolerable inconvenience.

• What if a suitcase is damaged?

The tourist guide must report the damage for

dealing with any negligent handling that may

have occurred.

Check to see if the clients have luggage

insurance

It’s up to supplier and tour operator to

determine whether compensation or repair is in

order and who will pay for it.

If the posted departure time for the flight

hasn’t change, keep tourist at the gate.

If the posted departure time has been

changed, determine what the gate attendants

are willing to do for the group.

Explain the nature of the delay to your tourist

and warn them not to wonder too far.

If a medical emergency occurs, ask whether anyone in a group

has medical training. Apply your own medical knowledge if

there’s no other choice.

Contact local police if the situation is serious, they’ll in turn

summon a doctor or paramedic.

Set up separate arrangements for a client who is too ill to

continue the tour.

Determine what portions of a tour wild be refundable can be

change, for example, the airline ticket.

• The death of passenger happens rarely, but when it does, the tour guide must take the following steps:

Notify the local police immediately

Advise a consular official, if appropriate

Remain the deceased until police or consular reports have been completed and authorities have taken responsibility for the body.

The tour may have to continue without tourist guide for half a day or so under the leadership of the driver or the step-on guide.

Make sure to be extra sensitive and sympathetic to the deceased’s traveling companions.

Call the tour company so it can inform the client’s relatives and friends, and follow up with a letter of sympathy.

Do everything you can to comfort the rest of the group and get their minds back of vacation.

• Tourist guide may want to mention do’s and don’ts to a group or to individuals who seem particularly nervous about the problem.

• Tourist guide should be well aware of these procedures.

Make a mental map of hotel exits when check into a room

Establish a set place for room key o keycard

If there’s a fire, do what you can to assist your tour members, unless such action would place you in inordinate jeopardy

Before opening any door, feel it with the palm of your hand. If it’s very hot, don’t open it.

If the phone works, call for help for yourself and your group.

Take exit stairways, not the elevator. Walk down, unless heavy

smoke blocks the path. If this is the case, walk up to the roof.

If the smoke is heavy, stay close to the floor where the air is

breathable

Hang a bed sheet out the window to signal for help

Stuff wet towel and sheets in cracks round doors

Tie a wet towel around your nose and mouth

As a last resort, make the best exit possible. Above all, don’t

panic

• A guide’s basic first-aid kit Water

gauze bandages

Adhesive

rubbing alcohol or antiseptic cream

Scissors

sugar cubes or candy (for diabetic emergency)

a flashlight

• is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while travelling, either internationally or within one's own country.

• Travel insurance can usually be arranged at the time of the booking of a trip to cover exactly the duration of that trip, or a "multi-trip" policy can cover an unlimited number of trips within a set time frame.

• Medical emergency (accident or sickness) • Emergency evacuation • Repatriation of remain • Return of a minor • Trip cancellation • Trip interruption • Visitor health insurance • Accidental death, injury or disablement benefit • Overseas funeral expenses • Lost, stolen or damaged baggage, personal effects or travel

documents • Delayed baggage (and emergency replacement of essential items) • Flight connection was missed due to airline schedule • Travel delays due to weather • Hijacking

• Pre-existing medical conditions

•War or terrorism - but some plans

may cover this risk, and some do

cover for acts of terrorism

• Injury or illness caused by alcohol or

drug use

• It Covers for Damages

• It Protects You from Theft

• It Acts as a Medical Insurance

• It Protects You against Cancelations

• It Gives You Peace of Mind

• Will policy cover your pre-existing medical condition? How long has the condition been stable for?

• Is insurance backed up by a reputable administrator and insurance company?

• Does the carrier have a 24/7 claims handling center and able to deal with medical facilities around the world?

• Make sure you get a large policy maximum for your travel medical insurance policy

• If you are traveling for a year or more, get an international health insurance policy instead that will cover non-emergency medical expenses and cover you back in your home country

• Will the policy cover the sports I may participate in while traveling?

• Read and understand the plan terms and conditions.