Date post: | 18-Sep-2014 |
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Business |
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PowerPoint Presentation
Kyle Lacy@KylePLacyLead Global Content Marketing
http://bit.ly/AMAJan9exacttarget.com/blogkylelacy.com
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Whats Now?
Data EqualsRelevanceone.
Ginni RomettyCEO, IBMWhat you will see with rapid data and social sharing is the death of the average and the era of you.
Businesses will be able to truly serve the individual.
1. Empathy2. Perspective TakingTwo types of data development:
EmpathyUnderstanding someones emotional state or feelingsDaniel Pink
1. Empathy2. Perspective TakingTwo types :
Perspective TakingCognitive & analytical its understanding someones interestsDaniel Pink
MomentsMattertwo.
49% of consumers want a seamless shopping experience across all channels.Accenture
ConsumerMobilitytwo.
1 in 3 consumers use their mobile phone to research products in-store.Cisco Internet Business Group
We sent over 1 Billion digital messages on Cyber Monday
Many of our retail clients experienced mobile open rates exceeding 80%
DesignMatters
Over 48% of all email sent is opened via a mobile device.Return Path
63% of US consumers say they delete emails immediately if they are not optimized for mobile.Return Path
Facebook mobile users in March 2013
751 M
54% increase from March 2012Location.Location. Location.
1 in 3 consumers use their mobile phone to research products in-store.Cisco Internet Business Group
BrandPersonalizationthree.1. Guided Selling2. EGOnomicsTwo types :
Guided Selling
41% of consumers buy more from retailers who send personalized emails based on past buying behaviors.Return Path
15-25% increase in sales if the transactional message includes personalized product recommendations.iGoDigital
Created 60,000 animated, jangling name bracelets one for each unique name in their email database.Generated 3x revenue versus an email promoting the same collection a week earlier.EGOnomicsFaith PopcornTo offset a depersonalized society, consumers crave recognition of their individuality.
Rebuilding the Marketing Leader
Keep your eye on the company strategy.Effective leaders embrace executive demands for accountability by adopting objectives and metrics linked directly to overall business goals.
Collaborate with peers for the sake of the customer.Empowered customers demand that brands know them as well as they know the brands even before the first sale occurs.
Build new models to breed innovation.Marketing must be empowered to embrace change and develop creative ideas over shorter periods of time
Reorganize the customer journey.Encourage internal teams to collaborate and build the bridge between channels, data and creative.
Data beatsOPINIONS
We must move from numbers keeping score to numbers that drive better actions.David WalmsleyHead of MultichannelMarks & Spencer