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Trends in Retail Pharmacy

Chad Nellis, PharmD Walgreens Pharmacy Supervisor May 17, 2013

©2013 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only.

What is the goal of health care reform?

Provision of Quality Care that

Delivers the Most Health Outcome For the Limited Dollars Spent on Health Care

©2013 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only.

Health Care Reform

Medication Management

Care Coordination & Transitions

Measure & Assure

Performance

Manage Drug Selection &

Use (Formulary +)

Be Accountable

for Using Resources Efficiently

Use Personnel Effectively

Pharmacists & Technicians

Pharmacy’s Role in Health Care Reform

©2013 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only.

Improve Quality and Outcomes

Deliver Value &Efficiency

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Pharmacy’s Role in Health Care Reform

Increased Compliance with

Desired Outcome

Reduced Waste Making Value-Based Drug

Therapy Decisions

Collaborative Practice &

Delivered Value Transitions of

Care

©2013 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only.

©2013 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only.

The Current Landscape

Walgreens health and daily living innovations are founded on our desire to meet the changing needs of customers, payers and the health care system.

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Consumers seek quality, cost-effective health and daily living options in simple, yet customized, ways.

Health care payers desire business partners who provide outcomes-based quality care focused on

cost management.

Health care reform will increase the number of individuals covered by insurance, but will require

additional access points for patients to receive care.

Retail and health care competition is fierce, and differentiation is a must.

Walgreen’s Role

Health Systems

Emergency Room Diversion

Technology Solutions

Focused on Outcomes

Patient-Pharmacist/Health care Provider Relationships

Collaborating on new health

care relationships to improve

patient outcomes

©2012 Walgreen Co. All rights reserved.

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Walgreens and ACOs

•  Pharmacists integrated into patient care teams

•  Improve the health of individuals, improve the care of populations, and lower the growth of health care spending

•  First pharmacy to create an ACO

•  Facilitate adherence programs through face to face med counseling and other services:

•  Immunizations

•  Improve Overall Health and Wellness •  Collaborate with physicians to ensure patients are getting right

care, right place, right meds, to prevent complications and hospital readmissions

©2013 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only.

Transitions in Care - Well Transitions

Med Review

Bedside medication delivery

Regularly-scheduled follow-up calls

24/7 pharmacist support

Patient counseling

Well Transitions - Coordinated Care

Hospitals & Health Systems & Walgreens working together to reduce readmission rates and overall healthcare costs while improving

patient health outcomes and medication adherence

©2012 Walgreen Co. All rights reserved.

Primary Care

•  Nearly 70 percent of the U.S. population is either without a primary care physician or not utilizing one

•  Aging population •  More than 30 million people gaining insurance coverage in

2014 under health care reform

•  Noncompliance leads to $300 billion in wasteful health expenditures every year •  Pharmacy-based primary care medical homes open up access

to disadvantaged populations living in isolated rural communities.

©2013 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only.

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©2013 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only.

The New Walgreens Well Experience

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A completely new pharmacy, health and wellness experience

Thank You!

Chad Nellis, PharmD Walgreens Pharmacy Supervisor

chad.nellis@walgreens.com