TRG Corporate

F&B

BPO Services , Enterprise & Custom Applications,

Enterprise Transformation Services Infrastructure

Management, and Product Engineering & R&D

INFRASTRUCTURE Law

IT & Professional Staff Augmentation$ 1Bn

Revenue

1000+Employeaders

Global Corporate Presence

New York

Delaware

New Delhi, Noida

Santa Clara, San Jose

4 Onsite officesChicago, Santa ClaraNew York, Delaware

2 Offshore delivery

location – Noida and New Delhi

100+G2000 and Forbes

recognized customers

CSAT of 99%

Since 2004

Client Location

KansasCity

Chicago

2 Client locations

Kansas City, San Jose

• Multi-tenant : Supports, Multi-service & clients

• Follow the sun capability• Scalable• Culturally Diverse• Multi-lingual Capability• Proximity Advantage• Standardized Delivery: Local Company

with Global TRG standards • De Risks Security, Data Sensitivity and

Regulatory Issues

Global Delivery Capability

State of Art Global Delivery Centre

Area: 42,000 sq ft. building designed and built to withstand a Category 3 earthquakes. Power: Two Utility lines terminated in a substation. Redundant power feeds with diesel generator backup in the event of extended power outages. Communication: Multiple communication provider alliances available for fiber, Local loops and WAN links. Security: Digital cameras & CCTV, security guards, proximity card access.

IT & Software Development Outsourcing Division

6

SERVICE LINES& INDUSTRY

Aerospace & Defense

Automotive Consumer Electronics

Energy and Utilities

Financial Services Governmen

tIndependent Software Vendors

Industrial Manufacturing

Life Sciences and Healthcare Manufacturing Media &

EntertainmentMining and Natural Resources

Oil and Gas

Public Services

Retail & Consumer Semiconductors Servers and

Storage Telecom Travel, Transportation, Logistics & Hospitality

Application Development & Maintenance

Analytics Services IV&V

Business Process Outsourcing

Cloud Computing

Customer Relationship Management

E-commerce and Omni Channel

Embedded Engineering

Engineering and R&D Services

Enterprise Digitalization

IT Infrastructure Management Services

Mainframe & AS400

Mechanical Engineering

Mobility Network Services Security Software Product

EngineeringSystems Integration

ERP- SAP Oracle Microsoft

Social & Sentiment Analysis

SERVICELINES

INDUSTRY

7BPO

SERVICES

# of Seats500+

SALES SUPPORT

CUSTOMER QUERY& COMPLAINT RESOLUTION

TECHNICAL HELPDESK

BILLING DESK

COLLECTIONS SERVICES

APCash ApplicationsARGL

Credit Management

Fixed Asset ManagementFP & A

Procure to Pay

Spend Analytics

SupplierManagement

E-Business hosting

Invoicing Collections

QuotingOrder EntryOrder ManagementOrder FulfillmentOrder PromisingReturns Management

Employee BenefitsOutsourcing (EBO)Recruitment andSelection SupportHR OperationHR HelpdeskHR PayrollProcessing

F & A PROCUREMENT QUOTE TO CASH HR OUTSOURCING

KNOWLEDGESERVICE

CUSTOMERSERVICE

SALES &MARKETING NETWORK / IT

Business Analytics

Credit AnalysisEconomics Research

Industry & CompanyAnalysisPresentation Support

Technical Helpdesk

Inbound CustomerVoice SupportOutbound SalesSupport ServicesCollections Sales Support

Services

ReportingMarketing Analytics

Sales OrderProcessingSales LogisticsManagement

TechnologyInfrastructureManagement

Integrated IT+BPOServices

8MULTI PHASE ENGAGEMENT

MODEL

BUSINESS PHASE

PROCESS PHASE

OPERATIONS PHASE

Operational cost reductionPredictable cost model Enhanced customer service

Enhanced productivity

Optimization

Business Service Management Improve quality

ITIL best practices

Root cause analysis

Improved process

9

THE SERVICE PRISM

Three in a Box Model Data Centre Best Practices Metrics Dashboard & Value Portal

Reporting & Audit TrailsGOVERNANCE

TECHNOLOGY

PROCESS PEOPLE

Monitoring Tools

Secure Technology

Technology Incubation Centers

State of Art GDC

SLA Driven modelGlobal Support (FTS Model)Industry Best Practices

ITIL based process

Certified & TrainedResources Domain Experts Cross TrainingOnsite, Offshore & Nearshore

10

CASE STUDY

‘‘ ‘‘‘‘‘‘‘‘ 01 02 03 04 05SOCIAL ANALYTICSLEGACY

APPLICATION MIGRATION

SALES ANALYTICSERP IMPLEMENTATION

APPLICATION DEVELOPMENT & MAINTENANCE

Top internationally renowned global NGO

Globally recognized research university with no. of academic campuses

Subsidiary of one of the largest pharmaceutical companies in the world

Global IT service provider specializing in global managed IT outsourcing

Global semiconductor company that designs and markets wireless telecommunications

Staff Augmentation Division

12

3 GLOBALDELIVERY CENTERS.

100+ GLOBAL CUSTOMERS

550+ EMPLOYEADERS

99% CSAT

500,000+ QUALITY RESUMES

(ATS)

500+ CONSULTANTS ON

PAYROLL

CAPABILITY++

13

HUNTING PRE SCREENING POST SCREENING RECRUITMENT

TATRISK-FREE TRANSITION RECRUITMENT CYCLEIn-house Hunting Tool: ATS (TRG Application Tracking System) - 500k qualified, quality resumes

Entry Level 30-45 Min

Mid Level 1-2hr

High Level 2-4hr

In Depth ScreeningScheduling/re-scheduling telephonic, face to face interviews Proper onboarding/off-boarding processGoing Beyond : Providing Relocation assistance if required.Smooth Synchronization between consultants and customersOpen to work with all the Three Tax Terms i.e. C2C, W2, 1099.

RECRUITMENT FRAME WORK

14

HUNTING TOOLS

PRE SCREENING

Dice | Monster | Career Builder | Indeed | Ladders | LinkedIn | Roots Job

Communication skills

Trinity | Infocubic | Aurico Reports | Securitec | Justifacts | 5D Investigations | AccuCheck | Advanced Data | Castle Branch | Equifax Verification

Screening the consultant technically as per the requirement.Collecting valid work authorization proof ( visa copy)Photo-id Driving license/PassportI-9 form copy (which verifies the SSN Number)Copy of I-94 (which verifies the date and port of entry to the United States.)References minimum last two projects.

POST SCREENING

SCREENING PROCESS

15

VISA AUTHENTICATION / VISA FRAUD DETECTION

Visa Type: H1BI-797 A (is issued by USIC to the applicant with an I -94 approving the extension to stay in US.

Visa Type: OPT EAD (Optional Practical Training) CO3 A Pre completion

Visa Type: L2-EADA-18 (is the category which verifies the consultant is L2-EAD.)

Visa Type: GC-EAD CO 9 (is the category which verifies the consultant is GC-EAD.)

I-797 B (is issued to an applicant who doesn’t reside in US and is applying for a job from his/her home country)I-797 C (is issued to the employer who holds the consultants H1B)

CO3 B Post completionCO3 C an extension copy for the OPT

VISA AUTHENTICATION

16

CONTINGENCY PLAN

For every submitted profile the RM keeps 2 qualified backup profile to avoid any back out and delay in joining.

In case, the resource wants to leave the project, they need to serve notice period, and in parallel TRG will provide qualified profile.

If consultant goes absconding. TRG will be provide qualified profile within 72 hrs and necessary steps in order to fill the position.

CONTINGENCY PLAN

17

PARTNERSHIP MODELPA

RTN

ERSH

IP M

ODE

L

ONSITE CLIENT PARTNER

NEARSHORECLIENT PARTNER

OFFSHOREDELIVERY PARTNER

GATHERING

Requirement analysis and understanding of skill set

COORDINATE

Working closely with offshore team for qualified submission

REVIEW

Scheduling, Re-scheduling interviews as per Client

directions

CLOSURE

Offer Rollout to the selected consultants. On

boarding of the consultant as per the start date

HUNTING

In-house Hunting Tool: ATS (TRG Application Tracking

System) - 500k qualified, quality resumes

SCREENING

Scheduling/re-scheduling telephonic, face to face

interviews

INTEGRATION PROCESS REPORTING

ECOSYSTEM COLLABORATION

SUBMISSIONS

Follow-up for updates on the submitted profiles

18

‘‘ ‘‘‘‘‘‘‘‘ 01 02 03 04 0520 CONSULTANTS IN

1 DAY

30 CONSULTANTS IN

15 DAY

45 CONSULTANTS IN

1 MONTH

60 CONSULTANTS IN

1 MONTH

100 CONSULTANTS IN

2 MONTH

Leading global financial services firm and one of the largest banking institutions in the United States, with operations worldwide

American company that designs, manufactures and markets audio equipment for automotive, home, theater and other applications

Delivers unbiased information, analytic tools, benchmarks and services to all participants of the healthcare industry

Top aircraft engine, suppliers, and offers engines for the majority of commercial aircraft

Japanese multinational electronics corporation

100+ CUSTOMERS & STILL COUNTING

JAVA, J2EE | DOT NET,VB, ASP,C# | Data Warehouse/ ETL | Database Developers | DBA | ERP-SAP, ORACLE | QA/ Testing | C++, VC++ | UNIX, C, Shell Scripting | Mobile Application | Cloud, Big Data | System Admin\Network | EAI- Middleware | Siebel

CASE STUDY

THANKYOU