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SOLUTION TRANSFORMING THE WAY THE WORLD WORKS Trimble PULSE ™ Remote Expert: Empowering Field Technicians with an Augmented Reality Collaboration Tool Boost Efficiency and Improve First-Time Fix Rates Trimble PULSE™ Remote Expert is an Augmented Reality collaboration tool which improves the productivity of field service technicians by connecting them with subject matter experts via video, audio and spatial markup in real-time. With Trimble PULSE™ Remote Expert, service organizations can rapidly transfer troubleshooting guidance and expertise from support experts to technicians out in the field. It is a simple and powerful companion for technicians and end-users who require real-time assistance from experts when facing complex or unfamiliar situations. The tool ultimately helps to improve first-time fix rates, technician productivity and the overall customer service experience. Trimble PULSE™ Remote Expert enables businesses across a range of industries, including construction, agriculture, telecommunications and utilities to optimize service workflows. The ability to perform time-critical jobs thoroughly, quickly and first time around, by obtaining the right information from the correct source, is invaluable. What’s more, problems of an ageing or less skilled workforce can be addressed, head on. Experts can record repairs performed on equipment and store videos in an easy access library, which can then be used as a reference whilst on the job. Benefits Reduce service costs by minimizing travel time and overheads associated with additional expert help Increase productivity and first-time fix rates by providing real-time visual guidance for problem solving to technicians on site Improve knowledge retention by storing previously recorded media Deliver proof of service by leveraging recorded media Improve collaboration within your workforce by providing a simple connectivity tool
