Date post: | 08-Mar-2016 |
Category: |
Documents |
Upload: | jeffrey-young |
View: | 216 times |
Download: | 0 times |
1 | P a g e
Hotel
Business
Plan
Vision
Statement
Mission
Statement
Company
Manifesto
Job Designs
Individual
Development
Plans
Service
Leadership
Triple Bottom Line Hotel Performance System®
2 | P a g e
TRIPLE BOTTOM LINE HOTEL PERFORMANCE SYSTEM®
MODULES
•Aspirations for the Company.
•How does the company see/visualize itself, what is the dream? Example of a Vision Statement, 'XYZ Committed to Excellence in Product and Service'.
Vision Statement
•Method used to achieve the Vision Statement.
•The mission statement is the route, method, manner or practice to accomplish the vision. For instance, a method demonstrated in XYZ Mission Statement. 'XYZ will anticipate the needs of our customers and associates'.
Mission Statement
•The essence or philosophy of the organization. The belief components; core values giving the vision and mission of the company it's energy, drive, and life.
Company Manifesto
•Business plan structures all revenue streams and cost containment strategies in a comprehensive, measurable, and attainable document. Necessary vision and mission
statements link to business plan.
Business Plan
•Job designs encompass two areas: attributes and skill set. Imperative job designs are aligned with company strategic plan. All job designs are audited annually during the
business planning session to ensure job tasks pertain to all strategies.
Job Design
•Essential to business plan success, managers complete an IDP with each associate. IDP includes job design tied to business plan goals per department. Open, clear and frequent
communication with manager and associate to review objectives.
Individual Development Plan
•Service-Leadership training provided to managers creating intensely determined and profoundly humble leaders. Coaching, mentoring, guiding management style is vital to
the success of the business plan.
Service Leadership
3 | P a g e
Hotel Organizational Analysis
The Hotel Organizational Analysis(HOA) is a 7 part quality assessment to reveal if the Triple Bottom Line
Hotel Performance System® modules are aligned. When aligned quality of product and service
improves, when quality improves Financial performance improves, Team member engagement
improves, and Guest loyalty improves.
7 Part Quality Assessment
Leadership Organizational Service Leadership
Public Responsibility and Citizenship
Strategic Planning Effectiveness Strategy Development
Strategy Deployment
Customer and Market Centricity Customer and Market Knowledge
Customer Relationships and Satisfaction
Information Analysis Measurement and Analysis of Organizational Performance
Information Management
Organizational Development & Human Resource Emphasis Institute Job Analysis & Training
Institute Team Member Education and Development
Team Member Well-Being and Satisfaction
Process Management Product and Service Processes
Business Processes
Business Results Customer-Focused Outcomes
Financial and Market Outcomes
OD and HR Outcomes
Organizational Effectiveness Outcomes
4 | P a g e
7 Part Quality Assessment Point Allocation
HOA will highlight areas of excellence and areas of improvement. Levels of score are as listed:
Excellent in Product and Service Quality 1000 - 900
Average in Product and Service Quality 899 - 700
Subpar in Product and Service Quality 699 and below
Excellence = Hotel understands operational efficiencies are separate from strategy. There is constant
improvement within process of product and service, there is an atmosphere of innovation and creativity,
and modules are aligned.
Average = Core values of hotel not distinguishable in behavior of team members, top down approach not
consistent, guest centric mentality not consistent, hotel only single bottom line drive.
Subpar = Hotel has no clear purpose, direction. Goals are not aligned to purpose, team members not
trained adequately, no job analysis or evaluations available, company lacks business plan.