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Apartment Manual
Apartment Manual
1. Introduction 3
- Your Mailing Address 3
2. Safe High-Rise Living 4
3. Emergency Procedures 4
4. Contact Numbers 5
5. Moving In 6
- Moving In/Out Procedures 6
6. Services 7
- Electricity 7 - Telephone 7 - Data / Internet 7 - Television 7 - Cold Water 8 - Hot Water 9 - Gas 9 - Security 9 - Swimming Pool and Amenities 11 - Car Park Vehicle Entry Doors 12 - Visitor Car Parking 12 - Keys/FOB 13 - Fire Protection 13 - Storage Cages 15 - Bike Storage 16 - Bin Stores 16
7. Home Care & Ongoing Maintenance 17
- Cleaning 17 - Kitchen & Bathroom Fittings 17 - Joinery 17 - Carpet 17 - Floor & Wall Tiles 18 - Timber Flooring (Where Applicable) 19 - Benchtops 20 - Air-Conditioning 21 - Light Fittings 21 - Paintwork 21 - Ventilation Systems 21 - Rangehood 22 - Hairline Cracks 22 - Shower Screens, Mirrors & Wardrobe Doors and 23 Wardrobe Internals - Intertenancy Walls 23 - Window Glazing and Frames 24 - Landscaping (Where Applicable) 24 - Appliances & Warranties 25 - Condensation 26 - General Warranties & Defects 30
8. Troubleshooting 31
9. Appendices 33
- A. Finishes, Fixtures & Fittings Schedule - B. Appliance Manuals Index - C. Maintenance Request Form - D. Emergency Evacuation Plans - E. Doncaster Hill Recycled Water Scheme Information - F. OC Energy Welcome Pack
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1. INTRODUCTION
This manual provides you with important information about your apartment. It covers
all the things you need to know to make caring for your apartment as easy as possible.
Details are included for the connection of your apartment to various utilities (to ensure
continued supply), emergency numbers and details of finishes, fixtures and fittings.
Important information has been provided in the relevant sections on the operation of
various appliances. The operating instructions for each appliance are also provided.
Refer to the key plan below indicating the street number designation of each building
for your reference.
Your Mailing Address: Your mailing address is your 'Unit' followed by: 1 Grosvenor Street; or 3 Grosvenor Street; or 5 Grosvenor Street Doncaster VIC 3108 in accordance with the adjacent key plan For example, if you live
in Apartment 702 of 1
Grosvenor Street, your
mailing address will be:
702/1 Grosvenor Street,
Doncaster VIC 3108
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2. SAFE HIGH-RISE LIVING
Please note the following:
1. You must not drop or throw anything from the balcony or window.
2. Occupants of this development are advised to be aware of the effects of wind at
upper levels and are not to leave unsecured items on balconies and terraces. These
include bottles, litter or any loose items.
3. EMERGENCY PROCEDURES
First, identify the cause and where the problem is located within the building. If the
problem is located within the common area which include the entries, corridors,
stairwells, lifts and open spaces, the external face of the building, landscaping and
car parking areas, please contact: The Owners Corporation (Details as per contact
list). If the problem is located within your apartment, isolate the service if appropriate
and if safe to do so. In the case of power, isolate at the distribution board located in
your apartment.
In the event of a general fire alarm, a warning alarm tone and message will sound
from the speakers located in your apartment, the corridors and lobbies.
On hearing the warning tones, you should alert all occupants in your apartment, turn
off appliances and leave the apartment via the stairs. Do NOT use the lifts. Exit the
building immediately.
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4. CONTACT NUMBERS
The following numbers may be useful for enquiries or problems associated with your
apartment.
Owners Corporation:
Contact: Engine Property Group
Telephone: 1800 364 463
Head Contractor:
Hacer Group can be contacted for matters up until March 2017, following this date
the owners corporation should be contacted (Contact details above)
Contact: Hacer Group
Telephone: (03) 9810 6888
Email: [email protected]
Trade Contractors:
Electrician Prime Electrical Services (03) 9547 5122
Plumber Keralton Plumbing and Drainage (03) 5940 3379
Air - Conditioning Specific Refrigeration & Mechanical
Services
(03) 9363 1480
Lifts Kone 1300 362 022 (24hr)
Locksmith Wynns Locksmiths (03) 9495 1122 (24hr)
NOTE: PLEASE CHECK YOUR CIRCUIT BREAKERS AND ISOLATION VALVES BEFORE
CALLING ELECTRICIANS OR PLUMBERS, AS CHARGES MAY APPLY FOR ATTENDANCE.
Please note that call out for items that fall outside warranties will be charged to you
directly by the respective contractor. To ensure unnecessary costs, please ask if you
are unsure.
NOTE: IF IN DOUBT CONTACT THE OWNERS CORPORATION.
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5. MOVING IN
Moving In / Out Procedures:
You must book a move in/out time with the Onsite Building Manager to ensure that a
lift is available for your move and that protective blankets are installed prior.
No move in/out is permitted without the written consent of the Onsite Building
Manager. The Onsite Building Manager will advise you on move in/out procedures at
the time of your move.
All boxes, cartons and containers used for move in/out must be removed by the
occupier moving in/out and not left anywhere in the building.
Lift Dimensions:
Door Opening: 900mm wide x 2100mm high
Internal Car Dimensions: 1440mm wide x 2350mm high x 2000mm deep
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6. SERVICES
Electricity:
The electricity supply to your apartment is part of an ‘embedded network’, meaning
that the electricity retailer for the entire development has been pre-negotiated with
the retailer, OC Energy. Should you wish to engage an alternative electricity retailer
this is also possible. As an Environmentally Sustainable Design initiative, part of the
building’s electricity is provided by solar panels.
To activate your account with OC Energy, follow the instructions contained in the
Welcome Pack included in Appendix F. This should be done immediately after
moving in to avoid a potential blackout once temporary supply has ceased. Account
setup and disconnection fees may apply.
Telephone:
Contact your preferred carrier service to arrange connection of telephone and supply
of handset(s) if required. Please advise the Onsite Building Manager of the
connection date, so access to the premises can be made available.
Data / Internet:
Internet services can be provided to your apartment via the NBN. For the connection
of services, please contact your preferred Internet Service Provider. Please note that
the Network Termination Device is located in your wardrobe, should this need to be
accessed during activation of services. Your hanging rail has intentionally been left
short adjacent to the device to ensure adequate ventilation. Do not place clothes
directly against the device.
Television:
Your apartment is set up to receive both Free-to-air TV and Pay TV services, these
are distributed via the same outlet in your dwelling so there is no need to worry about
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which outlet to connect your equipment to. Should you wish to subscribe to a Pay TV
service please contact your preferred service provider (fees will apply), note that you
will still be able to access free-to-air services. If you experience a fault with your
television signal please notify the Owners Corporation.
Cold Water:
Location of Stop Valve and Water Meter
The water meters are located in grouped locations within the public corridors. The
stop valves for the cold water supply are located in the cupboard in the public
corridor. Each stop valve is labelled with the appropriate apartment number.
Contact Yarra Valley Water on 1300 853 811 to arrange updating of records and
billing of cold water to your apartment.
Recycled Water / Washing Machine Supply
As an Environmentally Sustainable Design initiative,
all dwellings in the development have been plumbed
to facilitate the future connection of recycled water
(non-potable) to washing machine outlets and toilet
suites by Yarra Valley Water; following the
installation of mains pipework in the street and into
the property. In the interim period these fixtures will
still be fed by the standard cold water system.
When connecting your washing machine this should be connected to the purple
coloured tap, as pictured. Your toilet suite(s) are already connected to the future
recycled water line. When the changeover takes place there should be no need to
change any pipework within your dwelling.
Please note that this water is not for human consumption. For further details on the
recycled water project please contact Yarra Valley Water.
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Hot Water:
System Explanation
The hot water supplied to your apartment is generated through a gas booster system
located on the roof top of 1 Grosvenor St. If there are any issues in relation to hot or
cold water supply, please contact the Owners Corporation. Hot water is billed via the
individual remote read meter located in the corridor ceiling spaces.
Contact Origin Energy (Hot Water) on 1300 791 468 to set up your account.
Gas:
Natural gas is used throughout the development for the heating of hot water and also
for your cooktop. This usage is metered and billed via a ‘bulk meter’ to the Owners
Corporation and is included in your fees.
Townhouse Units Only
Please note that the gas usage to your unit will be individually metered and billed
directly to you. Your hot water service is provided via your own standalone system
and is not part of the centralised hot water system.
Contact Origin Energy (Gas) on 13 24 61 to set up your account.
Security:
Intercom Access System
Your apartment is fitted with a video intercom system. This system allows remote
opening of the secure Ground Floor lobby doors for visitors and delivery people. The
control monitor is located on a wall within your apartment.
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Security instructions
Visitor at front Door
Visitors who wish to have access to the building should call the specific apartment
through the Intercom Call Panel at the entrance to your building.
How to call an apartment (Visitors)
To call the apartment, dial the apartment number on the code pad, followed by the
‘BELL’ symbol button. The apartment numbers should be dialled using three digits
on the code pad. For example, if the visitor needs to go to apartment no. 5 on the
ground floor, the visitor/s needs to dial 0-0-5-BELL. Another example is, if the visitor
needs to go to apartment no. 301 on level 3, they would need to dial 3-0-1-BELL.
When called, the system will transmit a signal to the intercom inside the apartment.
How to grant access to visitors (Apartment Owner)
Upon being called, a ringtone will be emitted from the control monitor and a video
image will automatically appear. The call can be answered by pressing the ‘PHONE’
symbol button.
To grant access to the visitor, the apartment owner should press the ‘KEY’ symbol
button with the on the control monitor. This button will unlock the main entry doors
for five (5) seconds.
How to access lifts (Visitors)
Access to the lifts is granted to visitors by pressing the button labelled ‘1’. The visitor
will only be provided access to the specific floor where your apartment is situated.
Once at the lift, the visitor should call the lift from the call station. When inside the lift,
the visitor should press the floor number where your apartment is situated in order to
go to the specific floor level. The lift car will enable access to the floor for 3 minutes.
The visitor leaves the apartment
Press the lift call button in the lift lobby and once the lift arrives, select the Ground
Floor button. No action is required by you to grant when a visitor leaves.
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Occupier Entry
To enter the building, the apartment occupier must:
Pass the FOB past the proximity reader, which is located at the main entry to your
building.
When using a lift, pass the FOB close to the proximity reader on the lift panel and
select the required floor. The lift will then proceed to the nominated floor.
Occupier leaves the apartment
Press the lift call button in the lift lobby and once the lift arrives select the Ground
Floor button. If you are proceeding to the basement car park ensure you swipe the
FOB past the proximity reader to gain access.
Lift Call Button Destinations
Numbers 1 (one) to 3 (three) / 8 (eight) relate to their respective floors
‘G’ relates to Ground
‘B1-B3’ relates to the relevant Basement Level
Swimming Pool and Amenities:
The swimming pool and amenities are open; 5.00AM - 10.00PM. Please refer to
appropriate signage for rules of use.
Access to these areas is controlled by the security systems and is restricted to
residents and their guests via security FOB.
All residents are required to complete an induction for the swimming pool and
amenities with the Onsite Building Manager.
Please contact the onsite Building Manager to arrange.
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Car Park Vehicle Entry Doors:
The car park is entered directly from the internal roadway adjacent the 1 Grosvenor
St building. The numbers painted on the floor indicates your allocated car park.
To enter the car park, press the allocated button on your RF Remote Control within
close proximity to the car park door. On receipt of the signal, the car park door will
automatically open and close after a set period of time.
The car park is fitted with vehicle sensors. To exit, simply drive over the ‘induction
loop’ located on the entry/exit ramp and the door will automatically rise. The door will
automatically close after a set period of time after you have safely departed.
Townhouse Units Only
The garage door(s) to your townhouse are operated via their own individual remote
controls. If you experience any faults with these doors or remote controls, please
contact Airport Doors on 9971 1444.
Visitor Car Parking:
A limited number of visitor’s car spaces are available on Basement 1 and the internal
roadway. To grant visitors access to the basement carpark they should call your
apartment via the intercom panel adjacent to the entry, you can then grant access
via the control monitor. Visitors will also need to include your apartment’s street
number when dialling from the basement; for example Apartment 301 of 3 Grosvenor
St is dialled by pressing 3-0-1-3-BELL, Apartment G05 of 1 Grosvenor St is dialled
by pressing 0-0-5-1-BELL.
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Keys/ FOB:
You will receive the following items upon settlement, please note that keys and
proximity cards are on a restricted system and additional or replacements can only
be obtained through the Owners Corporation. Charges will apply.
Should you experience issues with the use of your security FOB, please contact the
Owner’s Corporation who will be able to have the issue attended to.
Access to the following Quantity
Main building entries and basement carparking 2 Combined FOB’s / Remotes
Townhouse garages (Townhouse units only) 2 Remotes
Your apartment entry door 2 Keys
Your mailbox 2 Keys
Fire Protection:
Fire Alarm System
All apartments and common areas of the building are fitted with a fire alarm system.
A fire alarm can be activated in the following ways:
A sprinkler head being activated.
A smoke detector being activated.
Either of the above scenarios will cause a general fire alarm and the Fire Brigade will
be called automatically.
Should smoke accidentally fill your apartment (ie. burnt toast) do not open the
door to the corridor as this may activate the public area smoke detector
resulting in a fire brigade call out. The cost of such a call out may be charged
to the occupant.
Evacuation Procedure
In the event of a general fire alarm, a warning alarm tone and message will sound
from the speakers located in the apartments, corridors and lobbies. Ceiling mounted
speakers will also sound alarm tones.
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On hearing the warning tones, you should alert all occupants in your apartment, turn
off appliances and leave the apartment via the fire escape stairs. Do NOT use the
lifts. Exit the building immediately.
Follow signage in the stairways for exit paths at Ground Floor.
Do not take the lift in the event of a fire alarm. Evacuate via the stairs and exit
via the Ground Floor; the front entry doors will automatically unlock to allow
evacuation of the building.
Refer to Appendix D: Emergency Evacuation Plans for further information.
Sprinklers
In the event of a fire near a sprinkler head, heat generated by the fire will cause the
sprinkler to activate. If a sprinkler is activated, a fire alarm will also be raised and the
fire brigade will be called automatically. The fire sprinkler system is under constant
water pressure.
Sprinkler heads must be protected from damage. Do not hang anything from a
sprinkler head. Take caution when placing or removing items in your storage cage to
avoid knocking sprinkler heads. A broken sprinkler head could cause considerable
water damage. It will also mean that the fire brigade will attend. The fire brigade may
charge for unnecessary attendance.
Apartment Smoke Alarms
Your apartment is fitted with smoke alarm(s).
These are internal to your apartment only and if
activated from within your apartment, will not
cause a general fire alarm. Each alarm is mains
powered, and contains a back up battery. It is
important to replace the battery periodically or as
recommended by the manufacturer. A good rule
of thumb is to change batteries at each change
into and out of daylight-savings. If your smoke
alarm is continually beeping without the presence of smoke it is likely the battery is
low, and requires replacement.
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Note that in the case of a general fire alarm caused by a sprinkler or public area
smoke alarm, evacuation tones will sound via the speaker in your apartment. This is
critical to the safe evacuation of apartments during an emergency. As such, if you
need to replace a faulty or damaged smoke alarm within your apartment, the
replacement must be compatible. Consult an electrician or the Owners Corporation.
Hose Reels / Fire Extinguishers
Fire Hose Reels and Fire Extinguishers are located throughout the common and
public areas. The locations are clearly labelled and the occupant should become
familiar with these. Hose-reels should only be used in the case of an emergency and
are not for general use.
Fire Hydrants
Fire Hydrants are located in stairwells and in other common and public areas. These
are for Fire Brigade use only and under no circumstances should be used by any
other persons.
NOTE: ACTIVATION OR USE OF ANY FIRE HYDRANTS WILL CAUSE THE FIRE BRIGADE TO BE
CALLED.
Fire Doors
Fire escape doors are clearly marked and must not be held open or obstructed in
any way
Storage Cages (Apartments Only):
All apartments come with a storage cage located in the basement for storage of your
items.
Please be aware that the building’s basement has been designed to be ‘wet,’
meaning that ground water may enter the basement at times and drain via the
spoon drain around the perimeter of the basement.
If your storage cage is located on the basement perimeter please ensure that
you do not store any items directly on the ground or against the basement wall.
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Bike Storage:
Bike racks have been provided for storage of your bike in the designated areas on
Basement 1 of 1 Grosvenor St, and Ground Floor of 3 Grosvenor St.
Bin Stores:
Apartments
Household waste and recyclables from your apartment should be placed into the
relevant bin chute on the floor of your apartment. For larger items of waste which do
not fit in the bin chutes, or if your apartment is located on the same floor as the bin
store, this waste should be taken direct to your building’s bin store room.
Townhouses
Household waste and recyclables from your dwelling should be placed into the
relevant wheelie bin provided. These should be taken out to the street and left in front
on your dwelling on the designated rubbish collection day.
Garbage shall be placed within tied plastic bags prior to transferring into the collection
bins or chutes. Cardboard shall be flattened and recycling containers uncapped,
drained, and rinsed prior to disposal. Bagged recycling is not permitted.
Please contact the Owners Corporation for any queries relating to ongoing rubbish
collection days and their frequency. Queries relating to the collection of hard rubbish
should also be directed to the Owners Corporation.
Please note that we encourage recycling and all recyclable items (paper, cardboard,
plastic bags/bottles/packaging, glass, metal) should be placed into these bins instead
of the general waste bins.
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7. HOMECARE AND ONGOING MAINTENANCE
Cleaning:
Insufficient cleaning or use of inappropriate cleaning materials can ruin the surface of
many of the materials, fixtures and fittings in your apartment.
Kitchen and Bathroom Fittings:
To keep your bathroom fittings looking their best, avoid storing or using abrasive
cleaners on baths, basins, toilets, etc, as they can damage, dull or stain the surface.
Use mild (neutral) household cleaners and water when cleaning. Check instructions
on all cleaning products before use.
Joinery:
Joinery should be cleaned regularly with a non-abrasive, mild (neutral) cleaner to avoid
scratching and damage to the surfaces.
Carpet:
Regular maintenance and cleaning is required to carpets as per manufacturer’s
recommendations:
Dry vacuum regularly – at least once a week and more often in heavy traffic areas.
This will remove free soil particles and surface litter, and prevents soil becoming
embedded in the pile, causing accelerated wear by grinding at the base of the tufts.
Pay particular attention to the areas around doorways and skirtings which are often
the first place for insects and moths to reside. Every few months vacuum under
infrequently moved furniture.
For cut pile carpets (as has been installed in your apartment) all types of cleaner
heads can be used but over-use with a revolving brush-style vacuum cleaner head
may affect the tailored appearance of your cut pile. We recommend using a plain
suction head (avoiding unnecessary pressure which will flatten the carpet), and
occasional grooming with your turbo or revolving brush head.
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Promptly attend to spills and stains. Never ever rub the wet carpet pile as this can
cause permanent damage.
When necessary, a professional steam clean by a reputable company can remove
entrapped soil particles and revive the appearance of your carpet. Do not be
concerned about the wet cleaning process removing natural oil from your wool
carpet – most of this was removed during manufacture as an oily carpet attracts dirt
far more quickly.
Floor and Wall Tiles:
Only use recommended products to clean floor and wall tiles, always read instructions
before cleaning. Avoid heavy-duty abrasive cleaners, and regular cleaning is advised.
A soft bristle brush can be used to clean grout areas.
Maintenance Instructions
On polished materials, (especially if of very light, uniform colour), a protective
treatment is recommended to make maintenance even simpler.
This treatment is easy to carry out and involves applying products specifically
developed for stoneware to the perfectly clean stone surface.
These products, distributed by a large number of specialists companies are easy
to obtain and the packs specifically state that they are for Stoneware.
The maintenance procedures simply have to be adapted to the way the floor / walls
are used.
For effective maintenance you are advised.
- Inspection at intervals not exceeding 12 months.
- Replace any caulking which appears to have cracked, bulged or pulled
away from the surface immediately.
- Regularly clean any visible efflorescence (salting), dirt, plant or food
residue.
- Always to use neutral or alkaline detergents.
- To rinse with clean water.
Maintenance note:
- Do NOT clean tiles with acid.
- Do NOT clean tiles with any abrasive materials.
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Do NOT place potted plants directly onto tiles – remove any residue before staining
occurs.
Timber Flooring (Where applicable):
Timber flooring is designed with low maintenance in mind. Follow these simple steps
to achieve many years of enjoyment from your timber floor: Sweep or vacuum as
often as necessary to remove any loose dirt or grit before it can scratch the timber
floor.
• When a spill occurs, soak up the bulk liquid promptly.
• Use felt protectors under heavy pieces of furniture and chairs.
• Use protective mats at all exterior entrances. Do not use rubber-based furniture or
mats as the rubber may stain the timber floor.
• Spiked heels or shoes in need of repair can severely damage your timber floor.
• Slightly damp mop only- avoid excessive amounts of water. Steam mops must not
be used.
• Never use oil soaps, wax, liquid or other household products to clean your timber
floor.
• Keep animal nails trimmed to prevent excess scratching.
• Protect your timber floor when using a trolley for moving furniture or appliances.
• Never slide or roll heavy furniture or appliances across the timber floor.
• Maintain relative humidity levels between 30% and 70% (normal range in
Melbourne).
• Direct sunlight, especially from North and West facing windows falling on the
product for extended periods should be avoided as minor shrinkage or damage
through natural loss of moisture can occur. This is applicable to all timber flooring as
moisture reduction will certainly lead to a loss of width in the timber wear layer. It is
recommended that window protection or coverings should be installed to avoid this
unnecessary issue in these particular areas.
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• Slight changes or darkening of the timber will also occur if direct sunlight is allowed
to fall on the product for a long or extended period. UV stabilised coatings will not
protect the natural timber from this occurrence.
• Proper care and maintenance can extend the life of your timber floor for many
years. Over time, a recoating may be desirable.
Warranty exclusions
• Indentations, scratches, damage caused by negligence or accident, excessive
water ingress, animals, high-heeled or spiked shoes, urine and high traffic areas.
• Improper maintenance, insufficient protection or misuse.
• Improper alterations to the original manufactured product. Alterations or repairs to
the manufacturer's original product will void any and all warranties.
Benchtops:
Your apartment has been fitted with stone bench-tops. Regular cleaning is advised.
Tile and Stone Maintenance
Oil, fat or butter if absorbed by the stone can cause it to darken. Some benchtops
are more porous than others and this is not a reflection on the quality of the stone.
There are products on the market the can help in the removal of stains if they occur.
Please do not use or do any of the following on your stone tops:
1. Do not use lemon juice, vinegar, harsh thinners, turpentine, acids or cleaners
that contain acidity such as citric acid.
2. Do not use scourers or abrasive products.
3. Do not sit or stand on the stone as stone is not flexible and could crack under
the pressure.
4. Do not place hot items such as roast trays or hot pots onto the stone.
Clean with methylated spirits or a mild detergent that has an ammonia base or
similar.
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Air-conditioning:
The air-conditioning system is a reverse cycle split system. The condenser unit is
generally located on the apartment balcony, and the cassette unit mounted on the
wall in the living area.
The operating instructions are included with this manual. Please make yourself
aware of the maintenance requirements for this system because maintenance of this
system is the responsibility of the occupant.
Light Fittings:
The light fittings which have been selected for use in your dwelling are long lasting
and low power consumption LED fittings which can be expected to last years without
replacement.
Paintwork:
It is important to clean painted surfaces occasionally. Avoid using excessive water
and never use an abrasive cleaner or scourers. A wipe-over with a damp cloth is
usually adequate. Specialised cleaners for removing marks from paintwork are sold
in major supermarkets.
Please refer to Appendix A for paint colours and type matching your colour scheme.
Ventilation System:
Bathroom/Laundry Exhaust System
The bathroom and (if applicable) laundry in your apartment are mechanically
ventilated by an extraction fan mounted in the ceiling space. This fan is activated
when the main light in these rooms is switched on.
To ensure correct operation of the Exhaust System:
Check air-inlets for obstructions at all times.
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Check for correct operation and noise monthly.
Please note that your exhaust system has been fitted with a ‘run on timer’ which
allows the continued operation of the exhaust fan for a set period of time after you
have flicked the switch to the off position and exited the room. The intention of this is
to remove residual the humidity and heat in the room ie. After you have showered,
after you have used your clothes dryer. Please keep in mind if you hear the exhaust
fan continues to operate after you have left the room, this is not a defect and the
system is operating as it has been designed.
Rangehood:
Ventilation for the rangehood is activated when the rangehood is switched on. The
expelled air is taken out of the apartment by ducts in the ceiling space, separate from
the bathroom exhaust system.
Hairline Cracks:
Should hairline cracks appear, please forward a maintenance request form including
photo to Hacer Group’s maintenance department ([email protected]).
Within 14 days of receipt, Hacer Group will inspect any cracks that appear and
determine whether it is classified as a defect or not. If deemed a defect, the builder
will arrange for cracks to be repaired. This procedure above is applicable until March
2017, following which queries of this nature should be forwarded to the Owners
Corporation.
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Shower Screens, Mirrors & Wardrobe Doors and Internals:
Apply mild soap or detergent to glass panels by either spraying or a using a clean,
soft cloth or sponge saturated with the cleaning solution.
Commercial solvents may be used to clean the glass panels by either spraying or
using a clean, soft cloth or sponge saturated with the solvent.
NOTE: Care should be taken to avoid contact with frames, hardware and
associated materials when using solvents to ensure no adverse affects.
When using commercial solvents the manufacturer’s directions and warnings must
be adhered to at all times.
All surfaces should be rinsed with clean water immediately after cleaning solutions
have been applied.
A squeegee, chamois or suitable clean, lint free cloth may be used to dry all shower
screen surfaces.
Please note that the shelving in your wardrobes has been designed for clothing only
and not heavy loads. Be careful not to overload your wardrobes to avoid potential
damage.
Your wardrobe also houses the Network Termination Device for the connection of
internet to your dwelling via the NBN. Your hanging rail has intentionally been left
short adjacent to the device to ensure adequate ventilation. Do not place clothes
directly against the device.
Intertenancy Walls:
Penetrations and alterations to intertenancy walls must not be carried out as this will
affect their acoustic and fire integrity. Any proposed alterations to your dwelling
should be brought to the Owners Corporation’s attention to ensure that adjoining
owners are not affected.
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Window Glazing and Frames:
The frequency of cleaning your window frames and tracks depends on the degree
and rate of contamination build up, regardless regular cleaning and maintenance
should be undertaken.
The window frames and tracks should be washed down with warm water and or
other approved cleaners. Fibre brushes may be used to loosen dirt and grime, but
abrasive papers such as sand paper or emery paper must not be used. Acid or
alkaline cleaners are also not recommended as they can damage the anodic film.
For heavier deposits, approved cleaners may be used, with care, to loosen grime
build up. It is also essential to finish off cleaning by thoroughly rinsing all washed
surfaces with clean water.
Where there has been a greasy deposit the surface should be washed with white
spirit using a soft cloth. It is essential to note that chemical cleaners may attack the
finished surface and must not be used except in consultation with companies who
specialise in cleaning finished aluminium surfaces.
Landscaping (Where Applicable):
Should your apartment come with landscaping, this will typically be watered via the
centrally controlled automatic irrigation system; however regular monitoring,
maintenance and manual watering should still be carried out, especially during times
of weather extremes. For ongoing maintenance, consult a local gardening contractor,
if unsure of how to best do this.
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Appliances and Warranties:
All appliances such as your cooktop, rangehood, oven and dishwasher are covered
by the manufacturer’s warranty for a limited period. If you find that an appliance is
not working properly or is faulty, please contact the manufacturer. Details can be
found in the appliance manuals included.
Rangehood
Your kitchen is fitted with a rangehood above the cook top. The operating
instructions are included in this manual.
To ensure correct operation of the rangehood:
The aluminium filter must be cleaned regularly with warm soapy water.
Check mounting for vibrations monthly.
The rangehood is an exhausting model and is ducted outside the apartment
via ductwork concealed in the ceiling space.
Oven
The oven supplied with your apartment is an electric oven. The operating instructions
are included in this manual. Prior to your first use, remember to check the internals
of the oven to ensure no residual packaging or manufacturer’s literature is contained
within.
Cook Top
The cook top supplied within your apartment is a gas cook top. The operating
instructions are included in this manual.
Dishwasher
The dishwasher supplied with your apartment is an electric dishwasher. The
operating instructions are included in this manual. Prior to your first use, remember
to check the internals of the dishwasher to ensure no residual packaging or
manufacturer’s literature is contained within.
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Condensation:
Please note that condensation may become an issue within the apartments during
the winter months and we wish to bring to your attention how best to deal with this.
Modern living has resulted in more washing, more drying, more showers and more
appliances, all of which pour more water vapour into today’s typical apartments than
in former years. The designs and construction materials that keep cold air outside
also keep moisture in, so it is very easy to build up excessive moisture levels within
apartments.
Please ensure you read the following to assist with understanding the causes of
condensation and how best to manage this.
The best, and usually the only way to prevent this, is to rid the apartment of excess
humidity and provide adequate ventilation which can be achieved in the following
ways:
COOKING
• Ensure range hood is switched on,
• After cooking, especially when boiling water, leave the rangehood fan running
for approximately 2-5 minutes.
• Open windows and/or doors to allow easier escape for moisture during
cooking times and to improve ventilation
CLOTHES DRYER
• Ensure clothes dryers are positioned within the designated laundry space
above the washing machine as this is where the mechanical ventilation exists
to deal with the humidity generated during drying,
• Ensure exhaust vent is switched on,
• Open windows & doors to allow easier escape for moisture during use of
dryer and to improve ventilation.
• If you prefer to air-dry clothes instead of using a clothes dryer, place the
clothes drying rack on the external balcony / terrace area or within bathrooms
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with the exhaust fan running. Use of external balconies will need
consideration for body corporate rules. Remember to ‘peg’ down the articles
to prevent them from being carried away.
SHOWERING
• After showering or using a clothes dryer your extraction fan will automatically
continue to run for approximately 3-5 minutes. You can assist further by
running the fan for another 5 minutes. Remember that your fan is energy
efficient and inexpensive to run.
• The bathroom exhaust is turned on automatically when you turn on the light
switch.
GENERAL
• Try to increase the change of air within your apartment by opening windows
or balcony doors. This is best achieved during the day when average
temperatures are higher. If possible leave windows slightly open during the
day – subject to security- to allow the temperature between the inside and
outside to be closely matched in the glass zone of the window
• Air out the apartment a few minutes each day. Air out kitchen, laundry and
bathrooms during use or immediately following use.
• Use the air conditioning, either the dehumidification or the heating mode
during and/or after drying/cooking activities to reduce the relative humidity.
This will counter-balance most of the moisture produced by modern living.
• Run ventilating fans longer and more often than has been your custom.
• When people enter the apartment with wet jackets or coats, leave them in the
bathroom with the fan running. This will not only remove moisture from the
apartment it will also assist in drying the clothing.
Following this advice will assist in reducing Humidity and troublesome condensation
on windows.
Please note that Hacer are not responsible for any damage that may have been
caused as a result of condensation.
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For further information please contact your Building Manager or Managing Agent
IMPORTANT FACTS ABOUT CONDENSATION
What is Condensation?
Condensation is when water vapour in the air changes to become liquid water. It
occurs where warm moist air comes into contact with air or a surface, which is at a
lower temperature. In most cases this occurs on windows especially when warm
heated internal air comes into contact with a cold glass window.
Air contains water vapour in varying quantities and its capacity to do so is related to
its temperature. This is because warm air holds more moisture than cold air. When
moist air comes into contact with either colder air or a colder surface, the air is
unable to retain the same amount of moisture and water is released.
Condensation is generally most noticeable where it forms on non-absorbent surfaces
such as windows.
Why does Condensation Occur
Condensation in residences is mainly a winter problem, particularly where warm
moist air is generated inside the apartment
Moisture in the air can come from a number of sources within the apartment. Water
vapour is produced in relatively large quantities from normal day to day activities.
The moisture quantity is also affected by time spent in the apartment space.
A two person household can contribute approximately 4ltr of water into the air every
day without taking into account any heating. For example;
- Cooking for a two adults adds approximately 1.2 litres of moisture a day to the
apartment.
- Each shower contributes 0.5 litres per day
- A weekly laundry 13 litres
- Human occupancy 2.5 litres (not allowing for home gym) per day
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- Dishwashing 0.5 litres
- Breathing (asleep) 0.12 litres
- Breathing (awake) 0.34 litres
The effects of moisture generation are made worse by keeping the moist air within
the apartment. The typical approach to avoid condensation is by ventilation. Certain
areas of an apartment, such as bathrooms and kitchens, typically generate warm
moist air. This moist air contributes to the humidity of the apartment space.
One of the recent contributing factors of residential apartment condensation is
energy conservation. Residences have become tightly sealed and therefore
effectively airtight. This provides cleaner residences and lower air conditioning costs.
However, as residences become more airtight, moisture is trapped within the
apartment.
As a result of this and also with consideration towards regulatory standards, your
apartment has been provided with the following features:
a) Kitchen Rangehood
As previously identified cooking alone can contribute 1.2kg of water vapour into the
apartment air. Your apartment rangehood is ducted to outside so that any moist air
and cooking odours captured by the hood are discharged outside of the apartment
thereby assisting with the removal of moisture from the residence.
b) Bathroom / Ensuite / Laundry Exhaust
Personal washing and also the washing and drying of clothes can contribute
approximately 2.6kg of water vapour into the apartment air. Your bathroom is
equipped with a bathroom exhaust system that discharges all captured air outside of
the apartment. This fan is also fitted with a Run-On-Timer to increase the likelihood
of removing all moisture from the air in the space thereby assisting with removing
moisture from the residence.
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General Warranties & Defects:
For general warranty and defect items, please refer to the attached ‘Maintenance
Request Form’ and submit to Hacer Group via [email protected] up until
March 2017.
Following March 2017, all queries of this nature should be directed to the Owners
Corporation who will forward it onto the necessary parties on your behalf.
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8. TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SUGGESTION
Smoke alarm emitting intermittent beeping
Battery low Check battery and replace if necessary
Power failure Tripped at the switch board
Your supplier
You may have a faulty appliance. Ensure all appliances are off and try again.
If the power trips again, check appliances and call an electrician.
If the power failure appears to be caused by the supplier, surrounding buildings may also be blacked out.
Contact the Owners Corporation.
Supplied Electrical Appliances not working Cooktop Rangehood Oven Dishwasher (Power supply only)
Power failure
Appliance fault
Check the circuit breakers are in on the position
If not, reset and test the appliance
If the fault persists, refer to the appliance manual provided. You may need to refer to the problem to the manufacturers service agent
Supplied Water Appliances Not Working
Dishwasher
Appliance fault Ensure the water supply under the bench is in the on position.
Check the circuit breakers are in the on position.
Check the switch on the bench is in the on position.
If the fault persists, refer to the operating manual. You may need to refer the problem to the manufacturer’s service agent under your warranty.
Intercom/ Access system
Not functioning correctly
Contact the Owners Corporation.
Locks Defective Locks You should not encounter any problem with your locks. However, if any problems arise contact the Owners Corporation.
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Plumbing: Cistern does not fill
No water supply Check the stopcock is turned on and water is entering cistern.
Refer to Section 3 of this manual and contact the relevant party
Plumbing: Cistern overflowing
Water level may be too high
Ball float may be jamming.
Adjust of float arm required
Inlet valve rubber may not be sealing, debris may have gathered under the seal. Clear debris and replace.
Inlet valve rubber may need replacing.
Refer to Section 3 of this manual and contact the relevant party.
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9. APPENDICES
Appendix A: Finishes, Fixtures & Fittings Schedule:
SANITARY FIXTURES & FITTINGS
ITEM DESCRIPTION
KITCHEN
Kitchen Sink
First Choice Warehouse IS-222 First Choice Warehouse RSD-600 First Choice Warehouse RSD-790
Sink Mixer First Choice Warehouse IN-P002N
BATHROOM
Toilet Suite First Choice Warehouse IN-014
Basin First Choice Warehouse IN-7777
Basin Mixer First Choice Warehouse IN-P002A
Shower Rail & Rose First Choice Warehouse IN-V5S
Shower Mixer First Choice Warehouse IN-P002Q
LAUNDRY
Laundry Trough First Choice Warehouse ISCL-27
Laundry Mixer First Choice Warehouse BL-LL01
APARTMENT LIGHTING
ITEM DESCRIPTION
General Downlight Optique Lighting ‘Lotus’ 10W LED
Vanity Overhead Strip Light OMS OMSEXTR-001-SM-LED 10W LED
Exterior Balcony Wall Light Beacon Lighting LEDlux Vice 6W LED
FLOOR & WALL FINISHES
ITEM DESCRIPTION
Kitchen and Bathroom Floor Tiling Wetspot ‘Charcoal’ 600 x 300mm
Bathroom Wall Tiling Wetspot ‘Gloss White’ 600 x 300mm Rectified Edge
Kitchen Splashback MirrorKote Toughened Glass Mirror
Stone Benchtops (Apartments)
Light Scheme: Caesarstone Organic White 4600 Dark Scheme: Caesarstone Jet Black 3100
Stone Benchtops (Townhouses)
Light Scheme: Quantum Quartz Calacutta Quartz Dark Scheme: Quantum Quartz Ardesia Quartz
Carpet Cavalier Bremworth Mistique ‘Greige’ 97/646
Balcony Tiling Wetspot ‘Peppercorn’ 600 x 300mm
Timber Flooring (Where applicable)
Embelton Flooring G5 Luxury Oak 'Mink Grey' 1860 x 189mm
Blinds (Where applicable)
Living Room (Sheer Fabric): SunShadow Net Series ‘White’ N001 Bedrooms (Blockout Fabric): Mermet Centro ‘Winter White’ 98CEN328WW
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PAINT FINISHES
ITEM DESCRIPTION
Apartment Dulux – Lexicon Quarter PCWF4 Walls: Washable Low Sheen Acrylic Ceiling: Flat Doors/ Door Frames: Semi Gloss Acrylic Skirting: Semi Gloss Acrylic
SANITARY HARDWARE
ITEM DESCRIPTION
Toilet Roll Holder First Choice Warehouse BL-R004
Towel Rail First Choice Warehouse BL-R001
Shower Shelf First Choice Warehouse XH-4598
Robe Hooks First Choice Warehouse BL-R005
Clothesline Metlam ML-290
DOOR HARDWARE
ITEM DESCRIPTION
Door Lever Novas Architectural Designer Passage Set 60-B01/72/SSS Lever
Door Closer Novas Architectural Slide Arm Door Closer
Door Stop Novas Architectural Door Stop
Kitchen Joinery Barben BAC-169/B Handle
NOTE: FOR CLARIFICATION OF ANY ITEM NOT NOTED ABOVE, CONTACT THE OWNERS
CORPORATION.
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Appendix B: Appliance Manuals:
List of appliances that may be contained within your apartment:
ITEM DESCRIPTION
Oven Miele H2260 B (Where applicable H6290 B)
Cooktop Miele KM2012 G (Where applicable KM2354 G)
Rangehood Miele DA2050 (Where applicable DA2270)
Dishwasher Miele G4220 I
Air Conditioning Daikin Reverse Cycle Unit (Models Vary)
Fridge (Where applicable) Westinghouse WTM4200WB
Microwave (Where applicable) Panasonic NN-SD691S
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Appendix C: Maintenance Request Form
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Appendix D: Emergency Evacuation Plans
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Appendix E: Doncaster Hill Recycled Water Scheme Information
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Appendix F: OC Energy Welcome Pack
