Troubleshooting 8 PC

8/8/2019 Troubleshooting 8 PC

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The ImagePrint 8.X for Windows

Troubleshooting GuideRevision 1.1

Despite our best efforts, when computers, software, printers and color management come

together, somewhere along the line problems may occur. This guide will help to solve the

majority of issues that users run into as well as answer common questions regarding the

use of ImagePrint.

Note: This guide is designed for users of ImagePrint 8.x and may not apply to earlier ver-sions of the software. Users of most previous versions can access trouble-shooting in the

back of their manual, which is typically installed into their ImagePrint folder.

The latest revision of this guide is always available on the Technical Support page on the

ColorByte web site: www.colorbytesoftware.com
http://www.colorbytesoftware.com/http://www.colorbytesoftware.com/


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TroubleShooting Guide Contents

Contacting Technical Support

Things to include in all correspondence with ColorByte Support:

Things notto include in a support email

Support Availability

Where can I go to learn more about ImagePrint?

Installation, Uninstallation Issues

Re-installing your ImagePrint printer driver - A basic walkthroughInstaller stops, never getting to the IP Setup window

Problems with the CD-ROM

Cant uninstall ImagePrint

Manually Uninstalling ImagePrint

During installation I see a message that the driver has not passed Windows Logo

testing to verify its compatibility with Windows XP/Vista

Vista and Windows 7 installation issues

After Installation, no icons appear on my desktop

How do I update/upgrade my software?

Networked Printer Settings

Encryption, Dongle and Demo Mode Issues

How do I get my encryption number?

Dongle number is never seen in IP Setup (it shows 0 in the Dongle Number field)

My encryption wont LICENSE in IP SETUP

DEMO appears on all prints or NOTHING prints

Vista 64 and Windows 7 dongle issues


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Problems starting or using ImagePrint

ImagePrint wont launch

Files wont open

JPEG files are opening and printing at the wrong size!

Some windows (such as the File Browser, Color Management, etc) or SpoolFace

not appearing when chosen

TIFF files wont open (or open very slowly)

PSD (Photoshop) files wont open (or print slowly)

Options button is grayed out in the Print dialog window

The File Browser doesnt work

Profile/Driver Mismatch Error when choosing Printer/Paper profile

Deleting the ImagePrint Registry Settings

Display Issues

Images appear split, reversed or in triplicate on screen

Images appear scrambled, low resolution, or full of artifacts

Colorized B/W Images appear distorted

Two monitor system and ImagePrints colors are not displaying correctly

Printing Issues (Also see Spoolface error codes)

Nothing Prints!

Nothing appears in SpoolFace when PRINT is selected

Printer outputs garbage text

Load ROLL (or Sheet) Paper message on printer

Forbidden Media message on printer

Reload Paper/Paper Out message on printer

Wrong Page Size message on printer

SpoolFace generates an error when launched

Epson 2200 or 2400 doesnt print, red paper feed light shows


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Warning: Unknown TAG (or other Warnings) in SpoolFace

I keep getting extra jobs sent to spoolface

Printer flashes lights, or generates Command Error when attempting to print

Cant print scanlines error, jobs go into the spooler but never print

Print Jobs move quickly to the finished side of the spool face window before the

job prints.

Couldnt Spawn Queue Command error when clicking print

How do I print directly from an Application like Photoshop, InDesign or Illustrator?

Problems printing from a networked client

Job doesnt move to finished side of queue when cancelled

Old computer names appear in my SpoolFace Computers menu

Spoolface error codes

ERROR 1

ERROR 2 or ERROR 15 (Printer not found)

ERROR 37

ERROR 97

ERROR 163ERROR 609

ERROR 611 or 104 or 99 or Out of Disk Space error

ERROR 653

ERROR 768

ERROR 107############

Output Quality Issues

My output is darker than it appears on screen

Color cast in prints

Images are not centered on page

Im getting an unwanted margin on my prints

Im getting a wasted strip of paper between each print


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My print is too long or too short

The last few lines of my prints fade or dont print

Jobs print distorted or as negatives

Prints show banding (lines)

What do Passes (4-pass, 8-pass, etc.) mean in the Quality listing?

What does HS mean in the Quality Listing?

What Quality value should I use when printing? (2880? 1440? Photo? Best?)

What Resolution (PPI) should my images be saved at for best results?

Where should I scale my images--Photoshop, ImagePrint, or using a specialized pro-

gram?

What is gloss differential?

What is bronzing?

What is metamerism?

Profiles and Color Management

My printed colors/tones dont match my display

What do the profile names mean?

What are the LIGHTING designations within the profiles?

ImagePrint doesnt match my Photoshop display! (SoftProofing)

Where can I put profiles to have Photoshop see them (for use in Soft Proofing?)

How do I achieve consistent Color Management

I want to make my own profiles

How do I get new paper profiles?

Downloading/accessing profiles is slow

The Profile Manager doesnt launch at all!

I downloaded a profile but dont see it in ImagePrints printer/paper profile list

The Profile Manager launches, but is not working correctly

I cant find the paper profile I need


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PTA (Print through Applications) Issues

For issues specific to the Print through Applications option, please see the PTA

chapter of the Users manual, located in your ImagePrint folder or on the ColorByte

support page at www.colorbytesoftware.com. Trouble-shooting information is

located at the end of the PTA section.

AutoPrint Issues

AutoPrint lays out images, but they never go to the spooler

AutoPrint jobs print with the wrong colors

AutoPrint jobs show an error in spoolface

AutoPrint doesnt show all my profiles in its Color Settings window

AutoPrint wont launch

AutoPrint layouts show a border along the edge

I Cant find AutoPrint

How do I access different printers and/or hot folders with one copy of AutoPrint?


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Troubleshooting Solutions

Contacting Technical Supportost issues with ImagePrint can be solved by consulting this Troubleshooting guide, however, there are times you

ed a helping hand to get past some problems. For that, theres ColorBytes technical support department.

agePrint comes with phone and email support for the initial installation of the software. Once you are up and

nting, support normally shifts to email only for the life of the current version. But dont be discouraged--Color-tes email support is among the best in the business, and responses are typically quick and accurate. (In fact,

mail response times are usually much quicker than those for phone calls).

at said, support is always more efficient if, when contacting us, you include useful information on the problem you

e experiencing. Please consult the following guidelines when corresponding with our support dept. to receive a

ution to your problem more quickly. ColorBytes email support address is: [email protected]

lease remember: If you are not on the current version of ImagePrint or under a maintenance contract you may no longer be eligible for support.

Introducing...Gather ImagePrint Diagnostic Information

If using Profile Managerversion 2.2 or above, a new feature can be found under the File menu with-in that utility: Gather ImagePrint Diagnostic Information. Choosing this option will cause the Profile

Manager to gather information about your ImagePrint installation including recent job files, log files,configuration files, and computer settings. You can then use this feature to upload or email a copy of

these diagnostics to ColorByte. (The Profile Manager utility is included in your ImagePrint folder whenImagePrint is installed.) This is the easiest and most thorough method of providing ColorBytes

Support Dept. with information on your system.

hings to include in all correspondence with ColorByte Support:

Yourname

Your6digitdonglenumber

Theprinteryouareusingandhowthecomputerisconnectedtoit.

TheversionandbuildnumberofImagePrint(thiscanbefoundbychoosingAboutundertheImagePrintHELP menu)

Theplatform(MacorPC)andtheOS(i.e.,OSX10.5.2,orWindowsXP).

Abrief(butdetailed)descriptionoftheproblemyouarehaving.Makesuretoincludeanyerrormessagesexactly as they appear. Some questions you may also wish to include answers for are:

- Is this a brand new installation of ImagePrint on this computer?

- Has anything changed on your system prior to the problem?

- How are you connected to the printer?

- Have you reproduced the problem, or did it just happen once?

- Does the problem only happen with certain images? (if possible, try printing the sample portrait.tif imag

that is located in the Test Images folder off the ImagePrint folder as a test.)

- What have you already done to try to correct the problem?

ontinued on next page

Back to Table

Contents

Back to Tabl

Contents
mailto:[email protected]:[email protected]


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T2 IMAGEPRINTTroubleshooting

magePrint Windows Troubleshooting Guide (Cont.) Back to TaConten

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Other Information that may be helpful to include in the email:

(Note: If using the Profile Managers Gather Diagnostics option (recommended) mentioned

earlier in this section, these items (and much more) will be included automatically)

Job File: - This is typically the most valuable diagnostic information we can receive. If you are having aproblemrelatedtoprinting,ajobfileisoftenthefirstthingwewillrequest.JobfilesarethefilessenttospoolfacewhenyouclickPRINTandcontainalltheinformationaboutthatprintjob. (continued)

To get a job file:

- In Spoolface, move the print job to the finished side of the spoolface window.

- Double-click the job--a text window will appear

- Highlight all of the text in the window (scroll down to get it all)

- Copy and paste this information into your email.

IP Config-ThefilecalledipconfigislocatedinyourImagePrintfolder(c:\programfiles\imageprint\ipconfig)andcontainsinformationonyourinstalledprinters.Attachingthatfiletoanemailcanbehelpful

in diagnosing problems with ImagePrint itself (such as launch problems, or problems with communica-tion with the printer)

LOG-ThespoolerlogfileisfoundintheSPOOLfolderwithinyourImagePrintfolder.(c:\programfiles\imageprint\spool\log).Attachingthistextfilecanbehelpfulindiagnosingpersistenterrorconditionswhen printing.

Things notto include in a support email

Vagueorverygeneralinformation,suchasIgetanerror,withoutspecifyingwhatitis.Thesetypesofemails waste time as they invariably require another round of emails as we ask for specifics.

Imagesorscreengrabsover1megabytesinsize.Often,bigfilessentoveremaildontcomethroughproperly.Screengrabsofsettingscanbeuseful,butpleasemakesuretokeepthemtoasmallsize

Pricingandsalesquestions.Oursupportdepartmentisnotabletoanswerspecificquestionsonpric-ing. Those are best sent to our sales dept. at: [email protected]

Support Availability

Colorbyte Technical Support is available during regular business hours: 9:00 am to 5:00 pm, Eastern Standard

Time. Most emails are responded to within 2 hours of receipt (often much more quickly) however volume

received and other factors may affect response times. If you have not received a response within 24 hours,

please resend the email. If you are no longer using the current version of ImagePrint, you may no longer beeligible for support.

If you are not on the current version of ImagePrint or under a maintenance contract you mayreceive an automatic response from support detailing your support options.

NOTE: All emails sent to [email protected] will get an auto-response con-

firming that the email was received. If you dont see this auto-response, we probably didntreceive the email.
mailto:[email protected]:[email protected]:[email protected]:[email protected]


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Where can I go to learn more about ImagePrint?

Users Guide: The ImagePrint users manual is the first place to find information about the various tools and

eatures available within the software. The manual is installed in your ImagePrint folder. The default location

s:

c:\program files\imageprint\ImagePrint Manual.pdf

The latest revision of the manual is also always availabe on our web sites (www.colorbytesoftware.com)Support page. The manual is large and comprehensive, and is often best used as a general reference rather

han read cover-to-cover.

Training Movies: Sometimes you need to see a feature in action in order to understand it. The animated

raining movies located on our web site: www.colorbytesoftware.com can be incredibly useful in that regard.

Demonstrations of the Templates feature, Layout Schemes and Border Browser are currently available,

among many others.

Users Group: The Yahoo ImagePrint Users Group is a great source of information about ImagePrint. Users

of the software share their advice, tips, solutions (and complaints) in an often lively discussion. Many of the

participants are long time users of ImagePrint and gurus in the ways of printing. To access the group use the

ollowing link:

http://tech.groups.yahoo.com/group/colorbyte_imageprint/

Workshops, trade shows, seminars: WhileColorBytedoesntcurrentlyproduceworkshopsorseminars,hereareexistingonesthatutilizeandteachwithImagePrint.Also,ColorBytepersonelsometimesappearatndustry trade shows or participate in dealer seminars. For information on upcoming events in your area, con-

act the sales department at:

[email protected]

Updates: The latest build of ImagePrint can be found at the ColorByte web sites Downloads page:

www.colorbytesoftware.com

For more information on updating, see Updating ImagePrint
http://www.colorbytesoftware.com/http://www.colorbytesoftware.com/http://tech.groups.yahoo.com/group/colorbyte_imageprint/mailto:[email protected]://www.colorbytesoftware.com/http://www.colorbytesoftware.com/mailto:[email protected]://tech.groups.yahoo.com/group/colorbyte_imageprint/http://www.colorbytesoftware.com/http://www.colorbytesoftware.com/


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nstallation, Uninstallation IssuesThis section is devoted to issues related to installing, uninstalling, or launching ImagePrint.

Re-installing your ImagePrint printer driver - A basic walkthrough

Sometimes reinstalling your printer driver is the quickest solution to a stubborn problem. The IP Setup utility, loca

n your ImagePrint folder, can be used to remove and reinstall your ImagePrint printer(s). Follow the below instruc

ons to remove and reinstall your ImagePrint printer driver.

NOTE: With ImagePrint 8.0, revision 1.0.0.4, IP SETUP was updated. This guide pertains to this newer IP Setup inter-

face. If you have a previous build, run the ImagePrint Easy Updater to update to this version.

Make very sure that ImagePrint, and Spoolface, are NOT running (Important!)

LaunchIPSetupbydouble-clickingitfromyourdesktopicon,orfromyourImagePrintfolder.

Chooseanyinstalledprinterswithinthewindowbyclickingthem,thenclicktheDELETEPRINTERbuttontoremoveit.(IMPORTANTNOTE--ThiswilldeleteallyouroldprintjobsonthefinishedsideofSpoolface.Ifyouwish to keep those old jobs you may skip this step, although it may reduce the chances of this procedure corre

ing your problem)

ChoosetheADD PRINTER button. Then select your printer type from the drop-down menu in the window thatappears and click Next.

SpecifyifthisisaHOSTinstallation(thedongleisattachedtoyourcomputer)oraCLIENT(youwillbesend-ing jobs to another computer). In most cases, HOST is the correct choice unless you have already installed

ImagePrint on another computer and have the dongle attached to that one. Click Next.

Specifyhowtheprinterisconnectedtothecomputer:

1.IfyouareconnectedviaUSB orFirewire to the printer:

Choose Local Port, then click the PORTS button

In the PORTS SELECTION window that appears, click on the manufacturers driver (for instance,EPSON STYLUS Pro 4800) on the left. Then...

- For USB connections,choose PORT NAME

- For FireWire connections, choose Windows Driver Name.

ClickOK.

2. If connected via ETHERNET to the printer:

Click the NETWORKbutton, and enter the IP Address of the PRINTER in the field provided. (If you do

not know the printers IP Address, consult the Networked Printer Settings section later in this guide).

ClickNEXT.

ClickFinishifyouhavepreviouslylicensedtheprinter(thelicensewillhavebeensavedandwillbeappliedwheouclickFinish--noneedtoenteritagain).IfyouhaveNOTpreviouslylicensedtheprinter,enteryour19-21digitncryption into the encryption field and click Finish.

Your installed printer should now be listed in the IP Setup window, with LICENSED shown beside it.

Consult the appropriate section of this guide if a problem or error occurs with any of the above procedures.


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Installer stops, never getting to the IP Setup window

If the Installer fails or never launches, check the following for possible causes and solutions:

Anti-Virus software: FailuretoinstallmaybecausedbyVirusdetectionsoftwarepreventingthesecondphase of the ImagePrint install from proceeding.

Permissions:Youmayalsoseethiserrorifthereisapermissionsissue(commontoVistaandWindows7systems)thatpreventtheinstallerfromwritingtothenecessaryfolder(c:\programfiles).

Disk space: It is also possible that there is insufficient disk space to complete the installation (ImagePrint

requiresapprox.100megabytesofdiskspace,dependingonthenumberofprofilesyouhaveselectedtoinstall).

Problem with CD-ROM: If you are installing from cd, you may have a problem with the cd, or your cd

drivemayhavecompatibilityissuespreventingitfromreadingthecd.(Ifyouseeanymediaerrorsthisis most likely the case). See the section later in this guide: Problems with the CD-ROMfor information

on this issue.

NOTE: With ImagePrint 8.0, revision 1.0.0.4, IP SETUP was updated. This guide pertains to this newer IP Setupinterface. If you have a previous build, run the ImagePrint Easy Updater to update to this version.
http://-/?-http://-/?-


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Problems with the CD-ROM

IfinstallingImagePrintviaCD-ROM,someerrorsmaybeduetoproblemswiththephysicalCD-ROMdisk.Anymediaerrorsgeneratedbythesystemareapossiblesignthatthisistheproblem.Belowaresomesuggestions that may help get around disk problems:

IMPORTANT:Checkyourc:\programfilesfoldertoseeifanImagePrintfolderhasbeencreated.Ifso,delete it before retrying the installation. Installing over a partially installed folder may cause problems

later on.

ChecktheCDforcracksorotherobviousdefects.Cleanthediskifyouseeanysmudgesorfinger-prints.

TrycopyingthefilesfromtheCDtoafolderonthedesktopofyourcomputer.Ifyoucandothiswithoutanerror,thenruntheImagePrintInstaller.exefilefromthedesktopfolder.

TrycopyingthefilesfromtheCDtoafolderonadifferentcomputer. If this works, it indicates a compat-ibility issue with the CD drive on the first computer. Copy the installation files from the 2nd computer to

the first and then try to install it (or burn the files to a CD and use that as your installation disk).

Finally,rememberyoucandownloadthefullinstallerfromourupdatesiteontheinternet.Sinceweupdate the software occasionally its likely your CD will become obsolete in time anyway. Installing from

the downloadable installer is the best way to stay up to date. Check the section of this guide entitled:

How do I Update ImagePrintfor more information on downloading the installer.


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Cant uninstall ImagePrint

TouninstallImagePrint,itisbesttousetheImagePrintUninstaller.Toaccessthisutility,fromyourWindowsStartMenuchoosePrograms,thenImagePrint.ThenselectUninstall ImagePrintfromtheImagePrintProgram group and follow the on screen instructions to remove ImagePrint. If you plan to re-install

ImagePrint, you may want to preserve your Color folder (containing all of your Color profiles) by making sure

the Color Folder checkbox is not selected in the Uninstaller window.

If the Uninstaller has any problems, it will likely be because a running process is preventing it from removing

the ImagePrint folder. Make sure that ImagePrint and Spoolface are NOT running when you run the unin-staller. If they arent, and you still have an error in uninstalling, usually the background process MUXD.EXEis the problem. If you do see a message that process is busy, you can manually end that process (and any

hunguninstallerprocesses)andruntheuninstalleragainaccordingtotheinstructionsbelow:

ToendtheMUXD.EXEprocess,theWindowsTaskManagerisused.LaunchtheTaskManagerbypressingtheControl->ALT->Deletekeysonyourkeyboard,andchooseTASKMANAGERinthewindowthatappears.IntheTaskManager,choosePROCESSES,andlookforMUXD.EXEamongtheactiveprocesses.HighlighttheMUXD.EXElisting,thenclicktheEndProcessbuttontoendit(youmaythengetawarningmessagethatyoucanclickOKto).IfyouseeanyinstancesoftheUninstaller,youshouldendthoseinthesameway.The ImagePrint Uninstaller should then be able to run without error.

If you still have problems with the Uninstaller, you can manually uninstall ImagePrint using the procedure inthe next section, Manually Uninstalling ImagePrint.

Manually Uninstalling ImagePrint

If you cannot use the Imageprint uninstaller, you can manually remove ImagePrint by simply deleting the

ImagePrintfolderfromitslocationintheProgramFilesfolderofyoursystem (default: c:\program files\imageprint).

First, however, you must make sure no ImagePrint related programs are running or the folder will be seen as

busyandyouwillnotbeallowedbyWindowstodeleteit.MakesureImagePrintandSpoolfaceareclosed,and then kill the MUXD.EXEbackgroundprocessviatheWindowsTaskManageraccordingtothefollowingprocedure:

Killing MUXDToendtheMUXD.EXEprocesslaunchtheTaskManagerbypressingtheControl->ALT->Deletekeysonyourkeyboard,andchooseTASKMANAGERinthewindowthatappears.IntheTaskManager,choosePROCESSES,andlookforMUXD.EXEamongtheactiveprocesses.HighlighttheMUXD.EXElisting,thenclicktheEndProcessbuttontoendit(youmaythengetawarningmessagethatyoucanclickOKto).Then

close the Task Manager

Oncemuxdisnolongerrunning,justdragtheImagePrintfolderfromc:\programfilestothetrashtouninstall

it.

YoucanthendeleteanyshortcutsonyourdesktopandtheWindowsStartMenurelatedtothesoftware.(Ifyou plan to reinstall ImagePrint, there is no need to delete those shortcuts--they will be overwritten by the new

version.)


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During installation I see a message that the driver has not passed Windows Logo testing to verifts compatibility with Windows XP/Vista

This message indicates that the Dongle driver software installed during ImagePrint setup has not been submitted

or testing to Microsoft. This message can safely be ignoredclick continue to proceed with the installatio

Vista and Windows 7 installation issues

magePrint should work fine on these operating systems, but due to the often more stringent security settings, you

mayneedtoadjustuseraccesssettings.MakesuretorunasanAdministrativelyprivilegeduser.OnVista,trynstallingwithUserAccessControlturnedoffifyouencounterproblemsduringinstallation.AnotheroptionwouldberightclicktheinstallerandchoosetoRunasAdministrator.

ssueswiththedongledriversnotinstallingmayalsobeduetosecuritysettings.64bitsystemsmaynotallowhe installation of unsigned drivers. If the dongle drivers report an error, or the dongle number does not show up

he dongle field of the IP Setup window, consult the Vista 64 dongle issues entry in the Encryption, Demo and

Dongle Issues section of this guide.

After Installation, no icons appear on my desktop

Shortcuts for ImagePrint, Spoolface and the ImagePrint PDF manual should exist on your desktop after installa-

ion.Iftheydont,itslikelythatyouarenotsettoviewthecommonWindowsdesktopAllUsers.Youcanlocathemissingshortcutsbyopeningthefollowingfolder,anddraggingthemouttoyourcurrentdesktop.OnXP,the

default location is:

/DocumentsandSettings/AllUsers/Desktop

OnWindowsVistaandWindows7itis:

/Users/AllUsers/Desktop


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How do I update/upgrade my software?

The latest version of ImagePrint is always downloadable via the internet. Depending on the version of the softwa

you are using and your current support status, these downloads may be free, or may need to be purchased from

ColorByte. (In most cases, new updates (or revisions) of your current version are free to download regardless of

your support status, but upgradestothesoftwarethataltertheversionnumber(i.e.,from6.1to8.0)arefeatureupgrades and require purchase).

Determining your Version and build (revision) number

To check the version and revision number of your copy of ImagePrint:

Macintosh-ChooseAboutImagePrintfromtheImagePrintmenu

Windows-ChooseAbout...fromtheImagePrintHelpmenu

Do not attempt to install or upgrade your software if you do not already have a valid ImagePrint encrypti

for the version or the software will run in demo mode (putting the word DEMO on your prints).

Download Location

The latest version of Imageprint is available by following the Download link at the ColorByte web site:

www.colorbytesoftware.com

Update Procedure

AnUpdateguideinAcrobat(PDF)formatisavailablefromtheImagePrintupdatesite---makesuretodownloadit for instructions on installing the software.

Important information on updating from version 7.x to 8.x: Updatingfromaperviousversion(7.0)to8.0willupdateyoursoftwareto8.0butitisimportanttorememberthat 8.0 requires a different encryption numberthan 7.0, so only do this if you have purchased and received an 8.0 license---otherwise, after updating yo

will only be able to run ImagePrint in DEMO mode (printing the word Demo on all output).

Easy Updater:UpdatescanusuallybedoneviaourdownloadableEasyUpdateutilitywithouthavingtoremove/reinstall the software ifyoualreadyhavethecurrentversion(8.0)orthepreviousversion(7.0)installedonyoursystem.Forexample,ifyouhaveImagePrint8.0,build1.0.0.0installed,andwanttogetImageprint8.0slatestbuild,theupdatercanbeused. WhilemostofyoursettingswillbepreservedwhenrunningtheEasyUpdater,somewillnotbe--forinstance,afterupdatingfrom7.0to8.0viatheeasyupdater,youwillneedto reselect your printer/paper profile in the Color Management window.

Full Install: On systems that do not already have ImagePrint 8 or 7 installed, the full downloadable installer

must be used and any old versions of ImagePrint should be removed prior to installation of the new one. Follo

the update guide, available on the Update site, for more details.

Update Eligibility

To check your upgrade status, send an email (including your dongle number!) to:

[email protected]

Upgrade Pricing

Upgrade pricing depends on your printer license(s) and how long you have had the software since last updatin

For pricing information, email our sales dept. with your dongle number at: [email protected]
http://www.colorbytesoftware.com/http://www.colorbytesoftware.com/mailto:[email protected]:[email protected]:[email protected]:[email protected]://www.colorbytesoftware.com/


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Networked Printer Settings

ThefollowinginformationistakenfromtheAppendixoftheImagePrintmanual

Getting the Printer IP Address

Whenprintingtoaprinterviaanethernetconnection,theTCP/IPcommunicationprotocolwillbeused.Thisprotodependsoneachdeviceonthenetworkhavingavalid,uniqueIPAddress.

YouwillneedtoprovidetheIPAddressof the printerto IP Setup during installation so ImagePrint can communi-catewithitatprinttime.Althoughdifferentprintersandnetworkcardsmayvary,somemethodofaccessingtheipaddress, either by printing a status page or via the front panel of the device, will be available.

Front Panel:ManynewprintersallowyoutoseeandspecifytheIPAddressviathefrontpanelcontrolsontheprer. Consult your printers manual for instructions for how to do this.

Status Page:IncaseswhereyouarenotabletousethefrontpaneltosettheIPAddress,checkforasmallorrecessed button beside the port where the network cable plugs into the printer. Pushing this button for one secon

willcausemostprinterstooutputapageshowingtheircurrentsettings,includingtheIPAddress.( Make sure to loscrap paper on the printer--not expensive art paper!)

TheIPAddresswillconsistof4numbers,eachbetween0and255,separatedbyperiods.Thisisthenumberyouwill

need to use in the Network fields when installing the printer with IP Setup.

Checking TCP/IP connectivity

OnceyouhavetheprintersIPAddress,typeitintotheaddressfieldofawebbrowser(likeInternetExplorer,SafaorFirefox).Justtypethe4numbersoftheipaddress,separatedbyperiods,intotheaddressfield--noothertext(http://) is needed. You should see the Printers HTML setup screen.Using a web browser in this way is a good te

of your computers TCP/IP connectivity to the printer--if the browser fails to show the printers setup screen, then

know you have a TCP/IP communications problem.

Even if you can print to the printer via the manufacturers driver, it does not necessarily mean you have TCP/IP communi-

cation to the printer. TCP/IP is required by ImagePrint when printing to a printer connected via Ethernet.

Different IP Address sub-nets between printer and computer: Communication problems can arise if the IP

Addressnumberingschemeoftheprinterisdifferentthanthatofcomputer.Forexample,iftheprintersIPAddres:192.168.0.12,andyourcomputersis30.40.16.8,thenitislikelytherewillbenocommunicationviaTCP/IPbetweenthedevices.ComparetheIPAddressofyourcomputertothatofyourprinter.Ifthefirst3setsofnum -bers are not the same, this may be the problem (the last number should always be unique for each device). In

caseswherethenetworkschemesdiffer,youmaynotbeabletocommunicatewiththeprinteruntiltheIPAddres

changed to one that is compatible with the rest of your network.

You can check the ip address of yourcomputeron Macs via the Network Control Panel in System Preferences, on PCs it

is available in the TCP/IP properties of your network card.

Continued


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Network Printer Settings (Continued)

Changing the printers IP Address (if needed)

Front panel:IftheprinterallowsyoutochangetheIPAddressviathefrontpanelontheprinter,changingthe address is relatively easy--consult your printers manual for instructions.

Manufacturers utility:IncaseswhereyoucantsettheIPAddressviathefrontpanel,youmayneedtouse a setup utility provided by the manufacturer. For Epson printers, the Net Assist utility is used to setup

the network parameters on your printer. That utility is provide on the Epson printer setup cds, and is also

available for download from the Epson web page.

Reset the printer to factory defaults: If your network uses a router, another method of changing the

printersIPAddressistoresettheprintertoitsfactorydefaultsettingsbyholdingdowntherecessedbuttononthenetworkcardoftheprinterwhileturningtheprinteroff,thenon.Whentheprintercomesbackup,itwilldefaulttoDHCPmode,whichwillcauseittogetanewIPAddressfromtherouterwhichshouldthenbecorrectforyournetwork.Presstherecessedbuttonagain(for1second)tooutputanewstatuspageshowingthecurrentIPAddressandtrytoreachtheagainwiththenewIPAddressinawebbrowser.

Setting the printer to a Manual (Static) IP Address

OnceyouhavetheprintersIPAddress(andhaveusedittospecifytheconnectiontotheprinterinIPSetup), itisimportantthatthisIPAddressdoesntchangeinthefuture.Otherwise,ImagePrintwillnolon -gerbeabletofindtheprinter.AnIPAddressthatdoesntchangeiscalledStaticorManual.

TosetyourprintertoaManualIPAddress,logintotheprinterviaawebbrowserasdescribedearlierinthissectionbyputtingtheIPAddressoftheprinterintothebrowsersaddressfieldandpressingthereturnkey. If the printer is reachable on your network, you should get a login window, with access to the printers

configuration settings.

Onceyouareontheprinterssetuppage,youneedtospecifythe Method for Acquiring the IP

Address. For most printers this setting is in the TCP/IP portion of the Configuration section of thePrinter Setup window, however the specific location and terminlogy may vary for some printers. The

choicesaretypically:AUTOorMANUALMakesureitissettoMANUALtopreventtheIPAddressfromchangingeachtimetheprinterisrestarted.Afterchangingthesetting(ifnecessary)applythesettings--usually that is done via the SUBMIT button at the bottom of the setup screen.

Note: Most printer setup screens will ask for a user name and/or password when applying new settings.

Unless you have previously set a password for your printer, the entries should be left blank for most printers

asthatisthedefaultusernameandpassword.Ifthatfails,tryusingthenameadminfortheusernameand

nothing for the password.
http://-/?-


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Encryption, Dongle and Demo Mode IssuesagePrint licensing problems and solutions are listed in this section

ow do I get my encryption number?

order to enable your software to print in non-demo mode, you must first license it.

censingisdoneviaanencryptionnumber(19to20digitsinlength)whichisspeciallymadeforyouruniquedongle

mber and the printer(s) you are using with ImagePrint. This number must be entered into the encryption field of IPetupafterinstallingtheprinter.WhentheLicensebuttonispressed,theinstalledprinterwillshowLicensedandull be ready to print.

get your encryption number, you must use the ColorByte license server web page. This server is available on th

ernet 24 hours a day, 7 days a week.

use the ColorByte encryption server you will need 3 things:

1.Your unique 6 digitdongle number.

This number is provided on the dongle itself, as well as on the label on the back of your software cd case. It

also be listed in any upgrade emails you receive from ColorByte.

2. The 6 letterlogin code for each printer type you will be using with ImagePrint.

This login code can be found on the back of your original cd case although be careful. That code will be for t

version of ImagePrint youre original cd was created for. If you have updated to a new version, use the log

code you recieved in the emailed upgrade instructions from Colorbyte.

Remember--logincodesarespecifictotheversion of ImagePrint you are using--do not use an older login codget an encrytpion for a later version of ImagePrint or you will just re-receive the previous versions encryption

and it will either fail to license the software, or cause it to print in demo mode.

Ifyouhavepurchasedmultipleprinterlicensesforthesamecategoryofprinter(forexample,two17inchprinsuchasanEpson3800andanEpson4800)thenyouwillhaveonesinglelogincodethatisgoodfortwoprin

3. A valid email address

g on to the ColorByte encryption server by clicking the following web address or by pasting it into your web brows

dress bar and pressing the return key:

www.colorbytesoftware.com/getcode.php

ote: Do not type the above address into a search engine such as Google. Put it in the address bar of the browse

ouwillbetakentoapagecontainingfieldsforthe6digitdonglenumber,the6letterlogincode,andtheemailaddeencryptionshouldbesentto.Afterfillingoutthosefields,clickSubmittohavetheencryptionemailedtoyou.Y

lusuallyreceivetheemailwithin5minutes.

you dont receive the email: Check for any junk mail filters on your computer or in use by your Internet Service

ovider---in most cases, instances where the encryption email is not received are due to them being misinterpreted

nk (spam) mail by such systems.

There is no limit to the number of times you can use the encryption server, and you can use it with a different emailaddressifyouhaveproblemswithyouroriginalemailone.Justmakesuretousetherightlogincodeforyourversionof

ImagePrint(i.e.,dontuseyourversion7.0logincodeifinstallingversion8.0).
http://www.colorbytesoftware.com/getcode.phphttp://www.colorbytesoftware.com/getcode.php


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Dongle number is never seen in IP Setup (it shows 0 in the Dongle Number field)

Ifthe6digitdonglenumberdoesnotappearintheDongleNumberfieldinIPSetup,trypluggingthedongle into a different USB port, or a USB hub if available. (Note that the light on the dongle does not

stay on all the time--not seeing the light is not necessarily an indication that the dongle is malfunction-

ing).

Ifthedonglenumberstillfailstoappear,theremaybeaproblemwiththedongledriver.Wheninstalling

ImagePrint,itisimportanttoinstallthesoftwareBEFOREinsertingthedongle,orWindowswillattempttoputitsowndriverinplacewhenitsensesthedongle.SinceWindowsdoesnthaveaccesstothecorrect dongle drivers, the operation will fail, and the dongle will not be seen correctly by the system.

YoucancheckifthedongledrivershavebeeninstalledcorrectlybyopeningtheWindows DeviceManager. (To open the Device Manager, choose Control Panels from the Windows Start menu, then

System, then click Hardware, then the Device Manager link). If there is a question mark, or exclamation

mark, beside the USB entry for the dongle, the dongle drivers have probably been incorrectly installed.

To reinstall the dongle drivers:

RightclickthedrivershowingaquestionmarkorexclamationpointandchooseUninstallinthewin-dow that appears.

Removethedongle.

Reboot.

Oncethecomputerisbackup,openthec:\program files\ImagePrint folderon your system, thenthe License folder, then the Marxfolder.RuntheCBSetupprogrambydouble-clickingit.Whenprompted, specify that it install the USB drivers for the dongle.

Rebootagain.

Insertthedongleonemoretime.Thenewhardwarewizardshouldappear,andshouldautomaticallyfindthedrivers.(IfyouseeawarningthattheyareunsignedbyMicrosoft,clickOKtoignoreit).LettheWizardfinish.

RunIPSetupbydouble-clickingitfromyourdesktopicon,orfromtheImagePrintfolder,and,hope-fully, the dongle number will appear.

If the dongle stillfails to appear in IP Setup, there may be a problem with the dongle, or with the USB

bus on your computer. If possible, try installing ImagePrint as a test on another computer to confirm the

dongle can still not be seen (for test purposes, no printer need be attached to the other computer--just

specify any printer within during installation).

If the dongle fails to appear on a second computer, the dongle may have malfunctioned (this is rare, but

can happen due to physical or electronic damage). Contact ColorByte or your ImagePrint dealer in this

case.

Until the dongle number can be seen by the computer, and your encryption can be suc-cessfully entered, the software will either run in DEMO mode (printing DEMO on all out-

put) or will not print at all!


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My encryption wont LICENSE in IP SETUP

The IP Setup program is used to both setup and license your printers. If, after entering your encryption the

installed printer(s) dont show as LICENSED in IP Setup, check the following:

1.Makesurethe6digitdonglenumberisshowingwithinthedonglenumberfieldoftheIPSETUPwin -dow.Ifthedonglefieldshows0,thenthesystemisnotcurrentlyseeingthedongle.Checktheentryin this guide entitled: Dongle never seen in IP Setup; Dongle number shows 0

2. If the dongle number is showing up correctly in IP Setup, but the encryption still wont license,check each of the following points:

If you have more than one printer, make sure to try all of the encryptions you have received. IP Setup

will automatically apply the correct encryption to the installed printer it was created for. If that printer

type has not been installed yet, the encryption will be stored and automatically applied when the printer

is installed.

Ifyouhavemultipleprintersofthesamecategory(forinstance,two44inch(largeformat)printers)thenyouwillhavereceivedasinglemultipleprinterencryption.EnterthisencryptionintheLicensewindowas you install each printer of that type.

If you receive NO error message but the printer doesnt show LICENSED at the end of the printer line

inIPSetupafterenteringtheencryption,trydeletingthefileipauth,fromitslocationintheImagePrintfolderonyoursystem(c:\programfiles\ImagePrint\ipauth).ThentrytoLICENSEtheencryptionagain.

Make sure you are using the right encryption for your version of ImagePrint. Even if IP Setup

shows LICENSED for the printer, an older encryption will cause DEMO to appear on your prints at print

time.Forinstance,a7.0versionencryptionwillNOTworkwithversion8.0,evenifitallowsyoutolicense the encryption in IP Setup.

If updating from a previous version, typically, the new encryption information is included when you

receive your upgrade information via email. (Do not use your old login code to receive your encryp-

tion from ColorBytes encryption web server, as it will just send you the old version encryption

again).

Ifyouhaveinadvertentlyenteredanolderencryption,youshoulddeletethefileipauth,fromtheImagePrint folder on your system prior to entering the proper encryption to make sure the old onedoesnt get accessed (and cause DEMO mode to occur).

NOTE: With ImagePrint 8.0, revision 1.0.0.4, IP SETUP was updated. This guide pertains to this newer IPSetup interface. If you have a previous build, run the ImagePrint Easy Updater to update to this version.


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DEMO appears on all prints or NOTHING prints with red error messages appearing in spool-face

ThisoccurswhenImagePrintisrunninginDEMOmodeduetothedonglenotbeingavailableortheproperprinterencryptionnotbeinginplace.(NOTHINGwillprintifyouarecurrentlysettoNotPrintinDemomode under spoolfaces QUEUE menu). CheckSPOOLFACEsstatusarea,ontherightside,forlicensingmessages(typicallyinRED)toconfirmthiscondition).If no red messages appear, and licensing appearsto be correctly set up, and nothing prints, then this may be a non-license related printing issue. See the

PRINTINGISSUESsectionofthisdocumenttotroubleshoot.

Be aware that if you are using the Desktop (LITE) version of ImagePrint, use of TEMPLATES, PAGE

TILING, BACKGROUNDS, FRAMES, GALLERY WRAP and the COLOR CORRECTION TOOLS

will cause the software to run in DEMO Mode. Many Epson 2200, 2400 and 2880 printers are pur-

chased as LITE versions.

If the above doesnt apply, please check the following:

1.MakesurethatanImagePrintdongleisattachedtoyourcomputer.Youmaywanttotryplug -ging the dongle into another USB port, or a USB hub. You can check to see if the dongle is being

seenbylaunchingtheIPSetupprogramfromtheImagePrintfolder,andcheckingthatthe6digitdongle number appears in the Dongle Number field.

2. Make sure that a valid encryption has been entered and licensed in the IP SETUP utility. (IP

SETUPcanbelaunchedfromtheImagePrintfolderonyoursystem(c:\programfiles\imageprint\ip setup.exe))

If even after entering the encryption, the installed printer(s) doesnt show as LICENSED, see the

entry in this guide entitled: Encryption wont license in IP Setup.

3. If the dongle is connected to your computer or USB hub, the printer has been licensed in IP

Setup, and DEMO still appears on prints, make very sure you are using the correct encryp-

tion for your version of ImagePrint and double-check in IP Setup that the dongle is still seen.

(Sometimes, plugging other USB devices in or unplugging them can cause the dongle to not be

seen temporarily).

4. If none of the above suggestions apply, its possible that the dongle drivers have been incor-

rectly installed. Try the procedure listed in the previous entry Dongle number never seen In IP

SETUP.


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Vista 64 and Windows 7 dongle issues

IfanerroroccurswhenyoupluginyourdongleonaVista64system,orthedonglenumberdoesnotshowupinIPSetuponaVista64system,theremaybeproblemswiththedongledriversandthatoperatingsystem.

AnalternatesetofdongledriversisavailableintheImagePrintfolderafterinstallationthatmayworkbetterwithVista64.Trythefollowingproceduretousethesedriversinsteadofthestandardones:

WiththedonglepluggedintoaUSBport,opentheWindowsDeviceManager(ChooseControlPanelsfromtheWindowsStartmenu,thenSystem,thenclicktheDeviceManagerlink).

IntheUniversalSerialBus(USB)interfacelist,lookforthedongledriver.ItmayappearwiththenameCBUSBinthetitle,orappearasadevicewithaquestionmarkorexclamationmarkbesideit.Ifunsurewhichdevicerepresentsthedongle,tryremovingthedonglefromtheUSBport.WatchastheDeviceManager list updates to reflect the absence of the dongle. Plug the dongle back in, and note which device re-

appears in the list. Thats the dongle driver.

RightclickthedongledriverintheDeviceManagerlist,andinthemenuthatappears,chooseUpdateDriverSoftware.

Inthewindowthatappears,choosetoBrowseyourcomputerforthedriversoftware,andnavigatetothefol-

lowing folder:C:\ProgramFiles\ImagePrint\license\Marx\vista_cb_drivers

ClickNexttohaveVistaupdatethedongledriverstothenewversions.Onceitisdone,closethedevicemanager, and try launching IP Setup (from the ImagePrint folder) to see if the dongle number now appears.

(Ifthevista_cb_driversfolderisnotavailable,contactColorBytessupportdept.tohaveitemailed.)


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Problems starting or using ImagePrintroblems related to launching or using the ImagePrint interface are listed in this section

magePrint wont launch

MakesurethatyouhavesetupyourprintersusingtheIPSetuputilityduringtheinitialinstallationfromthe

CD. (You can double-check your installation by launching IP Setup from the ImagePrint folder on your sys-tem:defaultlocation:c:\programfiles\imageprint).Ifnoprintersarelisted,thennonehavebeeninstalledand ImagePrint will fail to launch.

MakesurethattheImagePrintfolderhasnotbeenmovedorrenamed.Thisfoldermustretainthesamename and location as it had after installation or the software will not run.

MakesurethatyouarelaunchingtheapplicationfromeitheravalidshortcutordirectlyfromtheImagePrinfolder. Do NOT move ImagePrints application files to a different location other than the folder they were

installed to or they will NOT work. For information on ImagePrint shortcuts, see the entry in this guide enti-

tled:After Installation, no icons appeared on my desktop.

Makesuretherearenoinvalidprofiles,non-profiles,orsub-folders,intheCOLORfolderwithinthe

ImagePrintfolder.OnlyvalidICC/ICMprofilesshouldbeintheCOLORfolder.(Ifyouhaveaddedprofilesto this folder prior to the problem, try removing the added profiles to see if it corrects the issue).

Itspossiblethatsomeneededlibrarieswerenotcorrectlyinstalled.TrydownloadingandrunningtheWindows ImagePrint Easy Updaterfrom:www.colorbytesoftware.com/update.htmtorefreshtheinstallation.(Thisisespeciallylikelyifyouseealibrarynotfounderrormessage.)

IfImagePrintpreviouslylaunched,thensuddenlystoppedresponding,somethingmaybecorruptinitsset-tings.Remove,thenreinstalltheinstalledImagePrintprinterviaIPSetupbyfollowingtheinstructionsintheReinstalling your ImagePrint printer driverentry earlier in this guide.

IfonWindowsVistaorWindows7,tryrightclickingtheImagePrint.exefilefromitslocationintheImagePrintfolder(c:\programfiles\imageprint)andinthemenuthatappears,chooseRunasadministra -tor.Ifthisworks,youmayhavesecurityorpermissionssettingsonyoursystemthatpreventyouruserlogin to launch Imageprint.

Aninvalidorcorruptmonitorprofilemaycausethiscondition.Totestthis,accessyourWindowsControlPanels,chooseDisplay,thenSettings,thenAdvanced,andtemporarilychangetheSystemMonitorpro-filetoastandardworkingspace(suchasAdobe1998).Rememberthepreviousprofilesoyoucanreturnto it later. Then try launching ImagePrint again. If it works, there may an issue with your monitor profile.

(ImagePrint supports only ICC version 2 (not 4) profiles, and only the Matrix (not LUTS) type.

RemovingImagePrintcompletelyandreinstallingmaycorrectseriouscorruptionswithinthesoftware.Consult the ImagePrint users manual (located in your ImagePrint folder) for information on removing and

reinstalling ImagePrint completely.

Anti-virus software or other security related software has been known to prevent ImagePrint from launch-ing. Try disabling such software (or removing it temporarily as disabling often does not fully de-activate

anti-virus software) and launching again.

Ifallelsefails,bootintoSAFEmodeandtrylaunchingImagePrint.Ifthatworks,somebackgroundproces(like anti-virus software or a device driver) is incompatible with ImagePrint. Disable or uninstall any non-

essential processes in a process of elimination to locate the one causing the problem.


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Files wont open

Far and away, the most common problem with images failing to open is due to an illegal character in the file name

OR THE NAME OF THEFOLDER(S) THAT THE FILE IS IN. Check the name of the file (and the folder(s) the

s in) for any character that is not a letter, number, underline, hyphen or space. Check the entire path of folders--a

problem character in any folder in the file path will cause the image not to open. Dont simply check the file nam

check each folder, and sub-folder, along the path containing the file for illegal characters. (Did we mentio

hat you should check the entire path?)

Problem characters include (but are not restricted to): parenthesis (), pound signs #, apostrophes , ampersands &commas,,dollarsigns$andbullets.Also--makesureyourfileshavetheproper extensions in the file name fheirformat.(.tif(or.tiff),.psd,.jpg)ortheywillnotberecognizedasimagefilesbyImagePrint.Asatest,tryrenang your file to a simple name (i.e., test.tif, test.jpg or test.psd) and move it to your local computers desktop.

ry to open it in ImagePrint. If it opens, then either something in the filename or pathname is causing an issue, or

missions on the original folder or drive the image was located in was the culprit.

f the image still fails to open, check the sections of this guide pertaining to problems with the file type you are wo

with(JPEG,PSDorTIFF).

Remember that ImagePrint only opens JPEG, PSD and TIFF files. Other formats such as PostScript,

EPS, PDF, or Raw files are not supported.

JPEG files wont open (or open very slowly)

Tryre-savingtheJPEGfilefromPhotoshop,andmakesureNOTtousePROGRESSIVEastheJPEGcompsion format.

JPEG files are opening and printing at the wrong size!Currently,ImagePrinttreatsallJPEGfilesas300PPI.ThisistoavoidproblemsbecauseofincorrectdpidatathasometimesissavedbyDigitalCameras.Iftheywerecreatedatadifferentresolution,tryre-savingthemat300Pocorrectthesizeproblem,orsavethemasTIFForPSDfiles,whichwillusethecorrectdpisettingfortheimage

Some windows (such as the File Browser, Color Management, etc) or SpoolFace not appearing wchosen

Display Change: If you are using a new monitor with a different resolution, or have recently changed the resolut

on your current monitor, or have gone from two monitors down to one, its possible that the window is being place

outside of your current displayed area. To fix the problem, temporarily reset your monitor to the old resolution andhen manually move the windows back into range.

f a change in your display is definitely not the problem, or it is not possible to go back, you may need to delete

magePrintsRegistrykey.Note:deletingthiskeywillrevertmostImagePrintsettingsbacktotheirdefaults.Follohe procedure in this guide entitled: Deleting the ImagePrint Registry Settings to correct the problem.

Make sure that ImagePrint and Spoolface are NOT running before deleting the registry key.


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TIFF files wont open (or open very slowly)

MakesuretocheckthegeneralquestionregardingFileNamesearlierinthisdocument--nothingbutlettersspaces, underlines, hyphens and periods should be in the file name.

Make sure compression is not used when saving your images. ZIP compression is often turned on fono discernible reason in Photoshop CS 3 even when it had previously been turned off so dont assume tha

isoffifyouveneveraccessedit.DoaSaveAs...inPhotoshoponyourimagetoensurethatnocompression is used.

The Pixel Ordercan also cause images not to open, or to open and display incorrectly or to open and prinveryslowly.InPhotoshopsSaveAs...dialog,intheTIFFoptionssection,makesurethePixelOrderisalwaysINTERLEAVED,neverPerChannel.

Alpha Channels: ImagePrint does not support non-color channels in TIFF files. Make sure that no extrachannels are present in your image. To check for extra channels, open the file in Photoshop. Choose

CHANNELSunderthePhotoshopWindowsmenu.IntheChannelspalettethatappears,youshouldonlyseethestandardcolorchannels(i.e.,R,G,BforanRGBimage).Deleteanyextrachannelsandsaveaco

of your image for printing.

PSD (Photoshop) files wont open (or print slowly)

MakesuretocheckthegeneralquestionregardingFileNamesearlierinthisdocument--nothingbutlettersspaces, underlines, hyphens and periods should be in the file name

Inmanycases,problemsopeningPhotoshopfilescanberesolvedbyflatteningtheimageinPhotoshopprtoopeningitinImagePrint.Whilelayersoftenarefine,therearesomelayersthatcancauseproblems--thisisespeciallytrueofvectortypelayers,likeclippingpathsorlivetext.

Newer versions of Photoshop (CS, CS2 and CS3) have modified their file format, and sometimes need to b

flattened before being opened in ImagePrint even if the same file, saved with a previous Photoshop version

worked.

Also,makesurethatnoextra(non-color)channelsexistintheimage.Tocheckforextrachannels,opent

fileinPhotoshop.ChooseCHANNELSunderthePhotoshopWindowsmenu.IntheChannelspalettethatappears,youshouldonlyseethestandardcolorchannels(i.e.,R,G,BforanRGBimage).Deleteanyextrchannels and save a copy of your image for printing.

TrysavingthefileasaTIFF,orJPEGtoavoidanyissueswiththePhotoshopimageformat(whichcansometimeshavePhotoshopspecificinformationthatdoesntworkwellwithnon-Adobeapplications)

Options button is grayed out in the Print dialog window

This usually means that some needed libraries were not correctly installed. Try downloading and running the

Windows ImagePrint Easy Updatertorefreshtheinstallation.

To get the updater, go to the following web site:

www.colorbytesoftware.com/update.htm

Oncethere,clickonthelinkfortheWindowsupdater,andchoosetosaveittoyourdesktop.

Once downloaded, close any running applications, then launch the updater by double-clicking it, and allow it to

update your copy of ImagePrint.

Once its done, launch ImagePrint again, and the Options button should be available.


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The File Browser doesnt work

IftheFileBrowserdoesntappearwhenyouchooseFileBrowserfromtheImagePrintViewmenu,theremay be a problem with its settings. This can happen if youve had a system crash, or if the File Browser

was accessing a drive that is no longer available. Follow the procedure in this guide entitled: Deleting the

ImagePrint Registry Settings to correct the problem.

If the File Browser appears, but shows no files or folders, check that the right side of the browser window has

not been expanded to fill the browsers display area: To do this, move your mouse to the right side of thebrowserwindow--ifadouble-arrowiconappearsattheinneredgeofthewindow,youshouldbeabletoclickanddragthedividinglinebetweenthetwopanesofthewindowtotheright,whichshouldcausethefoldersto be visible again.

Iftheabovedoesntfixtheproblem,theWindowsregistrysettingsforthebrowsermaybecorrupt.Followtheprocedure in this guide entitled: Deleting the ImagePrint Registry Settings to correct the problem.

Remember--theFileBrowser,whileconvenient,isnottheonlywaytoopenfiles.Youcanalsodrag

filesdirectlyfromtheirWindowsfolderintotheImageprintlayoutarea,orusethestandard File -> Open menu dialog.

Also,inmostcases,AdobeBridgecanbeusedwithImagePrint.

Profile/Driver Mismatch Error when choosing Printer/Paper profile

This error will occur if the Printer/Paper profile you have chosen in the Color Management window is not

compatible with the version of the ImagePrint driver you are using. ColorByte generated printer profiles are

taggedwiththedriverversiontheyweremadefor,andthesoftwarewillpop-upthiswarningwhenamis -match occurs.

Usually, profiles generated by ColorByte will have the version letter they were made for in the title of the

profile(currently,itwillbeeitheraborac).TochecktheversionoftheImagePrintdriveryouareusing,

choosePRINTinImagePrint,thenchooseSETUP.TheversionletterwillbelistedintheSetupwindow.Versionsmaybebackwardcompatible(i.e.,theversioncImagePrintdrivermayworkfinewithversionbprofiles). If you receive no warning when choosing your profile in the Color Management window, then you

should be fine even if your driver version is of a later version than the profile.

To correct the problem if it occurs, either choose a different printer/paper profile, or update your copy of

ImagePrint. For details on updating ImagePrint, see this section: How do I update my software?


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Deleting the ImagePrint Registry Settings

ImagePrintmaintainsmanyofitssettingsintheWindowsRegistry.Ifthesesettingsbecomecorrupt,prob-lems may result, including issues with the File Browser, or settings windows that no longer appear on screen.

In these cases, deleting the ImagePrint registry entry may solve the problem. The registry entry will be rebuilt

the next time ImagePrint is launched with default settings in place.

Follow one of the below procedures to delete the ImagePrint registry settings.

NOTE:AnycustompagesizesyouhavecreatedwillbelostasaresultofdeletingtheImagePrintRegistryset-

tingsandwillneedtoberecreatedviatheUserDefinedpagesizewindowwithinImagePrint.Also,yourcurrent

Color Management selections will be returned to their default state, so you will need to re-select your profiles

and settings within the Color Management window after deleting the registry entry. (You may want to record

those Color Management settings before proceeding so you can easily re-select them afterwards).

IMPORTANT: Make sure to close ImagePrint and Spoolface before removing the Registry entry.

Method 1 (preferred) - Deleting the ImagePrint registry entry via the ImagePrint Uninstaller

LaunchtheUninstallerbychoosingitfromyourWindowsStartMenusImagePrintprogramgroup,or

launchitdirectlybydouble-clickingtheUninstall.exefileinitslocationwithintheImagePrintfolder(c:\programfiles\imageprint)

ClickContinuewhentheUninstallerwindowappears.

Inthenextwindow,makesuretouncheck the entries forImagePrint Program Files and ColorProfiles, leaving only the Registry Entries selection checked. Click Continue.

ThenextwindowwillconfirmthatonlytheRegistryentrieswillberemoved.Afterconfirmingthat,clickOKtohavetheUninstallerremovetheregistrysettings.

ClosetheUninstallerwhenitreportsthatitiscomplete

LaunchImagePrinttoseeiftheproblemhasbeencorrected.

Method 2-ManuallydeletingtheImagePrintregistryentryviaRegEdit

Only use this method if the Method 1 reports a problem or the ImagePrint Uninstaller is unavailable

The Windows registry contains vital Windows system settings. Failure to follow these instructions

carefully could result in problems with your Operating System.

LaunchtheWindowsRegeditutility:

For XP users, choose RUN from your Windows Start menu, then type regedit in the run field

and click OK.

For Vista and Windows 7 users, type regedit in the Windows Search field, and double-click

Regedit.exe when it appears in the results listing.

WhentheRegeditwindowappearsdouble-clicktheHKEY_CURRENT_USER folder in the list of foldersappearing on the left side to expand the list. Double click the Software folder icon, then the ColorByte

Software folder icon.

Right-clickthe ImagePrint 8.0 folder icon and choose DELETE. That will delete our registry entry (itwill be rebuilt when Imageprint restarts).

RestartImagePrintandcheckiftheproblemisresolved.


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Display IssuesIf images arent displaying on screen properly within ImagePrint, look here for solutions

Images appear split, reversed or in triplicate on screen

This condition can occur if you do not have a proper source profile chosen in the Input section of the ColorManagement window. Its most often seen with Grayscale printing. Make sure to have a valid gray profile

selected in the Missing Profile sections Grayscale field(eitherGraygamma1.8or,mosttypically,Graygamma2.2).Also,youshouldmakesuretheEmbeddedActionfieldissettoAPPLYifusingembeddedprofiles in your images. Without a source profile chosen, the software will have no way of determining

how to map the single channel grey data to the 3 color screen display, and distortion will result.

In the Output section of the Color Management window, make sure you have a valid Printer/Paper profile

chosenforthemediayouareprintingon.Also,thePressmatchprofileshouldbesettoNONEunlessyouare specifically trying to cause your output to match to a press (in which case the press profile can be used

there).

In the vast majority of printing workflows, the Press Match profile should always be NONE.

Images appear scrambled, low resolution, or full of artifacts

Extrachannelsintheimagemaycauseittodisplayincorrectly.Tocheckthis,openyourimageinPhotoshopandcheckintheCHANNELSwindowthatonlythenormalColorchannelsappear(nomaskinglayers or other non-color channels should be in the image).

Somelayersmaycauseproblems.TrysavingaflattenedversionofthefilefromPhotoshop.

Ifnoextrachannelsappear,anditisflattened,anditisatifffile,tryre-savingtheimagefromPhotoshop,andintheSave...dialogbox,makesurethePixelOrderisinterleaved(notperchannel)andthatNOcompression is being used.

Ifthedisplayappearslowres,checkintheImagePrintPreferenceswindow(availableundertheViewmenu) that Use Thumbnails is not selected.

Remember,togetahigherresolutionpreviewoftheimage,youcanrightclickitandchooseHighResolution.


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Colorized B/W Images appear gray on screen

Thisisnormalbehavior.Onscreen,thecolorizedimagewilldisplayusingonlytheGRAYprofile,butwhenprinted,thecoloredportionsoftheimagewillusetheselectedCOLORIZEDB/Wprofile.

Colorized B/W Images appear distorted

Thisisusuallytheresultoftheimagebeing16bit,orcontaininganAlphachannel.Only8bitRGBimages,with no alpha channels, are supported with this feature.

Two monitor system and ImagePrints colors are not displaying correctly

Ifyouareusingatwomonitorsystem,itisimportanttounderstandthatImagePrintwillonlyrecognizethemonitor profile for your System monitor. Therefore, if ImagePrints display is residing on a secondary display,

the monitor profile may be incorrect. It may be necessary to designate the secondary monitor profile as the

System monitor profile to have ImagePrint show colors properly on the second monitor.


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Printing Issues (Also see Spoolface error codes)oblems and questions related to printing and printing errors are listed in this section

othing Prints!

herecouldbemanyreasonsforyourjobsnottomakeittotheprinter.Whileothersectionsofthistroubleshooting

uide lists more specific error conditions, here are the general things to check when you are unsure of the problem

EMOprintingoccurswhenImagePrintisrunninginDEMOmodeduetothedonglenotbeingavailableortheprointer encryption not being in place. You will get no output from the printer if a license issue is detected and you a

ttoDonotprintinDemomodeinSpoolfaceundertheQueuemenu.Checkthestatusareaontherightsideofoolface window to see if an encryption/licensing issue is reported.

MPORTANT:IfusingtheLITEversionofImagePrint(availablefor13inchwideprintersonly)youwillgetDEMOoUTPUT if using any of the non-LITE features. Those features include: Templates, Color Correction tools, Backgro

nd Frames. Multiple images on a boundary area will also cause demo with the LITE version.

Numeric Codes: For a list of common numeric error codes that may appear in SpoolFace, see the section late

this guide: Spoolface Error Codes

Wrong connection specified in IP Setup:AmajorcauseofprintingproblemsisanincorrectPrinterconnectio(i.e., USB, firewire, Ethernet) having been specified in IP Setup when ImagePrint was originally installed. If you

pect this is a problem, reinstall the printer following the basic setup instructions earlier in this guide in the entry e

tled: Reinstalling your ImagePrint Driver

Un-pause the Queue: Make sure that the Queue menu at the top of the SpoolFace window is not set to PAUSEThe spooler will pause if it encounters an error (such as running out of ink or paper) and it is important that you

pause the spooler after correcting the problem, or nothing new will be sent to the printer.

Old Jobs in the way:Remember that the topmost job on the top of SpoolFace is the next to print. If that

hasaproblemthatpausesthespooler,untilthejobisdraggedtothedonesidenootherjobswillbeabletopri

No Dongle: Make sure the Dongle is attached to the computer or a powered usb hub. No printing can take plawithout the dongle attached.

Roll vs Sheet: Make sure that ImagePrint is set to SHEET mode if you are printing to sheet (not roll) paper, and

a-versa. The sheet setting is in the row of icons located in the bottom right corner of the Main ImagePrint windo

hover your mouse over the icons to see each icons function. If some smaller printers, if the sheet/roll setting is

rect for the type of paper currently loaded, the printer will flash its red paper light and never print, on printers with

LCDpanels,aLoadroll/sheeterrorwilloccur..

ImagePrint settings issues: Many printing problems are the result of an incorrect setting within ImagePrint (usu

relatingtoColorManagementorpagesize).(Error768isacommonerrorcodethatoftenindicatesacolormanagement issue). Make sure you have correctly specified your Color Management settings within ImagePrints C

Managementwindow.(Aftermakinganychanges,remembertomoveoldjobsfromtheleftsideofSpoolFace,ato un-pause SpoolFace from the Queue menu before attempting another print). For information on proper color

tings,pleaseseechapter6oftheImagePrintPDFmanual.

Check the Status:InnoprintingisoccurringafterclickingPRINT,makesuretocheckthestatusinSpoolFace,interface to the ImagePrint Spooler. (To launch spoolface, click the Spoolface icon at the bottom of the ImagePri

floating toolbar). In SpoolFace, make sure that the Computers menu shows the computer that is connected to th

printer selected, and the Printermenu shows the correct printer. Check for pertinent errors within Spoolface tha

shed light on the problem. The bottom left corner of the SpoolFace window will show the current status of the p

(forexample,Active-IDLE),andthescrollableareaontherightofSpoolFacewilllistjoberrormessages.Makesto read through this section for information that might show the cause of the printing problem.

Continued on next page


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Nothing appears in Spoolface:1.)First,makesureyouhavetherightprinterselectedinthePRINTERSmenat the top of the SpoolFace screen! 2.) If you have recently upgraded the Operating System, ImagePrint lib

ies may have been overwritten. To fix that, download and run the ImagePrint Easy Updater. 3.) This condition

also happen if IP Setup was used to install an ImagePrint printerwhile SpoolFace and/or ImagePrint were run-

ning in the background.Thiswilloftencausethingstoseemfine,but,whenPRINTisclicked,jobswontgotospooler with no error message generated. The solution in that case is simply to close SpoolFace and ImagePr

relaunch IP Setup (from the ImagePrint folder) and remove, then reinstall, the printer(s). 4.) Anti-virus softwar

orothersecuritysoftwaremightpreventjobsfrommakingittospoolface.Anewoption(asofversion8.0,build1.0.0.5)hasbeenaddedtoImagePrintsPreferenceswindow--Print Directly to Print Spooler--enabling thatoption may allow jobs to go to spoolface as it uses a method of foreground printing not (usually) blocked by sec

rity or anti-virus methods. If that option fails to correct the problem, try disabling any anti-virus software--Note:

because disabling often leaves anti-virus components still running, you may need to uninstall the anti-virus soft

ware to ensure it is still not blocking the printing processes.OnWindows7andVistasystems,UAC(UserAccControls)cansometimesblockImagePrintfromprinting.UACsettingscanbeadjustedviatheUserAccountsControl Panel accessed from your Start menu.

IP BATCH Error:IfanIPBatcherrormessageappearsaftersendingajobtoprint,checkthefollowing:

Make sure you have chosen the correct profile settings in the ImagePrint Color Management window.

Consult chapter 6 of the ImagePrint users guide for instructions.

Make sure you have selected a Media Type in the ImagePrint Options menu (accessed by clicking

OPTIONS in the Print dialog) for printers that support that feature.

If printing from a networked Client to a Host computer, make sure the printer/paper profile chosen on

the Client is available in ImagePrints COLOR folder on the Host computer as well.

In rare cases, a problem with the dongle can cause an IP Batch error. This typically occurs with older

dongles used with ImagePrint 5.6 or below that have never successfully been used with ImagePrint 8.0.

If this is the case on your system, contact ColorByte support for more information.

Print to File: Make sure the Print to File option is not selected in the ImagePrint print dialog or no output will be

printed (only a tiff file containing the layout will be saved).

NETWORKED PRINTER PROBLEMS: If your printer is connected via Ethernet, the usual reason for print fail-

ureisanincorrectIPAddressspecificationfortheprinterinImagePrintssettings.IftheprintersIPAddresshachanged since installing ImagePrint, ImagePrint will no longer be able to find the printer until it is changed back

ImagePrint is updated (via IP Setup) to reflect the new IP address. For information on accessing and changing

printersIPAddress,checktheentryinthisguideentitled:Networked printer settings. Once you know the curentIPAddressoftheprinter,double-checkthatthesameIPAddresswasusedinIPSetup(launchIPSetup,achecktheIPAddressshownintheprinterslisting(itwillhave/9100afterit).Ifitisnotcorrect,reinstallthepriusing the instructions at the beginning of this guide entitled: Reinstalling your ImagePrint Driver.

Nothing appears in SpoolFace when PRINT is selected

See the Nothing Appears in Spoolface section in the previous entry (Nothing Prints).

othing Prints (Continued)


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Printer outputs garbage text

Thisconditionoccurswhenbaddataorpartialdataissenttotheprinter,causingtheprintertogointotextmode. Since turning off the printer can still leave stray data in the buffer of the computer, and turning off the

computer can still leave stray data in the printer buffer, it is advised that to correct this condition you power

down both the printer and the computer to ensure that neither device retains any partial data in its buffer.

(MakesuretodisabletheImagePrintqueuebeforepoweringdownthecomputerbychoosingDISABLEfrom

the QUEUE menu in SpoolFace). Then, turn the computer and printer back on. Un-pause Spoolface (chooseQUEUE->Pause to remove the checkmark beside the Pause entry) and try sending a new job to the printer.

Load ROLL (or Sheet) Paper message on printer

This message appearing on the printer means that ImagePrint set to a paper type (sheet or roll) that is not

currentlyloadedintheprinter.TochangeImagePrintsSheet/Rollsetting,clickthesheet/rolliconinthebot-tomrighthandcornerofImagePrintMainLayoutwindow.(TheSheet/Rolliconisthe2ndfromtheleftintherow of icons--hover your mouse over them to see their function).

Likewise, make sure the printers control panel (on the front of the printer) is set to the right mode for the cur-

rentlyloadedpapertype.(Often,pressingtheRoll/Sheetbuttonontheprinterwhenthiserroroccurswillletthe job continue).

Forbidden Media message on printer

This message, on the front console of the printer occurs when the printer rejects paper as illegal to load in

the paper tray. Only certain papers are certified to work with the printer tray. If you wish to have the printer

usetheloadedpaperanyway,chooseanotherpaperintheMediaTypemenu(withintheOptionswindowofthe Print Dialog). Media Type settings control the paper feed controls of the printer--pick one as close as pos-

sible to the thickness of the paper in the paper tray to avoid banding issues.

Reload Paper/Paper Out message on printer

ReloadPapermessagesoftenmeanthepaperloadedintheprinterisNARROWERthanthepagesizespec -ifiedinImagePrint.YoucancorrectthisbyspecifyingasmallerpagesizeinImagePrint,or,bydisablingtheCheckSheetSizeoptioninthePrintersfrontcontrolpanel.Insomecases,manufacturersshippaperthatisincorrectlysized,somakesuretomeasureyourpapertoensureitisthesizestatedonitspackaging--evensmalldifferencesinsizecancausethiserrortooccur.

PaperOutmessages,orthepaperfeedingthroughtheprinterwithoutprinting,typicallyoccursifthepaperintheprinterisSHORTERthanthepagesizespecifiedinImagePrint.Tocorrect,specifyapagesizeinImagePrint that is the same as the physical papers length or shorter. (Double check by measuring the actual

paper--some manufacturers can be slightly inaccurate in the dimensions specified on the box).

Anothercauseofpaperfeedingrightthroughtheprinterwithoutprintingisapapersensorissue.Makesureto use a clean sheet of paper, as the printers sensors check for paper white and can be fooled by previously

printed images on a page.


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Wrong Page Size message on printer

IfthemessageWrongPageSizeappearsonanEpsonprinterwhenattemptingtoprint,itisduetotheprintersensingadifferentpagesizethanthatbeingspecifiedbyImagePrint.Printerscanbeverysensitivetoslightdifferencesinpagesize,especiallywhenloadingthickerpapertypes.Insomecases,manufacturersshippaperthatisincorrectlysized,somakesuretomeasureyourpapertoensureitisthesizestatedonitspackaging--evensmalldifferencesinsizecancausethiserrortooccur.

OnewaytoavoidthaterroristoturnoffthePageSizeCheckingfeatureoftheprinter.Thiswillcausetheprintertonolongercheckthepagesizewhenprinting.Toturnpagesizecheckingoff,ontheEpsonsfrontcontrol panel, use the Menu button to enter the Printer Setup section. Use the up and down keys to find the

PageSizeChkentry.Hittherightarrowbuttontoaccessthatsetting,thenusetheUParrowtotoggletoOFFandhittheEnterkey.AnasteriskwillappearnexttothewordOFFshowingitisnowineffect.ThenusetherightarrowbuttonrepeatedlytogetbacktoReady.NOTE:TurningoffhePageSizeChksettingmaycause prints to not be centered correctly when sheet paper is loaded manually on the printer. (Often, press-

ingtheRoll/Sheetbuttonontheprinterwhenthiserroroccurswillletthejobcontinue)

SpoolFace generates an error when launched

WithSpoolFaceactive,makesuretochoosethecomputerhostfromtheHostmenuatthetopofhescreen,and the printer from the Printer menu at the top of the screen. (Occasionally, after installation the host and

printer names will have no selection associated with them, and this can cause an error condition.)

YoumayalsoseeaNoPrintersavailablemessageisyourareonanImagePrintCLIENTcomputer.Thisisnormalbehavior,asthespooleristryingtofindaprinteronthelocalmachine.JustchooseCOMPUTER(fromtheSpoolFacemenu),andpicktheIPAddressorcomputernameoftheImagePrintHOSTcomputer.

IfthereisnoPRINTERorCOMPUTERmenuatthetopofthescreenwhenSpoolFaceisactive,thereisaproblem with the installation. Close SpoolFace and ImagePrint, then re-launch IP Setup (from the ImagePrint

folder), remove and reinstall the printer(s).

Epson 2200 or 2400 doesnt print, red paper feed light shows

ThisistypicallycausedwhenImagePrintissettothewrongpapermode(sheetvsroll).The2200and2400are picky about this setting, and if ImagePrint is set to the wrong one for the type of media loaded in the

printer,theresultisnooutput,andaredlightontheprinter.MakesuretheRoll/Sheeticon,inthebottomrightcorner of the main ImagePrint window, is set correctly to Sheet. (Hover your mouse over those icons to see

their function)

Warning: Unknown TAG (or other Warnings) in SpoolFace

WarningssuchasUNKNOWNTAGarenotcritical.Theseareinformationaldisplaysandcanbeignored.Almost all TIFF files will report Unknown TAG warnings.


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I keep getting extra jobs sent to spoolface

ThisistheresultofadditionalpagesexistingintheImagePrintlayoutwindow.ThiscanhappenifAutoFlowis enabled and you have added images to your layout without first deleting previous images via the scissors

tool--newpagesaregeneratedfornewimageswhenthereisnoroomonthecurrentpage.WithautoflowturnedON,choosingPRINTwillcauseall pages to be sent to the spooler by default.

AutoflowcanbeturnedonandoffviatheAutoFlowicon,locatedintherowoficonsinthebottomrightcorner

of the main ImagePrint window (hover your mouse over the icons to see their function and current setting).The Page Control setting, also at the bottom of the main ImagePrint window, will always show the page you

areon(forexample,ifonpage2,itmaysayPage2of2).TodeleteanunwantedpagefromtheImageprintlayout,movetothatpageviatheleftorrightarrowiconswithinthePageControlandclicktheRedscissorsicon in the Floating toolbar.

Printer flashes lights, or generates Command Error when attempting to print

This error is caused when ImagePrint is set to an inkset other than that currently in use by your printer. This

can happen if you have selected the wrong Printer/Paper profile in the ImagePrint Color Management window.

The Printer/Paper profile is responsible for determining the ink set used in the job--picking a profile made for

an ink set not currently installed on the printer will cause this error occur.

Remember,formostEpsonprinters:

When printing with MATTE black ink, the profile should have mk in the title.

When printing with PHOTO black ink loaded in the printer, the profile will have pk in the title.

When using our special PHATTE black configuration, the profile should have dk in the title.

Cant print scanlines error, jobs go into the spooler but never printThis is usually an issue with the connection to the printer. Confirm that you designated the correct port for

your printer during the installation (you can double check this setting by launching the IP Setup utility and see-

ing what is listed in the Installed Printers area for your printer. The device selection will show up within the

parenthesis in the printer line. If you suspect the wrong connection was specified, try removing and reinstall-

ing the printer according to the Re-installing your printer entryearlier in this guide.


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Print Jobs move quickly to the finished side of the spool face window before the job prints.

Epson Driver stealing the job:TheEPSONStylusWindowsdrivercansometimesinterceptjobsgoingtotheportitisusing.Inthisscenario,jobssentfromImagePrintareputintotheWindowsspoolerandnolon -ger monitored by Spoolface. Jobs should always stay on the active (top) side of the spoolface window until

just before the printer is done with them.

YoucancheckforthisconditionbyrightclickingtheEPSONStylusdriverforyourprinterinWindowsPrinter

andFaxeslist,andchoosingPROPERTIESinthemenuthatappears.IntheAdvancedsectionofproper-ties window, make sure it is set to Print Directly to Printer. (Note: you should check theEPSON Stylusdriver--NOTthe ImagePrint driver that may also exist in Printers and Faxes. The EPSON Stylus driver

will typically have STYLUS in its name, and is put there by EPSON. )

Couldnt Spawn Queue Command error when clicking print

Computer name change: This error indicates that ImagePrint is not able to communicate with its spooler.

The most common cause is a change in the name of the computer since the printer was installed via IP

Setup. If you have changed your computer name, it is necessary to run IP SETUP again to remove, then

reinstall, the printer (the new computer name will automatically be used for the new installation). Important:

Make sure that ImagePrint and Spoolface are not running when reinstalling your printers via IP Setup.

Host/Client printing: This error can also occur when printing from an ImagePrint CLIENT to an ImagePrint

HOST computer if the two computers can not see each via the TCP/IP network protocol. Firewalls or anti-

virus software may also prevent the Client from communicating with the Host. You should also check via the

WindowsTaskManagerthatthemuxd.exe process is running on both the Host or Client (muxd is neces-sary for client/host printing to take place). Check the section: Problems printing from a networked client

for information on troubleshooting problems in this area.

How do I print directly from an Application like Photoshop, InDesign or Illustrator?

IMAGEPRINTallowsyoutoprintdirectlyfromvirtuallyanyotherapplication,includingPhotoshop,InDesignwiththeoptionalPTA(PrintThroughApplications)feature.ApplicationlevelprintingisinstalledwhenyouinstalleithertheWindowsorMacintoshversionofIMAGEPRINTbutmustbelicensedtoruninnon-demomode..

NOTE: It is recommended for troubleshooting purposes that before using application printing, you confirm thatyou can successfully print directly from the ImagePrint application first.

InformationonPTAisinthePTAchapterwithintheImagePrintusersmanual,alongwithTroubleshootinginformation for common problems.

Problems printing from a networked client


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AClientinstallationofImageprintwillrunthenormalImagePrintinterface,but,whenPrintisselected,willsendallf its jobs to the ImagePrint HOST computer (the Host is always the computer with the DONGLE attached). When

nstalling a cl

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