Troubleshooting Guide　　　iR ADV C7580Ⅲ Series

September, 2019OIP Field Quality Assurance Div.

New Arrival Information[Regarding Troubleshooting Guide]Please be advised of the release of Troubleshooting Guide for imageRUNNER ADVANCE 7580Ⅲ Series.Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc.

Every month, the Troubleshooting Guide is updated with the latest troubleshooting information.

ContentsImage Faults......................................................................................................... 2

Smear on image due to scattering shaved powder of bushing........................................................... 2

Faulty Feeding......................................................................................................5Z fold paper wrinkles d ue to pressure of fold roller (Document Insertion Folding Unit-K1) ... 5

Malfunction........................................................................................................... 8Measure against when either right pickup deck or left pickup deck could not be pulled out...............8

Specifications-Related.......................................................................................11Points to note when attaching tension spring of the Buffer/Saddle Inlet Flapper(Staple

Finisher-V1/V2/Y1/AA1 Booklet Finisher-V1/V2/Y1/AA1)..............................................................11

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Image FaultsSmear on image due to scattering shaved powder of bushing

For CE

[Symptom/Question]In the machines prior to the countermeasure cut-in serial number in factory described below, brown smear (76.3mm pitch or62.8mm pitch smear of rice grain size) [a] may be occurred.Shown in arrow is feeding direction.

[Cause]Bushing [2] attached on idler roller A [1] of I.TB. frame assembly may be shaved, and the shaved powder scatters and drop onthe upper cover surface [3] of the registration assembly. When removing paper jam etc., this shaved powder may adhere onsecondary transfer outer roller [4] or pre-registration roller [5] and be transferred on papers to cause the above symptom.

[Remedy/Answer]When the aforementioned symptom is occurred, prepare a new type of ball bearings (XG9-0780-000) x2pcs, E-rings(XD9-0137-010) x2pcs and super lube grease (FY9-6005), and follow the steps below to replace the parts.

1) The shaved powder adhered on the surface of upper cover of registration assembly [1] and secondary transfer outer roller [2]shall be wiped off and cleaned by a lint-free paper. In addition, pre-registration roller [3] should be cleaned by lint-free papermoistened with alcohol. Pitch of each rollers are as follows.- secondary transfer outer roller : 76.3mm- pre-registration roller: 62.8mm

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2) Refer to the service manual to remove internal transfer belt from the I.TB. frame assembly.3) Detach all parts on the idler roller A from its front side [A] and rear side [B]. Replace 2pcs of ball bearings (XG9-0793) [1] witha conductive new type ball bearing (XG9-0780)[3], and replace E rings (XD9-0137-010) [2] with new ones as well. When attachingball bearings, apply a rice grain size of super lube grease (20mg) to the location of the roller shaft where the bearings are fit.[Caution] The bushing (XG9-0737)[4] and the roller grounding plate(FC9-4123)[5] on [A] side should not be attached anymore,since they are removed from the configuration. Accordingly, if a old type of ball bearing (XG9-0793) is used, transfer failure ormalfunction may occur due to electric noise.

4) Install the internal transfer belt on the I.TB. frame assembly and put it back into the main unit.

[Service parts]

No. Part Number Description Q'ty Fig. No.

1Old XG9-0737-000 BUSHING 1 -> 0 530New

2 Old FC9-4123-000 PLATE, ROLLER GROUNDING 1 -> 0 530New

3 Old XG9-0793-000 BEARING, BALL 2 -> 0530

New XG9-0780-000 BEARING, BALL 0 -> 24 Old XD9-0137-010 RING, E 2 -> 2 530

New 5 Old FY9-6005-000 SUPER LUBE GREASE 1 -> 1

New

[Countermeasure cut-in serial numbers in factory]

Model Serial No.IPR C850SER US 208V XMR04006IPR C850SER EU/O 230V XMS03498

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Model Serial No.IPR C850SER CN 220V XMT00700IPR C65 US 208V XMU00561IPR C650 US 208V YCE01619iR-ADV C7580i III 208V 2KR00672iR-ADV C7580i III EU230V 2KU00693iR-ADV C7580i III 230V 2LF00526iR-ADV C7580 III CN 220V 2KX00507iR-ADV C7580i III KR220V 2LA00500iR-ADV C7580i III TW 120V 2LD00500iR-ADV C7570i III 120V 2KS01295iR-ADV C7570i III EU230V 2KV00699iR-ADV C7570i III 230V 2LG00556iR-ADV C7570 III CN 220V 2KY00501iR-ADV C7570i III KR220V 2LB00500iR-ADV C7570i III TW 120V 2LE00500iR-ADV C7565i III 120V 2KT01303iR-ADV C7565i III EU230V 2KW00882iR-ADV C7565i III 230V 2LH00527iR-ADV C7565i III KR220V 2LC00502

IPR C800SER/700/60 Series: No implemented due to production discontinuanceiR-ADV C9075PRO/C9070PRO/C9065PRO/C9060PRO Series: No implemented due to production discontinuanceiR-ADV C9280 PRO/9270 PRO Series: No implemented due to production discontinuanceiR-ADV C7580/C7570/C7565 Series: No implemented due to production discontinuance

4

Faulty FeedingZ fold paper wrinkles d ue to pressure of fold roller (DocumentInsertion Folding Unit-K1)

For CE

[Symptom/Question]When printing by using document insertion folding unit-k1, wrinkles may occur on Z fold paper.

[Cause]Because there is a difference in pressure force of the fold roller 1 [1], fold roller 2 [2] and fold roller 3 [3] inside the folder unit ofthe document insertion folding unit-k1 between the front side and the rear side, the above-mentioned symptom occurs.

[Remedy/Answer]Following the steps below, adjust the pressure of the fold roller on the front side and the rear side.

Separate the document insertion folding unit-k1 from the connected option.1) Following the Service Manual, remove the rear inner cover.2) Insert the flat head screwdriver between the leaf spring [1] and the stopper [2] at the right rail unit, and release the leaf springfrom the stopper while pulling the folder unit toward the front with the pressure of leaf spring releasing.

3) Insert the flat head screwdriver between the leaf spring [1] and the stopper [2] at the left rail unit, and pull the folder unit [3]toward the front with the pressure of leaf spring releasing.

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4) Following Service Manual, remove the front lower cover.5) Go to the back side of the folder unit and measure the spring length on the back side [2] with a scale [1].

6) The spring length adjustment range on the font side depends on the spring length on the back side measured in the step 5).Referring to the table below for the spring length adjustment range on the front side, insert the screwdriver [1] into the side onthe front side of the folder unit, and turn the screwdriver in the arrow direction to adjust the spring length on the front side [2].

Spring length on the back side Spring length adjustment range on the front sideless than 28mm Adjust in the range of the spring length on the back side + 0~ 2.5mm28mm or over Adjust in the range of the spring length on the back side + 0~ 2.0mm

7) Check with the scale [1] to see that the spring length on the front side [2] is within the adjustment range in the step 6).

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8) Assemble the parts in the reverse order from the step 4).9) Check to see that no wrinkles occur on the Z fold paper.If wrinkles occur, look for other causes.

7

MalfunctionMeasure against when either right pickup deck or left pickup deckcould not be pulled out

For CE

[Symptom/Question]In the machines prior to the countermeasure cut-in serial number in factory described below,right pickup deck or left pickup deckof a main unit could not be pulled out.

[Cause]Due to impact to either right pickup deck or left pickup deck when they were opened/closed, the deck lever [1], which is locatednear the handle, may break from its stress. With this damage, open/close lock could no more function to release, resulting in theabove-mentioned symptom.Photos below are showing the deck lever [1] on a right pickup deck of the iR-ADV 6500 Series machine.

[Remedy/Answer]When the above-mentioned symptom occurs, prepare the new type of deck lever (FE4-1289-010) and replace with it. Shownbelow, fig [A] is the old type and [B] is the new type of deck lever. The new type has its shape changed, to strengthen the partwhere stress is applied when the decks were opened/closed.

[Service parts]

No. Part Number Description Q'ty Fig. No.1 Old FE4-1289-000 LEVER, DECK 1 -> 0 300/301 304/305

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No. Part Number Description Q'ty Fig. No.1 New 300/301 304/305FE4-1289-010 LEVER, DECK 0 -> 1

[Countermeasure cut-in serial numbers in factory]

Model Serial No.IR-ADV 8505 SER A/B XQX00874IR-ADV 6575I 230V XNZ00623IR-ADV 6565I 230V XPQ00585IR-ADV 6555I 230V XQC00579IR-ADV 8505 SER EU 2 XQW01195IR-ADV 8505P SER EU 2 XQT00622IR-ADV 6575I EU 230V 2 XNW01892IR-ADV 6565I EU 230V 2 XPM00764IR-ADV 6555I EU 230V 2 XQS01546IR-ADV 6555I EUR PRT 2 XQR00555IR-ADV 8505I SER US 2 XQU02515IR-ADV 8585I US 120V 2 XQZ01554IR-ADV 6575I 120V 2 XMZ02707IR-ADV 6565I 120V 2 XNF02429IR-ADV 6555I 120V 2 XNM04223IR-ADV 8505I SER US G2 XQV00518IR-ADV 8585I US120 G 2 XRA00516IR-ADV 6575I 120V G 2 XNC00540IR-ADV 6565I 120V G 2 XNJ00537IR-ADV 6555I 120V G 2 XNQ00563IR-ADV 6575 KR 220V 2 XQM00508IR-ADV 6565 KR 220V 2 XQN00516IR-ADV 6555 KR 220V 2 XQP00547IR-ADV 8505 SER CN 2 XQY00551IR-ADV 6575 CN 220V 2 XNT00544IR-ADV 6565 CN 220V 2 XPJ00556IR-ADV 6555 CN 220V 2 XPZ00644IR-ADV 6575I TW 120V XPC00510IR-ADV 6565I TW 120V XPT00504IR-ADV 6555I TW 120V XQF00639IR-ADV 6575I 230V IND XPF00593IR-ADV 6565I 230V IND XPW00533IR-ADV 6555I 230V IND XQJ00955IR-ADV 8505I SER US 3 YCP01090IR-ADV 6575I 120V 3 2LM01355IR-ADV 6565I 120V 3 2LN01395IR-ADV 6555I 120V 3 2LP01685IR-ADV 8505I SER US G3 YCQ00506IR-ADV 6575I 120V G 3 2LT00510IR-ADV 6565I 120V G 3 2LU00511IR-ADV 6555I 120V G 3 2LV00510IR-ADV 8505 SER EU 3 YCR01080IR-ADV 8505P SER EU 3 YCM00532IR-ADV 6575I EU 230V 3 2LW00721IR-ADV 6565I EU 230V 3 2LX00736IR-ADV 6555I EU 230V 3 2MA01307IR-ADV 6555I EUR PRT 3 2LY00538IR-ADV 8505 SER A/B 3 YCS00569IR-ADV 6575I 230V 3 2MP00583

9

Model Serial No.IR-ADV 6565I 230V 3 2MQ00709IR-ADV 6555I 230V 3 2MR00874IR-ADV 8505 SER CN 3 YCT00501IR-ADV 6575 CN 220V 3 2MB00501IR-ADV 6565 CN 220V 3 2MC00501IR-ADV 6555 CN 220V 3 2MD00501IR-ADV 6575 KR 220V 3 2ME00501IR-ADV 6565 KR 220V 3 2MF00501IR-ADV 6555 KR 220V 3 2MG00501IR-ADV 6575I TW 120V 3 2MH00501IR-ADV 6565I TW 120V 3 2MJ00502IR-ADV 6555I TW 120V 3 2MK00501IR-ADV 6575I IND230V 3 2ML00521IR-ADV 6565I IND230V 3 2MM00512IR-ADV 6555I IND230V 3 2MN00561IR-ADV C7580I 208V 3 2KR00817IR-ADV C7580I EU230V 3 2KU00789IR-ADV C7580I 230V 3 2LF00545IR-ADV C7580 CN 220V 3 2KX00533IR-ADV C7580I KR220V 3 2LA00501IR-ADV C7580I TW 120V3 2LD00501IR-ADV C7570I 120V 3 2KS01837IR-ADV C7570I EU230V 3 2KV00796IR-ADV C7570I 230V 3 2LG00615IR-ADV C7570 CN 220V 3 2KY00505IR-ADV C7570I KR220V 3 2LB00501IR-ADV C7570I TW 120V3 2LE00501IR-ADV C7565I 120V 3 2KT02319IR-ADV C7565I EU230V 3 2KW01021IR-ADV C7565I 230V 3 2LH00540IR-ADV C7565I KR220V 3 2LC00505

*iR-ADV C7500 Series : No implemented due to production discontinuance

10

Specifications-RelatedPoints to note when attaching tension spring of the Buffer/SaddleInlet Flapper(Staple Finisher-V1/V2/Y1/AA1 Booklet Finisher-V1/V2/Y1/AA1)

For CE

[Details]When the tension spring (FE3-8986-000) [2], which has the role to retain the home position of the Buffer/Saddle Inlet Flapper[1]is attached in a twisted condition, it may break [a] during operation. If this tension spring breaks, it may lead to 1002 jam.- 1002 : Delivery sensor (PS102) delay jam

[Remedy/Answer]When attaching the tension spring of the Buffer/Saddle Inlet Flapper, do not twist its hook.Below, photo [A] is showing the normal condition. The spring is attached correctly. Photo [B] is showing the incorrect status.

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[Service parts]

No. Part Number Description Q'ty Fig. No.1 Old FE3-8986-000 SPRING, TENSION 1 -> 1 L30

New

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