True North Goal Alignment

Step by step process

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Definition of True North Board

1True North and

Communications

Goal: Leaders use True North boards to check and adjust progress on major

goals

Minimum requirements for True North board:

1. Displays major goals/initiatives for unit and which FAS True

North pillar and scorecard measure they support

2. Progress/results are visually shown and it is clear whether or not

results are on-track (physical board makes visible from 5 feet

away and in 5 seconds)

3. Action plans are shown for those not on-track

4. Unit team uses board at least monthly to check and adjust their

major goals/initiatives

True North Goal Alignment Step by Step

1. What: Start with listing out the top goals, initiatives or work for your area or team

2. Align: Take each goal (one by one) and identify a) FAS True North pillar that will be most impacted with the

achievement of this goalb) FAS measure that will be most impacted

3. How: List out “how” the goal in step 2 will be achieved – activities already underway or planned; who will own this

When doing True North work, involve as many staff unit as possible (particularly when problem solving).

True North 101 with FY20 Metrics and Targets here

Common format: True North visual board

FAS TRUE NORTH PILLARS/RELEVANT FAS MEASURESOUR PEOPLE

(FAS goal)CUSTOMER EXPERIENCE(measure)

SAFETY(measure)

RESOURCE MANAGEMENT

AND STEWARDSHIP

(measure)

INNOVATION(measure)

Work unit goal

Work unit outcome metric shown as chart or graph (5x5 rule)

Work unit process or behavior metric shown as chart or graph (5x5 rule)

Action plans & status

Escalation

Notes

5x5 rule = tells a story in 5 seconds and from 5 feet away (are we winning or losing?)

Pillar Our People Customer Experience Safety Resource Management & Stewardship

Innovation

FAS True North Metric/Target

What FAS metric or Strategic Priority will be positively impacted by your department goal?

Dept. Goal (Owner)

What: Statement of a big priority, initiative or objective your team is trying to advance over the next 1 to 3 years, or longer.

Metric &Progress

How will you measure progress?

Plan & Status

How will the goal be achieved?

Obstacles& Next Step

Common True North Goal Template

Problem Solving/Kata Questions for Huddles

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Example True North Board: IT

Health and FAS Pillars

IT’s Strategic priorities

Metrics

StatusAction plans