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Trust Me - the science of trust in technology leadership

Date post: 22-Apr-2015
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No matter where you are in your organization, you want to be trusted by your boss, your team, and your friends. You want to be trusted to do a good job. You want to be someone who others can count on when things go wrong (and in operations roles, they frequently do). However, building trust isn't always so straightforward. Sure, you can earn someone's trust over time, but in the devops world, where you are bridging different disciplines and communication is key, how can you be sure you come off as trustworthy right away to the many people who depend on you? This talk will cover some of the science behind why people trust one another and give you some specific strategies to help you build trust and level up your career.
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trust ME Kate Matsudaira CEO, Popforms @katemats
Transcript
Page 1: Trust Me - the science of trust in technology leadership

trust ME

Kate Matsudaira CEO, Popforms

@katemats

Page 2: Trust Me - the science of trust in technology leadership

we all want credit

Page 3: Trust Me - the science of trust in technology leadership

what happened to

merit?

Page 4: Trust Me - the science of trust in technology leadership

how do you judge performance?

image source: http://k34.kn3.net/taringa/2/0/9/8/0/1/07/hegel-21/980.jpg?582

Page 5: Trust Me - the science of trust in technology leadership

Performance is Subjective

Page 6: Trust Me - the science of trust in technology leadership

how do you get noticed?

image source: https://www.flickr.com/photos/59180074@N05/7621571542/sizes/o/

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Trust

7

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trust is like money

image source: www.pentapostagma.gr

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are you a good investment?

Page 10: Trust Me - the science of trust in technology leadership

does your boss trust you?

Page 11: Trust Me - the science of trust in technology leadership

does your peers trust you?

Page 12: Trust Me - the science of trust in technology leadership

have you done a good job to earn their trust?

Page 13: Trust Me - the science of trust in technology leadership

building trust

image source: https://www.flickr.com/photos/kevinpoulton/4320490368/sizes/l

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c o n t r i b u t i o n

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image source: https://www.flickr.com/photos/kevinpoulton/4535814351/sizes/l

Does your work matter?

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schedule a weekly ninja planning session

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where can you fill in the gaps

image source: https://www.flickr.com/photos/gardner67/10559917655

Page 18: Trust Me - the science of trust in technology leadership

m a n a g e y o u r m a n a g e r

image source: http://cbs1037litefm.files.wordpress.com/2012/11/113257831.jpg image source: https://www.flickr.com/photos/kwg73/4291698418/sizes/l

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you should send your status in email every week

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image source: https://www.flickr.com/photos/zedthedragon/5694561428

b e a m a z i n g

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r e p u tat i o n

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image source:image image source: https://www.flickr.com/photos/xjohns/6785555314/sizes/l

success comes from people

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Who is the person you admire most at work? !

What do they do differently? !

How do they make you feel?

Think about your coworkers….

Page 24: Trust Me - the science of trust in technology leadership

image source: https://www.flickr.com/photos/templar_tan/9427894521/sizes/l

be the model teammate

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25image source: https://www.flickr.com/photos/zedthedragon/4494168312/sizes/o/

help others make things happen

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r e l at i o n s h i p a r c h i t e c t u r e

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What is trust?

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Make 2 ordered lists: !

1. The most important people on your team 2. The people with whom you have the best relationships

Relationship Architecture

How can you improve your relationships on the team?

How will that impact your work and happiness?

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relationships are like filmstrips

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elements of trust

relationship architecture

reputation

contribution

Elements are based on Kay’s framework from the “Foundations of Corporate Success”

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what can you do?

Page 32: Trust Me - the science of trust in technology leadership

Thanks!

https://popforms.com/ http://katemats.com/


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