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Trustparency - Jaime Fernández - Arena Tech and Trends 2015

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Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es | Contenido elaborado por Arena Media España Trustparency Closing the Gap Jaime Fdez Puente-Campano [Business Development Director]
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Page 1: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es | Contenido elaborado por Arena Media España

TrustparencyClosing the Gap

Jaime Fdez Puente-Campano[Business Development Director]

Page 2: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

TRANSPARENCIACONFIANZAPUBLICIDAD

VALORACIONESPERSONAS

Page 3: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Page 4: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Page 5: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Page 6: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

TRANSPARENCIACONFIANZAPUBLICIDAD

VALORACIONESPERSONAS

Page 7: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

“La confianza es la moneda de la nueva economía”

Rachel Botsman

Page 8: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Sven Stein, head of VW’s Japanese division, apologises at the start of a presentation at the Tokyo motor show

Page 9: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Brand New User

Experiences

Ratings &

Reviews

Negocios basados en la CONFIANZA

entre personas

Page 10: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

TRANSPARENCIACONFIANZAPUBLICIDAD

VALORACIONESPERSONAS

Page 11: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

* Source: Nielsen. Global Trust in Advertising 2015

Page 12: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

* Source: Nielsen. Global Trust in Advertising 2015

Page 13: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

* Source: Nielsen. Global Trust in Advertising 2015

Page 14: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

* Source: Nielsen. Global Trust in Advertising 2015

Europa los menos confiados

Page 15: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

* Source: Nielsen. Global Trust in Advertising 2015

Page 16: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

TRANSPARENCIACONFIANZAPUBLICIDAD

VALORACIONESPERSONAS

Page 17: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

92%Lee opiniones

OCASIONALMENTE

33%Lee opiniones

REGULARMENTE

68%Las opiniones positivas

les hace confiar +

72%En el 2014.

* Source: Brightlocal Local Consumer Review https://www.brightlocal.com/learn/local-consumer-review-survey/#types

Page 18: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Confianza a través de valoraciones

6 Valoraciones mínimo para generar confianza en el consumidor

* Source: Brightlocal Local Consumer Review https://www.brightlocal.com/learn/local-consumer-review-survey/#types

Page 19: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Incremento de las ventas online al meter

valoraciones

18%

* Source: Reevoo https://www.reevoo.com/industries/retail/

Page 20: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

TRANSPARENCIACONFIANZAPUBLICIDAD

VALORACIONESPERSONAS

Page 21: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Page 22: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Page 23: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Page 24: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Page 25: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Page 26: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

Trust + Transparency

TRUSTPARENCY

Page 27: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es

G R A C I A S@arena_es

#ArenaTechandTrends

@jaimefdezpuente

Page 28: Trustparency - Jaime Fernández - Arena Tech and Trends 2015

Arena Media @2015 | Madrid: Marques de Riscal 11 | Barcelona: Av. Diagonal 640 | Twitter: @arena_es | www.arenamedia.es | Contenido elaborado por Arena Media España

2015


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