TTP-245 Plus/TTP-245E Plus TTP-343 Plus/TTP-343E Plus · Thank you for purchasing the TTP-245(E)...

USER’S MANUAL

TTP-245 Plus/TTP-245E PlusTTP-343 Plus/TTP-343E Plus

THERMAL TRANSFER / DIRECT THERMAL BAR CODE PRINTER

ALTEC industrial identification altec.nl | altec.be

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1. Introduction ......................................................................................... 12. Getting Started .................................................................................... 2

2.1 Unpacking and Inspection ............................................................ 22.2 Equipment Checklist ..................................................................... 22.3 Printer Parts ................................................................................... 4

3. Setup .................................................................................................... 53.1 Setting Up the Printer ................................................................... 53.2 Loading the Ribbon ....................................................................... 53.3 Loading Label Stock ..................................................................... 73.4 External Label Roll Mount Installation (Option) ......................... 93.5 Peel-off Module Installation (Option) ......................................... 10

3.5.1 Loading the Paper in Peel-off Mode .................................... 133.6 Cutter Module Installation (Option) ........................................... 15

3.6.1 Loading Label in Cutter Mode ............................................. 183.7 Instructions to Top Cover Operation ......................................... 193.8 Diagnostic Tool ........................................................................... 22

3.8.1 Start the Diagnostic Tool ...................................................... 223.8.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) ................................................................................... 23

3.9 Setting Ethernet by Diagnostic Utility (Option) ........................ 243.9.1 Using USB interface to setup Ethernet interface ............... 243.9.2 Using RS-232 interface to setup Ethernet interface .......... 253.9.3 Using Ethernet interface to setup Ethernet interface ........ 26

3.10 Install Memory Card .................................................................. 284. Power on Utilities .............................................................................. 30

4.1 Ribbon and Gap/Black Mark Sensor Calibration ...................... 304.2 Gap/Black Mark Calibration；Self-test；Dump Mode .............. 314.3 Printer Initialization ..................................................................... 354.4 Black Mark Sensor Calibration .................................................. 364.5 Gap Sensor Calibration .............................................................. 364.6 Skip AUTO.BAS ........................................................................... 36

5. Maintenance ...................................................................................... 385.1 Cleaning ....................................................................................... 38

6. Troubleshooting ................................................................................ 406.1 LED Status ................................................................................... 406.2 Print Quality ................................................................................. 41

Contents


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7. LED and Button Operation ............................................................... 43

7.1 LED ............................................................................................... 43

7.2 Button Operation ......................................................................... 43


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1. IntroductionThank you for purchasing the TTP-245(E) Plus or TTP-343(E) Plus Series of Thermal Transfer and Direct Thermal Bar Code Printers. Although the printer takes only a small amount of space, it delivers reliable, superior performance.

This printer provides both thermal transfer and direct thermal printing at user selectable speed of: 50, 63, 76, 88, 100, 113, 126 mm/s for TTP-245(E) Plus; 50, 63, 76 mm/s for TTP-343(E) Plus. It accepts roll feed, die-cut, and fan-fold labels for both thermal transfer and direct thermal printing. All common bar codes formats are available. Fonts and bar codes can be printed in 4 directions, 8 different alphanumeric bitmap fonts and a build-in true type font capability. You will enjoy high throughput for printing labels with this printer.

CAUTION 1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER BODY

PARTS AWAY.2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY

CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY ANINCORRECT TYPE.

3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER INSTRUCTIONS.

B급기기

(가정용 정보통신기기)

이 기기는 가정용으로 전자파 적합등록을 한 기기로서

주거지역에서는 물론 모든 지역에서 사용할 수 있습니다.


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2. Getting Started

2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer.

2.2 Equipment Checklist Printer Altec driver CD with NiceLabel SE Quick start guide USB port cable External universal switching power supply Power Cord Label Spindle, fixing tab x2, 1.5” core adapter

x2 Ribbon spindle x2 Ribbon rewind spindle paper core

If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.

Dealer option Peel off module assembly

Support paper: Art paper (Plain paper)Support label length: 1”~6”Support speed: 2~3 ips

Guillotine cutterFull cut:Paper thickness: 0.06~ 0.19mm, 500,000 cutsPaper thickness: 0.19mm 200,000 cuts


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Partial cut: Paper thickness: 0.06~0.12mm, 500,000 cuts Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT

cut on media with glue.

Main board integrated with internal Ethernet Internal Ethernet print server module User option KP-200 KU-007 plus External Ethernet print server External wireless (802.11b/g) print server External roll mount, media OD. 214 mm (8.4”) with 3” core label spindle Contact CCD contact scanner Long range linear image bar code scanner


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2.3 Printer Parts

Fig. 1 Top front view Note:

The interface picture here is for reference only. Please refer to the product specification for the

interfaces availability.

Top Cover Open Lever

LED Indicator

Feed Button

Printer Top Cover

Ribbon Access Cover

Clear Window

1 2 3 4 5

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1. USB Interface

2. Centronics Interface

3. RS-232C DB-9 Interface

4. Power Jack

5. Power Switch

6. Rear Paper Guide

Fig. 2 Rear view


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3. Setup

3.1 Setting Up the Printer 1. Place the printer on a flat, secure surface.

2. Make sure the power switch is off.

3. Connect the printer to the computer with the Centronics or USB cable.

4. Plug the power cord into the power supply connector at the rear of the printer, and then plug the power cord into a properly grounded receptacle.

Fig. 3 Attach power supply to printer Note:

Please switch OFF printer power switch prior to plug in the power cord to printer power jack.

3.2 Loading the Ribbon

The printer will detect if the ribbon is installed after turning on power on and it will set printing mode to thermal transfer or direct thermal printing mode. If printer does not detect the ribbon, the ribbon take up motor will be turned off.

Power Supply

Plug

Power Cable

Power Switch USB

RS-232C Centronics


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Make sure both the ribbon access window and the printer top cover are closed prior to powering up the printer. Please follow the steps below to install the ribbon into printer. 1. Push down on the ribbon access window to unlatch and open the cover. 2. Place a paper core onto the ribbon rewind spindle. 3. Mount the ribbon rewind paper core on the front hubs. 4. Install a ribbon on the ribbon supply spindle. 5. Mount the ribbon supply spindle on the rear hubs. 6. Thread the ribbon leading tape downward pass the print head. 7. Attach the ribbon leader to the ribbon rewind paper core. 8. Rotate the ribbon rewind paper core until the ribbon leader is thoroughly, firmly

encompassed by the black section of the ribbon. 9. Close the ribbon access window.

Fig. 4 Ribbon installation (I)

Ribbon Spindle

Front Hub

Paper Core

Back Hub

Ribbon Access Cover


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Fig. 5 Ribbon installation (II)

3.3 Loading Label Stock 1. Insert a 1” label spindle into a paper roll ( * If your paper core is 1 inch, remove the

1.5” core adapter from the fixed tab. If label width is 4 inch wide, two fixing tabs are not required. ).

Fig. 6 Label roll installation (I)

2. Open the printer’s top cover by releasing the green top cover open levers located on

each side of the printer and lifting the top cover. A top cover support at the rear of the printer will hold the printer top cover open.

Rear Hub

Paper Roll

1” Label Spindle

Printing Side

Face Up

1.5” Core

Adapter*

Fixed Tab


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Fig. 7 Pull the lever to open the cover 3. Place a roll of paper onto the center of the paper roll mount. 4. Feed the paper, printing side face up, through the Teflon bar and the paper guide and

pass over the platen. 5. Adjust the green center-biased paper guides to slightly touch the edges of the label

backing. 6. To close the printer top cover, lift the cover to the ultimate open angle then use both

hands to close the cover gently. Close the printer top cover slowly and make sure the cover latches securely. Note:

1. Make sure hands are not placed between printer top cover and lower cover

when close the top cover.

2. Do not free fall the top cover.

3. Failure to securely close and lock the cover will result in poor print quality.

Lower Cover

Printer Top Cover

Top Cover Support

Paper Guide

Teflon Bar


Paper Roll Mount


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Fig. 8 Label installation (II)

3.4 External Label Roll Mount Installation (Option) 1. Attach an external paper roll mount on the bottom of the printer.

Fig. 9 Attach the external roll mount to the printer

1. Open the printer top cover by releasing the top cover open levers. The top cover

support will hold the printer top cover. 2. Install a roll of paper on the external paper roll mount. 3. Feed the paper to the external paper feed opening through the rear paper guide.

Fig. 10 External roll mount label installation (I)

4. Feed the paper, printing side face up, through the paper guide and pass over the

platen.

External Paper Feed Opening

External Paper Roll

Mount


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5. Adjust the paper guides to fit the paper width. 6. Close the printer top cover by lifting the top cover to the maximum opening angle then

push down the top cover gently.

Fig. 11 External roll mount label installation (II)

3.5 Peel-off Module Installation (Option) 1. Open the top cover and remove the front panel from the printer.

Fig. 12 Remove the front panel

2. Open the top cover and hold it and push down and push backward the top cover

support then push backward the top cover.

Paper Guide

Platen

Rear Paper Guide

Front Panel

Top Cover Support


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3. Use a screwdriver to screw off 6 screws on the lower inner cover.

Fig. 13 Remove 6 screws from lower inner cover

4. Upside down the printer. Remove two screws at the hinge and remove one screw at

memory card cover. 5. Hold the lower cover to lift up the top cover open levers to separate the lower inner

cover and the lower cover. 6. Arrange the cable through the bezel. Connect the peel-off panel cable to the 5-pin

socket on printer PCB.

Peel-off

panel

Peel-off panel

Cable

5-pin Socket

PCB

Lower Cover Screws Lower Inner

Cover

Top Cover

Screws Top Cover Support

Flute


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Fig. 14 Connect peel-off sensor cable to main board

Fig. 15 Peel-off sensor cable installation

7. Insert the peel-off tenons into the lower inner cover mortises until tenons snap into places.

Fig. 16 Peel-off panel installation (I)

8. Arrange the lower inner cover back to the lower cover.

Roller

Tenon Mortise

Lower Inner Cover

Lower Cover

Tenon

Bezel

Mortise


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Fig. 17 Peel-off panel installation (II)

9. Lift up the peel-off panel to the lower cover to close it. 10. Use a screwdriver to screw down whole screws on the lower inner cover and the

lower cover. 11. Close the top cover by arranging the top cover support back to the flute

and push it forward then close the top cover slowly.

3.5.1 Loading the Paper in Peel-off Mode

Note: Both thermal paper and plain paper apply for peel-off function but

neither PVC nor vynle work at peel-off function.

1. Insert a 1” label spindle into a paper roll. 2. Open the printer top cover by pulling the top cover open levers. The top cover support

will hold the printer top cover.

Peel-off

panel

Roller


Peel-off panel

Backing paper

Opening


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Fig. 18 Open the top cover

3. Install the paper roll on the paper roll mount. 4. Open the peel-off panel by pulling it out.

Fig. 19 Open the peel-off panel

5. Feed the paper, printing side facing up, through the paper guide and pass over the

platen. 6. Lead the paper through the backing paper opening, beneath the roller, pull the 7. Adjust the paper guide by removing left or right to fit the paper width.

Fig. 20 Lead the paper through the backing paper opening, beneath the roller

Peel-off

panel

Roller

Top Cover

Top Cover Support

Peel-off panel


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8. Push the peel-off panel back to the printer. 9. Close the top cover by lifting up the top cover support and close the top cover slowly.

Note: Pull the label outward tightly after closing the top cover.

Fig. 21 Complete label installation for peel-off mode

3.6 Cutter Module Installation (Option) 1. Pull the top cover open levers to open the top cover.

2. Remove the front panel from the lower cover.

Fig. 22 Pull the lever to open the cover

3. Open the top cover and hold it and push down and push backward the top cover

support then push backward the top cover.

Lower Cover


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4. Use a screwdriver to screw off 6 screws on the lower inner cover.

Fig. 23 Remove 6 screws from lower inner cover

5. Place the printer upside down and unscrew the two screws of the hinge holder on the lower cover.

6. Unscrew the screw of the memory card cover and remove the memory card cover. Plug in the cutter driver IC at U14(TTP-245/TTP-343) / U30(TTP-245(E) Plus/TTP-343(E) Plus) socket on the main board.

7. Use both thumbs to hold the lower cover and index fingers to lift up the top cover open levers to separate the lower inner cover and the lower cover.

8. Arrange the cable through the bezel. Connect the cutter module cable to the 4-pin socket on printer PCB.

Screws

Top Cover

Screws Top Cover Support

Flute

Lower Cover Lower Inner Cover

Front Panel


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Fig. 24 Cutter module installation

Fig. 25 Cutter module cable arrangement

9. Arrange the lower inner cover back to the lower cover. 10. Install the cutter into the niches of the printer.

PCB

4-pin Socket

Cutter Cable

Cutter

Lower Inner Cover

Lower Cover Cutter Cable Bezel


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Fig. 26 Cutter module installation

11. Use a screwdriver to screw whole screws on the lower inner cover and the lower cover.

12. Close the top cover by arranging the top cover support back to the flute and push it forward then close the top cover slowly.

3.6.1 Loading Label in Cutter Mode

1. Insert a 1” label spindle into a paper roll. 2. Open the printer top. 3. Install a paper roll on the paper roll mount. 4. Feed the paper, printing side face up, through the paper guide and pass over the

platen. 5. Lead the paper through the cutter paper opening. 6. Adjust the paper guide by removing left or right to fit the paper width.

Niche

Cutter


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Fig. 27 Label installation in cutter mode 7. Close the top cover by lifting up the top cover support and close the top cover slowly.

Fig. 28 Complete label installation in cutter mode

3.7 Instructions to Top Cover Operation Please take care when opening or closing the printer’s top cover by carefully following these instructions. To Open: 1. When facing the front of the printer pull the cover release levers on both sides of

printer towards you. 2. Lift up the top gradually.

Top Cover

Top Cover Support

Paper Guide

Platen

Cutter


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There are two stop positions for the top cover. Position 1 and 2 are indicated on the label below. Note: To hold the cover open at position 1, you must lift the cover higher than

the stopping point at position 1 and gently lower the cover to stopping point 1.

Do not let the cover free fall!

3. Fully open the top cover and gently lower it to stop position 2.

Fig. 1 Top cover support is fixed at position 2 4. To close the cover, lift up the top cover to the ultimate angle then close the top cover

gently and it will be kept at a stop position between 1 and 2 for a while. Use both hands to gently push down the top cover to close it and make sure the cover is latched on both sides. Note: Do not place your hands between top cover and lower cover when

closing the top cover!


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Fig. 2 Top cover is fully open and ready to close

Fig. 3 Use both hands to close the top cover

5. Do not force the cover! If you are not sure if top cover is fixed at stop position, please do not push top cover to close it or the top cover will be damaged. Please open the top cover to the ultimate angle to close the top cover again. Use both hands to push top cover to close it.


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3.8 Diagnostic Tool The Diagnostic Utility is a toolbox that allows users to explore the printer's settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer.

Note: This utility works with printer firmware V6.00 and later versions.

3.8.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software. 2. There are four features (Printer Configuration, File Manager, Bitmap Font

Manager, Command Tool) included in the Diagnostic utility.

Features tab

Printer functions

Interface

Printer Status

Printer setup


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3.8.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)

1. Select the PC interface connected with bar code printer.2. Click the “Function” button to setting.3. The detail functions in the Printer Function Group are listed as below.

Function Description

Calibrate Sensor Calibrate the sensor specified in the Printer Setup group media sensor field

Ethernet Setup Setup the IP address, subnet mask, gateway for the on board Ethernet (Please refer to next section)

RTC Time Synchronize printer Real Time Clock with PC

Print Test Page Print a test page

Reset Printer Reboot printer

Factory Default Initialize the printer and restore the settings to factory default.

Dump Text To activate the printer dump mode.

Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program

Configuration Page Print printer configuration

Note:

For more information about Diagnostic Tool, please refer to the diagnostic utility quick start

guide in the CD disk \Docs\User Guides directory.


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3.9 Setting Ethernet by Diagnostic Utility (Option) The Diagnostic Utility is enclosed in the CD disk \Tools directory. Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces.

3.9.1 Using USB interface to setup Ethernet interface 1. Connect the USB cable between the computer and the printer.2. Turn on the printer power.3. Start the Diagnostic Utility by double clicking on the icon.


4. The Diagnostic Utility default interface setting is USB interface. If USB interfaceis connected with printer, no other settings need to be changed in the interfacefield.

5. Click on the “Ethernet Setup” button from “Printer Function” group in PrinterConfiguration tab to setup the IP address, subnet mask and gateway for the onboard Ethernet.


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3.9.2 Using RS-232 interface to setup Ethernet interface 1. Connect the computer and the printer with a RS-232 cable. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon.


4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.

5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP address, subnet mask and the gateway for the on board Ethernet.


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3.9.3 Using Ethernet interface to setup Ethernet interface

1. Connect the computer and the printer to the LAN. 2. Turn on the printer power. 3. Start the Diagnostic Utility by double clicks on the icon.


4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet.

5. Click the “Discover Device” button to explore the printers that exist on the network.

6. Select the printer in the left side of listed printers, the correspondent IP address will be shown in the right side “IP address/Printer Name” field.

7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.


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The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the settings.

Users can also change the “Printer Name” by another model name in this fields then click “Set Printer Name” to take effect this change. Note: After clicking the “Set Printer Name” or “Set IP” button, printer will

reset to take effect the settings. 8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic

Tool main screen. Factory Default button This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset the printer name. Web setup button Except to use the Diagnostic Utility to setup the printer, you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser. This feature provides a user friendly setup interface and the capability to manage the printer remotely over a network.


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3.10 Install Memory Card 1. Turn the printer upside down. 2. Remove the screw that fixes the memory card cover.

3. Plug in the memory card on main board. TTP-245/343 Model (Option) TTP-245/343 Plus Model (SD Card)

4. Revert the memory card cover.

* Recommended SD card specification.

SD card spec SD card capacity Approved SD card manufacturer

V1.0, V1.1 128 MB SanDisk, Transcend

V1.0, V1.1 256 MB SanDisk, Transcend, Panasonic

V1.0, V1.1 512 MB SanDisk, Transcend, Panasonic

V1.0, V1.1 1 GB SanDisk, Transcend, Panasonic

V2.0 SDHC CLASS 4 4 GB

V2.0 SDHC CLASS 6 4 GB SanDisk, Transcend, Panasonic

V1.0, V1.1 microSD 128 MB Transcend, Panasonic

V1.0, V1.1 microSD 256 MB Transcend, Panasonic

V1.0, V1.1 microSD 512 MB Panasonic

Memory Card Cover

Screw


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V1.0, V1.1 microSD 1 GB Transcend, Panasonic

V2.0 SDHC CLASS 4 microSD 4 GB Panasonic

V2.0 SDHC CLASS 6 microSD 4 GB Transcend

V1.0, V1.1 miniSD 128 MB Transcend, Panasonic



V1.0, V1.1 miniSD 1 GB Transcend, Panasonic

V2.0 SDHC CLASS 4 miniSD 4 GB Transcend

V2.0 SDHC CLASS 6 miniSD 4 GB

- The DOS FAT file system is supported for the SD card.

- Folders/files stored in the SD card should be in the 8.3 filename format

- The miniSD/microSD card to SD card slot adapter is required.


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4. Power on Utilities There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button and by turning on the printer power simultaneously. The utilities are listed as below: 1. Ribbon sensor calibration；Gap/black mark sensor calibration 2. Gap/black mark sensor calibration；Self-test and dump mode 3. Printer initialization 4. Black mark sensor calibration 5. Gap sensor calibration 6. Skip AUTO.BAS

4.1 Ribbon and Gap/Black Mark Sensor Calibration Gap/black mark sensor sensitivity should be calibrated at the following conditions: 1. A brand new printer 2. Change label stock. 3. Printer initialization. Please follow the steps below to calibrate the ribbon and gap/black mark sensor. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3 Release the button when LED becomes red and blinking. (Any red will do during the 5

blinks). It will calibrate the ribbon sensor and gap/black mark sensor sensitivity. The LED color will be changed as following order：

Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks) red/amber (5 blinks) solid green

Note: Please select gap or black mark sensor by GAP or BLINE command prior to calibrate the sensor. For more information about GAP and BLINE command, please refer to TSPL2 programming manual.


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4.2 Gap/Black Mark Calibration；Self-test；Dump Mode While calibrate the gap/black mark sensor, printer will measure the label length, print the internal configuration (self-test) and then enter the dump mode. To calibrate gap or black mark sensor, depends on the sensor setting in the last print job. Please follow the steps below to calibrate the sensor. 1.Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED becomes amber and blinking. (Any amber will do during

the 5 blinks). The LED color will be changed as following order.


4. It calibrates the sensor and measures the label length and prints internal settings then enter the dump mode.

Note: Please select gap or black mark sensor by Diagnostic Tool or by GAP or BLINE command prior to calibrate the sensor. For more information about GAP and BLINE command, please refer to TSPL2 programming manual.


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Self-test Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Self-test printout

Print head check pattern Model name and F/W version Printed mileage (meter) Firmware checksum Serial port configuration Code page Country code Print speed (inch/sec) Print darkness Label size (inch) Gap distance (inch) Gap/black mark sensor sensitivity Numbers of download files Total & available memory space

Self-test printout (with printer firmware V7.0 and later version)

Model name F/W version Firmware checksum Printer S/N Configuration file System date System time Printed mileage (meter) Cutting counter


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Print speed (inch/sec) Print darkness Label size (inch) Gap distance (inch) Gap/black mark sensor intension Code page Country code

ZPL setting information Print darkness Print speed (inch/sec) Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note: ZPL is emulating for Zebra® language.

RS232 serial port configuration

Numbers of download files Total & available memory space Print head check pattern


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Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program.

Fig. 30 Dump mode printout

Note: Turn off / on the power to resume printer for normal printing.

ASCII Data Hex decimal data related to left column of ASCII data


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4.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. The only one exception is ribbon sensitivity, which will note be restored to default.

Printer initialization is activated by the following procedures. 1. Turn off the power switch.2. Hold on the button then turn on the power switch.3. Release the button when LED turns green after 5 amber blinks. (Any green will do

during the 5 blinks). The LED color will be changed as following:

Amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber(5 blinks) red/amber (5 blinks) solid green

Printer configuration will be restore to defaults as below after initialization. Parameter Default setting

Speed TTP-245(E) Plus, 127 mm/sec (5 ips) TTP-343(E) Plus, 76 mm/sec (3 ips)

Density 8 Label Width 4” (101.6 mm) Label Height 4” (101.6 mm) Sensor Type Gap sensor Gap Setting 0.12” (3.0 mm) Print Direction 0 Reference Point 0,0 (upper left corner) Offset 0 Tear Mode On Peel off Mode Off Cutter Mode Off

Serial Port Settings 9600 bps, none parity, 8 data bits, 1 stop bit

Code Page 850 Country Code 001 Clear Flash Memory No IP Address DHCP

Note： Always do gap/black mark sensor calibration after printer initialization.


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4.4 Black Mark Sensor Calibration Set black mark sensor as media sensor and calibrate the black mark sensor. Please follow the steps as below. 1. Turn off the power switch.2. Hold on the button then turn on the power switch.3. Release the button when LED turns green/amber after 5 green blinks. (Any

green/amber will do during the 5 blinks). The LED color will be changed as following:


4.5 Gap Sensor Calibration Set gap sensor as media sensor and calibrate the gap sensor. Please follow the steps as below. 1. Turn off the power switch.2. Hold on the button then turn on the power switch.3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any

red/amber will do during the 5 blinks). The LED color will be changed as following:


4.6 Skip AUTO.BAS TSPL2 programming language allows user to download an auto execution file to flash memory. Printer will run the AUTO.BAS program immediately when turning on printer power. The AUTO.BAS program can be interrupted without running the program by the power-on utility.

Please follow the procedures below to skip an AUTO.BAS program.

1. Turn off printer power.2. Press the FEED button and then turn on power. The LED will become red, orange,

green with 5 blinking (around 5 seconds) for each color.


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3. Release the FEED button when LED becomes solid green.

The LED color will be changed as following pattern: Orange red (5 blinks) orange (5 blinks) green (5 blinks) solid green

4. Printer will be interrupted to run the AUTO.BAS program.


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5. Maintenance

5.1 Cleaning This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. Cotton swab (Head cleaner pen) Lint-free cloth Vacuum / Blower brush 100% ethanol2. The cleaning process is described as following

Printer Part Method Interval

Print Head

1. Always turn off the printerbefore cleaning the print head.

2. Allow the print head to cool fora minimum of one minute.

3. Use a cotton swab (Headcleaner pen) and 100% ethanolto clean the print head surface.

Clean the print head when changing a new label roll

Platen Roller

1. Turn the power off.2. Rotate the platen roller and

wipe it thoroughly with 100%ethanol and a cotton swab, orlint-free cloth.

Clean the platen roller when changing a new label roll

Tear Bar/Peel Bar

Use the lint-free cloth with 100% ethanol to wipe it.

As needed

Sensor Compressed air or vacuum Monthly Exterior Wipe it with water-dampened As needed


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cloth Interior Brush or vacuum As needed

Note: Do not touch printer head by hand. If you touch it careless, please use ethanol to

clean it. Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the

printer head. Regularly clean the print head and supply sensors once change a new ribbon to

keep printer performance and extend printer life.


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6. TroubleshootingThe following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

6.1 LED Status This section lists the common problems that according to the LED status and other problems you may encounter when operating the printer. Also, it provides solutions.

LED Status / Color

Printer Status

Possible Cause

Recovery Procedure

OFF No response No power * Turn on the power switch.

* Check if the green LED is lit on power

supply. If it is not lit on, power supply

is broken.

* Check both power connections from

the power cord to the power supply

and from the power supply to the

printer power jack if they are

connected securely.

Solid Green ON The printer is

ready to use

* No action necessary.

Green with

blinking

Pause The printer is

paused

* Press the FEED button to resume for

printing.

Red with

blinking

Error The out of label or

ribbon or the

printer setting is

not correct

1. Out of label or ribbon

* Load a roll of label and follow the

instructions in loading the media then

press the FEED button to resume for

printing.

* Load a roll of ribbon and follow the

instructions in loading the ribbon then

press the FEED button to resume for

printing.

2. Printer setting is not correct

* Initialize the printer by instructions in

“Power on Utility” or “Diagnostic Tool”.


41

Note:

Printer status can be easily shown on the Diagnostic Tool. For more information about the

Diagnostic Tool, please refer to the instruction in the software CD disk.

6.2 Print Quality Problem Possible Cause Recovery Procedure

Not Printing

Check if interface cable is well

connected to the interface connector.

Re-connect cable to interface.

The serial port cable pin configuration

is not pin to pin connected.

Please replace the cable with pin to

pin connected.

The serial port setting is not consistent

between host and printer.

Please reset the serial port setting.

The port specified in the Windows

driver is not correct.

Select the correct printer port in the

driver.

The Ethernet IP, subnet mask, gateway

is not configured properly.

Configure the IP, subnet mask and

gateway.

No print on the

label

Label or ribbon loaded not correctly. Follow the instructions in loading the

media or loading the ribbon.

Ribbon run out. Loading the ribbon.

Continuous

feeding labels The printer setting may go wrong.

Please do the initialization and

gap/black mark calibration.

Paper Jam

Gap/black mark sensor sensitivity is not

set properly (sensor sensitivity is not

enough)

Calibrate the gap/black mark sensor.

Make sure label size is set properly. Set label size exactly as installed paper in the labeling software or program.

Labels may be stuck inside the printer

mechanism near the sensor area.

Remove the stuck label.

Poor Print Quality Top cover is not closed properly. Close the top cover completely and make sure the right side and left side levers are latched properly

Check if supply is loaded correctly. Reload the supply.

Ribbon and media are incompatible. Change the ribbon or label combination.

Check if dust or adhesives are

accumulated on the print head.

Clean the print head.


42

Check if print density is set properly. Adjust the print density and print speed.

Check print head test pattern if head

element is damaged.

Run printer self-test and check the print head test pattern if there is dot missing in the pattern.


43

7. LED and Button Operation

7.1 LED LED Color Description

Green/ Solid This illuminates that the power is on and the device is ready to use.

Green/ Flash This illuminates that the system is downloading data from PC to memory and the printer is paused.

Amber This illuminates that the system is clearing data from printer.

Red / Solid This illuminates printer head open, cutter error. Red / Flash This illuminates a printing error, such as head open,

paper empty, paper jam, ribbon empty, or memory error etc.

7.2 Button Operation Feed Press the button when the LED is green.

It feeds the label to the beginning of the next label.

Pause Press the feed button during printing The printing job is suspended.

Ribbon Sensor and

Gap/Black Mark

Sensor Calibration

1. Turn off the power switch.2. Hold on the button then turn on the power switch.3 Release the button when LED becomes red and blinking.

(Any red will do during the 5 blinks). It will calibrate the ribbon sensor and gap/black

mark sensor sensitivity. The LED color will be changed as following order：




44

Gap/Black Mark

Sensor Calibratio,

Label Length

Measurement, Self

Test and enter Dump

Mode

1.Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED becomes amber and

blinking. (Any amber will do during the 5 blinks). The LED color will be changed as following order.


It calibrates the sensor and measures the label length and prints internal settings then enter the dump mode.


Printer Initialization

1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns green after 5 amber

blinks. (Any green will do during the 5 blinks). The LED color will be changed as following:


Note: Always do gap/black mark sensor calibration after printer initialization.

Black Mark Sensor

Calibration

1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns green/amber after 5

green blinks. (Any green/amber will do during the 5 blinks). The LED color will be changed as following:



45

Gap Sensor

Calibration

1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns red/amber after 5

green/amber blinks. (Any red/amber will do during the 5 blinks). The LED color will be changed as following:


Skip AUTO.BAS 1. Turn off printer power. 2. Press the FEED button and then turn on power. 3. Release the FEED button when LED becomes solid

green. The LED color will be changed as following:


4. Printer will be interrupted to run the AUTO.BAS program.


46

Revise History

Date Content 2009/10/14 *Revise section 3.8

*Add section 3.9

2010/11/23 * Revise section 1, 2.3 and 3.1

2013/4/2 Modify section 2.2(cutter spec) and 4.2(V7.0 F/W self test)

2014/11/11 Modify section 2.2(peel-off spec)


Nederland Nieuwland Parc 159 3351 LJ Papendrecht Tel: +31(0)78 615 20 33 E-mail: [email protected] Website: www.altec.nl

BelgiëErasmuslaan 11 1804 EppegemTel: +32(0)2 270 34 88 E-mail: [email protected] Website: www.altec.be


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