Employer Informational Packet Dear Participant/Representative: Welcome aboard! Public Partnerships, LLC (PPL) is the Fiscal/Employer Agent (F/EA) that will support you by paying direct care workers (DSWs) and will assume responsibility for managing tax filings on your behalf. This informational packet contains additional program information, PPL’s Services and optional forms you may need in the future. Please keep this packet for your records. If you require program materials in alternate print format (for example, Braille or large print) please contact our customer service team. Please feel free to call us toll-free at 1-877-908-1749 or email us at flsimplypdo[email protected]if you have any questions. Our customer service team is available Monday through Friday 8:00 am until 8:00 pm EST and Saturdays 9:00 am to 1:00pm. We look forward to working with you! Sincerely, Public Partnerships, LLC Simply FL PDO Program Public Partnerships, LLC One Cabot Road, Suite 102 Medford, MA 02155 Phone: 1-877-908-1749 TTY: 1-800-360-5899 Paperw ork Fax: 1-855-206-1212 Paperw ork E-mail: flsimply[email protected]Customer Service E-mail: flsimplypdo[email protected]Web Site: www.publicpartnerships.com Employer of Record I I n n f f o o r r m m a a t t i i o o n n P P a a c c k k e e t t
Transcript
Employer Informational Packet
Dear Participant/Representative:
Welcome aboard! Public Partnerships, LLC (PPL) is the Fiscal/Employer Agent (F/EA) that will support you by paying direct care workers (DSWs) and will assume responsibility for managing tax filings on your behalf.
This informational packet contains additional program information, PPL’s Services and optional forms you may need in the future. Please keep this packet for your records.
If you require program materials in alternate print format (for example, Braille or large print) please contact our customer service team.
Please feel free to call us toll-free at 1-877-908-1749 or email us at [email protected] if you have any questions. Our customer service team is available Monday through Friday 8:00 am until 8:00 pm EST and Saturdays 9:00 am to 1:00pm. We look forward to working with you!
Sincerely,
Public Partnerships, LLC
Simply FL PDO Program Public Partnerships, LLC One Cabot Road, Suite 102 Medford, MA 02155
By signing below, I certify that I have provided the services to the participant during the
times described on this timesheet.By signing below, I certify that the participant has received the hours of service as
reported above.
CORRECT
INCORRECT
Sub-Total HoursTime Out AM/PMTime In AM/PM Sub-Total HoursTime Out AM/PMAM/PMTime In
Total Hours for Week 1: : Total Hours for Week 2: :
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*SUBMIT YOUR TIMESHEET ONLINE! GO TO
HTTP://FMS.PUBLICPARTNERSHIPS.COM FOR FAST, SECURE, REAL-TIME
VALIDATION
PUBLIC PARTNERSHIPS, LLC FL MCO SIMPLY HEALTHCARE DIRECT SERVICE WORKER TIMESHEET
Service Code:
33673
33673
Whether you have used other timesheets or not, you are probably wondering, “How in the world am I supposed to fill out this timesheet?” This worksheet should provide you with clear instructions for doing so.
PPL accepts electronic timesheets through the PPL Web Portal or paper timesheets by fax or mail.
There are 14 required fields on our timesheet. These are described below.
All of these fields MUST be completed for the timesheet to be paid. This list corresponds to the picture above.
1. DSW’s Name. Enter the name of the person providing services.
2. Participant’s Name. Enter the name of the person receiving services.
3. DSW’s ID. This is the ID given to the DSW by PPL. The unique ID number willconsist of a capital “E” followed by a five digit number. The system will generate thisunique identifier. DSWs will receive the unique identifier once all paperwork has beensubmitted and verified by PPL. Please call Customer Service if you want to verify yourDSW ID.
4. Participant ID Number. This is your Simply ID.
5. Service Type. Fill in the boxes with the service code (e.g., S5125). Please note thatyou will need to select the service based on your relationship to the Participant you areserving.
6. Begin Date. This is the first day of the pay period. The payroll schedule will list thesedates for you.
7. End Date. This is the last day of the pay period. The payroll schedule will list thesedates for you.
8. Time In/Time Out. This is the time the DSW started working and the time the DSWfinished working. Please see instructions below for entering overnight time and multipletimes per day.
9. AM/PM. Fill in the circle indicating if the work was done in the AM or PM.
10.Total Hours. Enter in the total number of hours worked. You do not need to roundtime to the closest 15 minutes.
11.Date of DSW’s Signature. This is the date the DSW signed the timesheet.
12.DSW Signature. This is the signature of the DSW.
13.Date of Participant Signature. This is the date that the Participant or Participant’srepresentative signed the timesheet.
14.Participant Signature. This is the Participant or Participant representative’s signature.An ‘X’ or a mark is accepted as a signature.
Special Situations
1. Working overnight. When you work overnight, there are special instructions forcompleting the timesheet. You must complete one line for work you did before midnight andanother line for work you did after midnight.
For example, say you worked overnight Friday night from 9:00 PM to 6:00 AM. Enter the start time as 9:00 PM as seen below. Enter the end time for that day as 11:59 PM. Now, you did not finish working at 11:59 PM, you just finished working on Friday at that time. Enter the rest of your time on Saturday as shown below – 12:00 AM to 6:00 AM.
2. Working multiple times in one day. Many DSWs work with someone multiple times in aday. You can enter two different in and out times on one timesheet, but you must enter eachon a separate line. If you need to enter more than two in and out times, you would need tomove onto a second timesheet for the same pay period.
For example, say you started working for Sally at 9:00 AM. You helped her until 10:05 AM. You left to run an errand, came back at 11:15 AM, and stayed until 12:30 PM. You would enter one line for each time you were providing services as shown below.
General Suggestions
Below are some general suggestions for successfully completing timesheets:
• Fill in the timesheet clearly. Your Employer will need to be able to read thetimesheet clearly or your payment may be delayed.
• Fill in all the required fields. You will not be paid unless all of the fields are filled in.
• Use dark ink.
• Use separate timesheets for different Participants. If you work with more than oneParticipant, make sure you use separate timesheets.
• Do not round time. Write the exact time. Our systems will round your time for you.
• If you make a mistake, use a new timesheet.
• Make sure the timesheets you submit are good copies. You can make copies of thetimesheets, but be sure that they are straight (not tilted) and full-sized.
Obtaining Timesheets
1. You can make copies of the timesheets we give you, but again, please make sure theyare full-sized.
2. You can download copies of the timesheets online at www.publicpartnerships.com. Clickon ‘Select a Program’ Where it says ‘Please choose your location,’ you should click onthe down arrow and select ‘Florida.’ Select 'Simply' and then select 'Program Documents'.
Participant Directed Option
PPL Web Portal
Instructional Manual
Table of Contents
Online User Registration for Participants & DSWs…………………………………...3
How DSWs Create & Submit Electronic Timesheets………………………………….8
How Participants Approve/Reject Electronic Timesheets…………………………17
You can download additional instructions online at www.publicpartnerships.com.
Go to the Simply FL PDO program, click on “Program Login” in the upper‐right corner, select “Florida” from the drop‐down menu, click on the “Simply PDO” link.
How to Guide for the PPL Web‐PortalHow to Register Online
Online Registration Page 3
Welcome to the PPL Web Portal system!
How do I register online? This document will outline for you how to set up your Username and Password so that you can begin using the PPL Web Portal. The process for online registration is the same for both Participants & DSWs.
1. The first thing you should do is type in the web address provided below intoyour browser: (we recommend saving this as a favorite, so that you don’t haveto keep typing it in).
2. A log in screen will appear. You will use this screen to log into the Web Portalafter you have registered.
As a Participant once you are registered you will be able to use the PPL Web Portal for
Managing your Authorizations Approving your Direct Service Worker’s E-Timesheets Viewing the status of your Direct Service Worker’s E-Timesheets
As a DSW once you are registered you will be able to use the PPL Web Portal to:
Creating Timesheets Reviewing your Timesheet Payment Status
How to Guide for the PPL Web‐PortalHow to Register Online
Online Registration Page 4
3. Select the Online User Registration hyper link below the login button on theLogin Screen.
4. This will bring you to the New User Registration screen. It will ask you tochoose your state.
5. You should select FLORIDA from the drop down list.
6. After you select your state two new data fields will appear: Program and RoleSelect your Program – FL MCO Simply
How to Guide for the PPL Web‐PortalHow to Register Online
Online Registration Page 5
Select your Role – (if you choose the incorrect role the system will not be able to verify your information.
If you are the Participant or Representative select the PARTICIPANT role. If you are the Direct Care Worker select the Direct Service Worker role.
7. After you have selected your role hit the NEXT button to continue on toregistration.
By choosing the correct role the system now knows which information to look up for your account.
VERY IMPORTANT!! If you do not choose the correct role the system will be unable to find your account in order for you to complete your registration.
8. You will be brought to the STEP 2. Verify Credentials screen. You are nowrequired to verify who you are by completing the three data fields below :
PPL ID: This number has been generated by PPL and is unique to each participant in the program. It may also be referred to as your Participant or DSW ID. Last Name: This is the Participant’s or DSWs last name
How to Guide for the PPL Web‐PortalHow to Register Online
Online Registration Page 6
D.O.B: This is the Participant’s or DSWs date of birth, which we have onfile in the system already.
Please note IMPORTANT for users registering under the Participant Role ONLY! Even though you are representing the Participant, you still put the D.O.B of the Participant in the system, not yours. Please enter the date of birth in the format below:
Ex. Correct = 12/12/1988 Ex. Wrong = 12/12/88
If the system is unable to verify your information there are potentially two issues:
1. The Participant’s or DSWs information was inaccurately entered at thetime of enrollment. In order to resolve this:
You should call Customer service and provide the Participant/DSW ID so that PPL can verify the demographic information we have on file.
2. You will now be brought to Step 3: User Information page. This is thepage in which you will actually register yourself as a user in the system.You will be asked for the following information:
How to Guide for the PPL Web‐PortalHow to Register Online
Online Registration Page 7
Username- PPL suggests that you use the first letter of your first name and your last name.
i. Ex. Mary Poppins = MPoppins1. Please note, if the user name you selected is already in
use you will need to select a different username.
Password- Your password must be at least 6 characters long and contain at least 1 numerical character, 1 capitalized character and 1 lower case character. Please be aware that your password will be case sensitive.
Confirm Password- Here, you need to retype the password you created.
Email Address- Your email address is an optional field. PPL will use this to send information pertaining to your timesheets to your email account. Please note: If you provide an email address you will receive an email confirmation of your username and password.
Security Questions- You should choose three questions from the drop down menu. Put the answers to these questions in the data field next to it.
i. If you ever needed to change your username or passwordthese questions provide a layer of security to protect yourprivacy. So that only YOU can change your user registrationinformation.
How to Guide for the PPL Web‐PortalHow to Register Online
Online Registration Page 8
3. If you are happy with all of your information hit the SUBMIT button.
CONGRATULATIONS! You are now registered and ready to Log In to the Web Portal!
How To Guide for the PPL Web‐PortalHow to Create & Submit an Electronic Timesheet
Create & Submit Timesheets Page 8
Direct Service Worker (DSW): How to Create and Submit a timesheet
1. Log in to the PPL Web Portal using your pre assigned username and password
3. Here, you will see two options in the gray header bar.a. Create Timesheetb. Search Timesheet
4. Select the option for “Create Timesheet” by clicking on the words. You will seethe “Participant Search” page below:
5. The participant search page will show all of the participants you work for.a. In the example above you work for “ASSOC CONSUMER” if you would
like to submit a timesheet for Mr. CONSUMER the blue hyperlink to theright of the page.
How To Guide for the PPL Web‐PortalHow to Create & Submit an Electronic Timesheet
Create & Submit Timesheets Page 9
b. If you are trying to submit a timesheet for a different participant andthey do not appear here, you may not be associated with thatparticipant in the system. You should call Customer Service todetermine what the next step is.
i. This can happen if PPL has not received/or processedyour paperwork for this participant yet.
6. After selecting the blue hyper link you will see the “Submit Timesheet” pagebelow:
a. This is the beginning of the timesheet creation process.
7. In this first screen you should click on the calendar box to select the pay periodyou are submitting time for.
How To Guide for the PPL Web‐PortalHow to Create & Submit an Electronic Timesheet
Create & Submit Timesheets Page 10
8. After selecting the correct pay period you will be taken to the screen below:
9. This page is where you will enter in the time you worked for the pay period.a. If you didn’t work on one day, that’s ok, just leave it blank.
10. At the top of the page you should confirm that you are putting together atimesheet for the right participant.
a. You also have the option of selecting a “Common Service”.
b. This dropdown feature is used by direct service workers who providethe same service throughout the entire pay period.
c. The common service drop down lets you populate every line of thetimesheet at once instead of filling in each day individually.
d. The common service drop down is optional; you do not have to usethis feature.
How To Guide for the PPL Web‐PortalHow to Create & Submit an Electronic Timesheet
Create & Submit Timesheets Page 11
If you choose to use it you will see something similar to the example below:
If you choose not to use the “Select Common Service” feature. You should enter in the service type for each of the days worked.
11. To enter the service per day click on the “Service” drop down bar on the dayyou worked.
Every day you work must have a service selected.
If you worked a service that does not appear in your drop down menu please contact customer service. This typically means we did not receive a rate or enrollment paperwork required for that service type.
12. Next you should select the hours in the day that you worked.
How To Guide for the PPL Web‐PortalHow to Create & Submit an Electronic Timesheet
Create & Submit Timesheets Page 12
a. To select the time of day you started click on the “Time In” dropdown:
b. To select the time of day you ended click on the “Time Out” dropdown:
c. You can also select minutes if you would like.
If you worked multiple shifts in one day select the “There are more hours” button.
After selecting the “There are more hours” button an additional line will be created for the day worked.
o You will need to enter in the:service type (which can be different)the hours worked
o You may also remove time if you need to. To removetime select the “Remove Time” button.
How To Guide for the PPL Web‐PortalHow to Create & Submit an Electronic Timesheet
Create & Submit Timesheets Page 13
13. You also have the option to copy and paste each line individually. To copy aline.
a. First click on the “Copy” button of the line you would like to copy. Inthis case the line on top.
Next click on the “Paste” button of the line you would like to put the copied information in. In this case the line at the bottom.
14. When you have finished entering in the days worked scroll to the bottom ofthe page and click on the “Next” button.
15. You will be taken to the “Confirm Timesheet” page. In this page you shouldreview the timesheet you entered for completeness and accuracy.
How To Guide for the PPL Web‐PortalHow to Create & Submit an Electronic Timesheet
Create & Submit Timesheets Page 14
16. Next scroll to the bottom of the “Confirm Timesheet” page. You will see thefollowing attestation that the hours are accurate:
Before you may submit your timesheet you must check the box.
After acknowledging that the timesheet is accurate and truthful, the “SUBMIT” button will become available to select.
17. If the timesheet is incorrect and you would like to edit it. Click on the “Edit”button to return to the previous screen.
18. If the timesheet is correct but incomplete you can save your work. Click on the“Save My Work” button.
a. Some direct care workers like to enter their time every day rather thanat the end of the pay period.
b. This feature allows you to enter time as you work it without submittingit for approval until the very end.
How To Guide for the PPL Web‐PortalHow to Create & Submit an Electronic Timesheet
Create & Submit Timesheets Page 15
19. If the timesheet is correct and complete you should submit it to theParticipant/Employer/Authorized Representative for approval. Click on the“Submit” button to submit it to the Participant/Employer/AuthorizedRepresentative.
20. After you haves selected the Submit button the following page will appear:
21. If there is a problem with your timesheet that would cause it to not be paid,than the Web Portal will not allow the timesheet to be submitted for approvaluntil the problem is fixed.
Examples: a. Overlapping timeb. Missing paperworkc. Missing DSW Rates
22. On the top of your timesheet you will see red alerts that tell you what iswrong with your timesheet. If you do not understand any or even one of themessages, please call customer service.
a. As you can see in the example below on 4/1/10 we are missing theEmployment packet.
b. On 4/2 the employee submitted time for a service type but it appearsthat we do not have a rate in the system.
How To Guide for the PPL Web‐PortalHow to Create & Submit an Electronic Timesheet
Create & Submit Timesheets Page 16
c. If you feel that any of the alert messages in red are incorrect, please callcustomer service.
d. If you believe they are correct please submit the missing information toPPL as soon as possible so that PPL staff can enter it into our system.Then resubmit your timesheet for approval.
23. Once you have successfully submitted your timesheet for approval, it will beup to the Participant, or Representative to approve the timesheet.
24. You can monitor the approval status by searching on your timesheets andreviewing the status name.
a. As long as the timesheet is in the “Submitted” status it has not beenapproved.
Important Note: Do not assume that if you submitted your timesheet it will be paid. You will want to monitor the status of your timesheet until it has reached “APPROVED” status.
Once the timesheet has an “Approved” status, it has been sent to PPL for payment.
How To Guide for the PPL Web‐Portal How to Approve/Reject & Submit E‐Timesheets
Approve/Reject Timesheets
Participant/Representative: How to approve/reject & submit e‐timesheets for payment.
25. You will default on the “Timesheet List” page when you log in.
26. In this page you can search for timesheets based on:a. Timesheet Status
b. Timesheet Start Datec. Timesheet Submitted Dated. Check Numbere. Direct Service Worker Name
i. You may want to use this search feature if you have multipledirect care workers and you want to view all of their submittedtimesheets.
How To Guide for the PPL Web‐Portal How to Approve/Reject & Submit E‐Timesheets
Approve/Reject Timesheets
Note: To search ALL timesheets be sure to select “ALL”. If you just want to see the ones which you need to approve select “SUBMITTED”.
27. Below is an example of the search results screen.
You will be able to View a timesheet anytime you like. You will notice when a timesheet has been submitted to you for approval, it will have a status of “Submitted” you will need to either approve or reject a timesheet.
PPL cannot pay timesheets unless they have been approved by you. By using the Web Portal to approve timesheets, we log an electronic signature based upon your unique username and password.
28. Select the “Approve/Reject” button.
29. After selecting the “Approve/Reject” button the screen below will appear.
How To Guide for the PPL Web‐Portal How to Approve/Reject & Submit E‐Timesheets
Approve/Reject Timesheets
The timesheet will appear so that you can review it while you Approve/Reject. At the bottom of the page you will see three options “Show Printable Version (PDF)”, “Approve”, “Reject”.
30. The “Show Printable Version (PDF)” button allows you to print your timesheetso that you can keep a hard copy for your records.
You do NOT need to print your timesheet if you don’t want to. Timesheets will always be maintained electronically for your review.
31. After you have reviewed your timesheet and determined that it is accurateyou should approve the timesheet for payment.
TIMESHEET APPROVAL
32. To approve the timesheet select the “Approve” button.
How To Guide for the PPL Web‐Portal How to Approve/Reject & Submit E‐Timesheets
Approve/Reject Timesheets
33. After selecting the “Approve” button you will see the screen below.You will still have the option to print a paper copy of the timesheets for your records. You can print the approved timesheet by selecting the “Show printable version (PDF)” at the bottom of the screen.
Your timesheet will now be in “Approved” status. PPL will process all “APPROVED” timesheet according to your pay schedule.
TIMESHEET REJECTION
34. If you have reviewed the timesheet and you have determined that it is notcorrect you can choose to reject the timesheet.
35. Scroll to the bottom of the page and select the reason why the timesheet hasbeen rejected. You are also able to add additional notes if you would like to.
When a timesheet is rejected it is sent back to the direct care worker for correction and review. Your direct care worker will see the reasons you entered for rejection and will correct the timesheet based upon your reasons.
36. After entering your rejection reasons select the “Reject” button.
How To Guide for the PPL Web‐Portal How to Approve/Reject & Submit E‐Timesheets
Approve/Reject Timesheets
37. Your DSW will need to make the correction and submit their timesheet againfor approval. Remember! PPL will not pay for timesheets that are notapproved.
By approving the timesheet, it is automatically entered into PPL payroll system for payment. You can track the progress of the timesheet status any time you want!
When it has been paid the timesheet status will show “PAID”. If it has a status of “IN PROGRESS”, it means that PPL’s payroll team is in the
process of cutting the check to your direct care worker.
You can download additional instructions online at www.publicpartnerships.com.
Go to the FL PDO program, click on “Program Login” in the upper‐right corner, select “Florida” from the drop‐down menu, click on the “Simply FL PDO” link.
Congratulations! You now know how to approve or reject your timesheets!
RICK SCOTTGOVERNOR Better Health Care for all Floridians ELIZABETH DUDEK
SECRETARY
PRIVACY POLICY ACKNOWLEDGEMENT FORM
I acknowledge that I have received a copy of the privacy policies from the Florida Department ofLaw Enforcement and the Federal Bureau of Investigation, which describe the exchange ofinformation where criminal record results will become part of the Care Provider Background Screening Clearinghouse.
I understand and agree that I will read and comply with the guidelines contained in the privacy policies.
Employee/Contractor Name (Printed)
Employee/Contractor Signature
Date
2727 Mahan Dr i ve , MS#40Ta l l ahassee, F lo r i da 32308
V is i t AHCA onl i ne atAHCA.MyFlor i da.com
FLORIDA DEPARTMENT OF LAW ENFORCEMENT
NOTICE FOR APPLICANTS SUBMITTING FINGERPRINTS WHERE CRIMINAL RECORD RESULTS WILL BECOME PART OF THE CARE PROVIDER BACKGROUND SCREENING CLEARINGHOUSE
NOTICE OF:
SHARING OF CRIMINAL HISTORY RECORD INFORMATION WITH SPECIFIED AGENCIES,RETENTION OF FINGERPRINTS,PRIVACY POLICY, ANDRIGHT TO CHALLENGE AN INCORRECT CRIMINAL HISTORY RECORD
This notice is to inform you that when you submit a set of fingerprints to the Florida Department of Law Enforcement (FDLE) for the purpose of conducting a search for any Florida and national criminal history records that may pertain to you, the results of that search will be returned to the Care Provider Background Screening Clearinghouse. By submitting fingerprints, you are authorizing the dissemination of any state and national criminal history record that may pertain to you to the Specified Agency or Agencies from which you are seeking approval to be employed, licensed, work under contract, or to serve as a volunteer, pursuant to the National Child Protection Act of 1993, as amended, and Section 943.0542, Florida Statutes. "Specified agency" means the Department of Health, the Department of Children and Family Services, the Division of Vocational Rehabilitation within the Department of Education, the Agency for Health Care Administration, the Department of Elder Affairs, the Department of Juvenile Justice, and the Agency for Persons with Disabilities when these agencies are conducting state and national criminal history background screening on persons who provide care for children or persons who are elderly or disabled. The fingerprints submitted will be retained by FDLE and the Clearinghouse will be notified if FDLE receives Florida arrest information on you.
Your Social Security Number (SSN) is needed to keep records accurate because other people may have the same name and birth date. Disclosure of your SSN is imperative for the performance of the Clearinghouse agencies’ duties in distinguishing your identity from that of other persons whose identification information may be the same as or similar to yours.
Licensing and employing agencies are allowed to release a copy of the state and national criminal record information to a person who requests a copy of his or her own record if the identification of the record was based on submission of the person’s fingerprints. Therefore, if you wish to review your record, you may request that the agency that is screening the record provide you with a copy. After you have reviewed the criminal history record, if you believe it is incomplete or inaccurate, you may conduct a personal review as provided in s. 943.056, F.S.,and Rule 11C8.001, F.A.C. If national information is believed to be in error, the FBI should be contacted at 304-625-2000. You can receive any national criminal history record that may pertain to you directly from the FBI, pursuant to 28 CFR Sections 16.30-16.34. You have the right to obtain a prompt determination as to the validity of your challenge before a final decision is made about your status as an employee, volunteer, contractor, or subcontractor.
Until the criminal history background check is completed, you may be denied unsupervised access to children, the elderly, or persons with disabilities.
The FBI’s Privacy Statement follows on a separate page and contains additional information.
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Participants, Representatives, Direct Service Workers and Case Managers can reach the customer service center by calling toll-free 1-877-908-1749. The Customer Service Center is open between 8:00 am and 8:00 PM EST, Monday through Friday and Saturdays 9:00 am to 1:00 pm. At all other times, a messaging system is available.
Our customer service staff is also available by email at [email protected].
PPL has a separate phone line (1-800-360-5899) that connects callers to our TTY system. This is for people with hearing and/or speech impairments who use text telephones.
We use our Customer Service Center voicemail system as a back up during regular business hours. The voicemail system is also available during times when the office maybe closed such as nights, weekends, and holidays. PPL will return all calls left on voicemail during business hours within one business day of receiving the message.
PPL’s Customer Service Center has experienced Customer Service Representatives. Customer Service representatives are trained to communicate with a diverse population of people. Over half of our Customer Service team are fluent in both Spanish and English. We also have access to translation services through our Language Line. The language line helps people who speak other languages. PPL does not charge callers for translation services.
PPL enters all calls received, including any complaints that we may receive, directly into our computer system. We identify the caller, the reason for the call, and the date received. We also track how we addressed the issue and the date it was resolved. This allows for easy reporting and tracking of calls so that we can provide the best service to you possible.
Please call us at 1-877-908-1749 if you have any questions. We look forward to working with you!
Simply FL PDO Program Public Partnerships, LLC One Cabot Road, Suite 102 Medford, M A 02155
