+ All Categories
Home > Documents > TULASI QUESTION

TULASI QUESTION

Date post: 09-Apr-2018
Category:
Upload: kathikanagini
View: 225 times
Download: 0 times
Share this document with a friend

of 107

Transcript
  • 8/7/2019 TULASI QUESTION

    1/107

    M B A P R O G R A M M E

    TRAINING & DEVELOPMENT

    INTRODUCTION

    Human Resource Management (HRM) is a management function that helps

    managers recruit, select, training and develops members for an organization.

    Obviously, HRM is concerned with the people s dimension in organization. Human

    Resource Management is a broad concept. Personnel management and Human

    Resource (Management) development are a part of HRM. Human Resource

    Management is concerned with the people dimension in management since every

    organization is made up of people acquiring this services, developing their skills,

    motivating them to high levels of performance and ensuring that they continue to

    maintain their commitment to the organization, are essential to achieving organization

    objectives. This is true regardless of the type or organization government, business

    education, health, generation or social action. Getting and keeping good people incritical to the success of every organization whether profit or nonprofit, public or

    private.

    Those organizations that are able to achieve their goals and efficient and

    spending .the efficient spending the least amount of resources necessarily, that is in

    efficient or inefficient risk the hazards of stagnating of business. Survival of the

    organization requires competent managers and workers coordination their efforts

    towards an ultimate goal. While succeful coordination cant guarantee success

    organization there unsucceful in getting such coordinate from managers and workers

    will ultimately full.

    1MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    2/107

    M B A P R O G R A M M E

    HRM is process consisting of four functions:

    1) Acquisition

    2.) Development

    3) Motivation and

    4) Maintenance of Human Resource

    The most valuable asset of an organization is m- man power (or) Human

    resources it may be thought as the total knowledge, skills, creative abilities, talents and

    aptitudes of an organizations work force as well as the values and attitudes and benefits

    of an individual involved.

    Human resource planning is integrated approach performing the planning

    aspects of the personal function in order to have a sufficient supply of adequately

    developed and motivated people to perform the duties and tasks required to meet

    organizational objectives and satisfy the individual needs and goals of the

    organizational members.

    -----Leon. C. Megginsson.

    Meaning and importance:

    Corporate manpower planning refers to the application of planning process

    order to assess the requirement of manpower and also for procuring, utilizing and

    developing the human resources at the level of the enterprise in order to attain the

    corporate objectives.

    Human resource planning is double-edged weapon. It leads to maximum

    utilization of human resources excessive labor turnover and high absenteeism, improves

    productivity and aid in achieving of an organization.

    resource planning is the responsibility of the both line and staff managers.

    The line manager is responsible for estimating the manpower requirements. The staff

    2MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    3/107

    M B A P R O G R A M M E

    manager provides the supplementary information in the form of the records and

    estimates.

    TRAINING:

    Training is the process of increasing the knowledge and skills for doing a

    particular job. It is an organized procedure by which people learn knowledge and skill

    for definite purpose. The purpose of training is basically to bridge the gap between job

    requirements and present competence of an employee training is aimed at improving

    the behavior and performance of a person. It is a never ending and continuous process.

    DEFINITION

    According to training is the act of increasing the knowledge and

    skills of an employee for doing a particular job _ Flippo.

    NEED FOR TRAINING

    The need for training arises due to the following reasons:-

    To match the employee specifications with the job requirements and

    organizational needs.

    To achieve the goal of organizational viability and the transformational process.

    To meet the challenges of latest technology i.e., mechanization, computation and

    automation.

    To meet the organizational complexities such as manufacturing of multiple

    products and bi- products are dealing in services of diversified lines, extension of

    operation to various regions of the country or in overseas countries.

    3MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    4/107

  • 8/7/2019 TULASI QUESTION

    5/107

    M B A P R O G R A M M E

    success of our educational and industrial training progammes the success or has been

    archived by a tendency in many quarters to regard to training person. Its almost

    traditional in America to believe that if something is good, more of the teaching is even

    better. Hence, we can take more vitamin pills to solve personals health problem and

    more training to solve our manpower problem. Over and under emphasis on training

    system largely from inadequate recognition and determination of training needs and

    objectives. Stem also from back recognition of the professional techniques of modern

    industrial training.

    ADVANTAGES OF TRAINING

    Improves the morale of the workforce.

    Helps people identify with organization goals.

    Helps create a better corporate image.

    Improves the relationship between boss and subordinate..

    Provides information for future needs in all areas of the organization.

    Creates an appropriate climate for growth, communication.

    Helps the individual in making better decision and defective problem solving.

    Provides information for improving knowledge on leadership, communication

    kills and attitudes.

    DEVELOPMENT

    Management development programs are future oriented and more concernededucation that is employee training or assisting a person to become a better performer.

    It is a long-term educational process utilizing a systematic and organized

    procedure by which managerial personnel learn conceptual and theoretical knowledgefor general purpose. Development is related with less skill oriented but stresses on

    5MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    6/107

    M B A P R O G R A M M E

    knowledge about business environment, principles and techniques, human relations of

    specific industry analysis .It also covers not only those, which improve job performance,

    but also those which bring about growth of the personality. It helps individual

    actualization of their potential capacities so that they become not only good employees

    but also better men and women. In organizational terms, it is intended to equip persons

    to earn promotion and greater responsibility.

    TRAINING AND DEVELOPMENT

    Every organization needs to have well-trained and experienced people to

    perform the activities that have to be done. If current or potential job occupants can

    meet this requirement training is not important when this is not the case, it is not

    necessary to raise the skill levels and increase the versatility and adaptability of

    employees.

    As jobs have become more complex the importance of employee training has

    increased when jobs were simple, easy to learn and influenced to only a small degree by

    technological changes, there was little need for employees to upgrade or alter their

    skills. But the rapid changes taking place during the last quarter-century in our highly

    sophisticated and complex society have created increased pressure for organizations to

    readapt the products and services produced. The manner in which products and

    services are produced and offered, the types of jobs required and the types of skills

    necessary to complete these jobs.

    Training moulds the employees attitudes and helps them to achieve the

    better co-operation with the company and greater loyalty to it. The management is

    benefited in the sense that highest standards of quality are achieved further trained

    employees make better and economical use of materials and the equipment, there fore

    wastage for constant supervision is reduced. Successful candidates placed on the jobs

    need training to perform their duties effectively. Workers must be trained to the

    minimum and avoid accidents. It is not only the workers who need training but

    6MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    7/107

    M B A P R O G R A M M E

    supervisors, and executives also need to be developed in order to enable them to grow

    and acquire maturity of thought and actions. Training and development constitute and

    ongoing process in any organization.

    DISTINCTION BETWEEN TRAINING AND DEVELOPMENT

    Training is a short-term process utilizing a systematic and organized

    procedure by which non-managerial personnel learn technical knowledge and skill for

    definite purpose.

    Development is a long-term process utilizing a systematic and organized

    procedure by which managerial personnel learn conceptual and theoretical knowledge

    for general purpose.

    IMPORTANCE OF TRAINING AND DEVELOPMENT

    Training is the corner stone of sound management for which it makesemployees more effective and productive. It is actively and intimately connected with all

    the personnel or managerial activities. It is an integral part of the whole management

    program, with all its many activities functionally interrelated.

    Training and development program helps to remove performance

    deficiencies in employees. This is particularly true when

    The deficiency is caused by lack of ability rather than lack of motivation to

    perform.

    The individuals involved have the aptitude and notation needed to learn to do the

    job better.

    Supervisors and peers are supportive of the desired behaviors

    7MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    8/107

    M B A P R O G R A M M E

    There is greater stability, flexibility, and capacity for growth in

    organization training contributes to employee stability in at least two ways.

    Employees become efficient after under going training. Efficient employees

    contribute to the growth of the organization. Growth renders stability to the

    work force. Further, trained employees need to stay with the organization.

    NEED FOR TRAINING AND DEVELOPMENT

    We propose that management can determine the need for training by

    answering four questions.

    1. What are the organization goals?

    2. What tasks must be completed to achieve these goals?

    3. What behaviors are necessary for each incumbent to complete his or herassigned tasks?

    4. What deficiencies, if any do incumbents have in the skills, knowledge or

    attitude required performing the necessary behaviors?

    These questions demonstrate the close link between human resource

    planning and determination of training needs based on our determination of the

    organizations needs, the type of work out training program should follow up

    naturally. Once we can answer question 4 we have a grasp of the extent and

    nature of our training needs.

    What kind of signals can warn a manager that employee training may be

    necessary? Clearly the more obvious ones relate directly to productivity.

    Inadequate job performance or a drop in productivity. The former is likely to

    occur in the early months on a new job. When individuals are making a

    satisfactory effort attention should be given towards raising the skill level of the

    8MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    9/107

    M B A P R O G R A M M E

    worker. When a manager is confronted with a drop in productivity, it may

    suggest that skills need to be fine tuned.

    In addition to productivity measures a high reject rate or larger than usual

    scrap page may indicate a need for employee training. A rise in the member of

    accidents reported also suggests some type of retraining is necessary. There are

    also the future element changes that are being impressed on the workers as a

    result of a job redesign or a technological break through. These types of job

    changes require a training effort

    That is fewer crises oriented that is a preparation for planned change rather than

    a reaction to immediately unsatisfactory conditions.

    Training will be judged by its contribution to performance where

    performance is a function of skills, motivation and the opportunity to perform.

    Managers must compare the value received from the increase in performance

    that can be attributed to training with the costs incurred in that training. The

    desire for improved worker productivity cannot be approached in a vacuum. The

    benefits that occur from training must exceed the costs incurred, when

    inadequate performance results from a motivation problem rather than skill

    problem.

    Once it had been determined that training is necessary, training goalsmust be established. Management should explicitly state what changes or results

    are sought for each employee. It is not adequate merely to say that change in

    employee knowledge, skills, attitudes or how much we would argue that these

    goals should be tangible, verifiable and measurable. They should be clear to both

    management and the employee.

    9MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    10/107

    M B A P R O G R A M M E

    PROCESS OF TRAINING

    10MADDI LAKSHMAIAH&CO.LTD

    TRAINING

    TRAINING

    NEEDSANALYSIS

    TRAINING

    EVALUTION

    TRAINING

    IMPLEMEN

    T

    TRAININ

    G

  • 8/7/2019 TULASI QUESTION

    11/107

    M B A P R O G R A M M E

    TRAINING NEED ANALYSIS (TNA)/TRAINING NEED

    IDENTIFICATION (TNI)

    An analysis of training needs an essential requirement to the design of effective

    training. Purpose of training need analysis is to determine whether there is a gap

    between what is required for effective performance and present level of

    performance.

    Training Need arises at three levels

    Organization level

    Individual level

    Operational level

    Corporate need and training need are interdependent because the organization

    performance ultimately depends on the performance of its individual employee

    and its subgroup.

    Organizational level Training need analysis at organizational level focuses in

    strategic planning, business need, procedures, structures, policies, strengthen, and

    weaknesses and external environment such as opportunities and threats. After

    doing theSWOT analysis, weaknesses can be dealt with the training interventions,

    while strengths can further be strengthened with continued training. Threats can

    be reduced by identifying the areas where training is required. And, opportunities

    can be exploited by balancing it against costs. For this approach to be successful,

    the HR department of the company requires to be involved in strategic planning.

    In this planning HR develops strategies to be sure that the employees in the

    organization have the required knowledge, skills, and attributes (KSAs) based on

    the future KSAs requirements at each level.

    11MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    12/107

  • 8/7/2019 TULASI QUESTION

    13/107

    M B A P R O G R A M M E

    to be done plus the tasks that will be required in the future. based on

    the information collected; training need analysis (TNA) is done.

    BENEFITS OF NEED ASSESSMENT

    Training programs are designed to achieve specific goals that meetfelt need. There are many benefits of need assessment.

    Trainers may be informed about the broader need of the trainees.

    Trainers re able to pitch their course inputs closer to the specific

    needs of the trainees.

    Assessment makes training department more ccountable and more

    clearly linked to other human resource activities, which make the

    training programs easier to sell to line managers.

    TRAINING DESIGN

    The design of the training program can be undertaken only when a

    clear training objectives has been produced. The training objectivesclear what goal has to be achieved by the end of training program i.e.

    what the trainees are expected to b able to do at the end of their

    training. Training objectives assist trainees to design the training

    program.

    13MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    14/107

    M B A P R O G R A M M E

    The trainer Before starting a training program, a trainer analyses

    his technical, interpersonal, judgment skills in order to deliver quality

    content to trainers.

    The trainees A good training design requires close secretions the

    trainees and their profiles. Age, experience, needs and expectations of

    the trainees are some of the important factors that affect training

    design.

    Cost of training

    It is one of the most important considerations in designing a

    training programme. A training programme involves cost of

    different types. These may be in the form of direct expenses

    incurred in training, cost of training material to be provided,

    arrangement of physical facilities and refreshment, etc.besides

    these expenses the organization has to bear indirect cost in the

    form of loss of production during training period. Ideally, a

    training programme must be able to generate more revenues

    than the cost involved.

    Training climate

    A good training climate comprises of ambience, tone, feelings, positive

    perception for training program etc. therefore, when the climate is

    favorable nothing goes wrong but the unfavorable, almost every thing goes

    wrong.

    14MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    15/107

    M B A P R O G R A M M E

    15MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    16/107

    M B A P R O G R A M M E

    16MADDI LAKSHMAIAH&CO.LTD

    Organizational

    resources

    practices

    priorites.etc

    Trainer Training climates Trainees

    Trainers skillsTrainees learning

    style

    Training

    objectives

    Training

    strategies

    Training

    tactics

    Support

    facilities

    Program

    design

    Terminal

    objectives

    Training

    topics

    On\off the

    job

    Break up program contentsEnablingobjective

    s

    Lesson objectives Categorize contents into information,

    knowledge, skills, and attitudes

    Sequence the contents

    Determine learning outcomes for

    each topic

    Constraints

  • 8/7/2019 TULASI QUESTION

    17/107

    M B A P R O G R A M M E

    TRAINING DESIGN

    Trainees learning style the learning style, age, experience,

    educational of trainees must be kept in mind in order to get the right

    pitch it the design of the program.

    Training strategies Once the training objective has been

    identified, the trainer translates it into specific training area and

    modules. The trainer prepares the priority list of about what must be

    included, what could be included.

    Training topics After formulating a strategy, trainer decides upon

    the content to be delivered. Trainers break the content into headings,

    topics, ad modules. These topics and modules are then classified into

    information, knowledge, skills, and attitudes.

    Sequence the contents- contents are then sequenced in a following

    manner:

    From simple to complex

    Topics are arranged in terms of their relative importance

    From known to unknown

    From specific to general

    Dependent relationship

    Training tactics- Once the objectives and the strategy of the

    training program becomes clear, trainer comes in the position

    17MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    18/107

    M B A P R O G R A M M E

    to select most appropriate tactics or methods or techniques. The

    method selection depends on the following factors:

    Trainees background

    Time allocated

    Style preference of trainer

    Level of competence of trainer

    Availability of facilities and resources, etc

    SUPPORT FACILITIES IT can be segregated into printed

    and audio visual. The various requirements in a training program

    are white boards, flip charts, markers, etc.

    CONSTRAINTS The various constraints that lay in thetrainers mind are:

    o Time

    o Accommodation, facilities and their availability

    o Furnishing and equipments

    o Budget

    o Design of the training, etc

    18MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    19/107

    M B A P R O G R A M M E

    TRAINING IMPLEMENTATION

    To put training program into effect according to definite plan or procedure is

    called training implementation. Training implementation is the hardest part of

    the system because one wrong step can lead to the failure of whole training

    program. Even the best training program will fail due to one wrong action.

    Training implementation can be segregated into:

    Practical administrative arrangements

    Carrying out o the training

    In general programme implementation involves action to the

    following lines:

    Deciding the location and organizing training and other facilities.

    Scheduling the training program.

    Conducting the programme

    Monitoring the progress of the trainees

    19MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    20/107

    M B A P R O G R A M M E

    TRAINING EVALTION

    The process of examining a training program is called training evolution.

    Training evolution checks whether training had has the desired effect. training

    evolution ensures that whether candidates are able to implement their learning In

    their respective workplaces, or to the regular work routines.

    PURPOSE OF TRAINING EVALUTION

    The five main purpose of training evolution are:

    Feedback: it helps in giving feedback t the candidates by defining the objectives

    and linking it to learning outcomes.

    Research: it helps in ascertaining the relationship between acquired knowledge,

    transfer of knowledge at the workplace, and training

    Control: it helps in controlling the training program because if the training is not

    effective, then it can be dealt with accordingly

    Power games: at times, the top management (higher authoritative employee)

    uses the evaluative data to manipulate it for their own benefits.

    Intervention: it helps in determining that whether the actual outcomes are aligned

    with the expected outcomes.

    20MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    21/107

    M B A P R O G R A M M E

    AREA OF TRAINING KNOWLEDGE

    The aim is to the new employees learn rules and regulations about the job

    and fully aware of what goes inside and outside of the company.

    TECHNICAL SKILLS

    The employee is taught specific skills like operating the machine,

    operating computer etc.sothat he can acquire that skill and contribute

    meaningfully.

    SOCIAL SKIILS

    If focus on teaching the employee how to be a team member and get a head.

    21MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    22/107

    M B A P R O G R A M M E

    TECHNIQUES

    This involves application of knowledge and skills.

    22MADDI LAKSHMAIAH&CO.LTD

    Types of training

    Orientation

    Training

    Job Training

    Remedial

    Training

    Refresher

    Training

    Promotional

    Training

    Safety Training

  • 8/7/2019 TULASI QUESTION

    23/107

    M B A P R O G R A M M E

    OBJECTIVES OF TRAINING AND DEVELOPMENT

    To do the project on training & development following things you

    should take into consideration.

    Process followed by the company for the identification of training

    needs

    Training process\schedule.

    Measures followed to identify the effectiveness of the training.

    Measurement for the impact for the training

    .

    MISSION OF THE EMPLOYEE DEVELOPMENT

    CENTER

    Improve individual and organizational and organizationalperformance.

    Reduced employee turnover.

    Enhance workplace harmony and communication.

    Enhance over all well being of employees.

    23MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    24/107

    M B A P R O G R A M M E

    OBJECTIVES OF THE EMPLOYEE DEVELOPMENT

    CENTER

    Build and refine employee knowledge and skills for the effectiveperformance of duties and responsibilities.

    Provide leadership in initiating, developing, coordinating and

    sponsoring employee training and development activities.

    Prepare employees for evolving basic technologies job duties

    and responsibilities.

    Assist employees by providing a training and education forum

    for self

    Improvement, personal wellness and work\family needs.

    Create as sense of community by offering comprehensiveorientation programs for employees.

    Assist employees in furthering their educational goals and

    career development.

    Improve superiority and leadership skills to manage

    employees for peak performance.

    24MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    25/107

    M B A P R O G R A M M E

    Provide adult basic education classes for employees to

    improve basic writing and math skill and\or prepare for

    their GED certificate.

    Provide consultation services and specialized training to

    individual departments.

    Provide a training and development resource library for

    employee use.

    Create and manage a training web site and data base for

    training registration, tracking and transcript generation.

    25MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    26/107

    M B A P R O G R A M M E

    METHOD OF TRAINING

    26MADDI LAKSHMAIAH&CO.LTD

    Methods of training

    On the job

    training

    Off the job

    training

    Job rotation

    Coaching

    Vestibule

    training

    Role play

    Jobinstruction Lecture methods

    Committee Conferences

    Apprenticeshiptraining Programmedinstruction

  • 8/7/2019 TULASI QUESTION

    27/107

    M B A P R O G R A M M E

    .

    CLASSIFICATION OF TRAINING METHODS:

    The training programs commonly used to train operativesand supervisory personnel are classified into two types

    On the job

    Off the job

    ON THE-JOB TRAINING:

    The most widely used methods of training take place on-the-

    job. This can be attributed to the simplicity to such methods and the

    impression that they are less costly to operate on-the-job training

    places the employees in are actual work situation and makes then

    appear to be immediately productive. It is learning by doing .For jobs

    27MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    28/107

    M B A P R O G R A M M E

    that are difficult to simulate or be learned quickly by watching and

    doing, on the-job training makes sense.

    Special assignments or committees are other methods used

    to provide tower-level with first experience in working on used to

    provide lower executive from actual problem functional areas serve

    on boards and are required to analyze problems and recommended

    solutions to top management.

    Apprenticeship programs:

    Apprenticeship programs put the trainee under the

    guidance of a master worker. The argument for apprenticeship

    programs is that the required job knowledge and skills are so complex

    as to rule out anything less than a long time period where the trainee

    understudies a skilled master journeyman.

    COACHING AND MONTORING:

    Coaching is one-to-one relationship between trainee and supervisors

    which offer workers continues guidance and feedback on who well

    they are handling their tasks.

    Mentoring is particular form of coaching used by experienced

    executives to groom junior employees. Normally, mentoring involves

    28MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    29/107

    M B A P R O G R A M M E

    one-to-one coaching for a period of several years until the individual

    is eventually capable of replacing the mentor.

    Job instruction training:

    Job instruction training consists of four basic steps.

    Prepare the trainees by telling them about the job and overcoming

    their uncertainties.

    Presenting the instruction, giving essential information in a clear

    manner.

    Having the trainees try out the job to demonstrate their

    understanding.

    Placing the workers into the job, on their own, with a designated

    resource person to call upon should they need assistance.

    JOB ROTATION

    This kind of training involves the moment of trainee from

    one job to another. This helps him to have a general understanding of

    how th organization functions. Apart from realizing boredom, job

    rotation allows workers to built rapport with a wide range of individuals

    with in the organization, facilitating future co-operation among

    departments. The cross trained personal offer a great amount of

    29MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    30/107

    M B A P R O G R A M M E

    flexibility for organizations when transfers, promotions or replacements

    become inevitable.

    Job rotation may pose several problems, especially while

    the trainees are rolled on various jobs at frequent intervals. In such a

    case trainees do not usually spend long enough in any single phase of the

    operation to develop a strong degree of expertise. For slow learners, it

    does not give enough room to integrate resource properly. Trainees can

    become confused when they are exposed to rotating managers, with

    contrasting styles of operation. Todays managers commands may be

    replaced by another manager.

    COMMITTEE ASSIGNMENTS

    In this method. Trainees are asked, to solve an actual

    organization problem. The trainees have to work together and offer

    solution to the problem. This method of training helps them develop

    team spirit and work united common goals.

    The above on the job methods are cost effective. Workers

    actually produce whole they learn. Since immediate feedback is

    valuable, they motivate trainees to observe and learn the right way of

    doing things. Very few problems arise in the case of training because the

    employee learns in the actual work environment where the skills that

    are learnt actually used. Experienced workers cannot use the facilities

    that are use in training. Poor learners may damage machinery and

    30MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    31/107

    M B A P R O G R A M M E

    equipment. Finally, if the trainer does not possess teaching skills, there

    is very little benefit to the trainee.

    OFF-THE-JOB TRAINING:

    Off-the-job training simply means that training is not a part

    of everybody job activity. Under this method of training, trainee is

    separated from the job situation ands his attention is focused upon

    learning the material related requirements; he can place his entire

    concentration of learning job rather than spending his time in

    performing it. There is an opportunity forfreedom of expression for

    the trainees.

    Off-the-job training covers a number of techniques classroom

    lecturers, films, demonstrations, case studies and other simulation

    exercises and programmed instructions. The facilities needed for each

    of these techniques vary from a small makeshift classroom to an

    elaborated development center with large lecture halls, supplement by

    small conference rooms with sophisticated audiovisual equipment,

    two-way mirrors and all the frills.

    Classroom lectures or conferences:

    The lecture or conference approach is well adapted toconveying specific information rules, procedures or methods. The use

    of audiovisuals or demonstrations can often make a formal classroom

    presentation more interesting while increasing retention and offering

    31MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    32/107

    M B A P R O G R A M M E

    a vehicle for clarifying more difficult points. The lectures liabilities

    include possible lack of feedback and the lake of active involvement

    by the trainees. However this can be partially offset by reducing the

    structured lecture format and allowing trainee to provide feedback to

    the lecturer or creating discussion groups under the direction of a

    conference leader.

    Vestibule training:

    In vestibule training, employees learn their jobs on the

    equipment they will be using, but the training is conducted away

    from the actual work floor. Vestibule training allows employees to

    get a full fill for doing tasks without real-world pressures.

    Additionally it minimizes the problem of transferring learning to

    the job, since vestibule training uses the same equipment the trainee

    will use on the job.

    32MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    33/107

    M B A P R O G R A M M E

    Programmed instruction:

    The programmed instruction technique can be in the form of programmed texts

    or manuals, while in some organizations teaching materials are utilized.

    All programmed instructions approaches have a common characteristic.

    They condense the material to be learned into highly organized, logical

    sequences, which require the trainee to respond. The ideal format

    provides for nearly instantaneous feedback that informs the trainee if his

    on her response is correct.

    33MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    34/107

    M B A P R O G R A M M E

    TOBACCO IN INDIA

    INTRODUCTION

    The study reviews the status of the tobacco sector in India, both raw tobacco

    and its manufactured products. An attempt has been made to identify major economic

    and social factors affecting tobacco production and consumption, and to explore the

    economic implications of government policy measures for tobacco control.

    AREA, PRODUCTION AND YIELD

    The area under tobacco, some 0.25 percent of the total cropped

    area, has fluctuated irregularly over the past three decades. The area under

    tobacco appears to be strongly influenced by prices in the preceding year. As

    a result of increasing yields, production of tobacco rose from 362 000 tones in

    1970/71 to 646 000 tones in 1997/98 (Table 3.1).

    34MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    35/107

  • 8/7/2019 TULASI QUESTION

    36/107

    M B A P R O G R A M M E

    During the last three decades, production of Flue Cured Virginia (FCV)

    tobacco increased at an annual rate of l.2 percent despite its area declining by 0.7

    percent annually. Production of other varieties increased by over 2 percent, reflecting

    mainly higher productivity as the area sown registered only a marginal increase. An

    analysis of long-term performance indicates marked changes in trends between the

    1980s and the 1990s. Total FCV production between 1981/82 and 1991/92 showed a

    small annual rate of growth (0.9 percent). The decline in area offset part of the gains

    from productivity. Of the increased output, almost 85 percent was due to increased

    productivity and 15 percent to expansion of area. The increasing yield of VFC tobacco

    during the 1990s reflected the boost from government policy, through the Tobacco

    Board, for this variety. The improved technology and the cultural practices

    recommended by the Central Tobacco Research Institute (CTRI) and other institutions

    also helped to boost production.

    The widespread adoption of improved varieties released by CTRI and other

    research stations, combined with the adoption of improved cultural practices, haveimproved unit yields. Substantial increases in the use of fertilizers and insecticides for

    tobacco have also played an important role. Data on total quantities of these inputs used

    on the tobacco crop are not available for the country as whole, but research indicates

    that tobacco farmers in India use dosages of these inputs that are substantially higher

    than those recommended by research stations (cf. NCAER, 1994). However, in Andhra

    Pradesh, according to estimates (DES, 2000), fertilizer application per hectare on

    tobacco increased almost 250 percent in the five years from 1990/9l to 1994/95, while the

    use of insecticides doubled. Similarly, increased use of irrigation, which gives higher

    yields compared with rainfed production, has also made an important contribution. All

    of these inputs are supplied at subsidized prices. Finally, price increases also seem to

    have stimulated higher output. Farm harvest prices for tobacco have increased three- to

    ten-fold in the last three decades, depending on region. Moreover, the increase in

    wholesale prices for tobacco has been higher than for cereals or other alternative crops,

    such as cotton, pulses, chili or groundnut.

    36MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    37/107

    M B A P R O G R A M M E

    A wide variety of tobaccos are grown in 16 states in India under diverse agro

    climatic conditions. However, most of the varieties grown (other than Virginia, Burley

    and Oriental) are of non-cigarette types. These include natu, bidi, chewing, hooka

    (hookah), cigar and cheroot tobaccos and account for about 77 percent of the total

    output (Table 3.2). Cultivation of FCV tobacco was initially confined to the traditional

    black soil areas of Andhra Pradesh. However, to suit the quality requirements in

    internal and export markets, cultivation of FCV was encouraged in light soils in

    Karnataka and Andhra Pradesh. In the initial years, the varieties grown were limited to

    Havana tobacco used in cigars, and Lanka tobacco used in the manufacture of snuff and

    bidis. Subsequently, other forms, like FCV, were introduced.

    TABLE 3.2 : Distribution (percentage) of production of different types of tobacco in

    India.

    Year Percentage distribution of production of

    different tobacco types

    Total

    harvest

    (000

    tonne)

    FCV Natu Bidi Cigar Hookah Cheroot Snuff

    1975/76 27.7 10.9 31.4 4.3 7.1 17.2 1.4 349.8

    1980/81 26.1 10.6 36.5 2.8 7.7 14.8 1.5 520.1

    1985/86 18.0 13.8 39.3 4.0 6.8 17.0 1.8 441.2

    1986/87 23.7 9.5 40.0 2.4 6.1 16.9 1.4 461.8

    1987/88 15.4 9.8 37.6 2.7 8.7 24.1 1.7 367.4

    1988/89 21.2 12.2 33.9 2.9 9.4 18.8 2.1 492.8

    1989/90 18.8 12.9 33.4 2.8 6.2 23.5 2.4 551.6

    1990/91 20.3 10.5 35.5 2.6 14.1 14.9 2.1 558.4

    1991/92 28.2 12.3 28.6 2.4 12.4 13.5 2.6 584.4

    1992/93 27.8 10.4 31.6 2.8 13.3 11.9 2.2 596.5

    1993/94 22.0 10.7 33.4 2.8 17.3 11.7 2.1 562.9

    1994/95 20.0 7.9 38.6 3.1 3.9 24.4 2.1 566.7

    1995/96 22.0 9.0 38.3 3.2 3.2 22.2 2.1 535.2

    37MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    38/107

    M B A P R O G R A M M E

    1996/97 23.4 8.1 34.2 2.1 5.8 25.8 1.6 617.9

    1997/98 23.6 8.1 29.5 1.5 6.6 29.1 1.5 646.0

    Source: Directorate of Tobacco Development, Ministry of Agriculture, Chennai.

    IMPACT OF GOVERNMENT POLICIES ON PRODUCTION OF TOBACCO

    Even though tobacco comes under state jurisdiction, the Government of India

    plays an important role in the growth and development of the tobacco industry. In fact,

    at least six ministries of the Union Government - Agriculture, Commerce, Finance,

    Industry, Labor, and Rural Development - deal with one or another specified aspects of

    the industry. Following the increasing health concern about tobacco consumption, the

    central Ministry of Agriculture has not launched any development scheme for the crop

    since the completion of the Seventh Five-Year Plan (1985-90). However, in general,

    government policy has been to promote production, improve quality and ensure

    remunerative prices for growers.

    Government interventions in support of the industry can broadly be classified into:

    i. Institutional and regulatory support;

    ii. Price and market ;

    iii. Export promotion;

    iv. Research and development (R&D) and

    v. Direct fertilizer and credit subsidies

    All these interventions involve explicit or implicit subsidies for the tobacco industry.

    The introduction of the auction system by the Tobacco Board brought an

    element of competition to the tobacco leaf market and freed the market from pricing

    and grading anomalies. Farmers intending to grow Virginia tobacco are required to

    38MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    39/107

    M B A P R O G R A M M E

    register with the Board every year. Production quotas are fixed. Nevertheless, the

    Tobacco Board, which has responsibility for regulating production, marketing and

    exports of FCV tobacco grown in the states of Andhra Pradesh, Karnataka and

    Maharashtra, has not been completely successful in controlling the area under tobacco

    (Table 3.3). In fact, controlling the area to be planted is an ineffective instrument for

    controlling production since price incentives, climatic conditions and the expertise of

    individual growers can greatly change the yield per hectare on individual farms from

    season to season. The Boards attempts to reduce fluctuations in auction prices have

    met with mixed success. Moreover, cultivation and trade of non-FCV varieties,

    constituting over 75 percent of tobacco production, is still outside the purview of the

    Tobacco Board.

    TABLE 3.3: Area registered and planted to FCV tobacco cultivars, and

    production

    Year Area (000 ha) Production (000 tonne) %

    change

    in price

    Recorded Planted Difference

    [(3) - (2)]

    Expected Actual Difference

    [(6) - (5)]

    (1) (2) (3) (4) (5) (6) (7) (8)

    1986/87 111.20 104.871 -6.33 110.20 132.73 3.07 21.37

    1987/88 83.20 68.31 -14.89 83.20 59.34 -23.77 -34.18

    1988/89 92.08 105.52 13.44 100.00 116.21 16.21 98.66

    1989/90 88.58 105.32 16.74 93.00 100.82 7.82 1.59

    1990/91 103.52 122.40 18.88 105.00 109.48 4.48 -11.451991/92 122.26 153.55 31.29 144.83 159.19 14.36 -13.37

    1992/93 113.56 140.71 27.15 124.06 158.86 34.80 -18.37

    1993/94 86.11 122.84 36.73 92.64 125.50 32.86 1.68

    1994/95 81.69 106.39 24.70 86.27 96.34 10.07 10.00

    1995/96 94.28 124.14 29.86 99.67 114.40 14.73 26.32

    1996/97 100.54 152.72 52.18 112.76 168.21 55.45 24.38

    1997/98 105.38 154.03 48.65 141.81 177.09 35.28 37.61

    1998/99 118.23 183.47 65.24 139.26 204.49 65.23 n.a.

    1999/20 120.73 178.93 58.20 132.28 190.00 57.72 n.a.

    39MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    40/107

    M B A P R O G R A M M E

    Source: Tobacco Board (various issues).Annual Administrative Report.

    The Directorate of Tobacco Development handles marketing of non-FCV

    tobacco. The Central Ministry of Agriculture continues its efforts to streamline the

    marketing of non-FCV tobacco in consultation with the State Departments of

    Agriculture. They provide limited facilities, such as market yards, and their impact on

    prices, etc., is restricted. In this sector, traders and manufacturers are more active and

    they take advantage of weak bargaining positions, especially in cases where they

    provide loans and or inputs on credit to farmers for raising the tobacco crop.

    The Tobacco Board, established in 1976, provides marketing services for FCV

    tobacco, through its compulsory auction system. Virginia tobacco at the primary level is

    sold through auctions conducted by the Board. Exporters of tobacco, manufacturers of

    cigarettes and dealers in tobacco wishing to participate in the auctions have to register

    as a buyer for each auction floor, wherever they intend to operate. However, the auction

    system has not been successful in reducing fluctuations in the levels of auction and

    export prices. Table 3.4 compares price levels for selected representative grades at both

    the production and export levels. These grades include F2 at the farm level and its

    equivalent export grade, namely L2.TABLE 3.4:Structure of tobacco prices

    (Rs/kg)

    Year MSP MGP Auction Price

    (F2 Grade)

    MEP

    (L2 Grade)

    Actual unit export value

    1984/85 11.15 Nil 11.98 23.25 23.99

    1985/86 11.15 Nil 13.01 23.25 24.92

    1986/87 11.15 Nil 8.26 23.25 25.45

    1987/88 11.25 Nil 19.9 24.55 25.35

    1988/89 11.75 18.00 18.52 27.00 28.13

    1989/90 12.50 15.10 34.49 27.00 31.47

    1990/91 13.25 15.90 29.88 32.10 33.76

    1991/92 14.75 21.50 29.88 48.50 58.45

    1992/93 16.00 n.a. 24.39 n.a. 50.31

    40MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    41/107

    M B A P R O G R A M M E

    1993/94 18.00 n.a. 24.80 * 58.57

    1994/95 18.50 25.00 27.28 * 54.63

    1995/96 19.00 28.00 34.46 * 68.56

    1996/97 19.00 31.00 42.86 * 80.64

    1997/98 20.50 36.00 58.98 * 62.45

    1998/99 22.50 38.00 34.47 * 71.14

    Notes: n.a. = not available. * = not applicable, as the Minimum Export Price was

    abolished as of 1993/94.

    Source: Tobacco Board (various issues).Annual Administrative Report.

    CTRI is an apex research body for tobacco in India, and has been successful

    through its multidisciplinary programmes in evolving a number of high yielding

    cultivars of tobacco and in improving quality. In addition to the CTRI programmes, six

    research stations - located in Andhra Pradesh, Gujarat, Karnataka, Orissa and Uttar

    Pradesh - under the All India Coordinated Research Project on Tobacco have evolved

    high yielding varieties for different types of tobacco for various states. They have also

    developed improved crop management and crop rotation systems.

    CROP SUBSTITUTION POSSIBILITIES

    Economics of tobacco versus alternative crops

    Tobacco in India, as in many other countries, yields higher net returns per unit

    of land than most other cash crops, and substantially more than food crops. Currently,

    there are a few specialized crops in various areas that provide similar incomes, but it is

    estimated that these crops would not remain remunerative if total production increased.

    The economics of alternative crops is generally based on experiments carried out on a

    limited area at research stations under optimal conditions. More detailed research work

    is needed on a wider scale at farmers field level before firm recommendations can be

    made about them. In general, under farmers field conditions, most other alternative

    crops, as discussed below, are currently not as remunerative as tobacco. Should tobacco

    farmers need to diversify into other crops, they are likely to suffer economic hardship.

    41MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    42/107

    M B A P R O G R A M M E

    These alternative crops also require high levels of irrigation. Tobacco is

    preferred due to its drought resistance and suitability for growing under rainfed

    conditions. Other problems associated with substitution by other crops include the

    capital invested in specialized facilities created for tobacco processing, which cannot be

    used for other crops; the difficulties of finding substitute crops for rainfed areas; and

    the dependency of millions of people on bidi rolling and tendu leaf collection. Moreover,

    with an assured market and prompt payment of sale proceeds through the Tobacco

    Board, it will be difficult to replace FCV tobacco as a crop.

    It is worthwhile comparing rates of return from tobacco with competing crops

    such as groundnut or cotton. For this, Karnataka is taken as a representative state for

    FCV tobacco. The data show that while tobacco typically yields high profits, it can also

    show severe losses at times (Table 3.5). Of the three crops, groundnut consistently

    showed reasonable profits over cost of cultivation. In contrast, cotton and tobacco

    showed fluctuations in profits. Though data are not available for comparable years, it

    may be assumed that the trend observed for several years for these crops will not havechanged much in recent years.

    In the light of oversupply of FCV tobacco in recent years, some comparisons

    have been carried out on profits from growing tobacco versus other crops in FCV-

    growing areas. The comparison indicates that some other crops can be grown in that

    soil, and that some of the crops can be more remunerative than tobacco. For instance,

    the Central Research Institute found that combinations of hybrid maize and black gram

    yielded promising levels of net returns per hectare in black cotton soils of Andhra

    Pradesh, as did hybrid maize and soybean.

    TABLE 3.5: Net return from different crops in Karnataka (Rs/quintal)

    Crop year Groundnut Cotton Tobacco

    1982/83 71.11 46.77 313.71

    1983/84 121.61 103.13 146.94

    1985/86 77.27 -57.71 n.a.

    42MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    43/107

    M B A P R O G R A M M E

    1986/87 119.15 -17.72 -1 069.31

    1987/88 n.a. n.a. -432.25

    1991/92 145.50 n.a. 1 110.00

    .Notes: n.a = not available; 1 quintal = 100kg.

    Source: Directorate of Economics and Statistics. Cost of Cultivation of Principal Crops in

    India. (Various issues).

    Bidi tobacco is generally less remunerative to farmers than is VFC tobacco.

    Some studies have shown other crops, such as chili or cotton, or a combination of

    soybean andRabisorghum, as well as groundnut and Rabi sorghum, could give higher

    returns than a sole crop of tobacco. However, other studies (e.g. Kiremath, 2000; studies

    conducted by the Department of Agricultural Economics, University of Agricultural

    Sciences, Dharward, on Economics of Bidi Tobacco in Nippani Area in Belgaum

    District; and a Centre for Multidisciplinary Development Research (CMDR) study in

    three Talukas in Dharward Districts) have shown different results, with bidi tobaccoyielding higher net return per hectare than soybean, sorghum, cotton or groundnut,

    with only sugar cane being more profitable than tobacco. Sugar cane could be the most

    favored crop in the region wherever irrigation is available. Moreover, the extensive

    research programme carried out by CTRI show that currently no alternative crop

    tested under monocropping gives returns comparable to tobacco. Intercropping or

    double-crop returns were equal to monocropped tobacco (CTRI, 1999). It is important

    to stress that tobacco is generally raised as a sole crop, except in areas where ample and

    assured irrigation facilities allow a second crop.

    Micro-level information on shifting from tobacco to other crops

    (NCAER, 1994) and by CMDR showed a number of major socio-economic factors

    encouraging tobacco growing:

    Richer farmers tend to Field studies carried out by the National Council of

    Applied Economic Research prefer tobacco to other crops.

    43MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    44/107

    M B A P R O G R A M M E

    Small-scale farmers take to tobacco cultivation as something inevitable in the

    absence of a suitable alternative.

    Tobacco as a crop gives superior net economic returns compared with

    alternative crops.

    Tobacco is preferred due to its drought resistance and suitability for growing

    under rainfed conditions. Due to tobaccos soil preferences, cultivation is

    concentrated in certain states, and even within major tobacco growing states, the

    crop is grown in specific districts.

    A widespread belief prevails among farmers, especially in bidi growing areas,

    that no other crops should be grown in the same land where tobacco is

    cultivated, as it will lower the quality of the subsequent crops. However, this is

    contrary to scientific recommendation that tobacco should be grown alternate

    years.

    The prevalent practice of growing only tobacco every year is reinforced by bidi

    manufacturers through their agents, who may refuse to purchase tobacco if any

    other crop has been grown on the same plot. Marketing of non-FCV tobacco has

    been a major problem and there have been allegations of agents exploiting

    farmers.

    A well organized marketing system for FCV tobacco through the Tobacco Board

    assures prompt payment to farmers, which is not the case for many other crops.

    Farmers are reluctant to give up tobacco cultivation because of heavy investment

    in irrigation equipment and barns.

    A change in cropping is practicable only when some assured irrigation isavailable. For example, the coming online of Nagarjuna Sagar dam led to a

    radical change in cropping pattern - from tobacco to sugar cane.

    Failure of other crops raised in the past.

    The farmers favour tobacco cultivation as it generally yields higher returns

    than other crops. However, the cost of cultivation of tobacco is also much higher. It

    seems that farmers often do not consider the full economic implications - both costs and

    returns - of tobacco cultivation.

    44MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    45/107

    M B A P R O G R A M M E

    The Tobacco Board declared a complete crop holiday for FCV tobacco in

    Andhra Pradesh and lowered production targets for Karnataka from 40,000 tones in

    1999/2000 to 25,000 tones for the 2000/01 season. As a result, some of the progressive

    farmers devoted a part of their tobacco areas to other crops, such as sugar cane, chili,

    groundnut or cotton.

    The CMDR team surveyed 74 non-tobacco growers in the tobacco region of

    Karnataka, to learn about reasons for not cultivating tobacco (Table 3.6). It seems that

    the majority of such farmers were convinced of the economic difficulties of tobacco

    cultivation. It should be stressed that more detailed studies of these aspects are needed

    to derive further insights useful for policy formulation.

    TABLE 3.6 Reasons why selected farmers in Karnataka did not cultivate tobacco

    Reason given Percentage of farmers1. Labor problems 10.8

    2. High cost of cultivation 25.7

    3. Risk involved 2.7

    4. Low price of tobacco 1.3

    5. Irrigation is available (facilitating other crop cultivation) 36.9

    6. Disease of tobacco plant 2.7

    7. Maintenance of tobacco crop is time consuming and costly 2.7

    8. Other 17.6

    Economics of inter-cropping systems as an approach to agricultural diversification

    Field experiments on inter-cropping conducted by CTRIs station in Pusa, Bihar,

    from 1990 to 1997, showed that mixed cropping was more profitable than tobacco

    monocropping. Tobacco plus garlic; tobacco plus red kidney bean; and tobacco plus

    potato all showed potential to provide better returns than tobacco alone. Such inter-

    cropping systems may be the first step to moving away from tobacco. A package of

    mixed cropping, shifting to other crops with suitable crop insurance facilities, adequate

    45MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    46/107

    M B A P R O G R A M M E

    farm inputs for the alternative crops, adequate marketing facilities, etc., would be

    needed to ensure the success of a policy of gradually shifting from tobacco.

    Economic implications of diversification on tobacco land

    An attempt is made below to assess the direct implications for farmers and

    agricultural laborers of shifting land from tobacco to alternative crops. CTRI identified

    certain next-best crops for different areas in a number of tobaccos producing States.

    Net returns per hectare from all of these crops were generally lower than from tobacco

    alone. Thus, even if the farmers can grow these alternative crops, they are likely to lose

    rather than gain. Moreover, given the wide variations in quality and other specifications

    of tobacco and other alternative crops, the determining factors will not only be prices

    but also the capacity to expand production of alternative crops with requisite quality

    and to put in place support infrastructure. The results of the CTRIs studies are used

    here to assess the impact on farmer income of substitution of tobacco by the next best

    alternative crops, while the official data on Cost of Cultivation of Principal Crops in

    India has been used to analyze implications for employment. The assessment has been

    worked out on a per hectare basis where such data are available.

    The reduction in net income that might result from a shift to the next most

    profitable crop is estimated to average about 23 percent. This would amount to a

    considerable loss, especially for the marginal and small-scale farmers that constitute the

    bulk of the farmers in most States.

    Bigger-scale farmers tended to adopt tobacco cultivation more than others. In

    rural areas, a large number of households depend largely on tobacco for their cash

    income, especially in the three major tobacco growing states. Most of the marginal and

    small-scale farmers practice tobacco monoculture and rely mainly on this crop for their

    livelihood. They have to buy staple grains and other essential items for family

    consumption.

    46MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    47/107

    M B A P R O G R A M M E

    A study on the Tobacco Industry in Andhra Pradesh, commissioned by the

    Tobacco Institute of India, assessed the expenditure of tobacco farmers on baskets of

    household goods and services. The marginal and small-scale farmers depended on

    tobacco as the main source of their family income and livelihood. The overall average

    annual income of the tobacco farmer in the State came to about Rs l5 000. The largest

    share of household consumption expenditure was devoted to food items, some 67

    percent. In the absence of detailed information in the study on consumption patterns,

    results of the survey conducted by the National Sample Survey of Household Consumer

    Expenditure for 1993/94 for Rural Andhra Pradesh (NSSO, 1996) can serve as a proxy.

    Among food items, cereals and pulses accounted for 24 percent and 4 percent

    respectively, with annual cereal consumption per household about 800 kg. Other major

    food items included milk and milk products (9.7 percent); fruit and vegetables (7.7

    percent); and meat, eggs and fish (3.3 percent). Of non-food items, fuel and light

    accounted for 7.3 percent, followed by clothing (5.3 percent), while cigarettes and bidi

    were 2 percent of total household expenditure. Tobacco farmers household annual

    income and expenditure in Andhra Pradesh are summarized in Table 3.7.

    To assess the impact on the food security of the tobacco-growing farmers if they

    were to shift their tobacco land to other crops, the overall reduction in income per

    hectare of 23 percent from the alternative crops has been used. With the loss of income

    from the tobacco crop, the farmer would need to readjust the family consumption

    expenditure pattern, either by devoting a higher share of family expenditure to food or

    by reducing food consumption, especially among the marginal and small-scale farming

    households. In the event of a total switch from tobacco production, with a consequent

    estimated average drop of 23 percent in annual household income, cereal consumption

    would contract by around 10 percent. Average family cereal consumption could decline

    from 800 to 720 kg. This would have an adverse affect on the health and well-being of

    marginal and small-farmers families, who are already undernourished.

    A shift away from the tobacco crop would be likely to reduce the demand for

    hired labor in most states, as the hired labor required for alternative crops is

    47MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    48/107

    M B A P R O G R A M M E

    substantially lower. Total labor requirements for alternative crops, including family

    labor, would be some 35 percent lower.

    Table 3.7: Tobacco farming household annual income and expenditure in

    Andhra Pradesh

    Item Annual consumption

    Rs Proportion (%)1. Food 10 000 66.6

    2. Clothing and travel 2 000 13.3

    3. Housing 1 000 6.7

    4. Entertainment 1 000 6.7

    5. Other 1 000 6.7

    Average income of tobacco farmers per year 15 000 100.0

    Source: COSMODE, January 2000. Tobacco Industry in Andhra Pradesh: A

    Compendium.

    Any reduction in employment of hired labor in rural areas would seriously affect

    the landless laborers, who depend for their livelihood by working mainly in the

    agricultural sector, as well as for the marginal and small-scale farmers who supplement

    their earnings by working on other large farms as hired laborers. Therefore, the

    reduction in employment for hired labor in areas where the tobacco crop is replaced

    with other crops would result in increased economic and food insecurity, not only

    48MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    49/107

    M B A P R O G R A M M E

    among a large section of the landless in rural areas but also among the marginal and

    small-scale farming families.

    MARKETING CHANNELS AND PRICE DETERMINATION OF CIGARETTES

    In 1984, a compulsory auction system was introduced for the Virginia varieties

    normally used in cigarette manufacture and sold in overseas markets. Generally, the

    farmer delivers bales of leaf to the auction platform.

    The market for bidi tobacco, in contrast, is largely unregulated. As marketing of

    bidi tobacco is not under the control of any government agency, bidi farmers do not get

    prices as remunerative as in the case of FCV tobacco. Bidi tobacco is sold to traders at

    negotiated prices. In most cases the agent buys the bidi tobacco crop based on the

    smoke of leaf, leaf spangle and nicotine content. In most cases, the trading community

    finances the farmers, and so price setting power lies with the trader, and in most cases

    the farmer is not paid until almost a year after the sale occurs.

    Processing of bidi tobacco is not a technology-intensive process. After the

    processing of the tobacco into flakes, the agent stores the tobacco until it is dispatched

    to the manufacturer. The processor also blends the tobacco according to the

    manufacturers requirements. The purchase of bidi tobacco from the farmer begins in

    February and March. After processing, the tobacco is stored for a period of 6-12

    months for ageing.

    The marketing and distribution of bidi tobacco continues to be the domain of the

    private sector and the industry is totally free. Currently, no effective institutional

    arrangements for the regulation or marketing of bidi tobacco exist, due to strong

    opposition of bidi tobacco traders.

    Marketing channels for leaf tobacco, bidi and cigarettes are shown in Figure 4.l.

    All the marketing agencies are in the private sector, except for the Tobacco Board and

    the State Trading Corporation.

    49MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    50/107

    M B A P R O G R A M M E

    The cigarette market is oligopolistic, with four large manufacturing companies.

    The Indian market for cigarettes and other tobacco products is highly price sensitive.

    Following the reduction in excise duty and consequently prices in 1994, there was an

    explosion in demand for micros (cigarettes shorter than 60 mm). Trade sources

    estimated that consumption of micros rose from 300 million pieces in 1993 to around 4

    000 million pieces in 1994, 18 000 million pieces in 1995 and over 19 000 million in 1996.

    However, with the increased excise duty on these cigarettes since the 1996/97 budget,

    demand has declined, and led to a drift back towards small filter products by some

    smokers and towards bidis by others.

    Prices of different types and size of cigarettes depend inter alia on the level of

    and changes in excise duty imposed by the central government in its annual fiscal

    budget. Any more than moderate increase in excise duty (say over 3 percent) effectively

    raises prices of cigarettes. At times, a modest increase in taxation has helped to

    maintain retail prices. Owing to the variations in prices as a result of differential

    changes of taxation on different types and size of cigarettes, their share in total sales haschanged considerably.

    INDIAN BIDI AND CIGARETTE INDUSTRY

    The bidi industry

    Bidi is tobacco rolled in a tendu leaf and tied by a string. Tendu leaf accounts for

    74 percent by weight of bidi. Dark and sun-dried tobacco varieties are used in bidi

    production. Almost 80 percent of bidi tobacco comes from Gujarat, and the rest comes

    from Karnataka. Bidis account for over 50 percent of total tobacco use, compared with

    less than 20 percent by the cigarette segment. There are an estimated 290 000 growers

    of bidi tobacco.

    50MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    51/107

  • 8/7/2019 TULASI QUESTION

    52/107

    M B A P R O G R A M M E

    1993/94 78 800 25 3 456

    1994/95 84 000 86 3 463

    1995/96 95 600 134 1 461

    1996/97 102 300 157 1 206

    1997/98 104 600 252 1 446

    1998/99 101 000 35 2 543

    Source: Union Budget, and foreign trade data from Directorate General of Commercial

    Intelligence

    Currently, there four major cigarette manufacturers in India: ITC Limited

    (formerly Imperial Tobacco Co.); VST Industries Limited (formerly Vazir Sultan

    Tobacco Co.); Godfrey Philips India Ltd; and GTC Industries Limited (formerly

    Golden Tobacco Co., Ltd.). There are a couple of smaller-sized cigarette companies

    with manufacturing facilities. As they lack the necessary marketing infrastructure, they

    produce cigarettes for the large cigarette companies on a sub-contractual basis.

    Production of cigarettes reached a peak of 96.1 billion pieces in 1984/85 and then

    declined. It recovered again in the 1990s (Table 3.8). The Indian cigarette market was

    reportedly worth Rs 66 billion in 1997 (ERC Statistics International, 1998).

    The average price for a pack of ten cigarettes increased from Rs 4 in 1990/91 to

    Rs 6 in 1998/99. Currently, the retail price of a pack of 10 cheap cigarettes is Rs 6,

    against Rs 3 for a bundle of 25 bidis. Bidis largely escape tax as most are produced in

    cottage industries across the country. Attempts to raise the taxes on bidis are often

    interpreted as an attack on the poor, and therefore regarded as politically inexpedient.

    Prices of cigarettes and other tobacco products in 1998/99 are compared in Table 3.9.

    52MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    53/107

    M B A P R O G R A M M E

    TABLE 3.9 Retail prices of cigarettes and other tobacco products.

    Item Average urban retail price

    Bidi Rs 3.50 per bundle of 25

    Cigarette Rs 6 per packet of 10

    Cheroot Rs 0.45 each

    Snuff Rs 17.10 per packet of 100 g

    Tobacco - Huka (Huble-babal) Rs 15.85 per 1 kg.

    Pan Leaf Small Rs 12 per 100

    Pan Finished Ordinary Rs 2 each

    Raw Leaf Rs 38.50 per 1 kg.

    Source: National statistics. As at September 2000

    ECONOMIC ANALYSIS OF TOBACCO MANUFACTURING ENTERPRISES

    It is estimated that over 2.3 million persons depended on this sector for their

    livelihood. The annual wage bill in these enterprises averaged Rs 4,300 million, and

    annual wages per worker varied from Rs 8,400 in bidi factories to Rs 55,730 in

    cigarette, cigar and cheroot factories. The total net value added by all enterprises

    averaged Rs 15,000 million per annum, of which bidi factories contributed 41.2 percent,

    and cigarette and allied industries 34.3 percent. The total annual wage bill in the

    cigarette and allied industries, despite wages per worker being substantially higher, was

    only 4 percent of its gross value of output, compared to 16 percent in the bidi factories,

    because bidi manufacturing is more labour intensive. Bidi manufacturing is estimated

    to provide employment to more than 4.4 million workers, a large number of whom are

    women and children. If the forward and backward economic linkages are taken into

    account, bidis generated 1,310 million workdays, whereas cigarettes generated 340

    million workdays (Table 3.10).

    TABLE 3.10 Employment (formal + informal) in the bidi and cigarette industry,

    1994/95

    53MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    54/107

    M B A P R O G R A M M E

    Cultivator Processor Manufacturer Wholesaler Retailer Total

    Full-time

    equivalent

    Bidis 140 000 29 300 2 964 000 110 000 1 130 000 4 373 300

    Cigarettes 124 000 2 200 10 620 110 666 886 066 1 134 128

    Persons employed

    Bidis 290 000 44 000 4 461 000 83 000 757 000 5 635 000

    Cigarettes 267 000 3 278 10 620 81 616 543 000 906 090

    Workdays (million)

    Bidis 41.5 8.8 889.2 371.1 n.a. 1310.6

    Cigarettes 37.1 0.7 3.2 299.0 n.a. 340.2

    Note: n.a = not available

    Source: Bidi and Cigarette Industry - A Comparative Status. Indian Market Research

    Bureau Report, 1996.

    The bidi industry provides employment to a large number of workers - some 4.4

    million workers employed in bidi rolling alone. Around 22 percent of these workers

    depend upon bidi rolling as their sole source of income. Table 3.11 shows comparative

    gross value addition per unit in the bidi and cigarette industries. The employment

    figures do not include the employment created in tendu leaf picking (in the case of bidis)

    or in the supplier industries for the cigarettes industry, such as the manufacture of

    paper, packaging and machinery used in cigarette manufacture.

    Impact of introduction of new processing technologies and equipment

    The cigarette manufacturing companies have been modernizing their processing

    and manufacturingfacilities, with new or upgraded machines introduced for cigarette

    making. The impact of the advanced technology has been to improve processing, reduce

    component prices and improve quality and efficiency. It has also reduced cigarette

    damage and waste; reduced tar and nicotine levels through filterization; reduced usage

    54MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    55/107

    M B A P R O G R A M M E

    of tobacco per cigarette; and improved cigarette paper and filter design. The share of

    filter-tipped cigarettes increased from less than 30 percent in 1970 to 66 percent in 1998.

    The reduction in tobacco used per cigarette has been significant. According to industry

    sources, currently about 750 g of processed tobacco is used to manufacture l 000

    cigarettes, against the 1 000 g used three decades ago.

    However, the cigarette industry in India has generally not kept pace

    technologically with the developed countries. For instance, the speed of cigarette makers

    and packers in India is 2,000 to 3,000 cigarettes per minute (cpm), compared to 7,000-

    10,000 cpm abroad. The plants abroad have very high levels of automation in primary

    processing, material handling systems and secondary technology.

    TABLE 3.11 Gross value addition by the bidi and cigarette industry

    Bidi Cigarette

    Gross value generated per workday (Rs) 47 192

    Gross value generated per million pieces (Rs 000s) 87.3 724.4

    Gross value added per workday (Rs.) 31 135

    Gross value added per million pieces (Rs 000s) 58.9 508.3

    Equivalent full employment (million) 4.37 1.13

    Total employment created (million workdays) 1 310.6 340.1

    Gross value generated (Rs million) 61 110 65 200

    Source: Bidi and Cigarette Industry - A Comparative Status. Indian Market ResearchBureau Report, 1996.

    55MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    56/107

    M B A P R O G R A M M E

    The introduction of modern technology has had little impact on prices. In fact,

    retail prices of cigarettes have continued to increase, due largely to increase excise duty,

    which now accounts for some 61 percent of the retail price of cigarettes in India.

    DEVELOPMENTS IN TOBACCO CONSUMPTION

    Total consumption of tobacco products has been increasing in India, as in many

    other developing countries, notwithstanding the increased awareness of negative health

    effects. Total tobacco consumption increased from around 300 000 tones in 1971/72 to

    450 000 tones in 1998/99 - an increase of 1.6 percent annually. Only about 20 percent of

    the total tobacco consumed in India (by weight) is in the form of cigarettes. Bidis

    account for about 40 percent of tobacco consumption (about 950 billion bidis), with the

    rest divided among chewing tobacco, pan masala, snuff, hookah, zarada and other

    mixtures. Cigarette smoking is essentially an urban phenomenon: 80 percent of

    cigarette smokers are in urban areas, while 80 percent of bidi smokers are in rural

    areas.

    Non-price measures to reduce demand for tobacco

    Advertising restrictions

    The central government regulates advertising and promotion of cigarettes. The

    state governments regulate, at most, advertising of other tobacco products. Advertisingof cigarettes is currently banned on television and commercial radio stations, and in

    government owned premises. Cinema, press and outdoor advertising is permitted, as is

    sponsorship of sports and other events and cultural activities. The use of hoardings and

    billboards is, however, restricted in certain areas and some sports grounds. Some state

    governments have started to follow the policy of the central government. For instance,

    in 1997, the Government of Delhi State imposed a ban on tobacco advertising. During

    1997/98, some other states followed in imposing such a ban, notably Himachal Pradesh

    and Goa.

    56MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    57/107

    M B A P R O G R A M M E

    The central government has considered imposing a total ban on advertising of

    cigarettes under a new Tobacco Products (Regulation of Production, Supply and

    Distribution) Bill. The code would have prohibited the use of personal testimonials by

    those well known or those specifically working with children. Advertisements were also

    to be banned in any media aimed primarily at those under 18. However, the code had to

    be withdrawn in December, 1998, because of lack of cooperation from Indias domestic

    manufacturers. In particular, the code came into conflict with the promotion of tobacco

    products at sport venues and the use of prominent celebrities for tobacco promotion.

    The Tobacco Institute of India is preparing a new code for possible adoption by the

    tobacco manufacturers, modelled on similar agreements between government and the

    tobacco industry in European countries, such as the United Kingdom and the

    Netherlands. The new code includes standardized health warnings, the publication of

    tar and nicotinelevels, and the introduction of age restrictions for tobacco purchase.

    Health warnings

    A single health warning (Cigarette smoking is injurious to health) is

    mandatory on packets and any advertisements.

    Other restrictions

    Smoking is currently banned in government offices, public transport (apart fromair-conditioned railway coaches) and internal flights, cinema halls, theatres and

    government-run stadiums.

    The Central Ministry of Health and Family Welfare set up an expert committee

    consisting of 21 professionals from various disciplines to examine various facets of the

    tobacco industry including economics of tobacco use. Following the submission of the

    report of this committee, if it is accepted by the government, additional tobacco control

    57MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    58/107

    M B A P R O G R A M M E

    measures could be introduced, inter alia better enforcement of the control measures

    already in force and some new measures.

    CONCLUSIONS

    Tobacco production is an important source of income for Indias farmers. While

    alternative crops are available in terms of agronomic suitability, in general a move

    away from tobacco production would result in reduced income and food security for a

    considerable number of farmers. Manufacturing, particularly of bidis, is also a sourceof employment and hence of income for a large number of people. Thus any attempts to

    control the use of tobacco would need to take into account the economic impact on these

    sec

    RESEARCH DESIGN

    NEED FOR STUDY

    Training is an age old practice in every organization. Earlier training was

    Improved an enhance to skill of the workers or the executives now the training is

    Imparted not only to enhance skill but also introduce new skill. In brief todays training

    Programme is a demand o suits the organization activities. These activities are changing

    day by day so training has become as part of their curriculum.

    Training to executives so that they allot the work to the various work forces, i.e.

    Deal with rapid changes in allocation.

    Training to superiors, so that inter personal i.e. how to make workers efficiently.

    Training to workers to enhance their skill i.e. to perform their work with less

    58MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    59/107

    M B A P R O G R A M M E

    Wastage and productivity.

    OBJECTIVES OF THE STUDY

    To identify the training activities and procedure of the organization.

    To measure the effectiveness of training and development programmers.

    To determined the contribution of training and development programmes to

    improve the behavior of employees.

    To find out the perception of employees on training and development.

    To seek employees suggestions regarding the improvement in training

    programmes.

    To offer suitable findings, suggestions and conclusions for this study.

    59MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    60/107

    M B A P R O G R A M M E

    LIMITATIONS

    The time constraint there to study all the policies, it is very fast topic.

    Sample size collected is not very large.

    It is difficult to gather the information due to the reluctance of some

    employees to give information.

    The result of the study depends upon the information provided by the

    employees, which may be be to personal bias.

    The study is limited to the sample taken for observation which is not

    exhaustive.

    Methodology of the study

    Research methodology is a way to systematically solve the research problem. It

    may be under stood as a science of studying how research is done scientifically in it we

    study the various steps that are generally adopted by a researcher in studying his

    research problem along with the logic behind them.

    Source of data collection

    Sample plan

    Source of data

    Data can be broadly classified as:

    60MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    61/107

    M B A P R O G R A M M E

    1. Primary data

    2. Secondary data

    Primary data

    Primary data are those that are original in character and are collected afresh. As

    the primary data is information collected for the first time, there are several methods in

    which the data is completed the methods are:

    Questionnaire

    Schedule

    Interviews

    Observation

    Of these 4 methods, personnel interview and questionnaire are used for collecting the

    data.

    Questionnaire:

    Directly we interacting with existing employees

    We provide Questionnaire to employees

    We got feedback through that questionnaires and we understand the

    satisfaction levels of employee towards the organization.

    According my personal analysis 75% of employees are satisfied with theML Group of companies.

    61MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    62/107

    M B A P R O G R A M M E

    It is formalized set of questioners, which are logically and systematically and arranged

    to collect the information useful for the proposed study. The questionnaire in this study

    is structured containing a limited number of questions, which are easy and clear to

    understand.

    Schedule:

    The schedule is also used as tool for the collection of data classification of

    schedules. Interview Schedule, Rating schedule, Observation schedule, Document

    schedule.

    Personal interview:

    Directly I interact HR coordinator of ML Group of companies

    Provided information by HR Coordinator, the employees are preferring long

    relationship with ML Group of companies

    Depends on the benefits provided by, ML Group of companies the employee

    turn-over is very low.

    It is the face-to-face systematic conversation between the interviewer and the

    respondents to elicit information. This method is chosen because through this moreinformation can be gathered easily.

    Observation:

    Observation is the basic method of obtaining information about the world

    around us. All observations are not scientific observations.

    Secondary data

    62MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    63/107

    M B A P R O G R A M M E

    Secondary data refers to the use of information already collected and published

    or unpublished the source is basis journal, reports etc.

    Sources of secondary data:

    Annual report

    Textual information available in the library

    The secondary data means data that are already available. Secondary data may be

    either published data (or) unpublished data.

    Sampling method of the study:

    The sample plan is the procedure or way in which the sampling has been done.

    As no project or research can be done taken into consideration the whole of the

    population or universe, the concept of sampling is used. As per the concept of sampling

    only some sample is taken from the universe in order to find out the result.

    The sample plan details:

    Sample method

    Sample size

    Sample unit

    Sample method:

    Random sampling method was using in this study.

    Sample size: Sample size of 50 was taken in the study.

    Sample unit: The study is directed towards all employees of all the departments .

    63MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    64/107

    M B A P R O G R A M M E

    COMPANY PROFILE

    ABOUT MADDI LAKSHMAIAH GROUP:

    Maddi Lakshmaiah group of companies was founded by Mr. Maddi Lakshmaiah

    in 1970. He joined in his family business in 1952. After completing of his Engineering

    degree. The joint family business started payback in 1943, dealing with tobacco exports,well before India.

    Maddi Lakshmaiah Group of companies (Maddi Lakshmaiah Group) a pioneer

    in Indian un-manufactured Tobacco Industry has been exporting tobacco to all over the

    world for the past 3 decades. It has solidified its relationship with overseas tobacco

    merchants and manufacturers.

    The Group is performing excellently well from the date of its incorporation and

    has been exporting large volumes of tobacco to Russia, CIS countries, UK, Europe,

    African countries, China, Latin American countries, Middle east countries, Bangladesh

    and Nepal etc.

    The Group established its branches in Russia and European countries and has

    strong ties up with African and Latin American countries and especially with the

    neighbor giant china.

    64MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    65/107

    M B A P R O G R A M M E

    65MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    66/107

    M B A P R O G R A M M E

    Establishment of the group:

    The Group is founded by Sri Maddi Lakshmaiah, a mechanical engineer after

    15 years of versatile experience in tobacco industry in 1970 at chilakaluripet, Guntur

    Dist., AP

    The Group has 5 major concerns namely

    1. Maddi Lakshmaiah and Co Ltd (MLCo)

    2. Maddi Lakshmaiah Agro products Ltd (MLAP)

    3. K S Subbiah Pillai and Co (India) Ltd (KSSP)

    4. Maddi Lakshmaiah Exports (MLE)

    5. Coromandel Agro Products and Oils Hd (CAPOL)

    Excepting CAPOL which is engaged in edible oils, all are engaged in tobacco

    industry. MLCO and MLAP have concentrated on processing activities where as KSSP

    and MLE are leading exporters and are recognized by Govt of India as Export House.

    Share holding pattern and management of the group:

    Shri Maddi Lakshmaiahakshmiah and his family members are holding 100% of shares

    of all the Group companies expect CAPOL where the Group is holding 66% shares. All

    the partners of Maddi Lakshmaiah Exports are the family members of Sri Maddi

    Lakshmaiahakshmiah.

    The Group is totally managed and controlled by Shri Maddi

    Lakshmaiahakshmiah and his family members only.

    66MADDI LAKSHMAIAH&CO.LTD

  • 8/7/2019 TULASI QUESTION

    67/107

    M B A P R O G R A M M E

    Maddi Lakshmaiah Groups Infrastructure:

    The Group has been successfully improving its business


Recommended