Date post: | 27-Jun-2015 |
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Tutorial #3Kommbox Email Integration
[email protected] Software Private Limited, Pune
(020) 25380588
Kommbox has inbuilt two way email integration.Not only are email notifications are sent out to the users,
but users can also interact with Kommbox by sending email.This tutorial covers these aspects.
Message AlertsMessage Alerts
Here is an example of an email notification when a new message is created in Kommbox.Similar alerts are sent when a new discussion is created or a message is updated.
Message AlertsMessage Alerts
Mail headers:The “From” field shows the name of the sender, however the mails are always sent out from Kommbox email id. The sender's email id is not seen by the recipient. Some users find it a good idea to create a rule based on the Kommbox email id to send all Kommbox email notifications to a separate folder.Email subject has the name of kommbox and the discussion id, which makes it easy to sort in a mailbox. You will also notice the color code (R,Y or G) in the subject line.
Message AlertsMessage Alerts
The message header and message content
Message AlertsMessage Alerts
Special attention is invited to the footer of the message.Unique link (using which the message can be uniquely refered
globally) appears here.Action icons are actually mailto links for taking various actions
through email, like replying to the message, creating a new discussion or a task. Hover over an icon to know its purpose.
Task AlertsTask Alerts
Just like discussion events, alerts are sent out for task events too.Seen here is an alert when work is logged by an assigned user against the task.
Task AlertsTask Alerts
The email headers are similar to those with the message alerts.
Task AlertsTask Alerts
The message contents show the recent update followed by the task detail.
Task AlertsTask Alerts
Task email actions, like adding comment, logging work are in the footer (just like message actions). In addition, the task actions for editing a field of the task are accessed by clicking on the edit icon in front of the relevant field.
Daily / Weekly DigestsDaily / Weekly Digests
Kommbox automatically sends out Daily / Weekly digest emails
They contain the task updates, discussion updates within a given period and the currently open tasks.
In many cases, they serve any requirement of status updates, eliminating the manual labor in making these reports.
Configuring the Emails You ReceiveConfiguring the Emails You Receive
You can (and should) configure which emails one wants to receive from your “My Profile” page within the Kommbox web application. This means that you have direct control over your email traffic.
“All” instant updates refers to all the task and message updates. Typically, middle and top management may not want these instant updates and may switch these off.
“Important” instant updates means only the updates to high priority tasks and messages with a red (someone is upset) mood. One may want these on even if “all” instant updates are off, so as to get them quickly without having to wait for a daily / weekly digest.
Daily / weekly digests may also be switched on or off.