sue 1 Event Calendar 2 Upcoming Events 5 AME Monthly Webinar Series | Five Benefits to Hosting an Event 6 Ho Does Yo r Organi ation B ild Respect For People? EXCELLENCE IN THE MID ATLANTIC | JUNE 2014 Volume 6 • Issue 6 In This Iss 6 How Does Your Organization Build Respect For People? 7 Recognizing Partners | Allegany College, MRCPA and MANTEC Upcoming Events 8 Gain Leverage, Profitable Value Streams through Lean R&D 9 AME International Conference 10 Benchmarking Community of Practice Query System | AME Corporate Membership Benefits 11 Job Postings 12 Mid Atlantic Region Board of Directors TWI JOB INSTRUCTION (JI) WORKSHOP TWI JOB INSTRUCTION (JI) WORKSHOP July 30-31 | Wyomissing, PA The 10-Hour “J” programs are at the core of Training Within Industry (TWI). They are delivered to supervisors, team leaders and anyone who directs the work of others, giving them the framework and skills to: • Establish standard work November 10-14, 2014 Register at Establish standard work • Quickly train employees to do a job correctly, safely and conscientiously • Build positive employee relations, increasing cooperation and motivation • Create a safe workplace • Solve problems quickly and effectively on the floor using TWI methods The application based Job Instruction (JI) program will be delivered over two-days. Participants will receive a certificate of completion from the TWI Upcoming Events Events Dates Location Register at www.amejacksonville.org Institute. Sign Up Now! Call AME at 224.232.5980. CNY Roundtable June 11 Elmira, NY Mid Atlantic Tri-State Roundtable June 25 Aston, PA Understanding AME Conference June 25 Free Webinar TWI Job Instruction July 30-31 Wyomissing, PA Hoshin Kanri & Shop Floor August 14 Tonawanda, NY AME International Conference November 10-14 Jacksonville, FL Page 2 Page 2 Page 3 Page 4 Page 8 Page 5 To sign up for AME events, contact AME at 224-232-5980. To host an AME event in your area contact a Mid Atlantic Region Director. EARLY BIRD DISCOUNTS ARE AVAILABLE FOR THE INTERNATIONAL CONFERENCE. CALL AME AT 224-232-5980 FOR INFORMATION Mid Atlantic Region Page 8
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1 Event Calendar2 Upcoming Events 5 AME Monthly Webinar Series | Five Benefits to Hosting an Event6 Ho Does Yo r Organi ation B ild Respect For People?
EXCELLENCE IN THE MID ATLANTIC | JUNE 2014
Volume 6 • Issue 6
In T
his
Iss 6 How Does Your Organization Build Respect For People?
7 Recognizing Partners | Allegany College, MRCPA and MANTEC Upcoming Events8 Gain Leverage, Profitable Value Streams through Lean R&D9 AME International Conference10 Benchmarking Community of Practice Query System | AME Corporate Membership Benefits11 Job Postings12 Mid Atlantic Region Board of Directors
The 10-Hour “J” programs are at the core of Training Within Industry (TWI). They are delivered to supervisors, team leaders and anyone who directs the work of others, giving them the framework and skills to:
• Establish standard work
November 10-14, 2014
Register at
Establish standard work• Quickly train employees to do a job correctly, safely and conscientiously• Build positive employee relations, increasing cooperation and motivation• Create a safe workplace• Solve problems quickly and effectively on the floor using TWI methods
The application based Job Instruction (JI) program will be delivered over two-days. Participants will receive a certificate of completion from the TWI
Upcoming Events
Events Dates Location Cost
Register at www.amejacksonville.org
Institute.
Sign Up Now! Call AME at 224.232.5980.
CNY Roundtable June 11 Elmira, NY
Mid Atlantic Tri-State Roundtable June 25 Aston, PA
Understanding AME Conference June 25 Free Webinar
TWI Job Instruction July 30-31 Wyomissing, PA
Hoshin Kanri & Shop Floor August 14 Tonawanda, NY
AME International Conference November 10-14 Jacksonville, FL
Page 2
Page 2
Page 3
Page 4
Page 8
Page 5
To sign up for AME events, contact AME at 224-232-5980. To host an AME event in your area contact a Mid Atlantic Region Director.
te at o a Co e e ce o e be 0 Jac so e,
EARLY BIRD DISCOUNTS ARE AVAILABLE FOR THE INTERNATIONAL CONFERENCE.
EXCELLENCE IN THE MID ATLANTIC | Volume 6 • Issue 5
What about your business keeps you up at night? What are the compelling changes needed to keep your organization viable? Has your continuous improvement effort come to a plateau, or worse, hit a wall? Are you looking to build your network of contacts?
AME i idi f t h l d Thi i h t d ti hi hl l li d f i dl
NETWORKING EVENTS
AME is providing a forum to share, learn and grow. This venue is a short duration, highly localized, friendly format. All attendees will be participating in a “Roundtable Discussion” on topics of importance to you and your organization.
WHY ATTEND?• Learn how one company has been Promoting Innovative Thoughts.• Learn what tools and techniques other businesses are using to innovate throughout all aspects of the organization, not just limited to new products.g j p• Learn ways that companies are engaging employees or associates to create and innovate.• Learn from your peers some of the challenges facing them.• Learn how these challenges are being addressed.• Network with your peers.
MORE INFO: http://www.ame.org/events/cny-round-table-event
MID-ATLANTIC TRI-STATE ROUNDTABLE NETWORKING EVENTJune 25 | Aston, PA
HOST COMPANYZodiac Arresting Company
MORE INFO: http://www.ame.org/events/mid-atlantic-tri-state-roundtable-networking-event-0
Sign Up Now! Call AME at 224.232.5980.g p
ANNOUNCING ADDITIONAL VALUE FROM ATTENDING REGIONAL EVENTS!
Did you know that attendance at AME’s regional events counts towards the AME/SME/ASQ Lean Bronze Certification? That’s right 1 hour credit per hour tour and presentation. For the ‘classroom’ portion of events, it’s 1
Mid Atlantic Region | June 2014
g p p phour credit per hour in the classroom. Attendance at an AME webinar also counts – 1 hour credit for each hour attended. Remember this if you are currently pursuing Lean Bronze Certification, or you are considering doing.
EXCELLENCE IN THE MID ATLANTIC | Volume 6 • Issue 6
TWI JOB INSTRUCTION (JI) WORKSHOPJuly 30-31 | Wyomissing, PA
WORKSHOP DESCRIPTION
UPCOMING EVENTS
An objective of all organizations is to quickly train associates to do a job correctly, safely, and conscientiously. Job Instruction (JI) is designed to develop basic stability of your processes (standard work). This program teaches the method to instruct a person how to perform a job – any job. As is frequently the case, most processes are performed by various people using different methods. Job Instruction requires you to identify the “one best way”, teach the process to this one way, and thereby creates a standard method. The basis of stability is generated by doing the same thing the same way across associates and shifts. So by utilizing Job Instruction you gain the benefits of consistent training and stable processes This lays a solid foundation forInstruction you gain the benefits of consistent training and stable processes. This lays a solid foundation for any continuous improvement program. Benefits experienced when practicing Job Instruction are significantly reduced ‘learning curves’ (by as much as 75%), less scrap and rework, fewer accidents, and increased job satisfaction.
Attendees will be asked to bring with them a process from their own organizations that can be used for in-class application of the JI method. The process must be of short cycle time (~2-3 minutes) to accommodate the program format.
HOST COMPANYGreater Reading Chamber of Commerce & Industry Center for Business Excellence
WHO SHOULD ATTEND?• Anyone in a leadership role in any industry can benefit from attending this workshop• Anyone who is responsible for the training of others in office, service or manufacturing environments• Organizations who struggle to ‘find good help’ should send someone to this workshopg gg g p p• Organizations who have struggled with developing, instructing and maintaining standard work
WHY ATTEND?• Understand the difference between traditional approaches to instruction, and the time tested JI methodology• Learn how to create a Job Breakdown Sheet (JBS), a foundation of Standard Work• Create a JBS for a real process from your own organization• Learn the Job Instruction (JI) methodology through practical application in a small classroom environment• Learn the Job Instruction (JI) methodology through practical application in a small classroom environment• Create an initial training plan for use in your own organization• Receive a certificate of completion from the TWI Institute
MORE INFO: http://www.ame.org/events/twi-job-instruction-workshop-ji
EXCELLENCE IN THE MID ATLANTIC | Volume 6 • Issue 6
CONNECTING HOSHIN KANRI AND DAILY SHOP FLOOR MANAGEMENTAugust 14 | Tonawanda, NY
UPCOMING EVENTS
WORKSHOP DESCRIPTIONThe facility tour in the morning will give participants a first hand look at how Hebeler Corporation has matured in the application of lean concepts throughout the organization in the last 5 years. Tour highlights will include stops at Visual Management boards and discussion of past, current and future My CI projects.
After the tour, discuss the tools that Hebeler has implemented and is implementing to help control the Shop Floor and to communicate the top priorities of the company throughout the organization. Brainstorm ways to i th ff ti f th i l t t l tili i G b W lk L d St d d W kimprove the effectiveness of these visual management tools utilizing Gemba Walks, Leader Standard Work and Daily Huddles to launch our organization to the next level.
HOST COMPANYHebeler Corporation manufactures turnkey auxiliary systems primarily for the Power Generation Industry. These made to order systems provide support functions at Power Generation facilities all over the world. Hebeler specializes in understanding our customers’ needs and supporting their businesses with our own blend of unique specialists. From Design through Fabrication and Testing, we aim to supply our ou o b e d o u que spec a s s o es g oug ab ca o a d es g, e a o supp y oucustomers with a quality product that exceeds their expectations.
WHO SHOULD ATTEND?• Anyone with an interest in improving operational performance through Hoshin Kanri. • This event has broad application to people in any company, and in any role - operations and support personnel, hourly associates to the CEO – all can benefit from attending this event.• Companies that have an interest in the application of My CI programs, the effective use of A3s, and Hoshin Kanri toolsHoshin Kanri tools.
MORE INFO: http://www.ame.org/events/connecting-hoshin-kanri-and-daily-shop-floor-management
Sign Up Now! Call AME at 224.232.5980.
As an AME member you know that a strong community of professionals dedicated to enterprise excellence is at the core of our Association. But did you know that the best way to maximize your
benefits within this network, is to expand it? When you serve as an AME ambassador, you not only help enhance the resources you need to excel in your career you also help us make a stronger impact on our
Mid Atlantic Region | June 2014
enhance the resources you need to excel in your career, you also help us make a stronger impact on our vital industry.
EXCELLENCE IN THE MID ATLANTIC | Volume 6 • Issue 6
AME WEBINAR SERIES
UNDERSTANDING THE 2014 AME INTERNATIONAL EXCELLENCE INSIDE CONFERENCEJune 25 – 1:00 PM to 1:30 PM Eastern Standard Time
The AME International Excellence Inside Conference, which takes place each fall, is the largest and best lean conference anywhere. This year it will be held in Jacksonville, Florida from November 10 – 14, 2014. The conference theme is “Strategic Success Through People-Powered Excellence.” More than 2,000 operational excellence and lean professionals are expected to attend. This webinar will provide an overview of the conference and the reasons why anyone beginning, thinking about starting, or already on a lean journey should attend.
For more information on the 2014 Conference go to www.amejacksonville.org
MORE INFO: http://www.ame.org/events/webinar-understanding-2014-ame-international-excellence-p g ginside-conference
Five Benefits of Hosting a Regional Event
1 - As a host you can select the subject. Identify a “gap” in existing knowledge or Experience within your organization. AME will bring in a facilitator to teach the host participants as well as the other attendees. 2 - Hosting an application based event (e.g. a kaizen event) will provide the host company with Tangible improvements in the selected area. Attendees from other companies will be valuable resources during the event to implement real change. AME will bring in a facilitator if required.3 - Build your network of fellow Continuous Improvement and Operational Excellence professionals that will provide continued benefits long after the event4 - Receive suggestions for improvement from attendees after a tour of the host facility5 - Use the event as a “rallying point” for the organization to progress to the next level in Y t f O ti l E ll t i i t t ll d ff tYour quest for Operational Excellence, or to reinvigorate a stalled effort.
Value Stream Mapping, Lean Office, Pull Systems, TPM, TWI, Daily VisualManagement – whatever the subject area - AME can help you close an existing knowledge gap. Contact Mid-Atlantic Regional President Drew Locher (Mobile: 609-876-7936, email: [email protected]) to discuss the possibility of holding an event at your facility.
"I thought the day was well spent for myself and Conewago We brought back a world of
Mid Atlantic Region | June 2014
I thought the day was well spent for myself and Conewago. We brought back a world of knowledge that we will be able to start utilizing as early as today.” Kevin Gladis,Precast & Concrete Services, General Manager, Conewago
EXCELLENCE IN THE MID ATLANTIC | Volume 6 • Issue 6
How does your Organization Build Respect for People?
A recent Gallup poll shows less than 1/3 of Americans are engaged in their jobs. It is estimated that this low level of employee engagement is costing the US between 450-550 billion dollars a year in lost productivity. Managers are primarily responsible for an employee’s engagement. Over the past few decades, organizations have driven their lean journey using the tools to improve safety, quality, delivery and cost. Th h b littl h i “ t f l ” "Th F d t l f P l C t iThere has been little or no emphasis on “respect for people”. "The Fundamentals of People Centric Leadership: Communication Skills Training" class was held May 13-15, 2014 at Dentsply/Caulk in Milford DE. AME is offering the course in response to the deficit in tools to help organizations build an inspiring and engaging culture.
Although the concepts presented in the course are fundamental, the course is carefully designed to build upon the content and deliver a unique and life-changing experience. It is designed to help people improve their relationships and their ability to be successful with others inside and outside of the workplace.their relationships and their ability to be successful with others inside and outside of the workplace.Participants are given the opportunity to deeply understand their core behavioral tendencies and the impact that it has on their ability to communicate and connect with others. They learn about how the diverse contribution of others can be leveraged to enhance their life at work and at home. The communication cycle is broken down into its elements and participants learn about the power and impact of nonverbal communication in every aspect of their lives. Building upon the skills taught throughout the course, participants learn an effective method to positively and respectively confront others and ask for change.
At th f th ti i t l th t th bilit t ll li t i th k t h l i th lAt the core of the course, participants learn that the ability to really listen is the key to helping others solve problems and grow. It is a key component in creating an inspiring, engaging and innovative workplace. It is potentially the most critical skill of a great leader. Most people are under the misconception that listening is simply being quiet while the other person is talking, or processing and analyzing what the other person is saying. Listening in fact is neither. Most people are under the assumption that listening is a natural gift for which no training is required. Unfortunately listening is a skill that most people have never been taught. This class teaches participants how to reflectively listen. Although conceptually easy, listening is a very difficult skill to master.skill to master.
As one CST participant noted: “It is terrifying to think I didn’t do this before, and also terrifying that I may not be able to implement the training and skills learned (right away).” When asked to summarize the class experience and learning in two words, Peter Wong, Quality Manager for Silicon Forest Electronics, Inc. said:“Human. - everyone's lives we touch are human. Our team mates, our spouses, our children. Everyone is someone's child. Being. - CST has inspired me to a new way of being.”
A th Li W iAuthor: Lisa Weiss
Mid Atlantic Region | June 2014
EXCELLENCE IN THE MID ATLANTIC | Volume 6 • Issue 6
RECOGNIZING PARTNERS IN THE REGION
The Mid-Atlantic region has been reaching out to various organizations in the region to leverage opportunities to better fulfill its mission of “Share-Learn-Grow”. We would like to express our appreciation to the following organizations who have agreed to publish AME regional events on their websites and/or in their various e-mailings to their network members. The success of any regional event relies not just with the host company, but with a strong showing of attendees who are willing to share their experiences and tohost company, but with a strong showing of attendees who are willing to share their experiences and to continue the networking beyond an event.
So thanks to: Alliance for Manufacturing &Technology (Binghamton NY) – www.amt-mep.orgMaryland World Class Consortia – www.mwcmc.orgIMC (Williamsport PA) – www.imcpa.comDelaware Valley Industrial Resource Center (DVIRC) – www.dvirc.orgManufacturers Resource Center (Lehigh Valley PA) – www.mrcpa.orgD l MEP dDelaware MEP – www.demep.orgMANTEC (S. Central PA) – www.mantec.orgNE PA Industrial Resource Center (NEPIRC) – www.nepirc.comGreater Reading Chamber (Reading, PA) – www.greaterreadingchamber.org
It is our great hope that we will be recognizing many more organizations in the future.
MANUFACTURING RESOURCE CENTER EVENTS
CONTINUING EDUCATION PROGRAMLEARN MORE AT http://www.allegany.edu/x179.xml
MANUFACTURING RESOURCE CENTER EVENTSGREEN BELT ON LINE TRAINING – June 18-19 LEARN MORE AT http://www.mrcpa.org/events/green-belt-online-training-anytime-anywhere-2014-06-18/
LEAN 101 – September 18 | Allentown, PALEARN MORE AT http://www.mrcpa.org/events/lean-101-5/
CELLULAR MANUFACTURING – June 12
Mid Atlantic Region | June 2014
LEARN MORE AT https://mantec.org/event-registration/?ee=23
TOOLS FOR MANAGING CHANGE – August 14 & 21 LEARN MORE AT https://mantec.org/event-registration/?ee=1
EXCELLENCE IN THE MID ATLANTIC | Volume 6 • Issue 6
Gain Leverage, Profitable Value Streams through Lean R&D
If your organization has largely focused lean improvement initiatives on manufacturing and the supply chain, it’s time to broaden your lean perspective to include research and development (R&D) processes. That’s the opinion of Norbert Majerus, a senior six sigma master black belt and a lean product development master black belt at The Goodyear Tire & Rubber Company. p y p yMajerus has championed Goodyear’s lean product development process and he teaches a corporate lean product development certification program.
Some companies implement lean product development with the goal to cut cost in R&D. Although lean is a good tool for achieving that goal, experience has shown that solely focusing on cost cutting can be detrimental to creativity and innovation. The net gain of a cost reduction initiative in R&D has a very small effect on the bottom line of the business, because R&D is typically a small fraction of business costs. Majerus stated that, by contrast, Goodyear executives understand that the new product decisions made in R&D can have a large effect on the Goodyea e ecut es u de sta d t at t e e p oduct dec s o s ade & ca a e a a ge e ect o t eprofitability of the products. Lean can and should be leveraged in R&D to further enhance the profitability of new products.
“The secret, at Goodyear, was to educate people doing the actual work in lean principles and to engage them in helping us change their processes, in line with Toyota concepts,” Majerus continued. “For example, if you are working on a major project, and the market demands moving up the launch by six months to a year, lean principles can help you speed up the development process and assure the on-time delivery of the new product. Lean principles helped Goodyear achieve faster time to market agility to react very quickly to changes in theLean principles helped Goodyear achieve faster time to market, agility to react very quickly to changes in the marketplace and the ability to incorporate new technology.”
When you are extending lean practices into the R&D arena, counseled Majerus, make sure that safety and quality come first. Then focus on service to the customer, such as on-time delivery and speed. That approach will also enhance creativity, as it frees up design engineers’ time to innovate.
Majerus said that, at Goodyear, lean product development helped it achieve almost 100 percent on-time delivery and reduce new product development cycle time by more than 70 percentand reduce new product development cycle time by more than 70 percent.
“In a big product development project, things can change quickly – the market, the technology that becomes available and so on. In the past, we did not have the capability to put the product on the market when the market was ready for it. Now, with lean product development, faster time-to-market can mean millions in additional revenue,” said Majerus. He noted that in addition to gaining faster and more predictable new product development, Goodyear has received more innovation awards than ever before.
Editor’s note: Norbert Majerus will be a presenter on the topic “Using Lean to Develop Profitable Value Streams:Editor’s note: Norbert Majerus will be a presenter on the topic, “Using Lean to Develop Profitable Value Streams: Challenges and Significant Rewards of Lean R&D,” during the AME‘s annual conference in Jacksonville, FL, November 10-14. For more information about the event, or to register, check www.amejacksonville.org.
Lea Tonkin, editor, AME regional newsletters, is the president of Lea Tonkin Communications.
Mid Atlantic Region | June 2014
EXCELLENCE IN THE SOUTHEAST | Volume 27 • Issue 11
EXCELLENCE IN THE MID ATLANTIC | Volume 6 • Issue 6
NATIONAL NEWS
AME is pleased to announce the launch of a new resource to help AME members access the knowledge and expertise of your peers - the Benchmarking Community of Practice Query System. Developed in conjunction with APQC, this self-service portal will allow you to submit questions you have concerning best practices in manufacturing, lean, productivity, process management and much more. Once submitted, your question will be distributed to Benchmarking Community of Practice and
ill b tifi d h i t dyou will be notified when a response is posted.
Not only are you able to submit questions online through the portal, you can also search the library of past queries to find out what your peers have been asking as well as the responses. It's like Facebook for operations professionals - a community of peers sharing knowledge to help each other learn and grow.
If you have any questions or need assistance, please feel free to contact Jerrianne Strohmeyer, AME
AME Corporate Member BenefitsAs a Corporate member all of your employees may attend AME events, including conferences and workshops at AME member rates. Five key contacts within your organization will become full AME members and receive the following:• Access to the Benchmarking Community of Practice Query program and a website query library.
you a e a y ques o s o eed ass s a ce, p ease ee ee o co ac Je a e S o eye ,Benchmarking CoP Coordinator, at [email protected] or (224) 232-5980 ext. 222.
g y Q y p g q y y• Subscription to the award winning publication Target magazine and monthly online newsletter Target Online. • Access to the website portal on AME.org for Target magazine and Target Online along with complete archives of both publications. • Participate in monthly AME webinars for free. • A free single registration for a 1-day regional workshop for Site Members and three free single registrations for a 1-day regional workshop for Enterprise Members in their inaugural membership year.• Online access to future benchmarking and lean assessment tools.
Corporate Membership Options• Site MembershipA site is defined as a single physical location or campus with multiple plants/facilities within a short distance from each other. All employees at your site can attend AME events at the AME member rate. A one year AME Corporate Site Membership is only $1,000. Multi-year discounts are also available.• Enterprise Membership An Enterprise includes all of the corporation’s facilities within North America. Each facility can identify 5 employees to become full members in AME and all employees can attend AME events at the AME member rate. A one year AME C t E t i M b hi i l $5 000 M lti di t l il bl
Mid Atlantic Region | June 2014
Corporate Enterprise Membership is only $5,000. Multi-year discounts are also available.
For additional information or to join: Contact Robert Carlson, AME Business Development Manager at 224-232-5980, ext. 227 or [email protected].
EXCELLENCE IN THE MID ATLANTIC | Volume 6 • Issue 6
JOB POSTINGS
Ametek – Rotron Division is currently seeking a Quality / Continuous Improvement Manager for its Woodstock, New York location. The Quality / Continuous Improvement Manager will be a member of the Site Operations leadership team and will instill a culture of continuous improvement throughout our organization. His/her primary responsibility is to build the organization’s skills (and improve its
We seek an experienced and energetic ACE/ Continuous Improvement leader for our DeIcing, R d S i lt S t (DRSS) b i it ith l ti i W t Vi i i Ohi C lif i
o ga a o s/ e p a y espo s b y s o bu d e o ga a o s s s (a d p o e sperformance) in problem solving and process control to assure conformance to our customer’s quality standards.
To apply: http://www.ametek.com/careers/home.aspx
Rescue, and Specialty Systems (DRSS) business unit, with locations in West Virginia, Ohio, California, and France. This position will have the primary responsibility for accelerating the implementation of ACE (Achieving Competitive Excellence) initiatives and driving Lean Transformation and Process Management methodologies. This position will have direct reports at both manufacturing sites in West Virginia and California.
Please contact Anne Cameron, Hi-Tec Professional Solutions, Inc. , 770-575-5855, [email protected] e@ ecso u o s co
Senior Continuous Improvement Specialist, Lean Management Systems, Wilmington, DE. Nemoursis seeking a Sr. Continuous Improvement Specialist to join our team in Delaware. This position provides continuous improvement support to Nemours by functioning as an analyst, facilitator, consultant and/or project manager as required. This individual will work throughout the system with a broad range of stakeholder groups in clinical operational and enterprise systems areas This work includes leadingstakeholder groups in clinical, operational and enterprise systems areas. This work includes leading larger scale continuous improvement work such as value stream mapping (VSM), integrated facility design (IFD), strategy/goal deployment, and/or Production Preparation Process (3P).
For more information and to apply online, please visit: http://careers.nemours.org/jobs/65279/
Mid Atlantic Region | June 2014
EXCELLENCE IN THE MID ATLANTIC | Volume 6 • Issue 6
