Date post: | 11-Apr-2017 |
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Strategy
Twice Reply - Who we are
Processes Digital
Agenda
Digitization
CX
X-Selling
Twice Reply is a consulting company focused on Digital Transformation, offering services along the entire digital value chain.
We deliver End-to-End with specialists within the Reply Network to combine strategy, program management and technological expertise with successful delivery.
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We work jointly with client teams from marketing, strategy, customer care and IT to deliver programs successfully, enabling us to apply our expertise to a wide range of business models and markets
Service Offering Digital CRM
Omni-channel Customer
Engagement
Content &
Commerce Platforms
Business Models & Product
Monetization Digital Business
Optimization &
Innovation
Digital Content
Strategy & Distribution
Simplification of processes, Digitization of customer journeys, and Digital Customer Acquisition represent urgent company needs today. Twice provides the right advice
Twice Reply – Service Offering
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Twice Reply – Core Activities along the Value Chain
§ Process Design/Re-‐engineering*
§ Digital Process Requirements
§ Use Case Deep-‐Dive
§ Digital Process Specifica:on
§ Digital Customer Experience*
§ Use Case Defini:on
§ Product Range § Digital Go-‐to-‐
Market § Omnichannel
Strategy* § Change
Management* § Architecture &
ImplementaAon Strategy*
Func%o
nal A
c%vi%e
s
§ Vision/Mission Defini:on
§ Priority SeBng § Product Review § Project Review § Digital Roadmap* § OrganizaAonal
Review* § Governance
Development
Process Simplifica%on
§ Digital Retail Strategy*
§ Point of Sale (POS) PlaIorm Due Diligence*
§ Agent Training § Data-‐driven
Business Concept § Conversion
Op:miza:on
§ Digital Customer AcquisiAon*
§ Digital Ecosystems § Traffic Genera:on § Social Interac:on
Concept and Development
§ Tech./PlaIorm Due Diligence*
§ Agile Methodology Training
§ PlaIorm Decision*
§ Development Set-‐up
§ Security § Analy:cs § Quality Assurance
Up/Cross Selling Digi%za%on
Progressive Integra%on with Reply Units
Imagina%on Strategy Development
Strategy SeAng: “Digital Agenda”
* Twice Reply capability focus
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We combine the competence of a digital consultancy company with the technological expertise of a large network of companies, supporting our clients to succeed on their digital transformation journey.
§ Flexible & responsive to the individual needs of customers
§ Delivery across all industries § Hybrid creative and tech capabilities § Pragmatic project approach § Rapid and cost-effective delivery § Sales team = Delivery team
CONSULTANCY § A range of specific technical expertise and
industry focus § Execution capability § Over 4.500 well trained, certified
professionals § Quick and responsive network consisting of
60+ specialized companies § Maturity – proven methodologies
NETWORK
Twice Reply – Living the Reply Network