Types of Communication and Barriers

8/13/2019 Types of Communication and Barriers

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Listening in InterpersonalCommunication

Presented By:

Muhammad Husnain (8389)Zarmeen Karimi (10202)

Syed Arif Ali Shah (7922)

Waqas Zahid (7112)

Presented To:

Zehra Shah


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Listening : the process of receiving, constructingmeaning from, and responding to spoken and/or

nonverbal messages; to hear something withthoughtful attention

Effective communication is 2-way

depends on speaking and listening

What is Listening?


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When you have ears, you can hear everything withinhearing range; but that doesnt necessarily mean youunderstand what you heard. Listening, on the other

hand, is a skill.


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Hearing- physical process; natural; passive

Listening- physical & mental process; active;learned process; a skill

Listening is hard!You must choose to participate in theprocess of listening.

Listening V/S Hearing


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Listening. the psychological process of receiving,attending to, constructing meaning from, andresponding to spoken or nonverbal messages

Hearing = physiological

Listening = psychological

What is listening?


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85% of what we know is from listening

45%of our time is spent on listening

A person recalls 50%of what they just heard

.only 20%of it is remembered long term

Importance of listening


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To be recognizedand remembered

To feel valued

To feel appreciated

To feel respected

To feel understood

To feel comfortableabout a want or need

Why Be A Good Listener?


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Listening is the most powerful

form of acknowledgment

a way of saying, You are

important.


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Listening promotes being heard

Seek first to understand, thenbe understood

- Stephen Covey


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PROCESS OF LISTENING

Understanding

Learning

Remembering

Recalling

Evaluating

Judging

ReceivingHearing

Responding

Answering


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Receiving It refers to the response caused by sound waves

stimulating the sensory receptors of the ear; it isphysical response.

Understanding

It is the stage at which you learn what the speakermeans-the thoughts and emotional tone.


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Remembering It is important listening process because it means

that an individual has not only received andinterpreted a message but has also added it to themind's storage bank.

But just as our attention is selective, so too is ourmemory- what is remembered may be quite different

from what was originally seen or heard.


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Activity:

BED DREAM COMFORT

REST AWAKE SOUND

WAKE NIGHT SLUMBER

TIRED EAT SNORE


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Evaluating

It consists of judging the messages in some way. Attimes, you may try to evaluate the speakersunderlying intentions or motives.

Often this evaluation process goes on without muchconscious awareness.

Responding This stage requires that the receiver complete the

process through verbal and/or nonverbal feedback;

because the speaker has no other way to determine ifa message has been received .

This stage becomes the only overt means by whichthe sender may determine the degree of success in

transmitting the message.


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STYLES OF EFFECTIVE LISTENING

Syed Arif Ali Shah (7922)


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SOCIETY IF THEY KNEW HOW OFTENTHEY MISUNDERSTOOD OTHERS

(GOETHE)


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Participatory-Passive listening

Empathic-Objective listening

Non judgmental- Critical listening

Surface-Depth listening

Active-Inactive listening

STYLES OF EFFECTIVE LISTENING


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Participatory-Passivelistening

Active participation

Physically & mentally engage in the sharingof meaning

ElementsNon-Verbal:Eye contact, facial expressions

Verbal: questions, back channeling cues suchas Iseeyesuh-huhetc


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Participatory-Passive listening

Listening without talking

Powerful means of communicatingacceptance

Passive listener: suspends judgment and justlistens

Who accepts, not evaluate. Who supports,not intrude


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Empathic-Objectivelistening

To listen empathically

Feel with them

See the world as they see

Feel what they feel

It helps you understand what a personmeans & what the person is feeling


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Empathic-Objectivelistening

Listen with objectivity and detachment

See beyond other person sees

Example:A teacher & student

(Empathic) (1+1 = 11)

(Objective) (1+1 = 2)


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Non judgmental- Critical listening

Listen with open mind Avoid distorting messages Avoid filtering out unpleasant or

undesirable message

Recognize your own ethnic, national, orreligious biases, (it may increase or minimizeimportance because it confirms orcontradicts your biases)


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Nonjudgmental-Critical listening

Name calling- involves giving an ideae.g. (atheist neo-Nazi cult) to make you accept things you

value high, like (democracyfreespeechacademicfreedom)

Testimonial- use image associated to with person to gain

approval, (if you respect the person) to gain rejection (if youdisrespect the person)e.g. advertisement: use person dressed like doctors, use phrase

dentistsadvice

Bandwagon- used to persuade to accept or reject an ideabecause everybodyis doing ite.g. drawMohammad day& switchto Pakbuk


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li t i


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Surface-Depthlistening

Obvious/surface/literal meaning

(Surface level communication)

What they are saying?


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Surface-Depthlistening

Hidden, deep meaning

(In depth communication)

Why they are saying?

E.g.: Thepatient is very serious


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Purpose of Active listening

Active, effective listening is a habit, as well

as the foundation of effectivecommunication.


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ACTIVE LIETENING

Active listening is the process of sending back thespeaker what the listener thinks the speaker meant.

It is a process of putting into some meaningful whole

your understanding of the speakers total message


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Continued

Example:

ESMAIL: that creep gave me a c on the paper!! I reallyworked on that project and all I get is a lousy C!

AYESHA: thats not so bad; most people got around thesame grade. I got a C too.

FAISAL: So what? This is your last semester. Whocares about grades anyway?

SAAD: You got a C on the paper you were working forthe last three weeks? You sound really angry andhurt.


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Active listening serves a number of important purposes:

It shows that you are listening.

Check how accurately you have understood what thespeaker said and meant.

Express acceptance of speakers feelings.

To prompt the speaker to further explore his or her

feelings or thoughts.

Purpose:


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TECHNIQUES OF EFFECTIVELISTENING

Active listening intentionally focuses on whoyou are listening to, whether in a group orone-on-one, in order to understand what he orshe is saying.


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Techniques:

Paraphrase the speakers meaning.

Express understanding of the speakers feeling.

Ask questions to ensure that you are on a right track.

Focus your attention on the subject Avoid distractions

Set aside your prejudices, your opinions.

When interacting with the speaker, keep an eye

contact and do not argue.


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Quick flashback

Listening and hearing are two different entities.

The listening process requires five pre-requisites if it hasto be listening.

Cultural differences and gender differences play animportant role in the listening process.

The general key to effective listening in interpersonalsituations is Active participation.


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Contd..

We need to listen empathically to make sure that weunderstand what the speaker is actually goingthrough.

Effective listening involves listening non-judgmentallyto help you understand and help you critically.


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That completes our agenda for the day.Hope you have enjoyed.


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THANK-YOU

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Types of Communication and Barriers

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