Tyson Wienker Janders Dean-presentation-v1.3

Tyson Wienker Executive Director – Strategy, Technology and Business Development

LexisNexis Pacific

Janders Dean Legal Knowledge, Innovation & Technology Conference 19 September 2013

LexisNexis Pacific 2

At the crossroads. The challenge for the legal industry.

- ‘Dour economy catches out big partnerships,’ AFR, 13 September 2013

John Carrington, Managing Partner, Ashurst Australia


• Why innovation is paramount in times of challenge

• Digital disruption: Meeting the challenge of a mobile workforce

• Fostering flow loops: Holistic visions of innovation & applications

• The risk factor: Embracing success and failure







Joanne Gray, BOSS Magazine, September 2013

At the crossroads. The impact of digital disruption


At the crossroads. The role of knowledge management.

Source: LexisNexis Pacific ‘Firm of the Future: Australian Legal Industry in 2023’ Report, September 2013


INNOVATION EVANGELIST

RISK MANAGEMENT

LEADERSHIP & BUSINESS STRATEGY

AGILITY

CHANGE MANAGEMENT

93%

92%

89%

85%

81%

Core skills required by senior information professionals in the Australian legal industry to ensure success of their organisation in the future

Firms of the future. The importance of innovation.


INNOVATION EVANGELIST RISK MANAGEMENT LEADERSHIP & BUSINESS STRATEGY AGILITY CHANGE MANAGEMENT







Digital Disruption. The mobile revolution

• More than 86% of lawyers use laptops

• More than 50% of lawyers use portable devices in the workplace

• Nearly 50% own an iPad or tablet device

• By 2014 it is expected that mobile Internet usage will exceed desktop Internet usage.

Source: Mobility in the Legal Profession in the Pacific, LexisNexis, July 2011

The legal profession has been quick to embrace the mobile revolution


Digital Disruption. The mobile revolution


Managing the mobility challenge. Workflow patterns

Changing professional biorhythms: A day in the life of the ‘Mobile Lawyer’

Source: The Rise of the Digital Omnivores, Mark Donovan, November 2011.


Managing the mobility challenge. The shift to digital

of Senior Information Professionals consider Increasing Use of Mobile Technologies for Business as a primary catalyst for change in the legal industry. 89%

LEXISNEXIS ‘FIRM OF THE FUTURE’ REPORT

Understanding user needs to design new technological solutions


13

LexisNexis Red

Providing solutions for the mobile workforce

of Senior IT Professionals consider incorporating mobile devices enterprise-wide as one of their greatest challenges in future proofing their organisations 67%







15

LexisNexis Red

The shift to digital. Designing systems for user needs

eBooks Digital Looseleaf

Iterative Development: Unearthing emerging user challenges

“We want to be able to access our hardcopy texts in digital formats”

“As practitioners we access and reference information

differently to how most people traditionally use eBooks”

16


Digital Looseleaf. Designing systems to stay ‘in the zone’

THE CHALLENGE

1. Needed to rethink our traditional approach and create a completely new solution to support user needs

2. Need for agility 3. Customer insights: Needed to engage closely

with customers through intensive Customer Discovery & Innovation program

4. Required a cultural mindset shift within

organisation 5. Iterative development process

Build a referencing tool for digital content based on the needs and insights of legal practitioners and knowledge managers

LEXISNEXIS RED

17

Understanding user needs: New South Wales Police case study

• All 280 dedicated NSW in-court prosecutors issued with iPads installed with digital legal resources via LexisNexis Red in 2012

• Unique needs of police prosecutors: • need immediate access to critical resources with assurance they

have the most up-to-date information at their fingertips, as well as their own resources

• Need to access information on-the-go – in office, courtroom, on the road, etc

• Users may need to travel to remote areas with limited internet access

• Comprehensive onboarding program to encourage adoption among less tech-savvy prosecutors

• Worked in partnership with LexisNexis to develop LexisNexis Red to suit

specific needs of prosecutors

• Dramatically reduces weight of heavy paper-based legal materials carried by prosecutors, & increased currency on hardcopy collection to facilitate better outcomes in court

Meeting the challenge. Role of Customer Discovery

18

LexisNexis Red

The shift to digital. Designing systems for user needs

eBooks Digital Looseleaf

eLending solutions

Mobile Device & BYOD Management

Iterative Development: Unearthing emerging user challenges

“We want to be able to access our hardcopy in digital

formats”

“As practitioners we access and reference information

differently to how most people traditionally use ebooks”

“As knowledge managers, we need to be able to easily and

effectively manage and allocate digital titles to our users”

“We want to provide our practitioners with unfettered

access to information irrespective of whether they are at home, in

the office, or in a coffee shop, but the challenge of securing firm and client information across multiple

platforms is a huge risk”

?

19



• Fostering flow loops: Holistic vision of innovation & applications



Fostering flow. Using technology to create efficiencies

of Senior Information Professionals consider Focus on Time Saving as a primary catalyst for change in the legal industry. 81%



The pressure to create efficiencies & time savings


Fostering flow. Developing efficient workflow systems

of Senior Information Professionals consider Developing More Efficient IT Solutions for Work Management as one of their greatest challenges in future proofing their organisations. 63%



The pressure to create efficiencies & time savings


Driving efficiencies. Working smarter, not faster

Johan Cruijiff


Content-in-context. Managing information overload

• 49% of Australian professionals feel demoralised as they can’t manage all the information coming their way

• More than 70% say their work suffers because they can’t sort through information fast enough

• 81% of legal professionals say they’ve deleted or discarded work without fully reading it

• Almost a quarter (24%) delivered incomplete documents, email or other communications because the necessary information could not be found on time

Source: LexisNexis Productivity Survey, 2010


Content-in-context. Managing information overload

Application Central: The Lawyer’s Desktop


Finding the flow. The link to better decision making

Interrupting a task for just 2.8 seconds leads to a doubling in error rates

Getting ‘into the zone’ takes at least 15 minutes


∞

Level of Challenge

Level of Skill

HIGH

LOW

LOW HIGH

FLOW CHANNEL

INCREASING SKILLS

INCREASING SKILLS

INC

REA

SIN

G

CH

ALL

ENG

E

INC

REA

SING

C

HA

LLENG

E

ANXIETY

BOREDOM

∞ 0

Mihaly Csikszentmihalyi defines “flow” as a mental state of operation in which a person performing an activity is fully immersed and engaged.

FLOW

Finding the flow. A lawyer’s day


Finding the flow. A lawyer’s day


1. Physical Environment 2. Technology 3. Mental state

Climate. Removing obstacles to flow

The three factors can affect ‘flow’


Fostering flow. Designing technology to stay in the zone

Owen Schaffer, Crafting Fun User Experiences: A Method to Facilitate Flow, 2013


• Researching?

• Administration?

• Marketing?

• Drafting?

Research

Admin

Marketing

Drafting

Understanding Users. A lawyer’s day

How much of a lawyers’ time is spent on the following activities? Q:


Fostering flow. Designing systems to stay ‘in the zone’

Triage Thinking

Composition

Assessing the impact of content, and verifying and

validating content.

Pulling together information from

diverse sources and experiences

Determine response, research

and inclusions

Back to composing as cycle continues

Improving Drafting Processes: Analysing a practitioner’s workflow

THE CHALLENGE How do we design workflow tools to help practitioners make better decisions and stay ‘in the zone’ when dealing with matters?


Designing applications for focus

Lexis for Microsoft Office


Taking a holistic view of a user’s applications Allowing practitioners to access the information they need directly where they spend the most time – for example, in Microsoft Word and Outlook.

There are three fundamental elements to consider when designing and implementing practitioner software solutions to help users ‘stay in the zone’

Ease of Use User Experience Design should focus on taking the complexity out of the software and make it intuitive to use

Putting ‘Content-in-Context’ Ensuring the relevant information is brought to the lawyer, to increase efficiency as well as allowing them to avoid leaving the application and risk breaking the ‘flow’.

Built-in guidance and feedback

1

2

3


Lexis for Microsoft Office









Fostering Innovation. Learnings

Key Learnings

• Customer insight is paramount in innovation process

• Know when to invent the wheel, and when to pimp it

• Foster flow: Think holistically about the role of technology and applications within your business environment

• Success is great, but don’t be afraid to fail fast


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