U Magazine

2 | Late Spring 2012 | U MAGAZINE

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Table of ContentsContributors .................................................................................... 4

In the SpotlightFrom the Bully Pulpit ...............................................................5Internationally known sled dog racer from Central Oregon uses her fame to speak out against bullies.

Spinning Yarns ...................................................................... 10Local hobbyists find they enhance the uniqueness of their projects through the use of hand-spun yarn.

Green Leafy Goodness .......................................................... 13A guide to leafy greens you can commonly find at the local store.

Focused on Success ................................................................ 25Michelle Alvarado turned a childhood passion into award-winning filmmaking and a successful Bend-based business.

Knowledge & AdviceIs Bullying Affecting Your Child? ....................................................... 7What We’re Reading: Central Oregon Book Club Selections ........... 8A Helping Hand: Central Oregon Mediation .................................. 12Recipes: Cooking Up Greens ............................................................. 15Powerful Milestones ........................................................................... 16High Desert Life Styles: Get Up and Go .......................................... 18Beauty Tips 101 ................................................................................... 20To Your Health: Foot Loose and Stress-Free .....................................22At the Workplace: The Better Communicator ................................. 28Welcome to the Rest of Your Life ...................................................... 31

Magazine

U Magazine is a product of The Bulletin’s Special Projects Division, P.O. Box 6020, Bend, OR 97708.

All content is the property of The Bulletin/Western Communications Inc., and may not be reproduced without written permission.

Story ideas may be submitted to editor Ben Montgomery for consideration. Contact him at 541-383-0379 or [email protected].

Published: Saturday, April 7, 2012.

Staff members for The Bulletin’s special projects division include: Martha Tiller, Special Projects Manager; Ben Montgomery, Special Projects Editor; Nicole Werner, Special Projects Image and New Media; Clint Nye, Graphic Designer; Stacie Oberson, Special Projects Coordinator; Lyle Cox, Photographer.Cover photo by Lyle Cox Model: Michelle Alvarado

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Editor’s NoteA Roman poet known as Horace is credited for writing,

“Adversity has the effect of eliciting talents, which in prosperous circumstances would have lain dormant.”

It stands to reason, then, that when we witness a level of greatness or success in the world, such banner achievements are often only reached after a person has experienced significant, perhaps personal levels of adversity.

In this edition of U Magazine, we feature one such person: Rachael Scdoris.

Many of us know the story of Rachael, a world-class sled dog racer who grew up here in Central Oregon. It’s a story that propelled her into the national spotlight, and it’s one we take great pride in because it speaks of guts, hard work and determination — qualities to which we all like to attach ourselves.

In 2005, for those who don’t know, Rachael became the first legally blind person to compete in the Iditarod Trail Sled Dog Race in Alaska. These days, she competes in tandem cycling, a sport within which she also maintains some pretty lofty goals.

The adversity she overcame to get to this point seems obvious, but through her formative years, Rachael overcame more than blindness. Her disability made her an easy target for bullies in school.

Today, Rachael shares these more personal stories with children who face a similar level of adversity in the halls of their schools every day. While she speaks out against bullying, she also talks about how such experiences made her the person she is today.

Read “From the Bully Pulpit” on page 5 to learn more about Rachael and how she does her part to address bullying in schools.

— Ben Montgomery, U Magazine Editor

To subscribe or learn more about all our publications, please call 541-385-5800 or visit us at www.bendbulletin.com.

U Magazine C O N T R I B U T OR S

ANNISSA ANDERSON, a freelance writer and public relations consultant, also studied culinary arts and worked as a pastry chef in another life. Though she’s lived in the Northwest for the past 20 years, she spent her childhood living abroad.

Writer and singer/songwriter LAUREL BRAUNS has been a regular contributor for The Bulletin, VisitBend.com and various other local publications. She is currently teaching guitar and exploring Bend’s legendary running trails. She performs music around town with her band, the Sweet Harlots.

LORI GLEICHMAN considers herself intensely curious about almost anything, which is what makes freelance writing such a joyful experience. When not writing, she works as a marketing/PR consultant, loves to read travel memoirs while dreaming of her own next adventure. She lives in Bend with her husband Dick, her dog Indy and cat Pic.

SONDRA HOLTZMAN is a record keeper of an evolving life. A professional artist and founder of The Traveling Studio, her journals and sketchbooks reflect explorations afar and close to home. Sondra is a published author, storyteller and travel writer and loves kayaking with her miniature longhaired dachshund, Scout.

In a world full of unique people, ideas and practices, KARI MAUSER has a desire to uncover and share the inspiring stories that surround us. When she’s not discovering new and intriguing things through her writing, she and her husband are re-discovering the magic of the world through the eyes of their two little boys.

KATHY OXBORROW owns Oxborrow Consulting, which assists public and nonprofit agencies. She grew up on a Nevada cattle ranch and returned to her roots after stints in San Francisco and Portland. She lives near Bend and enjoys riding her horse Sara.

BUNNY THOMPSON is an internationally published writer living in Sisters. She cruised on a sailboat for six years and 40,000 miles where she wrote a novel and published travel and adventure articles in national and international magazines such as Sail, Cruising World, Southern Boating and Island Scene.

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FROM THE

Internationally known sled dog racer from Bend uses her fame to speak out against bullying.

Most Central Oregonians know Rachael Scdoris as a world-famous, legally blind sled dog racer who often competes in the 1,012-mile Iditarod race across Alaska.

She also clocks a few hours on a training bike in her garage after a long day of helping run the family dog-sled business, having recently taken up competitive tandem cycling.

But while Scdoris is known internationally as a competitive athlete and inspirational woman, she

Pulpitby Laurel Brauns, for The Bulletin Special Projects

BULLYPhotos by Lyle Cox

File Photo

U MAGAZINE | Late Spring 2012 | 5

has a whole other mission in life beyond the bikes and the trails.

Routinely asked to make presentations about dog sledding at schools around Oregon, a side gig that could sometimes be considered a full-time job, Scdoris comes equipped with a dog sled, a dog, a mushing outfit, and a personal story that often shocks both the students and teachers.

She shares the tale of the bullying she experienced growing up blind in Central Oregon schools.

With funny glasses and a lack of fashion sense due to

color-blindness, she was often slammed against lockers, verbally abused, and groped and grabbed, especially by middle-school boys.

“In my speeches I don’t hesitate to tell the kids I hated school,” Scdoris said. “I speak directly to the bullies, saying ‘If you are the ones hurting other students, it is not funny or a joke; it’s just mean.’”

The worst part was, because of her disability, she had no way of identifying her perpetrators, and thus the behavior continued on and on.

One of the first places Scdoris first shared her personal experience of bullying was at Obsidian Middle School, the same school she attended during seventh and eighth grades, when the harassment she experienced was at its worst.

“When Rachael was here in school 15 years ago, bullying wasn’t even a topic in health class,” said Jim Reeve, the athletic director and physical education teacher at Obsidian. “Now, more and more kids are speaking out, and there is a deeper understanding of the deep emotional scars that this

kind of behavior can lead to… troubles that can last a lifetime or lead to suicide.”

During this portion of her presentation, Scdoris will often receive a standing ovation.

“When I’m talking to kids about bullying, I also direct part of my talk toward the kids that are getting picked on,” Scdoris said. “I tell them to hang in there and that it will get better. I suggest they get into an extracurricular activity where they can gain control of their lives and develop strong friendships.”

It was in middle school, in

fact, that Scdoris found the track team, coached by Reeve. This was the first time she developed a strong network of friends.

“Pretty soon I found out if I worked hard in track and cross country, that meant I’d be out of school a lot more often… away at meets and races,” Scdoris said. “That was one of the first factors that really motivated me to excel.”

Scdoris was also motivated by dreams of being a dog musher. Despite her traumatic experiences at school, her after-school life consisted of living on a big farm off the grid in Alfalfa,

where she began training to be a dog-sled racer at a young age.

Her father, Jerry, insisted that she become a strong athlete and a runner, both in order to manage the dogs and to run up hills during races, which would someday give her a competitive edge.

And while encouraging students to find their own niche of activities like her own is a big part of her message, Scdoris insists that bullying is never going to stop without the help of adults and administrators.

“I tell these kids it’s the teacher’s

job to help them with that kind of thing. It’s okay for them to tell their teachers,” she said.

“Since Rachael was here two or three years ago, I’ve had more students confide in me that they are experiencing bullying than in the last 20 years combined,” Reeve said. “I know her speech had a direct effect on at least three students of mine, and if that many come forward, then others do, too. That is changing lives — mission accomplished.”

At the end of every presentation, Scdoris invites the students up to pet one of the sled dogs she brings to the school.

It is usually during this more intimate moment that many kids confide in her that they have been the victims of bullying.

Surprisingly, she also hears from bullies themselves, who will sometimes say that her speech inspired them to stop being mean to other students.

“I don’t think bullying will ever go away,” Scdoris said. “We as adults can do whatever we can, but it will always be there. But what I can really do is show the bullied kids that there are ways of dealing with it, and that life will get better.”

“I speak directly to the bullies, saying ‘If you are the ones hurting other students, it is not funny or a joke; it’s just mean.’

Scdoris, then 15, was named the Snow Princess of Bend Winterfest in 2000.


When children are involved in bullying, it’s important parents are willing to take action.

Children often do not tell their parents that they are being bullied because they are embarrassed or frightened. If you suspect your child is being bullied or your child brings it up, consider these steps:

• Talk with your child. Express your concern and make it clear that you want to help.

• Empathize with your child. Say bullying is wrong, that it is not their fault, and that you are glad they had the courage to tell you about it.

• Work together to find solutions. Ask your child what they think can be done to help. Reassure them that the situation can be handled privately.

• Document ongoing bullying. Work with your child to keep a record of all bullying incidents.

• Help your child develop strategies and skills for handling bullying. Provide suggestions for ways to respond to bullying, and help your child gain confidence by rehearsing their responses.

• Be persistent. It may not be resolved overnight.

• Stay vigilant to other possible problems that your child may be having. Some of the warning signs may be signs of other serious problems.

Working with Your Child’s SchoolParents are often reluctant to report bullying to school officials, but bullying may not stop without the school’s help. Parents should never be afraid to call the school to report bullying and ask for help to stop it.

• Know the school policies. Ask for a copy or check the student handbook to see whether your school has standards in place to help resolve the situation.

• Open the line of communication. Call or set up an appointment to talk with your child’s teacher or school counselor.

• Get help for your child. Seek advice from your child’s guidance counselor or other school-based health professionals. They may be able to help your child cope with the stress of being bullied.

• Commit to making the bullying stop. Talk regularly with your child and with school staff to see whether the bullying has stopped. You may need to seek an attorney’s help or contact local law enforcement officials if it persists or escalates.

What Not to Do• Never tell your child to ignore the bullying. What the child may “hear” is that you are going to ignore it. Often, trying to ignore bullying allows it to become more serious.

• Do not blame your child for being bullied. Do not assume that your child did something to provoke the bullying.

• Do not encourage your child to harm the person who is bullying them.

• Do not contact the parents of the students who bullied your child. It may make matters worse. School officials should contact the parents of the children involved.

Source: stopbullying.gov

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What We’re Reading by Bunny Thompson, for The Bulletin Special Projects

“The Lacuna” by Barbara KingsolverFair and Tender Ladies

Many book critics have proclaimed this is Kingsolver’s most accomplished work, to be “enjoyed sheerly for the music of its passages…and its portraits of real and invented people,” per the New York Times. This book is an epic journey from Mexico City’s gifted artists, Diego Rivera and Fri-da Kahlo, to America and Pearl Harbor, FDR and J. Edgar Hoover. When a young boy named Harrison William Shepherd dives into an underwa-ter cave—a lacuna—and is then sucked out through a sinkhole and into the Mexican jungle barely able to breathe, he realizes he is forever haunted by the memories and seek more hidden passages and deep mean-ings to life. The book follows Shepherd from a boy of 12 years in 1929 to the dark days of McCarthyism in 1951. “We learned so much about this time in history,” says one mem-ber. “The Red Scare, Frida Kahlo, Diego Rivera and Lev Trotsky—they came alive and were freed from their stereotypes.”

“My Dearest Friend: Letters of Abigail and John Adams” edited by Margaret HoganBIBLIOBABES

This comprehen-sive edition of 289 of the 1,100 letters that exist between John and Abigail gives a political and personal legacy of our second U.S. President. Most of the personal letters between George

and Martha Washington and Thomas and Martha Jefferson were destroyed long ago, leaving us only to surmise about the relationships between these famous people. “My Dearest Friend” begins with the court-ship between a 26-year-old John Adams and a 17-year-old Abigail Smith in 1762. A peering into such an intimate part of life, these letters include John’s opening to “Miss Adorable” and Abigail’s plea to her husband and the Continental Congress to “remember the ladies.” “This is a love story between two people,” one member said. “At times tedious, but it was nonetheless enlightening.”

“I Curse the River of Time” by Per PettersonPine Meadow Book Club

Following the huge success of “Out Steal-ing Horses,” Petterson’s newest book is a skillfully written novel about the relation-ship between Arvid Jansen and his mother. The year is 1989 in the days before the fall of the Soviet Union. Arvid is set adrift by the three anchors in his life: his failed marriage, his mother’s can-cer and the fall of communism. “The relationship between the main character and his mother is a relationship that seems constantly beyond his reach,” ex-plains one member. Most of the discussion centered around the author’s writing style: sparse language that forced the reader to slow down and pay attention. Some read-ers found the lack of a plot troublesome and found it left many questions unanswered.

“Where River Turns to Sky” by Gregg KleinerSunriver Book Club

This Oregon author has written an endearing story about old promises, new

promises and determination. Eighty-year-old George Castor promised not to let his dear friend die alone, but unfortunately his friend’s demise oc-curred while George was out fly-fishing. Determined to make right, George buys an old mansion in Looking Glass, Oregon, paints it red and begins a new promise. This book group found it to be an uplifting story about aging and giv-ing back. It offers laughter, tears and hope. “The women in our club agreed that we would like to live in George’s house,” says one member.

“Unbroken” by Laura HillenbrandFriends and Fellow Readers

We’ve waited for a long time for Hillen-brand’s second book following the huge success of “Seabiscuit,” and this book will not disappoint. This is the extraordinary story Louis Zamperini, an Army Air Force bomber who crashed into the Pacific Ocean in May 1943. It’s an inspiring story of a man who lived through a series of catastrophes almost too incredible to be believed. Zamperini is a real survivor with a resilience that brings him through extremely challeng-ing experiences, both during the war and afterwards. “His struggles brought to mind the similar challenges many soldiers are facing now as they come home from war and try to return to a ‘normal’ life,” said one reader.

Brief reviews of recent selections made by Central Oregon book clubs.


Local hobbyists and artisans enhance the uniqueness of their projects through the use of hand-spun yarn.

by Sondra Holtzman, for The Bulletin Special Projects

In searching for additional uses for the llamas she kept in her field, Pam Moss looked no deeper than the fleece.

“My first experience with spinning was with a borrowed wheel and a raw llama fleece,” said Moss, owner of All Things Wild and Wooly in Bend. “With an imposed time limit and a stubborn streak, I taught myself to spin before my friend returned to claim her wheel.”

Moss is part of a greater trend in the knitting and crocheting world: the creation and use of hand-spun yarn. Tapping into the pioneering spirit of generations past, “spinners,” as they’re called, enjoy the added levels control and creativity they get when they spin their own yarn.

In general terms, hand spinning is the art of twisting fiber into a continuous thread by using a spinning wheel or drop spindle. This particular thread can be spun from very thin to thick and can either be dyed upon completion or left in its natural state.

The process encourages experimentation. Spinners often try out different types of materials — sometimes from surprising sources — in Photos by Lyle Cox


order to create yarn ideal for their projects.

For Moss, further practice revealed that sheep’s wool, when spun, kept its shape better and was softer than wool from a llama.

Branching out even more, Moss tried spinning Angora goat, producing a mohair yarn.

“Mohair is stronger and more lustrous than most wools, with a curl that spin, up into a fabulous art yarn,” said Moss. “Alpaca is another fiber widely grown on the High Desert. These animals come in a variety of natural colors and are usually much softer than llama.”

From a practical standpoint, Moss finds spinning gratifying for several reasons, the first being control.

Unlike commercially produced yarn, spinning gives Moss the opportunity to decide exactly what fiber content, thickness, texture and color(s) to choose before sitting down at

the spinning wheel.And although Moss describes

her own knitting as “plain Jane,” hand-spun yarn makes each project unique.

“The price of yarn is extremely high these days, and to knit a sweater from luxury yarns will reach into the hundreds of dollars,” said fellow spinner Patricia Pianavilla. “Spinning is an excellent alternative to paying premium prices.”

As a member of the 4-H, Moss raised Angora rabbits.

“Angora is seven times warmer than wool because of an air-filled hair shaft,” she said. “I can now spin directly off my rabbit, Fall, while he is going through a molt.”

According to Moss, a drop spindle can be made from an old CD and a chopstick. On the other end of the scale, it’s possible to spend upwards of $1,000 for a spinning wheel.

“It’s been my experience that you get what you pay for,” Moss said. “A nice wheel or drop spindle will greatly reduce your frustration.

“In addition to selling drop

Getting started in spinning is simpler (and more cost-effective) than you might think. A minimum investment of about $25 includes a drop spindle and about a pound of wool roving to spin. The end result will yield enough spun

yarn to create multiple knitted or woven scarves. Spinning wheels are a more serious investment and

should be researched accordingly. They come in all shapes and sizes.

According to local spinner Barb Peters, the best thing to do is to try as many out as possible before committing the

time and money in one wheel.“I’ve found people who say that the double treadle wheels

are easier because the rhythm is most like walking,” says Peters. “For me, portability is more important because I

spin in public at least twice a month.”DROP SPINDLES, STYLES: Top whorl, bottom whorl,

Turkish, suspendedSPINNING WHEELS, STYLES: Saxony, Castle, Electric,

Great WheelsOPTIONAL EQUIPMENT: Ball Winder, Niddy Noddy,

Nostipin

The FibersCentral Oregon is a Mecca for spinners. A short list of

fibers that can be obtained locally and are easy to spin include: wool (Romeldale, Merino, Border Leicester and

Lincoln sheep), llama, alpaca, goat (Angora, Mohair Cashmere), bison and yak.

Wool is generally considered the easiest fiber to spin because of its sturdiness, spring and crimp. Wool is also

readily available and inexpensive compared to other fibers. Other fiber options for spinning include commercial

rovings, silk, linen, bamboo, camel, silk blends, soy and milk fibers.

In addition to unlimited choices on what to spin, each breed of animal offers a different fiber, not to mention fiber

obtained from plants (linen and hemp) and insects (silk). You also have the option of purchasing colored fiber or

dyeing it yourself. “When making your own yarn, you are in control of the size, shape, feel and look,” says Tami Merritt, owner of

Desert Charm in Sisters. “It can be the most refined lace weight yarn or the funkiest yarn with interesting bits all through it. You can spin to fit your mood or a particular project or a very special gift for your favorite fiber lover.”

GIVE IT A TRY

Pam Moss


spindles and spinning wheels, I also rent wheels to prospective spinners so they can see if this is something they want to pursue before making the investment.”

A trip to Moss’ ranch reveals a plethora of natural and dyed fiber, reference books and spinning supplies, as well as a full schedule of intriguing classes, including spinning.

In addition, the beginning or avid spinner can attend fiber festivals in Central Oregon where local ranchers and artists gather to sell their wares.

Here, fiber can be found in many different forms, from raw fleece to finished hand-knit, crochet, woven or felted masterpieces.

“There is something special about working with hand-spun,” says Moss. “You begin to

understand how each fiber was lovingly twisted into just the right consistency, especially when the fiber has a name and a story.”

Jeanette Bobst started spinning in 1995 when she retired from public health nursing. That year, she and her husband purchased llamas and attended the Black Sheep Gathering, a large fiber and livestock event at the Lane County fairgrounds.

In addition to using fleece from her llamas, Bobst began spinning multiple breeds of sheep wool, alpaca, buffalo, dog and, interestingly enough, snow leopard.

“Chimps Inc. had a rescue snow leopard who passed away in 2005,” said Bobst. “Leslie, the owner, would brush it, and once when I was there, I asked for any leftover brushings from

the leopard. It’s so soft and wonderful to the touch. Leslie would like a wall hanging, so I’m spinning the fiber for that.”

Bobst also likes to stick to “quick projects” like scarves, hats, gloves and shawls that incorporate her hand-spun fiber.

According to spinner Barb Peters, the least expensive way to get into spinning is with a drop spindle and some local roving. In addition to local spinning classes, many tutorials are available online.

“If you want one-on-one instruction, my advice is to contact a spinning group,” Peters said. “People in these groups love to help others get started. As a result of a dozen different opinions, you’ll come away with something that works for you.”

Spinning HistoryThe practice of spinning fibers

to form thread and yarn has been in existence for more than 10,000 years. Once accomplished entirely by hand, without the use of tools, the process was extremely time-consuming.

For almost 9,000 years, the drop spindle was the primary spinning tool used to make thread for clothing and fabric. The process was used to create such items as Egyptian mummy wrappings and ropes and sails for ships.

The spinning wheel, the tool most commonly associated with the art of spinning, was introduced to Europe in the late Middle Ages and early Renaissance and has been in constant use up to the present time.

Central Oregon is rich with fiber sources for the new and seasoned spinner of any age.

During the 1930s and 40s, Shaniko was the sheep capital of the world, serving as the main central processor of sheep and fiber to Pendleton Mills. In the late 1970s and 80s, it became the llama capital of the nation.

In the following decade, alpacas made their way onto the High Desert, thanks to a year-round fiber-friendly climate.

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If you’ve ever had a neighbor with whom you’ve come to odds over their barking dog or experi-enced another kind of conflict that you’ve been unable to resolve on your own, you need to know about Central Oregon Mediation (COM).

A nonprofit organization, COM can help you resolve almost any kind of dispute — landlord-tenant disagreements, workplace con-flicts, family relationship prob-lems, consumer and business is-sues, and land use controversies.

Few conflicts are out of bounds for COM. For instance, few years back, I found myself in a conflict with a neighbor who parked an unsightly, full-size shipping con-tainer a few feet from our property line — just as I was getting ready to sell my property. Attempts to work it out between us failed, so I contacted COM.

Two mediators met with us, and we were able to come to an agree-

ment about how to resolve the is-sue. Following mediation, we re-mained on friendly terms until I moved.

Most people who turn to media-tion don’t want to be in the same room with the other party. When COM receives a call, part of the process is assuring individuals that their information is confiden-tial and that the mediators are ca-pable of helping them resolve their conflict.

Callers are told that the media-tors are neutral; they are there to help each party tell his or her side of the story, uninterrupted and in a safe environment.

“Mediators do not take sides, give advice or im-pose settlements,” said Julie Sorick, executive director of COM. “They just help people reach agreements that are mutually acceptable.”

According to Carrie Heltzel, administrator for the Oregon Office for Community Dis-pute Resolution at the

University of Oregon School of Law, the benefits of professional mediation are many.

“Mediation programs help pro-vide healthy responses to conflict, which otherwise cost a lot of mon-ey to resolve and can ruin relation-ships,” she said. “Mediation is effi-cient, cost-effective, and adds value to the state through building grass-roots conflict resolution capacity.”

COM offers mediation services

on a sliding fee scale, but no one is turned away if they are unable to pay. The fee begins at $175 for a two-hour mediation.

An annual budget of $100,000, which employs two part-time peo-ple, comes from state and county government, grants, individual donations, contracts and fee for services.

The organization relies on volun-teer mediators who are required to take a 32-hour training that meets Oregon Revised Statutes for com-munity mediators.

Allan Flood, mediation coordina-tor for the agency, said one of the misconceptions about mediation is that it’s only for small problems, but mediations can involve conflicts over large sums of money — an in-dividual who is challenging an in-surance settlement, for example.

“Some of these disputes can get very complex,” said Sorick. “Just deciding who should be in the room for a mediation can be a puzzle.”

One of the fastest growing types of mediation for the organization involves families. This can be parents who are divorcing, post-divorce custody issues, or couples who are not married, but are dis-solving their relationship.

A mediation agreement, once signed by both parties, is a legal, binding contract. COM is not an enforcement agency, so it incum-bent upon the parties to honor the agreement.

For more information www.centraloregonmediation.org or call 541-383-0187.

A HELPING HAND

Central Oregon Mediation helps people in the resolution of conflict. by Kathy Oxborrow, for The Bulletin Special Projects

Providing the tools for positive

DISPUTE RESOLUTIONCENTRAL OREGON

MEDIATION BECOME A MEDIATOR

Central Oregon Mediation (COM) offers mediation for all kinds of disputes

and has 60 volunteer mediators ready to help

you resolve a conflict.

The Oregon Office for Community Dispute

Resolution at the University of Oregon School of Law’s data

concludes that:

• Participants who enter mediation in community

dispute resolution centers in Oregon reach agreement 86 percent of

the time.

• 90 percent of participants report they

are very satisfied with mediation services.

• 85 percent of participants said some or all of the provisions

in their mediation agreements have been

followed.

• Services are provided in Crook, Deschutes and Jefferson counties. The

organization averages 300 mediations a year.

• COM is part of a network of 20 community dispute resolution centers

in 25 Oregon counties, sanctioned under Oregon

Revised Statutes.

THE FACTS

ALSO...


Green, LeafyGOODNESSYou know to eat your greens, but which ones? Here’s a guide to leafy greens you can commonly find at the local grocery.

We’re all told to eat our greens — that fresh, leafy greens contain a low-calorie mix of powerful nutrients found in few other food sources.

The selection of leafy greens available in the supermarket assures enough variety, but knowing how to select the best greens for the job can be confusing.

With leaves of many different shapes, sizes, textures and flavors, knowing your greens can help you choose those that best fit your purpose.

The Darker the Better

All leafy greens are good for you.

Fibrous and nutrient-rich, you cannot go wrong with eating lettuces and other lighter-colored greens. Leafy green vegetables of all kinds are rich in water and low in calories.

But ounce for ounce, cooking greens are often the healthiest. Their darker green leaves contain even more antioxidant vitamins and minerals that are essential to good health.

Good doses of calcium, iron and magnesium, as well as Vitamins A, C and K, lutein and folates are found in all cooking greens.

Vegetables eaten raw make the most of available nutrients. So, keep that in mind when choosing a cooking method.

Adding a few leaves of raw spinach, beet greens or kale to your regular salad mix is a great way to add nutritional value without sacrificing on taste and texture. Slow-cooked or creamed greens will still be more

nutritious than a meal without greens, but some of the nutrients will be lost.

Tender vs. TougherCooking greens all share an

intense green color and healthful properties. The primary difference between them lies in their texture.

Some greens, like spinach, dandelion greens and beet greens, have leaves that are tender enough to use in salads or sauté quickly. Kale stands

by Annissa Anderson, for The Bulletin Special Projects | Photos by Nicole Werner


SPINACHThe small, tender leaves of

spinach are sweeter and wilt more quickly than most other cooking greens. And unlike most cooking greens, spinach stands alone as a salad green. In quick sautés, spinach leaves can be julienned, quickly torn or even tossed whole into egg and pasta dishes, soups and stir fry dishes. Arugula, though more bitter than spinach, is a good substitute in some recipes.

DANDELION GREENSWild dandelion grows almost

everywhere in the world, where foragers collect it in the early spring when the edible leaves are very tender. The bright green, serrated leaves of dandelion plants have a delicate, slightly acid or bitter flavor. Cultivated dandelion greens can be found in the supermarket; these leaves are milder in flavor than the wild plants. Raw dandelion greens add lively contrast when added to salads, but can also be cooked like spinach leaves. They are at their best when sautéed with garlic, bacon and vinegar.

BEET GREENSThe dark green leaves with

crimson ribs that come attached to beet bulbs should never be discarded. Beet greens are very versatile; they make an excellent addition to baby lettuce mix for green salad and are delicious sautéed like spinach or chard leaves. Like other cooking greens, the leaves should be separated from the ribs before cooking or eating raw.

KALEKale has large, fibrous finely

curled leaves. The leaves have a pungent flavor, and their color varies from lighter to darker green that sometimes has a bluish hue. Kale has long been considered a cooking green, but as more is known about its nutritive properties, it is being eaten raw in salads. The leaves must be stripped from the ribs and are palatable raw if rubbed in olive oil to soften them first. (A rich dressing tossed by hand also does the trick.) Kale has a strong flavor that works well in soups and stews. Recipes often call for blanching the leaves before cooking it with other ingredients.

SWISS CHARDLarge, mild tasting leaves are the

hallmark of chard plants. Swiss

chard, unlike some cooking greens, has an edible stalk. Since the stalk is more fibrous than the leaves, it is still important to remove the stem before cooking because they require a longer cooking time than the leaves. Rhubarb and rainbow chard can usually be substituted for swiss chard; their difference is just in the color of their stalks. Torn chard leaves can also add nutritious variety to salads.

COLLARD GREENSCollards are recognizable by their

large, round, flat-leafed greens and thick, inedible stalks. The toughest of greens, collard greens usually benefit from blanching (immersing in boiling water) for a few minutes before cooking. Once they become more tender, collards can be added to almost any dish, from soups and stews to omelets and quiches, or cooked alone with vinegar or cream for added flavor.

MUSTARD GREENSCrinkled, lighter green and with

a hot, mustardy flavor, mustard greens can be used much in the same manner as collard greens. Remove the stems and ribs, and cook for longer than you would tender greens.

squarely in the center of the spectrum with leaves that are tender enough to chew when raw, but tough enough to withstand the heat of a grill.

The tougher leaves, like those of Swiss and rainbow chard,

collards and mustard greens, are more edible when cooked longer or with acidic liquids to break them down.

Cooking greens are best when eaten fresh from the farm. If need be, they can be stored

unwashed (or washed and dried well) in the refrigerator for up to five days in a perforated plastic bag or salad spinner basket. Leaves should always be thoroughly rinsed and tough ends trimmed before use.

A GUIDE TO GREENS


Beet Greens with Oven-Roasted Balsamic Tomatoes (Serves 4)Tender beet greens are wonderful when simply sautéed and wilted with acidic tomatoes. Roasting the tomatoes first adds a more complex flavor to this colorful and healthy side dish.

Ingredients:1 pound Roma tomatoes, sliced crosswise 1/3 inch thick1 tablespoon extra-virgin olive oilKosher salt and freshly ground pepper1 teaspoon chopped fresh thyme leaves1 tablespoon chopped fresh parsley1 tablespoon aged balsamic vinegar1 pound beet greens, stems stripped, rinsed and air dried

Method:1. Preheat the oven to 400 degrees. On a large rimmed baking sheet, toss the tomato slices with half the oil. Arrange in a single layer and sprinkle with salt, pepper and thyme leaves. Bake for about 30 minutes. Let the tomatoes cool slightly, then coarsely chop them. In a bowl, combine the chopped tomatoes, parsley and balsamic vinegar. Season to taste with salt and pepper.

2. Heat a large skillet over medium heat. Add the remaining ! tablespoon oil and heat until shimmering. Add the beet greens, season with salt and pepper, and sauté until slightly wilted, 3 to 4 minutes. Add the tomato mixture, stir to combine with greens, and cook until greens completely wilted, 3 to 4 minutes more. Serve immediately.

Kale Caesar Salad (Serves 4)Using kale in place of romaine lettuce increases the nutrition, and the crunch, of a Caesar salad. This Caesar dressing is egg-less; instead, Parmesan cheese acts as a binder for the vinaigrette.

Ingredients:4 anchovy fillets, minced1 small garlic clove, mincedJuice of 1/2 lemon1/4 cup extra-virgin olive oil1/4 teaspoon kosher salt1/8 teaspoon pepperAbout 1/3 cup grated Parmesan cheese, plus more for garnish1 pound curly kale, ends and tough ribs trimmed, cut crosswise into 1-inch ribbons

Method:1. Whisk anchovies, garlic, lemon juice, oil, 1 tablespoon water, salt and pepper in a very large bowl. Don’t worry that the dressing doesn’t emulsify; it will come together more when you add the cheese.

2. Add Parmesan and kale and mix with your hands. Set salad on plates. Garnish with additional Parmesan if you like.


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Powerful MilestonesThe achievement of significant physical challenges — running a marathon or climbing a mountain — offers meaning and empowerment in our lives.

It’s not uncommon for women, starting in their 40s, to yearn for something “big” and meaningful, said Sharon Goodmonson Longridge, a certified health coach in Bend who helps people identify their goals and then establish plans to achieve them.

“It’s often an age when women no longer have young children and are established in their careers,” she said. “For the first time, they have time to think about what they want. They start seeking something big for themselves, a way to make a difference in how they feel physically and emotionally.”

In Longridges’ experience, this often finds form in a physical challenge like running a marathon or climbing a mountain. While the motivations are frequently subconsciously emotional, her clients often focus on a physical accomplishment “because it’s something they can touch, they can experience.”

“It’s about creating a feeling of empowerment and accomplishment,” she said.

Gretchen Virk would agree with that.Back in her 20s, Virk had a notion she

would run a marathon before she was 40. Then, before she knew it, she was 39 and said to herself, “Oh no! If I’m going to do this, I’d better get on the ball.”

So Virk set her sights on the Portland Marathon in October 2011 and started training.

“I had less than a year to get in shape. My goal was to finish and to finish running,” she said.

Prior to setting the marathon as a goal, Virk would not have described herself as a runner or someone who liked running. But she invested in some good shoes and some training sessions and got started. She gradually worked her way up from five, to seven, to 10, to 15, and eventually to 18 miles. In fact, she never ran a full 26.2 miles until

the Portland Marathon, but she finished the race running.

This sort of accomplishment is what many women seek, and Longridge says the ramifications are more profound than just realizing one goal.

“It can be life-changing,” she said. “When someone has an image of what they want to create, and then do it, the ‘I can’ts’ go away in many areas of life.”

While Virk is not planning for another marathon any time soon, she realizes the experience changed her.

“I understand discipline better,” she said. “I understand how my body can change for the better if I challenge it.”

And she feels more confident about taking on challenges as they present themselves because she did run a marathon, something that’s not easy even for the most accomplished athletes.

Heidi Berkman always knew she wanted to do something “huge,” she just didn’t know it was going to be climbing Mt. Kilimanjaro until the opportunity presented itself.

“When I moved to Bend, my motto became ‘I’ll try anything once if it’s put in front of me,’ ” Berkman said. “So when a friend asked if I’d like to join him in climbing Mt. Kilimanjaro, I instantly said ‘yes.’ I knew it was the ‘something huge and foreign’ I had dreamed of.”

Then the training started. “There were times training on Mt.

Bachelor and Mt. Hood that were awful,” said Berkman, who describes herself as being in pretty good shape. “I kept

Achievements by Lori Gleichman, for The Bulletin Special Projects

Heidi Berkman (right and top-right), of Bend, recently climbed Mt. Kilimanjaro in Tanzania because she was craving to do

something “huge.” Also from Bend, Gretchen Virk (middle-right, on the left) finished the Portland Marathon last fall, a

milestone she wanted to accomplish before turning 40.


Distance Training TipsFor Nansee Bruce, a personal trainer with the Athletic Club of Bend, having a very specific goal helped her through treatment for breast cancer. Even while recovering from surgery and undergoing chemotherapy, she was determined to compete as an individual in the 2011 Pole Pedal Paddle (PPP). Training for the PPP gave Bruce six things to focus on: the competition includes alpine and cross-country skiing, a 22-mile bike race, a five-mile run, paddling a mile-plus route on the Deschutes, and then finishing with a half-mile sprint. Bruce actually won her age category (55-plus), validation that she could return to functioning at the high level of competition she enjoyed before the disease. Bruce shared these tips on training for a marathon: • Post this message in a place where you will see it every day: “I will finish the marathon.” “It’s very important to visualize and be reminded of the end goal,” said Bruce. • Pick a marathon that interests you, preferably five to six months away. By interest, Bruce means a theme like the Rock ‘n Roll series, proximity for convenience, or a location that you’ve always wanted to visit. • Invest in good shoes, some training and other gear you need. Training doesn’t have to be too expensive. For example, the Foot Zone in Bend holds classes. • Find a training program. There are many online that can help pace your runs to build up stamina and distance, and give you tips and techniques for completing the race. • Take care of yourself after your training sessions. For example, use a foam roller to aid in stretching. • Run with a partner or a running group to keep you motivated and accountable. • Use tools to help you track your progress. For example, a GPS can track routes and distance, heart monitors track your heart rate, and online programs like mapmyrun.com keep track of your progress. “This quote from Anatole France really sums it up for me,” said Bruce. “‘To accomplish great things, we must not only act, but also dream; not only plan, but also believe.’“

—Lori Gleichman

asking, ‘Why did we have to do this?’ But then I realized when we summited (Mt. Kilimanjaro) in really terrible conditions, that I needed those experiences to make it possible for me succeed. I might have been hating it in the moment, but I was never afraid.”

And, at the end of the day, she had climbed Mt. Kilimanjaro, one of the Seven Summits and the highest peak in Africa.

“It’s simple and cliché, but I realized once I got on that mountain, it truly was one step at a time,” said Berkman, a self-described Type A personality who is always planning ahead. “I learned that I could be disciplined and focus on what was right in front of me rather than worry about things too far in the future.”

Back to the day-to-day routine in Bend, Berkman, 43, is reluctant to let go of that feeling. She is being much more

introspective about what’s important to her. While she is considering climbing Mt. Rainier this summer (a much more technical climb than Mt. Kilimanjaro), her focus is now on being more intentional about the work she wants to do.

Berkman, who founded Friends with Flowers in Bend, is interested in working with the Kilimanjaro Porters Assistance Project to improve their working conditions on the mountain.

“The experience made me want to be more discerning about what my priorities are and try to relax into who I am,” she said. “If I focus on my strengths and my values, I think amazing things can happen.”

That’s what it’s all about, says Longridge.

“It’s about connecting to what we want to create in our life and then making it happen.”

“It can be life-changing. When someone has an image of what they want to create, and then do it,

the ‘I can’ts’ go away in many areas of life.”


It’s the time of year when it’s nice enough to get outside, but there’s still a chance of rain, or even a

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Photos by Nicole Werner

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Q: I want to kick off the spring by doing a little something different with my nails. Any suggestions?

A: Spring colors are always bright to pull us out of winter and kick us into summer. The best colors for shorter, sport-length nails

are cobalt blues and deep plums; when wearing darker colors, shorter, square nails are best.

Also check out a chartreuse color for spring, if you desire a bit of fun and crazy. If you are a die-hard fan of red, try a nutmeg hue to

flatter all skin types.

Think energizing nail colors. Racing stripes are a fun way to have some nail art. Another fun nail style is two-toned manicures

or reverse French manicures.

If you are opting for a lot of patterned clothing, neutrals are the way to go—soft beige, pale pinks, soft whites and grays.

Beauty Tips

101by Maria Anderson, for The Bulletin


Long elegant nails are also a must this spring. And when I say elegant I mean the neutrals not hot pink.

Q: What are the top hair trends this spring? Do I need any special skills for maintaining them?

A: The top hair trends at the moment are natural, undone and simple elegance—looking like you came fresh from the beach or outdoors.

That shouldn’t be too hard living in this beautiful outdoor playground.

Never underestimate the classic ponytail as well, keeping them smooth and sporty, but not too perfect.

A lot of these styles are not hard to wear as they are playing up on the natural movement of one’s hair. So don’t be too hard on yourself, and learn to work with the texture you already have.

Q: What about makeup? Is this spring seeing brighter or more subdued colors?

A: Playing with your spring 2012 makeup is fun, fun, fun!

Believe it or not, red on your lips will be the color rage again. As for the eyes, runways were rocking the futuristic, glittery looks. Feel free to play with a little or a lot, and find your comfort level.

Think vintage meets modern. Think brighter-than-bright lips and glitter polish.

Let go of the cat eyeliner; a little flick on the end is great and an instant eye lift.

Maria Anderson is a 31-year-old Bend native who has worked as an independent hair stylist and makeup artist for 11 years. She currently works at Lemon Drop Salon on Minnesota Avenue in downtown Bend.

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Foot Looseand Stress-Free

Some believe reflexology stimulates healing by connecting with your body

through the feet.

At the end of an active day, whether the hours were passed hard at work or hard at play, most of us relish the moment when we can slip into bare feet. We take off our boots, heels, loafers, or tennis-shoes and unconsciously give our feet a little rub, stretch our arches and wiggle our toes.

Our feet immediately feel a little better, and consequently, so does the rest of us.

“Tired, sore feet can affect your entire body all the way up to your neck,” explained Jessica Layton, owner of Cloud 9 Healing Arts.

The connection between our feet and the rest of our body is the basic principle behind reflexology — an ancient healing technique that uses the pressure of massage applied to specific zones or points on our feet to affect various areas of our bodies.

“There are over 7,000 nerve endings in our feet that correspond to every organ and area of our body,” Layton said. “It is so concentrated that when you massage the feet those messages go directly to the central nervous system.”

As a Licensed Massage Therapist, and a Registered Thai Therapist, Layton blends Thai foot massage with reflexology point work to bring her clients the deepest therapeutic experience possible.

Although claims have been made that reflexology can treat disease, Layton does not profess to be able to diagnose or treat any illness. Instead, she

by Kari Mauser, for The Bulletin Special Projects


believes that by helping people reach a state of deep relaxation she’s helping with rest, repair, and healing.

Reflexology stimulates an immediate parasympathetic reaction — the type of deep relaxation that comes during sleep, which counters the sympathetic reaction that is on all day — the body’s fight or flight response to stress.

“Reflexology and massage is a method of getting an extra boost of healing through complete relaxation,” Layton said.

Once her client is completely relaxed, Layton works into the different zones of the feet, looking for tightness and tenderness that might correspond to some other problem.

“I’m very practical. I like science. But it is absolutely amazing the stories you start to hear from people as you notice things in their feet,” Layton said. For example, she might notice a tightness or congestion in the spot of the foot that corresponds to the gall bladder, only to then find out the client had their gall bladder removed.

Research shows reflexology having positive results in improving various issues ranging from chronic pain to respiratory ailments.

The impact reflexology had on an acquaintance’s life piqued Elyse William’s interest in the practice. A woman she knew had suffered her entire life with intestinal issues. She had tried absolutely everything, ranging from herbal remedies to surgery, and nothing had helped her. Then she tried reflexology, and it changed her life.

This story led Williams, who had already earned a Master of Science in Herbal Medicine, to the Baltimore School of Reflexology.

“I absolutely fell in love with it,”

she said. “I feel like reflexology is such a profound treatment. It is not a miracle cure, but it’s a blend of energetic and physical treatment that can make long-term nervous system shifts that can simply change your life.”

Even with her enthusiasm, Williams was hesitant when she first started practicing reflexology, and therefore felt like she was essentially just giving a nice foot massage. Her eye opening moment came

when she practiced on her mother’s feet.

Her mother had suffered with a foot fungus for a couple of years, and had extremely tender feet, so she used very little pressure in working the reflex points on her feet. After she was done, her mother simply said it had felt nice.

The next day, when her mother called and told her she had a runny nose, a rash, and was throwing up, Williams was amazed. It occurred to her then, that through working the reflex points on her feet, she had released an incredible amount of toxins into her mother’s body.

“One of the biggest things reflexology does is detoxify our bodies, so I had actually made my mother’s entire body toxic by releasing all of that,” Williams

explained. “After that, I had a whole new respect for it!”

Now, as a practitioner at Hawthorn Healing Arts Center, Williams focuses on helping her clients become healthy and balanced, and believes reflexology is a profound part of that.

Sandra Landis describes her

experience with reflexology in just that way.

Landis discovered reflexology when she saw a Nike ad showing a picture of a foot with a diagram that showed her neck being connected right where her big toe had been extremely painful when she walked. She went to a chiropractor, who worked on her neck, and her toe stopped hurting.

“That was amazing to me,” she professed.

From there, Landis pursued reflexology treatments and soon realized how much it helped counter the effects of her Lyme disease.

“Reflexology is something that really keeps the energy moving in your body,” she said, adding that Williams has helped bring her into a level of health that she believed was gone from her forever.

“It’s hard to describe, it’s very strange,” she explained. “It really makes me feel balanced and centered.”

And that is just what Williams hopes to accomplish with her practice.

“It’s not about treating a disease,” Williams said. “The idea is to balance the entire body so the symptoms are alleviated.

“Even if a client wants to address a certain problem, we’ll work toward that specific healing with the force of the health of the whole body.”

During an hour session, Williams works through the entire organ system, stimulating each of the specific reflexes based on the map Eunice Ingham — whom is considered the mother of reflexology — charted in the 1930s when the practice became popular in the US.

“To the client it might feel like I’ve worked on their whole foot, but to me I’ve worked on their whole body.”

“It’s not about treating a disease. The idea is to balance the entire body so

the symptoms are alleviated.”

According to reflexologists, a number of nerve zones exist on the feet that correspond with areas and organs of the body such as the

brain, the lungs, the stomach, the heart and the kidneys, to name

just a few.


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Michelle Alvarado turned a childhood passion into award-winning filmmaking and a successful Bend-based videography business.

by Bunny Thompson, for The Bulletin Special Projects

When she was 21, Michelle Alvarado sold her first car to buy an underwater camera housing.

While the purchase meant she would have to ped-dle her bike or bum a ride to the ocean, it made it possible for her to follow a dream — to sink under the water’s surface and film the mysteries that lay below.

It was a dream she had since she first began scuba diving at 12 years old.

“My scuba instructor realized that I like to push the limits,” Alvarado said. “He loaned me his underwater camera and just let me go. I could shoot videos of what I wanted. It was fantastic

“Then, when I was 13, my dad asked me to edit some of his video footage. I knew then I’d found my calling.”

Just like her images, Alvarado became focused.It’s rare when someone finds her passion at such

a young age then follows it dogmatically, unwilling to be diverted by adolescent whims. Another event in her life helped clarify her path: the death of her mother.

Alvarado’s mother tragically died, leaving a young teenager to question life, a situation that can often go awry.

“I realized then that time was important and that I needed to make the best of it,” she said.

Focused onSUCCESS

Michelle Alvarado / Photo submitted


Following high school, she applied to the University of Southern California (USC) School of Cinematic Arts, a program that challenges its students to explore their imag-inations and expand their creative potential.

Only 25 students are accepted into this prestigious program each year. In 1993, Mi-chelle Alvarado was one of those students.

She was accepted as an intern, then later as a part-time employee at National Geographic Feature Films. Her underwater footage can be seen on an award-winning documentary called “Strange Days on Planet Earth,” a four-part television program on PBS concerning the human impact on the earth’s environment.

The documentary focused on our personal connections to the planet’s life systems, and it had an impact on the young Alvarado. Her passion and focus now seemed to be converg-

ing, and she knew she wanted not only to en-tertain and tell a story, but to also educate.

She began working at Catalina Island Ma-rine Institute as an underwater videographer, then moved to Monterey Bay Aquarium as a film and video production associate. While there, Alvarado worked on an IMAX film with BBC productions, producing a deep-sea film called “Mysteries of the Deep.”

“These films brought information [about the ocean] to people who never knew what lay below our deeper waters,” Alvarado. “Wa-ter is just a cover. It’s what’s below that brings it to life. And I enjoyed bringing that infor-mation to people.”

Alvarado moved to Bend in 2003 and saw an opportunity to start her own video company.

She taught media arts and videography at Bend High School, and in 2005 she started Wahoo Films, a company that produces pro-fessional videos created to directly connect organizations with their customers.

She calls this form of web marketing “docu-mercial.”

“Instead of the tell-and-sell approach of most commercials, I wanted to tell a compel-ling story for companies and nonprofit orga-nization that felt personal and authentic,” she

said.Alvarado and Wahoo Films recently fin-

ished filming 11 of Avamere’s Independent Living Facilities throughout Oregon, bring-ing together the company’s philosophy and facilities with the stories of the people who live there.

One of Alvarado’s most rewarding projects has been a four-part series called “Ripples of

Change.” Following the Camp Polk Whychus Creek Restoration project located in Sisters, portions of this Wahoo Films documentary series has appeared on Oregon Field Guide and been shown during many events and on websites in Central Oregon.

With a contract from the Upper Deschutes Watershed Council and its partners, Alvara-do and her crew at Wahoo Films have been documenting the work to restore a natural channel and provide a passage for returning salmon to spawn in this historic creek.

“Water is just a cover. It’s what’s below that brings it to life. And I enjoyed bringing that

information to people.”

Photos by Lyle Cox


“Rivers are the veins of the earth, and I hope this series will let people understand what went on there and see the value of this restoration,” Alvarado said.

In late February, the final logs were re-moved, and Whychus Creek was redirected to the new channel. It was an important and

historic moment for Central Oregon, and Al-varado was there filming as the water trick-led, then rushed, into the channel.

“When it was all done that day, I walked the new creek, and it felt like it was back home,” she said. “I hope that in a couple of years, I’ll be filming steelhead coming up the creek.

And, I’ll be underwater filming them as they swim by.”

If you would like to know more about Mi-chelle Alvarado and Wahoo Films, visit her website at www.wahoofilms.com or go onto YouTube and watch her videos. You can also contact her at 541-585-3456.

Photos submitted

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The Better CommunicatorEffective workplace communication more necessary than ever.

Stop for a second and think about the different ways you communicate every day at work: cell-phone calls, personal emails, work emails, text messages, work-phone calls, meetings and more.

With all these different forms of contacting each other, it seems like communication in the workplace wouldn’t be a problem.

But according to a recent Hiring Trends survey conducted by one of the nation’s largest privately held staffing companies, Express Employment Professionals, leaders and employees agree: effective communication is an issue in today’s workplace.

The survey showed that both leaders and employees believe effective communication is the most lacked trait among their leadership team. The survey also revealed that effective communication was the most important quality a good leader can possess.

Becoming a better communicator, then, should be the goal of any business owner, manager, leader and employer.

Get a Grip on MeetingsMeetings seem to be the most common

form of communication in the office, and while there is such a thing as an efficient meeting, they are rare.

A Microsoft survey showed that employees spend more than five hours a week in meetings, and 71 percent of them thought the meetings were un-productive. In addition, a previous Express Hiring Trends survey revealed that 51 percent of leaders said meetings are the biggest drain on their time.

Despite this information, an abundance of meetings continue to persist, often being seen as an unnecessary part of

the job, a time when most employees are disengaged.

To help combat some of these challenges, consider implementing a “No Meeting Day” once a week in the office to make sure your employees’ time isn’t taken away by yet another meeting.

Proper meeting etiquette will also help keep the meeting worthwhile for those in attendance. Don’t allow meetings to start late, make sure there is always an agenda, and don’t allow cell-phone use during the meeting.

These simple yet effective solutions will lead to a more productive atmosphere in the office without sacrificing time that could be used for other critical tasks.

To Email or Not To EmailAnd if meetings are seen as one of

the most time-consuming aspects of communication, the barrage of emails workers receive is the second most frustrating.

According to a study by market research firm Radicati Group, Inc., a business person received on average 75 emails per day and sent 37 per day in 2011, with those numbers expected to increase to 80 and 39 per day in 2012, respectively.

There is no doubt that email is one of the most effective ways of communicating with fellow employees, but it can also be one of the worst ways to make sure your message is clearly communicated.

If your message is five sentences or less, an email is probably the best way to convey the message. If not, maybe a face-to-face meeting would be a more effective way to communicate what you need to say.

If you’re the leader of a team of employees, it’s important to understand how much time your emails add to your employee’s workday. When you do send out emails, make sure the information is clearly stated, valuable to the recipients, and concise.

Effectively communicating through email is possible, but it takes work and will most likely change the normal routine at your business.

Unmistakable SignalsMeetings and emails are the two most

used forms of workplace communication, but we also spend a lot of time communicating with non-verbal signals.

Non-verbal signals are usually

At the Workplace by Connie Worrell-Druliner, for The Bulletin


Connie Worrell-Druliner is the founder of a locally owned business, Express Employment Professionals, offering human resource solutions. Express can help your organization, by finding qualified workers, solving your retention needs, and providing knowledge based training to your workforce.

misunderstood and often lead to tension in the office, so it’s important to be aware of common nonverbal mistakes and how to avoid them.

When you’re speaking with co-workers and team members, be aware of your arm positioning, avoiding crossed arms as it sends a defensive message. A simple smile can also go a long way in starting the day off right, so remember that the next time you come into the office with your mind already racing through the day’s to-do list.

Eye contact is another easy-to-fix form of nonverbal communication that leaders often overlook. Keep eye contact during conversations. This will show interest and genuine attentiveness to the speaker. And while speaking, allow your focus to shift occasionally from person to person so the whole team feels included in the discussion.

Effective communication affects every aspect of the workplace, both positively and negatively, so making it a priority today should be one of the first steps to successful growth as both a business and an employee.

Being a better communicator will show its impact in productivity and in office morale, which has dropped business-wide. In a Express Hiring Trends Survey from 2011, company leaders noticed a 42 percent drop in morale.

Better-run meetings, fewer and more concise emails, and a feeling of reassurance from their leader will assuredly help employees’ morale, and happier employees will lead to more growth and success.

The survey showed that both leaders and employees believe effective communication is the most lacked trait among their leadership team.

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What to do... U Magazine’s selection of upcoming events to definitely include on your “must do” list.

U Picks:Friday-Saturday, April 27-28ART ON THE RIVER: Featuring art sales and a reception; a portion of proceeds benefits the Redmond School District art programs; free; Sat. 5-8 p.m., Sun. 10 a.m.-4 p.m.; River Run Event Center, 1730 Blue Heron Drive, Redmond; 541-548-4244 or [email protected].

Saturday, May 17CHICKEN COOP TOUR: Tour chicken coops in Central Oregon; tour booklets act as tickets and will provide a map to the coops; proceeds benefit Together for Children, Healing Reins Therapeutic Riding Center and NeighborImpact; $10 or six items of nonperishable food per booklet; 10 a.m.-4 p.m.; 541-241-2040, [email protected] or www.bendchickens.com.

Fridays, May 24THE SHINS: The indie rock band performs, with The Head and The Heart and Blind Pilot; $35 plus fees; 6 p.m., doors open 5 p.m.; Les Schwab Amphitheater, 344 S.W. Shevlin Hixon Drive, Bend; 541-318-5457 or www.bendconcerts.com.

Family:TUESDAY, May 8SENIOR FREE DAY: Seniors ages 65 and older receive free admission to the museum to experience wildlife encounters, animal talks and historical performers; $15 adults, $9 ages 5-12, free ages 4 and younger and seniors; 9 a.m.-5 p.m.; High Desert Museum, 59800 S. U.S. Highway 97, Bend; 541-382-4754 or www.highdesertmuseum.org.

WEDNESDAY, May 9“STUART LITTLE”: Sign Stage on Tour presents the story of Stuart the mouse and his adventures in New York City; recommended for ages 5-10; $12, $8 children; 6 p.m.; Tower Theatre, 835 N.W. Wall St., Bend; 541-317-0700 or www.towertheatre.org.

Arts:April 20-May 6“RABBIT HOLE”: Cascades Theatrical Company presents a drama about a family navigating feels of grief after a terrible accident; $20, $15 seniors, $12 students; 7:30 p.m.; Greenwood Playhouse, 148 N.W. Greenwood Ave., Bend; 541-389-0803 or www.cascadestheatrical.org.

May 4-19“SORDID LIVES”: Stage Right Productions presents the black comedy about a woman whose death causes chaos in a Texas town; $20, $18 students and seniors; 8 p.m.; 2nd Street Theater, 220 N.E. Lafayette Ave., Bend; 541-312-9626 or www.2ndstreettheater.com.

June 8-24“SOCIAL SECURITY”: Cascades Theatrical Company presents a comedy about a couple whose tranquility is destroyed by family members; $20, $15 seniors, $12 students; 7:30 p.m.; Greenwood Playhouse, 148 N.W. Greenwood

Ave., Bend; 541-389-0803 or www.cascadestheatrical.org.

Sunday, April 29THE ART OF THE POSSIBLE: Tim DuRoche talks about the literature, economics and history of jazz; free; 2 p.m.; Tower Theatre, 835 N.W. Wall St., Bend; 541-312-1034 or www.deschuteslibrary.org/calendar.

Music:Friday, April 27CALIFORNIA GUITAR TRIO AND MONTREAL GUITAR TRIO: Two virtuoso guitar groups perform separately and with each other; $25 or $30; 7:30 p.m.; Tower Theatre, 835 N.W. Wall St., Bend; 541-317-0700 or www.towertheatre.org.

Saturday, April 28SALLY BARRIS: The Americana musician performs; $15 suggested donation; 8 p.m., doors open 7 p.m.; HarmonyHouse, 17505 Kent Road, Sisters; 541-548-2209.

TWIST AND SHOUT: The Beatles cover band performs, with film clips; $28.50 in advance, $31 day of show; 8 p.m., doors open 7 p.m.; Tower Theatre, 835 N.W. Wall St., Bend; 541-317-0700 or www.towertheatre.org.

Sunday, April 29KEOLA BEAMER: The slack key guitar player performs traditional Hawaiian music, with Raiatea Helm; $25 or $35; 7 p.m.; Tower Theatre, 835 N.W. Wall St., Bend; 541-317-0700 or www.towertheatre.org.

Monday, May 7MICKEY HART BAND: The California-based Afro-beat band performs, with Dave Schools of Widespread Panic; $36-$36; 7 p.m., doors open 6 p.m.; Tower Theatre, 835 N.W. Wall St., Bend; 541-317-0700 or www.randompresents.com.

Saturday-Monday, May 19-21CENTRAL OREGON SYMPHONY SPRING CONCERT: The Central Oregon Symphony performs a Beethoven and Copland concert, under the direction of Michael Gesme; featuring Young Artist Competition winners; free but a ticket is required; Sat. 7:30 p.m., Sun. 2 p.m., Mon. 7:30 p.m.; Bend High School; 541-317-3941, www.cosymphony.com.

Sunday, May 27BECK: The anti-folk rocker performs, with Metric; $41 plus fees; 6:30 p.m., doors open 5 p.m.; Les Schwab Amphitheater, 344 S.W. Shevlin Hixon Drive, Bend; 541-318-5457 or www.bendconcerts.com.

Food & Drink:Friday, April 27BOUQUETS OF THE HEART: Luncheon with educational presentations on flowers; registration requested; benefit for Friends of Flowers; $45; noon-2:30 p.m.; Broken Top Golf Club, Bend; 541-480-8700, www.friendswithflowersoforegon.com.

Just Unwind:Fridays, May 4 & June 1FIRST FRIDAY GALLERY WALK: Event includes art exhibit openings, artist talks, live music, wine and food in downtown Bend and the Old Mill District; free; 5-9 p.m.; throughout Bend.

Friday-Sunday, June 8-10SISTERS RODEO: A PRCA rodeo performance with roping, riding, steer wrestling and more; $12, free ages 12 and younger; Fri. 7 p.m., Sat. 1 and 7 p.m., Sun. 7-11 a.m. breakfast and 1 p.m. rodeo; Sisters Rodeo Grounds; 541-549-0121 or www.sistersrodeo.com.


Welcome to the rest of your life. by Lori Gleichman, for The Bulletin

The power of positive energyWe could all glean a little inspiration from the ‘happiest place on Earth.’

The moment you realize that life can, and does, change in an instant is a profound moment in the journey of life.

Sometimes we learn that lesson as a child; sometimes we’re older. Sometimes we get pretty far along in life before circumstances hit with a force you never expected, shifting perspectives and priorities forever. And the funny thing is that when this moment arrives, it’s usually never of your own making. Otherwise, this column would be called “Welcome to the life you planned ...” Instead, it’s a chance alignment of forces that make you realize this is the new normal. In other words, “Welcome to the rest of your life.” — Lori Gleichman

Welcome to the rest of your life…being responsible for the energy you bring to the room.

I credit Oprah for this sharing this wonderful notion and Disneyland for manifesting it in the most amazing way.

We thought Disneyland would be an easy, warm midwinter getaway with friends, but as we got closer to the date I started to have second thoughts. After all, it meant spending three days with thousands of people, many who were likely to be screaming kids and stressed-out adults.

Never fear, we had a great time. Don’t let anybody tell you that Disneyland and California Adventure aren’t fun. But in retrospect, I realized that our enjoyment had as much to do with the Disney attitude as it had to do my new love for roller coasters and the Tower of Terror.

Everything about Disneyland is truly geared to making it “the happiest place on Earth,” and its ability to accomplish this is proven by giggling toddlers in strollers, 8-year-old princesses screaming with joy at a Belle sighting, polite and chatty teenagers in line, starry-eyed newlyweds wearing matching mouse ears, and hordes of parents and grandparents who are smiling despite hours on their feet and arms loaded with enough souvenirs to fill a suitcase.

For three days we were literally

surrounded by happiness. So I got to wondering how Disneyland

does it. My first clue was a doomed search

for a T-shirt that declared “the happiest place on Earth.” I envisioned it would be pink and a little sparkly, but I found that it doesn’t exist. It has never existed in the collective memory of the staff at The World of Disney.

“How could that be?” I asked. After all, if you Google “happiest place on Earth,” the first hit is “Disney: Welcome to the Magic.” This is their brand; this is what they sell. Don’t they want us to advertise that everywhere we go?

Turns out, no, Disney doesn’t want our help with brainwashing others because they have put the responsibility for creating that happy energy right where it belongs: on their employees.

To maintain the happiest place on Earth for more than 50 years for more than 50,000 visitors a day, it is essential that every Disney employee believe every day that “…the work I do will ignite happiness in the hearts of many;” that I “…will deliver treasured moments to people around the world.”

So I thank each and all the Disney employees for bringing their happy energy to the room or, in this case, the theme park. I thank them for managing those snaking lines with smiles, for making

Mickey Mouse pancakes with panache, and for expertly snapping photos so we would have memories of the happiest place on Earth.

And I try to imagine what we could change in the world if each one of us did the same thing.

Imagine how national politics would change if the people running for office accepted responsibility for the anger and distrust they create with their negative rhetoric.

Imagine how many children would feel safer if the bullies in their schools accepted responsibility for the fear they spread.

Imagine how welcoming many communities would feel if we all accepted responsibility for turning righteous intolerance to understanding and acceptance.

Just imagine...Moving forward, I’m going to borrow

from Disney and use this mantra as a daily reminder of the energy I want to bring to the room: “I have the unique ability to live my life in a way that inspires others, improves lives across the world, and brings hope, laughter and smiles to those who need it most.”

And I’m going to talk to Bill Smith about building a roller coaster in the Old Mill. I really think life would be more fun if it included a ride on “Screamin’ Bend” every day.


http://www.expresspros.com/

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