UC SSP University February 7-8 2007 Partner Sales Day September 16 th 2008 Richard Moore & Owen...

UC SSP University February 7-8 2007

Unified Communications

Partner Sales Day

September 16th 2008

Richard Moore & Owen O'Donoghue


What is Unified Communications

UC Business Opportunity

Irish Market

Partner Services Potential

Q&A

Agenda


Communications ConvergenceFrom Today’s Silo’ed To Integrated Communications

Voic

e M

ail

Ente

rpri

seTe

lephony

Audio

C

onfe

rence

Web

Confe

rence

Vid

eo

Confe

rence

E-M

ail

&In

stant

Mess

agin

g

Separate Management

E-M

ail

&U

nifi

ed M

ess

agin

g

Inst

ant

Mess

agin

g

Ente

rpri

seTe

lephony

Confe

renci

ng

Platform

Unified Experience

Com

mon

Man

ag

em

en

t

Vertically integrated communication silosProprietary architectureLimited accessibilityMany different databases

Horizontally integrated common platformStandards-based distributed

architectureAccessibility in the entire networkOne common database

Overall CostsDown


Communications chaos

Phone tag, voice mail jail, E-mail overload

Too many devices, too little time


DAMOVO SURVEY INDICATES THAT IRISH ECONOMY IS LOSING €693MDUE TO INEFFICIENT BUSINESS COMMUNICATIONS

Irish office workers are wasting an average of 73 minutes per week leaving voicemails and playing ‘phone-tag’

Almost a quarter (24%) of Irish office workers are now using unified communications with 91% believing they are useful for work

Damovo Study Jan 2008


Microsoft Unified CommunicationsProduct Offerings

Unified Messaging Conferencing Enhanced VoIP

IM and Presence

E-mail and Calendar

Common Directory


UC Market Size – 2010 (MM)

$45.4B Total

Massive move from TDM to IP

Approaching e-mail penetration and criticality

Mobile workers demand productivity

E-mail is mission critical

On-premise conferencing compelling

UM $750 Voice

$21,700

Messaging$14,300

EIM $830

Conferencing $7,800


UC Market Size in Ireland


Partner Opportunity


UC Infrastructure Value-Added Opportunities

Service Engagements

# of Seats

Infrastructure ReadinessServer UpgradesWindows ServerActive Directory

Enterprise MessagingEnterprise emailEnterprise PresenceIM Solutions

Voice IntegrationUnified MessagingEnterprise VoIPMultimedia Conferencing

Total

FTE – WeeksFTE – Hours

Avg. PerSeat

Mid Market

Small Enterprise

Large Enterprise

Enhanced ServicesMobile SolutionsCollaborationLine of Business WorkflowVertical Market SolutionsCompliance InfrastructureSecurity for Communications Support ServicesTraining ServicesManaged Services

1

€16.33

€32.50

€40.60

€ 89.43

500 1,500 5,000

€10,500

€21,000

€25,000

€56500

15600

€18,900

€40,000

€ 42,500

€ 101,400

251,000

€80,000

€150,000

€196,000

€426,000

662,640

UC Services Partner Opportunity


UC Professional Services Deal Types

Upgrade Exchange Installed BaseCompetitive Migration to ExchangeDeploy Instant Messaging and Presence

Integrate VoIP, Unified MessagingDeploy ConferencingCompetitive Voice Integration

Communication Enabled Business ProcessesMessaging Security and Management SolutionsVertical and Mobile Solutions

Update Active DirectoryUpgrade Windows Server

Integrate Voice

Develop UC Solutions

Upgrade the Communicati

on Base

Ready the Infrastructure

*Source: Microsoft Internal Research Jan 2008


Upgrade The Communication Base





Integrate Voice



on Base




Deploy Exchange Server 2007

MSPP Exchange Marketing campaigns Exchange Server 2007 SP1 Build Customer Connections Enable your mobile workforce

Notes Transition Partner Program Sales and Marketing guidance Notes Transition Optimization Program

http://partner.microsoft.com

http://partner.microsoft.com/


Grow Voice Practice Credibililty

Integrate Voice



on Base








Leverage The Voice Pilot Program

Voice Pilot ProgramOCS to be used as standalone telephony pilot for 25 to 100 usersTargets opportunities for OCS voice to be primary call management solution for pilotProvides for funding and pilot softwareEnterprise Customers only*

Lighthouse Pilot Program Defined as the deployment of Exchange 2007 Unified Messaging, OCS

Conferencing, and OCS Voice where OCS Voice is used in a standalone scenario as the primary call management solution to a minimum of 100 users (all 3 voice workloads).

Funding available and applicabel to all customers


Drive Enhanced Value

Integrate Voice



on Base








GE HealthcareGlobal leader in medical imagingEvaluated collaboration platforms, selecting Microsoft UCKeynote demo – VoiceCon March ’08

Legend CorpVoice partner leading field deployment in Canadian hospitalUC Application is driving deployment of UC and service revenue

Develop UC Business Applications


Resources to support you


Announcing the Unified Communications Solutions CompetencyRecognizing expertise in streamlining communications through Microsoft unified communications technologies.

Unified Communications Solutions

VoiceInstant

Messaging & Presence

Messaging

Key benefitso Differentiated expertise with brandingo Early notice on new training and eventso Additional software licenses

Requirementso Two certified technical individualso Two individuals who have passed sales assessment

(Voice only)o Three customer references (IM & Presence and

Messaging only)o Internal deployment (Voice only)

Demonstrate Business Impact With UC ROI Tool Support your discussions with BDM/TDM to Messaging Admins

Measures ROI for business impact and TCO

Auto-generated customer-ready business case document

Thank You!!

Q&A

[email protected]

+353857278175

mailto:[email protected]


Communicator Attendant Call management application for team assistants

Key Features Incoming conversation queue Consultative/Safe/Blind

transfer Conversation Templates Conversation Notes

Team assistants/receptionists can manage incoming conversations and use presence to transfer these to the right person, right away

22

StreamlineCommunications

for End-Users

OCS 2007 R2

Microsoft Confidential - NDA Only


DelegationCall management by assistants on behalf of executives

Key Features Multiple-delegate

support Designate

back-up delegate Share Outlook

contacts

Assistants can make/receive calls , initiate /join conferences and set up call forwarding rules on behalf of the executive

23


for End-Users

OCS 2007 R2


Response GroupUser configurable workflows for call management

Key Features User-configured routing rules IVR and call queuing Music on hold Agent presence aggregation Call context of inbound calls

Teams can set up a call workflow to route incoming calls to a queue assigned to a team member who can then pick up the call and respond to the inquiry

24


for End-Users

OCS 2007 R2



Group ChatPersistent topic based conversations

Key Features List of available Chat Rooms Chat Room History Customizable filters and

alerts Archiving for compliance

Geographically dispersed teams can collaborate with each other by participating in topic based discussions that persist over time

25


for End-Users

OCS 2007 R2



Cross Platform Desktop SharingCommunicator based sharing of desktop programs

Key Features One click sharing

from Communicator CWA* for browser

based experience

Call Me Fast rendering

Collaborating users can share their desktop programs across different platforms

26


for End-Users

OCS 2007 R2


* Communicator Web Access


Communicator MobileMobile clients for IM/Presence

Key Features* JME support for Nokia S40,

Motorola RAZR devices*

Simultaneous multiple IM sessions

GAL search for contacts

Call Back

* Communicator Mobile for Java available with OCS 2007 R2* Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2

Business users can communicate with each other using presence and IM capabilities from the their mobile phones

27


for End-Users

OCS 2007 R2


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